Speakerbus ARIA Touch User Guide

: June 13, 2024
: Speakerbus

Speakerbus ARIA Touch

Product Information

Product Name: ARIA Touch
Revision: 6
Published Date: 13 July 2023
Guide Reference: QSARIATOUCH/R6

Product Usage Instructions

Signing In: To sign into ARIA Touch:

1. When using Active Directory, touch to select the network domain associated with your account. This step is only available for Active Directory sign-in.
2. Enter user name and password into User ID and Password fields.
3. Ensure the correct CloudBase is selected. 4. Lastly, touch “SIGN IN”.

Signing Out: To sign out of ARIA Touch:

1. Touch the softkey.
2. Touch “Sign Out”.
3. Touch “YES” on the CONFIRM pop-up message.

Select Handset/Headset: Ensure the appropriate handset tile is active prior to making and receiving calls. The active handset/headset is identified by the orange virtual LED. To make a handset/headset active: Touch the handset’s tile.
Making a Call: Making a Call Using Directory Search:

1. Touch the selected handset tile.
2. Type the first few letters of the user or group call name.
3. Touch a contact to call.
4. From the option list provided, touch a number to dial.
5. Talk when call is connected.

Making a Call Using the Dialpad:

1. Dial the user or group call number using the dialpad.
2. Talk when call is connected.

Making a Call Using a Speed Dial:

1. Press a Speed Dial.
2. Talk when call is connected.

Answering a Call: Touch either the bottom left (handset 1) or bottom right (handset 2) softkey.
Clearing a Call: Touch the clear call softkey.
Muting/Unmuting Active Calls: To mute an active call: Touch the appropriate handset green microphone softkey. The microphone softkey will turn red. To unmute the handset: Touch the red microphone softkey, which will return to green.
Do Not Disturb: Touch the softkey to activate Do Not Disturb. Repeat to deactivate Do Not Disturb. Inbound calls will continue to flash but will not sound until Do Not Disturb is deactivated.
Missed Calls: Touch the missed calls softkey. This will display the call log which contains the call history.
Voice Mail:

1. Access the Voicemail system by touching the softkey. The softkey changes to red when there are new messages.
2. Using the dial pad, follow the voice prompts when connected to the voicemail system.

Barge In / Joining a Line: To join a busy line: Touch the associated call activity tile. This will barge-in to a busy line unless the line has been made private.
Layout View: Notification Toolbar: The notification toolbar displays the current status of ARIA Touch, including Call Activity Status, Recording Configuration Status, Health Status. The notification toolbar also provides access to Menu, Alert Override, Call Forwarding, Do Not Disturb, Voicemail, Intercom Dashboard, Conferencing Dashboard, Call Log Dashboard, Tile Pages, and Volume Control Dashboard.
Making a Line Private: To make a line private: Touch the appropriate handset privacy softkey. Touch the appropriate handset privacy softkey again to turn off line privacy.

SIGNING IN

There are two ways to sign into ARIA Touch depending on the configuration set by your organisation:
- Using Speakerbus credentials
- Using your organisation’s Active Directory credentials
To sign into ARIA Touch:

1. When using Active Directory, touch to select the network domain associated with your account. You only need to do this when you first sign in as the device will remember your choice for future logins. This step is only available for Active Directory sign in.
2. Enter user name and password into User ID and Password.
3. Ensure the correct CloudBase is selected.
4. Lastly, touch SIGN IN.

SIGNING OUT

To sign out of ARIA Touch:

Touch the softkey.
Touch Sign Out.
Touch YES on the CONFIRM pop up message.

SELECT HANDSET/HEADSET

Ensure the appropriate handset tile is active prior to making and receiving calls.
The active handset/headset is identified by the orange virtual LED.
To make a handset/headset active, touch the handset’s tile.

MAKING A CALL

MAKING A CALL USING DIRECTORY SEARCH

1. Touch the selected handset tile.
2. Type the first few letters of the user or group call name. Touch a contact to call. From the option list provided, touch a number to dial.
3. Talk when call is connected.

MAKING A CALL USING THE DIALPAD

1. If the user or group call number using the dialpad and touch DIAL.
2. Talk when call is connected.

MAKING A CALL USING A SPEED DIAL

1. Press a Speed Dial.
2. Talk when call is connected.

ANSWERING A CALL

Touch either the bottom left (handset 1) or bottom right (handset 2) softkey.

CLEARING A CALL

Touch the clear call softkey.

MUTING/UNMUTING ACTIVE CALLS

To mute an active call, touch the appropriate handset green microphone softkey.
The microphone softkey will turn red.
To unmute the handset, touch the red microphone softkey which will return to green.

DO NOT DISTURB

Touch the softkey.
This displays the softkey as . Repeat to deactivate do not disturb.
Inbound calls will continue to flash but will not sound until do not disturb is deactivated

MISSED CALLS
Touch the missed calls softkey. This will display the call log which contains the call history.

VOICE MAIL

Access the Voicemail system by touching the softkey. The softkey changes to red when there are new messages.
Using the dial pad, follow the voice prompts when connected to the voicemail system.

BARGE IN / JOINING A LINE

To join a busy line:
Touch the associated call activity tile as shown in example below:
This will barge-in to a busy line unless the line has been made private.

LAYOUT VIEW

Speakerbus-ARIA-Touch-fig-15

Speakerbus-ARIA-Touch-fig-16

The notification toolbar displays the current status of ARIA Touch including:
The notification toolbar also provides access to:

MAKING A LINE PRIVATE

To make a line private, touch the appropriate handset privacy softkey.
Touch the appropriate handset privacy softkey again to turn off line privacy

TRANSFERRING CALLS

Touch the transfer softkey.
Enter the number to dial or type the first few letters of a contact’s name.
From the list, touch a contact to call. From the list, touch a number to dial.
To transfer the call immediately touch the transfer softkey.
OR
Speak to recipient before touching the transfer softkey.
OR
To cancel the transfer touch the cancel transfer softkey.

CONFERENCE CALLS

For more detailed conferencing options, please refer to the main user guide.
To initiate a conference call:

Call the first conference participant.
Touch the conference softkey when the call is connected.
Call the second conference participant, touch the add conference participant softkey when the call is connected.
The conference participants softkey is displayed at the top of the screen displaying the number of participants in conference.
To add further participants, touch the conference on-hold softkey and repeat step 3 until the maximum has been reached.

CALL FORWARDING

Please note that this feature may be disabled by your organisation.
To enable telephony call forwarding:

Select the call forwarding softkey.
Enter a forwarding number into the address textbox.
Select the appropriate options.
When finished touch OK. The call forwarding softkey will change to blue indicating that call forwarding has been enabled.

ASSIGNING SPEAKER CHANNELS

Any line can be moved to a speaker by dragging the tile onto a spare speaker channel.
Speaker lines can be moved to other speaker channels using drag and drop, but only when they are idle.
Active calls on the handset can be moved to a spare speaker channel using drag and drop.
To assign to a speaker channel:
1. Ensure the appropriate handset tile is active with a call present.
2. Using your finger, drag the handset tile onto the empty speaker channel tile.

WIPING SPEAKER CHANNELS

To wipe a line from a Speaker Channel:

Touch the user menu softkey.
Select Wipe Speaker.
Touch the tile to wipe.
Touch YES on the CONFIRM pop up message.

INTERCOM

MAKING A CALL

1. Touch the intercom softkey to display the intercom screen.
2. Enter the point to point or group call number on the virtual keypad. Touch the DIAL softkey to place the intercom call.

OR
Type the first few letters of the point to point or group call’s name into the search textbox. From the list, touch a point to point or group call to place the intercom call.