Speakerbus ZERO8 Endpoint Range User Guide

: June 16, 2024
: Speakerbus

ZERO8 Endpoint Range

Product Information

Specifications

Product: ZERO8
Revision: 7
Published Date: 15 December 2023
Doc Reference: UG708/R7
Manufacturer: Speakerbus Technology Limited
Trademark: Speakerbus

Introduction

Welcome to the ZERO8 User Guide. This guide provides detailed
information on the usage and features of the ZERO8 product by
Speakerbus Technology Limited. Please read this guide carefully
before using the product to ensure proper usage and
functionality.

Getting Started

To get started with your ZERO8, please follow these steps:

Check the contents of the box to ensure you have all the
necessary components.
If desired, you can also purchase optional accessories from
Speakerbus to enhance your ZERO8 experience.
Connect the gooseneck microphone to the ZERO8 device.

What’s in the Box

The ZERO8 package includes the following items:

ZERO8 device
Power adapter
Gooseneck microphone
User Guide

Optional Speakerbus Accessories

You can purchase the following optional accessories to enhance
your ZERO8 experience:

External speakers
Headset
Additional microphones

Gooseneck Microphone

The gooseneck microphone is a key component of the ZERO8 device.
It allows for clear and crisp audio communication. To connect the
gooseneck microphone:

Locate the microphone port on the ZERO8 device.
Insert the gooseneck microphone connector into the microphone
port.
Ensure a secure connection.

ZERO8 Elements

The ZERO8 device consists of several elements that provide
various functions and controls. Familiarize yourself with these
elements to fully utilize the capabilities of the product.

The ZERO8 features a menu system that allows you to access
different settings and options. To navigate the menu system:

Press the Menu button on the ZERO8 device to enter the main
menu.
Use the navigation buttons to scroll through the menu
options.
Press the Enter button to select an option.

The ZERO8 also includes shortcut keys to quickly access specific
menu options. These shortcut keys are:

Shortcut Key 1: [Description]
Shortcut Key 2: [Description]
Shortcut Key 3: [Description]

The main menu of the ZERO8 device provides access to various
settings and features. Explore the main menu to customize your
ZERO8 experience.

Setting the Favourite Directory

You can set a favorite directory on the ZERO8 device for quick
and easy access to frequently contacted individuals or groups. To
set the favorite directory:

Enter the main menu.
Select the “Favorite Directory” option.
Follow the on-screen instructions to add contacts to the
favorite directory.

Deleting the Favourite Directory

If you wish to delete the favorite directory on your ZERO8
device, follow these steps:

Enter the main menu.
Select the “Favorite Directory” option.
Choose the contact you wish to delete.
Select the “Delete” option.

FAQ

Q: Can I use the ZERO8 without the gooseneck microphone?

A: Yes, the ZERO8 can be used without the gooseneck microphone.
However, the microphone enhances audio quality and is recommended
for optimal communication.

Q: How do I update the firmware of my ZERO8 device?

A: To update the firmware of your ZERO8 device, please visit our
website and download the latest firmware version. Follow the
provided instructions to complete the firmware update process.

Q: Can I connect external speakers to the ZERO8?

A: Yes, you can connect external speakers to the ZERO8 device
for improved audio output. Please ensure compatibility and follow
the instructions provided with the external speakers.

User Guide
ZERO8
2.800.3.0 Revision 7
Published Date: 15 December 2023 Doc Reference: UG708/R7
1
speakerbus.com

All rights reserved © Copyright 2023, Speakerbus Technology
Printed in the UK 2023.
Speakerbus Technology Limited reserves the right to make changes to the information in this document at any time without notice. Information published in this document is believed to be reliable. However, Speakerbus Technology Limited assumes no liabilities for inaccuracies or omissions in this document, or liability arising from the use of such information.
Speakerbus Technology Limited assumes no liability for the infringement of patents or other intellectual property rights owned by third parties which may result from the application of this information.
No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical, for any purposes, without the written permission of Speakerbus Technology Limited.

Trademarks
Speakerbus Technology company logo is a registered trademark of Speakerbus Technology Limited. Speakerbus is a trademark of Speakerbus Technology Limited.

Statement of Conditions
Speakerbus reserves the right to make changes to the products described in this document without notice.
Speakerbus Technology Limited does not assume any liability that may occur due to the use or application of the product(s) describes herein.

Previous Revisions

Revision 1

October 2016

Revision 2

August 2017

Revision 3

14 June 2018

Revision 4

21 January 2020

Revision 5

11 February 2020

Revision 6

6 October 2022

Contents

ZERO8 User Guide
Contents

Introduction…………………………………………………………………………………………………………. 7
Features…………………………………………………………………………………………………………………………………………….. 7 About this Guide ……………………………………………………………………………………………………………………………….8 Further Help ……………………………………………………………………………………………………………………………………… 8 Software Version ……………………………………………………………………………………………………………………………….8 Compatibility…………………………………………………………………………………………………………………………………….. 8 Instruction Symbols…………………………………………………………………………………………………………………………..8
Getting Started……………………………………………………………………………………………………..9
What’s in the Box ………………………………………………………………………………………………………………………………9 Optional Speakerbus Accessories ……………………………………………………………………………………………………. 9 Gooseneck Microphone……………………………………………………………………………………………………………………9
Attaching the Microphone to the Microphone Socket ……………………………………………………………………………….9 Removing the Microphone from the Microphone Socket ………………………………………………………………………….9 Stand Instructions ……………………………………………………………………………………………………………………………10 Extending Legs……………………………………………………………………………………………………………………………………………10 Collapsing Legs………………………………………………………………………………………………………………………………………….. 11 Logging On …………………………………………………………………………………………………………………………………….. 12 Logon Denied …………………………………………………………………………………………………………………………………. 13 Seating Assistant……………………………………………………………………………………………………………………………… 14 After You have Logged On……………………………………………………………………………………………………………… 14 Adjust the Volume ………………………………………………………………………………………………………………………….. 14 Home Page……………………………………………………………………………………………………………………………………… 15 Setting the Home Page ………………………………………………………………………………………………………………………………15 Returning to the Home Page……………………………………………………………………………………………………………………..15
ZERO8 Elements ……………………………………………………………………………………………….. 17
Front View ………………………………………………………………………………………………………………………………………. 17 Rear View………………………………………………………………………………………………………………………………………… 17 Key Actions……………………………………………………………………………………………………………………………………… 18 LEDs and Icons………………………………………………………………………………………………………………………………. 20
Microphone and Audio Level LEDs…………………………………………………………………………………………………………… 20 Status Bar ………………………………………………………………………………………………………………………………………………….. 20 Status Icons ………………………………………………………………………………………………………………………………………………. 20 Live Update Icons……………………………………………………………………………………………………………………………………… 22 Intercom Icons………………………………………………………………………………………………………………………………………….. 22 Call Register Icons…………………………………………………………………………………………………………………………………….. 23 Voice Service/Private Wire Icons………………………………………………………………………………………………………………. 23 Call State Icons with Privacy …………………………………………………………………………………………………………………….. 25 Voice Service Icons …………………………………………………………………………………………………………………………………… 26

ZERO8 User Guide

Contents

ZERO8 Pages ………………………………………………………………………………………………………………………………….. 27 Speed Dials …………………………………………………………………………………………………………………………………………………27 Speaker Keys……………………………………………………………………………………………………………………………………………… 28 Intercom Screen ……………………………………………………………………………………………………………………………………….. 28

Menu System …………………………………………………………………………………………………………………………………..28

Menu Shortcut Keys ………………………………………………………………………………………………………………………..29

Main Menu …………………………………………………………………………………………………………. 31

Directories ………………………………………………………………………………………………………………………………………. 31 Directory Search ……………………………………………………………………………………………………………………………………….. 32 Displaying a User’s/Groups Dial Number…………………………………………………………………………………………………. 32 Adding Contacts to Personal Directory……………………………………………………………………………………………………. 32 Removing Contacts from Personal Directory ………………………………………………………………………………………….. 33
Setting the Favourite Directory ……………………………………………………………………………………………………….33
Deleting the Favourite Directory …………………………………………………………………………………………………….33
Call Register (Call logs)……………………………………………………………………………………………………………………33 Checking Missed Calls………………………………………………………………………………………………………………………………. 34
Device Information………………………………………………………………………………………………………………………….34 Call Information………………………………………………………………………………………………………………………………………… 35
Mute Speakers (Mute all) …………………………………………………………………………………………………………………36

Program Menu ……………………………………………………………………………………………………37

Speed Dials………………………………………………………………………………………………………………………………………37 Adding Speed Dials …………………………………………………………………………………………………………………………………….37 Deleting Speed Dials…………………………………………………………………………………………………………………………………. 38 Moving Speed Dials…………………………………………………………………………………………………………………………………… 38
Alerts – Ring on Busy (MRD) ……………………………………………………………………………………………………………39
Speaker Keys ……………………………………………………………………………………………………………………………………39 Adding Voice Services to Speaker Channels ……………………………………………………………………………………………. 39 Deleting Voice Services from Speaker Channels……………………………………………………………………………………… 39 Moving Speaker Channels ………………………………………………………………………………………………………………………… 40 Editing Speaker Channels …………………………………………………………………………………………………………………………..41

Settings Menu …………………………………………………………………………………………………….43

Call Settings …………………………………………………………………………………………………………………………………….43 Speaker Settings…………………………………………………………………………………………………………………………….. 44 User Settings ………………………………………………………………………………………………………………………………….. 46
Logout……………………………………………………………………………………………………………………………………………………….. 46 User Preferences ………………………………………………………………………………………………………………………………………. 47 Resynchronising the ZERO8 Deskstation…………………………………………………………………………………………………. 48 Call Forward…………………………………………………………………………………………………………………………………… 49

Basic Call Handling ……………………………………………………………………………………………. 51

Receiving a Call ………………………………………………………………………………………………………………………………. 51

Contents

ZERO8 User Guide

End Call …………………………………………………………………………………………………………………………………………… 51 Intercom Call………………………………………………………………………………………………………………………………………………51 ARD Voice Service ………………………………………………………………………………………………………………………………………51

Redial Last Call ……………………………………………………………………………………………………………………………….. 51

Mute Microphone During Call ………………………………………………………………………………………………………..52

Privacy Mode …………………………………………………………………………………………………………………………………..52 Activate Privacy Mode ………………………………………………………………………………………………………………………………. 52 Accept Call in Privacy Mode …………………………………………………………………………………………………………………….. 53 Calling an Intercom that has Privacy Mode turned on ……………………………………………………………………………. 53

Telephony …………………………………………………………………………………………………………..55

Making iCS Telephone Calls ……………………………………………………………………………………………………………55 Hanging Up ……………………………………………………………………………………………………………………………………..55 Place a Call on Hold………………………………………………………………………………………………………………………..55 Redial Last Number …………………………………………………………………………………………………………………………55 Moving a Call From Handset to Microphone………………………………………………………………………………….55

Point to Point Calls …………………………………………………………………………………………….57

Making a Point to Point Call ……………………………………………………………………………………………………………57 Making a Point to Point Call using the Key Pad …………………………………………………………………………………………57 Making a Point to Point Call using Directories…………………………………………………………………………………………..57 Making a point to Point Call using Speed Dials …………………………………………………………………………………………57 Making a Point to Point Call using the Call Register………………………………………………………………………………….57
User Busy …………………………………………………………………………………………………………………………………………58 Muting Microphone During Point to Point Call………………………………………………………………………………58 Receiving a Call when Intercom Automatic Call-back is enabled …………………………………………………58 Receiving a Call when Call Forward is enabled………………………………………………………………………………58

Group Calls…………………………………………………………………………………………………………59

Making Group Calls Using Key Pad……………………………………………………………………………………………….. 60 Making Group Calls Using Directories ………………………………………………………………………………………….. 60 Making Group Calls Using Speed Dials …………………………………………………………………………………………. 60 Once connected… …………………………………………………………………………………………………………………………. 60
For Standard Group Calls………………………………………………………………………………………………………………………….. 60 For Mixing Group Calls……………………………………………………………………………………………………………………………… 60 For Answerback to Owner Group Calls……………………………………………………………………………………………………. 60 Responding to the Initiator of an `Answerback to Owner’ Group Call …………………………………………. 61 Talking on a Group Call ………………………………………………………………………………………………………………….. 61 End a Group Call…………………………………………………………………………………………………………………………….. 61 Rejoining a Group Call……………………………………………………………………………………………………………………. 61 Muting Microphone During Group Call …………………………………………………………………………………………. 61

Voice Services …………………………………………………………………………………………………….63

ZERO8 User Guide

Contents

Adding Voice Services to Speaker Channels…………………………………………………………………………………..63

ARD Calls …………………………………………………………………………………………………………………………………………63 Making an ARD Call…………………………………………………………………………………………………………………………………… 63 Receiving and Accepting an ARD Call ……………………………………………………………………………………………………… 64
Listening to Voice Services ……………………………………………………………………………………………………………. 64 Listening to Hoot Voice Services ……………………………………………………………………………………………………………… 64 Listening to MRD Voice Services………………………………………………………………………………………………………………. 64
Talking back to Hoot/MRD Voice Services ……………………………………………………………………………………. 64

Ring on Busy (MRD)…………………………………………………………………………………………………………………………65

Signal an MRD Voice Service…………………………………………………………………………………………………………..65

Muting all Speaker Channels …………………………………………………………………………………………………………..65

Muting & Unmuting Individual Speaker Channels ………………………………………………………………………… 66

Removing Voice Services from Speaker Channel…………………………………………………………………………. 66

Global Muting ………………………………………………………………………………………………………………………………….67

Microphones, Handsets and Headsets …………………………………………………………….. 69

Microphones………………………………………………………………………………………………………………………………….. 69 Handset………………………………………………………………………………………………………………………………………….. 69
Handset Push to Talk ………………………………………………………………………………………………………………………………… 69 Mute Handset……………………………………………………………………………………………………………………………………………. 69 Headset ……………………………………………………………………………………………………………………………………………70

Technical Specifications ……………………………………………………………………………………. 71

Cable Requirements……………………………………………………………………………………………………………………….. 71 System Management………………………………………………………………………………………………………………………. 71 Recommended Input Devices ……………………………………………………………………………………………………….. 71 Dimensions……………………………………………………………………………………………………………………………………… 71 Power Requirements………………………………………………………………………………………………………………………. 71 Environmental Performance ………………………………………………………………………………………………………….. 71
Operational Environment …………………………………………………………………………………………………………………………. 71 Storage Environment ………………………………………………………………………………………………………………………………… 71

Safety and Compliance………………………………………………………………………………………73

Deskstation ……………………………………………………………………………………………………………………………………… 73 CE Mark……………………………………………………………………………………………………………………………………………73 Class I Pluggable Equipment Type A ………………………………………………………………………………………………73 Declaration of Conformity………………………………………………………………………………………………………………73 FCC Statement ……………………………………………………………………………………………………………………………….. 73 Warnings ………………………………………………………………………………………………………………………………………….73

Introduction

ZERO8 User Guide
Introduction

ZERO8 (SE 708) is a versatile multi-channel speaker unit coupled with intercom and telephone capabilities housed in a single compact device.

Aimed at traders who require access to trader voice type services but who don’t always need the capabilities of a full size traditional dealerboard, ZERO8 allows traders to communicate with counterparties over Private Wires (ARD and MRD), Intercom, Telephony and Hoot `n’ Holler type services on a device similar in size to a conventional telephone handset.

ZERO 8 supports 8 individual channels of `always on’ audio ensuring crystal clear delivery of morning briefings, TV audio, and breaking news announcements alongside collaborative group calls, point to point intercom, private wires and dial tone functionality.

Features
Colour Touchscreen 240 x 320 portrait display. Eight Simultaneous Voice Services Up to eight simultaneous hoot, MRD and ARD calls using SbRTP/DMVS protocols user selectable from the Voice Services directory and assignable to eight speaker keys. Eight Configurable Speaker Keys Eight speaker channels which can be assigned as push to talk, tap latch and latchable. Speed Dial Pages Up to four speed dial pages.
Physical Keys · Numeric dialpad. · Eight speaker channels / speed dial keys. · Navigation pad. · Eleven fixed function keys. Individual and Master Volume Controls Individually configurable volume controls for each speaker channel and for the master volume. Speed Dial Keys / Speaker Keys Configurable speed dial / speaker keys. Voice Recording Voice recording of all active audio streams with Call Data Records (CDR) events and support for a secondary recorder. Call Log View placed, received and/or missed calls.

ZERO8 User Guide
External Handset / Headset support Support for an optional Speakerbus handset or a third-party headset. Optional Speakerbus Gooseneck Microphone An optional Speakerbus gooseneck microphone available. Power ZERO8 is powered by PoE (Power over Ethernet).

Introduction

About this Guide
This guide is revision 6 and describes how to operate the ZERO8 Deskstation. To check the software release of your system, contact your System Administrator. Before operating this deskstation, please read these instructions carefully.

Further Help
In all instances, first seek help from your Speakerbus Administrator. If necessary, your System Administrator can email the Speakerbus Global Helpdesk at [email protected].

Software Version
This document is written for ZERO8 version 2.800.3.0.

Compatibility
The ZERO8 Deskstation is compatible with: · iCMS software version 4.200 and above · iCS software version 3.300 and above

Instruction Symbols

The following symbols appear in this user guide:

Press the OK navigation key.

Press the back/cancel navigation key.

Press the up navigation key.

Press the down navigation key.

Press the right navigation key.

Press the left navigation key.

Note/Tip

Getting Started

ZERO8 User Guide
Getting Started

What’s in the Box
· ZERO8 (SE 708) · Safety Instructions · Quick Start Guide

Optional Speakerbus Accessories
· Gooseneck Microphone 450mm x 8mm Close Talking (Sales Code: 52-09-003) · Gooseneck Microphone 550mm x 8.5mm Close Talking (Sales Code: 52-09-021) · Speakerbus Handset Dual Use (Sales Code: SE HSETD-C) · Power over Ethernet (PoE) Injector (Sales Code: 14-00-098/iD POE) · RJ45 to RJ45 3 Metre AT&T 26 AWG Cat5 Cable (Sales Code: 12-011-50) · RJ11 to RJ22 Connector Adaptor Plastic (Sales Code: 10-04-087)

Gooseneck Microphone

Attaching the Microphone to the Microphone Socket
To attach the microphone to the microphone socket: 1. Align microphone pins with the microphone socket slots, and push the microphone gently
into the socket until it is attached. 2. Screw the microphone collar to the socket until it is fully attached.

Removing the Microphone from the Microphone Socket
To remove the microphone from the microphone socket: 1. Unscrew the microphone collar from the microphone socket. 2. Gently remove the microphone from the microphone socket.
9

ZERO8 User Guide
Stand Instructions
Extending Legs

Getting Started

Un-fold legs to desired position. Ensure both legs are adjusted to the same height.
Please follow this step if you require the unit to be positioned behind a keyboard. Un-click leg lifters behind leg, and un-fold them until they click in latch. Ensure both leg lifters are adjusted to the same height.
10

Getting Started
Collapsing Legs
Pull leg outwards until it un-locks.
Collapse leg to folded position.

ZERO8 User Guide

ZERO8 User Guide
Logging On
To log on using Active Directory Credentials, see Seating Assistant on page 14.
To log on: 1. First ensure the `Logon’ screen is displayed.

Getting Started

2. Type your Logon ID and password in Logon ID and Password respectively. If required contact your System Administrator to obtain your logon details.
3. Press OK. 4. If you have logged on successfully the home page (speed dial or speaker page) is displayed. For information about logging off, please see Logout on page 46.

Getting Started
Logon Denied

ZERO8 User Guide

If you are denied logging on please report the logon denied message to your System Administrator. The table below displays logon denied messages and their corresponding descriptions:

Logon Denied message

Description of Logon Denied Message

The wrong username or password has been entered.
If the wrong password is typed five times in succession the unit will lock. You will need to contact your System Administrator to un-lock the unit.

The device you are logging onto is not configured to work with your profile for voice recording.
You will need to contact your System Administrator to configure or assign you another device.

ZERO8 User Guide
Seating Assistant

Getting Started

The seating assistant is a web page, located at URL https:///icms/seatingassistant, that provides the ability to sign into available (unseated) ALTO (iD704), iD712, iTurret (iD808) or ZERO8 (SE 708) deskstations using Active Directory Credentials. It is only available if configured by your System Administrator.

After You have Logged On…
Please ensure your icons look identical to the icons displayed on the left hand side. If your icons are a different colour please contact your System Administrator. For more information on the status icons, please see Status Icons on page 20.
Please note that if your Deskstation is running on a non ICS hoot platform your icons will look identical to the icons displayed on the left. If your icons are a different colour please contact your System Administrator. For more information on the status icons, please see Status Icons on page 20.
Adjust the Volume
To adjust the volume: 1. Turn the master rotary control when on Open Microphone/Gooseneck Microphone.
OR
14

Getting Started
Press the and navigation keys when handset mode is active.

ZERO8 User Guide

Home Page
Setting the Home Page
To set the Home Page: 1. Ensure the speed dials/speaker channels are displayed. 2. Press and hold down the Home key.
A message is displayed stating that the Speed Dials/Speaker page has been set as the home page.

Returning to the Home Page
To return to the home screen: 1. Press the Home key.
This displays your chosen home page.

ZERO8 User Guide

Introduction

ZERO8 Elements

Front View

Sound Level Indicator

Internal Microphone

Call Indicator

Display

Gooseneck Call Indicator
Speaker Channels / Speed Dials
Channel Volume

ZERO8 User Guide
ZERO8 Elements
Home Speaker Channels / Speed Dials Channel Volume

Back Master Volume
Directory Privacy
Intercom Speaker

Navigation pad OK Redial Transfer Speaker button
Speaker

Rear View

Hold Dialpad Clear
Speakerbus SB 534 Connection

Handset / Headset Port
Diagnostic (RS232) Port

Ethernet Network
Gooseneck Microphone Socket Switch
Legs

ZERO8 User Guide
Key Actions

ZERO8 Elements

This section briefly describes the actions performed by keys and controls on the ZERO8 Deskstation.

Key
Channel Volume Control
Speaker Channel/ Speed Dial Keys

Action Rotary control used to adjust the channel volume level.
· Enables/Disables transmitted audio on voice services (hoots, MRDs and ARDs). · Mutes/Un-mutes handset microphone when call is on handset. · Selects specific channels when used with hold, privacy, speaker and clear keys. · Speed Dial – Dial a contact on speed dial.

Home
Master Volume Control
(Back)
Navigation Pad

· Displays the home page when pressed. · A long press on the speed dial page sets the speed dial page as home. · A long press on the speaker page sets the speaker page as home.
· Rotary control used to adjust voice services (hoots, MRDs and ARDs) volume level.
· Returns to the previous screen when Intercom screen is displayed. · Displays previous menu screen or exits the menu system when in a menu. · Backspace during text entry.
· & Navigation Keys – Displays speed dial pages and speaker page. In menus highlights next selection and exits directory text search.
· & Navigation Keys – Increases/Decreases handset volume when handset is in use. Displays the Main, Program and Settings menus. Moves cursor in text entry boxes.
· Pressing or and an active ARD/MRD channel consecutively mutes the audio received to the channel. Repeat to unmute.

OK Directory

· Displays the Menu’ when on the Speaker/Speed dial pages · Selects menu items. · Saves changes within settings screens. · Confirms operation in confirmation screens. · Displays the chosen Favourite Directory. · A long press on a highlighted directory option within theDirectories’ menu sets it as
the Favourite Directory.

0 – 9 Number Keys

· Dials point to point and group calls. · Used for menu navigation shortcuts, see Menu Shortcut Keys on page 29 · When dialpad is in letter mode, the 1 key cycles through the following 24 characters:
. @ _ , ` ? ! – ( ) / : ; + & % * = # $ £ ¥ 1
· When dialpad is in letter mode 0 cycles through and 0

Redial

· Redials the last connected point to point call or outgoing group calls.

ZERO8 Elements Key Privacy
Transfer
(Intercom)

ZERO8 User Guide Action · Sets and removes privacy on Intercom calls, MRD/ARD calls, calls on handsets and
speaker channels.
· Reserved for future functionality.
· If Intercom screen is not displayed – Displays the Intercom screen. · If Intercom screen is displayed – Returns to the previous screen.

Speaker

· Toggles the transmitted audio for open/internal microphone and handset. · Long press mutes/un-mutes non handset microphone if microphone is active.

Hold

· Places Intercom calls on hold (point to point and group calls) both hands free and on handsets/headsets and ARD calls on handsets/headset.

Clear

· On Intercom Calls – Clears both connected point to point and group calls (unless the group call is locked).
· On ARD and MRD Calls – Clears ARD calls and talking on an MRD call on a speaker when its key is pressed.
· Long press opens `Delete’ page for both speed dials and voice services when on one of those screens.

(Star/asterisk) Key

Long key presses on the Clear key is ignored on the Intercom screen when no calls are active.
· Initiates menu shortcut entry, see Menu Shortcut Keys on page 29. · Sends ringing to the far end on MRD calls on handset. · Used to talk back when participating in group calls. Initiates answer back for
Answerback calls. · Switches between lower and uppercase character modes when dialpad is in letter
mode in text entry boxes. · When dialpad is in number mode, cycles through the following 7 characters:
. * : @ + P

Key

· Switches the dialpad text entry mode between letter or number characters.

ZERO8 User Guide
LEDs and Icons
Microphone and Audio Level LEDs

ZERO8 Elements

Number

Description Gooseneck Microphone
Open Microphone
Red LED (Left)

Extended Description When the gooseneck microphone is operational the microphone LED is lit red when connected:
· To a point to point call that has been muted, and · To a audio feed hoot service or talk hoot service that is not
transmitting audio.
The LED is green when connected:
· To a point to point call, · Transmitting audio (when the (star) key is pressed) during a talk
voice service. When the open microphone is operational the open microphone LED is lit red when connected:
· To a point to point call that has been muted, and · To a audio feed hoot service or talk hoot service that is not
transmitting audio.
The LED is green when connected:
· To a point to point call, · Transmitting audio (when the key is pressed) during a talk voice
service. Lit when speaking too quietly.

Green LED

Lit when talking into the microphone at the correct level.

Red LED (Right) Hands Free

Lit when speaking too loud. This option is reserved for future functionality.

Voicemail

This option is reserved for future functionality.

Status Bar
The Status Bar is located on the top of the screen. It contains the status and notification icons as well as the speed dial page indicator. These show information such as your connection status’ and help you to keep on top of all your messages and notifications. All the icons on the bar are explained in detail below.

Status Icons

ZERO8 Elements

ZERO8 User Guide

The status icons from left to right are: Network Status, iCMS Status, iCS Status and Recording Configuration Status. Each icon can be in a number of states as described below.

Network Status

Icon

State Good

Explanation The network connection is good.

Warning Bad Unknown

Displayed when both network ports are turned on, and there is no network connection from one of the ports.
Displayed (a) when only one network port is turned on, and there is no network connection or (b) when both network ports are turned on, and there is no network connection from both ports. Network status is unknown.

iCMS Status

Icon

State Good

Explanation The iCMS connection is good.

Warning

The iCMS connection has some issues.

Bad

The iCMS connection has serious issues.

Unknown

iCMS status is unknown.

SIP Registrar Status

Icon

State Good

Explanation All call/line appearances are connected to the SIP registrar.

Warning

Not all call/line appearances are connected to the SIP registrar.

Bad

No call/line appearances are connected to the SIP registrar.

Unknown

SIP registrar status is unknown.

Recording Configuration Status

Icon

State
Fully Recorded

Explanation Indicates all audio sources are configured for recording.

Partially Recorded

Indicates that some audio sources are configured for recording.

ZERO8 User Guide Error

Indicates that an “Always Record” audio source is not recorded.

ZERO8 Elements

Not Recorded

Indicates that no audio is recorded.

Live Update Icons
Live updates ensure changes made on a user profile which is seated on an ZERO8 Deskstation are automatically sent to the device. The changes are sent without having to re-synchronise the device. During the live update the iCMS status icon is displayed dynamically to give a visual indication of the update in progress. Depending on the iCMS’s status the following icons are displayed one after the other.
Icon progression for iCMS OK state.

Icon progression for iCMS warning state.

Icon progression for iCMS error state.

Intercom Icons
The table below details all possible Intercom icons.
State State Description Explanation Point To Point Privacy Displayed when privacy mode is turned on.

Privacy Missed Calls Call Forward

Missed call registered.
· Privacy on and call not answered · Point to point call established and incoming call unable to be
connected. Displayed when call forward is enabled.

Intercom Automatic Call-back
Info

Displayed when feature is enabled and call is received whilst engaged on another call.
Logging is active.

Speed Dial Page

Speed dial page numbers are indicated by quarters. One of the four icons below display one of the four speed dial pages. None of them displayed indicates the speed dial pages are not displayed.

Point To Point/Group Point to Point/Group call in progress on speaker key. Call

Point To Point/Group Point to Point/Group call in progress on speaker key with microphone muted. Call

Point To Point/Group Point to Point/Group call in progress on handset/headset. Call

Point To Point/Group Point to Point/Group call in progress on handset/headset with microphone

Call

muted.

ZERO8 Elements

ZERO8 User Guide

State

State Description
Point To Point/Group Call

Explanation
Incoming Point to Point call with privacy enabled. Dynamic icon progression displaying the three icons below one after each other.

Point To Point/Group Point to Point/Group call on hold. The icon flashes at approximately 1Hz. It is

Call

only displayed if there is no other active intercom call.

Call Register Icons

The table below details icons displayed within the Call Register. For more information on the call register, see Call Register (Call logs) on page 33.

State State Description Incoming Call

Explanation Call received on deskstation.

Outgoing Call

Call made on deskstation.

Missed Call

Call not answered on deskstation when privacy is turned on.

Voice Service/Private Wire Icons

A voice service is a hoot, manual ring down (MRD) or automatic ring down (ARD). Private wires (also referred to as private lines) are MRDs and ARDs. This section describes the voice service icons, their states and LEDs.

Icon

Status Inactive speaker key

Speaker Key LED Scheme 1 Off

Scheme 2 Off

ARD call idle or no broadcast, MRD or ARD assigned

Off

ARD outgoing call (far end ringing and talking latched. Off

Off

ARD outgoing call (far end ringing). Listen only, i.e. talking not latched.
ARD/MRD incoming call (far end ringing)

Off

Red (slow flash)

Orange (slow flash)

ARD call busy elsewhere

Off

Red

ZERO8 User Guide

ZERO8 Elements

Icon

Status
MRD call busy elsewhere (note that listen is always active for MRD, i.e. monitor mode) Broadcast in listen-only state, no talk permission.
Broadcast in listen-only state with no talk permission on handset.

Speaker Key LED Scheme 1 Off, or Red if voice activity detected
Off, or Red if voice activity detected.
Red/Green flashing if channel muted.
Off, or Red if voice activity detected.

Scheme 2 Off, or Orange if voice activity detected
Off, or Orange if voice activity detected.
Red/Green flashing if channel muted.
Off, or Orange if voice activity detected.

ARD connected, in listen state.
Broadcast connected in listen state.
MRD connected, in Listen state (note that listen is always active for MRD, i.e. monitor mode).
ARD talk attempt. If a talk attempt is unsuccessful then the channel will remain in this state until it succeeds or the user abandons the attempt.

Off, or Red if voice activity detected.
Red/Green flashing if channel muted.
Off, or Red if voice activity detected.
Red/Green flashing if channel muted.
Off, or Red if voice activity detected.
Red/Green flashing if channel muted.
Off, or Red if voice activity detected.

Off, or Orange if voice activity detected.
Red/Green flashing if channel muted.
Off, or Orange if voice activity detected.
Red/Green flashing if channel muted.
Off, or Orange if voice activity detected.
Red/Green flashing if channel muted.
Off, or Orange if voice activity detected.

MRD or broadcast talk attempt. Note this differs from ARD in that no connecting icon is shown. If a talk attempt is unsuccessful then the channel will remain in this state until it succeeds or the user abandons the attempt.
ARD connected in talk state

Off, or Red if voice activity detected.

Off, or Orange if voice activity detected.

Green, or Red if voice activity detected.

Green, or Orange if voice activity detected.

MRD or broadcast connected, in talk state (including broadcast talk-only). Note this differs from ARD in that no connecting icon is shown.

Green, or Red if voice activity detected.

Green, or Orange if voice activity detected.

ARD connected on handset

Orange, or Red if voice activity detected.

Green, or Orange if voice activity detected.

MRD or broadcast connected on handset. Note this differs from ARD in that no connected icon is shown.

Orange, or Red if voice activity detected.

Green, or Orange if voice activity detected.

Handset muted.

Orange

Green

ZERO8 Elements

ZERO8 User Guide

Icon

Status
ARD talk attempt. If a talk attempt is unsuccessful then the channel will remain in this state until it succeeds or the user abandons the attempt.

Speaker Key LED
Scheme 1
Off, or Red if voice activity detected.

Scheme 2
Off, or Orange if voice activity detected.

On handset (a talk attempt is automatically made when a speaker channel is placed on handset so this state can only exist following this transfer). This state is similar to the `outgoing call connecting’ state but here the call is already connected but with the talk attempt pending.
MRD or broadcast talk attempt; note this differs from ARD in that no connecting icon is shown. If a talk attempt is unsuccessful then the channel will remain in this state until it succeeds or the user abandons the attempt.

Off, or Red if voice activity detected.

Off, or Orange if voice activity detected.

On handset (a talk attempt is automatically made when a speaker channel is placed on handset so this state can only exist following this transfer).
ARD connected on hold.

Orange (fast flash

Green (fast flash)

ARD on hold elsewhere. Call can be picked up by this user.

Orange (Slow flash) Red (fast flash)

ARD call idle as a result of far end clearing.

Off

This is a transitory state to highlight to a user that a call has gone.

Call State Icons with Privacy

The table below illustrates call privacy states prior to when privacy is requested, when privacy is requested and lastly when privacy is achieved state.

Call State
Idle – It is possible to request privacy from Idle to allow the channel to be marked as requiring privacy in advance of the connection being made on speaker.
Connecting / Talk Attempt

No Privacy

Privacy Requested Privacy Achieved

Connected

Busy elsewhere – Icon reflects privacy at remote site
Held Here

ZERO8 User Guide
Call State Held Elsewhere – Icon reflects privacy at remote site

No Privacy

Voice Service Icons

ZERO8 Elements Privacy Requested Privacy Achieved

The letter next to the voice service description indicates the voice service type. – Hoot – Manual Ringdown (MRD) – Automatic Ringdown (ARD)

ZERO8 Elements
ZERO8 Pages

ZERO8 User Guide

The ZERO8 comprises of four pages: Speed Dials, Speaker Keys, Intercom and Menu system.
Speed Dials

The ZERO8 Deskstation contains four speed dial pages. Each page can accommodate eight speed dials. A speed dial can be either a point to point or group call.
Speed dial page numbers are indicated by quarters. One white quarter indicates speed dial page one, two white quarters speed dial page two and so on.

ZERO8 User Guide
Speaker Keys
BICMD Euro Commodities
Global FX 1 YM-CAP
London EQ NAm Commodities
Global FX 2 Global FX 3

ZERO8 Elements

The Speaker page can accommodate a maximum of eight Speaker Keys. The keys can be in numerous states indicated by the icon displayed on the keys. For more information on Speaker Key icon states, see Voice Service/Private Wire Icons on page 23.
Intercom Screen

The Intercom screen contains details of the logged in intercom user and dial number.
Menu System
In idle mode the menu system is displayed by pressing OK. The ZERO8 consists of the following three main menus: Main, Program and Settings. When the menu system is displayed, Main menu is the first menu displayed. The other two menus, Program and Settings, are displayed using and .
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ZERO8 Elements

ZERO8 User Guide

See Main Menu on page 31, Program Menu on page 37 and Settings Menu on page 43.

Menu Shortcut Keys

Please use the list below to get you started using the menu short cut keys.

Main Menu

Menu Name

Action

Main

Directories

*11

Global Personal Group Location Voice Service Clear Favourite Call Register All Calls Missed Calls Received Calls

111 112 113 114 115 116 12 121 122 123

Placed Calls

*124

Clear All Logs

*125

Device Information

*13

Show Version

*131

Show Network

*132

Show iCMS

*133

Show iCS Server

*134

Show Cisco Server

*135

Show Recording

*136

Show Call Information *137

Mute Speakers

*14

Program Menu

Menu Name

Action

Program

Speed Dials

*21

Add Delete Move

211 222 *223

Alerts

*22

Speaker Keys Add Delete Move Edit

23 231 232 233 *234

Preferences & Tools Menu

Menu Name

Action

Settings

Call Settings

*31

Speaker Settings

*32

User Settings Logout User Preferences Device Resync Engineering Tools Call Forward Settings

33 331 332 333 34 35

ZERO8 User Guide

ZERO8 Elements

Main Menu
The `Main’ menu consists of the following options:

ZERO8 User Guide
Main Menu

· Directories. Contains a list of directories for point to point calls, group calls, and voice services. For more information see Directories on page 31.
· Call Register (Call Logs). The call register contains a list of all point to point calls received, placed or missed to and from the intercom deskstation. It also includes group calls placed from the Intercom Deskstation. For more information see Call Register Icons on page 23.
· Device Information. Device Information contains the following options: Show Version, Show Network, Show iCMS, Show iCS Server, Show Cisco Server, Show Recording and Show Call Information. For more information see Device Information on page 34.
· Mute Speakers. This option mutes an active hoot service or removes mute from an active hoot service. For more information see Speaker Settings on page 44.
Directories
The `Directories’ menu contains the following options:

· Global. Contains a list of all users. It includes both seated and un-seated users. · Personal. Contains a list of global directory contacts that have been added to the personal
directory by the user.
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ZERO8 User Guide
· Group. Contains a list of all group calls the user is a member of.

Main Menu

· Location. Contains a list of remote sites. Each site contains a list of seated users located at that site.

· Voice Services. Contains a list of voice services (hoots, manual ring downs and automatic ring downs) the user can use.

· Clear Favourite. Clears the favourite directory option.

Directory listings may contain more information than can fit on the screen. Use the and keys to go up and down the screen. Once the cursor reaches the last visible entry it will automatically begin scrolling.

Directory Search

Each directory within the Directories’ menu has a search facility. This allows one to quickly locate a contact, remote site or voice service. To use it either press the key to move the cursor to the text box or start typing using the dialpad. The illustration below is an example of theGlobal Directory’ search facility.

Displaying a User’s/Groups Dial Number
To display a user’s/group’s dial number: 1. Navigate to Main > Directories > Global / Personal / Group / Location
In the example screenshot below Global Directory’ is used. 2. IfLocation Directory’ is chosen, you need to select the desired site (location). If not, skip to
step 3. 3. The contact list is shown. Highlight the desired contact.
When the user/group is highlighted the dial number is automatically displayed below the name.

Adding Contacts to Personal Directory
To add a contact to the personal directory: 32

Main Menu
1. Navigate to Main > Directories > Global.

ZERO8 User Guide

2. Highlight the appropriate user and press .

This displays the `Global Directory Options’.

3. Highlight Add to Personal and press OK.

A confirmation screen is displayed.

4. Press OK to confirm that you would like to add the contact to the personal directory.

Removing Contacts from Personal Directory

To remove a contact from the personal directory: 1. Navigate to Main > Directories > Personal.
This displays the Personal – Intercom’ directory. 2. Highlight the appropriate user and press . This displays thePersonal Directory Options’. 3. Ensure Delete is highlighted and press OK.
A confirmation screen is displayed. 4. Press OK to confirm that you would like to delete the contact from the personal directory.

Setting the Favourite Directory

To set the Favourite Directory: 1. Navigate to Main > Directories.
2. Ensure the required directory is highlighted and press . This displays a confirmation message stating to press OK to set the chosen directory as the favourite.
OR Press and hold the directory key once the desired directory is highlighted. (This skips the confirmation dialogue. Skip step 3). 3. Press OK to confirm. 4. Ensure your preferred directory is displayed as the favourite by pressing the directory key.

Deleting the Favourite Directory

To delete the Favourite Directory: 1. Navigate to Main > Directories. 2. Highlight Clear Favourite.

Call Register (Call logs)

The call register (Also known as Call Logs) contains a list of all point to point/group and ARD calls 33

ZERO8 User Guide
received, placed or missed to and from the Deskstation.

Main Menu

The call register contains the following options: All Calls, Missed Calls, Received Calls, Placed Calls and Clear All Logs.
Checking Missed Calls
The Missed Calls icon displayed on the Status Bar indicates a call was unanswered. To check missed calls list: 1. Navigate to Main > Call Register.
This displays the Call Registers’ page. 2. Highlight Missed Calls and press OK. This displays theMissed Calls’ list.
Icons are displayed next to the call record within the Missed Call list. For more information on these icons, see Call Register Icons on page 23.
Device Information

The `Device Information’ options are described below: · Show Version. This option displays the deskstation software versions.
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Main Menu

ZERO8 User Guide

· Show Network. This option displays the current network settings of the device. It will also display any error conditions relating to the network status.

· Show iCMS. This option displays the following information: iCMS primary IP address, iCMS secondary IP address, iCMS port address and iCMS status. It will also display any error conditions relating to the iCMS.

· Show iCS Server. This option displays the iCS server registration and Multicast Control Channel status.
· Show Cisco Server. This option displays the Cisco server registration if a Cisco appearance has been configured otherwise it is greyed out.

· Show Recording. This option displays the details of the Recording Configuration. This includes recording mode, primary/secondary voice recorder(s) and audio sources recording status.
· Show Call Information. This option displays call information such as call type, codec and packet size. For more information see Call Information below.

Call Information

The call information page provides the following details: Current iCS Server, Call Type, To (Called Party), Duration (only showed during active call), Configured Codec, Configuration Packet Size and RTP link from. To show Call information’: 1. Navigate to Main > Device Information > Show Call Information. If there is an active call: TheCall Info’ Page will be displayed and showing the call information for the currently ongoing call (Ignore further steps). If there is no active call: The `Select Channel’ Page is displayed.
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ZERO8 User Guide

Main Menu

2. Select the desired speaker channel using the associated Speaker Channel key. The Call Info’ Page will be displayed showing the call information for the selected voice service. Mute Speakers (Mute all) This muting method does not mute MRDs and ARDs. To mute all speaker channels: 1. Navigate toMain’ menu 2. Highlight Mute Speakers and press OK.

Program Menu
The `Program’ menu consists of the following options:

ZERO8 User Guide
Program Menu

· Speed Dials. This option is used to program speed dials. For more information, see Adding Speed Dials on page 37.
· Alerts. This option is used to turn off/on the ringing tone for incoming calls. For more information, see Alerts – Ring on Busy (MRD) on page 39.
· Speaker Keys. This option is used to program speaker keys. For more information, see Speaker Keys on page 39.
Speed Dials
Adding Speed Dials
To add a speed dial: 1. Navigate to Program > Speed Dials > Add.
This displays the Directories’ page. This can also be done directory from one the directory lists. By highlighting the desired contact and pressing to reveal theGlobal Directory Options’. Then select Program Speed Dial and continue from step 4.
2. Highlight the required directory and press OK. If you selected the Location option you will also need to select a remote site (location).
3. Select the required name/group call and press OK. This displays page one of the four speed dial pages.
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ZERO8 User Guide

Program Menu

4. Ensure the required speed dial page is displayed (use the and keys to change the page). 5. Choose where to place the speed dial by pressing the associated speed dial key.
Selecting a speed dial that is already occupied will overwrite the key.
Deleting Speed Dials
To delete a speed dial: 1. Navigate to Program > Speed Dials > Delete.
This displays page one of the four speed dial pages. 2. Ensure the required speed dial page is displayed (use the and keys to scroll through the
pages). 3. Press the Speed Dial key that needs to be deleted.
Alternatively, this can be done by holding the clear key on one of the Speed Dial’ pages, this displays theDelete Channel’ page for about 3 seconds. From here follow step 3.
Moving Speed Dials
To move a speed dial: 1. Navigate to Program > Speed Dials > Move.
This displays page one of the four speed dial pages. 2. Ensure the required speed dial page is displayed (use the and keys to scroll through the
pages). 3. Press the Speed Dial key that needs to be moved. 4. For the new speed dial location ensure the required speed dial page is displayed (use the
and keys to scroll through the pages). 5. Choose where to place the speed dial by pressing the associated speed dial key.
Selecting a speed dial that is already occupied will overwrite the key.
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Program Menu
Alerts – Ring on Busy (MRD)

ZERO8 User Guide

The Ring on Busy option is specific to MRDs and can be set to either On or Off. When set to On, it allows the far end to ring an MRD channel when the line is in use. When set to Off ringing will be muted on the MRD channel when in use.
To enable/disable the Ring On Busy feature:
1. Navigate to Program > Alerts.

2. Use the and keys to switch the setting between On or Off. 3. Press OK to save the change.
Speaker Keys
Adding Voice Services to Speaker Channels
To add a voice service to a speaker channel: 1. Navigate to Program > Speaker Keys > Add. 2. This displays a list of voice services. 3. Highlight the required voice service and press OK. 4. Choose where to place the voice service by pressing the associated Voice Channel key.
· Selecting a speaker key that is already occupied will overwrite the key. · This can also be done directly within Main > Directories > Voice Services. Once there, follow the
above steps starting from step 3.
Deleting Voice Services from Speaker Channels
To remove a voice service from a speaker channel: 1. Navigate to Program > Speaker Keys > Delete.
This displays the `Select Channel’ page.
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ZERO8 User Guide

Program Menu

2. Select the required speaker channel by pressing the associated Speaker Channel key to delete the voice service from the Speaker Channels’ page. Alternatively, this can be done by holding the clear key on the Speaker Channel page which displays theDelete Channel’ page for about 3 seconds. From here follow step 2.
Moving Speaker Channels
To move a speaker channel: 1. Navigate to Program > Speaker Keys > Move.
This displays the `Select Channel’ page.

2. Select the speaker key for the voice service that needs to be moved. This displays the `Select Destination’ page.
40

Program Menu

ZERO8 User Guide

3. Choose where to locate the voice service by pressing the appropriate speaker key.
Selecting a speaker key that is already occupied will overwrite the key.
Editing Speaker Channels
To edit a speaker channel: 1. Navigate to Program > Speaker Keys > Edit.
This displays the Select Channel’ page. 2\. Select the required speaker channel by pressing the associated Speaker Channel key. This displays theSpeaker Key Settings’ page. (Settings are described below).
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ZERO8 User Guide

Program Menu

3. Use and to change the highlighted setting.
4. Press OK to save the changes.
Speaker Key Settings descriptions:
· Speaker Key. This option is read only and displays the speaker key’s position on the page. The value can range from 1 (top of the page) to 8 (bottom of the page).
· Style. This option is reserved for future functionality.
· Latching. Enables/Disables latching. When set to On (latching) members will need to press and release the speaker key. This will open the voice path. Pressing and releasing the speaker key again will close the voice path. When set to Off (non latching – also known as Push-toTalk) members will need to press and hold down the speaker key to talk.
· Alert Profile. Sets the volume level for incoming ARD and MRD alerts. The value range within the setting is 1 to 10 and Ringing Off. (Not available for all voice services)

Settings Menu
The `Settings’ menu consists of the following options:

ZERO8 User Guide
Settings Menu

· Call Settings. This option is used to set a range of call settings. This includes intercom latching and privacy. For more information, see Call Settings on page 43.
· Speaker Settings. This option is used to set the latch mode, speaker source, enable/disable the master volume and quiet office mode For more information, see Speaker Settings on page 44.
· User Settings. This option is used to: re-synchronise the deskstation, log out and set the user preferences, see User Settings on page 46.
· Engineering Tools. This option contains network configuration settings and diagnostic tools for engineers.
· Call Forward. This feature when enabled redirects a point to point call to another point to call destination. For more information, see Call Forward on page 49.
Call Settings
To change the Call Settings’: 1\. Navigate to Settings > Call Settings. This displays theCall Settings’ page. (Settings are described below).

ZERO8 User Guide
2. Use and to change the highlighted setting.

Settings Menu

3. Press OK to save the changes.

Call Settings descriptions:

· Intercom Announce Volume. Sets the audible beep volume level that is played (providing privacy is disabled) at the beginning of an incoming point to point and group call. The value ranges from 1 (quietest) to 10 (loudest).

· Intercom Alert Volume. Sets the ringing volume level for incoming point to point calls when privacy is enabled. The value ranges from 1 (quietest) to 10 (loudest) and Ringing Off.

· Intercom Latching – Enables/Disables latching on group call conferences. When set to

· On (latching). Members (not including the chairperson) within group call conferences will need to press and release the (star) key. This will open the voice path. Pressing and releasing the (star/asterisk) key again will close the voice path.

· Off (non latching). Members (not including the chairperson) within group call conferences will need to press and hold down the * (star/asterisk) key to talk.

· Intercom Privacy. Enables privacy when set to On and disables privacy when set to Off.

· Local Dipping. Used to dip/reduce the volume level of the speaker channels. The dipping behaviour depends which option is chosen here. The options within this setting are:

· Duplex. Used to dip the volume level of channels in monitor mode when another channel is set to talk mode.

· Simplex. Used to dip the volume level of all audio channels regardless if their state is changed to talk. If local dipping is already set to Simplex, all channels are dipped.

· Dipping Level Reduction. Used to specify by how much the speaker volume will be dipped/ reduced. The available options are 1/4, 1/2, 3/4 and Mute.

· Audio Restore Delay. The time delay for the audio to be restored to normal levels once audio ceases to be transmitted. The value set here is in seconds.

· Automatic Call-back. The Intercom Automatic Call-back feature, when enabled, automatically makes an ZERO8 call to the first intercom number it received when it is engaged on a call.

Speaker Settings

To change the Speaker Settings: 1. Navigate to Settings > Speaker Settings.
This displays the `Call Settings’ page. (Settings are described below)

Settings Menu

ZERO8 User Guide

2. Use and to change the highlighted setting. 3. Press OK to save the changes. Speaker Settings descriptions: · Latch Mode. Switches between Tap- Latch and Push-to-Latch. When set to Tap-Latch
(latching) members will need to press and release the speaker key to open the voice path. Pressing and releasing the speaker key again will close the voice path. When set to Push-toLatch (non latching – also known as Push-to-Talk) members will need to press and hold down the speaker key to talk. · Speaker Source. The speaker source option is used to set the audio source. · Microphone. This option refers to both the internal and gooseneck microphones. When
this setting is selected audio is transmitted from the gooseneck microphone when one is attached or from the internal microphone when a gooseneck microphone is not attached. · Handset. This option refers to the handset port located at the back of the ZERO8. When this setting is selected and a handset is attached audio is transmitted and received through the port. · Master Volume. Within the Speaker Settings the Master Volume can be Enabled or Disabled. · Disabled. The volume on each speaker key works independently of the master volume control. · Enabled. The master volume has overall control of the speaker key volume levels. For example, no audio will be heard when the master volume is turned down to the lowest level, even if individual channel volumes are turned up to their highest level. · Quiet Office Mode. When set to Enabled sends all voice service audio to a handset/headset when one is attached.
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ZERO8 User Guide
User Settings

Settings Menu

Logout
To log off: 1. Navigate to Settings > User Settings > Logout.
This displays the Confirm screen.
2. Press OK to confirm that you would like to log off. The screen displays the Logon screen.
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Settings Menu

ZERO8 User Guide

User Preferences
The `User Preferences’ settings are described below.
· Environment. These settings effect how the intercom deskstation is heard by the receiving party. They are described below. · Trader 1. This setting removes all background sound during a call at the far end when an ZERO8 caller is not talking. The far end caller hears silence when the ZERO8 caller stops speaking. · Trader 2. This setting does not remove background sound during a call at the far end when an ZERO8 caller is not talking. The far end caller will hear all the audio picked up by the microphone when the ZERO8 caller stops speaking. · Office. This setting is ideal for quiet office environments. It uses a facility called automatic gain control (AGC). If an ZERO8 caller talks loud whilst this option is set, the sound level heard at the far end is gradually reduced by the AGC to an acceptable level. Similarly, if an ZERO8 caller talks quietly, the sound level heard at the far end is gradually increased to an acceptable level. In both mentioned circumstances the AGC attempts to keep the speech at a constant sound level.
· Acoustic Shock Protection. The acoustic shock protection setting must always be turned on, in order to comply with standard BS6317 for Speakerbus approved handsets/headsets. The setting can be set to either On or Off.
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Settings Menu

· Footswitch. This setting enables the use of an external footswitch for push- to-talk on audio channel number 1.

· Handset Mode. This setting affect how the handset works during a call. It contains two settings. (This setting is unavailable when Footswitch is set to On).
· Push-to-Talk (un-latched). When enabled the handset button needs to be pressed and held down to talk during a call.

· Push-to-Mute. When enabled pressing and holding down the handset button mutes the handset microphone during a call.

Resynchronising the ZERO8 Deskstation

There are occasions when the ZERO8 Deskstation needs to be resynchronised with the iCMS server. For example, to update changes made on the deskstation through the iManager application.
To re-synchronise the ZERO8 Deskstation:
1. Navigate to Settings > User Settings > Device Resync.
This displays the `Confirm Resynchronise’ screen.

2. Press OK to confirm that you would like to resynchronise the ZERO8. The screen below is displayed during the resynchronisation process.

Settings Menu

ZERO8 User Guide

The speaker or speed dial screen is displayed when the resynchronisation process has finished.

Call Forward
This feature when enabled redirects a point to point call to another point to call destination. To set up call forward: 1. Navigate to Settings > Call Forward.
This displays the `Call Forward Settings’.

2. When Intercom Call Forwarding is highlighted, pressing or scrolls between the available Intercom Call Forwarding options which are: Off, On Busy or Always.
3. Select the user to whom the call will forward to. To do this, highlight the Intercom Call Fwd Name option and pressing or . This will display the list of users from the Global Directory’. The call forward user can also be selected directly from one of the Directories’. To do this highlight
the desired user within the directory list and press to show the options for that user. Select Program
Call Forward. Confirm the configuration by pressing OK. This only assigns the user to be the call forward contact and will not switch on call the Intercom Call Forwarding setting. The setting must be switched on via the Call Forward Settings’ menu. 4\. Highlight the required user and press OK. This will return you to the Intercom Forward Settings’ screen.
5. Press OK to save the changes. This will display a blue arrow in the status icon area.
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Program Menu

Basic Call Handling

ZERO8 User Guide
Basic Call Handling

Receiving a Call
A received group or point to point call is indicated by: · An audible beep. · The screen displaying a caller’s/group name and dial number. Talk when the call is connected. The voice path is automatically opened when the call is connected.

End Call

Intercom Call
To end an intercom call: 1. Make sure that the `Intercom’ screen is displayed. This can be done by pressing the i key. 2. Press clear.
ARD Voice Service
1. Press clear. The screen displays Select Channel for approximately 3 seconds.

2. Press the appropriate ARD voice service channel.
Redial Last Call
To redial the last connected call: Press redial.
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ZERO8 User Guide
Mute Microphone During Call

Basic Call Handling

To mute a microphone during a call:
1. Press and hold down speaker until the Gooseneck/Internal Microphone Call LED Indicator changes from solid green to solid red. If the call is on a speaker channel, a red dot is displayed on the speaker icon.

Press and hold down speaker again to remove mute.
The Gooseneck/Internal Microphone Call LED Indicator changes back from solid red to solid green. The red dot is no longer displayed on the speaker icon.

Privacy Mode
Activate Privacy Mode
To activate privacy mode:
1. Ensure the intercom screen is displayed. You may need to press i to display it.

2. Press privacy. The privacy icon (highlighted in magenta below) is displayed on Status Bar.
Repeat above steps to turn off privacy.
Privacy can also be set within the Call Settings properties. For more information, see Call Settings on page 43.
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Basic Call Handling
Accept Call in Privacy Mode

ZERO8 User Guide

To accept a call when privacy mode is activate:
The screen displays the name and extension of the calling party (as illustrated in the example below).

Press speaker to accept the incoming call.
Calling an Intercom that has Privacy Mode turned on
When calling a deskstation that has privacy mode turned on: The calling deskstation screen displays: [call-receiver’s name] [call-receiver’s extension] Intercom Call Waiting for the remote party to accept.

The above illustration is used for example purposes only.
Wait for call to be answered by the call-receiver.
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Program Menu

Telephony

ZERO8 User Guide
Telephony

Making iCS Telephone Calls
To make an iCS call: 1. Ensure the speaker page (not the intercom screen) is displayed. This page contains eight
speaker channels. 2. Type the appropriate dial number and wait for the call to be answered.

Hanging Up
To hang up a call: Press the clear key.

Place a Call on Hold
To place a call on hold: Press the hold key. Repeat this to remove from hold.

Redial Last Number
To redial the last number down: Press redial.

Moving a Call From Handset to Microphone
To move a call from handset to microphone: Press speaker. Repeat to return back to microphone/open microphone.

ZERO8 User Guide

Telephony

Point to Point Calls

ZERO8 User Guide
Point to Point Calls

Making a Point to Point Call
Making a call to another deskstation is known as a point to point call. A point to point call can be made using the key pad, speed dials or from the `Directories’ menu.
For information on talking using a handset, see Handset on page 69.

Making a Point to Point Call using the Key Pad
To make a Point to Point call using the key pad:
1. Ensure the intercom screen is displayed. You may need to press the i key to display it.
2. Dial the number using the key pad. 3. Talk when call is connected.
Making a Point to Point Call using Directories
Point to Point calls can be made using the Directories’ menu option which contains the following: Global, Personal and Location. To make a Point to Point call using the Global / Personal / Location Directory: 1. Navigate to Main > Directories > Global / Personal / Location. 1. ForGlobal’ and Personal’ directories the contact list is shown. Highlight the desired contact and press OK. The process is the same when making a call from theLocation Directory’ with the added step of selecting the desired site (location) before step 2. 2. Talk when call is connected.
The search facility enables one to find contacts a lot faster in long lists compared to using the navigation pad. For more information, see Directory Search on page 32.
Making a point to Point Call using Speed Dials
Before doing this, the desired speed dial key must be programmed. For more information please see Adding Speed Dials on page 37.
To make a point to point call using speed dials: 1. Ensure the appropriate speed dial page is displayed. 2. Press the appropriate speed dial. 3. Talk when call is connected
Making a Point to Point Call using the Call Register
To make a call using the call register: 1. Navigate to Main > Call Register.
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ZERO8 User Guide
2. Highlight the appropriate contact or number, and press OK. 3. Talk when call is connected.

Point to Point Calls

User Busy

The message “User Busy” and “Call Failed” is displayed on an intercom screen, when the party it is attempting to connect to is engaged on another call.

Muting Microphone During Point to Point Call

Receiving a Call when Intercom Automatic Call-back is enabled
When Intercom Call Automatic Call-back is enabled and a call is received when the ZERO8 is already engaged on a call, a notification is displayed on the screen for a few seconds. This notification states the name and dial number of the user attempting to call. An orange arrow also appears in the Status Icon area of the screen. This notifies the user that their unit will automatically call the number that attempted to call. It will call when their current call is ended.
When the current call is ended, the unit will automatically attempt to dial the number that previously attempted to contact it. For information on how to enable the Intercom Automatic Call-back feature, see Call Settings on page 43.
Receiving a Call when Call Forward is enabled
When call forward is enabled on an ZERO8, calls made to it are sent to the number set in the call forward settings. For more information, see Call Forward on page 49.

Group Calls

ZERO8 User Guide
Group Calls

The ZERO8 supports the following types of group calls: Mixing Group Call, Standard Group Call, Answerback to Owner Group Call. A lock can be applied to each mentioned group call type.

Standard Group Call. A standard group call is a call used to make announcements to members of the standard group call. The members receiving the announcement are unable to talk back to the group.
Mixing Group Call. In a mixing group call both the chairperson (the person who initiates the group call) and remaining members can talk within the conference. The chairperson can talk without having to press the (star) key. The remaining members need to press the (star) key to talk. Other than the chairperson, the group call member’s ZERO8 screens will display the name of the chairperson and that they need to press the * (star) key to talk. When the chairperson exits the group call (by pressing the clear key) the group call ends. When a member of the group, other than the chairperson, exits the conference the conference will continue with the remaining members and chairperson.

Answerback to Owner. An answer back to owner group call is one when a group member initiates an answer back to owner group call and makes a request for information or for a person. He/she then needs to press the (star/asterisk) key when they have made the request and wait for a member of the group to respond. A group member needs to respond by pressing the (star/asterisk) key on their deskstation. This results in a point to point call between the two group members. If no one responds to the request within twenty seconds the group call request is ended.

Locked Group Call. Initiating a group call which is locked is no different to making a standard, mixing or answerback to owner group call. The only difference is that other than the group call initiator, members cannot adjust their deskstation volume during the group call and are unable to leave the call.

For information on talking using a handset, see Handset on page 69. 59

ZERO8 User Guide
Making Group Calls Using Key Pad

Group Calls

For all group calls:
1. Ensure the intercom screen is displayed. You may need to press i to display it.
2. Dial the group call dial number. Then follow the steps under the Once Connected… below for your chosen group call type.

Making Group Calls Using Directories

For all group calls: 1. Navigate to Main > Directories > Group.
This displays the `Group Directory’ screen. 2. Highlight the appropriate group and press OK.
Then follow the steps under the Once connected… below for your chosen group call type.

Making Group Calls Using Speed Dials

For all group calls: 1. Ensure the appropriate speed dial page is displayed. 2. Press the appropriate speed dial.
Then follow the steps under the Once connected… below for your chosen group call type.

Once connected…

For Standard Group Calls

1. Make an announcement. 2. Press clear to end the group call.
For Mixing Group Calls

1. Talk when group call is connected. 2. Press clear to end the group call.
For Answerback to Owner Group Calls

1. Make a request. 2. When finished press the * (star/asterisk) key and wait for an answer.
If no one responds to the request within twenty seconds the group call is ended.

Group Calls

ZERO8 User Guide

Responding to the Initiator of an `Answerback to Owner’ Group Call

1. Press the * (star/asterisk) key. This establishes a point to point connection.
2. Talk when call is connected. 3. Press clear to end the call.

Talking on a Group Call
To talk to on a group call: Simply talk if you initiated the group call OR Press * (star/asterisk) (if applicable) and talk when the voice path is open.
Only the group call initiator (chairperson), not the remaining group call members, can talk on a locked group call. The remaining group call members can only listen in this call type.

End a Group Call
The chairperson (the person who initiates the group call) is the only member that can end a group call. To end a group call: Press clear (if applicable).

Rejoining a Group Call
To rejoin a group call either: Dial the group call dial number. OR Within Directories > Group, elect the appropriate group call.

Muting Microphone During Group Call
To mute a microphone during a call:
1. Press and hold down speaker until the Gooseneck/Internal Microphone Call LED Indicator changes from solid green to solid red. If the call is on a speaker channel, a red dot is displayed on the speaker icon.

Press and hold down speaker again to remove mute. The Gooseneck/Internal Microphone Call LED Indicator changes back from solid red to solid
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ZERO8 User Guide
green. The red dot is no longer displayed on the speaker icon.

Group Calls

Voice Services

ZERO8 User Guide
Voice Services

A voice service is a hoot (also known as a broadcast) or a private wire (also known as private lines). A private wire is a manual ringdown (MRD) or automatic ringdown (ARD).

The letter next to the voice service description indicates the voice service type.

For information about voice service icons, please see Voice Service Icons on page 26

As previously mentioned the ZERO8 Deskstation can run on a non iCS hoot platform. The following features and functions are prevented on this platform:

· The SIP registration icon is completely removed from the status icons.

· No dial number is displayed on the home screen.

· The Call Register’,Intercom Privacy’, Speed Dial’ andAuto Announce Tone’ menus are disabled.
The redial and transfer keys are disabled.

· The directories menu navigates to voice services.

· The alpha numeric key pad is disabled.

Adding Voice Services to Speaker Channels
For information on programming voice services please see Adding Voice Services to Speaker Channels on page 39.

ARD Calls
Making an ARD Call

Please ensure the appropriate voice service is added to a speaker channel prior to attempting to listen to it. For more information, see Adding Voice Services to Speaker Channels on page 39.
To make an ARD call:
1. Ensure the Speaker page is displayed.
2. Locate and press the speaker channel which contains the ARD voice service.
The icons on the illustration below are displayed on the line key during the ringing/call connection stage.

Morning Meeting

3. When the call is answered at the far end the line key will look similar to the illustration below.

Morning Meeting

4. Talk when the call is connected.

ZERO8 User Guide
Receiving and Accepting an ARD Call
The icons within the illustration below are displayed when receiving an ARD call.

Voice Services

Morning Meeting

Press the appropriate line key to accept the call. When the call is answered the line key will look similar to the illustration below.

Morning Meeting

Talk when the call is connected.

Listening to Voice Services

Please ensure the appropriate voice service is added to a speaker channel prior to attempting to listen to it. For more information, see Adding Voice Services to Speaker Channels on page 39.
Listening to Hoot Voice Services
To listen a hoot voice service: 1. Ensure the Speaker page is displayed and locate the speaker channel with the required hoot
voice service. It should look similar to the illustration below (excluding the text).

Morning Meeting

2. Ensure the master and/or speaker channel volume are at the appropriate audio level.
Listening to MRD Voice Services
To listen an MRD voice service: 1. Ensure the Speaker page is displayed and locate the speaker channel with the required MRD
voice service. It should look similar to one of the illustrations below (excluding the text).

Morning Meeting

Morning Meeting
2. Ensure the master and/or speaker channel volume are at the appropriate audio level.
Talking back to Hoot/MRD Voice Services
· Requires talk permissions to talk back to voice services. For more information, please contact your System Administrator.
· If your System Administrator has enabled latched hoot timeout, and no speech is detected after a defined time, an audible warning is sounded before the hoot is disconnected.
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Voice Services
To talk back to a Hoot/MRD voice service:

ZERO8 User Guide

1. Ensure the Speaker page is displayed.

2. Press and hold down the appropriate speaker channel if the key is unlatched.

Press and release the appropriate speaker channel if the key is latched.

Gooseneck/Internal Microphone LED is lit solid green when the above step is completed indicating the voice path is open.

3. Talk when the voice path is open. 4. When you have finished speaking:
Release the speaker channel if the key is unlatched OR Press and release the appropriate speaker channel if the key is latched.
Ring on Busy (MRD)
The Ring on Busy option is specific to MRDs and can be set to either On or Off. When set to On It allows the far end to ring an MRD channel when the line is in use. When set to Off ringing will be muted on the MRD channel when in use. This setting can be found within Program > Alerts. For more information please see Alerts – Ring on Busy (MRD) on page 39.
Signal an MRD Voice Service
To signal an MRD Voice Service: 1. Press the speaker key.
The label Select Channel’ is displayed on the screen for approximately three seconds. 2. Press the appropriate speaker channel key. The selected speaker channel’s state changes from speaker to handset mode. This is indicated by its icon changing from to or Press the speaker channel’s associated soft key to remove/apply handset mute. 3. Press the * (star/asterisk) key to ring the MRD channel at the far end. Muting all Speaker Channels This muting method does not mute MRDs and ARDs. To mute all speaker channels: 1. Navigate toMain’ menu.
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ZERO8 User Guide
2. Highlight Mute Speakers and press OK.
Muting & Unmuting Individual Speaker Channels
To mute an individual speaker channel: 1. Ensure the Speaker’ page is displayed. 2. Press or key. The textSelect Channel’ is displayed at the top of the speaker page.

Voice Services

3. Press the appropriate speaker channel to mute it. The LED associated with the speaker channel will flash red and green indicating it is muted.
4. Repeat the above steps to remove mute from an individual channel.
Removing Voice Services from Speaker Channel
For information on removing voice services from speaker channels, see Deleting Voice Services from Speaker Channels on page 39.

Voice Services
Global Muting

ZERO8 User Guide

Site A (local)
ZERO8 1 Monitor Channel A

Site B (remote)

Global muting is a muting function applied on lines and can only be set through iManager. It is applicable to hoots and ARD and MRD calls. It is best described using an example. Take, for example, a speaker channel that is monitored by several local and remote ZERO8 units. If a local ZERO8 changes the channel state from monitor to talk the speaker channel is muted on the other local ZERO8s. Remote units are still able monitor the same speaker channel. The scenario illustration located on the left helps to make this clearer. The illustration shows two sites monitoring Channel A. Site A is the local site, and Site B the remote site.

ZERO8 2 Monitor Channel A

ZERO8 1 Monitor Channel A

ZERO8 3 Monitor Channel A
Contact your System Administrator for more information on Global Muting.

ZERO8 User Guide

Voice Services

Microphones, Handsets and Headsets

ZERO8 User Guide

Microphones, Handsets and Headsets

Microphones
Speakerbus supply the following types of microphones with this deskstation: · Close Talking Microphone. This microphone requires you to talk in close proximity (within 2
inches) to the microphone. · Open Microphone. This is in-built and part of the ZERO8 unit.
· Open Microphones are not suitable in all environments. · For more information on microphones, please refer to Optional Speakerbus Accessories on page
9.

Handset
Handset Push to Talk
Please ensure the Push To Talk handset mode setting is enabled beforehand. For more information, see User Preferences on page 47.
To talk on a handset during a call:
1. First ensure the call is connected. 2. Press the speaker key to change deskstation state from microphone and speaker to handset /
headset.
The handset icon with a red dot is displayed on the status bar. This indicates the handset is muted.

3. Press and hold the handset button to talk.
The red dot is removed from the handset icon when the handset button is pressed and held down. This indicates the voice path is opened.

Mute Handset
Please ensure the Push To Mute handset mode setting is enabled beforehand. For more information, see User Preferences on page 47.
To mute handset during a call:
1. First ensure the call is connected. 2. Press the speaker key to change deskstation state from microphone and speaker to handset /
headset.
The icon is displayed on the status bar.

ZERO8 User Guide

Microphones, Handsets and Headsets

3. Press and hold the handset button to mute the handset microphone.

The handset icon with a red dot is displayed on the status bar when the handset button is pressed and held down. This indicates the handset is muted.

Headset
Please ensure the Push To Mute handset mode setting is enabled beforehand. For more information, see User Preferences on page 47. To talk on a headset. 1. First ensure the call is connected. 2. Press the speaker key to change deskstation state from microphone and speaker to handset /
headset. The icon is displayed on the status bar.
3. Talk.

Technical Specifications

ZERO8 User Guide
Technical Specifications

Cable Requirements
Ethernet Interface · Cable: Minimum Category 5e UTP. Maximum length 100m. · Connector: RJ-45
System Management
System management through Speakerbus iManager software.
Recommended Input Devices
Handset · Speakerbus momentary latching noise cancelling handset Recommended Microphones · Close Talking Noise Cancelling: 550 x 8.5 mm (52-09-021) · Cardiod: 550 x 8.5 mm (52-09-022)
Dimensions
· Height: 200mm · Width: 166mm · Depth: 160mm · Weight: 1.2kg
Power Requirements
· Typical: 6W · Maximum: 12.95W
Environmental Performance
Operational Environment
· Temperature: 5°C 35°C · Relative Humidity: 10% – 85 % RH (non condensing)
Storage Environment
· Temperature 0°C 60°C · Humidity 10% – 85 % RH

ZERO8 User Guide

Technical Specifications

Safety and Compliance

ZERO8 User Guide
Safety and Compliance

Deskstation
In addition to the safety information contained in this section, please refer to the ZERO8 Safety Instructions (SAF708).

CE Mark
The “CE” mark affixed to this equipment means that the unit complies with relevant directives.

Class I Pluggable Equipment Type A

This section is applicable if the ZERO8 is provided with the optional Power over Ethernet AC adapter. Speakerbus Part Number – iD POE.

The ZERO8 has been certified to meet IEC 60950-1 and is provided with a Class 1 pluggable PSU as part of this approval. This type of PSU requires an earthed mains socket-outlet.

This equipment must be connected to an earthed mains socket-outlet.

Finland

“Laite on liitettävä suojakosketinpistorasiaan”

Norway

“Apparaten må tilkoples jordat stikkontakt”

Sweden

“Apparaten skall anslutas till jordat uttag”

Declaration of Conformity
This equipment conforms to the following directives: EN60950-1, EN55022 and EN55024.

FCC Statement
This equipment has been tested and found to comply with the limits for a Class A device, pursuant to Part 15 of the FCC Rules.

Warnings
The Speakerbus ZERO8 intercom and broadcast station has been approved from an EMC and Product Safety perspective for use with Unshielded Twisted Pair (UTP) patch cables. Use of screened or shielded patch cables with the ZERO8 will invalidate important product approvals.

© Speakerbus Technology Limited 2023
Registered Office: Ground Floor, Hanover House, Britannia Road, Queens Gate, Waltham Cross, Hertfordshire, EN8 7TF
Registered in England No: 4415859

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Speakerbus ZERO8 Endpoint Range User Guide

ZERO8 Endpoint Range

Product Information

Specifications

Introduction

Getting Started

What’s in the Box

Optional Speakerbus Accessories

Gooseneck Microphone

ZERO8 Elements

Menu System

Menu Shortcut Keys

Main Menu

Setting the Favourite Directory

Deleting the Favourite Directory

FAQ

Q: Can I use the ZERO8 without the gooseneck microphone?

Q: How do I update the firmware of my ZERO8 device?

Q: Can I connect external speakers to the ZERO8?

Key

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