WINEGARD ST-1000 Smart Signal Meter with 5G Filter User Guide
- June 4, 2024
- WINEGARD
Table of Contents
WINEGARD ST-1000 Smart Signal Meter with 5G Filter
INSTALLATION
IMPORTANT:
Work with a buddy! One person adjusts antenna, second person relays results
(residential step only) .
- SEARCH for Winegard-Connected in the App Store or Google Play. Or, scan the QR codes below.
- SELECT “Don’t have an account?” Fill out info and CLOSE the app. An email confirmation will be sent. Confirm the email (required). Open app and log in.
- CONNECT the signal meter to the home antenna or RV OTA antenna wall plate using coax cables (not included) (a). Provide power to the signal meter (b).
- SCAN the QR code on the signal meter. Position the antenna to receive the maximum number of free channels. Allow six to twelve seconds between each re-positioning.
- POSITION the antenna for best reception, and connect it to the TV. Make sure there is power to the signal meter (b). Run a channel scan.
WINEGARD COMPANY ONE YEAR LIMITED WARRANTY
Winegard Company provides a warranty to the original purchaser of new Winegard
Products against any defects in materials or workmanship for a period of one
(1) year from date of purchase, subject to the terms herein. This warranty is
non transferrable. If a Product covered under this warranty is determined to
be defective within the warranty period, Winegard will, unless otherwise
required by applicable law, either repair or exchange the Product at its sole
discretion.
How to Obtain Warranty Service (Pre-authorization is required)
To obtain warranty service, contact Winegard Company Technical Support via
email: help@ winegard.com or via phone at
800-788-4417 from 7:30 AM to 5:30 PM
Monday through Friday and 8:00 AM to 3:30 PM Saturday, Central Standard Time,
or visit www.winegard. com. PRE-AUTHORIZATION MUST BE OBTAINED BEFORE
- SENDING ANY PRODUCT TO WINEGARD. Proof of purchase in the form of a purchase receipt or copy thereof is required to show that a Product is within the warranty period.
- Winegard Company will (at its option) repair or replace the defective product at no charge to you. This warranty does not cover any costs incurred in removal or reinstallation of the product.
- This limited warranty does not apply if the product is damaged, deteriorates, malfunctions or fails from: misuse, improper installation, abuse, neglect, accident, tampering, modification of the product as originally manufactured by Winegard, usage not in accordance with product instructions or acts of nature such as damage caused by wind, lightning, ice or corrosive environments.
- WINEGARD COMPANY WILL NOT ASSUME ANY LIABILITIES FOR ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, MADE BY ANY OTHER PERSON.
- THE FOREGOING WARRANTY SHALL BE THE SOLE AND EXCLUSIVE REMEDY OF ANY PERSON, WHETHER IN CONTRACT, TORT OR OTHERWISE, AND WINEGARD COMPANY SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGE OR COMMERCIAL LOSS, OR FROM ANY OTHER LOSS OR DAMAGE EXCEPT AS SET FORTH ABOVE.
- Some states do not allow limitations on how long an implied warranty lasts, or the exclusion of limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
- This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
TROUBLESHOOTING
Problem
| Possible Cause|
Possible Solution
---|---|---
SUMMARY SCREEN
Total Channels shows all zeros.| App connection to database lost.| Close app
and reopen.
Antenna placed in wrong location.| Allow the timer to cycle twice while
repositioning the antenna.
Total Channels shows all dashes.| Antenna has encountered a problem.| Reboot
by unplugging the signal meter, waiting 3 seconds, and restoring power.
Not all channels are GREEN.| Antenna position, distance, terrain, weather,
network power, or band may affect signal strength.| Reposition the antenna to
get as many channels as possible in GREEN and YELLOW (channels with these
colors should be viewable).
MAP SCREEN
Network does not appear.| Networks may be on the same tower, or very close and
hidden.| Zoom in on the map to see if the network tower appears.
The network that I want remains RED.| Antenna position, distance, terrain,
weather, network power, or band may affect signal strength.
| Click/hover over the network and verify the network distance is within
antenna range.
Click/hover over the network you are looking for. Verify the antenna covers
the required band (UHF, VHF High; VHF Low).
Try turning off the amplifier. Go to Settings, disable Distribution Amplifier, and click OK. Or click Dist. Amp on the Success screen.
Important: This option may only work on individual channels when the signal tower is close by—the amplifier may be overpowering the signal.
LIST VIEW
Channel data refreshes before I find the channel.| Channel data refreshes every 6 to 12 seconds and moves to the top of the screen.| Press the Pause button at the bottom of the screen so that you can see the channels you have. Restart whenever you are ready.
DEVICE CONNECTION
I can’t scan the barcode.| The camera won’t focus, or you’re not signed in to
your account.| Ensure you are signed in to your Winegard account. Adjust the
distance from your camera to the QR code. If this doesn’t help, tap the
Continue without scanning button, then tap Scan for Bluetooth® Devices to
manually find and connect to your antenna.
Cannot connect to the device.| The signal meter is not powered on.| Ensure the
signal meter is powered on and try again.
Scan code is not recognized.| Scanned wrong QR code, or there is a decoding
error.| Check that QR code is not damaged, then center camera on only the
Winegard scan code.
A message appears that the device is disconnected.| Out of range of signal
meter, or power to the signal meter was lost.| Make sure your signal meter is
powered on; stay within 30 feet of signal meter to ensure the Bluetooth
connection is not lost.
ACCOUNT SIGN IN
My account needs to be verified.| Email verification needed.| Check for
account verification email message from Winegard . Follow the instructions.
Check your spam filter.
Invalid password.| Incorrect password.| Re-enter your password or reset your
password and follow the instructions.
BLUE LED
LED is no longer solid or flashing.| Sleeps after 15 minutes of inactivity.|
This is normal operation when the unit goes to sleep. A connection to the
antenna may still be made when the blue LED is off.
LED light is no longer on.| Bluetooth connection is in sleep mode.|
Antenna/Amplifier is still working with LED off, the Bluetooth connection is
in sleep mode.
Signal meter is not powered on.| Ensure signal meter is powered on and try
again.
FCC STATEMENT
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the
following methods:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and devices.
- Connect the equipment into an electrical outlet on a circuit different from that which the radio receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
FCC Caution
- Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
- Only channels 1–11 can be operated. Selection of other channels is not possible.
- This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter.
FCC Radiation Exposure Statement
- This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 25 cm between the radiator and your body.
- This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter except in accordance with FCC multi-transmitter product procedures.
This device complies with FCC and Industry Canada license-exempt RSS
standard(s).
Operation is subject to the following two conditions:
- this device may not cause interference, and
- this device must accept any interference, including interference that may cause undesired operation of the device.
For help, send an email to [email protected]m
call 1-800-788-4417.
Register your product at :
winegard.com/myantenna.
Questions? winegard.com/support