SHOWVEN V1.0 uFlamer Gasboom Safest Gas Flamer User Manual

June 13, 2024
Showven

SHOWVEN V1.0 uFlamer Gasboom Safest Gas Flamer

Thanks for choosing SHOWVEN Flame system, we wish it will bring you lots of exciting moments. Please read the following user’s manual and related product installation guide carefully before operating this system.

Safety Instructions

Safety icons explanation

Safety instructions warn of hazards when handling equipment and provide information on how to avoid those hazards. They are classified according to the severity of the hazard and are divided into the following groups. Please do follow all safety instructions in this document!

Indicates a hazardous situation that, if not avoided, will result in death or serious injury. (This signal word is limited to the most extreme situations)

 Indicates a hazardous situation that, if not avoided, could result in serious injury

Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.

Provide additional or supplementary information.

General Safety Instructions

  • Unauthorized repair are prohibited, it may cause serious incident.
  • Make sure power supply in consistent with the rated voltage of the equipment, and the socket must well grounded. Unplug and turn off the machine when not use.
  • Please connect DMX cable before power on uFlamer Gasboom, and ensure that the communication command is disarmed, and the safety switch of device is under test mode.
  • After turning on the device, no person allows to stay in the danger area. Ensure all persons that are part of the show be informed about the safety distance, risks and functions of the device.
  • Always have a CO2 fire extinguisher and an extinguishing blanket in case of needed.
  • If there be any doubt as to the safety operation of the device in any circumstances, the device should be taken out of service immediately. Be sure the device is in good operating condition before use. If fail to fire correctly, immediately shut down and check it accordingly. Any questions please always contact SHOWVEN (info@showven.cn) for help.
  • Be sure to use high quality flame fluid ISOPAR L/M, otherwise, it is easily leads to failure or danger. Be careful when refill the flame fluid tank. Please keep flame fluid away from heat source, sparks, fire or other possibility of ignition. Do not smoke!
  • The operator responsible for the control of flame system must always have a clear view of the device, so that he/she can stop the show immediately when there is danger. The main AC power switch should near operator. So that operator can turn off the power of all devices in case of abnormal.
  • The device shall not be altered and applied to other use purpose.

Disclaimers

SHOWVEN technologies Co., Ltd excludes liability for unsafe situations, accidents and damages resulting from:

  1. Ignoring warnings or regulations as shown on product manual or this manual.
  2. Use for other applications or circumstances other than those indicated herein.
  3. Changes to the device, including use of non-original spare parts, lack of maintenance etc.
  4. Dismantling device without authorization from SHOWVEN.
  5. Use this machine by unqualified or untrained personnel.
  6. Improper use of machine.

Warning:

A dry powder fire extinguisher, a carbon dioxide fire extinguisher and a fire blanket must be equipped next to the equipment. Someone must be on duty during operation. In case of fire accident, dry powder fire extinguisher can be used when the fire is large, and a carbon dioxide fire extinguisher can be used when the fire is small.

Technical Specifications

  • Model: uFlamer Gasboom
  • Housing Material: 304 stainless steel
  • Dimension: 320 310 325mm
  • Weight: 13kg
  • Input: AC100-240V, 50/60Hz
  • Work Power: 200W
  • Usage in Rain: Yes
  • Battery / Standby Time: 4 * 18650 cells, about 30h
  • Battery Charging: Through power cable
  • Work Pressure Range: 0-5Bar
  • Ignition: Dual, high voltage electron ignition
  • Super Sensitive Flame Monitoring: Yes
  • Solenoid Valves: Dual, connect in series
  • Control: DMX , 9-60V pyro signal, Wireless with Wireless DMX Receiver (5-PIN DMX IN with DC5V power supply)
  • DMX: 3-pin and 5-pin DMX IN / OUT
  • E-Stop Interface: Yes, can be connected in series
  • Effect Direction: Vertical
  • Flame Height: 2-8m (depends on nozzle type, firing duration, temperature etc.)
  • Firing Duration: 0.1 – 10s adjustable
  • Firing Mode: Standard mode, SFT mode
  • Fuel: Propane or Butane
  • Cartridge Holder: Twin cartridge holder with 2 shut-off valves and 2 non-return valves, support 250g, 330g and 450g bottle Quadruple cartridge holder with 4 shut-off valves and 4 non-return valves (optional), support 250g and 330g bottle.
  • Cartridge Interface: 7/16″ UNEF
  • Micro Filter: Yes, installed between shut-off and non-return valves
  • Tip sensor: Yes
  • Audio bracket fixing hole: Yes (Inner hole diameter φ36MM, inner hole height 62MM)

Structure

  1. Top panel
  2. Igniter (dual)
  3. Flame detector
  4. Fire box
  5. Hot surface icon
  6. High voltage icon
  7. Rear panel
  8. Cartridge holder
  9. Safety loop
  10. Side panel
  11. Battery box
  12. Audio bracket fixing hole

Cartridge holder for 2 (SFMET1063) support cartridge with outer diameter is less than or equal to φ110mm, and the height is less than 275mm.

  1. Shut-off valves switch
  2. Cartridge Interface
  3. non-return valve
  4. Quick coupler

Cartridge holder for 4 (SFMET1108) support cartridge with outer diameter is less than or equal to φ66mm, and the height is less than 275mm.

Diagram of bottom panel

Rear Panel

  1. LCD Screen
  2. Power Switch (with Power indicator light)
  3. 3-pin XLR IN/OUT
  4. 9-60V pyro signal port
  5. Power IN
  6. Safety Lock Button (with safety mode indicator light)
  7. ARM indicator light
  8. 5-pin XLR IN/OUT (5-PIN XLR IN can charge for wireless DMX pen through pin1 and 4, pin4 with DC5V power supply)
  9. E-stop interface

Display and setting

  1. Display area
    Indicator light| Explanation| ON| OFF| BLINK
    ---|---|---|---|---
    RX| Power Input Indicator| AC Input| No AC Input| N/A
    DMX| DMX signal| N/A| No DMX signal| DMX connected
    ERR| Alert or Error message| Alert or Error| No| N/A
    SFT| SFT mode indicator| SFT mode ready| SFT OFF| SFT not ready yet

  2. Button functions
    MENU: Switch interface to setup parameter;
    +: Parameter Up
    -: Parameter Down
    ENTER: Confirm and save parameters (screen will flash once when parameters saved)
    Note: screen display will switch to main interface if there is no operation in 10s.

  3. ARM indicator light

Operators can enable/disable the arm indicator light by set the “ARM STATE” in Advanced menu. If “ARM STATE” is ON, there will be three status:
ON: no DMX signal
OFF: DMX signal input
BLINK: DMX armed or Ext Ignite in advanced menu is ON

  1. Power and Safety Mode Indicator Light
    Power Indicator Light
    Light ON: Power ON
    Light OFF: Power OFF
    Safety Mode Indicator Light
    Light ON: User Mode
    Light OFF: Test Mode

  2. Welcome interface

First Line: Product model and software version
Second Line: Equipment series number

  1. **Main interface

First Line:
**

1. DMX address (In 2CH-P mode, it will be displayed alternately with the safety channel address)
2. Flame monitoring icon. Icon occurs if firing successfully. (set “Flame Monitor” to ON in advanced menu, otherwise no such icon)
3. Battery Icon shows the battery status:  


If the battery is flash means it is charging.

Second Line:

  1. display SFT value under SFT mode, display “SFT:- -“ in standard mode.
  2. DMX channel mode (2CH-P, 6CH, 2CH-N), besides, it may also display alert or error message alternatively.
  1. Alert Message
    Alert Message| Why it appears| How to remove
    ---|---|---
    E0 Test Mode| Safety Switch at TEST MODE| Switch to USER MODE
    E0 Factory Mode| Factory mode| Switch to Normal mode
    E4 ExtIgnite ON| Ext Ignite ON| Set Ext Ignite to OFF
  2. Error Message
    Error Message| Why it appears| How to remove
    ---|---|---
    E2 Sens Break| SFT sensor breakout| Connect SFT sensor
    E3 VoltageErr| Battery voltage abnormal| Charge or replace new battery
    E5 MissFire Exceeded| Consecutive ignition failures exceed the set value of “Fl Moni Fail Num” in advanced interface| Restart the machine
    E6 Tip Err| Machine slant over 45° , it stops running| Tip setting set to OFF, or horizontal install machine.
    E7 SFT Exceeded| SFT value exceeds the set value| Need to check the SFT sensor
    E8 SFT Err| Not reached setting value after turning ON SFT function for 5min| Need to check the coil for SFT function
  3. Interface setup
    For 6CH mode and 2CH-N modeMenu| Range| Default| Explanation
    ---|---|---|---
    Set DMX Address| 1~512| 1| DMX address setup

For 2CH-P mode

Menu Range Default Explanation
Fire Address 1~512 1 Fire DMX address setup
Safety Address 1~512 2 Safety DMX address setup
  1. Advanced Interface
    Press and hold “MENU” for 3s enter advanced interface, press “MENU” to switch interface, press and hold “MENU” 3s can back to main interface. Items| Contents| Default| Description
    ---|---|---|---
    Drive Test| Igniter| | Ignite 3 times, 1.5s per time with 0.5s interval
    | Jet Valve 1| | Jet valve open 3 times, 0.5s per time with 0.5s
    Jet Valve 2| | interval
    ARM LED| | ARM indicator light ON 3 times, 0.5s per time with 0.5s interval
    Fire Vol| | Flame monitoring voltage
    ACDC Vol| | Power supply voltage
    | Batte Vol| | Battery voltage
    Ext Ignite| OFF / ON| OFF| Trigger through 9-60V pyro ignition signal
    ExtIgnite Time| 0.1s~9.9s| 0.2s| Ext ignite duration, this menu appears only when

Ext Ignite is ON.

语言 (Language)| English / Chinese| English| Language switch
Mode Select| Normal Mode /

Factory Mode

| Normal

Mode

| Factory mode is for test in factory only
Tip Setting| OFF / ON| ON| Turn ON/OFF tip over function
DMX Channel Mode| 2CH Pro Mode /6CH

Mode /2CH Normal Mode

| 2CH Pro Mode| DMX channel mode switch
Safety Level| 76-120/

102-153/

127-178/

153-204/

178-229

| 102-153| Available only under 2CH-P mode. Safety channel DMX value within the set threshold range, firing enabled; outside the range, firing disabled.
Default Paramete| ON/OFF| OFF| Reset default parameter settings
Flame Monitor| ON/OFF| OFF| Check the firing was success or not
Fl Moni Value| 0.01V-3.30V| 0.35V| Threshold value for a successful firing
Fl Moni
Fai Num| 0-10| 2| Consecutive ignition failures setting
Flamepower Mode| Standard Mode /SFT Mode| Standard Mode| Standard mode, super flame mode
SFT Value| 30-60| 43| Appropriate SFT value can eliminate the flame tails after firing, high SFT value may cause poor ignition.
ARM State| ON/OFF| | ARM indicator light ON/OFF setting

DMX CONTROL

uFlamer Gasboom with 3 different channel mode: 2CH-P, 2CH-N and 6CH.

2CH-P:

In this channel mode uFlamer Gasboom occupies 1 functional channel CH-F and 1 separate safety channel CH-S (this channel is independent from operational channel, can be shared with other machine).

Channel Function Value
CH-F Firing 0~110: Firing OFF 111~255: Firing ON
CH-S Device enable / disable 0~101 and 154~255: Depressurize mode, disable

device (Emergency STOP) 102~153: Pressurize mode, enable device

Above setting is take the default safety level (102-153) setting as an example, other safety level value setting please refer to advanced interface

2CH-N:

In this channel mode uFlamer Gasboom occupies 2 functional channels.

Channel Function Value
CH-1 Firing 0~110: Firing OFF 111~255: Firing ON
CH-2 Firing Enable / Disable 0~239: Firing Disable (Emergency STOP) 240~255:

Firing Enable

6CH:

In this channel mode uFlamer Gasboom occupies 6 functional channel. This channel mode is designed to control the uFlamer together with CIRCLE FLAMER on our Host Controller.

Channel Function Value
CH1
CH2
CH3 Firing ON/OFF 0~253: Firing OFF 254~255: Firing ON
CH4

Firing Duration setup

| 0 and 255: permanent fire (2s is limit duration time) 1~254: 10~2540ms duration time
(Manual firing duration = DMX Value * 10ms)
CH5| –| –
CH6| Firing Enable / Disable| 0~49 and 201~255: Firing Disable (Emergency STOP) 50~200: Firing Enable

Operation

Safety explanation

Safety Icon

Please read safety explanation carefully before operating uFlamer Gasboom.

| WARNING:

The firing box, ignition probes, flame detection cover and top cover are hot, do not touch.

|
---|---|---
| WARNING:

High voltage between ignition probes during operation, do not touch.

Device Label

E-Stop

The E-Stop interface is power cut-off interface, and the device can be powered on normally only after the interface is connected.

E-Stop terminator (standard configuration, SFMET1107).

Put the E-Stop terminal in the E-Stop IN interface.

E-Stopper (optional, FPEST001).

E-Stopper connects with single unit of uFlamer Gasboom as below.

E-Stopper connects with multi units of uFlamer Gasboom in series as below:

E-Stopper can connect 24 units of uFlamer Gasboom in series maximum.
For more information about E-Stopper please check the E-Stopper manual.

Safety Distance

The uFlamer Gasboom safety isolation zone (show as below) is a cylindrical three-dimensional space with safety radius around machine (a) and safety distance at firing direction (b). For safety distance at firing direction equals to maximum firing height+2m.

No person and flammable materials are allowed to stay inside the safety isolation zone when flamer was armed. Unauthorized persons and objects are strictly prohibited from entering.

The safety distance a & b related with nozzle size, environment temperature, firing duration etc. We get below effect height and safety distance for your reference based on our test with two 450g gas cartridges and set firing duration at 0.2s. If necessary, please expand the safety distance according to the actual situation.

Nozzle G16, G20 and G25

Nozzle Type| Temperature| -10 0 | 0 10 | 10 30 | 30 40
---|---|---|---|---|---
G16| Effect Height (m)| 1.5 2.5| 2.5 3.0| 3.0 3.5| 2.5 3.0
Safety Radius a (m)| 2| 2.5| 2.5| 2.5
Safety Distance b (m)| 4.5| 5.0| 5.5| 5.0
G20| Effect Height (m)| 2.0 3.0| 3.0 3.5| 3.5 4.0| 3.0 3.5
Safety Radius a (m)| 2.5| 2.5| 2.5| 2.5
Safety Distance b (m)| 5.0| 5.5| 6.0| 5.5
G25| Effect Height (m)| 2.5 3.5| 3.5 4.0| 4.0 4.5| 3.5 4.0
Safety Radius a (m)| 2.5| 2.5| 3.0| 2.5
Safety Distance b (m)| 5.5| 6.0| 6.5| 6.0

Nozzle GA

Nozzle GA can be used with gas cartridge, and it is only suitable for 10 °C~40 °C.

Nozzle Type| Temperature| 10 15 | 15 30 | 30 40
---|---|---|---|---
GA| Effect Height (m)| 4.5 7.0| 5.5 8.0| 4.5 7.0
Safety Distance a (m)| 4.0| 4.0| 4.0
Safety Distance b (m)| 9.0| 10.0| 9.0

Forbidden to use Nozzle GA with gas cartridge when temperature is lower than 10 °C.

For angled installation, the safety distance both around machine and firing direction should shift accordingly.

Battery for uFlamer Gasboom

uFlamer Gasboom can be powered through 4 pcs of 18650 cells. New Gasboom come only with battery compartment, customer need to get 18650 cells locally. The battery installations are as below:

  • a) Unscrew the screws of the battery box at the bottom panel as below.

  • b) Install the battery in correct direction, pay attention to the positive and negative pole.

  • c) Screw tight the battery box cover.

  • d) Active 18650 battery by connect the machine with AC power. When there is battery icon show on LCD screen means 18650 cells was activated successfully.

  • e) Charging: charging automatically when machine connected with AC power supply (no matter machine was powered on or not)
    To avoid the damage of battery, charge the battery at least once per month.
    18650 battery activation is necessary whenever install the battery
    SFT mode disabled under battery powered mode

Install gas cartridges for Gasboom
  • a) Before install gas cartridges please confirm safety switch stays at TEST MODE. When safety button is pressed down, it is USER MODE; when it pops up, it is TEST MODE.

  • b) Close the shut-off valves on cartridge holder. Rotate the knob clockwise to close the shut-off valve (when the black mark is totally hide inside then the shut-off valve is tightly closed).

  • c) Pull out the cartridge holder through the hole at the bottom of machine. The cartridge holder and machine are connected with quick coupler as below, pull out the quick coupler connection to disassemble the cartridge holder.

  • d) Screw the gas cartridge to cartridge holder tightly.

  • e) Install cartridge holder with gas cartridge back to the machine, open the shut-off valve by rotate the knob anti-clockwise. Install the side panel.

Install uFlamer Gasboom
  • a) Horizontal installation is preferred for uFlamer Gasboom. If use built in gas cartridges, Gasboom with maximum tilt angle of 45° or -45°, and it can be angled to two directions as show in below picture. But the flame height will be affect in angled installation.

  • b) If Gasboom gas supply via hose connection from gas bottle, Gasboom can be installed in any direction even upside down. But the flame height will be affect in angled installation.

  • c) For truss installations always connect with safety rope to ensure extra safety. If there is any other national or regional guidelines please follow it accordingly.

  • d) Double confirm the machine was firmly installed.
    For angled installation with angles >45°, please turn off the TIP sensor.

Connecting uFlamer Gasboom

Make sure the DMX or pyro controller is disarmed or powered off during cable connection.

If control by DMX controller, follow below steps:

  • a) Connect a DMX cable to the DMX IN socket of first unit of uFlamer Gasboom, another head of this DMX cable connect to DMX console (such as FXcommander). Make sure the DMX console is powered off.

  • b) Connect a DMX cable to the DMX OUT socket of previous uFlamer Gasboom, and the other end to the DMX IN of next machine. Connect all devices in series in this way.

  • c) Suggest to plug in a DMX terminator into the DMX OUT in last unit of machine to improve signal reliability. For distance >200m please use SHOWVEN DMX splitter 8 to amplify the signal.

  • d) Connect a power cable to the POWER IN socket of uFlamer Gasboom. Connect the other end of power cable to the power source. Make sure power supply in consistent with the rated voltage of the equipment, and the socket must well grounded.

  • e) Each unit of uFlamer Gasboom can be connected to power supply directly. If connect machine in sequence, please connect a power link cable to the POWER OUT of previous machine, connect the other end of the power link cable to POWER IN of the next machine. Do not connect exceed units to a single electrical circuit.

  • f) Connect machine with E-stop terminal or E-Stopper.

  • g) Power on all uFlamer Gasboom. Check the safety button, double confirm it stays at “TEST MODE”.

  • h) Assign DMX address for each unit of uFlamer Gasboom. If use SHOWVEN host controller or FXcommander to control the machine please allocate a unique DMX address for each unit of machine.

If control by 9-60V pyro signal, follow below steps:

  • a) Connect a power cable to the POWER IN socket of uFlamer Gasboom. Connect the other end of power cable to the power source. Make sure power supply in consistent with the rated voltage of the equipment, and the socket must well grounded.
  • b) Each unit of uFlamer Gasboom can be connected to power supply directly. If connect machine in sequence, please connect a power link cable to the POWER OUT of previous machine, connect the other end of the power link cable to POWER IN of the next machine. Do not connect exceed units to a single electrical circuit.
  • c) Connect the power control cables to the 9-60V pyro signal connector on uFlamer Gasboom.
  • d) Connect the other end of power control cables to the pyro controller (9-60V external trigger source), such as SHOWVEN PyroSlave X16.
  • e) Connect machine with E-stop terminal or E-Stopper.
  • f) Power on all uFlamer Gasboom
  • g) Set the Ext Ignite to ON status in advanced interface, set the firing duration.
Power ON the DMX console/Pyro controller and programming

Power on DMX console and program the uFlamer Gasboom effect on DMX console

Test the ignition function of uFlamer Gasboom

Test the ignition function of uFlamer, we can check whether the igniters of each unit of uFlamer is working fine. Due to the safety switch is stay at TEST MODE there will be only ignition while jet solenoid valve is not open, so no flames generated.

Firing
  • a) Double confirm the prescribed safety isolation zone is clear, no person, animal or other property within this region.

  • b) Switch the safety button of uFlamer Gasboom to USER MODE.

  • c) Firing, the operator should always have a clear view of the device, so that he/she can stop the show immediately when there is danger.

Power OFF and close the shut-off valve
  • a) Power OFF DMX console
  • b) Press E-Stopper to power OFF all machine
  • c) Close the shut-off valve for each machine
Empty the remaining fuels and package machine
  • a) Release the E-Stopper allow machine to be power on again, firing machine several times until no flame is being generated
  • b) Switch safety switch of uFlamer Gasboom to TEST MODE
  • c) Power OFF uFlamer Gasboom
  • d) Unplug power cable, DMX cable, E-Stopper connection cable etc.
  • e) Package the machine when it is cool down

Nozzles and Nozzle Replacement

Nozzles

There are four types of Nozzle for uFlamer Gasboom.G16, G20 (standard configuration), G25, GA. The related firing height and safety distance please check previous content of this manual.

Forbid to operate uFlamer Gasboom without nozzle, it will cause accidental flame.
 According to the site environment and condition, please choose appropriate type of nozzle.
Do NOT use parts or components which are not originally from SHOWVEN.
 When the device is placed or transported without packaging, please use adhesive tape to cover the nozzle to prevent foreign matter from entering.

Fuel Consumption

Below testing result is based on two 450g gas cartridges as show in above picture, and firing duration is 0.2s, environment temperature is 30℃.

Nozzle type G16 G20 G25 GA
0.2s flame ball quantity Approx. 350 Approx. 270 Approx. 200 Approx. 110
Nozzle Replacement

Use 19mm outer hexagon socket wrench (RMHDT120) to disassemble the nozzle, clean the nozzle and nozzle socket with air gun (air compressor), change a different nozzle and install it.

Do unplug the power cable when service flamer.

Igniter Position Adjustment

Whenever changed the nozzle or ignition is not good, please check igniter pole position according to below parameters. The right position for each pair of pole should have a gap from tip to tip of 3.5± 0.5mm and a gap between two igniter of 52± 1mm. Check the ignition success rate after adjustment by firing.

Maintenance

  1. To maintain the machine in good performance and running status, it is recommended to running the device at least once per month.

  2. Check the ignition probes both before and after each show, if there is any foreign objects on it please clean it up.

  3. Shut-off valve maintenance: make sure no impurities in the gas cartridge and cartridge holder connection part. If the machine not use for a long time, it is recommended to use tape to seal this part and store it.

  4. Maintenance of the nozzle: Nozzle needs to be cleaned from time to time, and it is recommended that once every six months (depending on the environment and frequency of use). In the process of using the equipment, if the flame shape is seriously deformed or the fuel injection line is significantly deformed or coarsened, the nozzle should be removed immediately for cleaning. If after clean, there are still problems please replace new nozzle.

  5. Maintenance of the O-ring: If it is found that the O-ring of the nozzle is damaged or ageing when cleaning the nozzle, the O-ring should be replaced in time (material and size of O-ring: fluorine rubber O-ring, the outermost diameter is 14 mm, and the line diameter is 2 mm).
    O ring 1: Inner diameter 13.2mm X wire diameter 1.8mm
    O ring 2: Inner diameter 5.15mm X wire diameter 1.8mm
    O ring 3: Inner diameter 8.0mm X wire diameter 2mm

  6. Flame detector maintenance: Recommended to clean the carbon buildup on flame detector at least once per month (depending on the use environment and frequency), if the detector is found to be insensitive, clean it immediately.

Optional Parts for uFlamer Gasboom

Part. No. Description pcs / unit
RMWAS070 G1 O ring 13.2*1.8 1
RMWAS065 G1 O ring 5.15*1.8
RMBOT036 Safety ring 1
RMMET045 Safety rope 1
RMEMD062 Wireless receiver ( for wireless control with

FXcommander)

| 1
SFSMA012| Nozzle G20| 1
SFSMA011| Nozzle G16| 1
SFSMA013| Nozzle G25| 1
SFSMA015| Nozzle GA| 1
RMMET467| Cassette gas cartridge Adapter| 2 or 4
SFMET1107| G1 E-Stop terminator| 1
FPEST001| E-Stopper| 1
RMHDT120| Nozzle disassemble tool 19mm| 1
SFMET1136| hose, 5m| 1
FPFLI042| 2 in 1 flight case| 1/2
SFCAB065| Waterproof DMX cable, 6m| 1
SFCAB204| Waterproof DMX cable, 10m| 1

Warranty Instructions

  • Sincere thanks for your choosing our products, you will receive quality service from us
  • The product warranty period is one year. If there are any quality problems within 7 days after shipping out from our factory, we can exchange a brand new same model machine for you
  • We will offer free of charge maintenance service for machines which with hardware malfunction (except for the instrument damage caused by human factors) in warranty period. Please don’t repair machine without factory permission

Below situations NOT included in warranty service:

  • Damage caused by use unqualified fuels;
  • Damage caused by improper transportation, usage, management, and maintenance, or damage caused by human factors;
  • Disassemble, modify or repair products without permission;
  • Damage caused by external reasons (lightning strike, power supply etc.)
  • Damage caused by improper installation or use;

For product damage not included in warranty range, we can provide paid service. Invoice is necessary when applying for maintenance service from SHOWVEN

Customer Support

Showven Technologies Co., Ltd.
Tel: +86-731-83833068
Web: www.showven.cn E-mail: info@showven.cn
Add: Liuyang Economic Development Zone, Changsha, 410300, Hunan Province,
P.R.China

References

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