Lenovo 21CY000FUK ThinkBook 16 G4 IAP 16 User Guide

Lenovo 21CY000FUK ThinkBook 16 G4 IAP 16

Before using this documentation and the product it supports, ensure that you read and understand the following:

• Generic Safety and Compliance Notices
• Safety and Warranty Guide
• Setup Guide

First Edition (March 2022)
© Copyright Lenovo 2022.
LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS- 35F-05925.

About this guide

• This guide applies to Lenovo product model(s) listed below. Illustrations in this guide may look slightly different from your product model.
  Model name| Machine type (MT)
  ---|---
  ThinkBook 14 G4+ IAP| 21CX
  ThinkBook 16 G4+ IAP| 21CY
  ThinkBook 14 G4+ ARA| 21D0
  ThinkBook 16 G4+ ARA| 21D1
• For further compliance information, refer to the Generic Safety and Compliance Notices at https://pcsupport.lenovo.com/docs/generic_notices.
• This guide may contain information about accessories, features, and software that are not available on all models.
• This guide contains instructions that are based on the Windows operating system. These instructions are not applicable if you install and use other operating systems.
• Microsoft® makes periodic feature changes to the Windows® operating system through Windows Update. As a result, the operating system related instructions may become outdated. Refer to Microsoft resources for the latest information.
• The content of the guide is subject to change without notice. To obtain the latest version, go to https://support.lenovo.com.

Chapter 1. Meet your computer

Front

computer for facilitating zero touch and other convenient features.

Note: These features may include automatic account sign-out and video pausing/resuming. If your computer is equipped with a ToF sensor, you can enable and set up these features in Lenovo Vantage or Lenovo Smart Engine.

3. Camera cover| Physically disable the camera function for privacy protection.
4. Camera| Capture still and moving images for taking photos, recording videos, and video conferencing.

Note: Selected models include an infrared camera. For such models, you can use Windows Hello to enroll your face for Windows sign-in and identity verification.

5. Camera light| If the light is on, the camera is in use.
6. Ambient light sensor *| Detect the surrounding light intensity and adjust the brightness of the built-in screen accordingly.

Note: To turn off the automatic brightness adjustment, type display settings in the Windows search box and then press Enter.

7. Screen| Display text, graphics, and videos.

• for selected models

Base

Figure 1. Base view—14-inch models

Figure 2. Base view—16-inch models

1. Wireless antennas| Send and receive radio waves for the built-in wireless LAN (local area network) and Bluetooth module.

Note: The antennas are not visible from the outside of the computer.

|
---|---|---
2. Power button/Fingerprint reader|

• Press the button to turn on the computer or put the computer into sleep mode.
• Enroll and read your fingerprint for user authentication.

|
| 3. Power/Fingerprint reader light| This light indicates the power status of the computer. It can also prompt you to touch the fingerprint reader for signing in or identity verification.

• Solid white: The computer is turned on.
• Solid green: The fingerprint reader is waiting to enroll or scan your fingerprint.
• Blinking white: The computer is in sleep mode.
• Blinking green: The fingerprint reader is initializing.
• Off: The computer is turned off or in hibernation mode.

| 4. Numeric keypad| To enable or disable the numeric keypad, press the Num Lock key.
| 5. Touchpad| Perform finger touch and all the functions of a traditional mouse. Note: The touchpad also supports multi-touch function. For Windows, you can set them up in Settings ➙ Bluetooth & devices ➙ Touchpad.
| 6. Keyboard| Enter characters and interact with programs.
Note: The keyboard also includes hotkeys and function keys for changing settings and performing tasks quickly.

Left

1. Charging light| Indicate whether the computer is connected to ac power.

• Solid white: Connected to ac power; battery capacity 91%–100%
• Solid amber: Connected to ac power; battery capacity 1%–90%
• Off: Not connected to ac power

---|---
2. Multi-function USB port| This port utilizes the USB Type-C connector and supports USB Power Delivery. It is designed as the primary power input connector. When not connected with the power adapter, it can also be used for connecting:

• USB data devices
• Display devices

3. USB 3.2 Gen 1 port (always-on)| This USB port utilizes the USB Standard-A connector. It supports SuperSpeed USB 5 Gbps and is backwards compatible with USB 2.0. The always-on connector can charge external devices when the computer is turned off, in sleep or hibernation mode. The always-on function can be turned on or off in the UEFI/BIOS setup utility.

Note: If Lenovo Vantage is pre-installed on your computer, you can also set always-on function within that software.

4. HDMI™ connector| Connect to a compatible digital audio device or video monitor, such as an HDTV.
5. Thunderbolt™ 4/Multi-function USB port| This port varies by model and is either a Thunderbolt 4 (5a) or multi- function USB (5b) port. It utilizes the USB Type-C connector and can be used for connecting:
6. Combo audio jack| Connect to headphones or headsets with a 3.5 mm (0.14 inch), 4-pole plug.

Note: This jack does not support standalone external microphones. If you use headsets, choose one with a single plug.

7. State light|

• Solid white: The computer is turned on; battery capacity 21%– 100%
• Blinking fast in white: The computer is turned on; battery capacity 1%–20%
• Blinking slowly in white: The computer is in sleep mode.
• Off: The computer is turned off.

Right

Figure 3. Right view—14-inch models

Figure 4. Right view—16-inch models

1. Hidden USB port| A USB 2.0 port is under the cover. It is designed to connect the receiver for wireless devices. For details, see “Plug a wireless receiver into the hidden USB port” on page 19.
---|---
2. microSD card slot| Insert a microSD card into the slot for data transfer or storage.
3. SD card slot| Insert an SD card or a Multi Media Card (MMC) into the slot for data transfer or storage.
4. USB 3.2 Gen 1 port| This USB port utilizes the USB Standard-A connector. It supports SuperSpeed USB 5 Gbps and is backwards compatible with USB 2.0.
5. Ethernet connector *| Connect to a local area network (LAN).
6. Kensington security slot| Lock your computer to a desk, table, or other fixtures through a compatible security cable lock.

Bottom

1. Novo button hole| Press the Novo button to open the Novo Button menu. From the menu, you can choose to open the UEFI/BIOS setup utility, the Boot menu, or the Windows startup options screen.
---|---
2. Ventilation slots (inlet)| Maintain the incoming airflow to dissipate internal heat.
Note: Do not block the ventilation slots. Otherwise, the computer might overheat.
3. Speakers| Produce sound.

Features and specifications

Dimensions|

• ThinkBook 14 G4+ IAP and ThinkBook 14 G4+ ARA
  • Width: 312 mm
  • Depth: 221 mm
  • Thickness: 15.9 mm or 16.5 mm
• ThinkBook 16 G4+ IAP and ThinkBook 16 G4+ ARA
  • Width: 355 mm
  • Depth: 251 mm
  • Thickness: 16.9 mm or 17.5 mm

---|---
ac power adapter|

• Input: 100 V ac–240 V ac, 50 Hz–60 Hz
• Maximum output: 20 V dc, 3.25 A/20 V dc, 5 A
• Maximum power: 65 W/100 W

Battery pack|

• 46.5 Wh (21CX)
• 57 Wh (21CY, 21D1)
• 62 Wh (21CX, 21D0)
• 71 Wh (21CY, 21D1)

Note: The battery capacity is the typical or average capacity as measured in a specific test environment. Capacities measured in other environments may differ but are no lower than the rated capacity (see product label).

Microprocessor| To view the microprocessor information of your computer, type system information in the Windows search box and then press Enter.
Memory|

• Type: LPDDR5
• Number of physical slots: 0

Storage device|

• Type: solid-state drive
• Form factor: M.2 (2242 or 2280)
• Bus: PCI Express

Screen|

• Think Book 14 G4+ IAP and Think Book 14 G4+ ARA
  • Size: 14 inches
  • Display resolution:
  • 1920 × 1200 pixels,
  • 2240 × 1400 pixels, or
  • 2880 × 1800 pixels
• Think Book 16 G4+ IAP and Think Book 16 G4+ ARA
  • Size: 16 inches
  • Display resolution:
  • 1920 × 1200 pixels, or
  • 2560 × 1600 pixels

Keyboard|

• Function keys
• Hotkeys
• Numeric keypad *
• Keyboard backlight

Connectors and slots|

• Combo audio jack
• Ethernet connector
• USB Standard-A connector × 2
  • Supports SuperSpeed USB 5 Gbps and backwards compatible with USB 2.0.
  • Power output up to 5 V and 0.9 A
  • Power output up to 5 V and 2 A (the always-on USB port)
• USB Type-C connector
  • Power input up to 20 V and 5 A
  • Power output up to 5 V and 3 A
  • Supports SuperSpeed USB 10 Gbps; backwards compatible with SuperSpeed USB 5 Gbps and USB 2.0.
  • DisplayPort 1.4 compliant in DisplayPort Alt Mode
• USB Type-C connector (Thunderbolt 4 enabled) *
  • Power input up to 100 W
  • Power output up to 5 V and 3 A
  • Supports SuperSpeed USB 10 Gbps; backwards compatible with SuperSpeed USB 5 Gbps and USB 2.0.
  • DisplayPort 1.4 compliant in DisplayPort Alt Mode
  • Up to 40 Gbps bi-directional data transfer rate in Thunderbolt mode.
• HDMI 2.0b connector
• microSD card slot *
• SD card slot *

Note: Data rates and performance ratings are dependent on connected devices and cables if they are used. USB Type-C connectors that are DisplayPort 1.4 compliant through DisplayPort alternate mode provide maximum output resolution of 5120 x 3200, at 60 Hz frame rate and color depth of 24 bpp (bits per pixel). For connections using a converter or an adapter, the actual output resolution may be lower.

Security|

• Fingerprint reader
• Nano security-lock slot
• UEFI/BIOS passwords
  • Administrator password
  • User password
  • Master hard disk password
  • User hard disk password

Network|

• Ethernet (10/100/1000 Mbps) network adapter *

• Bluetooth and Wi-Fi combo adapter

• for selected models

Statement on USB transfer rate
Depending on many factors such as the processing capability of the host and peripheral devices, file attributes, and other factors related to system configuration and operating environments, the actual transfer rate using the various USB connectors on this device will vary and will be slower than the data rate listed below for each corresponding device.

Operating environment

Maximum altitude (without pressurization) 3048 m (10 000 ft)

Temperature

• At altitudes up to 2438 m (8000 ft)
  • Operating: 5°C to 35°C (41°F to 95°F)
  • Storage: 5°C to 43°C (41°F to 109°F)
• At altitudes above 2438 m (8000 ft)
  • Maximum temperature when operating under the unpressurized condition: 31.3°C (88°F)

Note: When you charge the battery, its temperature must be no lower than 10°C (50°F).

Relative humidity

• Operating: 8% to 95% at wet-bulb temperature 23°C (73°F)
• Storage: 5% to 95% at wet-bulb temperature 27°C (81°F)

Laser safety for the ToF sensor

This device is classified as a Class 1 laser product per EN/IEC 60825-1:2014. This device complies with FDA performance standards for laser products except for conformance with IEC 60825-1 Ed. 3, as described in Laser Notice No. 56, dated May 8, 2019.

CAUTION:
This device contains a laser that could be damaged during repair or disassembly, which could result in hazardous exposure to infrared laser emissions. There are no user serviceable parts with the device. Do not attempt to disassemble or service the device.

Chapter 2. Get started with your computer

Work with Windows
The following table contains Windows frequently used settings. You can learn the basics and start working with Windows right away.

To configure settings, type the corresponding keywords in the Windows search box and select the best match. Follow the on-screen instructions to customize settings.

Table 1. Basic settings

connect your computer to a Wi-Fi® network. Click the network icon in the Windows notification area, and then select a network for connection.
Note: The wireless LAN module on your computer may support different standards. For some countries or regions, use of 802.11ax may be disabled according to local regulations.| Wi-Fi
Connect to wired networks| For models with an Ethernet (RJ-45) connector, you can use an Ethernet cable to connect your computer to a wired network.| —
Airplane mode| Airplane mode is a convenient setting to turn all wireless communications of your computer on and off. You may need to turn it on when boarding an airplane.| Airplane mode
Night light mode| Night light is a switch in Windows that you can turn on and off. When it is turned on, your screen shows warmer colors and the amount of emitted blue light is reduced. Enabling night light reduces the chances of developing eye fatigue or eye strain.| Night light
Adjust color temperature| If night light mode is turned on, you can adjust the color temperature of the screen.
Note: Selected Lenovo computers are low blue light certified. These computers are tested with night light turned on and color temperature set to the default value of 48.| Night light
Windows Updates| Microsoft periodically releases feature and security updates to the Windows operating system. Updates that are applicable to your Windows version are downloaded automatically when your computer is connected to the Internet. When updates are downloaded, you are prompted to restart the computer to install these updates. You can also manually check if there are available updates for the installed version of Windows.
Attention: Only use Windows Update to download and install updates. Updates downloaded from other sources may include security risks.| Windows Updates

Table 2. Optional settings

options
Enroll your fingerprint| For models with a fingerprint reader, you can enroll your fingerprint for Windows sign-in.| Sign-in options

Windows help information
If the on-screen instructions cannot solve your problem, refer to the following to get the online Windows help information.

• Type Get Help or Tips in the Windows search box and then press Enter. When the app opens, type the problem description and select the matched result.
• Visit Microsoft support Web site: https://support.microsoft.com. Enter what you are looking for in the search box and get search results.

Lenovo Vantage and Lenovo PC Manager
They are both apps developed by Lenovo. Using either of them, you can:

• View product information and system status
• Manage and change device settings
• Check for and perform system update
  Note: This feature is only available on Lenovo Vantage. In Lenovo PC Manager, you can check for and perform driver update.

Depending on the country or region in which your computer is purchased, one of the apps may be pre- installed on your computer. To open it, type its name in the Windows Search box and select the matched result. If neither of the apps is pre-installed, you may install one on your own. Lenovo Vantage is available for download free of charge from the Microsoft Store.

Note: App features are subject to change with updates and specific features may not be available on all Lenovo products.

The Novo Button menu
The Novo Button menu can be displayed before the operating system starts. From the menu, you can choose to

• Open the BIOS/UEFI setup utility
• Open the boot device selection menu
• Open the Windows startup options screen
  Note: From the Windows startup options screen, you can then choose to
  Start your computer using a recovery drive
  Reset your computer
  Open advanced options screen

Open the Novo Button menu
For Lenovo computers with a Novo button, you can press the button to open the Novo Button menu.

Step 1. Turn off the computer.
Step 2. Open the LCD screen and press the Novo button.

Note: Alternatively, turn off the computer. Press Fn and the power button to open the Novo Button menu.

Interact with your computer

Keyboard hotkeys
Some keys on the keyboard are printed with icons. These keys are called hotkeys and can be pressed alone or in combination with the Fn key to open certain apps or change certain settings quickly. The functions of the hotkeys are symbolized by the icons printed on them.

Note: For some models, you may need to connect to the Internet and complete system update for this function to take effect.
| Open the Windows snipping tool.
 | Play or pause playback of media.
 | Stop playback of media.
 | Go the next media file in the playlist or folder.
 | Go to the previous media file in the playlist or folder.
| Turn on/off or adjust the brightness of the keyboard backlight.
Note: This hotkey must be used with the Fn key.

• for 16-inch models only

Hotkey mode
Some hotkeys share keys with function keys (F1 to F12). The hotkey mode is a UEFI/BIOS setting that changes how hotkeys (or function keys) are used.

Hotkey mode setting| How to use hotkeys| How to use function keys
---|---|---
Disabled| Hold down the Fn key and press one of the hotkeys.| Press the function keys directly.
Enabled| Press the hotkeys directly.| Hold down the Fn key and press one of the function keys.

Note: Hotkeys that do not share keys with function keys are not affected by the hotkey mode setting. They should always be used with the Fn key.

The FnLock switch
The FnLock is a switch that reverses the default and hidden function of a hotkey. The following table provides an example of how the FnLock switch changes the default function of the F1 key.

Note: The F1 function is application-dependent. It may have no function if the active application does not have a definition for the key.
The FnLock switch shares the ESC key (in the upper left corner of the keyboard). To turn it on or off, press Fn + ESC.

Numeric keypad
Some Lenovo computers includes a dedicated numeric keypad on the far right of the keyboard. The keypad is used for entering numbers and operators quickly.
Press the NumLock key to enable or disable the numeric keypad.

Chapter 3. Explore your computer

Use Glance by Mirametrix
Glance by Mirametrix provides multiple functions, such as snap window, smart pointer, smart display and privacy alert.

Open Glance by Mirametrix
You need to open Glance by Mirametrix to use the snap window and smart pointer feature.
Step 1. Enter the software name in Windows Search box.
Step 2. Select the matched result.

The software icon appears in the Windows notification area to indicate that the software is open.

Note: When the software is open, it takes up computer memory and may affect computer performance in rare cases where available memory is limited. If you don’t need to use the Glance features, close the software by right- clicking its icon and selecting Exit. On the settings page of the software, you can change the Launch on Startup setting to enable or disable the software to start with Windows.

Disable or enable glance detection
You can temporarily disable glance detection if you are not using the related features.
Step 1. Open the console by clicking the Glance by Mirametrix icon in Windows notification area.
Step 2. Move the pointer over the calibration window.
Step 3. Click the window when the snooze icon appears.

To save battery power, you can turn on Snooze when unplugged or Snooze when no external monitors on the software settings page.

Calibrate your head position
You can use the calibration window of Glance by Mirametrix to adjust your head position so that the ToF sensor can better detect your head movement.

Step 1. Open the console by clicking the Glance by Mirametrix icon in the Windows notification area. The calibration window is displayed on top of the console. Your head is represented by a shaded circle.
Step 2. Move your head or adjust the angle of the screen so that the shaded circle is positioned within the outer ring.The background color of the calibration window changes during calibration. The green color indicates that your head position is good and the sensor can detect your movement easily.

Note: If the background color is red, the sensor cannot detect your head movement.

Use smart pointer
When smart pointer is enabled, you can move the pointer between screens by simply moving your head.

Step 1. Connect an external display and set project mode to Extend.
Note: Smart pointer does not work in duplicate mode.
Step 2. Turn on Smart Pointer on the console of Glance by Mirametrix.
Step 3. Move your head sideways to move the pointer between displays.

Use snap window
When snap window is enabled, you can move application windows between screens.
Step 1. Connect an external display and set project mode to Extend.
Note: Snap window does not work in duplicate mode.
Step 2. Turn on Snap Window on the console of Glance by Mirametrix.
Step 3. Display the application window and make sure it is not maximized or minimized.
Note: Maximized or minimized windows cannot be moved.
Step 4. Holding down the title of the window, move your head sideways to move the application window.

Manage power
Use the information in this section to achieve the best balance between performance and power efficiency.

Check the battery status
The battery status icon or is in the Windows notification area. You can check the battery status, view the current power plan, and access battery settings quickly.
Click the battery status icon to display the percentage of battery power remaining and change the power mode. A warning message is displayed when the battery is low.

Charge the battery
When the remaining battery power is low, charge your battery by connecting your computer to ac power.

The battery is fully charged in about two to four hours. The actual charging time depends on the battery capacity, the physical environment, and whether you are using the computer.
Battery charging is also affected by its temperature. The recommended temperature range for charging the battery is between 10°C (50°F) and 35°C (95°F).

Note: You can check the battery temperature in Lenovo Vantage or Lenovo PC Manager.
To maximize the life of the battery, once the battery is fully charged, it must discharge to 94% or lower before it will be allowed to recharge again.

Plug a wireless receiver into the hidden USB port
On the right side, a USB Standard-A connector is placed into the edge and is hidden under a plastic cover.

This connector is designed to connect the nano receiver for wireless devices, which need to be constantly connected. The illustrations below show how you can open the cover, plug into the receiver, and re-install the cover.

Note: This USB port does not support SuperSpeed USB data transfer. For SuperSpeed data transfer, use the other USB Standard-A connectors.

Set power button behavior
By default, pressing the power button puts the computer to sleep mode. However, you can change the power button behavior in Windows Control Panel.

Step 1. Type Control Panel in the Windows search box and then press Enter. Open the control panel and
view by large or small icons.
Step 2. Select the power options and then click choose what the power button does.

A power plan
A power plan is a collection of power-saving settings made available by an operating system. With a power plan, you can set idle time-outs for different hardware components to enter a low-power state. The default power plan and some of its idle time-out settings are listed below for computer models pre- installed with Windows.

The listed settings are active when the computer is connected to an electrical outlet. If your computer include a built-in battery pack, a different collection of time-out settings is set to take effect when the computer is operating on battery power.

• Default power plan: Balanced
• Turn off the display: after 10 minutes
• Put the computer to sleep: after 10 minutes
  Note: To wake the computer from the sleep state, press the power button or any key on the keyboard.

Change or customize a power plan
This operation is applicable to computers with pre-installed Windows.
Step 1. Type power plan in the Windows search box and then press Enter.
Step 2. Customize a power plan of your preference.

Set performance mode
Your computer can work in different performance modes. The performance and power consumption of the computer vary in different performance modes. Press Fn + Q to cycle through different performance modes.

Change settings in UEFI/BIOS setup utility
This section introduces what is UEFI/BIOS and the operations you can perform in its setup utility.

What is UEFI/BIOS setup utility
UEFI/BIOS is the first program that runs when a computer starts. UEFI/BIOS initializes hardware components and loads the operating system and other programs. Your computer may include a setup program (setup utility) with which you can change certain UEFI/BIOS settings.

Open the UEFI/BIOS setup utility
Step 1. Turn on or restart the computer.
Step 2. When the Lenovo logo appears on the screen, press F1 repeatedly.

Select boot devices
Normally, the computer starts to a boot manager loaded from the secondary storage device of the computer. Occasionally, you may need to start the computer to a program or boot manager loaded from another device or a network location. After the system firmware initializes all devices, you can press an interruption key to display the boot menu and select a desired boot device.

Step 1. Turn on or restart the computer.
Step 2. Press F12.
Step 3. From the boot device menu, select a boot device to start the computer.

You can make a permanent change on boot devices in the UEFI/BIOS setup utility. Select the Boot menu; in the EFI section, select the desired boot device and move it to the top of the device list. Save changes and exit the setup utility for the change to take effect.

Change hotkey mode

Step 1. Open the UEFI/BIOS setup utility.
Step 2. Select Configuration ➙ Hotkey Mode and press Enter.
Step 3. Change the setting to Disabled or Enabled.
Step 4. Select Exit ➙ Exit Saving Changes

Enable or disable always-on
For some Lenovo computers with always-on connectors, the always-on function can be enabled or disabled in the UEFI/BIOS setup utility.

Step 1. Open the UEFI/BIOS setup utility.
Step 2. Select Configuration ➙ Always On USB and press Enter.
Step 3. Change the setting to Disabled or Enabled.
Step 4. Select Exit ➙ Exit Saving Changes.

Enable or disable Flip to Boot
When Flip to Boot is enabled, you can turn on the computer by flipping open the screen.

Step 1. Open the UEFI/BIOS setup utility.
Step 2. Select Configuration.
Step 3. Change the setting for Flip to Boot.
Note: You may also set Flip to Boot in Lenovo Vantage or Lenovo PC Manager.

Set passwords in UEFI/BIOS setup utility
This section introduces the types of passwords that you can set in the UEFI (Unified Extensible Firmware Interface) or BIOS (Basic Input/Output System) setup utility.

Password types
You can set various types of passwords in the UEFI/BIOS setup utility.

password to start the setup utility.
Master hard disk password| No| You must enter it to start the operating system.
User hard disk password| The master hard disk password must be set.| You can use the user hard disk password to start the operating system.

Notes:

• All passwords set in the setup utility consist of alphanumeric characters only.
• If you start the setup utility using the user password, you can only change a few settings.

Set administrator password
You set the administrator password to prevent unauthorized access to the UEFI/BIOS setup utility.

Attention: If you forget the administrator password, a Lenovo authorized service personnel cannot reset your password. You must take your computer to a Lenovo authorized service personnel to have the system board replaced. Proof of purchase is required and a fee will be charged for parts and service.

Step 1. Open the UEFI/BIOS setup utility.
Step 2. Select Security ➙ Set Administrator Password and press Enter.
Step 3. Enter a password string that contains only letters and numbers and then press Enter
Step 4. Enter the password again and press Enter.
Step 5. Select Exit ➙ Exit Saving Changes.

Next time you start the computer, you must enter the administrator password to open the setup utility. If Power on Password is enabled, you must enter the administrator password or the user password to start the computer.

Change or remove administrator password
Only the administrator can change or remove the administrator password.

Step 1. Open the UEFI/BIOS setup utility using the administrator password.
Step 2. Select Security ➙ Set Administrator Password and press Enter.
Step 3. Enter the current password.
Step 4. In the Enter New Password text box, enter the new password.
Step 5. In the Confirm New Password text box, enter the new password again.
Note: If you want to remove the password, press Enter in both text boxes without entering any character.
Step 6. Select Exit ➙ Exit Saving Changes.
If you remove the administrator password, the user password is also removed.

Set user password
You must set the administrator password before you can set the user password.
The administrator of the setup utility might need to set a user password for use by others.

Step 1. Open the UEFI/BIOS setup utility using the administrator password.
Step 2. Select Security ➙ Set User Password and press Enter.
Step 3. Enter a password string that contains only letters and numbers and then press Enter. The user password must be different from the administrator password.
Step 4. Enter the password again and press Enter.
Step 5. Select Exit ➙ Exit Saving Changes.

Enable power-on password
If the administrator password has been set, you can enable power-on password to enforce greater security.
Step 1. Open the UEFI/BIOS setup utility.
Step 2. Select Security ➙ Power on Password and press Enter.
Note: The administrator password must be set in advance.
Step 3. Change the setting to Enabled.
Step 4. Select Exit ➙ Exit Saving Changes.

If power-on password is enabled, a prompt appears on the screen every time you turn on the computer. You must enter the administrator or user password to start the computer

Set hard disk password
You can set a hard disk password in the setup utility to prevent unauthorized access to your data.

Attention: Be extremely careful when setting a hard disk password. If you forget the hard disk password, a Lenovo authorized service personnel cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized service personnel to have the hard disk drive replaced. Proof of purchase is required and a fee will be charged for parts and service.

Step 1. Open the UEFI/BIOS setup utility.
Step 2. Select Security ➙ Set Hard Disk Password and press Enter.
Note: If you start the setup utility using the user password, you cannot set hard disk password.
Step 3. Follow on-screen instructions to set both master and user passwords.
Note: The master and user hard disk passwords must be set at the same time.
Step 4. Select Exit ➙ Exit Saving Changes.
If the hard disk password is set, you must provide the correct password to start the operating system.

Change or remove hard disk password

Step 1. Open the UEFI/BIOS setup utility.
Step 2. Select Security.
Step 3. Change or remove the hard disk password.
To change or remove master password, select Change Master Password and press Enter.
Note: If you remove the master hard disk password, the user hard disk password is also removed.
To change user password, select Change User Password and press Enter.
Note: The user hard disk password cannot be removed separately.
Step 4. Select Exit ➙ Exit Saving Changes.

Chapter 4.Help and support

Frequently asked questions

How do I partition my storage drive?| Refer to https://support.lenovo.com/solutions/ht503851
---|---
What should I do if my computer stops responding.| Press and hold the power button until the computer turns off. Then restart the computer.
What should I do if I spill liquid on the computer?|

1. Carefully unplug the ac power adapter and turn off the computer immediately. The more quickly you stop the current from passing through the computer the more likely you will reduce damage from short circuits.
   Attention: Although you might lose some data or work by turning off the computer immediately, leaving the computer on might make your computer unusable.

2. Wait until you are certain that all the liquid is dry before turning on your computer.

**CAUTION:
** Do not try to drain out the liquid by turning over the computer. If your computer has keyboard drainage holes on the bottom, the liquid will be drained out through the holes.

Where can I get the latest device drivers and UEFI/BIOS?|

• Lenovo Vantage or Lenovo PC Manager
• Lenovo Support Web site at https://support.lenovo.com

Self-help resources
Use the following self-help resources to learn more about the computer and troubleshoot problems.

• https://www.lenovo.com/tips
• https://forums.lenovo.com

Accessibility information| https://www.lenovo.com/accessibility
Reset or restore Windows|

• Use Lenovo recovery options.

1.   Go to https://support.lenovo.com/ How To Create Lenovo Recovery.
2. Follow the on-screen instructions.

• Use Windows recovery options.
  1. Go to https://pcsupport.lenovo.com.
  2. Detect your computer or manually select your computer model.
  3. Click Diagnostics ➙ Operating System Diagnostics and then follow the on-screen instructions.

Use Lenovo Vantage or Lenovo PC Manager to:

• Download and install the latest drivers and firmware.
• Configure hardware settings
• Diagnose computer hardware problems.
• Check the computer warranty status.

| Use Windows Search.
Product documentation:

• Generic Safety and Compliance Notices
• Safety and Warranty Guide
• Setup Guide
• This User Guide
• Regulatory Notice

| ****

1. Go to https://support.lenovo.com.
2. Detect your computer or select computer model manually.
3. Select Documentation and filter out the documentation you want.

Lenovo Support Web site with the latest support information of the following:

• Drivers and software
• Diagnostic solutions
• Product and service warranty
• Product and parts details
• Knowledge base and frequently asked questions

| Visit https://support.lenovo.com
Windows help information|

• Use Get Help or Tips.
• Use Windows Search or the Cortana® personal assistant.
• Microsoft support Web site: https:// support.microsoft.com

What is a CRU?
Customer replaceable units (CRUs) are parts that can be upgraded or replaced by the customer. A Lenovo computer may contain the following types of CRUs:

Self-service CRU
Parts that can be installed or replaced easily by customer themselves or by trained service technicians at an additional cost.

Optional-service CRU
Parts that can be installed or replaced by customers with a greater skill level. Trained service technicians can also provide service to install or replace the parts under the type of warranty designated for the customer’s machine.

If you intend to install a CRU, Lenovo will ship the CRU to you. You might be required to return the defective part that is replaced by the CRU. When return is required:

1. Return instructions, a prepaid shipping label, and a container will be included with the replacement CRU; and
2. You might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty (30) days of your receipt of the replacement CRU.

For full details, see the Lenovo Limited Warranty at https://www.lenovo.com/warranty/llw_ 02.

CRUs for your product model
The table below lists the CRUs and CRU types that are defined for your product model.

• for selected models

Notes:

• CRU replacement instruction is provided in one or more of the following publications and are available from Lenovo at any time upon your request.
  the product User Guide
  the printed publications that came with the product

• Replacement of any parts not listed above, including the built-in rechargeable battery, must be done by a Lenovo-authorized repair facility or technician. Go to https://support.lenovo.com/partnerlocation for more information.

Call Lenovo
If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center.

Before you contact Lenovo
Record product information and problem details before you contact Lenovo.

• Product name
• Machine type and serial number

|

• What is the problem? Is it continuous or intermittent?
• Any error message or error code?
• What operating system are you using? Which version?
• Which software applications were running at the time of the problem?
• Can the problem be reproduced? If so, how?

Note: The product name and serial number can usually be found on the bottom of the computer, either printed on a label or etched on the cover.

Lenovo Customer Support Center
During the warranty period, you can call Lenovo Customer Support Center for help.

Telephone numbers
For a list of the Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist.

Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.

Services available during the warranty period

• Problem determination – Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.
• Lenovo hardware repair – If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
• Engineering change management – Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) that apply to your hardware available.

Services not covered

• Replacement or use of parts not manufactured for or by Lenovo or non warranted parts
• Identification of software problem sources
• Configuration of UEFI/BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of programs

For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product, see “Warranty information” in the Safety and Warranty Guide that comes with your computer.

Purchase additional services
During and after the warranty period, you can purchase additional services from Lenovo at https://pcsupport.lenovo.com/warrantyupgrade.
Service availability and service name might vary by country or region.

Appendix A. Notices and trademarks

Notices
Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user’s responsibility to evaluate and verify the operation of any other product, program, or service.

Lenovo may have patents or pending patent programs covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:
Lenovo (United States), Inc.
8001 Development Drive
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing

LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.
Changes are made periodically to the information herein; these changes will be incorporated in new editions of the publication. To provide better service, Lenovo reserves the right to improve and/or modify the products and software programs described in the manuals included with your computer, and the content of the manual, at any time without additional notice.

The software interface and function and hardware configuration described in the manuals included with your computer might not match exactly the actual configuration of the computer that you purchase. For the configuration of the product, refer to the related contract (if any) or product packing list, or consult the distributor for the product sales. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary.

Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.

Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development- level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.

This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice.

For the latest information or any questions or comments, contact or visit the Lenovo Website: https://support.lenovo.com

Trademarks
Lenovo and Lenovo logo are trademarks of Lenovo. Thunderbolt is a trademark of Intel Corporation or its subsidiaries. Microsoft, Windows, Windows Hello, and Cortana are trademarks of the Microsoft group of companies. DisplayPort is a trademark of the Video Electronics Standards Association. The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries. Wi-Fi is a registered trademark of Wi-Fi Alliance. USB Type-C is a trademark of USB Implementers Forum. All other trademarks are the property of their respective owners.

References

• SupportPhoneList - Lenovo Support US
• Lenovo Warranty Check/Lookup | Check Warranty Status | Lenovo Support US
• Lenovo Support | Drivers, Troubleshooting, Warranty, Repair | Lenovo Support US
• Microsoft Support
• English Community-Lenovo Community
• Official Lenovo Laptop, Accessories & PC Support - Lenovo Support US
• Lenovo Support | Drivers, Troubleshooting, Warranty, Repair | Lenovo Support US
• Lenovo Support | Drivers, Troubleshooting, Warranty, Repair | Lenovo Support US
• Find Lenovo Service Center | Authorized Service Providers- Lenovo Support US
• How to partition your hard disk drive in Windows 10 - Lenovo Support US
• Microsoft Support
• Accessibility Features Content | Lenovo US
• Popular Topics: Tips for PC's - Lenovo Support US
• lenovo.com/warranty/llw_

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