Cinderella Comfort Incineration Toilet Instruction Manual

Comfort Incineration Toilet
Instruction Manual

CINDERELLA COMFORT
Product manual
Document number: D000762
Revision number: 01
Cinderella Comfort Product Manual | 01.01.2022

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GENERAL SECTION

1.1 INTRODUCTION
It is essential to ensure proper ventilation in accordance with the guidelines in this manual to guarantee the functionality of your new Cinderella toilet. Improper installation may cause malfunction, wear or odours and will void the warranty. When installing the appliance, the technical and administrative regulations in which the country it is installed must be adhered to.
1.2 APPLICATION ACCORDING TO REGULATIONS
This appliance is designed to incinerate bodily waste products and small sanitary products such as tampons and non-alcoholic baby or face wipes.
1.3 OPERATING INSTRUCTIONS GUIDE
Please read this instruction manual carefully before installation and first use. Store these instructions in a safe place so you can refer to them when required. If you pass on the product to someone else, hand over this instruction manual along with it. These instructions provide you with the necessary guidance for proper installation, handling and maintenance of the product. It is important that both the installer and the user familiarize themselves with the instructions given in this manual. The manual also contains information on professional maintenance and any necessary information for service and repairs.
1.4 LIMITATION OF LIABILITY
The manufacturer accepts no liability for damage in the following cases:

• Faulty installation
• Damage to the product resulting from incorrect connection voltage
• Alterations to the product without express permission from the manufacturer
• Use for purposes other than those described in the operating manual
• Non-observation of the operating and maintenance instructions
• Application not in accordance with the regulations or provisions
• Use of non-original bowl liners and spare parts

1.5 LISTINGS AND CERTIFICATIONS
The Cinderella Comfort has been extensively tested by NEMKO in accordance with the European standard for electrical safety and electromagnetic compatibility.
1.6 ENVIRONMENTAL REQUIREMENTS

• Ambient temperature range: -20–40°C
• Operating altitude: Tested to 2,500 m

CAUTION!
When the Cinderella toilet is installed, minimum clearance to combustible construction must be: 50mm from the sides, 50mm from rear
1.7 GENERAL SAFETY INSTRUCTIONS
DANGER!
Safety instruction: Failure to observe this instruction could cause fatal or serious injury.
WARNING!
Safety instruction: Failure to observe this instruction could lead to injury.
CAUTION!
Failure to observe this instruction could cause material damage and impair the function of the product.
NOTE!
Supplementary information for operating the product.
DANGER!

• Do not spray aerosols in the vicinity of this appliance while it is in operation.
• Do not use or store flammable materials in or near this appliance.
• Do not place articles on or against this appliance.
• Do not modify this appliance.

DANGER!

• Do not operate the incinerating toilet if it is visibly damaged.
• If the power cable for this toilet is damaged, it must be replaced by the manufacturer, customer service or a similarly qualified person in order to prevent safety hazards.
• This toilet may only be repaired by qualified personnel. Inadequate repairs may cause serious hazards.
• Only operate the toilet with the voltage shown on the type plate on the back of the toilet.

WARNING!

• The danger of crashing! Do not place your hand on the hinge or underneath the toilet seat while open, as there is no soft-close function on the lid and seat.
• Do not empty the ash container when hot.
• Before activating, ensure that the power supply line and plug are dry.

CAUTION!

• During transport, only hold the toilet by the toilet shell. Never hold the toilet by the power cord, front cover, lid or seat or exhaust outlet.
• The danger of overheating! Always ensure sufficient ventilation so that the heat and emissions generated during incineration can dissipate from the flue pipe. Ensure proper airflow for the system. Always ensure sufficient ventilation in the toilet. Make sure that the toilet is sufficiently far away from walls or other objects so that air can circulate.

1.8 APPLIANCE RATING PLATE
The appliance rating plate can be found on the back plate of the incineration toilet. From this plate, you can read the model identification, serial number, toilet ratings, and support detail. You will need these details whenever you contact the customer service center or when ordering spare parts.

MANUFACTURER
CINDERELLA ECO GROUP AS
Sjøvikvegen 67, 6475 Midsund, NORWAY
For sales and support call +47 77711500 or visit our web www.cinderellaeco.com
CINDERELLA COMFORT
MODEL: COMFORT EU SERIAL:| Appliance Specifications
VOLTAGE…………………………………. 230-240 V AC 50-60Hz
CURRENT ………………………………… 9 A
HEATING ELEMENT: …………………. 2000W
EL MOTOR: ……………………………… 12 V DC
BATTERY: ………………………………… 12 V DC 2,6 Ah
FAN BLOWER …………………………… 12 V DC
CAPACITY ………………………………… 4 Uses Pr. Hour
DESIGNED FOR ………………………… HOME / CABINS
YEAR OF MANUFACTURING ……… 2022|
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1.9 CINDERELLA ONLINE

REGISTER WITH “MY CINDERELLA”
When you register your toilet in “My Cinderella”, you will receive relevant information about our products and available support systems, as well as special offers specifically tailored to your toilet model. In the event of theft, registered toilets will be in our manufacturer database.
Online Troubleshooter
A complete guideline to your toilet, providing useful advice and user improvements, enabling you to solve the most common issues on your own, without having to call for assistance.
Easy access to information
You can download product documentation from our online documentation center, where you will find product manuals, service manuals, and a Disassembly of Waste Electrical and Electronic Equipment (WEEE) manual.
Service and spare parts
Select the country of origin and receive a list of local dealers where you can obtain service and spare parts.

INSTALLATION SECTION

2.1 UNPACKING YOUR CINDERELLA INCINERATING TOILET

NOTE!
When unpacking the Cinderella toilet, use the pre-fixed strip on the bottom of the box. Release the strip all around the box and lift up the box.INCLUDED ITEMS| QTY
---|---
Cinderella Comfort| 1
Bowl liners| 100
Product manual| 1

2.2 MEASUREMENT SPECIFICATIONS

2.3 ORIGINAL INSTALLATION PACKAGES FOR YOUR CINDERELLA TOILET
Cinderella Original Insulation Kit Arctic: Cinderella has invented a specially designed insulation kit that gives you an added advantage when installed in cold environments. This kit is specially designed for the Cinderella Incineration Toilet and adds a layer of insulation inside the toilet shell which restricts the accumulation of water and ice on your appliance. This eliminates wear on your product and its interior. Ask your dealer or visit our homepage www.cinderellaeco.com for further information.
Cinderella Original Installation Kit: We strongly recommend the use of the “Cinderella Original Installation Kit” when installing you appliance. This complete set includes the necessary parts for an ideal installation, optimizing the incinerating process and functionality of your toilet. The installation kit includes two separate boxes. Box no. 1 includes 7 x 110mm UV stabilized PP quality pipes – for installing the inlet and outlet ventilation. Box no. 2 includes an optimized flue cowl and elbow, for increasing the system flow rate and incineration efficiency. It contains a storm collar for the inlet air, as well as pipes and clamps to support the installation of the pipes.
CINDERELLA ORIGINAL INSTALLATION KIT| QTY
---|---
1| Male-Female 1066 mm flue pipe| 5
2| Male-Male 500 mm flue pipe| 2

NOTE!

• This manual will further explain and demonstrate how to optimally install your toilet, based on the parts included in the Original Cinderella Installation Kit. Should you desire to install your Cinderella appliance with other than our original pipes and parts, be sure that they comply with the specifications described under section 2.4.1 “parts and material specifications”.
• In order to guarantee your Cinderella Incineration Toilet functions properly, It is essential to ensure proper ventilation in accordance with the guidelines in this manual. Installations deviating from the manufacturer’s specifications or the use of non-authorized parts in the installation of the appliance will cause malfunction, wear or odors and will void the warranty.

2.4 INSTALLATION SPECIFICATIONS
2.4.1 SPECIFICATIONS PARTS AND MATERIALS

pipes with a smooth inner surface and a minimum inner diameter of 102 mm. The pipe material must be specified for temperatures over 100° C and preferably of a PP- or CPVC- type. We strongly recommend using the Original Cinderella PP- quality pipes.
Elbow (Outlet air)| Cinderella Comfort is required to be installed with a smooth curved elbow that minimizes the restriction of the airflow. We strongly recommend using the Original Cinderella Elbow 87° w/ drain.
Flue Terminal Cap| Cinderella Comfort is required to be installed with a flue terminal cap that prevents intrusion of rainwater and that has a minimum restriction of airflow. Wind fans or similar is not to be used when venting the Cinderella Incinerating Toilet. We strongly recommend using the Original Cinderella Flue Terminal Cap.

NOTE!

• The inside of the ventilation pipe must be smooth and not embossed or grooved.
• Never use a mesh net in the ventilation pipe as this might restrict the airflow in the system.
• The elbow must be accessible when installed so that the drainage pipe can be rinsed, and the outlet pipe cleaned.
• Cinderella Comfort is proven for use in bathrooms/wet rooms (IP 34 classified), but water must not be splashed over the external parts of the toilet.
• The toilet must be placed on a firm and level base and your Cinderella appliance may be installed on a heated floor

2.5 INSTALLING THE CINDERELLA INCINERATING TOILET
It is essential to ensure proper ventilation in accordance with the guidelines in this manual to guarantee the functionality of your new Cinderella toilet. Improper installation may cause malfunction, wear or odors and will void the warranty. Read each section carefully before starting the installation of the toilet. Always make sure that the work is carried out by professionals in accordance with local regulations.
CAUTION!

• Upon installation of the appliance, the technical and administrative regulations of the country in which the toilet is installed must be adhered to. We recommend that you
  contact your local dealer for planning and install your Cinderella toilet.

• Never use 90° bends in addition to the elbow.

• If the pipe perforates the roof surface, ensure that it is in compliance with building regulations.

• Do not use any flexible ducts or pipes when installing the Cinderella toilet.

• Never connect more than one appliance to the vent.

• The elbow must be accessible when installed, so as to be able to rinse the drainage pipe and clean the outlet pipe regularly,

WARNING!
Before cutting any holes, always check that you will not cut any electrical wiring or water pipes.
2.5.1 INSTALLING THE OUTLET PIPES DIAMETER VENT PIPE| OUTLET DIRECTION| REFERENCE| BENDS| MAXIMUM PIPE LENGTH
---|---|---|---|---
110mm| Horizontal flue pipe| C| (Not allowed)| 1.0m
110mm| Vertical flue pipe| A| None| 6.0m
110mm| Vertical flue pipe| B| 2 x 45° bends| 5.0m

NOTE!
The center of the appliance flue terminal is 415 mm from the floor level.
NOTE!
When adjusting the pipe length, please notice that the pipe will enter 35 mm into the appliance flue terminal, and will have to be calculated in the planning of your installation.
NOTE!
When installing the pipe vertically, straight up from the appliance, please notice that the minimum distance from the wall must be 280mm.
NOTE!
The Original Cinderella Installation Kit includes  5 x 1066 mm pipes to be used on the outlet installation, the pipes are delivered with a socket and gasket for simple installation. When installing the pipe on the outer wall, you will have to enter the pipe from the external to the inside.
NOTE!

• The pipe must always be installed vertically above the roof and extend at least 600 mm above the roof surface. If the outlet air pipe is to be enclosed (e.g. using metal siding), make sure that the end of the pipe extends at least 400 mm above the enclosure.
• If installed where snow is likely to accumulate it might be necessary to extend the pipe further and secure it accordingly.

2.5.2 INSTALLING THE HORIZONTAL INLET PIPE
It is important to ensure that the toilet has enough access to fresh air, and we therefore always recommend installing the Cinderella Comfort with a designated inlet air connection. Supplying fresh air from the outside and into the appliance is essential for cooling, circulation, and the supply of oxygen to the incineration process. If the toilet has restricted access to air/oxygen, you will experience poor incineration, reduced efficiency and possibly overheating of the appliance. Poor incineration over time will wear on the product and void your warranty.

OUTER DIAMETER INLET PIPE| INNER DIAMETER INLET PIPE| INLET DIRECTION| BENDS| MAXIMUM PIPE LENGTH
---|---|---|---|---
110mm| 102mm| Horizontal| None| 500mm

NOTE!
• The center height for the inlet air terminal is 155 mm from the floor level.
• The Original Cinderella Installation kit includes 2 x 500 mm pipes to be utilized for the inlet air and ventilation and flue terminal cap. Adjust the length of inlet to fit the installation, please notice that the pipe will enter 40 mm into the inlet terminal on the appliance.
NOTE!
When mounting the storm collar on the external wall, make sure that the pipe is installed flush with the storm bottom of the storm collar. Misplacement can lead to restricted air circulation that causes poor incineration, reduced efficiency and possibly overheating of the appliance.
NOTE!
Cinderella supplies a specially designed “siphon” that fits onto the elbow provided in the installation kit, this item can be purchased as an accessory from any Cinderella dealer. If the installation is done from the interior, you will need to connect the siphon to the elbow piece to prevent condensation and rainwater to drain onto the floor. Failure to collect the condensation and empty it regularly may result in damage to the floor.
2.5.3 INSTALLING THE ORIGINAL CINDERELLA FLUE TERMINAL CAP
NOTE!
The Cinderella Original installation Kit includes a flue terminal cap that is designed for optimal flow and increased product efficiency. This cap consists of two parts, where the
base section can be fixed to the pipes with stainless screws or glue, this for easy connection and removal for maintenance of the ventilation pipes. Use the 500 mm pipe included in the Cinderella installation kit as the last section of the ventilation pipe, this will utilize the connection of the flue terminal cap.

2.6 ELECTRICAL SPECIFICATIONS AND REQUIREMENTS
WARNING!

• This appliance must be installed in accordance with National Electrical Codes, as well as all state, municipal and local codes.
• The correct voltage, frequency, and amperage must be supplied to the appliance from a dedicated, grounded circuit that is protected by a properly sized circuit breaker.
• The proper voltage, frequency, and amperage are listed in this manual and on the product rating plate on the back of the toilet.

NOTE!
The toilet is delivered with a 16 Amp, 250Volt, 2 Pole 3Wire Grounding Type F schuko CEE 7/7 plug.  To supply sufficient power to the unit as delivered, it will require a dedicated grounded circuit, with at least 10 amps of available power at 230 V AC.
DANGER!

• The connection cable must be laid in such a way that it does not come into contact with sharp edges.
• Changes to the internal electrical installation or the connection cable must be performed by a professional tradesman or a similarly qualified person in order to prevent safety hazards.
• Power converters are not recommended for use with your Cinderella product. Cinderella comfort has a maximum power consumption level of 2000W, which may be sustained over periods exceeding an hour at a time. Power converters with a “peak consumption” level of 2000W may be unable to maintain this power output and become overloaded, damaged or unsafe if used with your Cinderella Comfort.

2.7 CHECKLIST TO VERIFY COMPLETE INSTALLATION CONTROL ITEMS| CONFORMANCE
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The connected voltage is in accordance with the appliance rating plate|
The appliance is installed in accordance with manufacturer’s specifications|
 – The vertical flue pipe is installed according to manufacturer specifications|
 – The flue termination is no less than 600 mm from the roof surface|
 – Safe draining “siphon” is installed where condensation is likely to accumulate|
 – Flue pipe material is installed according to manufacturer specifications|
 – Flue cap is installed according to manufacturer specifications|
 – 90-degree elbow is installed according to manufacturer specifications|

2.8 PERFORMANCE TEST TO VERIFY SYSTEM FUNCTIONALITY
When the “Start” button is pressed, the incineration cycle will be activated. The estimated incineration time for the verification test is approximately 60 – 80 minutes. The yellow light will be lit when the incineration is ongoing, and the complete test should be completed without any fault indications or system interruptions. The toilet will have to cool down to the point that the fan has stopped before the ash content can be removed. The cooling phase can take from 60 – 90 minutes, depending on the ambient cooling temperature.
The end result should only be fine white dust. Any end results deviating from this or an incineration time exceeding 90 minutes may indicate a restriction in the flue vent or a lack of oxygen. Check that the installation is in accordance with the manufacturer’s specifications, presented in section 2 of this manual.

WARNING!
The ash container will get very hot while incinerating. Do not remove the ash container until the toilet has cooled completely and the fan has stopped.

USER SECTION

3.1 INTENDED USE AND HANDLING
The Cinderella Comfort toilet is intended for indoor installation and uses in leisure homes such as cabins, second homes, outhouses, site welfare units, boathouses and pool houses. The toilet is solely designed to incinerate bodily waste products and small sanitary products such as tampons, sanitary pads, and non-alcoholic baby, face, and cleaning wipes. Using the Cinderella Comfort to incinerate other items constitutes misuse and will void your warranty.
Do not put the following items into the toilet:

• Excessive amounts of paper of any kind
• Chlorine-based cleaning agents
• Alcoholic cleaning wipes
• Newspaper
• Paper towels| • Flammable liquids or materials
• Cigarette lighters
• Cigarettes or cigars
• Petrol
• Alcoholic drinks or liquors
• Alcohol or rubbing alcohol| • Nail polish remover
• Lighter fluid
• Lamp oil/kerosene
• Aerosol containers
• Glass or plastic bottles or containers etc.
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3.2 GENERAL SAFETY
DANGER!

• Do not operate the incineration toilet if it is visibly damaged.
• If the connection cable for the toilet is damaged, it must be replaced by the manufacturer, customer service or a similarly qualified person in order to prevent safety hazards.
• This incineration toilet may only be repaired by qualified personnel. Unauthorized repairs can result in considerable danger or damage to the toilet.
• Cleaning and user maintenance may not be carried out by unsupervised children.
• Do not use any explosive substances or flammable cleaning agents when maintaining the toilet.

3.3 SAFE OPERATIONS
WARNING!

• The ash container in the toilet will become very hot when the toilet is in use. Make sure the safety cover is in place when the toilet is in use. Do not empty the ash container
  until the toilet has cooled completely.

• The seat does not have a soft-close function, take care not to crush your hands or fingers when closing the seat or lid.

3.4 CINDERELLA COMFORT SAFETY FEATURES

• The incineration process is inactive while the toilet lid is open. The incineration will not start until the seat and lid are closed.
• The hatch to the incineration chamber CANNOT remains open while the toilet is still hot (e.g. during cleaning). This is only possible when the toilet has cooled down and the fan has stopped.
• Should a ventilation problem arise and the internal temperature of the toilet increases to more than 105 °C, incineration will be interrupted and an error message and code is displayed. This situation requires a manual reset to ensure the ventilation issue is addressed before the toilet can be used again.
• If the ash container is improperly positioned after emptying, incineration will not start and a warning light and message will be displayed.
• If the combustion chamber hatch mechanism gets jammed or is prevented from closing properly, incineration will not start and an error message will be displayed.
• The Cinderella Incinerating toilet’s smart software monitors the temperature while incineration is taking place. If any deviations from the normal temperature range are detected, this will immediately result in the incineration stopping and an error message will be displayed.

3.5 IMPORTANT USER INFORMATION
NOTE!

• Always remember to place a new liner in the toilet bowl before use, one-liner per visit
• The toilet lid must always be closed when the toilet is not in use. Incineration will not start or continue until the lid has been closed.
• The incineration cycle could take up to 180 minutes from the most recent visit.
• The fan will continue to run until incineration is completed and the internal temperature of the toilet has returned to the normal range. The cooling phase can exceed 120 minutes after incineration is completed, depending on the temperature of the air provided for cooling.
• Your Cinderella toilet may be used at any point during the incineration or cooling processes. Incineration is interrupted during use. Be sure to close the lid and press ‘‘Start’’ at the completion of each visit.

Capacity 4 uses per hour
The Cinderella Comfort toilet is designed to handle up to four visits per hour. To avoid overload, more than four visits per hour is not recommended. Overloading the toilet with many visits in a short period of time, without completing an incineration cycle, can result in odours and leakage, and may damage the toilet.
Emptying Frequency
The total liquid capacity of the system’s waste container is 5 L. The ash container should be emptied frequently (once a week) for best operation. This ensures more efficient incineration and helps keep the catalytic converter cleaner.
If your ash container has not been removed (by weekly emptying routines), your Cinderella Comfort will display a message to empty the container after 90 incineration cycles, and will lock out further visits if not emptied after 120 visits. We recommend that you empty the toilet as often as possible to ensure better incineration efficiency and less wear of the product.
Failing to empty the ash container when full may cause damage to the toilet and void your warranty.
Preparing your toilet for a lengthy period of non-use
In cases of long periods of non-use, the waste must be incinerated, and the ash container emptied.
A short period of increased use
Should the situation require an unusually high number of guests to use the toilet for a short period of time, please follow these tips:

1. Empty the ash container completely before guests arrive.
2. Preheat the toilet before use by opening and closing the lid and then pressing the Start button.
3. Ensure guests are instructed to use a bowl liner and press “Start” after every visit.
4. Check regularly to ensure the toilet lid is closed and the yellow incineration light is still lit.
5. You may need to run an extra incineration cycle or two before emptying the ash container to ensure that the waste has been fully incinerated.

3.6 THE CONTROL PANEL
The control panel is equipped with a combination of light, sound and display messages that will give the best possible user experience. There are a number of light and sound combinations that will tell the user about the status of the system. It is important that all users familiarize themselves thoroughly with these signals before use. An overview of all the light and sound signals can be found in the troubleshooting table in section 5.1.
NOTE!

• A green light indicates that the toilet is connected to the power supply. When only the green light is lit, the toilet is on standby and ready for use.
• A yellow light indicates an ongoing incineration process and will light constantly while the toilet is in incineration mode
• A red light indicates interruption and will alert the user that the toilet is no longer incinerating or on standby.

Selecting your language
Hold down the “Select Language” button for three seconds until “Language” is displayed on the first text line. The current language will be displayed on the second line. Push the ”Select Language” button repeatedly until the desired language is displayed. The new language will automatically be saved a few seconds after you have chosen your language, and the toilet will resume operation.

Emptying indicator
Your Cinderella Comfort will indicate when it is time to empty the ash container. The display will read ‘‘EMPTY THE ASH CONTAINER” and you will hear three short beeps when the toilet lid is opened. If not emptied within a short period of time, the toilet will lock down. At this point the yellow and red lights are constantly lit and the display will read ‘‘TOILET LOCKED CONTAINER FULL”. You will hear three short beeps every ten seconds until the ash container is emptied.

3.7 USING THE CINDERELLA COMFORT TOILET

1. Check that the green light on the control panel is lit, indicating the unit is powered and ready for use.| 2. Lift the toilet lid and seat. A red
light starts flashing. The ventilation
fan starts.| 3. Place a bowl liner in the bowl. Use a new bowl liner for every visit.

4. Lower the seat. The toilet is ready for use.| 5. Use the toilet as usual. If little waste is produced, it may be helpful to pour some water into the bowl to add weight.| 6. Close the toilet lid.
|
7. Push the “Start” button to drop the bowl liner and its contents into the incineration chamber. Incineration begins as soon as the hatch is closed. The toilet is now
ready for the next user.| 8. A constant yellow light will display during active incineration. The toilet may be used at any point. This will temporarily interrupt incineration. Incineration time may vary based on the number of visits and amount of
waste.

3.8 OPERATING THE FRONT COVER AND ASH CONTAINER
WARNING!
Only operate the ash container when the toilet is in standby mode and sufficiently cooled.
NOTE!
Please see the maintenance section for instructions regarding cleaning and emptying the ash container.

GENERAL MAINTENANCE INSTRUCTIONS

This manual includes both customer maintenance and the maintenance to be performed by professionals in accordance with the necessary expertise and authorizations.
A smooth-running air circulation system is critical to keep your toilet functioning properly. Particles generated during the incineration process can clog the catalyst and exhaust pipe over time, and it is important to regularly maintain these elements to ensure proper functionality.
In order to ensure optimal operation and extend the lifetime of your Cinderella Comfort appliance, you will need to set aside a little time for preventive maintenance. Good maintenance routines will give you lower operating costs and cause less wear on the product. We strongly advise our customers to perform frequent maintenance as follows:

1. Empty the toilet frequently. Do not base your use on the maximum limit of the appliance.
2. Always clean the ash container and insert it when emptied (see section 4.2.1).
3. Always perform the steam cleaning after each box of bowl liners (500 uses), preferably after each emptying and washing of the ash container. (see section 4.2.2).
4. Always observe the end result characteristics when emptying the toilet. Deviations in the end result may indicate the need for maintenance or service (see section 4.1).

WARNING!
4.1 END PRODUCT CHARACTERISTICS
The residual waste, or “ashes”, will consist of pathological residue, salts and minerals, and will therefore often be perceived as hard and crystallized. There should be no visible signs of paper or flaky layers of unburned waste, the ashes should be a combination of white and a dark shade of grey. If there are larger deposits of black unburned waste, humidity or paper when emptying the toilet, please start additional incineration without inserting paper or water. When the incineration is completed, empty the ash container and perform the maintenance procedures as instructed in this manual. Before performing maintenance, always make sure that the toilet is not in incineration mode and that the toilet is sufficiently cooled.

CAUTION!

• The ash is not suitable to use as fertilizer or compost. It should be disposed of in your household waste in accordance with relevant public regulations.
• The remaining ash is sterile and safe to handle when it has been incinerated to a light color. If the ash is black and flaky or the incineration cycle was incomplete, run an extra incineration cycle to ensure that the ash has been fully incinerated. If the problem persists, see the troubleshooting section for further advice.

4.2 CUSTOMER MAINTENANCE
4.2.1 EMPTYING AND CLEANING THE ASH CONTAINER

CAUTION!
Do not use any sharp tools or objects when cleaning the ash container insert, as this will damage the insert and reduce its service life.
NOTE!

• In order to preserve the functionality of your toilet in the best possible way, we recommend that you carry out the “steam cleaning” procedure in accordance with section 4.2.2 every time you empty and wash the insert. This will prevent the possible accumulation of tar and unwanted deposits in the catalytic converter and toilet exhaust system.
• When emptying the toilet, make sure that the grid power is connected. Emptying the appliance without power will not enable the system to reset the use counter.

4.2.2 STEAM-CLEANING THE CATALYTIC CONVERTER
Recommended frequency: When emptying the ash container or at least every 500 uses. To perform steam cleaning:

1. Ensure that the toilet is cold and the ash container has been emptied and cleaned (see section 4.2.1).
2. Remove the front cover and release the ash container
3. Pour approximately 1 L of clean water into the toilet insert
4. Insert the ash container carefully without spilling any water, and attach the front cover.
5. Press “Start” to begin an incineration cycle.
6. The water will start to boil and the steam will clean out any debris in the catalytic converter. This system cleaning will normally take 60–80 minutes.

NOTE!
Do not use the toilet during the maintenance procedure, as this will impair the function of the cleaning. The toilet can be used when the toilet returns to standby mode.
4.2.3 CLEANING THE BOWL
Recommended frequency: as required for cleanliness and when emptying the ash container.
To clean the bowl:

1. Open the toilet lid.
2. Press and hold the Start button for three seconds to open the hatch to the washing position.
3. Use moist paper, water, and a mild cleaning agent as required. Close the lid and start the incineration

DANGER!
Do not use flammable cleaning agents to clean the bowl. Some metal edges may be sharp.
CAUTION!
Do not use chlorine-based cleaning agents to clean the bowl. Chlorine is extremely harmful to the catalytic converter and if put into the toilet it may cause the catalyst to malfunction.

4.2.4 INSPECTING THE CATALYTIC CONVERTER
Recommended frequency: Every 500 uses.
The catalytic converter is the primary air duct between the incineration chamber and the appliance flue terminal. Any accumulation of particles in the catalytic converter will reduce the flow rate and the toilet efficiency, and maybe cause of the bad odor. It is therefore important to ensure that the catalytic converter is open at all times. Any changes in incineration time, incineration efficiency, or odor, may be due to dense catalytic conversion. The best method to easily clean the catalyst is to perform “steam cleaning” as described in section 4.2.2. You can also inspect the front of the catalyst by removing the ash container and illuminating the combustion chamber from the inside. Any remaining particles or odors persisting after steam cleaning will have to be removed by rinsing the catalytic converter with hot water as described in section 5.3.2.

NOTE!
Clear signs of corrosion or deformity of the catalytic converter will indicate that the catalytic converter must be replaced. Contact your local service provider to arrange for service.
4.2.5 CLEANING THE APPLIANCE FLUE TERMINAL
Recommended frequency: at least every 500 uses.

1. The appliance will have to be disconnected from the flue pipe and power source.
2. Clean the flue terminal with a flexible brush, it is important that you clean both the exhaust pipe and surrounding venturi all the way back to the fan blades, to get sufficient airflow.
3. Remove the ash container and clean out any debris in the container.
4. Use a vacuum cleaner to extract the remaining debris in the exhaust pipe and catalytic converter.
5. Reconnect the appliance to the flue pipe and power supply.
6. Install the ash container and front cover.
7. It is recommended that you perform a steam cleaning as described in section 4.2.2 after performing the flue terminal maintenance.

4.2.6 RINSING THE CATALYTIC CONVERTER WITH HOT WATER
Rinsing the catalytic converter with water may be necessary for situations where steam cleaning does not remove the particles or bad odors. This procedure requires heavy lifting and a facility where spillage of water is acceptable. Make sure to perform steps 1.-4. in the “Cleaning the flue terminal” procedure and follow the steps as follows.

1. Place the toilet where it is OK to spill water, e.g. where there is a suitable drain, outside, or in a bath. Use the specially designed Cinderella funnel or a funnel that fits in the exhaust pipe. Slightly tilt the toilet forward, and pour 2–3 L of hot water through the exhaust pipe and catalyst. The excess water should be cleaned at the end of the rinsing process. If necessary, use more water to properly clean the system.
2. Reconnect the appliance to the flue pipe and power supply.
3. Install the ash container and front cover.
4. Perform the performance test as described in section 2.5

NOTE!
Before disconnecting the appliance and rinsing the system with hot water, inspect the catalytic converter and perform steam cleaning in accordance with section 4.2.2. If the catalytic converter is still clogged, or odor is still noticeable when incinerating, perform the system rinsing in accordance with section 4.2.6
The front of the outer shell is thin and should therefore not carry the entire weight of the toilet. Be careful not to break it while rinsing the catalytic converter.

TROUBLESHOOTING AND FAQ

WARNING!
Service must be performed in accordance with all state, municipal and local codes. If you are unsure of the regulations in your area, please contact your nearest dealer or service representative for further instructions. The power should be disconnected when performing all servicing and maintenance on the toilet.
Online Troubleshooter Module
The sound and light signals on the toilet control panel indicate the operating status of the toilet. Downtime and faults in the toilet will be notified with various sound and light signals as described in section 5.1 in this manual. We have gathered the most common errors/problems in an online troubleshooter so that you can easily get answers to what is wrong with your toilet, and get suggestions on how you can solve the problem yourself.
Resetting the toilet system
During cleaning and troubleshooting, resetting the electronics may sometimes be helpful. You can do this by pressing the “Start” button. This will cause a short beep to sound. Hold down the button for about eight seconds until you hear a long beep, then release the button.
Error messages
When lights are flashing, you should look for the reason, and fix the problem before using the toilet. You must take immediate action in the event of any irregularities such as odors, poor incineration or system failures, in order to avoid damage and unnecessary repair costs.
Triggered bi-metal thermostat
The bi-metal thermostat is triggered if the internal temperature in the toilet is too high. This will normally occur if there is a lack of airflow or restriction in the inlet- or outlet section of the installation. It is therefore important that you check that the intake air is in accordance with the specifications and that the flue vent is open and free of obstacles. Visually check the catalytic converter and perform the steam cleaning procedure in accordance with section 4.2.2.
During a power outage
If an incineration process is ongoing during a power outage, you may experience temporary odors from inside the toilet and smoke and odors from the flue pipe outside. The fan will operate on battery power until it is cooled. Since the incineration will not automatically restart when the mains power returns, you must manually start a new incineration cycle. If the power outage is expected to last for longer than two hours, it is important that you empty any waste from the toilet, as this could damage the toilet if it remains there for a longer period of time. Never use the toilet during a power outage.
Odors in the room
Odors can have several causes:

1. Failure to use a bowl liner each time the toilet is used or improper use of the liner.
2. The airflow may be blocked. Inspect the flue pipe and flue termination cap.
3. Check that the installation has been performed in accordance with the installation manual. Too much restriction in the flue pipe could cause back pressure and cause odors inside.
4. The exhaust pipe may be clogged. See section 4.3.1.
5. The catalyst may be clogged. See section 4.3.1.
6. The outlet pipe is not properly fixed to the toilet. See section 2.5.1.

Odors outside
The causes may be the same as for inside the room, or:

1. The catalyst has not reached operational temperature. When the toilet is cold it can take a few minutes before the catalyst reaches the temperature where it starts to function properly.
2. The catalyst may be corroded or deformed. Contact your servicing provider.

5.1 TROUBLESHOOTING TABLE
NOTE!
Cinderella has developed a digital troubleshooting module that can be found on our website. This module will work as a guide and supplement in addition to the troubleshooting table. Please visit www.cinderellaeco.com ERROR| DISPLAY
MESSAGE| RED
LIGHT| YELLOW
LIGHT| GREEN
UGH| SOUND| ACTIONS
---|---|---|---|---|---|---
Ash container
should be emptied| Empty the
ash container| FLASHING
Alternately| FLASHING
Alternately| STEADY
ON| 3 BEEPS| 1| Remove and empty the ash container
•Totlet must be connected to 230V
Asti container
must be emptied.
Toilet locked.| Toilet locked
condoner full| STEADY ON| STEADY
ON| STEADY
ON| 3 BEEPS
10 SECONDS
APART| 1| Remove and empty the ash container
•Toilet must be connected to 230V
No power|  | OFF| OFF| OFF|  | 1| make sure that the font is powerful. 230V AC
Ventilation ran
error| Error fan| FLASHING| OFF| FLASHING| 10 BEEPS| 1
2
3| Check tan for obstruction: and en,..’ mat fan Is rotating properly.
Reset toilet (hold dorm ‘Stern.
Open lid until red light lushes. close lid and press -Starr. If the error persists, call support
Malfunctioning
hatch mechanism| Error hatch
mechanism| FLASHING| OFF| STEADY
ON| 10 BEEPS| 1
2
3
4
5| if the toilet is warm, reset the toilet
Open the lid until the red light flashes. close lid and press Stan’ If unsuccessrtA reset the toilet. insert a bowl liner and pour 3 cups of water into the liner. close lid and press *Start’ If unsuccessful wait until the toilet has cooled (fan stopped’ Restart the tome and open lid wren the hatch Is opening, remove stuck Item: manually. If the problem persists, can support
Ash container out
of position| Asn container
out of
position| FLASHING| FLASHING| STEADY
ON| 3 BEEPS| 1
2
3| Adjust the position of the ash container, rotate to the left side
Check that the stop pin on the container is intact
visually check the condition of the magnet on the container. If the problem persists, call support
Heating circuit
interrupted| Error heating
circuit| OFF| FLASHING| STEADY
ON| CONTINUOUS  BEEPS| 1
2
4| Reset the toilet.
Check the bimetal thermostat on right.and.side of the toilet. Unscrew grey plug and puSh On fuse Snide with ranger: clo not use any sharp objects
if the fuse was triggered, you want near a click. See section 5.
It me fuse was it the problem, restart toilet and try to start toilet. Repeat a couple of times. If the problem persists, call support
is sens
Toilet lb or
triggered| Lb r. open| FLASHING| OFT| STEADY
ON| NONE| 1| Check the magnet situated Inside the toga lid and close the lid. If the problem persists, call support.
temperature
sensor| Error temp
sensor| OFF| Malfunctioning
FLASHING| FLASHING| CONTINUOUS
BEEPS| 1
2
3| Reset toilet
Open the lid until the red light flashes. close lid and press Start If Tenure persists, call support
Unreadable/no
displaymessage| Unreadable/blank screen|  |  |  |  | 1
2
3| Unplug the toilet and wait 5 minutes Plug In the tong and restart toilet If the problem persists, can support

REPAIRS AND SPARE PARTS

6.1 SPARE PARTS LIST

ID| PART DESCRIPTION| ART. NO| ID| PART DESCRIPTION| ART. NO
---|---|---|---|---|---
1| Control panel Comfort with /display| 100115| 12| Hall sensor w/ wire reduced length| 100965
2| Magnet 14x1Omm| 100433| 13| Heater element assembly230VAC| 100862
3| Hall sensor w/ wire and tape L= 330mm| 100964| 14| Insulation fabric catalytic converter| 100163
15| Catalytic converter 90x75mm| 100528
4, 5| Micro switch| 101127
16| Battery 12V| 100083
6| Fan axial 12VDC 119x38mm| 100154
17| Hose clamp280mm A4| 100932
7| Motor Nidec 12/24VDC| 101177
18| Display LED 65x36x13 Standard Module| 100401
8| Stop bracket 9x26x12mm| 100017
9| Thermocouple assembly L=550mm| 100831|
10| Magnet 14x7mm| 100065
11| Circuit board (E5)| 100063

6.2 WIRING DIAGRAM

Warranty

What does this Warranty cover?****

– This warranty covers defects in materials or workmanship in your Cinderella Incineration Unit on the terms, for the period and subject to the exceptions set out below.

What does this Warranty not cover?****

– This warranty does not cover normal wear and tear or damage caused by accidents (including fire, floods, hurricanes or acts of nature), abuse, misuse, failure to follow manufacturer directions or improper maintenance.
– Consequential and incidental damages are not recoverable under this warranty. Cinderella Eco Group does not apply an ”on-site” warranty. This means that the toilet must be transported to an Authorized Service Provider who can do the service. If this is not possible, a transport or travel cost may be charged by the dealer.

How long does the Warranty apply?****

– This warranty lasts for a period of three (3) years from the original date of purchase for regular customers.
Professional users are granted one (1) year warranty.

What will Cinderella Eco Group do?****

– If you submit a valid claim under this warranty, Cinderella Eco Group will either repair, replace or refund the purchase price of your Cinderella Incineration Unit, at its sole discretion.

How do I arrange a service?****

– To arrange a service, contact your Sales dealer or an Authorized Service Provider in your country. Available service options are dependent on the country the in which service is requested.

You may be required to furnish proof of purchase details when making a claim under this warranty.
For further warranty information please refer to our web page: www.cinderellaeco.com
Cinderella Eco Group AS
Sjøvikvegen 67, 6475 Midsund, Norway
www.cinderellaeco.com

CINDERELLA’S GLOBAL PRESENCE Cinderella Eco Group AS
Sjøvikvegen 67, NO-6475 Midsund, Norway
www.cinderellaeco.com

References

• Cinderella incineration toilets / Official home page

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