PetSafe PFD00-15788 Smart Pet Feeder Operating Guide

PetSafe PFD00-15788 Smart Pet Feeder

Welcome.
You and your pet were made for each other. Our aim is to help you have the best companionship and the most memorable moments together. Your new feeder is designed to help you automate your pet’s healthy eating routine, so you can care for your pet even when you can’t be there.

We know that safe pets make happy owners. Before getting started, please take a moment to read through the important safety information. If you have any questions, please don’t hesitate to contact us.

IMPORTANT SAFETY INFORMATION

• Do NOT immerse the control panel in water. The base unit should NOT be submerged in water at any time, as this may damage electronic components.

• Do NOT place anything on top of the pet feeder. The unit starts automatically. Keep clear.

• Dispose of all packaging materials properly. Some items may be packed in polybags; these bags could cause suffocation; and keep away from children and pets.

• Do NOT allow small children to play with, in, or around the pet feeder.

• To reduce the risk of injury, close supervision is necessary when an appliance is used by or near children.

• Intended for use with dogs or cats only.

• Do NOT use this pet feeder with puppies, kittens, dogs, or cats not able to reach the food tray or with any physical disability.

• Do NOT use outdoors. FOR INDOOR HOUSEHOLD USE ONLY. Check operation frequently to be sure the pet feeder is dispensing properly.

• For dry food use only.

• DO NOT use wet, canned, or moist food.

• The pet feeder should be placed on a level surface.

• Before leaving for an extended time, always replace batteries with new batteries.

• Do NOT place any foreign objects in the pet feeder.

• Do NOT disassemble the pet feeder other than components as instructed in the operating guide.

• To protect against electric shock, if using a power cord do not place a power cord or plug in water or other liquids.

• Only use attachments recommended or sold by the manufacturer.

• Do not unplug by pulling on the power cord. To unplug, grasp the plug, not the power cord.

• Do not operate any appliance if it has a damaged power cord or plug, or if it is malfunctioning or has been damaged. Call the Customer Care Center immediately for further instructions.

• For a portable appliance – To reduce the risk of electrical shock, do not place or store an appliance where it can fall or be pulled into a tub or sink.

• Always unplug any appliance when not in use, before putting on or taking off parts and before cleaning. Never pull on the electrical power cord to remove the plug from the wall outlet.

• Do not use an appliance for anything other than its intended use.

• If the plug of this device gets wet, turn off the electricity to that wall outlet. Do not attempt to unplug.

• Examine this appliance after installation. Do not plug in if there is water on the Power Cord or plug.

• To avoid tripping, always position the power cord out of the way of foot traffic.

• Do not allow pets to chew on or swallow any parts. If you are concerned about the power cord, purchase a cord conduit (a hard plastic protector) at any hardware store to protect the
  power cord.

• Do not attempt repairs on the pet feeder yourself.

• If an extension cord is necessary, an extension cord with a proper rating should be used.

• Do not use a pet feeder for anything other than intended use. The use of attachments not recommended or sold by the manufacturer may cause an unsafe condition. Do not modify the pet feeder.

• Do not install or store a pet feeder where it will be exposed to weather or temperatures below 40° F.

• Do not lift the pet feeder by lid, hopper, bowl, or bowl holder. Lift and carry the feeder using both hands and the hopper base, while keeping the unit in an upright position.

• Read and observe all important notices listed on the pet feeder and in the packaging.

Thank you for choosing the PetSafe® brand. You and your pet deserve a companionship that includes memorable moments and a shared understanding. Our products and training tools enhance the relationship between pets and their owners. If you have any questions about our products or training your pet, please visit our website at or contact our Customer Care Center at +1(800) 732-2677.

To get the most protection out of your warranty, please register your product within 30 days at petsafe.com. By registering, and keeping your receipt, you will enjoy the product’s full warranty and should you ever need to call the Customer Care Center we will be able to help you faster. Most importantly, the PetSafe® brand will never give or sell your valuable information to anyone. Complete warranty information is available online at petsafe.com.

Components and Features

System Requirements

• iPhone or iPod with iOS 9 or later or compatible Android smartphone 5.0 or later
• Wireless router 2.4GHz (802.11b/g/n)
• High-speed internet connection

How the System Works

The PetSafe® Smart Feed connects to your home’s wireless router and allows you to program and monitor your pet’s meals from anywhere, right from your smartphone with the Smart Feed App. Use the app to schedule your pet’s meal times and portion sizes, view the last two weeks of feeder activity, and even dispense a meal or snack remotely. Smartphone alerts let you know when your pet has been fed for added peace of mind. Offering ultimate pet feeding convenience, the PetSafe® Smart Feed keeps you connected to your pet’s feeding routine wherever you are!

Setup and Assemble Feeder

1. Remove the components located inside the food hopper.
2. If you want, wash and rinse the bowl, bowl holder, food hopper, lid, and conveyor. Once parts are dry, replace the conveyor and food hopper ensuring the conveyor is aligned and installed correctly.
3. Plug in the power adapter. If you want, install (4) D-cell batteries in case of a power outage. Turn on the power switch on the bottom of the feeder. The LED will blink white indicating the feeder is on but not yet connected to Wi-Fi.
4. Place the bowl into the bowl holder. Lift the feeder and slide the holder notch into the groove on the bottom of the feeder.
5. Search for “Smart Feed” in your phone’s app store and download the app. Locate and open the app on your smartphone, and follow the onscreen instructions. Complete all instructions and app setup before filling with food.
6. Fill the hopper with your pet’s favorite dry or semi-moist food. Level the food, and replace the lid.
7. Prime the feeder by pressing and holding the manual feed button until the food starts to dispense. It must be primed anytime the food gets low to ensure correct meal sizes are dispensed. Your Smart Feed is now ready for use! Use the Smart Feed app to schedule meals and setup notifications.

LED Indicator

will dispense meals previously scheduled.
Solid Red| A mechanical error such as a jam, but connected to Wi-Fi.
Blinking Red| Mechanical error such as a jam, and disconnected from Wi-Fi.

The Smart Feed App

CLEANING THE FEEDER

Do NOT immerse the control panel in water. The base unit should NOT be submerged in water at any time, as this may damage electronic components.

Disassemble the Feeder:

1. If any food is in the feeder, use the Feed Now button in the app or the manual feed button on the feeder to remove any food from the conveyor and food hopper.
2. Remove the stainless steel bowl and bowl holder.
3. Turn off the power switch and unplug the feeder.
4. Remove the lid by pulling the lid latch and then lifting it up.
5. Unlock the food hopper latches on each side of the feeder and remove the hopper.
6. Pull back the red conveyor latch inside the bottom of the feeder to unlock the conveyor. Lift the conveyor to remove it.
7. Remove the conveyor crumb catcher by gently pressing in sides and pulling down.
8. The stainless steel bowl is dishwasher safe.
9. The bowl holder, lid, and hopper are top-shelf dishwasher safe. The conveyor and crumb catcher must be washed by hand. Submerge the conveyor and crumb catcher in warm soapy water and use a cleaning brush or toothbrush to clean food pieces from the conveyor belt. Rinse both parts and stand the conveyor upright on a flat surface to air dry.

Reassemble the Feeder

1. Make sure all parts are completely dry before reassembling the feeder.
2. Replace the crumb catcher on the conveyor. Align a conveyor belt lip with the arrows on the side of the conveyor housing.
3. Replace the conveyor inside the feeder and lock the red latch to hold the conveyor in place.
4. Replace the food hopper making sure the conveyor agitator is inside the hopper opening. Lock both hopper latches.
5. Plug in the power adapter and turn on the power switch.
6. Reinstall the bowl holder and the stainless steel bowl.
7. Refill the feeder with dry or semi-moist pet food and level the food. Replace the lid.
8. Prime the conveyor by pressing the manual feed button on the feeder until food starts to dispense or use the Feed Now option in the app and select 5/8 cups.
9. The feeder should automatically reconnect to your Wi-Fi within a few minutes. If it does not, please see “Troubleshooting” below for help.

TROUBLESHOOTING

The answers to these questions should help you solve most problems you may have with the pet feeder. If they do not, please contact our Customer Care Center at +1 800-732-2677.

TROUBLESHOOTING

PROBLEM| SOLUTION
The Smart Feed app is not in the app store or will not install.| •   Make sure you search for PetSafe® Smart Feed in the app store and spell as listed here.

•   Make sure your smartphone operating system is compatible:

• iPhone or iPod with iOS 9.0 or later

• Android 5.0 or later

During initial setup the feeder will not connect to my wireless router.| • Make sure to try any instructions listed within the app.

•   Check your home’s wireless router and internet are working properly and your phone or computer is connected. If the router or internet is not working, try resetting the router or contact your internet provider.

•   Place your feeder near your router during initial setup.

During initial setup the feeder will not connect to my wireless router. (continued)| •   Make sure the feeder LED is blinking white which shows it is functioning and searching for Wi-Fi.

•   Look at your Wi-Fi settings and make sure you are using a 2.4gHz network.

•   Check if any firewalls are activated on your router to keeping it from connecting.

•   Power cycle the feeder by turning off the power switch. Wait 10 seconds and turn the power switch back on.

•   If the problem continues after trying what is listed above, reset the feeder to factory settings. Please note any settings or meals will have to be reprogrammed. To reset the feeder, use a paper clip to press and hold the button (you should hear a click) until the LED turns off for about 3 seconds then starts blinking again. Follow the on screen setup instructions in the app.

•   If you continue to experience issues, please contact our Customer Care Center.

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The feeder is not automatically reconnecting or is not connected to my Wi-Fi.| •   If your internet provider has changed, router has changed or password has changed, go into the settings screen in the app and select Wi-Fi Network. Select Reset WiFi and follow the onscreen instructions.

•   Check to make sure the feeder LED is blinking white and searching for Wi- Fi.

•   Check your home’s wireless router and internet are working properly and your phone or computer is connected. If the router or internet is not working, try resetting the router or contact your internet provider.

•   Power cycle the feeder by turning off the power switch. Wait 10 seconds and turn the power switch back on.

•   Check for other devices near the feeder that use the internet or other wireless signals (such as a microwave). Either move the object away from the feeder or move the feeder to a new location closer to your home’s wireless router.

•   If the problem continues, reset the feeder to factory settings. Please note any settings or meals will have to be

reprogrammed. To reset the feeder, use a paper clip to press and hold the button (you should hear a click) until the LED turns off for about 3 seconds then starts blinking again.

•   If you continue to experience issues, please contact our Customer Care Center.

The manual feed button is not working| •   Check if the Child Lock is turned on in the app.
The lid or hopper is not fitting properly.| •   Check the conveyor is installed inside the feeder base correctly and the conveyor latch is locked in place.
The feeder is not dispensing the programmed meal amount or any food at all.| • Make sure hopper is filled with food.

•   Make sure the schedule is turned on in the app.

•   Check for any errors by checking if the LED light is red or for any error messages on the activity screen in the app.

•   Ensure you are only using dry or semi-moist food.

•   Make sure the conveyor agitator is positioned inside the food hopper opening (see “Reassemble the Feeder” on page 8 for detailed instructions).

The feeder is not dispensing the programmed meal amount or any food at all. (continued)| •   If the conveyor was removed for cleaning, it may not have been aligned properly before being installed (see “Reassemble the Feeder” on page 8 for detailed instructions.)

•   Make sure the conveyor is primed anytime the food gets low or you refill with food for the correct meal sizes to dispense (see “Setup and Assemble Feeder” on page 5 or “Reassemble the Feeder” on page 8 for detailed instructions).

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The food is dispensed slowly.| •   Check if Slow Feed mode is turned on in the app. Slow Feed applies to all meals.

Customer Care International

• USA & Canada – Tel: 800-732-2677 – Monday – Friday 8 AM – 8 PM / Saturday 9 AM – 5 PM
• Australia – Tel: 1800 786 608 – Monday – Friday 8:30 AM – 5 PM
• New Zealand – Tel: 0800 543 054 – Monday – Friday 10:30 AM – 7 PM

Terms of Use and Limitation of Liability

• Terms of Use: This Product is offered to you conditioned upon your acceptance without modification of the terms, conditions, and notices contained herein. Usage of this Product implies acceptance of all such terms, conditions, and notices.
• Proper Use: This Product is designed as a system for automatic dispensing of dry pet food. The specific temperament of your pet may not work with this Product. If you are unsure whether this is appropriate for your pet, please consult your veterinarian, or certified trainer contact our Customer Care Center, or visit our website at www.petsafe.com. Proper use includes reviewing the entire Operating Guide for your product and any specific Caution statements.
• No Unlawful or Prohibited Use: This Product is designed for use with pets only. This device is not intended to harm, injure, or provoke. Using this product in a way that is not intended could result in a violation of Federal, State, or local laws.
• Limitation of Liability: In no event shall Radio Systems Corporation be liable for any direct, indirect, punitive, incidental, special, or consequential damages, or any damages whatsoever arising out of or connected with the use or misuse of this Product. Buyer assumes all risks and liability from the use of this Product.
• Modification of Terms and Conditions: Radio Systems Corporation reserves the right to change the terms, conditions, and notices under which this Product is offered.

Compliance

FCC/Canada

This Class B digital apparatus complies with Canadian ICES-003. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction guide, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a practical installation. If this equipment causes harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Relocate the interfered receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Contact the Customer Care Center +1 800-732-2677.

This device complies with Industry Canada Rules. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Unauthorized changes or modifications to the equipment, not approved by Radio Systems Corporation, could result in not meeting compliance with FCC regulations and could void the user’s authority to operate the equipment.

Australia – This device complies with the applicable EMC requirements specified by the ACMA (Australian Communications and Media Authority).

CE – This equipment has been tested and found to comply with relevant EU Electromagnetic Compatibility, Low Voltage, and R&TTE Directives. Before using this equipment outside the EU countries, check with the relevant local
R&TTE authority. Unauthorized changes or modifications to the equipment that are not approved by Radio Systems Corporation are in violation of EU R&TTE regulations, could void the user’s authority to operate the equipment and void the warranty. The Declaration of Conformity can be found at: http://www.petsafe.net/customercare/eu_docs.php.

Hereinafter Radio Systems Corporation and any other affiliate or Brand of Radio Systems Corporation may be referred to collectively as “We” or “Us”.

Warranty and Registration

Warranty

One0-Year Non-Transferrable Limited Warranty

This product has the benefit of a limited manufacturer’s warranty. Complete details of the warranty applicable to this product and its terms can be found at www.petsafe.com and/or are available by contacting your local Customer Care Center: Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA
Australia/New Zealand – In compliance with the Australian Consumer Law, Warranties Against Defects, effective January 1, 2012, warranty details of this Product are as follows:
One-year Non-Transferrable Limited Warranty

What is covered

Radio Systems Australia Pty Ltd (hereinafter referred to as “Radio Systems”) warrants to the original retail purchaser, and not any other purchaser or subsequent owner, that its product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the product or a gift recipient of a new product that is unopened and in its original packaging. When serviced by Radio Systems Customer Service, Radio Systems covers labor and parts for one year of ownership; after the first year, a service or upgrade charge will apply relative to the replacement of the product with new or refurbished items at Radio Systems’ sole discretion.

The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser resells the Radio Systems Product or transfers the property on which the Radio Systems Product is installed. This limited warranty excludes accidental damage due to dog chews; lightning damage; or neglect, alteration, and misuse. Consumers who purchase products outside of Australia, New Zealand, or from an unauthorized dealer will need to return the product to the original place of purchase for any warranty issues.

Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of mind, or for any other reason outside of these warranty terms.

Claims Procedure: Any claim made under this warranty should be made directly to Radio Systems Australia Pty Ltd Customer Care Centre at:

• Radio Systems Australia: Pty Ltd., PO Box 7266, Gold Coast Mail Centre QLD 9726, Australia Australia Residents: 1800 786 608
• New Zealand Residents: 0800 543 054
• Email: aus-info@petsafe.net

To file a claim, proof of purchase must be provided. Without proof of purchase, Radio Systems will not repair or replace faulty components. Radio Systems requests the Consumer to contact the Radio Systems Customer Care Centre to obtain a Warranty Return number, prior to sending the product. Failure to do so may delay the repair or replacement of the product.

If the product is deemed to be faulty within 30 days from the date of original purchase, Radio Systems will organize for a replacement to be sent in advance of returning the faulty product. A Post Bag will be included with the replacement product for the return of the faulty product. The product must be returned within 7 days of receiving the replacement. If the product is deemed to be faulty after 30 days from the date of original purchase, the consumer will be required to return the product to Radio Systems at the consumer’s own expense. Radio Systems will test and replace the faulty unit or its components and return to the consumer free of charge provided the product is within its said warranty period. This warranty is in addition to other rights and remedies available to you under the law. Radio Systems goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

• Should you have any queries or require any further information, please contact our Customer Care Centre on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).
• Apple, the Apple logo, iPhone, iPad, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
• Android, Google Play, and the Google Play logo are trademarks of Google Inc.

Radio Systems Corporation

• 10427 PetSafe Way, Knoxville, TN 37932
• +1 800-732-2677
• petsafe.com

©2017 Radio Systems Corporation 400-2047

FAQs

How does the smartphone integration work with the Smart Pet Feeder?

The PetSafe Smart Pet Feeder can be controlled via the Smart Feed app on an iPhone or Android smartphone (with specific version requirements). You can schedule meals, choose portion sizes, and even activate the Slow Feed option directly from the app.

Is there a limit to the number of meals I can schedule per day?

Yes, you can schedule up to 12 meals per day for your pet. Portion sizes can range from 1/8 cup to 4 cups, and you can also choose to feed your pet outside of the scheduled times using the Feed Now option.

What happens if my Wi-Fi connection is lost? Will my pet still be fed?

The feeder has an optional battery backup feature that requires 4 D cell alkaline batteries (not included). If the Wi-Fi connection is lost, the battery backup ensures that your pet will still receive the next scheduled feeding.

Can I use wet food with the Smart Pet Feeder?

No, the PetSafe Smart Pet Feeder is designed for dry food only. The feeder can hold up to 24 cups of dry food.

How can I clean the feeder?

The lid, hopper, stainless steel bowl, and bowl holder are top-shelf dishwasher safe, making cleaning convenient. The feeder is made of BPA-free plastic and stainless steel.

Is there a feature to slow down my pet's eating if they eat too quickly?

Yes, the Smart Feed app includes a Slow Feed button that allows food to be dispensed slowly over a 15-minute period. This can help prevent digestive upset for pets that tend to eat too quickly.

What type of customer support is available for the Smart Pet Feeder?

PetSafe offers U.S.-based customer care, and their pet product experts are available Monday through Saturday to answer questions and provide support for the Smart Pet Feeder.

Is the feeder suitable for both dogs and cats?

Yes, the PetSafe Smart Pet Feeder is designed to feed both dogs and cats, and you can customize the meal sizes and schedules to suit your particular pet's needs.

Is the Smart Pet Feeder's design pet-proof?

Yes, the feeder is designed to eliminate the possibility of pets opening it to get more food between meals. This helps ensure that your pet stays on the feeding schedule you've set.

How does the quality guarantee work for the PetSafe Smart Pet Feeder?

PetSafe is a global leader in pet products and has been in the industry for nearly 30 years. While the details of the quality guarantee are not provided in the information, you can expect support and quality assurance from the brand. For specific warranty or guarantee details, please refer to the product manual or contact PetSafe directly.

Is the Smart Feed app free to download?

Yes, the Smart Feed app is available for download without any additional costs. It is compatible with both iPhone and Android smartphones.

In case of a power outage, how long will the battery backup last?

it does require 4 D cell alkaline batteries. The longevity would depend on the frequency of use and the quality of the batteries.

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