SAMSUNG CU8000 Crystal UHD 4K Smart TV User Manual

: June 12, 2024
: Samsung

Table of Contents

SAMSUNG CU8000 Crystal UHD 4K Smart TV
Product Information
Product Usage Instructions
**Power Installation
Safety Precaution
Operation
Initial Setup
How to turn on and off the Microphone

SAMSUNG CU8000 Crystal UHD 4K Smart TV

SAMSUNG-CU8000-Crystal-UHD-4K-Smart-TV-product

Product Information

Thank you for purchasing this Samsung product. Please register your product at www.samsung.com for complete service.

Model: [Model]
Serial No.: [Serial No.]

If you have any questions, please call us at 1-800-SAMSUNG (1-800-726-7864) for assistance. Figures and illustrations provided are for reference only and may differ from the actual product appearance. Product design and specifications are subject to change without notice. If you have any questions or comments regarding Samsung products, please contact the Samsung service center.

Country: CANADA
Samsung Service Center: 1-800-SAMSUNG (726-7864)
Website: www.samsung.com/ca/support (English)
Address: 2050 Derry Road West, Mississauga, Ontario L5N 0B9, Canada

Product Usage Instructions

Package Content
Make sure the following items are included with your TV. If any items are missing, contact your dealer. [List of package contents]

Handling and Installation
The screen can be damaged from direct pressure when handled incorrectly. When lifting the TV, grip the edges of the screen. Refer to the Unpacking and Installation Guide for more information on handling. Do Not Touch This Screen!

Before Reading This User Manual
This TV comes with a User Manual and an embedded e-Manual. To access the e-Manual, press the left directional button on the remote, go to Settings > Support > Open e-Manual. You can also download the manuals from www.samsung.com and view them on your PC or mobile device.

Important Safety Instructions
Please read the Safety Instructions before using your TV. Refer to the table below for an explanation of symbols that may be present on your Samsung product.

CAUTION : RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION : TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.
This symbol indicates that this product includes important literature concerning operation and maintenance.
Class II product: This symbol indicates that a safety connection to electrical earth (ground) is not required. If this symbol is not present on a product with a power cord, the product MUST have a reliable connection to protective earth (ground).
AC voltage: Rated voltage marked with this symbol is AC voltage.
DC voltage: Rated voltage marked with this symbol is DC voltage.
Caution. Consult instructions for use: This symbol instructs the user to consult the user manual for further safety-related information.

**Power Installation

**

When mounting the TV on a wall, follow the manufacturer’s instructions carefully. Improper mounting may cause the TV to slide or fall, resulting in serious injury or damage to the TV. Refer to the table on the Unpacking and Installation Guide for more details. Do not install the wall mount kit while the TV is turned on to avoid personal injury from electric shock.

Thank you for purchasing this Samsung product.
To receive more complete service, please register your product at www.samsung.com Model Serial No.If you have any questions, please call us at 1-800-SAMSUNG (1-800-726-7864) for assistance. Figures and illustrations are provided for reference only and may differ from the actual product appearance. Product design and specifications may change without notice.

Before Reading This User Manual
This TV comes with this User Manual and an embedded e-Manual ( > __ (left directional button) > Settings > Support Open e-Manual). On the website (www.samsung.com), you can download the manuals and see its contents on your PC or mobile device.

Warning
Important Safety Instructions
Please read the Safety Instructions before using your TV. Refer to the table below for an explanation of symbols that may be on your Samsung product.

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Power

Do not overload wall outlets, extension cords, or adapters beyond theirvoltage and It may cause fire or electric shock. Refer to the power specifications section of the manual or the power supply label on the product for voltage and amperage information.
Power-supply cords should be placed so that they are not likely to be walked on or pinched by items placed upon or against Pay particular attention to cords at the plug end, at wall outlets, and at the point where they exit from the appliance.
Never insert anything metallic into the open parts of this This may cause electric shock.
To avoid electric shock, never touch the inside of this Only a qualified technician should open this apparatus.
Be sure to plug in the power cord until it is firmly When unplugging the power cord from a wall outlet, always pull on the power cord’s plug. Never unplug it by pulling on the power cord. Do not touch the power cord with wet hands.
If this apparatus does not operate normally – in particular, if there are any unusual sounds or smells coming from it – unplug it immediately and contact an authorized dealer or Samsung service
To protect this apparatus from a lightning storm, or to leave it unattended and unused for a long time, be sure to unplug it from the wall outlet and disconnect the antenna or cable
- Accumulated dust can cause an electric shock, an electric leakage, or a fire by causing the power cord to generate sparks and heat by causing the insulation to
Use only a properly grounded plug and wall
- An improper ground may cause electric shock or equipment (Class l Equipment only.)
To turn off this apparatus completely, disconnect it from the wall To ensure you can unplug this apparatus quickly if necessary, make sure that the wall outlet and power plug are readily accessible.

Installation

Do not place this apparatus near or over a radiator or heat register, or where it is exposed to direct
Do not place any objects (vases ) containing water on this apparatus, as this can result in a fire or electric shock.
Do not expose this apparatus to rain or
Be sure to contact an authorized Samsung service center for information if you intend to install your TV in a location with heavy dust, high or low temperatures, high humidity, and chemical substances, or where it will operate 24 hours a day such as in an airport, a train station, Failure to do so may lead to serious damage to your TV.
Do not expose this apparatus to dripping or

Mounting the TV on a wall
If you mount this TV on a wall, follow the instructions exactly as set out by the manufacturer. If it is not correctly mounted, the TV may slide or fall and cause serious injury to a child or adult and serious damage to the TV.

To order the Samsung wall mount kit, contact Samsung service
Samsung Electronics is not responsible for any damage to the product or injury to yourself or others if you choose to install the wall mount on your
Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is used or when the consumer fails to follow the product installation
You can install your wall mount on a solid wall perpendicular to the Before attaching the wall mount to surfaces other than plaster board, contact your nearest dealer for additional information. If you install the TV on a ceiling or slanted wall, it may fall and result in severe personal injury.
When installing a wall mount kit, we recommend you fasten all four VESA
If you want to install a wall mount kit that attaches to the wall using two top screws only, be sure to use a Samsung wall mount kit that supports this type of (You may not be able to purchase this type of wall mount kit, depending on the geographical region.)
Do not mount the TV at more than a 15 degree
Standard dimensions for wall mount kits are shown in the table on the Unpacking and Installation
Do not install your wall mount kit while your TV is turned on. This may result in personal injury from electric shock.
Do not use screws that are longer than the standard dimension or do not comply with the VESA standard screw Screws that are too long may cause damage to the inside of the TV set.
For wall mounts that do not comply with the VESA standard screw specifications, the length of the screws may differ depending on the wall mount
Do not fasten the screws too This may damage the product or cause the product to fall, leading to personal injury. Samsung is not liable for these kinds of accidents.
Always have two people mount the TV onto a
- For 82-inch or larger models, have four people mount the TV onto a

Providing proper ventilation for your TV

When you install your TV and One Connect Box, maintain a distance of at least 4 inches (10 cm) between the TV *and One Connect Box with other objects (walls, cabinet sides, etc.) to ensure proper ventilation. Failing to maintain proper ventilation may result in a fire or a problem with the product caused by an increase in its internal temperature. One Connect Box Supported Model Only

When you install your TV with a stand or a wall mount, we strongly recommend you use parts provided by Samsung Electronics only. Using parts provided by another manufacturer may cause difficulties with the product or result in injury caused by the product falling.

Safety Precaution

Caution : Pulling, pushing, or climbing on the TV may cause the TV to fall. In particular, ensure your children do not hang on or destabilize the TV. This action may cause the TV to tip over, causing serious injuries or death. Follow all safety precautions provided in the Safety Flyer included with your TV. For added stability and safety, you can purchase and install the anti-tip device, refer to “Preventing the TV from falling.”

WARNING : Never place a television set in an unstable location. The television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:

Always use cabinets or stands or mounting methods recommended by
Always use furniture that can safely support the television
Always ensure the television set is not overhanging the edge of the supporting
Always educate children about the dangers of climbing on furniture to reach the television set or its
Always route cords and cables connected to your television so they cannot be tripped over, pulled or
Never place a television set in an unstable
Never place the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable
Never place the television set on cloth or other materials that may be located between the television set and supporting
Never place items that might tempt children to climb, such as toys and remote controls, on the top of the television or furniture on which the television is

If the existing television set is going to be retained and relocated, the same considerations as above should be applied.

When you have to relocate or lift the TV for replacement or cleaning, be sure not to pull out the

Preventing the TV from falling

Using the appropriate screws, firmly fasten a set of brackets to Confirm that the screws are firmly attached to the wall.
- You may need additional material such as wall anchors depending on the type of wall.
Using the appropriately sized screws, firmly fasten a set of brackets to the
- For the screw specifications, refer to the standard screw part in the table on the Unpacking and Installation
Connect the brackets fixed to the TV and the brackets fixed to the wall with a durable, heavy-duty string, and then tie the string
- Install the TV near the wall so that it does not fall
- Connect the string so that the brackets fixed to the wall are at the same height as or lower than the brackets fixed to the

Operation

This apparatus uses In your community, there might be environmental regulations that require you to dispose of these batteries properly. Please contact your local authorities for disposal or recycling information.
Store the accessories (remote control, batteries, or ) in a location safely out of the reach of children.
Do not drop or strike the If the product is damaged, disconnect the power cord and contact a Samsung service center.
Do not dispose of remote control or batteries in a
Do not short-circuit, disassemble, or overheat the
CAUTION : There is danger of an explosion if you replace the batteries used in the remote with the wrong type of Replace only with the same or equivalent type.
WARNING: TO PREVENT THE SPREAD OF FIRE, KEEP CANDLES AND OTHER ITEMS WITH OPEN FLAMES AWAY FROM THIS PRODUCT AT ALL

Caring for the TV

To clean this apparatus, unplug the power cord from the wall outlet and wipe the product with a soft, dry Do not use any chemicals such as wax, benzene, alcohol, thinners, insecticide, air fresheners, lubricants, or detergents. These chemicals can damage the appearance of the TV or erase the printing on the product.
The exterior and screen of the TV can get scratched during Be sure to wipe the exterior and screen carefully using a soft cloth to prevent scratches.
Do not spray water or any liquid directly onto the Any liquid that goes into the product may cause a failure, fire, or electric shock.

Internet security

Samsung takes a number of steps to protect its Internet-compatible Smart TVs against unauthorized incursions and hacking. For example, certain sensitive communications between the TV and the Internet servers are encrypted. In addition, the TV’s operating system has adopted controls to prevent the installation of unauthorized applications. Although we take steps to protect your Smart TV and personal information, no Internet-connected device or transmission is completely secure. We therefore encourage you to take additional steps to safeguard your TV, secure your Internet connection, and minimize the risk of unauthorized access. These steps are listed below:

When Samsung releases software updates to improve the security of your TV, you should promptly install these To automatically receive these updates, turn on Auto Update in the TV’s menu (left directional button) > Settings > Support > Software Update > Auto Update). When an update is available, a popup message appears on the TV screen. Accept the software download and update by selecting Yes when prompted. Take steps to secure your wireless access point and network. Your access point’s manual should provide additional details about how to implement the following measures:
Secure your wireless access point’s management settings with a unique password to prevent unauthorized changes to security-related
Implement standard encryption (e.g., WPA2 encryption) on your wireless access point to secure your wireless network
Secure access to your wireless network with a hard-to- guess
Confirm your access point’s firewall setting is enabled (if applicable).
Make sure that all your Internet-connected devices are behind your network’s
If your access point or modem has a standby mode button, use it to disconnect your home network from the Internet when it is not in
Use strong passwords for all your Internet accounts (Netflix, Facebook, ).
If any unexpected messages appear on your TV screen requesting permission to link a device or enable a remote session, do NOT
Do not visit suspicious websites and do not install any suspicious We recommend that users install only those authorized apps provided by Samsung through Samsung Smart Hub.

Package Content

Make sure the following items are included with your TV. If any items are missing, contact your dealer.

User Manual
Warranty Card / Regulatory Guide (Not available in some locations)
*Samsung Smart Remote
*Remote Control
*Batteries
*TV Power Cord
*Audio Adapter
*Wall Mount Adapter x 2
**One Connect Box
**One Connect Box Power Cord
**One Connect Cable x 2
**One Connect cable holder (for wall mount)

Some of the items specified above may not be included in the package, depending on the TV model.

QN9C, QN8C, QN7C, S95C Series**

The type of battery may vary depending on the
The items’ colors and shapes may vary depending on the
Cables not included can be purchased
Check for any accessories hidden behind or in the packing materials when opening the

The screen can be damaged from direct pressure when handled incorrectly. As shown in the figure, make sure to grip the edges of the screen when you lift the TV. For more information about handling, refer to the Unpacking and Installation Guide that came with this product.

Connecting the TV to the One Connect Box

For more information about how to connect via the One Connect Box, refer to Unpacking and Installation Guide.

Do not use the One Connect Box in the upside-down or upright
Take care not to subject the cable to any of the actions The One Connect Cable contains a power circuit.

Using the One Connect cable holder

You can use the One Connect cable holder to tidy up the cables while installing the wall mount.

Initial Setup

When you turn on your TV for the first time, it immediately starts the Initial Setup. Follow the instructions displayed on the screen and configure the TV’s basic settings to suit your viewing environment.

You will need a Samsung Account to access our network-based smart If you choose not to log in, you will only get a connection to terrestrial TV (applicable to devices with tuners only) and external devices, e.g. via HDMI.

Using the TV Controller

You can turn on the TV with the TV Controller button at the bottom of the TV, and then use the Control menu. The Control menu appears when the TV Controller button is pressed while the TV is On.

The position and shape of the buttons at the bottom of the TV may differ depending on the model.
The screen may dim if the protective film on the SAMSUNG logo or the bottom of the TV is not removed. If protective film is attached, remove the film.
Control menu
TV Controller button / Remote control sensor / Microphone switch
TV Controller button / Remote control sensor
Microphone switch

How to turn on and off the Microphone

On Off
You can turn on or off the microphone by using the switch at the bottom of the TV. If the microphone is turned off, All voice and sound features using the microphone are not available.

This function is supported only in QN7C/QN8C/QN9*C/ Q7C/Q8C/QN8C/QN9C/S8C/S9*C
The position and shape of the microphone switch may differ depending on the model.
During analysis using data from the microphone, the data is not saved

Troubleshooting and Maintenance

Troubleshooting
For more information, refer to “Troubleshooting” in the e-Manual.> __ (left directional button) > Settings > Support > Open e-Manual > Troubleshooting If none of the troubleshooting tips apply, please visit www.samsung.com and click Support or contact the Samsung service center.

This panel is made up of sub pixels which require sophisticated technology There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
To keep your TV in optimum condition, upgrade to the latest Use the Update Now or Auto Update functions on the TV’s menu (left directional button) > Settings > Support > Software Update > Update Now or Auto Update).

The TVwon’t turn on

Make sure that the power cord is securely plugged into the product and the wall
Make sure that the wall outlet is working and the remote control sensor at the bottom of the TV is lit and glowing a solid\
Try pressing the TV Controller button at the bottom of the TV to make sure that the problem is not with the remote If the TV turns on, refer to “The remote control does not work.”

The remote control does not work

Check if the remote control sensor at the bottom of the TV blinks when you press the button on the remote
- CU7 Series (except for CU77** model): If it does not blink, replace the remote control Make sure that the batteries are installed with their poles (+/–) in the correct direction. Alkaline batteries are recommended for longer battery life.
- Other models: When the remote’s battery is discharged, charge the battery using the USB charging port (C-type), or turn over the remote to expose the solar cell to
Try pointing the remote directly at the TV from 5 to 6 ft. (1.5-1.8 m) away.
If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the To pair a Samsung Smart Remote, press the buttons together for 3 seconds.

Eco Sensor and screen brightness

Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and optimizes the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go to (left directional button) > Settings > All Settings > General & Privacy > Power and Energy Saving > Brightness Optimization.

The eco sensor is located at the bottom of the Do not block the sensor with any object. This can decrease picture brightness.

Specifications and Other Information

Specifications

Display Resolution

QN7C/QN8C/QN9**C Series: 7680 x 4320

Other models: 3840 x 2160

Sound (Output)

Q80C Series: 40 W

Q82C Series: 60 W (50Q82C model: 40 W)

QN85C/QN90C Series: 60 W

(43QN90C model: 20 W, 50QN90C model: 40 W) QN88C/QN92C Series: 70 W

S89C/S90C Series: 40 W, S92C Series: 60 W QN95C/S95C/QN800C Series: 70 W

QN700C Series: 60 W QN900C Series: 90 W

QN990C Series: 120 W

Operating Temperature

50 °F to 104 °F (10 °C to 40 °C)

Operating Humidity

10 % to 80 %, non-condensing

Storage Temperature

-4 °F to 113 °F (-20 °C to 45 °C)

Storage Humidity

5 % to 95 %, non-condensing

Notes

This device is a Class B digital
For information about the power supply, and more information about power consumption, refer to the information on the label attached to the
- On most models, the label is attached to the back of the (On some models, the label is inside the cover terminal.)
- On One Connect Box models, the label is attached to the bottom of the One Connect
To connect a LAN cable, use a CAT 7 (*STP type) cable for the (100/10 Mbps)
Shielded Twisted Pair
The images and specifications of the Unpacking and Installation Guide may differ from the actual

Decreasing power consumption
When you shut the TV off, it enters Standby mode. In Standby mode, it continues to draw a small amount of power. To decrease power consumption, unplug the power cord when you don’t intend to use the TV for a long time.

SAMSUNG-CU8000-Crystal-UHD-4K-Smart-TV-fig- 17

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Contact SAMSUNG WORLDWIDE
If you have any questions or comments relating to Samsung products, please contact the Samsung service center.