EPSON TM-P 20 2 Inch Mobile Thermal POS Receipt Printer User Manual

Installing on a Flat Surface
To install the printer on a flat surface, remove the belt clip on the rear of the printer. Removing the belt clip makes the rubber feet on the rear of the printer effective so the printer is less slippery.
To remove the belt clip, remove the two screws on the rear of the printer.

Installing in the Single Charger
To use the printer as set in the single charger, let out the levers on the single charger and then set the printer.
With the levers out, the single charger can be securely fastened to the printer.

Let out the levers on the single charger by following the steps below.

1. Remove the two screws on the rear of the single charger (the screws fastening the levers).
   

2. Then, the levers that have been fastened with the screws automatically come out.

3. Attach the removed screws to the screw holes on the rear of the single charger.
   

Carrying
To carry the printer with you, securely attach the belt clip on the rear of the printer to your waist belt.

Setting the Battery
Set the battery in the printer by following the steps below.

1. Turn the belt clip on the rear of the printer.

2. Set the battery in the battery holder. Insert the battery, with its tabs fitted into the printer’s grooves, until it clicks firmly into place in the holder.
   

3. Restore the belt clip on the rear of the printer to the original position.

Preparing the Single Charger

Connect the AC adapter to the single charger by following the steps below.

1. Insert the DC connector of the AC adapter into the DC-in connector on the single charger securely to the bottom.
2. Insert the AC cable connector into the AC inlet of the AC adapter securely to the bottom.
3. Fully insert the power plug securely into the grounded outlet.
4. Set the label side of the AC adapter facing down.
   

Charging the Printer
Charge the printer by following the steps below.

1. Set the printer in the single charger. Push down the printer until it clicks.
   

2. Charging starts and the Charge LED on the single charger turns on.
   
   CAUTION:
   Charge the printer at an ambient temperature between 10 and 30°C {50 and 86°F}.

3. When charging is complete, the Charge LED on the single charger turns off. Press the Release button and remove the printer.
   

Basic Operation

Turning On/Off
Turning On
Press Power button. Power LED lights up and the power turns on.

Turning Off
Hold down Power button for 2 seconds or more. Power LED turns off and the power turns off.

Opening/Closing the Roll Paper Cover
Opening the Roll Paper Cover
Press the cover open button to open the roll paper cover.

CAUTION:
Do not open the roll paper cover during printing. Doing so may cause injury. Also, it may cause malfunction of the printer.

Closing the Roll Paper Cover
Push the entire roll paper cover to close the cover securely.

Cutting the Roll Paper
Pull the paper in the direction of the arrow to cut the paper with the manual cutter.

Setting/Replacing the Roll Paper

Set and replace the roll paper by following the steps below.

CAUTION:
Be sure to use the specified roll paper. Do not use roll paper with paper glued to the core.

1. Open the roll paper cover.

2. Remove the used roll paper core if there is one.

3. Insert the roll paper in the proper direction.
   
   Notes:
   If the roll paper is loosely rolled up, pull on the end until it is tight before installation. Installing the roll
   paper while it is loosely rolled up may lead to a paper jam or poor printing quality.

4. Pull out some paper and close the roll paper cover.
   

Cleaning the Products

Cleaning the Printer Exterior Surface
Make sure that the printer is turned off, and wipe off dirt with a dry or slightly wet cloth.

CAUTION:
Do not use solvents such as alcohol, benzine, or paint thinner. Using such solvents may transform or damage the plastic or rubber parts.

Cleaning the Printer Interior
To maintain the printing quality, clean the thermal head, platen roller, and paper sensor by following the steps below. Epson recommends cleaning the parts periodically (generally every 3 months).

CAUTION:

• After printing, the thermal head can be very hot. Be careful not to touch it and to let it cool before you clean it.
• Do not damage the thermal head by touching it with your fingers or any hard object.

1. Turn off the printer.
2. Open the roll paper cover.
3. Clean the thermal elements of the thermal head with a cotton swab moistened with an alcohol solvent (ethanol or IPA).
   

Cleaning the Single Charger
Before cleaning the single charger, unplug its AC cable from the outlet, without fail, and wipe off dirt with a dry or slightly wet cloth.

CAUTION:
Do not use solvents such as alcohol, benzine, or paint thinner. Using such solvents may transform or damage the plastic or rubber parts.

Cleaning the Charge Terminals
Charges may not be performed properly if there is dirt or foreign material on the charge terminals of the printer or single charger. Power off the printer and pull the single charger’s AC cable from the outlet. Then, wipe off dirt with a dry cloth or cotton swab. Epson recommends cleaning the parts periodically (generally every 3 months).

CAUTION:

• After charging, the charge terminals can be very hot. Be careful not to touch them and to let them cool before you clean them.
• Do not damage the charge terminals by touching them with your fingers or any hard object.
• Do not expose the charge terminals to water. Perform the cleaning using a dry cloth or cotton swab.
  

Troubleshooting

LED on the control panel does not turn on
Check that the battery is properly installed.

Error LED is on

• Check that the roll paper cover is properly closed.
• Check that the roll paper is set properly and that the printer has sufficient roll paper.
• While the printer is charged with the single charger, if the Error LED on the printer is on and the Charge LED on the single charger is flashing at the same time, the battery is faulty. Replace the battery with a new one.

Error LED is flashing

• Check that no paper is jammed. Remove jammed paper, if any.
• Printing is paused when the thermal head or battery is hot but is automatically resumed when it cools.
• In other cases, power off the printer, wait for 10 seconds, and then power on the printer again.

The single charger’s Charge LED does not turn on.

• Check that the AC adapter is properly installed.
• Check that the printer and battery are properly installed.

The single charger’s Charge LED is flashing.

• Turn the printer’s power on. If the printer’s Error LED stays unlit, the temperature is outside the range that charging is possible in. Charge the printer at an ambient temperature between 10 to 30°C {50 and 86°F}.
• If the printer’s Error LED lights (when you turn the printer’s power on), the battery is faulty. Replace the battery with a new one.

Specifications

Printer (TM-P20)

mini-USB 2.0 Full speed, Type B
Bluetooth model
(Model: M327B)| Bluetooth 3.0 (EDR supported)
mini-USB 2.0 Full speed, Type B
Continuous Operating Time *1| Wi-fi Model| When the power-saving mode is enabled: Approx. 16 hours
When the power-saving mode is disabled: Approx. 9 hours
Bluetooth model| Approx. 26 hours
Temperature/humidity| During operation| Wifi model: 0 to 50°C {32 to 122°F}, 10 to 90% RH
Bluetooth model: -10 to 50°C {14 to 122°F}, 10 to 90% RH
During charge| 0 to 40°C {32 to 104°F}, 10 to 90% RH
During storage| High temperature and humidity: 45°C {113°F}, 90% RH for 120 hours
High temperature: 70°C {158°F} for 120 hours Low temperature: -25°C {-13°F} for 120 hours
External dimensions (W × D × H)| 79 × 119.8 × 43.6 mm {3.11 × 4.72 × 1.72”}
Weight* 2**| Wi-fi model| Approx. 221 g {0.48 lb}
Bluetooth model| Approx. 212 g {0.46 lb}

1: This is the continuous operating time under Epson operation conditions. The time may vary depending on the environment using the printer.
2: Including the battery. Excluding roll paper and the belt clip.

Single charger (OT-SC20)

10 to 90% RH
During storage| High temperature and humidity: 50°C {122°F}, 90% RH for 120 hours
High temperature: 70°C {158°F} for 120 hours Low temperature: -25°C {-13°F} for 120 hours
External dimensions (W × D × H)| 110 × 133 × 64 mm {4.33 × 5.24 × 2.52”}
Weight| Approx. 0.3 kg {0.66 lb}

1: Power supplied by dedicated power source (Epson AC adapter, C model: M235A or Epson AC adapter, C1 model: M235B)
2: For charging from 0 to 100% capacity when batteries are new and the environmental temperature is 25°C {77°F}. The actual charging duration may be different, depending on the charging environment, battery status and so forth.

Consumable Products and Options

The consumable products and options for this product are available. Those products can be purchased from the sales representatives. For details, visit the following URLs:
For customers in North America, go to the following web site: www.epson.com/support/
For customers in other countries, go to the following web site: www.epson.com/

Battery (OT-BY20)
Battery specialized for this printer.
Single charger (OT-SC20)
Single charger specialized for this printer. With this charger, you can charge one unit of this printer.
Quad charger (OT-MC20)
Quad charger specialized for this printer. With this charger, you can charge four units of this printer.
Battery spacer (OT-BS20)
Specialized spacer to allow charging the battery only as set in the single charger or quad charger.
Soft case (OT-PC20)
Soft case specialized for this printer. This case can store one unit of the printer, allowing operation/printing with the printer as stored in the case.

Appendix

Downloading Drivers, Utilities, and Manuals
Printer drivers, utilities, and manuals can be downloaded from one of the following URLs:
For customers in North America, go to the following web site: www.epson.com/support/
For customers in other countries, go to the following web site: www.epson- biz.com/

Open Source Software License
This product uses open source software in addition to the software for which Epson is licensed. Information related to the open source software used for this product is as follows:

1. This product includes open source software programs listed in Section 4) according to the license terms of each open source software program. The open source software included with this product is, by its nature, without any warranty. However, the warranty conditions (specified in the warranty card) provided by Epson in relation to troubles (including troubles caused by the open source software) in the product are not affected.
2. We provide the source code of the GNU GPL Programs and GNU LGPL Programs included with this product according to the license terms of each open source software program. If you desire to reproduce, modify, or distribute the open source software, please contact Epson Information Center. We provide the source code for five (5) years after the discontinuation of same model of this product. In reproduction, modification, and distribution of the open source software, conform to the license terms of each open source software program.
3. The open source software programs are provided AS IS and WITHOUT ANY WARRANTY. The “WARRANTY” includes but is not limited to the warranty related to commodification, merchantability, fitness for a particular purpose and noninfringement of third party rights (including but not limited to the patent rights, copyrights and trade secrets).
4. The list of open source software programs included with this printer product and the whole license
   agreements of each license can be found in the following URL: http://xxx.xxx.xxx.xxx/licenses.htm * For the underlined part in the above URL, input each printer’s IP address.

Restriction of Use
When this product is used for applications requiring high reliability/safety such as transportation devices related to aviation, rail, marine, automotive etc.; disaster prevention devices; various safety devices etc.; or functional/precision devices etc., you should use this product only after giving consideration to including fail-safes and redundancies into your design to maintain safety and total system reliability. Because this product was not intended for use in applications requiring extremely high reliability/safety such as aerospace equipment, main communication equipment, nuclear power control equipment, or medical equipment related to direct medical care etc., please make your own judgment on this product’s suitability after a full evaluation.

Trademark

• The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Seiko Epson Corporation is under license. Other trademarks and trade names are those of their respective owners.
• Wi-Fi is a registered trademark of Wi-Fi Alliance.
• EPSON is a registered trademark of Seiko Epson Corporation. Exceed Your Vision is a registered trademark or trademark of Seiko Epson Corporation. All other trademarks are the property of their respective owners and used for identification purpose only. Product information is subject to change without due notice.

Notes

1. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation.
2. The contents of this manual are subject to change without notice.
3. While every precaution has been taken in the preparation of this manual, Seiko Epson Corporation assumes no responsibility for errors or omissions.
4. Neither is any liability assumed for damages resulting from the use of the information contained herein.
5. Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.
6. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.
   © Seiko Epson Corporation 2014-2018. All rights reserved.

References

• epson-biz.com - EPSON
• Epson Global Portal
• Epson® Official Support

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