Kenmore BC4040 Bagged Canister Vacuum Cleaner User Guide

Use & Care Guide
Bagged Canister Vacuum Cleaner
Model: BC4040
Vacuum Cleaner Help Line:
1-877-531-7321 (US) / 1-844-608-3081 (CA)
8:00am – 5:00pm EST, M-F
www.kenmorefloorcare.com

BEFORE USING YOUR NEW VACUUM CLEANER

Read this Use & Care Guide. It will help you assemble and operate your new Kenmore vacuum cleaner in the safest and most effective way.
For more information about vacuum cleaner care and operation, call the Vacuum Cleaner Help Line at 1-877-531-7321 (US) / 1-844-608-3081 (CA). You will need the complete model and serial numbers when requesting information.
Your vacuum cleaner’s model and serial numbers are located on the Model and Serial  Number Plate. Use the space below to record the model number and serial number of your new Kenmore vacuum cleaner.
Model No.
Serial No.
Date of Purchase ___
Keep this book and your sales check (receipt) in a safe place for future reference.

PACKING LIST

Your KENMORE VACUUM CLEANER is packaged with the following parts and components assembled separately in the carton:

1 Canister Vacuum Cleaner
1 PowerMate ®
1 Handle & Hose Assembly
1 Telescoping Wand
1 Bare Floor Brush
1 Dusting Brush
1 Crevice Tool
1 Attachment Holder
6 Dust Bags
1 Use & Care Guide

IMPORTANT SAFETY INSTRUCTIONS

Read all instructions in this guide before assembling or using your vacuum cleaner.
WARNING!
Your safety is important to us. To reduce the risk of fire, electrical shock, injury to persons or damage when using your vacuum cleaner, follow basic safety precautions including the following:

• Use your vacuum cleaner only as described in this Use & Care Guide. Use only manufacturer’s recommended attachments.
• Disconnect electrical supply before servicing or cleaning out the brush area. Failure to do so could result in the brush unexpectedly starting, causing personal injury from moving parts.
• Do not leave vacuum cleaner when plugged in. Unplug from outlet when not in use and before performing maintenance.
• To reduce the risk of electrical shock – Do not use outdoors or on wet surfaces.
• Do not allow to be used as a toy. Close attention is necessary when used by or near children.
• Do not use with a damaged cord or plug. If vacuum cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped in water, immediately discontinue use and call 1-877-531-7321 (US) / 1-844-608-3081 (CA) for assistance.
• Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run vacuum cleaner over cord. Keep cord away from heated surfaces.
• Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
• Do not handle plug or vacuum cleaner with wet hands.
• Do not put any objects into openings.
• Do not use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce air flow.
• Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
• Turn off all controls before unplugging.
• Use extra care when cleaning on stairs.
• Do not put on chairs, tables, etc. Keep on floor.
• Do not use vacuum cleaner to pick up flammable or combustible liquids (gasoline, cleaning fluid, perfumes, etc.), or use in areas where they may be present. The fumes from these substances can create a fire hazard or explosion.
• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
• Do not use vacuum cleaner without dust bag and/or filters in place.
•  Always change the dust bag after vacuuming carpet cleaners or freshener, powders, and fine dust. These products clog the bag, reduce airflow and can cause the bag to burst. Failure to change the bag could cause permanent damage to the vacuum cleaner.
• Do not use the vacuum cleaner to pick up sharp hard objects, small toys, pins, paper clips, etc. They may damage the vacuum cleaner.
• Do not operate the vacuum cleaner without the exhaust filter or filter door in place.
• The hose contains electrical wires. Do not use when damaged, cut, or punctured.

IMPORTANT SAFETY INSTRUCTIONS

• Replace hose if cut or worn. Do not pick up sharp objects.
• Always turn off and unplug vacuum cleaner before connecting or disconnecting either hose, wand or PowerMate® .
• Hold plug when rewinding onto cord reel. Do not allow plug to whip when rewinding.
• You are responsible for making sure that your vacuum cleaner is not used by anyone unable to operate it properly.

SAVE THESE INSTRUCTIONS
Proper assembly and safe use of your vacuum cleaner are your responsibilities. Your vacuum cleaner is intended for Household Use. Read this Use & Care Guide carefully for important use and safety information. This guide contains safety statements under warning and caution symbols.

VACUUM CLEANER WARRANTY

LIMITED WARRANTY
FOR ONE YEAR from the date of sale this product is warranted against defects in material or workmanship.
WITH PROOF OF SALE a defective product will be replaced free of charge.
The Kenmore brand is used under license. Direct all claims for warranty service to: 1-877-531-7321 (US) / 1-844-608-3081 (CA).
This warranty does not cover filters or belts, which are expendable parts that can wear out from normal use within the warranty period.
This warranty is void if this product is ever used for other than private household purposes.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Cleva North America, Inc., Greenville SC 29607

PARTS AND FEATURES

It is important to know your vacuum cleaner’s parts and features to ensure its proper and safe use. Review these before using your vacuum cleaner. REPLACEMENT PARTS

To order a replacement part, call 1-877-531-7321 (US) / 1-844-608-3081 (CA).
PARTS AND FEATURES
CANISTER

ATTACHMENTS

HANDLE & HOSE ASSEMBLY TELESCOPING WAND POWERMATE® Please pay special attention to these hazard alert boxes, and follow any instructions given. WARNING statements alert you to such hazards as fire, electric shock, burns and personal injury. CAUTION statements alert you to such hazards as personal injury and/or property damage.

ASSEMBLY INSTRUCTIONS

Before assembling the vacuum cleaner, check the PACKING LIST (page 2). Use this list to verify that you have received all the components of your new Kenmore vacuum cleaner.
WARNING
Electrical Shock Hazard
DO NOT plug into electrical supply until assembly is complete. Failure to do so could result in electrical shock or injury.
POWERMATE®
Align wand and insert onto PowerMate® until the wand locks into place.
HANDLE ASSEMBLY
Insert wand into handle until lock button snaps in place. To remove: Press wand release button and pull up on handle.
To store: Disconnect hose from wand and canister to prevent stress on hose during storage. Store hose in a loosely coiled position so the hose covering is not stressed.
WAND (TELESCOPING)
The wand length is adjustable and requires no assembly. To adjust, simply push on the wand adjust button and slide the upper wand to the desired height. NOTE: When adjusting the wand length you may have to hold the PowerMate® down with your hand or foot.
ATTACHMENT HOLDER
Align the attachment holder clip with the front of wand. Push and snap into place on wand. HOSE
To install: Line up the hose latch tab and notch in the canister hood, and insert hose into canister until it snaps into place. IMPORTANT:
Push hose connector firmly into the canister body until the hose latch tab snaps into place. The vacuum cleaner will not operate until hose is fully connected.
To remove: Do not open hood before removing hose. With hood closed, press hose latch tab and remove hose.
CANISTER

1. Open the canister hood.
2. Check to see that the dust bag is properly installed. See DUST BAG CHANGING (page 17) for instructions.
3. Check to see that the motor safety filter is properly installed. See MOTOR SAFETY FILTER CLEANING (page 18) for instructions.

OPERATING INSTRUCTIONS

CAUTION
Moving parts! To reduce the risk of personal injury, DO NOT touch the brushroll when vacuum cleaner is on. Contacting the brushroll while it is rotating can cut, bruise or cause other injuries. Always turn off and unplug from electrical outlet before servicing. Use caution when operating near children. HOW TO START
WARNING
Personal Injury and Product Damage Hazard

• ALWAYS turn off the vacuum cleaner before unplugging.
• The cord moves rapidly when rewinding. Keep children away and provide a clear path when rewinding the cord to prevent personal injury.
• DO NOT use outlets above counters. Damage from cord to items in surrounding area could occur.
• When any abnormality/failure occurs, stop using the product immediately and disconnect the power plug.

NOTE: To reduce the risk of electric shock, this vacuum cleaner has a polarized plug; one blade is wider than the other. This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the plug in any way.
WARNING
Personal Injury and Product Damage Hazard

• DO NOT run over power cord with PowerMate® . Personal injury or product damage could result.
• DO NOT pull plug from wall by the power cord. If there is damage to the cord or plug, personal injury or property damage could result.

HOW TO START

1. Pull cord out of canister to desired length. The cord will not rewind until the cord rewind button is pushed.

2. Plug the polarized power cord into a 120 Volt outlet located near the floor.
   To rewind: Turn off and unplug the vacuum cleaner. Hold the plug while rewinding to prevent damage or injury from the moving cord. Push cord rewind button.

3. Lower wand from upright position by pressing on the HANDLE RELEASE pedal.

4. Select a pile height setting by pressing the height adjust pedal on the rear of the PowerMate® . The pile height setting shows on the indicator.

5. Select a position on the handle three-way On/Off switch.

Slide the switch forward to the CARPET position to turn on suction from the canister motor and the PowerMate® brushroll. The CARPET indicator button will turn green, and the PowerMate® brushroll will start to spin.
Slide the switch forward to the FLOOR position to turn on canister motor suction only. The FLOOR indicator button will turn green, and the PowerMate® brushroll will not spin.
Slide the switch all the way back to turn the vacuum cleaner off. The CARPET and FLOOR indicators will both become gray.
SUGGESTED PILE HEIGHT SETTINGS
Attention: Refer to your carpet manufacturers cleaning recommendations.
Some more delicate carpets may require that they be vacuumed with the PowerMate® brushroll turned off to prevent carpet damage.
For best deep down cleaning, use the XLO setting. However, you may need to raise the height to make some jobs easier, such as scatter rugs and some deep pile carpets, and to prevent the vacuum cleaner from shutting off. Suggested settings are:
HI – Shag, deep pile, super-soft, or ultraplush carpets, and scatter rugs.
MED – Medium to deep pile.
LO – Low to medium pile.
XLO – The preferred setting for many carpets and also for bare floors.
NOTE: To protect bare floors, slide the 3- way On/Off switch to the FLOOR position to turn off rotation.
CAUTION
DO NOT leave the PowerMate® running in one spot for any length of time. Damage to carpet may occur.
CAUTION
Product Damage Hazard
Use care if the PowerMate® and wand is left in the upright position as it may tip over easily. Property damage can occur if tipped.
VACUUMING TIPS
FOR BEST CLEANING RESULTS

• Slide suction control toward HIGH to increase suction for upholstery and carpets
• Slide suction control towards LOW POWER to decrease suction for lightweight rugs or drapes.
  | Increase suction for upholsteries, carpets, and bare floors.
  ---|---
  Decrease suction for draperies and lightweight rugs.
• Keep the airflow passage open. Check each assembly area in REMOVING CLOGS (page 16) occasionally for clogs.

WARNING
Electrical Shock Or Personal Injury Hazard
Turn off and unplug vacuum cleaner from outlet before checking for clogs.
SUGGESTED SWEEPING PATTERN
For best cleaning action, the PowerMate® should be pushed straight away from you and pulled straight back. At the end of each pull stroke, the direction of the PowerMate® should be changed to point into the next section to be cleaned. This pattern should be continued across the carpet with slow, gliding motions.
NOTE: Fast, jerky strokes do not provide complete cleaning.
VACUUMING TIPS

VACUUMING TIPS
EDGE CLEANER
Active brush edge cleaners are on both sides of the PowerMate® . Guide either side of the PowerMate® along base-boards or next to furniture to help remove dirt trapped at carpet edges. POWERMATE® STORAGE
The lower wand has a U-shaped storage hook at its base that slides into the U-shaped slot on the canister. The storage hook allows the wands and PowerMate® to be stored with the canister to conserve storage space. The canister must be stored on end for this feature to be used.
The PowerMate® must be in the flat position for storage attachment. Use the handle release pedal to place it in this position. The wand will slip out of the slot as it is lifted up for use and will slide into the slot as it is lowered for storage. ATTACHMENTS

CAUTION
DO NOT attach or remove handle or wands while vacuum cleaner is ON. This could cause sparking and damage the electrical contacts or electronic controls.
ATTACHMENT STORAGE
This vacuum cleaner is equipped with onboard attachment storage. The bare floor brush is stored in the canister, and the dusting brush and crevice tool are stored in the attachment holder on the wand. See ATTACHMENT USE TABLE (page 14). ATTACHMENTS ON HANDLE
NOTE: If the PowerMate® is attached, turn vacuum cleaner off before removing handle from wand.

1. Press wand release button and pull up on handle.
2. Slide attachments onto handle as needed. To use the bare floor brush, align the middle hole on the floor brush with the tab on the handle and push onto together. The bare floor brush will click into place. See ATTACHMENT USE TABLE (page 14).

ATTACHMENTS ON WAND

1. To remove wand from PowerMate® , lock wand in upright position.
2. Press wand release pedal with foot and pull the wand straight up and out of PowerMate® .
3. Slide attachments onto wand as needed. To use the bare floor brush, align the side hole on the floor brush with the tab on the wand and push onto together. The bare floor brush will click into place. See ATTACHMENT USE TABLE below.

ATTACHMENT USE TABLE

| CLEANING AREA
---|---
ATTACHMENT| Furniture 1| Bneewte
Cushions 1| Drapes 1| Stairs| Bera Floors| Cdetepra
Floors/Rugs| Walls
Crevice Tool| | | | | | |
Bare Floor Brush| | | | | | |
PowerMate®| | | | | 2| |
Dusting Brush| | | | | | |

1. Always clean attachments before using on fabrics.
2. The 3-way On/Off switch should be in the FLOOR position.

PERFORMANCE/SAFETY FEATURES

WARNING
Personal Injury Hazard
To avoid accidental brushroll starting, always turn off and unplug the vacuum cleaner before cleaning the brushroll area. Failure to do so can result in personal injury.
OVERLOAD PROTECTOR
The PowerMate® has built-in protection against motor and belt damage should the brushroll jam. If the brushroll slows down or stops, the brushroll overload protector shuts off the brushroll motor and the brushroll indicator light emits a red light. The vacuum cleaner suction motor will continue to run.To correct problem: Turn off and unplug vacuum cleaner, remove obstruction, then turn on the vacuum cleaner again. The brushroll indicator light will be off.
NOTE: Once the brushroll motor shuts down, clear jam from brushroll and then restart the vacuum cleaner. If the problem persists, contact the vacuum cleaner help line for assistance.
CHECK BAG INDICATOR
When the vacuum cleaner is running with normal airflow, the CHECK BAG indicator is green. The indicator turns to dark red whenever the airflow becomes blocked. If that occurs, check the disposable dust bag, motor safety filter and other possible clog locations shown in REMOVING CLOGS (page 16).To correct problem: See “Check bag indicator activates” in TROUBLESHOOTING (page 24).
NOTE: The indicator may activate when using certain attachments due to reduced airflow through attachment.
THERMAL PROTECTOR
This vacuum cleaner has a thermal protector which automatically trips to protect the vacuum cleaner from overheating. If a clog prevents the normal flow of air to the motor, the thermal protector turns the motor off automatically. This allows the motor to cool in order to prevent possible damage to the vacuum cleaner.
To correct problem: Turn off and unplug vacuum cleaner to allow the vacuum cleaner to cool and the thermal protector to reset. Check for and remove clogs, if necessary. Also check and clean or replace any clogged filters. Wait approximately fifty (50) minutes and plug the vacuum cleaner in and turn back on to see if the motor protector has reset.
If the canister motor does not resume operation after the reset procedure described above, immediately discontinue use and call 1-877-531-7321 (US) / 1-844608-3081 (CA) for assistance.

CANISTER CARE

REMOVING CLOGS
The vacuum cleaner creates suction that picks up dirt. Rapidly moving air carries the dirt to the dust bag through the airflow passages. The dust bag lets the air pass through, while it traps the dirt.
For best cleaning results, keep the airflow passage open. Check the starred ( **) areas occasionally for clogs. Turn off and unplug vacuum cleaner from outlet before checking. TO CHECK FOR CLOGS:**

• Check dust bag and change if full. See DUST BAG CHANGING (page 17).
• Check motor safety filter and exhaust filter and clean or replace if dirty. See MOTOR SAFETY FILTER CLEANING (page 18) and EXHAUST FILTER CHANGING (page 19).
• Check PowerMate® for any dirt or debris in the belt path area or in the brushroll area. Carefully remove any string or debris located on the brushroll or end caps. See TO CLEAN BRUSHROLL (page 21).

If the vacuum cleaner still has poor suction, do the following:

1. Connect the hose to the canister and turn vacuum cleaner on. Check the end of the hose for suction. If there is good suction on the hose handle, there is no clog in the hose. If the suction is bad, remove any dirt or debris in the hose and handle.
2. Connect hose handle to wand. Check the end of the wand for suction. If there is good suction at the end of the wand, there is no clog in the wand. If the suction is bad, remove any dirt or debris in the wand.
3. Check PowerMate® swivel. Remove any dirt or debris.

CLEANING EXTERIOR AND ATTACHMENTS

1. Turn off and unplug vacuum cleaner. DO NOT drip water on vacuum cleaner.
2. To clean exterior, or to reduce static electricity and dust build-up, wipe outer surface with a clean, soft cloth that has been dipped in a solution of mild liquid detergent and water, then wrung dry. Wipe dry after cleaning.

CAUTION
Do not use attachments if they are wet. Attachments used in dirty areas, such as under a refrigerator, should not be used on other surfaces until they are washed. They could leave marks.
DUST BAG CHANGING
For best cleaning results, the dust bag should be changed often. The CHECK BAG indicator will turn to red when the bag needs to be changed or the airflow is blocked.
NOTE: See REPLACEMENT PARTS for part number and purchase details (page 6).

1. Turn off and unplug vacuum cleaner.
2. Remove hose from canister.
3. Squeeze the hood release button, then lift canister hood.
4. Pull bag out of the bag mount. NOTE: The bag mount will flip forward after removing bag. This will prevent the hood from closing until a new bag is installed.
5. Check the motor safety filter and clean or, if necessary replace. See MOTOR SAFETY FILTER CLEANING (page 18). NOTE: DO NOT bend or crease the middle of the cardboard when installing the bag into the bag mount slots.
6. Rotate bag mount down and install bag into slots per illustration, pushing down until the cardboard tab locks into position and the holes align.
7. Tuck the bag securely into the bag cavity so that none of the bag will be pinched by the hood.
8. Close and latch canister hood.
9. Insert hose into canister until it snaps in place.
10. Plug cord into wall outlet.

CAUTION
NEVER REUSE A DUST BAG. Very fine materials, such as carpet freshener, face powder, fine dust, plaster, soot, new carpet lint, etc. can clog the bag and cause it to burst before it is full, which may damage the vacuum cleaner motor. Change bag more often when vacuuming these materials.
MOTOR SAFETY FILTER CLEANING
WARNING
Electrical Shock Hazard
Turn off and unplug vacuum cleaner from electrical outlet. Do not operate the vacuum cleaner without the motor safety filter. Be sure the filter is dry and properly installed to prevent motor failure and/or electrical shock.

MOTOR SAFETY FILTER
Check motor safety filter occasionally and clean when dirty.
NOTE: See REPLACEMENT PARTS for part number and purchase details (page 6).

1. Remove the bag as outlined in the DUST BAG CHANGING (page 17) section.
2. Lift the rubber retainer and pull out motor safety filter as shown.
3. Wash filter in warm soapy water, rinse, then dry. Do not clean in dishwasher or install while damp.
4. Slide the filter back into place under the ribs in the bag cavity.
5. Replace the bag as outlined in the DUST BAG CHANGING (page 17) section.

EXHAUST FILTER CHANGING
WARNING
Fire and/or Electrical Shock Hazard Do not operate with a clogged exhaust filter or without the exhaust filter installed. Do not operate without filter cover installed.
EXHAUST FILTER – HEPA MEDIA
The exhaust filter cartridge must be replaced when dirty. Replace the filter when the entire surface area is covered evenly. The filter CANNOT be washed as it will lose its dust trapping ability.
NOTE: See REPLACEMENT PARTS for part number and purchase details (page 6).

1. Push latch up to release the exhaust filter cover from slot in canister.
2. Pull filter cover and outward to remove it from filter chamber in the canister.
3. Remove the exhaust filter cartridge from the filter cover.
4. Insert the new exhaust filter cartridge into the filter cover with the rubber seal upward.
5. To replace the exhaust filter cover, insert the two tabs on the cover into the slots at the top of the filter chamber.
6. Rotate filter cover down until it snaps into place.

POWERMATE® CARE

Always follow all safety precautions when performing maintenance to the PowerMate®.
WARNING
Electrical Shock or Personal Injury Hazard
Always turn off and unplug vacuum cleaner before performing maintenance to the vacuum cleaner. Failure to do so could result in electrical shock or personal injury from vacuum cleaner suddenly starting.
BELT CHANGING AND BRUSHROLL CLEANING
TO REMOVE BELT

1. Press handle release pedal and lower the swivel. Turn PowerMate® upside down and remove the four (4) screws securing base to PowerMate® cover.
2. Turn PowerMate® right side up. Loosen the rear and side latches (A flat blade screwdriver may be required).
3. Grasp cover by rear and pull up to remove it from base.
4. Lift brushroll assembly out and remove worn belt.
5. Check and clean end cap areas. See picture on page 21 for complete brushroll assembly.

BELT CHANGING AND BRUSHROLL CLEANING
TO CLEAN BRUSHROLL:
NOTE: In order to keep cleaning efficiency high and to prevent damage to your vacuum cleaner, the brushroll must be cleaned every time the belt is changed.
The brushroll must also be cleaned according to the following schedule:

IMPORTANT
Turn off and unplug vacuum cleaner from electrical outlet. Check and remove hair string and lint build-up in the PowerMate® brushroll and end cap areas.
Remove any dirt or debris in the belt path area or in the brush unit area.
Carefully remove any string wound onto the brushroll and end caps. TO REPLACE BELT

1. Install new belt over motor shaft, then over belt path.
   NOTE: See REPLACEMENT PARTS for part number and purchase details (page 6).

2. Place brushroll assembly back into PowerMate®.

3. Line up front of cover and base. Rest cover on front edge of base as shown.

4. Rotate cover back. Press cover firmly until side and rear latches snap into place.
   NOTE: Make sure there is no gap between the cover and base.

5. Turn PowerMate® upside down and replace the four (4) screws that secure the cover to the base.

BRUSHROLL SERVICING

WARNING
Electrical Shock or Personal Injury Hazard
Always turn off and unplug vacuum cleaner before performing maintenance to the vacuum cleaner. Failure to do so could result in electrical shock or personal injury from vacuum cleaner suddenly starting.
TO CHECK THE BRUSHES When brushes are worn to the level of the base support bars, replace the brushroll assembly.
TO REPLACE BRUSHROLL ASSEMBLY

1. Remove PowerMate® cover, belt and brushroll assembly. See “To Remove Belt” in BELT CHANGING AND BRUSHROLL CLEANING (page 20).
2. Install new brushroll assembly.
3. Reinstall belt and PowerMate® cover. See “To replace belt” in BELT CHANGING AND BRUSHROLL CLEANING (page 21).

NOTE: See REPLACEMENT PARTS for part number and purchase details (page 6).

TROUBLESHOOTING

Review this table to find do-it-yourself solutions for minor performance problems. Any service needed, other than maintenance described in this Use & Care Guide, should be performed by a qualified service agent.
WARNING
Always turn off and unplug vacuum cleaner before performing maintenance to the vacuum cleaner. Failure to do so could result in electrical shock or personal injury.

press On/Off switch.
Tripped circuit breaker/blown fuse at household service panel.| Reset circuit breaker or replace fuse.
Loose hose electrical connections.| Reconnect hose ends.
Poor job of dirt pick-up.| Full or clogged dust bag.| Change bag.
Clogged airflow passages.| Clear airflow passages.
Dirty filters.| Clean/change filters.
Wrong pile height setting.| Adjust setting.
Wrong power level selected.| Adjust control.
Hole in hose.| Replace hose.
Worn PowerMate®  brushroll.| Change brushroll.
Worn or broken belt.| See BELT CHANGING AND BRUSHROLL CLEANING (page 20-21).
Dirty brushroll or end caps.| See BELT CHANGING AND BRUSHROLL CLEANING (page 20-21).
Canister hood open.| Close and latch hood.
Tripped overload protector in PowerMate® . See OVERLOAD PROTECTOR (page 15).| Remove any items that may be caught or jammed, then restart. If vacuum cleaner starts and stops again, clean brushroll and end caps, then restart.
Vacuum cleaner starts but shuts
off.| Hose or hood electrical connections.| Check connections, reconnect hose ends.
Tripped overload protector in PowerMate®. See OVERLOAD PROTECTOR (page 15).| Remove any items that may be caught or jammed, then restart. If vacuum cleaner starts and stops again, clean brushroll and end caps, then restart.
Tripped thermal protector in canister.| See THERMAL PROTECTOR (page 15).
PowerMate® will not run when
attached.| PowerMate®  connections unplugged.| Plug in firmly.
Worn or broken belt.| See BELT CHANGING AND BRUSHROLL CLEANING (page 20-21).
Dirty brushroll or end caps.| See BELT CHANGING AND BRUSHROLL CLEANING (page 20-21).
Tripped overload protector in PowerMate®. See OVERLOAD PROTECTOR (page 15).| Remove any items that may be caught or jammed, then restart. If vacuum cleaner starts and stops again, clean brushroll and end caps, then restart.
Handle switch set to FLOOR position.| Slide handle switch to CARPET position to activate PowerMate®.
Check bag indicator activates.| Full or clogged dust bag.| Change bag.
Dirty filters.| Clean/change filters.
Blocked airflow passage.| Clear blockage from airflow passage.
Certain attachment tools.| This is normal. The indicator will turn to green when tool is removed.
Vacuum cleaner picks up moveable rugs or PowerMate®
pushes too hard.| Wrong pile height setting.| Adjust setting.
Suction too strong.| Slide the electronic suction control to a lower power setting.
Cord will not rewind.| Dirty power cord.| Clean the power cord.
Cord jammed.| Pull out cord and rewind.
Vacuum cleaner leaves marks on
carpet.| Wrong vacuuming pattern.| See VACUUMING TIPS (page 12).

Vacuum Cleaner Help Line
US: 1-877-531-7321
CA: 1-844-608-3081
8:00 am — 5:00 pm ET M-F
Kenmore and the Kenmore logo are registered trademarks of Transform SR Brands LLC
and are used under license by Cleva North America, Inc., Greenville, SC 29607

References

• Kenmore Floor Care | Home Cleaning Solutions & Products

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