WINEGARD GW-5G01 Gateway 5G User Guide
- June 12, 2024
- WINEGARD
Table of Contents
Model: GW-5G01
Gateway 5G
User Guide
5G LTE WIFI ROUTER
AIR™ 360 Plus 5G ANTENNA REQUIRED FOR USE
Welcome
Congratulations on your Winegard® Gateway™ 5G purchase! Thank you for
entrusting Winegard to bring connectivity solutions to you while on the go.
This product, combined with the Winegard Air™ 360 Plus 5G, is the latest
technology in Winegard’s suite of products. It will provide you even more
freedom when choosing where to adventure, all while bringing the comforts ofTV
and secure internet to you and your devices. Please read this manual as it
contains installation, maintenance, and usage information.
Product Overview
The Winegard Gateway 5G has been designed for use only with the Winegard Air
360 Plus 5G system and will not operate as a standalone accessory. The Air 360
Plus 5G is compatible for RVs with a roof-radius of 230 inches to flat and a
7-inch max. roof thickness. If needed, cable extensions can be purchased
through Winegard.
RV Manufacturer Install
Many RV manufacturers have chosen to factory install the Air 360 Plus 5G and
prewire both +12VDC and the WiFi/5G antenna cables. These will be located
directly behind a cap (shown on Page 4) on the RV’s ceiling. If this is the
case, remove the cap to access the wiring. Once you’ve found the +12VDC wiring
and five-color coded antenna cables (Red, (2)Yellow, and (2)Green) you can
continue to the Installation section (Page 4).
Aftermarket Install
If your vehicle does not have an Air 360 Plus 5G antenna installed, please
contact your local RV dealer for information on having one installed. It is
recommended to nstall the Air 360 Plus 5G before attempting to install the
Gateway 5G system as the Gateway 5G must be installed directly under the Air
360 Plus 5G. 12VDC must be present where the Gateway 5G is to be mounted.
Please refer to Air 360 Plus 5G manual for correct installation instructions.
Specifications
Wireless Standard : 802.11ac
Frequency Band: LTE: B1/B2/B3/B4/B5/B7/B8/B12(B17)/B13/B14/B18/B19/
B20/B25/B26/B28/B29/B30/B32/B66/B71 5G:
n1/n2/n3/n5/n7/n8/n12/n20/n25/n28/n38/n40/n41/ n48/n66/n71/n77/n78/n79
Dual Band Wireless Speed: 2.4 GHz: 450Mbps 5 GHz: 1300 Mbps
Max Speed: 4G LTE – 2Gbps download
5G – 5Gbps download
Ethernet – 1000 Mbps download
Starlink Compatible
Wireless Security: WPA, WPA2, WPA mixed
Antennas: WiFi: (1) in Gateway 5G & (1) in Air 360 Plus 5G 5G LTE: (4) in
Air 360 Plus 5G
GPS: (1) in Gateway 5G
WiFi Range: Up to 1/3 mile
SIM Card Port (Dual): Mini SIM (2FF) – (25mm x 15mm x 0.76mm)
Compatible Carriers: Winegard FreedomGO, AT&T, and T-Mobile
For complete list of compatible carriers: www.winegard.com/connect
Power Rating: DC 9-16V, 1.7A
Operating Temperature Range: -30°C to +70°C (-22°F to +158°F)
Weight: Approximately 1 lb.
Dimensions: 8.13″l x 8.13″w x 1.68″d
Mounting: Installs on RV ceiling (remove cap indicating Air 360 Plus 5G
is installed)
Warranty & Support: Warranty: 2 Years Parts, 1 Year Labor
Support: Complimentary Telephone and Email Support
Online Technical Manuals and Instructions
Large Dealer Support Network
Setup Requirements: Minimum Wireless 802.11 b/g/n 2.4 GHz network, 5GHz,
or Ethernet connection; Winegard Air 360 Plus 5G antenna; computer, tablet, or
smartphone with a web browser; Winegard Halo App (optional)
What’s in the Box
- Gateway 5G Router
- Mounting Plate
- FreedomGo Sim Card (installed)
- Installation Hardware
- Power Cable
- Manual
Connection Overview
LED Definitions
LED DEFINITION – LOCATED ON BACKSIDE OF Gateway 5G:
| LED OFF | System is powered down. |
|---|---|
| SOLID RED | System is booting up. |
| FAST BLINKING GREEN | System is initializing. |
| FAST BLINKING YELLOWISH-GREEN | System is up and waiting for an Internet |
connection.
SOLID GREEN| System is connected to the Internet.
ALTERNATING GREEN/ORANGE| System is being updated with new software.
Installation
If the Air 360 Plus 5G system was installed at the RV manufacturer, you should
notice a white circular Winegard cable access cap on the ceiling of your RV,
directly below where the Air 360 Plus 5G is installed. If the Air 360 Plus 5G
was not previously installed, refer to the Air 360 Plus 5G installation
instructions before attempting to mount the Gateway 5G system.
Note: When mounting the Gateway 5G to the ceiling, it MUST be mounted
directly under the Air 360 Plus 5G to ensure the WiFi and 5G LTE antenna
cables reach the Gateway 5G connections.
Step 1 – Remove the two screws that secure the access cap to the ceiling
and gently pull the +12VDC power cables and three smaller antenna cables down
through the hole. If any of these cables are missing, please contact your
coach manufacturer or installing dealer.
Step 2 – Pull the cables through the guide hole of the mounting bracket
and align this hole with the hole in the ceiling of the RV. Make sure that the
bracket is in a parallelposition with the walls of the RV. Once in position,
secure the mounting plate to the ceiling of the RV with four screws included
in the mounting hardware.
Step 3 – Next, with the provided two wire nuts,
splice the included 9.5” power cable and the power cable that the RV
Manufacturer installed. Connect the black wire to the ground wire from the RV,
and the red wire to the power wire from the RV. Ensure that the cables are
secure to the wire nuts before continuing. If the power switch was already
installed from the OEM discard the included wall plate and power switch and
continue to Step 13.
Note: If the power wire was not installed, you will need to install your
own power wire. It is recommended to use 18-guage wire, no longer than 50 feet
with a dedicated 12VDC circuit and a 3A fuse. See Air 360 Plus 5G installation
manual for more information.
Step 4 – Choose a location to install the supplied Wall Plate with Power
On/ Off switch. When selecting a location, remember that a +12VDC power cable
will need to be run from the Gateway 5G to the switch.
Step 5
– For a wall or panel mount, drill or use a hole saw to create a 1¼” hole.
Pull the power cable from the Gateway 5G and the RV’s power wires through the
wall or panel.
Step 6 – Be sure the switch is in the OFF (O) position before continuing.
Slide the power switch into the wall plate.
Step 7 – Connect the +12V power wire from the vehicle to a small red
terminal insulator. Crimp the connector.
Step 8 – Connect this small red terminal insulator to the isolated spade
of the power switch.
Step 9 – Connect the red wire from the Gateway 5G to the other small red
terminal insulator. Crimp the connector.
Step 10 – Connect this small red terminal insulator to the middle spade
on the switch.
Step 11 – Slide the ground wire from the vehicle into one end of the
barrel crimp splice and slide the black ground wire from the Gateway 5G into
the opposite end of the splice. Crimp the splice.
Step 12 – Mount the wall plate to the wall or panel with the two supplied
wall plate screws.
Step 13 – Now is time to connect the exterior antennas to the Gateway 5G.
Connect the WiFi cable with the red tubing to the mating connector that is
designated in the #2 slot.
Step 14 – Connect the 5G LTE cables with their respective mating
connectors (Yellow – #4 and #6 slot and Green – #3 and #5 slot).
Step
15 – Before connecting the power cable to the Gateway 5G confirm that all
other connections are properly made. If so, connect the power cable. Turn the
wall plate power switch to the ON position and verify that the LED on the
backside of the Gateway 5G illuminates.
Step 16 – Lastly, feed all excess cabling back into the hole of the
ceiling and push the backside of the Gateway 5G up onto the mating hooks.
There will be two on the side opposite the cabling hole and one on the same
side as the guide hole. Once the Gateway 5G is secure to the hooks, slide the
Gateway 5G towards the release lever until it locks into place. A clicking
sound indicates the Gateway 5G is locked in position. 
Installation Diagram
Web Operation
Note: To access the Winegard ConnecT software Winegard recommends web
browsers Microsoft Edge, Firefox, Safari, and Google Chrome.
Warning: For first time users – On the initial setup, your Gateway 5G may
have to reconfigure the modem. If this occurs, expect an additional 1-2
minutes of delay before the Gateway 5G can be used.
DO NOT CLICK THE BACK BUTTON on your web browser when navigating through this
software.
Step 1 – Turn the Gateway 5G power switch ON. Turn on the WiFi enabled
device(s) that you want to connect and scan for wireless networks. It may take
a few minutes for the Winegard network to appear.
Step 2 -The
label located on the front of this manual lists the unique default SSID and
password. Select this WiFi network from the list and enter the correct
password.
Note: It is recommended to set your device(s) to automatically reconnect
with the Winegard Gateway 5G
Step 3 –
Once connected, open your device’s Internet browser and type 10.11.12.1 into
the address bar and press Enter. This will take you to the Admin Login page.
Login using the following:
USERNAME: admin
PASSWORD: admin
The Winegard Gateway 5G with Air 360 Plus 5G can access the internet two ways:
from a local WiFi network or a 5G LTE network.
Step 4 – To connect to a WiFi network, select WiFi from the Internet
Access options and then click on SCAN FOR WiFi. This will bring up a list of
all WiFi signals in range (this will take around 30 seconds). The list of
available networks will be displayed by signal strength. Select the desired
network (SSID) and click CONTINUE.
Step 5 –
Enter the network password, if prompted and click Continue. Once the Winegard
Gateway connects to the internet the INTERNET STATUS field will show Connected
(this could take up to two minutes). You are now ready to use the
WiFi.
Note: Some
networks will display a “splash page” when connecting instead of using a
network password. When connecting to a network requiring a splash page for
multiple days, it may be necessary to clear your browser cache.
Step 6 – To connect to a 5G LTE network, select Cellular from the
internet access options. Then click SELECT. If you have available data to use,
the INTERNET STATUS should display Connected to Cellular “Winegard ConnecT
Data Plan”. You are now ready to use the 5G LTE connection. If you do not have
any available data, the Internet Status field will display Denied Access. You
will have to add data in order to use the 5G LTE connection.
WARNING: Connecting to the Internet through 5G LTE will consume data from
your Winegard FreedomGO data plan.
Step 7 – To add data you must be connected to an internet source. If
needed, connect to a WiFi source (steps 4-5). Once connected, from the Status
page, select the DATA PLAN button. On the Data Plan page, you can see how much
data you have remaining or click the link in the subscription field. Here you
can sign in and view your account or set up a new account. When creating a new
account enter the Account Registration form and select Save. Once this is
complete you can choose the right FreedomGo plan that is
right you. 
NOTE: Once you
have a Winegard account for your Gateway 5G system you may purchase data any
time by signing into your account at shop.winegard.com. This can be done away
from your RV.
NOTE: All data plans are non-refundable and if the auto renew feature is
selected at the time of purchase you must turn it off by accessing your
account, ahead of the current active plan’s expiration.
Navitgate to Page
More advanced features and information can be found on pages located within
the drop-down menu located under the NAVIGATE TO PAGE section on Status
Page.
Local Network
Settings
Note: Any changes made to your network settings will result in a
temporary loss of all network connections. You will need to reconnect all
devices to the Winegard Gateway 5G with the changed network name and/or
password.
Change Local Network Name (SSID)
It is recommended that you change the network name of your Winegard Gateway
5G. This will improve the security of your network and make it easier to find
with your WiFi enabled devices.
Change Network Password
To secure your network, it is suggested that you change the network password
to something you can remember. The new password must be at least eight
characters long.
Security
Type
The Winegard ConnecT Security Type has been defaulted to WPA2-PSK (AES). Other
security options are available on this page.
5 GHz Network Settings
For faster device performance enable the 5GHz network. Once enabled connect
your WiFi enabled devices to the SSID shown.
Guest Network
The ConnecT software provides a simple
way to set up an extra network that doesn’t have access to the Status page.
This allows you to provide guests with an easy login process to use when
accessing your network while you still maintain a secure system.
To set up a Guest Network click on the ENABLE selection, give the Guest
Network SSID an easily recognizable name, and enter a password that can be
remembered by your guest. If you use a simple password, it is recommended that
the guest network be disabled when not in use.
Advanced Settings
Change Administration Password
It is not necessary to change the administration password,
however, to change the password, click on CHANGE PASSWORD to bring up the new
password screen. Enter the new password into the area for both PASSWORD and
RE-ENTER PASSWORD. The password in each of these boxes must match.
Change Network Address
WARNING: Do not change the network address unless instructed by Winegard
Customer Support. Doing so may cause your system to not function properly.
Restart System
Press the restart button only if needing to reboot the Winegard Gateway 5G
system.
WiFi Internet Identifier
Here you can change the MAC Address of the Gateway 5G system.
Saved Networks
Within the Saved WiFi Networks page, you can manage your preferences to what
WiFi networks your system will connect to. The system can remember if you
frequently visit and use a location’s WiFi, therefore not requiring you to
enter the password to connect.
Data Plan (Winegard FreedomGO Data Plans Only)
Within the Data Plan page, you can see how much data you have remaining or
click the link in the subscription field to view your current plan or purchase
more data. You must have an internet connection to access this Winegard Sign
In page.
Change Provider
See Adding a SIM Card on page 17 of this manual. You must have a WiFi
connection to change the 5G LTE provider.
Network
Activity
Within the Network Activity page, you can see what devices are currently
connected to your Gateway 5G system as well as what network you are connected
to. You can also see the network traffic activity and data consumption from
the time the unit was last powered on.
GPS Location
Within the GPS Location page, you can see the latitude and longitude of your
Gateway 5G. Here you must Turn On GPS Services which will allow you to Find My
RV when using the Winegard RV Halo app. When using the app, you must sign in
and register your Gateway 5G in order to access Find My RV.
Update Software
When first setting up the Winegard
Gateway 5G it is recommended to check for software updates the first time the
system is connected to an Internet source. It is also recommended to check for
updates every couple months for fixes and added features.
In the Update Software page, you can check for the latest software version,
check for a modem update, or restore the system to the original factory
configuration.
Note: To retain all passwords and name changes during updates, click
Keep Settings.
Restore/Return To Factory
Defaults You can return the system to factory defaults either by clicking the
Restore button on the Update Software page, or by holding the reset button
located on the backside of the Gateway 5G between the power cable and the
Green cable connector #3 for 30 seconds, as shown on page 3.
WARNING: All changes will be lost and the unit will return to the factory
default SSID and password.
Support
Within the Support page, you will find useful information on how to contact
the Winegard support team. If you are experiencing issues, you may be asked to
save a log file. To do this you will click on the SAVE LOG button and a
download from the Winegard Gateway 5G software to your device will begin. A
file will be generated and downloaded that you will be able to email Customer
Support for review.
Before
contacting the Winegard support team click on the FAQ button and see if the
issue/question you are experiencing is already listed.
About
The About page has information about your Gateway product, such as current
software version, Cellular Carrier, IMEI Number, SIM Card Number, and much
more.
Adding a SIM Card
The Winegard Gateway 5G comes ready for use out of the box, preinstalled with
a unique Winegard SIM card that supports the fastest speeds available without
the threat of throttling. Unlike some hotspot data plans, the Winegard plan
allows you to decide what data plan is right for you for 30 days and will not
charge overages or throttle your speeds at any point. If you happen to need
more data, you can purchase additional plans at any time.
At the time this manual was written, the Winegard Gateway 5G has been fully
certified for use with the Winegard FreedomGo Plans, AT&T®, and T-Mobile®.
Visit www.winegard.com/gateway to view up-
to-date approved carriers.
Winegard provides a service activation team that can get you the
right plan and SIM card for the carrier of your choice without having to call
or visit a retailer. Simply call
1-877-494-0659 and speak to a
representative. A SIM card will be delivered to you within a couple business
days.
Scan to learn more
https://winegard.com/service-plans/mobile-data-plans/
Once you have the SIM card from Winegard, you are ready to install it. In
order to do this, follow these instructions:
Step 1 – Start with the Gateway
5G power turned off. The Gateway 5G will then need to be removed from its
mounting location. See diagram to the right on how to pull down on the release
lever and slide the Gateway 5G before pulling down gently.
Step 2 – Locate the SIM card slot on the backside of the Gateway 5G. A
portion of the Winegard FreedomGo SIM card (SIM0) is exposed. It is not
necessary to remove this SIM as Winegard Data is always available for
purchase.
Step 3 – In the upper slot (SIM1) of the dual SIM Connector, insert the
NEW carrier’s SIM card with the metal electronic chip facing the electronics
board and the angled corner in the correct position, as shown below. If the
SIM is inserted incorrectly the SIM will not be recognized and an error code
will be displayed on the Status page.
Step 4 – Turn the Gateway 5G power
switch on.
Step 5 – Return to the Status page of the Winegard software by following
steps 1-3 on page 8. Next, avigate to the Change Provider page. Select the
SIM SELECTION drop down menu and choose the correct SIM. Verify that the
correct cellular provider is listed in the CELLULAR PROVIDER field and that
the correct APN from the table below matches. Once verified click on the
Change Provider button. 
Cellular Provider| APN
(Access Point Name)
---|---
T-Mobile| fast.t-mobile.com
AT&T| broadband
Step 6 – Changing the carrier will initiate the modem to restart. When it
has completed, verify that the Cellular option is selected under Internet
Access. Once the Internet Status field shows “Connected to “Provider” User
Data Plan” you are now ready to use the cellular connection.
Note:
Using a SIM card other than the FreedomGO plan will eliminate some features,
such as the Data Plan page. For more information about data usage, contact
your cellular provider.
RV Halo App
Winegard has
created a NEW app, called the RV Halo, that offers an alternative solution to
controlling the Winegard Gateway 5G. This takes the place of the Winegard
Connected app with more features and will incorporate other Winegard IoT
products.
Troubleshooting
Problem – I am not seeing the SSID for my Gateway 5G system.
Solution – Remove the Gateway 5G from the mounted location and check that
the LED, located on the backside, is powered on. If not, with a voltage meter,
verify that 12V is getting from the vehicle power to the Gateway 5G. If it is
powered on and you do not see the SSID, reset the unit by pressing and holding
the reset button next to the power connector for 30 seconds.
Problem – What if I lost my manual and/or cannot find my SSID or
password?
Solution – The factory preset SSID and password will be located on the
backside of the Gateway 5G system. To return to factory default, press and
hold the reset button for 30 seconds. Then, you may log in using the factory
SSID and password.
Problem – What do I do if 10.11.12.1 does not bring up the login page?
Solution – First, verify that the WiFi signal that your device is
connected to is in fact the Gateway 5G. If not connected to the Gateway SSID,
the web address isn’t valid. If you are connected to the correct network, the
address may have been changed. To resolve this, perform a factory reset by
pressing and holding the reset button for 30 seconds.
Problem – What range and coverage can I expect to get?
Solution – Service and Coverage not available everywhere. To see the
Winegard Nationwide coverage map, go to https://winegard.com/serviceplans
/data-plans/freedom-go. If you are bringing your own SIM card, check your
provider’s coverage map.
Problem – I want to shut off the LED that is illuminating from the
Gateway 5G.
Solution – On the Status page there is a Status LED on/off toggle. You
can turn this off but doing so will temporarily remove the ability to see the
status of the Gateway 5G. Turning the LED switch back on will bring back this
feature.
Problem – The system software shows I’m connected to a WiFi source but
why aren’t the web pages loading?
Solution – Some WiFi sources do not require a password to connect but do
require something before they will let you use their network. In these cases,
they will often have a “SPLASH” page that requires you to either agree to
their Terms and Conditions or enter a password before they will allow you to
use their network. These pages will not always load on the web browser that
you select but instead open on your devices default browser. Sometimes
browsing to a web page will also bring up this splash page. Also, try entering
fixwifi.it into your web address bar. This should force the splash page to
load.
Problem – I have data but I am not able to connect to the internet. The
Internet Status field continuously gives messages but never connects.
Solution – Confirm that you have coverage in your location. To view the
5G/LTE nationwide coverage map for the Winegard Data Plan visit
https://winegard.com/service-plans/data-plans/freedom-go.The Gateway 5G will
not work in Mexico. Power cycle the Gateway 5G and wait 10 seconds.
Problem – I am receing a NO SIM error, but the SIM card is in the
Gateway.
Solution – Refer to page 18 to verify the SIM is installed in the correct
slot, and the corresponding slot is selected on the Change Provider page.
Also, try cleaning the contacts on the SIM card using a pencil eraser.
All other problems please contact Winegard Customer Support at
1-800-288-8094 or email
[email protected]. A Log File may be requested.
When the problem is occurring, before attempting to power down, download a Log
File (see page 16)
FCC STATEMENT
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause ndesired operation.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following methods:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and devices.
- Connect the equipment into an electrical outlet on a circuit different from that which the radio receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
FCC CAUTION
Any changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate this equipment.
Only channels 1–11 can be operated. Selection of other channels is not
possible.
This device and its antenna(s) must not be co-located or operating in
conjunction with any other antenna or transmitter.
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
a minimum distance of 25 cm between the radiator and your body. This device
and its antenna(s) must not be co-located or operating in conjunction with any
other antenna or transmitter except in accordance with FCC multi-transmitter
product procedures. This device complies with FCC and Industry Canada license-
exempt RSS standard(s). Operation is subject to the following two conditions:
(1) this device may not cause interference, and (2) this device must accept
any interference, including interference that may cause undesired operation of
the device.
Disclaimer:
Although every effort has been made to ensure that the information in this
manual is correct and complete, no company shall be held liable for any errors
or omissions in this manual. Changes and technological advances are
continuously being made in the wireless market. Information provided in this
manual was accurate at time of printing. If the Gateway 5G does not function
as expected, please contact Winegard Company at 1-800-2888094, email
[email protected], or visit our website at
www.winegard.com/gateway-5g.
SCAN FOR
MORE PRODUCT INFORMATION| WARRANTY OR CALL
800-288-8094
---|---
|
https://winegard.com/gateway-5g/| https://winegard.com/2-year-warranty/
For help, email [email protected] or call
1-800-288-8094
Winegard Company 2736 Mt. Pleasant St. | Burlington, IA 52601
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