NuvoMed HNB-4/0143 DigiEars Light Bluetooth Neckband Hearing Aid Instruction Manual

NuvoMed HNB-4/0143 DigiEars Light Bluetooth Neckband Hearing Aid

Product Information

This product is an over-the-counter (OTC) hearing aid designed for users who are 18 years old and above. It is important to note that individuals younger than 18 with hearing loss should consult a doctor, preferably an ear-nose- throat doctor (ENT), for specialized care. The OTC hearing aid is intended to assist individuals with hearing loss by amplifying sound. It should not cause pain or discomfort during insertion. If any pain or discomfort is experienced, the device should be removed and reinserted following the instructions. If pain or discomfort persists, contact the manufacturer or a hearing healthcare professional. It is important to seek medical help from an ENT if any of the following apply:

• Injury or deformity caused by an accident.
• Experiencing vertigo (dizziness).
• Having persistent pain or discomfort even after following the instructions.

This device should not be used as hearing protection in loud environments. If exposed to overly loud sounds, it is recommended to remove the device and use appropriate hearing protection such as earplugs. If the sound output of the device becomes uncomfortably loud or painful, the volume should be turned down or the device should be removed. If any part of the hearing aid gets stuck in the ear and cannot be easily removed, medical help should be sought. Tweezers or cotton swabs should not be used as they may cause further injury to the ear. If concerns or difficulties with hearing persist after using the device, it is advisable to consult with a hearing healthcare professional. Possible side effects from wearing the hearing aid may include dizziness, tinnitus, perceived worsening of hearing loss, nausea, headache, skin reaction, and excessive ear wax accumulation. If any of these side effects are experienced, it is recommended to contact a hearing care professional. It is important to note that adjusting to the new sounds provided by the hearing aids may take time and patience. Utilizing additional communication cues such as reading lips, facial expressions, and gestures can enhance the learning process and complement the amplification provided by the device.

Product Usage Instructions

1. Ensure that you are 18 years old or above to use this OTC hearing aid. If you are younger than 18 with hearing loss, consult a doctor, preferably an ENT, for specialized care.

2. When inserting the device, it should not cause any pain or discomfort. If it does, remove the device and try inserting it again following the instructions. If pain or discomfort persists, contact the manufacturer or a hearing healthcare professional.

3. If you experience any of the problems listed below, seek medical help from an ENT:

   • Injury or deformity caused by an accident.
   • Experiencing vertigo (dizziness).
   • Persistent pain or discomfort even after following the instructions.

4. In loud environments, remove the device and use appropriate hearing protection such as earplugs.

5. If the sound output of the device becomes uncomfortably loud or painful, turn down the volume or remove the device. If consistently needing to turn down the volume, further adjustment may be
   required.

6. If any part of the hearing aid gets stuck in the ear and cannot be easily removed with fingers, seek medical help. Do not use tweezers or cotton swabs as they may cause further injury.

7. If concerns or difficulties with hearing persist after using the device, consult with a hearing healthcare professional.

8. If you experience side effects such as dizziness, tinnitus, perceived worsening of hearing loss, nausea, headache, skin reaction, or excessive ear wax accumulation, contact a hearing care professional.

9. Be aware that adapting to the new sounds provided by the hearing aids may take practice, time, and patience. Utilize additional communication cues such as reading lips, facial expressions, and gestures to enhance the learning process.

WARNINGS

WARNING: If You Are Younger Than 18, Do Not Use This Product.
You should go to a doctor, preferably an ear-nose-throat doctor (an ENT), because your condition needs specialized care. Over-the-counter hearing aids are only for users who are age 18 or older.
This OTC hearing aid is for users who are age 18 and older. People who are younger than 18 with hearing loss should see a doctor, (preferably an ENT), because they may need medical testing and management. Hearing loss can affect speech and learning, so profes­sional fitting and continuing care are also important.

WARNING: When to see a doctor
If you have any of the problems listed below, please see a doctor, preferably an ear-nose-throat doctor (an ENT).

• Your ear has a birth defect or an unusual shape. Your ear was injured or deformed in an accident
• You have seen blood, pus, or fluid coming out of your ear in the past 6 months
• Your ear feels painful or uncomfortable
• You have a lot of ear wax, or you think something could be lodged in your ear
•  You get really dizzy or have a feeling of spinning or swaying (called vertigo)
• Your hearing changed suddenly in the past 6 months
• Your hearing changes and/or varies, i.e., it gets worse then gets better again
• You have worse hearing in one ear
• You hear ringing or buzzing in only one ear

WARNING: This Hearing Aid Should Not Cause Pain Upon/During Insertion.
Remove this device from your ear if it causes pain or discomfort when you insert or place it in the ear. If you decide to try inserting the device again, make sure to follow the instructions. If you feel pain or discomfort again, contact the manufacturer. If your pain and/or discomfort doesn’ t go away, contact your hearing healthcare professional.
You can also report this to FDA as an adverse event. To do this, please follow the instructions that will appear later in this manual.

WARNING: Do Not Use If Any Of The Following Apply To You

• Congenital atresia of external ear or deformity of any part of the ear canal
• Deafness is unstable, and the degree of hearing loss often fluctuates
• Persistent headaches, dizziness, earaches, tinnitus or other symptoms that are not suitable for adaptation
• Sudden onset of hearing loss within the past 3 months; rapid progressive deafness; unilateral hearing loss or other acute ear disease
• Effusion (secretions/discharge) in the ear and/or frequent purulence (pus).
• Central deafness (central nervous system) or non-organic deafness.
• Patients with acute otitis externa and tympanitis.
• Patients with acute and chronic suppurative otitis media (in the period of purulent infection).
• Patients who are allergic to the materials of this product.

WARNING: Important Safety Instruction

• Keep small parts (hearing instrument(s), ear tips, battery or other detachable parts)that can be swallowed out of reach of children.
• Dropping, immersing in liquid, exposure to strong electromagnetic fields and/or excessive heat will damage the hearing aid. Remove devices prior to any type of X-ray, MRI, or CT scan.
• If parts become stuck in the ear canal, seek medical assistance-do not attempt to remove by yourself.
• Do not use at high volume for extended periods of time. Ear injury can result.
• If you experience any pain or strong discomfort using the devices, remove it and consult a doctor.
• Routine maintenance to keep the device clean is required. Ensure that ear tips are free of debris and moisture at all times.
• Do not store or use the product in environments of high humidity or temperature (such as a sauna or steam room), to avoid damage.
• Batteries should be properly recycled and not disposed in the trash.
• Keep the devices away from children. Injury or damage may result.
• Do not share your hearing aids with others. Using a hearing aid configured for someone else can result in hearing damage or injury.
• Monitor for any unusual skin reaction. If you notice any allergic reaction (itchiness, swelling, or rash), stop wearing the hearing aids and consult a medical specialist.
• Stay away from strong electromagnetic fields when using hearing aid to avoid unexpected damage. Your hearing aids are delicate electronic instruments and may be damaged by contact with strong magnetic equipment such as electromagnetic ovens, microwave ovens, ultrasonic cleaners, etc.
• If the Bluetooth function is available for your device, do not con­nect the hearing aid and a wireless headset to the mobile phone via Bluetooth simultaneously. Noise distortion or any other unexpected defect may occur to your hearing aid and result in the forfeiture of the warranty on your device.
• If needed, please contact the manufacturer for assistance in setting up, using or maintaining your devices or to report any unexpected operation or events.
• Contact your hearing professional for assistance if needed.
• Do NOT fix your devices by yourself. Doing so will not only void the warranty but also cause further damage easily – Check the “TROUBLESHOOTING GUIDE” first when failures occur to your devices.

CAUTIONS AND NOTICES

Caution: This Is Not Hearing Protection.
You should remove this device if you experience overly loud sounds, whether short or long-lasting. If you’re in a loud place, you should use the right kind of hearing protection instead of wearing this device. In general, if you would use ear plugs in a loud place, you should remove this device and use ear plugs.

Caution: The Sound Output Should Not Be Uncomfortable or Painful.
You should turn down the volume or remove the device if the sound output is uncomfortably loud or painful. If you consistently need to turn the volume down, you may need to further adjust your device.

Caution: You Might Need Medical Help If A Piece Gets Stuck In Your Ear.
If any part of your hearing aid, like the ear tip, gets stuck in your ear, and you can’t easily remove it with your fingers, get medical help as soon as you can. You should not try to use tweezers or cotton swabs because they can push the part farther into your ear, injuring your eardrum or ear canal, possibly seriously.

Note: If You Remain Concerned, Consult A Professional.
If you try this device and continue to struggle with or remain concerned about your hearing, you should consult with a hearing healthcare professional.

Note: What You Might Expect When You Start Using A Hearing Aid
A hearing aid can benefit many people with hearing loss. However, you should know it will not restore normal hearing, and you may still have some difficulty hearing over noise. Further, a hearing aid will not prevent or improve a medical condition that causes hearing loss. People who start using hearing aids sometimes need a few weeks to get used to them. Similarly, many people find that training or counseling can help them get more out of their devices. If you have hearing loss in both ears, you might get more out of using hearing aids in both, especially in situations that make you tired from listening-for example, noisy environments.

Note: Tell The FDA About Injuries, Malfunctions, or Other Adverse Events.
To report a problem involving your hearing aid, you should submit infor­mation to FDA as soon as possible after the problem. FDA calls them “adverse events,” and they might include: skin irritation in your ear, injury from the device (like cuts or scratches, or burns from an overheated battery), pieces of the device getting stuck in your ear, suddenly worsen­ing hearing loss from using the device, etc. Instructions for reporting are available at https:/www.fda.gov/Safety/MedWatch, or call 1-800-FDA-1088. You can also download a form to mail to FDA.

Note: lf You Experience Side Effects, Contact A Hearing Care Professional.
Possible side effects from wearing the hearing aid may be:

• Dizziness
• Tinnitus
• Perceived worsening of hearing loss
• Nausea
• Headache
•  Skin reaction
• Excessive ear wax accumulation

Note: Tips For Better Communication
It will take practice, time, and patience for your brain to adapt to the new sounds that your hearing aids provide. Hearing is only part of how we share thoughts, ideas and feelings.
Reading lips, facial expressions, and gestures can help the learning process and add to what amplification alone may miss.

1. Please review the following simple communication tips for you:

   • Move closer to and look at the speaker.
   • Sit face-to-face in a quiet room if possible.
   • Try out different locations to find the optimal places to listen.
   • Minimize distractions.
   •  Background noises may be frustrating at first; remember, you have not heard them for a while.
   • Let others know what you need; keep in mind that people cannot “see” your hearing loss.
   • Develop realistic expectations of what your hearing aids can and cannot do.
   • Better hearing with hearing aids are a learned skill combining desire, practice, and patience.

2. You will learn and adjust, it just takes a little time. Remem- ber to be patient with yourself.

3. For Your Family and Friends:
   Your family and friends are also affected by your hearing loss. Request that they do the following:

   • Get your full attention before beginning to speak.
   • Look at you or sit face-to-face.
   • Speak clearly and at a normal rate and level; shouting can actually make understanding more difficult.
   • Rephrase rather than repeat the same words; different words may be easier to understand.
   • Minimize distractions while speaking.

Additional cautions:

• The use of accessories and cables other than those specified by manufacturer (except for cables sold by manufacturer as replace­ment parts for internal components) may result in increased emission or decreased immunity of the device.
• Do not use a mobile phone or other devices that emit electro magnetic fields, near the unit. This may result in incorrect operation of the unit.
• Do not bring the device into any MRI, CT, diathermy, RFID and electromagnetic security systems such as metal detectors environ­ment or near any of this equipment. Consult manufacturer if you have any questions.
• This device should not be used adjacent to or stacked with other equipment and that if adjacent or stacked use is necessary, this device should be observed to verify normal operation in the configuration in which it will be used.
• Refer to further guidance below regarding the EMC environment in which the device should be used.

There is no guarantee that interference will not occur in a particular installation. Radiated or conducted electromagnetic signals can cause:

1. As to devices:
   • Deviation of the values of pulse duration, amplitudes, and repetition frequencies, may impair the unit’s essential performance. The device has passed EMC highest interference level test, and the parameters do not deviate the essential performance requirement.
   • The device displays abnormally.
2. As to patients:
   • The sensitivity of stimulation may be weaker or stronger, but it does not produce safety issues.
   • It cannot achieve expected effect. If this equipment is found to cause or respond to interfer-ence, attempt to correct the problem by one or more of the follow ing measures:
   • If feeling too weak or too strong stimulation, adjust the strength level to an acceptable level.
   • If the device display is abnormal, power off and restart the device and check whether it shows properly.
   • Re-orient or re-locate the affected device.
   • Increase the separation between the unit and the affected device.
   • Power the equipment from a source other than that of the affected device.
   • Consult the service representative for further suggestions.

Getting Started
Remove the product from the box. Please retain all packaging until you have thoroughly checked and counted all the parts and the contents against the parts list.

Package Contents

• Hearing Aid
• Ear Tips x 3 pairs (2pcs each for small, medium & large)
• Ear Hook x 1 pair
• USB Cable
• Cleaning Tool
• Carrying Pouch
• Instruction Manual

Features

• Light and Flexible Neckband Design
• Simple Easy-to-Use Layout
• Simple +/- Volume Adjustment
• BT™ Connectivity for Streaming Music
• Built-in Mic for Hands-Free Calling
• Four (4) Programmed presets: Standard, Restaurant, Outdoor and Music modes
• Comfortable Design and Easy to Use
• Working time: ;?:1 Ohr
• Continuous Music Playback Time: ;?:10 hr
• Continuous Bluetooth Calling Time: ;?:8hr

DESCRIPTION OF PARTS

INSTRUCTIONS FOR USE

Choose and install the ear tips

• If the medium size is too tighUloose for you, you can adjust the small/large size to see if other is a better fit.

• Push the ear tips rim membrane outward.

• Hold on to the end of the hearing aid and push firmly to ensure that the hook and tips are fastened securely.

Note: Please pull the tips gently to check if it is firmly attached and ensure the tips won’t fall off easily.

Left & right hearing aid markings
There is a Lor R marking on the hearing aid. The L making is for the left hearing aid, and the R marking is for the right hearing aid.

Instruction for insertion depth
For adults, the average length of the ear canal has been estimated to be 23-28mm and the maximum insertion size of the hearing aid is 10.5mm. So the distance from the ear tip to the tympanic membrane after wearing the hearing aid is at least 12.5mm, which is greater than the lower limit of 10mm specified by OTC. Therefore, the device is safe and complies with OTC regulations.

Wearing & removing hearing aid Wearing

• Step 1:   First distinguish between  the right and left sides of the hearing aid, and then put the hearing aid around your neck.
• Step 2: Then, push the hearing aid into your ear and turn it on when using.

Removing: Turn off the hearing aid after using and take out the device from your ear.

Note:

• In some circumstances, the ear tips may remain attached to the auditory meatus after the hearing aid is taken out. In that case, please ask a professional doctor to take the ear tips out.
• Before the hearing aid is appropriately secured, it may give out the creaking sound, which is a normal. The creaking sound can be used as a reference to determine whether the hearing aid is actually secured. If the hearing aid gives out squeaking, please check if it has been inserted correctly. If inserted correctly, but the squeaking remains, please replace it with the other set of ear tips. When the hearing aid is not in use, please turn it off without delay.

Turning on/off the hearing aids
Turning on the hearing aid:
Press and hold the On/Off button for around 3 seconds to turn on the unit, you will hear “Power on, pairing”, and the LED light flashes orange and blue.

Turning off the hearing aids:
Press the hold the On/Off button for around 3 seconds to turn off the unit, you would hear “Power off’.

Volume adjustment

• The hearing aid has 9 volume levels.
• You could increase the volume by short pressing the “+” button.
• You could decrease the volume by short pressing the”-“button.
• The hearing aid will give out sound message “volume 1” at volume level 1, “volume 2” at volume level 2 … or “volume 7” at volume level 7.
• The hearing aid will give out the sound message “minimum volume” at minimum volume level, and sound message “max volume” at maximum volume level.

Note: The hearing aid can automatically recall the previously tuned volume level.

Hearing program change

• There are four (4) hearing programs in the hearing aid.
• You could cycle through the hearing programs by short pressing the hearing program button twice each time.
• The hearing aid is designed with a memory function: The hearing aid can recall the previous hearing program automatically.
• Your hearing aids beep to indicate which hearing program you are in.

Charging the hearing aid

• Please turn off the hearing aid when you charging.
• Connect the included USB charging cable to the charging port of the hearing aid and the other end of the cable to your computer USB port or any other USB enabled power source.
• Orange LED turns on indicating that the battery is being charged. Once it is fully charged, LED will turn to blue. It will take about 2.5 hours to fully charge the battery.

Pairing your device with the hearing aid

Your hearing aid can stream wireless audio from any Bluetooth enabled device within the range of up to 33 feet. Simply follow the steps below:

• Turn ON the hearing aid, you would hear “Power on, pairing”, and the LED light flashes orange and blue. The hearing aid is now in pairing mode.
• Turn on the Bluetooth on your Mobile Phone, Tablet or Computer.
• It will search for all available Bluetooth devices.
• Hearing aid would appear as “DigiEars Light” in the list of searched devices. Select it from the available list of devices.
• You might be prompted with “Pair with DigiEars Light?” message on your source device, with “Cancel” and “OK” options. Please click “OK”.
• If required, enter the password ‘0000’ to confirm pairing.
• Once paired successfully, you would hear “Source connected”, and LED will flash blue slowly.
• If you fail to pair it within a few seconds or you want to pair it with a new device, please repeat above steps.

Play your favorite song on the Bluetooth source device and music will now stream through the hearing aid.

Listening to Wireless Music

Please ensure that your device (iPhone, Tablet or Other enabled device) is paired with the hearing aid to stream wireless music. Once it is paired, play music from your device.

previous track
Next track| Playing music| Long press the next track button to the next track

Note: An indication tone will alert you when the volume is adjusted to minimum or maximum levels.

Answering Calls using the hearing aid

Please ensure that you are paired with the hearing aid to use the below functions.

incoming call.
Reject 1ncom1ng call| Incoming Call| Short press the Phone button twice
End Call| Incoming Call| After our phone conversation, short press the P one button
Increase Volume| During a call| Short press the + button to increase the volume
Decrease Volume| During a call| Short press the – button to decrease the volume

Maintenance and cleaning

1. Hearing Aid care

   • Keep your hearing aid clean. Extreme temperature {heat or cold), moisture, and foreign substance can result in poor performance.
   • Use the included cleaning tool to clean debris that may collect on the buttons, microphones, and charging contact; inspect the receiver, ear tips, and charging case regularly.
   • DO NOT clean your hearing aid with water, solvent, cleaning fluids or oils.
   • Charging contacts should always be kept clean and dry.
   • Always store your hearing aid in the charging case when not in use.

2. Care and maintenance

   • Keep your device away from children and pets.
   • Keep your hearing aid away from high-temperature and/or high hu-midity environments.
   • Do not poke the microphone with any sharp objects to avoid damage.
   •  Do not attempt to disassemble or repair your devices by yourself. Doing so will void your warranty and may cause further damage

3. Clean earwax that collects on the ear tips by using the thin side of the included tool. Remove ear tips from the hearing aid before cleaning and push the ear tips rim membrane outward. Clean the ear tips with alcohol and dry cloth and wait for the ear tips to dry before attaching them to the hearing aid.
   Note:

   • We recommend replacing the ear tips every 3 months.
   • If the tips get stiff, brittle, or discoloured over time, please change them as soon as possible.

4. Cleaning tool
   Use a soft cloth or tissue to wipe any moisture or perspiration from the surface of the cleaning tool.

Troubleshooting

1. ls the hearing aid inserted correctly in your ears?
2. ls the volume too loud?
3.  Are the ear tips broken or clogged?
4. Are you holding an object (e.g. a hat or a telephone mouthpiece) close to the hearing aid?
5. ls your ear full of wax?

|

1. Reinsert the hearing aid in your ears.
2. Reduce the volume.
3. Replace the ear tips.
4. Move your hand away to create more space between the hearing aid and the object.
5. Visit your physician.

No sound|

1. ls the hearing aid charged?
2. ls the charging case charged?
3. ls your ear full of wax?

|

1. Charge the hearing aid.
2. Charge the charging case.
3. Visit your physician.

Hearing aid is not charging| Is the hearing aid connected correctly to a USB power source?| Reconnect the charging cable.

Specification

• Test Standard: ANSI 3.22-2014
• Test Equipment: FONIX 8000
• Test Coupler: HA-1
• The standard test ambient conditions shall be:
• Temperature: 23 ·c ±5 ·c (73°±9° F)
• Relative humidity: 0% to 80%
• Atmospheric pressure: 760(+37.5,-150)mm of Hg or 101.3(+5,-20)kPa

1). OTC Hearing aids technical specifications

Test Items| Program 1| Program 2| Program 3| Program 4
Max. Output (OSPLgo)| 108dB| 109dB| 109dB| 105dB
The full-on gain value (HFA FOG@50)| 22dB| 22dB| 25dB| 19dB
The total harmonic distortion value (THD)| 0.8%| 0.7%| 0.8%| 0.5%
The self-generated noise value (EIN)| 21dB| 17dB| 16dB| 16dB
The Latency value| 11ms| 11ms| 11ms| 11ms
Frequency response bandwidth| F1=200Hz F2=6100Hz| F1=200Hz F2=6200Hz| F1=200Hz F2=6200Hz| F1=200Hz F2=6200Hz
Frequency response smoothness| 5dB| 5dB| 5dB| 4dB
2). Battery life of hearing aids

Test Items| Value
Bluetooth disconnected| 10h
Bluetooth connected

(without streaming or phone call)

| 10h
Bluetooth connected (with streaming)| 10h
Bluetooth connected (with phone calls)| Bh
Charging time of hearing aids| 2.5h

• The data is derived from values measured in a laboratory. The values may vary during real life applications of the product.

Regulatory and Legal Information
This part applies to the product with Bluetooth or APP function. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by manufacturer could void the user’s authority to operate this equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

This device complies with FCC radiation exposure limits set forth for general population. This transmitter must not beco-located or operating in conjunction with any other antenna or transmitter.

• FCC ID: 2A39M-JH22A61H
• Radio Technology: Bluetooth Low Energy (BLE) and proprietary technologies.
• Radio Transceiver Frequency Range: 2.4 to 2.480 GHz
• Radio Receiver Bandwidth: 2MHz.
• Modulation Type: 1 Mb/s GFSK Peak Effective Isotropic
• Radiated Power: 0 dBm.

This equipment has been tested and found to comply with the limits per CISPR 11 class B.

Normalized symbols

Maintenance, storage, and disposal

• Maintenance
  1. We do not authorize any institution or individual to maintain and/or repair the product. If you suspect that the products may be in question, please contact us immediately.
  2.  The user must not attempt any repairs to the device or any of its accessories. Please contact us for any repair needs.
  3. Opening of the equipment by unauthorized agencies is not allowed and will terminate any claim to warranty. Warning: No modification of this equipment is permitted.
• Storage
  1.  Always store your rechargeable devices in the Charging Case when not in use.
  2. Do not store or expose the devices and/or case to extreme hot/cold temperatures, moist/humid environments, or shock/vibration.
  3.  Keep the devices and case in following environmental ranges:-10°C – 55°C, 10%-90%RH, 700-1060hPa
  4. The hearing aids should be fully charged before used for the first time. The hearing aids should be charged at least every six (6) months if they are not used for an extended period of time.

Warranty

WARRANTY DURATION: All materials and workmanship are warrantied to the original consumer and purchaser for a period of ninety (90) days from the original date of purchase. Proof of purchase required to ensure warranty coverage.

WARRANTY COVERAGE: This product is warranted against defective materials or workmanship. This warranty is void if the product has been damaged by accident, in shipment, unreasonable use, misuse, neglect, improper service, commercial use, repairs by unauthorized personnel or other causes not arising out of defects in materials or workmanship. This warranty is effective only if the product is purchased and operated in USA and does not extend to any units which have been used in violation of written instructions furnished by Nuvomed Inc. or to units which have been altered or modified or, to damaged products or parts thereof which have had the serial number removed, altered, defaced or rendered illegible.

WARRANTY DISCLAIMERS: This warranty is in lieu of all warranties expressed or implied and no representative or person is authorized to assume for Nuvomed Inc. any other liability in connection with the sale of our products. There shall be no claims for defects or failure under any theory of tort, contract or commercial law including but not limited to, negligence, gross negligence, strict liability, breach of warranty and breach of contract. Under no circumstances will Nuvomed lnc.’s / Distributor’s maximum liability exceeds the retail value of the product.

WARRANTY PERFORMANCE: During the above 90 days warranty period, a product with a defect will be either repaired or replaced with a reconditioned comparable model (at Nuvomed lnc.’s option). The repaired or replacement product will be in warranty for the balance of the 90 days warranty period and an additional one-month period. No charge will be applicable for such repair or replacement.

SERVICE AND REPAIR: If service is required for this product, you should first contact Nuvomed Inc. Customer Service at info@nuvomed- hearingaids.com or by calling 1-888-738-NUVO (1-888-738-6886), Monday to Friday 1 0am to 6pm EST.

NOTE: Nuvomed Inc. cannot assume responsibility for loss or damage during shipment. As a precautionary measure, carefully package the product for shipment, and insure it with the carrier. Be sure to enclose the following details with the product: your full name, return address and daytime phone number, a note describing the problem you experienced, a copy of your sales receipt or other proof of purchase to determine warranty status. C.O.D. shipments cannot be accepted.

Nuvomed lnc.’s return policy:
To return this device, please call our customer care team at 1-888-738-NUVO (1-888-738-6886) or email us at support@nu-vomed-hearingaids.com. We shall work to ensure that your return is processed smoothly, and you receive your credit in a timely manner.

• Returns maybe subject to a restocking fee and return shipping costs.

Distributed by NuvoMed, Inc, Downers Grove, IL 60515
Product Life: 5 years

Read User Manual Online (PDF format)

Download This Manual (PDF format)

Download this manual  >>