poly TC8 Intuitive Touch Interface User Guide

poly TC8 Intuitive Touch Interface

Product Information

The Poly TC8 is a device designed to control and manage Poly/Polycom video systems. It provides a user-friendly interface for controlling the video system and accessing various features. The TC8 can be powered through Power over Ethernet (PoE) or with a PoE injector. It also allows for easy configuration of network settings. The TC8 is equipped with a local interface that provides quick access to essential functions and settings. It supports Poly Video Mode, which enables seamless control of the video system and its connected cameras. In addition to controlling the video system, the TC8 allows users to perform maintenance tasks such as updating the software, unpairing from a video system, restarting, and performing a factory restore. If you encounter any issues or need assistance, you can access Polycom Support for comprehensive information on installation, configuration, and administration of Poly/Polycom products and services. Plantronics, Inc. (Poly — formerly Plantronics and Polycom) is the manufacturer of the Poly TC8. Their headquarters is located at 345 Encinal Street, Santa Cruz, California 95060.

Product Usage Instructions

Before You Begin

Before using the Poly TC8, it is recommended to familiarize yourself with the following:

• Audience, Purpose, and Required Skills
• Product Terminology Used in this Guide
• Related Poly and Partner Resources

Getting Started

To get started with the Poly TC8, follow these steps:

1. Review the Poly TC8 Overview to understand its features and capabilities.
2. Refer to the Hardware Overview section for a detailed description of the device’s physical components.
3. Explore the Device Local Interface to learn how to navigate and access functions on the TC8.
4. Follow the instructions for waking the paired video system using the TC8.

Setting Up the Device

To set up the Poly TC8, follow these steps:

1. If you have PoE available, power the device using PoE. Refer to the instructions provided.
2. If you don’t have PoE available, use a PoE injector to power the device. Follow the provided instructions for proper setup.
3. Configure the network settings of the TC8 by following the step-by-step instructions provided in the guide.

Controlling the System in Poly Video Mode

To control the video system using Poly Video Mode:

1. Refer to the section on controlling cameras for detailed instructions on managing camera functions.

Device Maintenance

To perform maintenance tasks on the TC8, follow these instructions:

1. Update the TC8 software by following the provided guidelines.
2. If needed, unpair the TC8 from a video system using the specified steps.
3. Restart the TC8 when necessary using the recommended method.
4. Perform a factory restore on the TC8 if required. Follow the instructions provided to complete this process.

Troubleshooting

If you encounter any issues with the TC8, refer to the troubleshooting section for assistance:

1. View TC8 and Paired Video System Information to gather relevant details for troubleshooting purposes.
2. Download TC8 logs as instructed to aid in diagnosing and resolving issues.
3. Refer to the section on paired IP devices for troubleshooting network-related problems.

Before You Begin

Topics:

• Audience, Purpose, and Required Skills
• Product Terminology Used in this Guide
• Related Poly and Partner Resources

This guide helps you understand how to set up, manage, and use your Poly TC8 (P020) device.
Audience, Purpose, and Required Skills
This guide is intended for beginning-to-intermediate users who participate in video-conferencing calls and technical users familiar with setting up and managing telecommunications systems and equipment.
Product Terminology Used in this Guide
Use the following information to help you understand how this guide sometimes refers to Poly products.

• The device Refers to the Poly TC8 device.
• Video system Refers to the Poly G7500, Poly Studio X50, or Poly Studio X30 system.
• System Another way of referring to the Poly G7500, Poly Studio X50, or Poly Studio X30 system.

Related Poly and Partner Resources

See the following sites for information related to this product.

• The Poly Online Support Center is the entry point to online product, service, and solution support information including Video Tutorials, Documents & Software, Knowledge Base, Community Discussions, Poly University, and additional services.
• The Polycom Document Library provides support documentation for active products, services, and solutions. The documentation displays in responsive HTML5 format so that you can easily access and view installation, configuration, or administration content from any online device.
• The Polycom Community provides access to the latest developer and support information. Create an account to access Poly support personnel and participate in developer and support forums. You can find the latest information on hardware, software, and partner solutions topics, share ideas, and solve problems with your colleagues.
• The Polycom Partner Network are industry leaders who natively integrate the Poly standards-based RealPresence Platform with their customers’ current UC infrastructures, making it easy for you to communicate face-to-face with the applications and devices you use every day.
• The Polycom Collaboration Services help your business succeed and get the most out of your investment through the benefits of collaboration.

Getting Started

Topics:

• Poly TC8 Overview

The Poly TC8 device lets you control supported Poly video conferencing systems.
The device works with the following systems:

• Poly G7500
• Poly Studio X50
• Poly Studio X30

Poly TC8 Overview
With a TC8 device, you can control and manage aspects of a Poly video system. The device provides the following features and capabilities in Poly Video Mode:

• Placing and joining video calls
• Viewing and joining scheduled calendar meetings
• Managing contacts, call lists, and directories
• Managing shared content
  • Taking snapshots
  • Maximizing, minimizing, and stopping content
• Adjusting camera pan, tilt, zoom and tracking settings
• Creating camera presets
• Adjusting display brightness
• Using multiple TC8 devices to control a single system
• Pairing with video systems over the network (wired LAN) for flexible room setups

Note: Exact features and capabilities can vary if you aren’t using Poly Video Mode. See your third-party application’s documentation for information.

Hardware Overview

The following illustration and table explain the hardware features of the TC8 device.
Figure 1: Poly TC8 Hardware Features

Poly TC8 Hardware Features

Device Local Interface
The TC8 device’s local interface displays controls and settings available on your paired video system. What the local interface looks like depends on the conferencing mode your system is using and other system settings. For example, your device’s home screen looks different if your system is in Partner Mode instead of Poly Video Mode.
Poly Video Mode Home Screen
The Home screen is the first screen you encounter when paired with a system in Poly Video Mode. From this screen, you have quick access to many of the system functions.
Note: Some elements of your screen may be different depending on the system configuration.

Home Screen

Home Screen Elements
Some of the following interactive and read-only elements might not display on your system depending on the system configuration.

Access the Poly Control Center
If your system is using a conferencing application that isn’t Poly, you can still access TC8 device and paired video system settings in the Poly Control Center.
Procedure
On the right side of the device touchscreen, swipe left. The Poly Control Center opens.
Waking the Paired Video System
After a period of no activity, the system enters sleep mode (if configured by your administrator). You can wake the system by touching the screen of your paired TC8 device.

Setting Up the Device

Topics:

• Power the Device with PoE
• Power the Device with a PoE Injector
• Configuring Network Settings
• Manually Pair the Device with a Video System

The TC8 device pairs with a Poly video system over your primary network. You can set up the device while you set up the video system or after you complete the video system setup. If you purchased a TC8 device with your video system, the two automatically pair once you power on the device (the video system locates the device on the network by its MAC address). Once paired, the device’s local interface reflects the conferencing mode configured on your video system (for example, Poly Video Mode or Partner Mode). There are situations where you must manually pair the TC8 device, such as adding or replacing a device with an existing video system setup. For additional setup instructions, see the Poly TC8 Setup Sheet.

Power the Device with PoE
Because the TC8 device gets power through the LAN, the connection must support Power over Ethernet (PoE).
Procedure
Connect the TC8 device to your network using the supplied LAN cable. If you purchased the device with your video system, the two automatically pair once the device powers on.
Power the Device with a PoE Injector
If your space isn’t equipped with Power over Ethernet (PoE), you can use a PoE injector to power the TC8 device.
Procedure

1. Plug the AC power cord of the PoE injector into the wall.
2. Connect the PoE injector to the TC8 device using a LAN cable.
3. Connect the PoE injector to your network with a LAN cable.

If you purchased the device with your video system, the two automatically pair once the device powers on.

Configuring Network Settings

If your environment uses DHCP, the TC8 device automatically connects to your primary network after plugging it into a LAN port in the room with your video system. You also can manually configure the device’s network settings if, for example, your environment requires static IP addresses or the DHCP server is offline.
Note: Network settings are available only when the device isn’t paired with a video system.

Manually Configure IPv4 Address Settings
You can manually specify the TC8 device’s IPv4 address settings.
Procedure

1. In the device local interface, go to Settings > Network.
2. Turn the Obtain Automatically Using DHCP setting off. You can manually set the IP Address, Subnet Mask, and Default Gateway fields.
3. Configure the following settings:

Select Save.

Manually Configure IPv6 Address Settings
You can manually configure the IPv6 address settings.
Procedure

1. In the device local interface, go to Settings > Network.
2. Turn the Enable IPv6 setting on.
3. Turn the Obtain IPv6 Automatically Using DHCP setting off.
4. Configure the following settings:

the subnet.
Site-Local| Specifies the IPv6 address to use for communication within the site or organization.
Setting| Description
---|---
Global Address| Specifies the IPv6 internet address.
Default Gateway| Specifies the default gateway assigned to your system.

Select Save.

Manually Assign a Host Name and Domain Name
You can manually enter the host name and domain name for your TC8 device. You also can modify these settings even if your network automatically assigns them.

Procedure

1. In the device local interface, go to Settings > Network.
2. Enter or modify the device Host Name. If the device discovers a valid name during setup or a software update, the device automatically creates the host name. However, if the device finds an invalid name, such as a name with a space, the device creates a host name using the following format: DeviceType-xxxxxx, where xxxxxx is a set of random alphanumeric characters.
3. Optional: Enter or modify the Domain Name that the device belongs to.
4. Select Save.

Manually Configure DNS Settings
You can manually specify the DNS server settings for your TC8 device.
Procedure

1. In the device local interface, go to Settings > Network.
2. Turn the Obtain Automatically Using DHCP setting off.
3. Enter the DNS server addresses your device uses (you can enter up to four addresses).
4. Select Save.

Configure VLAN Settings
You can configure your TC8 device’s virtual LAN (VLAN) settings.
Procedure

1. In the device local interface, go to Settings > Network.
2. Turn the 802.1p/Q setting on and enter a VLAN ID. The ID specifies the VLAN you want your device to operate on. You can use values from 1 to 4094.
3. Select Save.

Configure 802.1X Settings
You can configure your device to use 802.1X authentication when connecting to the wired LAN. Install the PKI certificates that are required for authenticating with your network. See your video system Administrator Guide for instructions and more information.
The system supports the following authentication protocols:

• EAP-MD5
• EAP-PEAPv0 (MSCHAPv2)
• EAP-TTLS
• EAP-TLS

802.1X isn’t supported with IPv6 networks

Procedure

1. In the device local interface, go to Settings > Network.
2. Turn on the Enable EAP/802.1X setting.
3. Enter a EAP/802.1X Identity. You can’t leave this field blank.
4. Enter a EAP/802.1X Password. This setting is required when you use EAP-MD5, EAP-PEAPv0, or EAP-TTLS.
5. Select Save.

Using Web Proxies
TC8 devices that must communicate with an external cloud service to control your video system can do so from behind a web proxy. No extra setup is required. The device uses the web proxy information configured on your paired video system. See your video system Administrator Guide for more information.

Manually Pair the Device with a Video System
You can manually pair the TC8 device connected to your primary network with a video system in the room. To pair, the device must be on the same subnet as the video system and the following network components must be unblocked:

• Multicast address 224.0.0.200
• UDP port 2000
• TCP port 18888

Know the MAC address of the device you’re pairing. You may see multiple devices you can pair with on your video system’s Device Management page. Knowing the MAC address makes sure you’re pairing with the device you want (for example, the device in the room you’re setting up). A device may pair automatically after connecting to the network. However, you may need to manually pair a device in the following situations:

• The device doesn’t automatically pair during setup with the system you purchased.
• You want to pair the device with a different system.
• You want to pair additional similar devices (for example, to control the video system with more than one TC8).

Procedure

1. Connect the device you want to pair to an Ethernet port in the room.
2. In the system web interface, go to General Settings > Device Management.
3. Under Available Devices, find the device by its MAC address (for example, 00e0db4cf0be) and select Pair.

If paired successfully, the device displays under Connected Devices with a Connected status. If a device shows a Disconnected status, this indicates that pairing wasn’t successful. If pairing isn’t successful, check the network connection and the configuration of your device and system you’re pairing with.

Related Links

• IP Device Can’t Pair to the Video System on page 25
• IP Device Doesn’t Display On the Available Devices List on page 26
• Paired IP Device is Disconnected on page 26
• IP Device Paired to Inaccessible Video System on page 27

Controlling the System in Poly Video Mode

Topics:

• Calling
• Sharing Content
• Cameras
• Settings

With the TC8 device, you can control and manage aspects of your paired Poly video system.
Note: Information about placing calls, managing content, and controlling cameras in this guide pertains to systems in Poly Video Mode. If your video system is in Partner Mode, refer to your conferencing provider’s documentation for information on controlling the system.

Calling
There are several ways to initiate calls on the system. You can place a call by entering your contact’s name or number, choosing a contact in the directory, calling a favorite or recent contact, or joining a scheduled meeting.
You can place calls using the following methods:

• Call using the dialpad
• Call a contact
• Call a frequently used number
• Call a recent contact
• Call a favorite
• Join a meeting from the calendar

Placing Calls
You can place audio calls, video calls, and call into meetings using the onscreen keyboard. Use the following dialing formats when placing calls:

• IPv4 address: 192.0.2.0
• Hostname: room.company.com.
• SIP address: user@domain.com.
• H.323 or SIP extension: 2555
• Phone number: 9782992285

Place a Call
You can place an audio or video call to a contact.

Procedure

1. Go to Place a Call.
2. On the Dialpad screen, move the slider to Audio or Video .
3. Enter a number on the dialpad or select Keyboard to enter characters.
4. Select Call.

Answer a Call
The way the system handles incoming calls depends on how your administrator configured it. The system either answers the call automatically or prompts you to answer manually.
Procedure
» If you receive an incoming call notification, select Answer.
Ignore a Call
If the system doesn’t answer incoming calls automatically, you can choose to ignore the call rather than answer it.
Procedure
» If you receive an incoming call notification, select Ignore.
End a Call
When your call is complete, hang up the call. If you have content such as blackboards, whiteboards, or snapshots, the system asks if you want to keep them.
Procedure
» Select Menu > Hang Up.
Calling Contacts
You can access and call contacts, recent contacts, and frequent contacts on your system. If configured by your administrator, contacts display on the Place a Call screen. Contact cards can display the following information:

• Contact name
• Contact number
• Contact email address
• Contact IP address

Call a Contact
To quickly dial a contact, you can search and select a contact card from the results. Contact cards display for frequent contacts, directory contacts, and favorites.

Procedure

1. Go to Place a Call > Contacts.
2. In the search field, use the onscreen keyboard to type characters or numbers and select Search.
3. Select a contact card to view contact details.
4. Select Call.

Call a Recent Contact
You can quickly call recent contacts from a list (organized by most to least recent).
Procedure

1. Go to Place a Call > Recent.
2. Scroll through the list of recent contacts (sorted by date) and select one. The call automatically dials.

Calling Favorite Contacts
To quickly access a short list of contacts you call most often, create favorites. Favorites display on the Favorites, Contacts, or Home screens, depending on your system configuration. The system adds a star icon next to the contact’s name, providing you an easy way to identify and call favorites.
Favorite a Contact
Create favorites to display contacts that you call the most often.
Procedure

1. Go to Place a Call > Contacts.
2. Select a contact card, then select Favorite. The contact receives a star icon and displays in the Contacts and Favorites lists.

Unfavorite a Contact
Unfavorite a contact to remove the contact from your Favorites list.
Procedure

1. Go to Place a Call > Favorites.
2. Choose a favorite card, then select Unfavorite. The contact is removed from the Favorites list.

Call a Favorite Contact
To quickly call a contact, select a favorite card.
Procedure

1. Select a favorite card on the Favorites, Contacts, or Home screen.
2. Select Call.

Joining Meetings from the Calendar
On the Home screen, you can join meetings directly from your calendar using the meeting cards on the screen (if configured).
Note: If calendaring isn’t configured for your system, the system doesn’t display meeting cards. You must dial manually to join meetings.

Meeting Cards
If configured, meeting cards display on the Home screen. You can access meeting cards to view meeting details.
Meeting cards display the following scheduling information:

• All-day meetings display as the first meeting card.
• For meetings scheduled later in the day, a Free until [time/day] message displays, followed by upcoming meeting cards in the time and date order they’re scheduled.
• For meetings scheduled later in the week, a Free until [time/day] message displays until the day of the next scheduled meeting.
• If there are no scheduled meetings for the current week, a No Meetings message displays.

View Meeting Cards
On the Home screen, you can view meeting cards that show your calendar event details. Meeting cards display meeting times, subjects, and organizers.
Note: Private meetings are labeled Private Meeting. Except for the time, meeting details are hidden.

Procedure

• Do one of the following:
• To view meeting information, choose a meeting card.
• To view upcoming scheduled meetings, select a card and scroll to the right.

Join a Meeting from a Meeting Card
On the Home screen, you can select a meeting card for options to join a meeting. The system supports automatic dialing if the meeting organizer added calling information to the calendar event and your administrator has configured calendaring.
Procedure

• Do one of the following:
• On a current meeting card, select Join.
• If the meeting card doesn’t include calling information, select the card to display the dialpad. Dial the number to join the meeting.

Join an Overbooked Meeting
If two or more meetings are scheduled at the same time, the meetings display as Overbooked. You can join one of the meetings using its individual meeting card.

Procedure

1. Select an overbooked meeting card. The individual meeting cards display.
2. Choose one of the meeting cards and select Join to connect to the meeting.

Join a Password-Protected Meeting
Some meetings may require a password to join. Make sure that you have the password for password-protected meetings before you join. If you don’t have a meeting password and a message prompts you for one, contact the meeting organizer for the password.
Note: Meeting cards don’t indicate if a meeting is password protected.
Procedure

1. Do one of the following:
   • Manually dial in to a meeting.
   • Join a meeting from a meeting card.
2. Enter the meeting password and select Join. If you enter an incorrect password, the password prompt displays again.

Sharing Content
You can manage aspects of live content sharing from your device.
Minimize Content
You can minimize shared content to the content tray.
Procedure

1. On the Home screen, select Content.
2. Select Minimize – next to the content you want to minimize. The content is available in the content tray if you need it.

Maximize Content
You can expand the content that’s in the content tray.
Procedure

1. On the Home screen, select Content.
2. From the content tray, select the content you want to display on the screen.

Take a Snapshot of Your Content
You can take a picture of your current content. A limited number of snapshots are available. A prompt notifies you when you have reached the snapshot limit.

Procedure
» With a board or content on the screen, select Snapshot . The system captures the content and displays it as Snapshot-1. The system names additional snapshots with successive numbers.
Delete Snapshots or Content
You can delete snapshots or content that you no longer need.

Procedure

1. Select a snapshot or piece of content in the content tray.
2. Select Delete and confirm that you want to delete it.

Note: This option isn’t available for content shared from a far-site participant. To delete that content, you must end the call.

End a Call with Blackboard or Whiteboard Content
If there’s an open blackboard or whiteboard in your call (including drawings, markup, snapshots, or even a blank board), you can keep that content session going after hanging up. (Markup doesn’t include highlights.)
Procedure

1. In a call with blackboard or whiteboard content, select Hang Up . The call ends and the system prompts if you want to keep content.
2. Do one of the following:
   • Select Yes, Keep Content.
   • Select No, End Session.

If you keep content, the content session continues.
Cameras
Camera controls are available in and out of calls.
You can control cameras, depending upon the camera type, in the following ways:

• Adjust an in-room camera
• Turn camera tracking on or off

Adjust an In-Room Camera
To enhance the view of meeting participants, make adjustments to the in-room camera. If camera tracking is on, camera control is unavailable. Turn tracking off to access camera controls. With the Studio X50 and Studio X30 systems, you can’t pan or tilt the camera if it’s zoomed all the way
out.

Procedure

1. Select Camera .
2. On the Camera Control screen, select Main from the drop-down menu.
3. Press + to zoom in or – to zoom out. Press the arrows to tilt up and down or to pan left to right.
4. To exit the control screen, select Back .

Adjust a Far-Site Camera
To enhance your view of the other meeting participants during a call, you can adjust the far-site camera. If camera tracking is on, camera control is unavailable. Turn tracking off to access camera controls.
Note: Contact your administrator for help setting up this feature.
Procedure

1. Select Camera .
2. On the Camera Control screen, select Main (Far) from the drop-down menu.
3. Press + to zoom in or – to zoom out. Press the arrows to tilt up and down or to pan left to right.
4. To exit the control screen, select Back .

Turn Your Camera On or Off
You can turn your camera on to show local video or turn your camera off to hide your local video.
Procedure

1. If you’re out of a call, select Menu .
2. Select On or Off to show or hide your video.

Turn Camera Tracking On or Off
When camera tracking is on, the camera automatically frames the group of people in the room or the current speaker (depending on your camera and how your system is configured).
Note: If you mute your local microphone, the system disables speaker tracking.
Procedure

1. Select Camera .
2. Toggle Camera Tracking on ( ) or off ( ).

Selecting the Primary Camera
In Poly Video Mode, if you have more than one camera attached to the system, you can select the primary camera in or out of a call.

Camera Priority
When you connect or disconnect a camera, camera priority determines the primary or active camera.

• When you attach a camera to a system that’s powered on, it automatically becomes the current people’s camera.
• If you attach a camera during a call, it automatically becomes the current people’s camera.
• If you disconnect the current people camera, the system falls back to the next priority camera.

The system observes the following camera type priority:

1. Embedded camera
2. HDCI camera
3. USB camera
4. HDMI source set to display as people

Select the Primary Camera Using TC8
When you attach multiple cameras to the system, you can select the primary camera from the TC8 Camera Controls screen.
Procedure

1. Select Camera .
2. From the camera drop-down menu, select a camera. The selected camera becomes the primary camera.

Using Camera Presets
If your camera supports presets, you can save up to 10 camera positions. Camera presets are stored camera positions that let you quickly point a camera at predefined locations in a room. Near camera presets are available in or out of a call. Far camera presets are only available during a call. If enabled, you can use them to control the far-site camera. When you save a preset, the preset saves the selected camera and the camera position.
Note: If camera tracking is on, camera controls and presets are unavailable. Turn tracking off to access these features.
Save a Camera Preset Using TC8
Save the current camera position as a preset for later use. Use saved presets to change the near camera position in or out of a call. Far camera presets are available only in a call.
Procedure

1. Select Camera .
2. Adjust the camera to the desired position.
3. Under Presets, do one of the following:
   • On an empty preset card, press the preset card.
   • To replace a preset, long press the preset card for 1 second.

Select a Preset
Using previously created camera presets, you can quickly move the camera to a desired position in a call.
Procedure

1. Select Camera .
2. Select the image of the preset you want.

Delete a Preset
You can delete a camera preset that you no longer need.
Procedure

1. Select Camera .
2. Select Delete .

Settings
Before or during calls, you can adjust video and audio settings, including adjusting the volume and changing the video layout.
Video Adjustments
You can manage video and certain user interface settings.
Change the Participant Layout
During a call, you can change from the current layout to another layout better suited for the meeting. The layout frames include the near site and far site. If you’re sharing content on a single monitor, content displays in one of the frames.
Procedure

1. In a call, go to Layouts.
2. Select one of the following layouts:
   • Equal: All participants are the same size.
   • Gallery: Participants display at the top of the screen and the speaker displays in the main frame.
   • Fullscreen: The active speaker displays in full screen.

Audio Adjustments
You can control several audio settings on the system.

Mute Your Microphones
To prevent distractions for the speaker and meeting participants, you can mute your microphones. You can mute your audio in or out of a call.
Procedure

• Do one of the following:
• Out of a call, select Menu > Mute .
• In a call, select Mute.
  A notification displays that the system muted your local microphones.

Unmute Your Microphones
When your audio is muted and you’re ready to speak on a call, unmute your microphones.

Procedure

• Do one of the following:
• In a call, select Unmute .
• Out of a call, select Menu > Unmute .

Adjust the Volume
You can adjust the volume before or during a call.
Procedure

1. Do one of the following:
   • In a call, select Volume.
   • Out of a call, select Menu > Volume.
2. Use the volume slider to increase or decrease the speaker volume

Device Maintenance
Topics:

• Updating TC8 Software
• Unpair the TC8 from a Video System
• Restart the TC8
• Factory Restore the TC8

You have several options to keep your device running properly.

Updating TC8 Software
The TC8 device software updates when you update the paired video system. To update the device, see your video system’s Administrator Guide at the Polycom Documentation Library.
Unpair the TC8 from a Video System
You must unpair the TC8 device if you no longer want to use it with a particular video system.
Don’t unpair devices if you plan to use them with the same system. For example, if you move your videoconferencing equipment to another room, just disconnect and reconnect the devices in the new location.
Procedure

1. In the system web interface, go to General Settings > Device Management.
2. Under Connected Devices, find the device by its MAC address (for example, 00e0db4cf0be) and select Unpair.

The unpaired device moves from Connected Devices to Available Devices (which shows discovered devices you can pair with the system).
Restart the TC8
If you encounter issues, you can try restarting your device.
Procedure
» Disconnect the LAN cable from the device and reconnect it.
Factory Restore the TC8
You can restore the TC8 device to its default settings. This process refreshes the device by deleting its configurations except the current version of software.

Procedure

1. Disconnect the LAN cable from the device to power it off.
2. On the back of the device, insert a straightened paper clip through the factory restore button pinhole.
3. While continuing to hold the restore button, reconnect the LAN cable to power the device on. Don’t power off the device until it finishes the factory restore process.

Troubleshooting
Topics:

• View TC8 and Paired Video System Information
• Downloading TC8 Logs
• Paired IP Devices

These troubleshooting tips can help when encountering issues with your TC8 device.

View TC8 and Paired Video System Information
You can see basic information about your TC8 device and the paired video system. Some of the device and video system details include:

• Device name
• Paired video system name
• Model
• MAC address
• IP address
• Hardware version
• Software version
• Serial number

Procedure
» In the device local interface, go to Settings > Information.

Downloading TC8 Logs
The TC8 device logs are available in the paired video system’s log package. To download the log package, see your video system’s Administrator Guide.
Paired IP Devices
Use the following information to troubleshoot issues with paired IP devices.
IP Device Can’t Pair to the Video System
Symptom:
You may notice one or both of the following:

• After powering on the TC8 device, it doesn’t automatically pair with the video system.
• You can’t manually pair the device from the Available Devices list in the video system web interface.

Problem:
Network traffic on TCP port 18888 is blocked.
Workaround:
Procedure

• Allow traffic on TCP port 18888.

Related Links
Manually Pair the Device with a Video System on page 11

IP Device Doesn’t Display On the Available Devices List

Symptom:
Even though the TC8 device you want to pair is connected to the network, you don’t see it under Available Devices in the video system web interface.
Problem:
There are a few possible causes for this issue:

• The device and video system aren’t on the same subnet.
• The network switch isn’t allowing UDP broadcast traffic forwarded to multicast address 224.0.0.200 on port 2000.
• The device is paired with another video system.

Workaround:
Complete each step until you see the TC8 device on the Available Devices list:
Procedure

1. Make sure the device and video system are on the same subnet. If needed, work with your network administrator.
2. Allow traffic to 224.0.0.200 on UDP port 2000.
3. Make sure the device isn’t paired with another video system. If it is, unpair the device.
4. In the TC8 device interface, go to Settings > Reset and select Reset.

Your device resets to its default configuration settings, which unpairs it from the video system.
Related Links
Manually Pair the Device with a Video System on page 11
Paired IP Device is Disconnected
Symptom:
You paired a TC8 device with your video system but can’t use it. On the system web interface Device Management page, you see that the device is Disconnected.
Problem:
A paired device must have a Connected status to use. A Disconnected status may mean there’s a physical connection issue or your device or system is malfunctioning.
Workaround: Complete each step until you fix the issue.

Procedure

1. Check the device’s LAN cable connection.
2. Restart the device.
3. Restart the video system.
4. Make sure network traffic on TCP port 18888 is unblocked.
5. Perform a factory restore on the device.
6. Perform a factory restore on the system.

Related Links
Manually Pair the Device with a Video System on page 11
IP Device Paired to Inaccessible Video System

Symptom:
Your TC8 device was paired with a video system you can no longer access (for example, the video system lost its network connection or was moved to another location). Whatever the situation, the TC8 device screen now indicates it’s waiting to pair.
Problem:
The TC8 device is still paired to the video system but can’t connect to it.
Workaround:
When this happens, there’s a reset button in the device Settings menu to unpair the device from the video system. If you can eventually access the video system it was paired with, you also should unpair the device from the Device Management page. Otherwise, the device continues to display in the Connected Devices list but is Unavailable. Once unpaired, you can pair the device with the same video system or another video system.
Procedure

1. In the TC8 device interface, go to Settings > Reset and select Reset. Your device resets to its default configuration settings, which unpairs it from the video system.
2. In the system web interface, go to General Settings > Device Management.
3. Under Connected Devices, find the device by its MAC address (for example, 00e0db4cf0be) and select Unpair.

The device you’re unpairing should have an Unavailable status.
Related Links
Manually Pair the Device with a Video System on page 11

CONTACT

• Getting Help
• For more information about installing, configuring, and
• administering Poly/Polycom products or services, go to
• Polycom Support.
• Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
• 345 Encinal Street
• Santa Cruz, California 95060
• © 2020 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.

References

• Home - HP Support Community
• Poly Documentation Library
• Poly Documentation Library
• support.polycom.com/content/support.html
• support.polycom.com/content/support/north-america/usa/en/support/peripherals/poly-tc8.html
• Poly Services - Support, Professional, and Managed Services | Poly, formerly Plantronics & Polycom
• Poly Conferencing Solutions by Industry | HP® Official Site

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