PHILIPS Lumea Hair Removal Device User Manual

PHILIPS Lumea Hair Removal Device

Product Information

• Product Name: Philips Lumea BRI923/60, BRI958/60
• Money Back Guarantee Offer: Philips Lumea 100 Day Challenge
• Promoter: Philips Electronics Middle East and Africa B.V (Dubai Branch)
• Offer Validity: 1st October 2022 – 30th November 2022
• Eligibility: Customers who have used the Eligible Product for at least one hundred (100) days and are not completely satisfied with its performance
• Participating Retailers: X-cite by Alghanim Electronics (in-store and online)
• Refund Process: Customers need to submit a Satisfaction Money Back Guarantee Claim Form and return the Eligible Product to specified stores within 21 days of submitting the claim

Product Usage Instructions

1. Purchase the Philips Lumea BRI923/60 or BRI958/60 from any participating retailer (X-cite by Alghanim Electronics) during the offer period.
2. Use the Eligible Product continuously and as recommended for a minimum of one hundred (100) days.
3. If, after one hundred (100) days of usage, you are not fully satisfied with the product’s performance, you can submit a Satisfaction Money Back Guarantee Claim Form.
4. Within 21 days of submitting the claim, return the Eligible Product to one of the specified Xcite Super Stores listed below:
   • Salmiya Superstore
   • Jahra Superstore
   • Farwaniya Superstore
   • Al Rai Superstore
   • Fahaheel Superstore
   • Al-Qurain Superstore
   • Jaleeb Superstore
   • Avenues Superstore
   • Baitak Superstore
   • Sahari Mall Superstore
   • Liwan Superstore
   • Cube Superstore
   • Hawally Superstore
   • Makhyal Superstore
   • New Fahaheel Superstore

• Please note that the Eligible Product cannot be returned to the retailer/e-tailer where it was purchased.
• If you have any queries or your product is faulty, please contact Philips care team using the following details:
  • Philips Consumer Care Number: 180-3535
  • Philips Social Care Channel: https://www.facebook.com/PhilipsMiddleEast
• Important: The personal data provided will be used solely for the purpose of this offer. If you are willing to be contacted for feedback on the product, please indicate so on the claim form.

Details Required for Claim Back

• Original receipt of purchase (photocopies not accepted)

• Brief explanation of why you are not satisfied with your
  Philips product (Poor performance, Switched to Competitor, Too Hard
  to use, Painful to use)

• Date of purchase:

• Store of purchase:

• Your name:

• Address:

• Country:

• Postcode:

• Daytime Tel number:

Note: Before submitting the claim, make sure to sign the form and include the date.

I acknowledge that I have received the refund amount against my Philips Money Back Guarantee Claim and have no further grievances to make.
Customer Signature:
Date:

Offer description

• Philips Electronics Middle East and Africa B.V (Dubai Branch) “Promoter” is offering you the chance to claim a refund of the full purchase amount if you have used your Philips Lumea BRI923/60, BRI958/60 (“Eligible Product”) for at least one hundred (100) days (as recommended) and are not completely satisfied with the performance of such Eligible Product (“Offer”).
• The Offer is valid between 1st of October 2022 until the 30 November 2022 (“Purchase Period”).

Terms and Conditions

To be eligible to claim a refund of the full purchase amount for the Eligible Product, individuals must:

1. Purchase an Eligible Product during the Purchase Period from any of Promoter’s participating retailers in store or online.
   The following are participating retailers/e-tailers:

   • Offline Retailers: X-cite by Alghanim Electronics
   • Online E-tailers: X-cite by Alghanim Electronics

2. The Eligible Product cannot be returned to the participating retailer/e-tailer where the customer purchased the Eligible Product. Eligible product(s) must be returned to the stores outlined in Section C.1 below.
   Use the Eligible Product in the recommended manner continuously for a minimum of one hundred (100) days.

3. If after one hundred (100) days usage, the customer is not fully satisfied with the Eligible Product, he or she can submit a Satisfaction Money Back Guarantee Claim Form (“Form”) customer has 21 days to return the eligible product to the stores for refund

4. Keep the Eligible Product with the original purchase receipt of Eligible Product.

5. Not have submitted a dissatisfaction claim for a Philips Personal Care product from the same Product Category (Beauty) in the twelve (12) months prior to submitting the Form.

How to avail the Offer

1. To be eligible to avail the Offer, individuals must undertake the following steps:
2. Visit any of the following Super Stores:

  * Salmiya Superstore, Jahra Superstore, Farwaniya Superstore , Al Rai Superstore, Fahaheel Superstore , Al-Qurain Superstore , Jaleeb Superstore , Avenues Superstore , Baitak Superstore, Sahari Mall Superstore, Liwan Superstore, Cube Superstore , Hawally Superstore, Makhyal Superstore , New Fahaheel Superstore
  *  **For Specific stores address and operation times, contact:** Call Center : 180-3535
  *  **Email** : [info@xcite.com](mailto:info@xcite.com) – <https://www.xcite.com/showrooms/>
2. Fill out and complete the Form at any of the above Centers inputting the appropriate details
3. Return the Eligible Product, attachments, power adaptor along with the original purchase receipt of the Eligible Product to either of the Centers.
4. Product cannot be mailed or couriered to the Center. The eligible Product must be delivered in person.

2. If Forms are accepted, refunds will be processed and issued by either of the Centers and cash refund, for the amount outlined on the eligible receipt including all associated taxes, to be provided.
3. Individuals must ensure that all personal details provided in the Form are correct. Incomplete, indecipherable or illegible Forms will be deemed invalid.
4. Only two (2) Forms permitted per household.

Promoter’s Rights

1.  The Promoter reserves the right, at any time, to verify the validity of any claims (including an individual’s identity, age and place of residence) and reserves the right, in its sole discretion, to disqualify any individual whom the Promoter has reason to believe has:
   • breached any of these Terms and Conditions;
   • tampered with the claim process; or
   • Engaged in any unlawful or other improper misconduct that jeopardized fair and proper conduct of the Offer.
2. The Promoter reserves its legal rights to recover damages or other compensation from such an offender
   Product received in working condition and along with all the accessories

Satisfaction Money Back Guarantee Claim Form

• To claim please return, in person, the product to one of the Xcite Super Stores

  • Salmiya Superstore, Jahra Superstore, Farwaniya Superstore , Al Rai Superstore, Fahaheel Superstore , Al-Qurain Superstore , Jaleeb Superstore , Avenues Superstore , Baitak Superstore, Sahari Mall Superstore, Liwan Superstore, Cube Superstore , Hawally Superstore, Makhyal Superstore , New Fahaheel Superstore
  • For Specific stores address and operation times, contact: Call Center : 180-3535
  • Email : info@xcite.com – https://www.xcite.com/showrooms/

• Important
  The address above is for this offer only. If your product is faulty or you have a query regarding your claim. Please contact Philips care team at below mentioned numbers for any further information.

• Philips Consumer Care Number 180-3535
  Philips Social care channel : https://www.facebook.com/PhilipsMiddleEast

Details required for Claim back

Original receipt of purchase (photocopies not accepted)

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