Nanjing Hanlong Technology UC507 U Series IP Phones User Manual

: June 6, 2024
: Nanjing Hanlong Technology

Table of Contents

UC507 U Series IP Phones
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UC507 U Series IP Phones

Htek IP Phones UC507 U Series User Manual
Version 2.20.10.22.4 2020.9
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Notices Information
Copyright
Copyright © 2005 – 2021 Nanjing Hanlong Technology CO., LTD. All rights reserved. Nanjing Hanlong Technology Co., LTD. owns all the rights to modify and copy this document at any time. And all the illustrations and text in this document are copyright protected. Therefore, no parts of this document may be used or reproduced, transmitted by the third parties for any purposes without the express written permission of Nanjing Hanlong Technology CO., LTD. When this document is made available on www.htek.com, Nanjing Hanlong Technology Co., LTD. gives its right to download and print copies of this content only for private use as a user manual. No parts shall have the right to alter, modify or use as commercial means without prior written permission from Nanjing Hanlong Technology Co., LTD.
Safety Instructions
To use the Phone, please follow the instructions in this user manual. Use the power adapter supplied with your phone. Other power adapters may damage the phone. This phone is only for indoor use. And also avoid in high humidity, water and some other liquids. Do not use the phone during thunderstorms. CE FCC
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of electrical and electronic equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately.
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or internal electronics of the phone.
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FCC Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: ·Reorient or relocate the receiving antenna. ·Increase the separation between the equipment and receiver. ·Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. ·Consult the dealer or an experienced radio/TV technician for help. The device has been evaluated to meet general RF exposure requirement. The device can be used in portable exposure condition without restriction. Specific Absorption Rate (SAR) information: This IP Phone meets the government’s requirements for exposure to radio waves. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons regardless of age or health. FCC RF Exposure Information and Statement the SAR limit of USA (FCC) is 1.6 W/kg averaged over one gram of tissue. Device types: Tablet has also been tested against this SAR limit. This device was tested for typical body-worn operations with the back of the phone kept 0mm from the body. To maintain compliance with FCC RF exposure requirements, use accessories that maintain an 0mm separation distance between the user’s body and the back of the phone. The use of belt clips, holsters and similar accessories should not contain metallic components in its assembly. The use of accessories that do not satisfy these requirements may not comply with FCC RF exposure requirements, and should be avoided.
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Table of Content
Notices Information …………………………………………………………………………………………………………………… 2 Copyright ………………………………………………………………………………………………………………………….. 2 Safety Instructions ……………………………………………………………………………………………………………… 2 WEEE Warning ………………………………………………………………………………………………………………….. 2 Cleaning……………………………………………………………………………………………………………………………. 2 FCC Statement ………………………………………………………………………………………………………………….. 3
Table of Content ……………………………………………………………………………………………………………………….. 4 Getting Started …………………………………………………………………………………………………………………………. 8
Packing List ………………………………………………………………………………………………………………………. 8 Phone Installation …………………………………………………………………………………………………………….. 10
1. Attach the phone stand……………………………………………………………………………………………. 10 2. Connect the Handset and optional Headset ………………………………………………………………. 10 3. Connect the Network and Power ……………………………………………………………………………… 10 Initialization Process…………………………………………………………………………………………………………..11 Status ……………………………………………………………………………………………………………………………… 14 Registration……………………………………………………………………………………………………………………… 16 Idle Screen………………………………………………………………………………………………………………………. 12 Getting Familiar with Your Phone ……………………………………………………………………………………………… 20 Hardware Components Preview…………………………………………………………………………………………..11 Icon Preview ……………………………………………………………………………………………………………………. 20 LED Instruction ………………………………………………………………………………………………………………… 21 Power Indicator LED ………………………………………………………………………………………………….. 21 Line LED (Line Key set as Line)…………………………………………………………………………………… 22 BLF or BLF List Key LED ( Line/Line Key set as BLF) ……………………………………………………. 22 Shared Line LED ……………………………………………………………………………………………………….. 22 User Interface ………………………………………………………………………………………………………………….. 23
Line Key Function Overview………………………………………………………………………
Call Features………………………………………………………………………………………………………………………….. 24 Basic Call Features ………………………………………………………………………………………………………….. 24 Place a Call ………………………………………………………………………………………………………………. 24 End a Call …………………………………………………………………………………………………………………. 25 Redial a Call ……………………………………………………………………………………………………………… 25 Receive a Call …………………………………………………………………………………………………………… 25 Incoming Call Show Mode ………………………………………………………………………………………….. 26 Auto Answer ……………………………………………………………………………………………………………… 26 Call Hold …………………………………………………………………………………………………………………… 27 Call Transfer ……………………………………………………………………………………………………………… 27 Call Conference…………………………………………………………………………………………………………. 30 Call Forward ……………………………………………………………………………………………………………… 31 Call Return………………………………………………………………………………………………………………… 34 Call Back ………………………………………………………………………………………………………………….. 34 Call Waiting Tone……………………………………………………………………………………………………….. 35 Hide Caller ID ……………………………………………………………………………………………………………. 35 Reject Anonymous …………………………………………………………………………………………………….. 36 Call Mute ………………………………………………………………………………………………………………….. 37 DND …………………………………………………………………………………………………………………………. 37 Hot Line ……………………………………………………………………………………………………………………. 38 Auto Redial ……………………………………………………………………………………………………………….. 38 Advanced Call Features ……………………………………………………………………………………………………. 40 Call Pickup………………………………………………………………………………………………………………… 40 Group Pickup…………………………………………………………………………………………………………….. 40
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Call Park …………………………………………………………………………………………………………………… 41 Busy Lamp Field(BLF)………………………………………………………………………………………………… 41 Visual Alert for BLF Pickup………………………………………………………………………………………….. 42 Audio Alert for BLF Pickup ………………………………………………………………………………………….. 43 BLF List ……………………………………………………………………………………………………………………. 43 Share Line ………………………………………………………………………………………………………………… 44 Intercom……………………………………………………………………………………………………………………. 45 Intercom Barge ………………………………………………………………………………………………………….. 46 Short Message Service(SMS)……………………………………………………………………………………… 46 Voice Mail …………………………………………………………………………………………………………………. 47
Using the Hot Desking…………………………………………………………………………………………………49
Automatic Call Distribution(ACD) …………………………………………………………………………………. 50 Directory………………………………………………………………………………………………………………………………… 50
Local Directory…………………………………………………………………………………………………………………. 51 Contact Groups …………………………………………………………………………………………………………. 51 Managing the Local Directory Contacts ………………………………………………………………………… 52 Moving a Local Directory Contact to Blacklist………………………………………………………………… 55 Searching for Contacts……………………………………………………………………………………………….. 55 Upload Contacts photo……………………………………………………………………………………………….. 55 To import or export the contact list ……………………………………………………………………………….. 57
Blacklist…………………………………………………………………………………………………………………………… 58 Adding a Blacklist Contact…………………………………………………………………………………………… 58 Viewing Blacklist Contacts ………………………………………………………………………………………….. 59 Editing a Blacklist Contact…………………………………………………………………………………………… 59 Deleting Blacklist Contacts………………………………………………………………………………………….. 59 Moving a Blacklist Contact to the Local Directory…………………………………………………………… 60
Remote Phonebook ………………………………………………………………………………………………………….. 60 LDAP Phonebook …………………………………………………………………………………………………………….. 61 Call History Setting …………………………………………………………………………………………………………………. 63 Call History ……………………………………………………………………………………………………………………… 63 Audio Settings ………………………………………………………………………………………………………………………… 67 Ring Tone………………………………………………………………………………………………………………………… 67 Volume ……………………………………………………………………………………………………………………………. 69 Voice Mail Tone………………………………………………………………………………………………………………… 70 Play Hold Tone…………………………………………………………………………………………………………………. 70 Play Hold Tone Delay ……………………………………………………………………………………………………….. 71 Voice …………………………………………………………………………………………………………………………………….. 71 Handfree AGC …………………………………………………………………………………………………………………. 71 Volume Amplification ………………………………………………………………………………………………………… 72 Bluetooth ……………………………………………………………………………………………………………………………….. 74 How to Enable headset mode? ………………………………………………………………………………………….. 74
To configure the headset mode via Phone interface: ……………………………………………………… 74 To configure the headset mode via web interface: …………………………………………………………. 75 To enable the headset mode:………………………………………………………………………………………. 75 How to Activate Bluetooth?………………………………………………………………………………………………… 76 To activate Bluetooth via Phone interface:…………………………………………………………………….. 76 How to Pair the Bluetooth Headset to the Phone? ……………………………………………………………….. 76 Open the Bluetooth pairing mode on Bluetooth headset: ………………………………………………… 76 How to scan the Bluetooth headset device on phone interface: ………………………………………. 77 How to edit device information? …………………………………………………………………………………………. 79 How to edit device information on phone interface:………………………………………………………… 79 How to answer an incoming call?……………………………………………………………………………………….. 80 How to adjust the earphone volume during a call? ……………………………………………………………….. 80 How to Ending Calls? ……………………………………………………………………………………………………….. 81 WIFI………………………………………………………………………………………………………………………………………. 81 Manual ……………………………………………………………………………………………………………………………. 81 How to Enable Wi-Fi feature? ……………………………………………………………………………………… 81 How to Connect the UC507U To an Available Wireless Network? ……………………………………. 82 How to view Wireless Network status? …………………………………………………………………………. 85 How to Disconnect Wireless Network? …………………………………………………………………………. 87
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How to Manually add a Wireless Network? …………………………………………………………………… 87 How to Disable Wi-Fi feature? …………………………………………………………………………………….. 89 Provision …………………………………………………………………………………………………………………………. 90 Function KeyThe function key ………………………………………………………………………………………………….. 91 Line Keys ………………………………………………………………………………………………………………………… 91 Line ………………………………………………………………………………………………………………………….. 91 Speed Dial ………………………………………………………………………………………………………………… 93 BLF ………………………………………………………………………………………………………………………….. 93 DTMF……………………………………………………………………………………………………………………….. 94 Prefix ……………………………………………………………………………………………………………………….. 95 Local Group ………………………………………………………………………………………………………………. 95 XML Group ……………………………………………………………………………………………………………….. 96 XML Browser …………………………………………………………………………………………………………….. 96 Network Directories ……………………………………………………………………………………………………. 97 Conference ……………………………………………………………………………………………………………….. 98 Forward ……………………………………………………………………………………………………………………. 98 Transfer ……………………………………………………………………………………………………………………. 99 Hold ……………………………………………………………………………………………………………………….. 100 DND ……………………………………………………………………………………………………………………….. 100 Redial …………………………………………………………………………………………………………………….. 101 Record ……………………………………………………………………………………………………………………. 101 URL Record …………………………………………………………………………………………………………….. 102 Paging ……………………………………………………………………………………………………………………. 103 Group Listening ……………………………………………………………………………………………………….. 103 Public Hold ……………………………………………………………………………………………………………… 104 Private Hold …………………………………………………………………………………………………………….. 104 Zero Touch………………………………………………………………………………………………………………. 105 Multicast Paging ………………………………………………………………………………………………………. 105 Programmable Key …………………………………………………………………………………………………………. 108 Customizing the Soft Keys ………………………………………………………………………………………… 108 Customizing the hard Keys ……………………………………………………………………………………….. 109 Exp Key ………………………………………………………………………………………………………………….. 109 Customizing Your Phone …………………………………………………………………………………………………………110 Administrator Password…………………………………………………………………………………………………….110 Language ……………………………………………………………………………………………………………………….. 111 Wallpaper ………………………………………………………………………………………………………………………..112 Screen Saver …………………………………………………………………………………………………………………..114 Backlight …………………………………………………………………………………………………………………………116 Time and Date …………………………………………………………………………………………………………………116 LED Status Setting………………………………………………………………………………………………………….. 120 Key as Send ………………………………………………………………………………………………………………….. 120 Dial Plan………………………………………………………………………………………………………………………… 121 Phone Lock ……………………………………………………………………………………………………………………. 122 Emergency Call ……………………………………………………………………………………………………….. 123 Action URL…………………………………………………………………………………………………………………….. 124 Softkey Layout ……………………………………………………………………………………………………………….. 125 Settings ……………………………………………………………………………………………………………………………….. 126 General Settings …………………………………………………………………………………………………………….. 126 Dial-Now Timeout …………………………………………………………………………………………………….. 126 No Key Entry Timeout ………………………………………………………………………………………………. 127 Label Scroll……………………………………………………………………………………………………………… 127 Show Missed Calls …………………………………………………………………………………………………… 127 Auto Logout Time …………………………………………………………………………………………………….. 128 Reboot in Talking ……………………………………………………………………………………………………… 128 Detect IP Conflict……………………………………………………………………………………………………… 129 Redial Mode ……………………………………………………………………………………………………………. 129 Suppress DTMF Display …………………………………………………………………………………………… 129 Suppress DTMF Display Delay ………………………………………………………………………………….. 129 Check-Syn With Authenticate…………………………………………………………………………………….. 129 Network setting ………………………………………………………………………………………………………………. 130
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IPv4………………………………………………………………………………………………………………………… 130 IPv6………………………………………………………………………………………………………………………… 132 IPv4&IPv6……………………………………………………………………………………………………………….. 134 Preference (IPv4/IPv6) ……………………………………………………………………………………………… 135 PC Port …………………………………………………………………………………………………………………… 136 System setting ……………………………………………………………………………………………………………….. 137 Factory Reset ………………………………………………………………………………………………………….. 137 Pcap Feature …………………………………………………………………………………………………………… 137 System Log……………………………………………………………………………………………………………… 138 Upgrade………………………………………………………………………………………………………………….. 138 Configuration File …………………………………………………………………………………………………….. 140 Optional Accessories with Your Phone …………………………………………………………………………………….. 141 Headsets……………………………………………………………………………………………………………………….. 141 Bluetooth Headset……………………………………………………………………………………………………. 141 Using Headsets ……………………………………………………………………………………………………….. 141 Expansion module ………………………………………………………………………………………………………….. 142 Connecting the Expansion Module …………………………………………………………………………….. 142 Troubleshooting ……………………………………………………………………………………………………………………. 144 Why is the phone LCD screen blank? ……………………………………………………………………………….. 144 Why does the phone display “Network Unavailable”? …………………………………………………………. 144 Why can’t I get a dial tone? ……………………………………………………………………………………………… 144 Where to set the tone? ……………………………………………………………………………………………………. 144 How to download XML Configuration? ………………………………………………………………………………. 145 How to Import Trusted CA certificate?……………………………………………………………………………….. 145 How to Import Server CA certificate? ………………………………………………………………………………… 146 How to use Vlan?……………………………………………………………………………………………………………. 147 How to use LLDP?………………………………………………………………………………………………………….. 147 How to Set LCD and Web GUI? ……………………………………………………………………………………….. 147 How to Upgrade via FTP? ……………………………………………………………………………………………….. 147 How to make Ringtone? ………………………………………………………………………………………………….. 148 How to use Open VPN? ………………………………………………………………………………………………….. 148 Provisioning Guide on Free PBX………………………………………………………………………………………. 148 Redundancy Server ………………………………………………………………………………………………………… 148 How to Use Auto Provision Phonebook? …………………………………………………………………………… 148 All Documents………………………………………………………………………………………………………………… 148
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Before You Begin
This guide provides information you need to quickly use your new phone. Firstly, verify with your system administrator that the IP network is ready for phone configuration. Also, be sure to read the Quick Start Guide which can be found in your phone package before you set up and use the phone. As you read this guide, keep in mind that some features are only configurable by your system administrator or determined by your phone environment. As a result, some features may not be enabled or may be operated differently on your phone. Additionally, the examples and graphics in this guide may not directly reflect what is displayed or is available on your phone screen.
Note: This guide mainly takes UC507U IP phones as an example. This user guide contains information for the following HTEK products: UC507U Enterprise HD IP Phones
Getting Started
Packing List UC507U Packing List
The package contains the following parts, please check if all the items are not missed: 1. The phone station
2. The phone stand
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3. Handset
4. Headset cord 5. Power adapter
6. Ethernet cable 7. Quick installation reference
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Phone Installation UC507U Phone Installation
1. Attach the phone stand
2. Connect the Handset and optional Headset
3. Connect the Network and Power
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Hardware Components Preview UC507U
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NO. Item

Description

LCD Screen

To present all information about the date& time,

accounts, soft keys, messages, calls and other some

information.

Power Indicator LCD To indicate the power status

Line keys

To be configured as different function.

Soft keys

Navigation Keys

Message

Quickly access the functions displayed on the screen. The soft keys will change according to your current operation.
Navigation Keys 1. Scroll the information or options displayed on the screen. 2. You can quickly access historical records and directories.
Up arrow key: History Down arrow key:Directory OK key 1. Can quickly enter the menu 2. Save the configuration 3. Answer the call
Accesses your voice Mail.

Headset

To indicate that the phone is or not in Headset mode.

Mute

1. To mute the voice during the call (Red light).

2. To un-mute the call.

Speakerphone key

Press this button to place a call in hands-free mode.

Alphanumeric Keypad To enter the phone numbers, letters and so on.

Volume Keys

To decrease and increase the volume.

Redial

Transfer

Hold

To dial the previous dialed number. To act as send key.
To transfer a call to a third party. To enable or disable Forward feature during the idle page.
To hold or to resume a call during a conversation.

Conference

To place a conference call.

Speaker

Provides hands-free (speakerphone) audio output.

Reversible Tab

Hookswitch

Secures the handset in the handset cradle when the phone is mounted vertically.
Connects or disconnects the phone from the phone line. The hookswitch is auto- matically activated when a user lifts the handset from the cradle to get a dial tone.

Idle Screen UC507U Idle Screen
1.Date&Time

2.Notice

5.Default Account

7.Wallpaper

3.Line keys 6.Multipage key

4.Soft keys 2.Notice

Name 1. Date & Time
2. Notice 3. Line Keys 4. Soft Keys

Description
It is the area that displays the current set date and time of the phone.
It is the area to display the phone’s notifications such as missed calls, SMS, do not disturb mode and many more. For more info, see Icon Preview.
This area shows the line key labels. The Line keys can also be used for other function keys. For more info, you can refer to Line Keys This area shows the soft key labels. The default soft key labels are “History”, “Directory”, “DND” and “Menu”. For more info, see Programmable Key

5. Default Account 6. Multipage Key
7. Wallpaper

This shows the current use account. User can use to change the default use account.
UC507U support 36 keys, you can configure different types.You can view and use these keys by pressing the multipage key.
This shows the current wallpaper picture. You can also change it. For more info, you can refer to Wallpaper.

Initialization Process

After your phone has been powered up, the system boots up and performs the following steps: Automatic Phone Initialization. The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display “Booting”.
Then show “Initializing “during the initialization,,and all the indicators on the phone LCD are always on.
·
Status
You can view the system status of your phone via phone user interface or web user interface. The information of phone status includes: Information (e.g., Model, IPV4,IPV6, MAC, Firmware, Hardware), Network (e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS …), Accounts (e.g., register status of accounts) To view the phone status via Phone interface: 1. Press Menu Status Information
2. Press Menu Status Network
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3. Press Menu Status Network IPV4
4. Press Menu Status Network IPV6
5. Press Menu Status Accounts (UC507U support 16 accountsUC924U support 12 accounts,UC923U support 8 accounts)l.;
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To view the phone status via Web interface: 1. Login webpage 2. Input the IP Address in the web browser. 3. Input the user name (default is admin), password (default is admin). 4. Login successfully. View the information of Version, Account Status and Network.
Note: The PC and phone should be in the same segment. When registering the accounts in web and the server port is not”5060”,the SIP Server should be set as SIP Server’s IP address:server port,for example, 192.168.0.12:5090.
Registration
To register via Phone interface 1. Press Menu Settings Advanced Setting(default password: admin) Accounts 2. Select the desired account. 3. Select Enable for Active. 4. Select the desired Profile of the account. 5. Fill in the SIP User ID, Authenticate ID. 6. Fill in the Password and Name (shown on LCD). 7. Press Save soft key to save the configuration.
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Note: If there is a port of sip server, you need to press “1” on the keypad, then you will find the “:”. Additional Information When the current input method is ABC/abc/2ab, Pressing “1”, you will find “1 , . ? : ;” Pressing “0”, you will find ” 0<>(){}[]_-” Pressing “”, you will find “/”!@$=” Pressing “#”, you will find “#’%&*|” To register via Web interface 1. Login webpage and Click Profile Basic 2. Select the desired profile from the pull-down list of Profile field.
3. Fill in the Primary SIP Server and other profile information. 4. Select the SIP Transport.
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5. Click

to save the configuration.

6. Click Account Basic.

7. Select the desired account from the pull-down list of Account field.

8. Select Yes for Account Active. 9. Select the desired Profile. 10. Fill in the SIP User ID, Authenticate ID, Authenticate Password and other account information.

11. Click

to save the configuration.

To register via DHCP SIP Server

1. Login web page and Click Profile Basic

2. Select the desired profile from the pull-down list of Profile field.

3. Fill in the Primary SIP Server and other profile information. 4. Select Yes for the DHCP SIP Server and select the SIP Transport.

5. Click

to save the configuration.

6. Click Account Basic.

7. Select the desired account from the pull-down list of Account field.

8. Select Yes for Account Active. 9. Select the desired Profile. 10. Fill in the SIP User ID, Authenticate ID, Authenticate Password and other account information.

11. Click

to save the configuration.

Note:

1. All fields with * must be filled.

2. Account Status says the account registered successfully or not.

Getting Familiar with Your Phone

Icon Preview

Icon

Description

Icon

Description

Network down
Line(Registered succeed)
Line (Unregistered)

Call Park Intercom
Prefix

Line(Ringing)

XmlGroup

Speed Dial

LocalGroup

BLF(No subscription)

XmlBrowser

BLF(Free)

LDAP

BLF(Ring)

Broadsoft Group

BLF(Talking)

Forward

Speakerphone mode

Transfer

Handset mode

Redial

Headset mode

Call Return

Voice mail Text message
Mute DND Volume is 0 SRTP Hold(DSS key) hold Dialed/PickUp Received calls Missed calls Forward Conference Keypad locked DTMF

Record Stop Recording Group Listening
Multipaging ParkRetrieve Share Line
SMS URL Bluetooth mode is on Bluetooth headset is both paired and connected VPN Wifi obtaining Wi-Fi connection is successful Wifi Disconnacted zrtp

LED Instruction
This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting, please refer to: LED Status Setting
Power Indicator LED
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LED Status
Blinked green Steady Green
Off
Line LED (Line Key set as Line)

Description
Ringing or have missed call Idle status (Power on) Powered off

LED Status
Slowly-flashing green Steady Green
Fast-flashing red Off

Description
The call is placed on hold. Off hook or during a conversation. The line receives an incoming call. Idle status

BLF or BLF List Key LED ( Line/Line Key set as BLF)

LED Status
Steady Green Steady Red Blinked red
Off
Shared Line LED

Description
Idle status for the monitored line. The monitored line is in the conversation or making a call. The monitored line is receives an incoming call.
No subscription or Account dropped.

LED Status
off Stay green
Stay red
Blinked green every 500ms
Stay red
Blinked green every 500ms
Blinked red every 500ms

Description
Idle status
a member of the SCA group in off-hook status Other member of the SCA group’s led status when a member of the SCA group in off-hook status a member of the SCA group in Private hold status. Other member of the SCA group’s led status when a member of the SCA group in Private hold status a member of the SCA group in public hold status Other member of the SCA group’s led status when a member of the SCA group in public hold status

Blinked green every 500ms Stay red
Blinked red every 100ms Stay green Stay red
User Interface

a member of the SCA group in progressing status Other member of the SCA group’s led status when a member of the SCA group is in progressing status.
Alerting
a member of the SCA group in active status when there is an incoming call designated for the SCA group Other member of the SCA group’s led status when a member of the SCA group in active status

There are two ways to customize specific configurations on your IP phone: The user interface on the IP phone The user interface in a web browser on your PC The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many instances, it is possible to use both the phone user interface and the web user interface to operate the phone and change settings. However, in some instances, it is only possible to use the phone or the web user interface. Phone Interface Overview

Option

Status

Information
Network Accounts Forward

Features

Function Keys More Key see Line Key Overview # as Send Key
Hot Line

Anonymous Call DND History

Local Contacts

Remote Contacts(When you use remote, It will display)

Directory

AP Contacts(When you use AP contacts, It will display) LDAP Contacts(When you use LDAP, It will display)

BlackList

History Messages

All Calls/Missed Calls/Dialed Calls/Received Calls/Forwarded Calls Voice Mail
SMS Language

Settings

Basic Setting Time & Date TIme & Date Format

Advanced Setting
Display
Others

DHCP Time
Ring Tone
Headset Bluetooth(Support UC507U) Wi-Fi(Support UC507U) Font Size Text Scroll Accounts Network Phone Setting
Auto Provision
Wallpaper
Screensaver
Backlight Factory Function
Restart
Reboot

Call Features

Basic Call Features

Place a Call

There are three ways to dialing a call: Handset, Headset and Hands-free loud speaker.

To place a call by Handset: 1. Pick up the handset and enter the necessary number.

2. Press

or press the Send soft key, then the call is sending.

To place a call by Headset:

1. Press the

( light is Green).

2. Enter the desired number.

3. Press

, or press the Send soft key, then the call is sending.

Using headset to place and answer calls for all time: 1. Login webpage, and click Setting Preference 2. Headset Priority Enable
3. Ring Device For Headset User Headset

4. Click 5. Press

to save the setting. .

To place a call by hands-free speakerphone:

1. Press the

, or press the Line key, then you can hear the dial tone.

2. Press the number.

3. Press

or press the Send soft key, then the call is sending.

To place a call by call history or Directory via Phone interface:

1. Press the History / Directory All Calls/Local Contacts or Menu History / Directory Local

Contacts

2. Press

and

to select the targeted one.

3. Press the Send soft key, or

, or the corresponding line key, then the call is sending.

Note:

1. The

key is set to be a Send key. For more information, refer to the Key as

Send on page.

2. During the call, you can also change among Headset, Handset or Free- speaker

mode.

Making two calls with one line and one account 1. Press a line key and dial the phone number, then make a call. 2. Press Hold soft key and then press New Call soft key.
3. Dial another phone number,

4. Press the Send soft key, or

, then make the second call.

End a Call

Here shows to end a call during three modes:

To end a call by Handset Press the End Call soft key or hang up the handset.

To end a call under Headset Mode

Press the End Call soft key or press

To end a call under Hands-free speakerphone Mode

Press the End Call soft key or press

Note:

During the conference, to end the call is same as mentioned above.

Redial a Call

To redial the last placed call from the IP Phone:

Press

directly when LCD is on the idle interface.

Receive a Call

There are three ways to receive a call when the phone is ringing:
To receive a call by handset Pick up the handset and now the conversation is built.

To receive a call by headset

Press

and now the conversation is built.

To receive a call by hands-free speakerphone

1. Option 1: Press

directly.

2. Option 2: Press Answer soft key.

3. Option 3: Press the Line key (flashes red).

Moreover, some other action can be done by soft key when the call is coming.

Press the Reject soft key to reject the call.

2. Press Forward soft key to forward to another phone.

3. Press Silence soft key, and then the call will keep silent, no ring tone display.

Incoming Call Show Mode

There are two incoming call show modes for this phone: 1. name of the contacts. 2. name and number of the contacts. 3. name and number of the incoming call and the account which is connecting. To set Incoming Call Show Mode via Web interface: 1. Click Setting Preference 2. Select the desire mode for the Incoming Call Show Mode

3. Click

to save the setting.

Auto Answer

Enable Auto Answer feature, you will answer all incoming call automatically.

To enable Auto Answer via Web interface: 1. Click Profile Advanced 2. Select the desired profile from the pull-down list of Profile in the Profile field.
3. Choose Yes for the Auto Answer.

4. Click

to save the configuration.

To disable Auto Answer via Web interface: 1. Click Profile Advanced
2. Select the desired profile from the pull-down list of Profile in the Profile field.
3. Choose No for the Auto Answer.

4. Click

to save the configuration.

Call Hold

When using the Hold feature, the Hold icon will show on the display.

To make a call on hold during three modes: To hold a call under handset mode:

Press Hold soft key to hold the current call. 2. Press Resume soft key to resume the call on hold. To hold a call under headset mode: 1. Press Hold soft key to hold the current call. 2. Press Resume soft key to resume the call on hold. To hold a call during the speaker mode: 1. Press Hold soft key to hold the current call. 2. Press Resume soft key to resume the call on hold.
Call Transfer

This phone supports Blind, Attended and Semi-Attended Transfer.
Blind Transfer When you use this feature, you can

1. Press

or Transfer soft key during the conversation, the call is on hold now.

2. Enter the number that transfers to.

3. Press

or Transfer soft key, and now the blind transfer is completed.

Attended Transfer

When you use this feature, you can

1. Press

or Transfer soft key during the conversation, the call is on hold now.

2. Enter the number that transfers to, and press the Send soft key or

3. Start the second conversation, then press

or Transfer soft key, and now transfer is completed.

NOTE:

To transfer calls across SIP domains, SIP service providers must support transfer

across SIP domains. Blind transfer will usually use the primary account SIP profile.

Semi-Attended Transfer

1. Press

or Transfer soft key during the conversation, the call is on hold now.

2. Enter the number transfer to, and then press the Send soft key or the ring tone.

, then you can hear

3. Press

or the Transfer soft key, and now the Semi-attended transfer is completed.

BLF Transfer

1. Set a Programmable Key or Line Key as BLF. For how to set BLF, please refer to BLF

2. Configure the Transfer Mode via DSSkey.

3. Press BLF key during the conversation then realize Blind, Attended and Semi-Attended Transfer.

Hold Transfer On Hook: 1. Login webpage, and click Setting Features Transfer Settings: Hold Transfer On Hook: On. 2. A enables the Hold Transfer On Hook feature. 3. During the conversation with B, A presses the Hold soft key and places a new call to C. 4.A hook on the call when C is answering. 5.Then C and B are in the same call and the transfer is successful.
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Hold transfer on Three Way conference: 1. Login webpage, and click Setting Preference Three Way Call Release Type: Transfer. 2. When acting as the initiator of the three-way conference, the IP Phone presses the End Call soft key or on-hook to exit the conference in the process of talking. 4. Then the other two IP Phones will continue to talk.
Transfer to New Call via Web interface 1. Click Setting Features 2. Select Transfer Mode via DSSkey: New Call 3. Click Function Keys Line Key 4. Select the desired Line Key and select BLF in the Type. 5. Enter the phone number in the Value field.
NOTE: If the person that wanted to be spoken to do not want to answer the call, then the person that answered the coming call could use this function. Transfer Release Trigger This option defines when the phone sends BYE to the server to release the transferred call. Login webpage, and click Profile Basic Transfer Release Trigger: 1. NOTIFY with 200OK After receiving REFER request sended by the phone, server will send NOTIFY to the phone, and the phone response 200OK, this is the trigger for the phone to release the call. 2. 2xx response of REFER The phone will not release the call until it receives a 2xx response from the server to the phone’s REFER
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request.
3. BYE for the call The phone will not release the call until receiving BYE from the server.

Call Conference

This IP Phone supports up to 5-way conference.
5-way conference 1. Assuming that call party A and B are in conversation. A wants to bring C, D and E in a conference 2. A press the Conf soft key, the call is placed on hold.

3. A enter the number of C and then press Send soft key or

4. C answer the call.

5. A press the Conf soft key, then A, B and C are now in a conference. (and now this is 3-way

conference)

6. A press the Conf soft key, the current 3-way conference is placed on hold.

7. A enter the number of D and then press Send soft key or

8. D answer the call.

9. A press the Conf soft key, then A, B, C and D are now in a conference. (and now this is 4-way

conference)

10. A press the Conf soft key, the current 4-way conference is placed on hold.

11. A enter the number of E and then press Send soft key or

12. E answer the call.

13. A press the Conf soft key, then A, B, C, D and E are now in a conference. (and now this is 5-way

conference)

14. A end the call, the conference is finished.

Note: 1. If C does not answer the call, A can back to continue the conversation with B; 2. Once A hangs up the call, the conference is ended, while if B or C drops the call, A&C or A&B continues the conversation. 3. The conference feature is not available on all servers. For more information, contact your system administrator. 4. To realize the 5-way conference, the line should be all available.
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Call Forward

This phone supports static forward (always forward, busy forward and no answer forward) and dynamic forward.

To configure static forward To configure always forward via Phone interface: With this feature, all incoming calls will forward immediately to configured number.
1. Press Menu Features Forward Always.

2. Press and to select the Enable choice. 3. Enter the Forward to number.

4. Press

or Save soft key to save the configuration.

To configure busy forward via Phone interface: With this feature, the incoming calls are immediately forwarded if the phone is busy.
1. Press Menu Features Forward Busy.

2. Press and to select the Enable choice. 3. Enter the Forward to number.

4. Press

or Save soft key to save the configuration.

To configure no answer forward via Phone interface: No Answer Forward: Incoming calls are forwarded if not answered after some time. 1. Press Menu Features Forward No Answer.
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2. Press and to select the Enable choice 3. Enter the Forward To number and After Ring Times.

4. Press

or Save soft key to save the configuration.

When the Forward feature is enabled, the Icon

will display on Top of the LCD.

To configure Forward via Web interface 1. Setting Features 2. Click On for the Always/Busy/No Answer
3. Fill in the Target number.
4. Fill in the After Ring Time. 5. Fill in the On Code and Off Code (optional).

6.Click

to save the configuration.

To cancel the forward feature via Phone interface

1. Option 1: To press the

key to disable the forward feature.

2. Option 2: Press Menu Features Forward Always/Busy/No Answer

a. Press and to select the Disable choice

b. Press

or Save soft key to save the configuration.

To cancel the forward feature via Web interface

1. Setting Features

2. Click Off for the Always/Busy/No Answer

3. Click

to save the configuration.

To configure dynamic forward

Forward an incoming call during the ringing. 1. When the phone is ringing, press Forward soft key.
2. Enter the forward number or select the desired number from Directory soft key (Precondition: local
directory has one or more contacts).

3. Press

or press the Send soft key, then the call is forwarded.

Note: 1. If the Programmable Key or line key is set as BLF, when an incoming call ringing, press this BLF key directly to realize the dynamic forward. 2. You can choose a desired forward number from the Directory when you press the Forward key.
Call Return

This feature allows you to dial the last phone call you received. To configure the Call Return via Phone interface
1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)

2. Press 3. Press

and key to select the Call Return in the type field. or Save soft key to save the configuration.

To configure the Call Return via Web interface 1. Click Function Keys Line Key.
2. Select the desired Line Key and select Call Return in the type field.

3. Click

to save the configuration.

Call Back
When this option is set, if the phone you call is busy (reject call or not answer)and does not set voice mail, your LCD screen will prompt for call-back. as shown in figure:

If you press the Callback, the phone will dial the Callback phone number.

To configure the Call Back via Web interface 1. Click Setting Features Callback.
2. Fill in the Callback phone number in the Callback Code field.

3. Click

to save the configuration.

1. Click the Setting Preference Busy Tone Timer (0~5s):0
Call Waiting Tone
To enable the Call Waiting and Call Waiting Tone via Web interface 1. Click Setting Features 2. Select Call Waiting: On and Call Waiting Tone: On
To Change the Call Waiting Tone time via Web interface 1. Click Setting Tones
2. Change the Tone Time as you want (for example 3s)
Hide Caller ID
Just enable the unknown/hidden caller feature, by enabling Anonymous call feature thereby the receiver won’t be able to know who is calling them. To configure anonymous call via Phone interface 1. Press Menu Features Anonymous Call Account ID 1/ 2 2. Press and to select the Enable choice in Anonymous Call filed.
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3. Enter the Call On Code (optional), Call Off Code (optional).

4. Press

or Save soft key to save the configuration.

To cancel anonymous call feature via Phone interface 1. Press Menu Features Anonymous Call Account ID 1/ 2

2. Press 3. Press

and key to select the Disable choice in Anonymous Call filed. or Save soft key to save the configuration.

Reject Anonymous

If you do not want to be disturb by anonymous calls, you can set the reject anonymous call feature, so you will not hear the unknown calls.
To configure rejecting anonymous call 1. Press Menu Features Anonymous Call Account ID 1/ 2

2. Press and key to select the Enable choice in Rejection filed. 3. Enter the Reject On Code (optional), Reject Off Code (optional).

4. Press

or Save soft key to save the configuration.

To cancel rejecting anonymous call 1. Press Menu Features Anonymous Call Account ID 1/ 2

2. Press 3. Press

and key to select the Disable choice in Rejection filed. or Save soft key to save the configuration.

Call Mute
When you use the Mute feature, the other parties will not hear your voice while you can hear their voice. Call mute applies to all modes (handset, headset, and speakerphone).

To mute the call during a call (including a conference call)

1. Press the mute key , the LCD display

2. To disable the mute function, press

again.

DND

When you use the DND feature, the phone is to reject all incoming calls automatically and you can see

the DND icon

shown on the Top of the LCD on idle page.

To enable DND feature via Phone interface:

Press the DND soft key when the phone is idle, and then To disable DND feature via Phone interface:

is shown on the LCD.

Press the DND soft key again, and then there is no

on the LCD.

Hot Line

To configure Hot Line via Phone interface 1. Press Menu Features Hot Line
2. Enter the Number and HotLine Delay time (as present, we support off hook auto dial).

3. Press

or Save soft key to save the configuration

To configure Hotline auto dial via Web interface 1. Setting Features.
2. Fill in the number in the Hotline Number and Hotline Time-out field.

3. Click

to save the configuration.

4. Delete the Hotline Number and save the configuration, then now the Hotline auto dial is cancelled.
Auto Redial
After setting this option, if the phone you are talking on is busy and call waiting or voice mail is not set, your LCD screen will have a busy tone (Busy Tone Timer (0~5s)), and then it will display Auto The prompt box of Redial, as shown in the figure.

If you press OK, your LCD will prompt Auto Redial Interval and Auto Redial Times.

To configure Auto Redial via Web interface

1. Click Setting Features Auto Redial 2. Select On or Off for the Auto Redial. 3. Fill in the number 1~300 seconds for the Auto Redial Interval. 4. Fill in the number 1~300 times for the Auto Redial Times.

5. Click

to save the configuration.

Note: Busy tone Timer cannot be set to 0, 0 means there is no busy tone, and set to a few, which means there are several busy tones.
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Advanced Call Features

Call Pickup

With this feature, you can pick up the set line when it ringing.
To configure Direct Pickup code via Web interface 1. Click Account Basic.
2. Select the desired account from the pull-down list of Account in the Account field. 3. Fill in the Direct Call Pickup Code.

4. Click

to save the configuration.

To configure Direct Pickup feature via Phone interface 1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)

2. Press and key to select the PickUP in the type field. 3. Enter the targeted Number in the Value field.

4. Press and key to select the Account ID.

5. Press

or Save

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““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““““`

“““““t key to save the configuration

Then the selected Line Key will work as Direct Pickup.

To configure Direct Pickup feature via Web interface

1. Click Function Keys Line Key.

2. Select the wanted Line Key and set as Direct Pickup.

3. Enter the desired phone number in the Value field.

4. Select the Account

5. Click

to save the configuration.

Group Pickup

With this feature, you can pick up the specified group that you want incoming calls.
To configure Group Pickup code via Web interface 1. Click Account Basic.
2. Select the desired account from the pull-down list of Account in the Account field.
3. Fill in the Group Call Pickup Code

4. Click

to save the configuration.

To configure the Group Pickup via Phone interface 1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)
2. Press and key to select the Group in the type field.
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3. Enter the targeted Number in the Value field.

4. Press and key to select the Account ID.

5. Press

or Save soft key to save the configuration

To configure the Group Pickup via Web interface

1. Click Function Keys Line Key.

2. Select the desired Line Key and select Group Pickup in the type field.

3. Enter the desired phone number in the Value field.

4. Select the Account

5. Click

to save the configuration.

Call Park

With this feature, you can put a call on hold and continue the conversation from another phone.
To configure the Call Park via Phone interface 1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)

2. Press and or press Switch soft key to select the Call Park in the type field. 3. Enter the call park code in the Value field

4. Press and key to select the Account ID.

5. Press

or Save soft key to save the configuration.

To configure the Call Park via Web interface

1. Click Function Keys Line Key.

2. Select the desired Line Key and select Call Park in the type field.

3. Enter the call park code in the Value field.

4. Select the Account.

5. Click the

button to save the configuration.

Busy Lamp Field(BLF)
You can use the BLF (Busy Lamp Field) feature to monitor a specific extension number whether the extension is busy or free. 1. When the extension you are monitoring is idle, the light is steady green. 2. When the monitored extension is ringing, the light is blinking red, press the BLF key to pick the phone up directly. 3. When the monitored extension is calling or in a conversation, the light is steady red. To configure a BLF key via Phone interface 1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example).
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2. Press and key to select the BLF in the type field. 3. Enter the targeted Number in the Value field.

4. Press and key to select the Account ID. 5. Enter the Pickup Code.

6. Press

or Save soft key to save the configuration.

To configure a BLF key via Web interface

1. Click Function Keys Line Key.

2. Select the desired Line Key and select BLF in the type field.

3. Enter the monitored phone number in the Value field.

4. Select the Account

5. Fill in the Extension.

6. Click

to save the configuration.

Note: This feature is not available on all servers. For more information, contact your system administrator. After setting the BLF key, do not need to restart the phone.
Visual Alert for BLF Pickup
If this option is on, when you use the BLF feature to monitor a specific phone whether it is busy or free, you can see this message on the LCD, as shown in the following figure.

To configure Visual Alert for BLF Pickup via Web interface 1. Click Setting Features Call Pickup Visual Alert for BLF Pickup
2. Select Enable or Disable for Visual Alert for BLF Pickup.

3. Click

to save the configuration.

To configure BLF via Web interface 1. Click Function Keys Line key 2. Select the desired Line. 3. Type selection as BLF. 4. Fill in the required BLF value. 5. Fill in the required pickup code for the extension number.

6. Click

to save the configuration.

Audio Alert for BLF Pickup

If this option is on, when you use the BLF feature to monitor a specific phone whether it is busy or free, you can hear beep.
To configure Audio Alert for BLF Pickup via Web interface 1. Click Setting Features Call Pickup Audio Alert for BLF Pickup 2. Select Enable or Disable for Audio Alert for BLF Pickup.

3. Click

to save the configuration.

BLF List
To configure BLF List via Web interface: 1. Login and click Account Basic
43

2. Select the desired account from the pull-down list of Account in the Account field. 3. Fill in the Eventlist BLF URL.
4. Click Profile Advanced 5. Select the desired profile from the pull-down list of Profile in the Profile field. 6. Select the SIP Server Type

7. Click

to save the configuration.

8. To configure BLF List Keys

8.1 Click Function Keys Line Key

8.2 Select the desired Line Key and select the BLF List in the type field.

8.3 Select the Account

8.4 Click

to save the configuration.

Share Line
Htek IP Phone supports “Shared Call Appearance” by Broadsoft and XCast standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line. When there is an incoming call designated for the SCA group, all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered in the group. All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call, and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold (with the exception of when multiple call appearances are enabled on the server side). In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a member of the group places the call on public hold, the other users of the SCA group will be notified of this by the red-flashing button and they will be able to resume the call from their phone by pressing the line button. However, if this call is placed on private-hold, no other member of the SCA group will be able to resume that call. To enable shared call appearance, the user would need to register the shared line account on the phone. In addition, they would need to navigate to “Account” “Basic” and “Profile” “Advanced” on the webpage and set the line to “Shared Line” and “SIP Server Type”, and configure the line key or Line Key as “Line” type with the desired account on webpage or LCD. If the user requires more shared call appearances, the user can configure multiple line keys (Function Keys Line Key) to be “Line” type associated with the account. This feature is very useful in the boss and secretary scenario. For example, the secretary can share the boss’ extension number on her phone. When there is an incoming call to the extension number of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or the secretary can answer the call. Calls on shared line can be placed on hold or barged in. To enable share line via Web interface 1. Click Account Basic 2. Select the desired account from the pull-down list of Account in the Account field. 3. Select SCA for the Shared Line.
4. Click Profile Advanced
44

5. Select the desired profile from the pull-down list of Profile in the Profile field. 6. Select the SIP Server Type.

7. Click

to save the configuration.

To configure Line key via Phone interface

1. Press Menu Features Function Keys Line keys as Function Keys Line Key1(for example)

2. Press and key to select the Line in the type field. 3. Select the Account ID.

4. Press

or Save soft key to save the configuration.

Then the selected Line Key will work as Line.

To configure Line key via Web interface 1. Click Function Keys Line Key.
2. Select the wanted Line Key and set as Line.
3. Select the Account.

4. Click the

button to save the configuration.

Note: This feature is not available on all servers. For more information, contact your
system administrator.

Intercom

When use the intercom feature, you can quickly get access connect to the configured one. To configure Intercom feature via Phone interface
1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)

2. Press and key to select the Intercom in the type field. 3. Enter the intercom codes followed by desired number. 4. Select the Account ID.

5. Press

or Save soft key to save the configuration.

Then the selected Line Key will work as Intercom.

To configure Intercom feature via Web interface

1. Click Function Keys Line Key.

2. Select the wanted Line Key and set as Intercom.

3. Enter the intercom codes followed by desired number in the Value field.

4. Select the Account.

5. Click the

button to save the configuration.

If you want to achieve the Intercom feature, you must enable the “Allow Auto Answer by Call-Info”
45

1. Login webpage, and click Profile Advanced 2. Select the desired profile from the pull-down list of Profile in the Profile field. 3. Select Yes for the “Allow Auto Answer By Call-Info”

4. Click the

button to save the configuration.

Note: This feature is not available on all servers. For more information, contact your system administrator.
Intercom Barge

If this option is enabled, when there is an active call and an incoming intercom call arrives, the previous call will be put on hold and the intercom call will be answered. 1. Login webpage, and click Setting Preference 2. Set On or Off for Intercom Barge.

3. Click

for the setting.

Note:
This feature is not available on all servers. For more information, contact your system administrator.

Short Message Service(SMS)

Send SMS

To send SMS via Web interface 1. Click Setting SMS
2. Select the Account (from which account the SMS sent) 3. Enter the target Number

4. Input the content of SMS, and click

To send SMS via Phone interface: 1. Click Menu Messages SMS Set SMS 2. Enter the contents in the white field. 3. Press the Send button. 4. Select the account in the From field (from which account the SMS sent) 5. Enter the target number in the To field (to which account the number sent) 6. Press the Send button.
Set SMS Line Key
To configure the SMS via Phone interface
1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)

2. Press 3. Press

and key to select the SMS in the type field. or Save soft key to save the configuration.

To configure the SMS via Web interface 1. Click Function Keys Line Key.
2. Select the desired Line Key and select SMS in the type field.

3. Click

to save the configuration.

Voice Mail

This phone supports voicemail, and when there is a message, you can press the message key

listen to voice Mail. Text Notify will be displayed on the LCD of the phone.

To configure the Voice Mail feature via Phone interface: 1. Press Menu Messages Voice Mail Set Voice Mail. 2. Enter the Account No.

3. Press

or Save soft key to save the configuration.

To configure the Voice Mail feature via Web interface: 1. Click Account Basic.
2. Select the desired account from the pull-down list of Account in the Account field.
3. Fill in the Voice Mail UserID.

4. Click

to save the configuration.

To configure a Voice Mail key via Phone interface: 1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example).

2. Press and key to select the Voice Mail in the type field. 3. Enter the targeted feature codes in the Value field.

4. Press 5. Press

and key to select the Account ID. or Save soft key to save the configuration.

To configure a Voice Mail Key via Web interface: 1. Click Function Keys Line Key.
2. Select the wanted Line Key and set as Voice Mail.
3. Enter the desired voicemail feature codes in the Value field. 4. Select the Account.

5. Click

to save the configuration.

To leave a voice mail:

You can leave a voice mail when the receiver is busy or its inconvenient for them to answer the call.

Follow the voice prompt from the system server to leave a voice mail, and then hang up.

To listen to voice mails:

When the phone interface prompts receiving new voice mail’s icon, the power indicator LED flashes

red(Setting Preference LED Status Setting: Voice Message Status: Yes) and the voice message

button flashes green.

1. Pressing

or the targeted Line Key to dial out the voice mail access code.

2. Follow the voice prompt to listen to voice mail.

To view the voicemail via Phone interface: Press Menu Messages Voice Mail View Voice Mail.
The LCD screen displays the amount of new and old voice mails.

Note: 1. This feature is not available on all servers. For more information, contact your
system administrator. 2. Before listening to voice mails, make sure the voice mail access code has been
configured.
3. When all new voice mails are retrieved, the power indicator LED, voice mail indicator LED and targeted Line Key LED will go out.

.
Hot Desking
Hot Desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee. A primary motivation for Hot Desking is cost reduction. This feature is regularly used in places where all employees are not in the office at the same time, or not in the office for a very long time, which means their personal offices are often vacant, consuming valuable space and resources. You can use Hot Desking on the IP phone to logout the existing accounts and then log in a new account, which allows many users to share the phone resource in different times. To use this feature, first you need to configure a Hot Desking key in the advance settings. This feature is supported on the version 1.0.3.82 or later.
To configure the Hot Desking via Phone interface
1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)

2. Press 3. Press

and key to select the Hot Desking in the type field. or Save soft key to save the configuration.

To configure the Hot Desking via Web interface: 1. Click Function Keys Line Key.
2. Select the desired Line Key and select Hot Desking in the type field.

3. Click the

button to save the configuration.

To use the Hot Desking feature on the user interface: 1. Press the Hot Desking key when the IP Phone is idle. 2. “Clear all other account config?” is shown on the screen, and press OK. 2. Enter the Extension number and password 3. Click Save soft key You can see the account information which has changed.
Note: This feature is not available on all servers. For more information, contact your system administrator.
Automatic Call Distribution(ACD)

ACD feature is often used in offices for customer service, such as call center. The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of the different personnel at the earliest point. The ACD feature on the Htek IP Phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To use this feature, first you should configure an ACD key in the advance settings.

To configure the ACD via Phone interface 1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)

2.Press and key to select the ACD in the type field. 3. Select the desired account in the Account ID field.

4. Press

or Save soft key to save the configuration.

To configure the ACD via Web interface: 1. Click Function Keys Line Key.
2. Select the desired Line Key and select ACD in the type field. 3. Select the desired account from the pull-down list of Account field.

4. Click the

button to save the configuration.

Note: This feature is not available on all servers. For more information, contact your system administrator.
Directory
This section provides the operating instructions for managing contacts. The topics include: Local Directory Remote Phonebook LDAP Search Contact
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Local Directory
In the directory, you can add or delete your friends, business partner or anyone others’ phone No., so you will not forget their number. Or put some anonymous phone No. in the blacklist to prevent from being disturbed. The local Directory can add up to 10000 contacts.
Contact Groups
Adding Contact Groups
To organize your contacts and make them easier to find, you can add additional groups in the Local Directory. To Add Contact Group in the Local Contacts 1. Select Directory or navigate to Menu -> Directory -> Local Contacts 2. Press the Add softkey. 3. Enter the desired group name. 4. Select the desired Ring Tone.

5. Press the Save softkey or press

to save the configuration.

Editing Contact Groups

You can change or add the group’s information.

To edit Contact Group in the Local directory 1. Select Directory or navigate to Menu -> Directory -> Local Contacts 2. Select a group(The default Contacts group cannot be edited).
3. Press the Option soft key .

4. Select the Detail and press OK soft key or press .
5. Edit the group information.

6. Press the Save softkey or press

to save the configuration.

Deleting Contact Groups

When deleting a contact group, the Contacts group will not be deleted. To delete Contact Group in the Local directory

1. Select Directory or navigate to Menu -> Directory -> Local Contacts 2. Select a group(The default Contacts group cannot be edited). 3. Press the Option soft key .
4. Select the Delete and press OK soft key or press .
Managing the Local Directory Contacts
You can manage the Local Directory contacts when the phone is idle.
Adding Contacts
After adding a contact to the local directory, you can choose to enter relevant information for the contact. At a minimum, you need to enter the contact name for each new contact.
To Adding Contacts via Phone interface 1. Select Directory or navigate to Menu -> Directory -> Local Contacts 2. Select the desired contact group or Contacts. 3. Press Add soft key. 4. Enter your contact’s information,name(Name cannot be empty).

5. Press the Save softkey or press to save the configuration.

To add contacts from history via Phone interface: 1. Press History soft key or press Menu History All/ Missed/ Received/ Dialed/ Forwarded Calls

2. Press

and

to select the targeted one. (Press and

Missed Calls, Received Calls, Dialed Calls and Forwarded Calls).

3. Press Option soft key Add to Contacts

4. Edit the necessary information as Name, Phone number…

5. Press Save soft key or

to add the contacts successfully.

switched among the All Calls,

To add contacts via Web interface: 1. Click Directory Directory
2. Enter the name, number and some other information.

3. Press

and then press

button.

Viewing Contacts
To view Contacts in the Local Contacts: 1. Select Directory or navigate to Menu -> Directory -> Local Contacts 2. Select the desired contact group or Contacts.
3. Press Enter soft key or press .
Editing Contacts
You can update your contacts’ information.

To edit Contacts in the Local Contacts: 1. Select Directory or navigate to Menu -> Directory -> Local Contacts
2. Select the desired contact group or Contacts.

3. Press Enter soft key or press .
4. Press the Option soft key.

5. Select the “Detail” option and press the OK or . 6. Edit the contact information(Name,Number).

7. Press the Save softkey or press

to save the configuration.

Deleting a Contact

You can delete any contact from the Local Contacts. To delete Contacts in the Local Contacts: 1. Select Directory or navigate to Menu -> Directory -> Local Contacts
2. Select the desired contact group or Contacts.

3. Press Enter soft key or press .
4. Press the Option soft key.
5. Select the “Delete” option and press the OK or . 6. And prompt “Are you sure to delete this item?”.
7. Press OK soft key or .
Deleting All Contacts
You can delete all contacts from theLocalDirectory. To delete all Contacts in the Local Contacts: 1. Select Directory or navigate to Menu -> Directory -> Local Contacts 2. Select the desired contact group or Contacts.
3. Press Enter soft key or press .
4. Press the Option soft key.
5. Select the “Delete” option and press the OK or . 6. And prompt “Are you sure to delete this item?”.
7. Press OK soft key or .
Moving a Local Directory Contact to Blacklist

You can move a contact in the Local Directory to blacklist. Incoming calls from this contact will be rejected auto-matically.

To move a local Contacts to Blacklist: 1. Select Directory or navigate to Menu -> Directory -> Local Contacts
2. Select the desired contact group or Contacts.

3. Press Enter soft key or press .
4. Press the Option soft key.

5. Press

and

and select the “Add to Blacklist” option and press the OK or .

6. And prompt “Move item to Blacklist,Are you sure?”.

7. Press OK soft key or .

Searching for Contacts

In the Local Directory, you can enter search criteria to find your desired contact quickly.
To search contacts in the local contacts: 1. Select Directory or navigate to Menu -> Directory -> Local Contacts. 2. Press Search soft key,Enter your search criteria in the search field.

Upload Contacts photo

Upload Contacts photo via Web interface: 1. Click Directory Directory and select the desired contact.

2. Click 3. Click

to select the photo for the contact. to upload the photo.

When you place a call from the contact, the phone idle screen will show the contact photo.
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Note: The size of each photo file cannot exceed 10KB,and the size does not exceed 100×100 pixels.
Contacts photo server
The user can obtain the latest photo of the corresponding account contact through the server. First, click Setting Preference, and fill in the Contacts Photo Server path (e.g. http://192.168.1.18/photo/). Maximum length of contact photo server parameter 255.

Then, place the photo files in the server folder, the file name format is “XXX.jpg”, “XXX” is the extension number of the corresponding contact. When the phone is on a call, the corresponding photos will be obtained from the server for display.
Note: 1.If the photo of the corresponding contact in the phone book has been configured through the web page, it will be used first instead of the photo on the server. 2.The size of each photo file on the server cannot exceed 10KB.

To import or export the contact list

You can manage your phone’s local directory via phone or web user interface. But you can only import or export the contact list via Web interface.

To import an XML file of contact list via Web interface: 1. Click on Directory Directory

2. Click

to select a contact list file (file format must be .xml) from your local system.

3. Click

to import the contact list.

To export an XML file of contact list via Web interface:

1. Click on Directory Directory

2. Click

to export the contact list.

To import a CSV file of contact list via Web interface:

1. Click on Directory Directory

2. Click

to select a contact list file (file format must be .csv) from your local system.

3. Click

to import the contact list.

To export a CSV file of contact list via Web interface: 1. Click on Directory Directory

2. Click

to export the contact list.

Note: If the XML file or CSV file has more than 1000 contacts, the phone will only upload 10000 contacts.
Blacklist
Incoming calls from the Blacklist are rejected automatically. You can store up to 30 contacts in the blacklist to block unwanted callers.
Adding a Blacklist Contact
You can add a blacklist contact on the phone to prevent someone from calling you. To add a blacklist contact via phone interface: 1. Select Directory or navigate to Menu -> Directory -> Blacklist. 2. Select Add soft key. 3. Enter the desired value(Name,Number…) 4. Press the Save button to save the configuration. To add a blacklist contact via web interface: 1. Click the webpage->Directory->Directory -> BlackList 2. Fill in the desired value in the contact(Name,Number). 3. Click the Add button and save the configuration.
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Viewing Blacklist Contacts
You can view the blacklist contacts from the Blacklist on your phone. To view blacklist contact via phone interface:
1. Select Directory or navigate to Menu -> Directory -> Blacklist.
Editing a Blacklist Contact
You can update your blacklist contacts’ information.
To edit a blacklist contact via phone interface: 1. Select Directory or navigate to Menu -> Directory -> Blacklist. 2. Press the Option soft key,and select the Detail. 3. Modify the desired value(Name,Number…) 4. Press the Save button to save the configuration.
Deleting Blacklist Contacts
You can delete one or all blacklist contacts. If a contact is removed from the blacklist, you can answer the call from the contact normally.
Deleting a Blacklist Contact
If you want to answer a call from a specific contact, you need to remove it from the Blacklist. To delete blacklist contact via phone interface: 1. Select Directory or navigate to Menu -> Directory -> Blacklist. 2. Press the Option soft key,and select the Delete. 3. Press the OK soft key and a pop-up box “Are you sure to delete this item?”. 4. Press OK soft key to confirm deletion.
Deleting All Blacklist Contacts
You can delete all contacts from the Blacklist when you are ready to answer calls from them
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again.
To delete all blacklist contact via phone interface: 1. Select Directory or navigate to Menu -> Directory -> Blacklist. 2. Press the Option soft key,and select the Delete All. 3. Press the OK soft key and a pop-up box “Are you sure to delete this item?”. 4. Press OK soft key to confirm deletion.
Moving a Blacklist Contact to the Local Directory
You can move a blacklist contact to a Local Directory. Incoming calls from this contact will not be rejected auto-matically.
To move a blacklist contact to the Local Directory via phone interface: 1. Select Directory or navigate to Menu -> Directory -> Blacklist. 2. Press the Option soft key,and select the Add to Contacts. 3. Press the OK soft key and a pop-up box “Move item to contacts,Are you sure?”. 4. Press OK soft key.
To move a blacklist contact to the Local Directory via web interface: 1. Click the webpage->Directory->Directory -> BlackList 2. Select the contact you want to remove. 3. Click the Move to Contact/blacklist.

Remote Phonebook

To set Remote Phonebook via Web interface: 1. Login the webpage and click Directory Remote Phone Book
2. Fill in the URL of the remote file in the Phone Book URL field. For example,
http://10.2.0.140/Phonebook/remotephonebook.xml

3. Fill in the Name and then click

to save the configuration.

To check the contacts via Phone interface: 1. Press Directory Remote Contacts or Menu Directory Remote Contacts, and then you can see the item you set. 2. Select the item and press Update. 3. After updating completely, press Enter and you will find the detail. Note: Every remote phonebook, only supports 10000 contacts.
To search contact in Remote Contacts: 1. Click the Directory soft key on Idle interface. 2. Select the Remote Contacts and click Enter. 3. Select the desired remote phonebook and click Enter soft key. 4. Click the Search soft key, you can enter the desired part of name or part of number. 5. With the search content to match the contact will be automatically displayed on the LCD within 5 seconds.
LDAP Phonebook

When use the LDAP feature, you can get the LDAP Phonebook directly.

To configure LDAP via Web interface: 1. Login webpage and click Directory LDAP 2. Fill in the LDAP Name Filter:
a) This parameter specifies the name attributes for LDAP searching. The “%” symbol in the filter stands for the entering string used as the prefix of the filter condition.
b) For example, (cn=%), when the name prefix of the cn of the contact record matches the search criteria, the record will be displayed on the IP PHONE LCD. 3. Fill in the LDAP Number Filter: This parameter specifies the number attributes for LDAP searching. 4. Fill in Server Address: Fill in the domain name or IP address of the LDAP Server. For example: 192.168.0.253 5. Port (the port of the LDAP Server), Base, User Name, Password 6. Max.Hits(1-32000): the maximum number of the search results to be returned by the LDAP server. 7. LDAP Display Name: the display name of the contact record displayed on the LCD screen.

8. Filled in the relative value and then click

to save the settings.

Following is the example screenshot for the configuration.

To configure LDAP Key via Web interface: 1. Click Function Keys Line Key choose Line Key2(for example)
2. Select LDAP in the type field.

3. Click

to save the configuration.

To Configure LDAP Key via Phone interface: 1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2 2. Select LDAP in the type field
3. Press Save or key to save the configuration. When press the LDAP Key the LCD will display as following:

To search contact in LDAP contacts: 1. Click the Directory soft key on Idle interface. 2. Select the LDAP Contactst and click Enter. 3. Enter the first character or more of contact’s name or number. 4. With the search content to match the contact will be automatically displayed on the LCD within 5 seconds.
Call History Setting
Call History
This phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history list supports up to100 entries in all on phone interface and more than 1500 items. You can check the call history, dial a call, add a contact or delete an entry from the call history list. You should enable the history record feature in advance. To enable the history record feature via Phone interface: 1. Press Menu Features History 2. Press and or Switch soft key set History record:On. 3. Press Save soft key to save the configuration.
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To view the call history via Phone interface: 1. Press the History soft key or press Menu History All/ Missed/ Received/ Dialed/ Forwarded Calls.
The LCD screen displays All Calls list.

2. Press and to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and

Forwarded Calls.

3. Press

to select the desired entry.

4. Press the Option soft key, then select Detail from the prompt list and press the OK soft key.

5. The detailed information of the entry appears on the LCD screen.

To Dial a call from Call History via Phone interface: 1. Press the History soft key or press Menu History All/ Missed/ Received/ Dialed/ Forwarded Calls.

2. Press and to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and

Forwarded Calls.

3. Press

to select the desired entry.

4. Press the send soft key or

To delete an entry from the call history list via Phone interface: 1. Press the History soft key or press Menu History All/ Missed/ Received/ Dialed/ Forwarded Calls.

2. Press and to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and

Forwarded Calls.

3. Press

to select the desired entry.

4. Press the Delete soft key.

To delete all entries from the call history list via Phone interface: 1. Press the History soft key or press Menu History All/ Missed/ Received/ Dialed/ Forwarded Calls.

2. Press and to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls. 3. Press the Option soft key, and then select Delete All from the prompt list. 4. Press the OK soft key to confirm the deleting or the Cancel soft key to cancel. To add to Local Contacts from history via Phone interface: 1. Press History soft key or press Menu History All/ Missed/ Received/ Dialed/ Forwarded Calls

2. Press

to select the targeted one. (Press and

Missed Calls, Received Calls, Dialed Calls and Forwarded Calls).

3. Press Option soft key Add to Contacts.

4. Edit the necessary information as Name, Phone number…

5. Press Save soft key or

to add successfully.

switched among the All Calls,

To add to blacklist from history via Phone interface: 1. Press History soft key or press Menu History All/ Missed/ Received/ Dialed/ Forwarded Calls

2. Press

to select the targeted one. (Press and

Missed Calls, Received Calls, Dialed Calls and Forwarded Calls).

3. Press Option soft key Add to Blacklist

4. Edit the necessary information as Name, Phone number…

5. Press Save soft key or

to add successfully.

switched among the All Calls,

To check the call history via Web interface: 1. Click Directory Call History 2. Click Dialed List, Missed List, Received List, or Forwarded List, then you can see the history list.
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To Dial a call from Call History via Web interface: 1. Click Directory Call History 2. Select the desired history item, and click Tel Number. 3. Then the call is dialed on phone.
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Audio Settings

Ring Tone

You can adjust the type and volume of the ring tone.

To adjust the Ring Tone Type via Phone interface:

1. Press Menu Settings Basic Setting Ring Tone.

2. Press

to select the aimed one.

3. Press or Save soft key to save the configuration.

To adjust the Ring Tone Type via Web interface 1. Setting Preference Ring Tones
2. Select the wanted one and enter the Ring Volume

3. Click

to save the configuration.

To configure Distinctive Ring Tone via Phone interface 1. Press Directory Local Contacts/ LDAP 2. Select the target contact. 3. Press Optionl soft key and select detail to edit the contact.
4. Press and to select the wanted Ring Tone for the contact 5. Press Save soft key to save the contact.

To configure Distinctive Ring Tone via Web interface 1. Directory Directory Contact
2. Select the target contact. 3. Choose the Ring Tone you want to use.

4. Click

to save the configuration.

Volume

You can adjust the volume for the phone by the volume keys:

and

To adjust the Ring tone volume via Phone interface:

1. Option 1: To press

and

on the idle page

2. Option 2: To press

and

during the call is ringing.

To adjust the handset volume via Phone interface:

To press

and

during a call in handset mode.

To adjust the headset volume via Phone interface:

To press

and

during a call in headset mode.

To adjust the speaker Volume via Phone interface:

To press

and

during a call in speaker mode.

Voice Mail Tone

This option can set whether to play the beep for phone’s voice mail. 1. Login webpage, and click the Setting Preference 2. Select On or Off for Voice Mail Tone.

3. Click

for the setting.

Play Hold Tone

When you hold the phone, Whether to play hold tone. 1. Login webpage, and click the Setting Preference 2. Set On or Off for Play Hold Tone.

3. Click

for the setting.

Play Hold Tone Delay

When you hold the phone. How many seconds to play beep? 1. Login webpage, and click the Setting Preference 2. Set the value for Play Hold Tone Delay.

3. Click

for the setting.

Voice

Handfree AGC

agc is the automatic gain control, which amplifies the sound according to the loudness of the speech during use. The most ideal effect when using agc is that when the sound source is off,when the mic is closer or farther, the sound level on the opposite end is the same.
To configure Handfree AGC via Web interface:
1. Click Setting Voice
2. Enable the Handfree AGC field(Default).

3. Click

to save the configuration.

Volume Amplification

Handset Send VolumeControl the agc increase,the size of the sound sent from the mic to the opposite end(agc is enabled by default). To configure Handset Send Volume via Web interface: 1. Click Setting Voice
2. Select the desired value in the Handset Send Volume field.

3. Click

to save the configuration.

Headset Send VolumeControl the sound level(without agc). To configure Headset Send Volume via Web interface: 1. Click Setting Voice 2. Select the desired value in the Headset Send Volume field.

3. Click

to save the configuration.

Handfree Send VolumeThe control is fixed gain (non-agc). When Handfree AGC is selected as enable, the value of Handfree Send Volume does not work, and the work of controlling the sound is completed by agc; only when Handfree AGC is selected as disable, the value of Handfree Send Volume will be issued.
To configure Handfree Send Volume via Web interface:
1. Click Setting Voice
2. Select the desired value in the Handfree Send Volume field.

3. Click

to save the configuration.

To configure Handset /Headset/Handfree extra loud via Web interface:
Handset /Headset/Handfree extra loud can control the size of the sound emitted from the speaker, and you can control an additional +2~+12 db.
1. Click Setting Voice
2. Select the desired value in the Handset /Headset/Handfree extra loud field.

3. Click

to save the configuration.

Note: Only when the volume adjustment on the LCD is greater than +7, the extra loud will take effect.
Bluetooth
Htek IP Phone Model UC507U support the Bluetooth feature. UC507U connect to a wide range of Bluetooth Headset, compatible with Bluetooth specification V4.0 and backwards compatible with 1.1, 1.2, 2.0 and 3.0.
How to Enable headset mode? To configure the headset mode via Phone interface:
1. Find Menu then navigate as follows:Menu->Settings->Basic Setting->Headset: 2. Enable the Headset Priority.
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3. Choose the “Use Headset” or “Speaker&Headset” from “Ringer Device For Headset” option. 4. Press the save soft key to save the configuration.
To configure the headset mode via web interface:
1. Login the phone’s webpage (Username: admin, Password: admin) 2. Setting->Preference. Enable the Headset priority. Choose the “Use HeadSet” or “Speaker&Headset” from “Ringer Device For Headset” option.

3. Click the

button to save the configuration.

To enable the headset mode:

1. Press the headset key on phone’s during the idle status when you accomplish the above-mentioned configuration. 2. Headset icon will display on phone status bar.

How to Activate Bluetooth? To activate Bluetooth via Phone interface:
1. Find Menu then navigate as follows: Menu->Settings->Basic Setting->Bluetooth:
2. Press the save soft key to save the configuration. 3. You will see the Bluetooth icon on phone’s homepage status bar during the idle status. (This icon means that phone has no pair the Bluetooth device)
How to Pair the Bluetooth Headset to the Phone? Open the Bluetooth pairing mode on Bluetooth headset:
1. Turn on the Bluetooth headset. 2. Long press the multifunction key on the Bluetooth headset until the indicator LED alternately flashes red and blue.
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The Bluetooth headset is in pairing mode.
How to scan the Bluetooth headset device on phone interface:
1. Select “Paired Bluetooth Device”. Press the “Scan” button on phone interface:
2. The phone will enter the scan interface,the phone starts searching for Bluetooth headsets within the working range of 10 meters (32 feet). 3. All detected Bluetooth headsets will display on the phone:
4. Choose the desired Bluetooth Device from the list and connect to it:
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5. If the Bluetooth Device is connected/paired successfully, you will see the “Connect Success!” and connected successfully icon;
6. If you want to disconnect with this Bluetooth device, you can press the “Enter” button, then press the
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“Disconnect” button.
7. When you back to idle interface, you will see the connected successfully icon:
How to edit device information? How to edit device information on phone interface:
1. Find Menu then navigate as follows: Menu->Settings->Basic Setting->Bluetooth: Edit Device Information.
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2. Press the enter button, you can edit the Device Name:
Note: The phone must be in the headphone mode to normally use the Bluetooth function.
How to answer an incoming call?
With the Bluetooth headset paired, press the multifunction key on the Bluetooth headset to answer an incoming call.
How to adjust the earphone volume during a call?
With the Bluetooth headset paired, you can do the following: Press the Volume key (+) on the Bluetooth headset to increase the volume. Press the Volume key (-)
on the Bluetooth headset to decrease the volume. Press the Volume key (+) on the phone to increase the volume. Press the Volume key (-) on the
phone to decrease the volume.
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How to Ending Calls?
To end a call: With the Bluetooth headset paired, press the multifunction key on the Bluetooth headset to end a call.
WIFI
Only UC507U and UC924U support WiFi function which allows users to experience the flexible deployment. When the Wi-Fi feature is enabled, the IP phone will automatically scan the available wireless networks. All the available wireless networks will display in scanning list on the LCD screen. The Wi-Fi feature can be configured in two different ways: Manual and Provision.
Manual
Wifi can be manually configured by phone, so that users can add wifi according to their own situation.
How to Enable Wi-Fi feature?
Enabling Wi-Fi feature via Phone interface: 1. Find Menu then navigate as follows Menu->Settings->Basic Setting->Wi-Fi. Press the Switch button to switch to the Manual Mode and enter.
2. Press the Switch button to turn on Wi-Fi feature.
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3. Press the Save button to save the configuration.
How to Connect the UC507U To an Available Wireless Network?
Connect to an available wireless network via Phone interface: 1. Find Menu then navigate as follows:
Menu->Settings->Basic Setting->Wi-Fi: Available Network(s)
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2. Press the Enter button, you will see many available wireless networks:
3. You can press the “scan” button to scan the wireless network. 4. You can press the “Detail” button to view a wireless network’s detail information. 5. Choose desired wireless network and then press the “Connect” button:
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6. You must enter the wireless network’s password: 7. If the wireless network’s password is correct, the wireless network will connect successfully:
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How to view Wireless Network status?
1. You will see the wireless network connected successfully icon when phone connects wireless network successfully and back to idle interface:
2. You can see the wireless network’ detail information as follow: Menu->Status->Information:
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Or as follow: Menu->Settings->Basic Setting->Wi-Fi: wireless status:
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How to Disconnect Wireless Network?
Disconnect wireless network via Phone interface: 1. Find Menu then navigate as follows
2. Menu->Settings->Basic Setting->Wi-Fi: The Storage Network:
How to Manually add a Wireless Network?
Add a Wireless Network Manually via Phone interface: 1. Find Menu then navigate as follows: Menu->Settings->Basic Setting->Wi-Fi: The Storage Network:
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2. Press the “Add” button to add a wireless network:
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Select a Security Mode Enter the desired wireless network (SSID) If the wireless network is secure, please enter its password in the password field.
3. Press the “Save” button to save the configuraion:
You can choose this wireless network to connect it. Note: Contact your network administrator for the Wi-Fi password.
How to Disable Wi-Fi feature?
To disable the Wi-Fi feature via Phone interface: 1. Find Menu then navigate as follows Menu->Settings->Basic Setting->Wi-Fi: 2. Press the Switch button to turn off Wi-Fi feature 3. Press the Save button to save the configuration.
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Provision
Provision can be assigned to the phone in batches, which can be used in provisioning a large number of IP Phones to access the same Wi-Fi. Provision can be configured using the configuration file or phone. For more details, you can refer to Htek_IP_Phones_Administrator_Guide. To configure the Wi-Fi type via Phone interface: 1. Find Menu then navigate as follows : Menu->Settings->Basic Setting->Wi-Fi. 2. Press the Switch button to switch to the Provision Mode and enter.
3. Press and or press Switch button to turn on Wi-Fi feature. 4. Select Security Mode->Enter the SSID value for Wi-Fi->Enter WPA Share Key value.
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Note: When you connect the Ethernet cable, you can enable the Wi-Fi feature. But you have to disable the Wi-Fi feature if you want to use the wired network. Wi-Fi that is designated by the server will override the user-defined Wi-Fi.
Function KeyThe function key
The function key supports the Line Label Length, Line Page Indicator, BLF list MODE, line key as cancel, BLF blink.
Line Label Length: If this option is set Long label, then the label’s length will be longer, it is used if the string is too long.
Line Page Indicator: Enable this option when the IP Phone has been configured for multiple pages. For example, when current page is the first page, the second page has a BLF and BLF’s status is changed, the second page’s button will flash the red indicator. UC507U has 36 Function Keys.
BLF blink: Turn this option on to make the BLF key blink when the monitored extension is ringing or talking.
Line Keys
Line
It works same as Line keys. Line support three Mode (Default, lock and float) Default mode: Line Key will only be displayed on the configured page and will not automatically jump to incoming calls. Lock mode: The line key will reflect on the same position on every page when the line key is set as the
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Line type. If set to Lock Mode, the DSSKey at the corresponding location will be locked (not configurable).
Float mode: The multiple paging will automatically skip to the page of blinking Line Key.
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To configure Line feature via phone interface 1. Press Menu Features Function Line Line Key1(for example)

2. Press and key to select the Line in the type field. 3. Select the Account ID.

4. Press

or Save soft key to save the configuration.

Then the selected Line Key will work as Line.

To configure Line Feature via Web interface 1. Click Function Keys Line Key. 2. Select the wanted Line Key and set as Line.
3. Select the Account.

4. Click the

button to save the configuration.

Speed Dial

With this feature, you can dial one number by pressing the configured Speed Dial key. To configure Speed Dial feature via Phone interface
1. Press Menu Features Function Keys Line keys as Function Keys Line Key2(for example)

2. Press and key to select the Speed Dial in the type field. 3. Enter the targeted Number in the Value field. 4. Select the Account ID.

5. Press

or Save soft key to save the configuration.

Then the selected Line Key will work as Speed Dial.

To configure Speed Dial feature via Web interface

1. Click Function Keys Line Key.

2. Select the wanted Line Key and set as Speed Dial.

3. Enter the desired phone number in the Value field.

4. Select the Account

5. Click the

button to save the configuration.

BLF
You can use the BLF (Busy Lamp Field) feature to monitor a specific extension number whether the extension is busy or free. 1. When the extension you are monitoring is idle, the light is steady green. 2. When the monitored extension is ringing, the light is blinking red, press the BLF key to pick the IP
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Phone up directly. 3. When the monitored extension is calling or in a conversation, the light is steady red.
To configure a BLF key via phone interface 1. Press Menu Features Function Line Keys as Function Key Line Key1(for example).

2. Press and key to select the BLF in the type field. 3. Enter the targeted Number in the Value field.

4. Press and key to select the Account ID. 5. Enter the Pickup Code.

6. Press

or Save soft key to save the configuration.

To configure a BLF key via Web interface 1. Click Function Keys Line Key. 2. Select the desired Line Key and select BLF in the type field. 3. Enter the monitored phone number in the Value field.
4. Select the Account. 5. Fill in the Extension.

6. Click

to save the configuration.

DTMF

When the key is configured as DTMF key, you are allowed to send out the desired DTMF number during the conversation. To use this feature, you should sure that the DTMF Tone is on.

To configure the DTMF Tone via Web interface

1. Click Setting Preference 2. Select On for Keypad DTMF Tone.

3. Click

to save the configuration.

To configure the DTMF via Phone interface

1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)

2. Press and key to select the DTMF in the type field. 3. Enter the Value field with the desired DTMF number.

4. Press

or Save soft key to save the configuration.

To configure the DTMF via Web interface

1. Click Function Keys Line Key. 2. Select the desired Line Key and select DTMF in the type field. 3. Fill in the Value field with the desired DTMF number.
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4. Click the

to save the configuration.

Prefix

If the key is configured as Prefix key, you can set the number prefix (e.g. Before the number plus 9), then you don’t input 9, press the key and 9 will display on the LCD interface.
To configure the Prefix via Phone interface 1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)

2. Press and key to select the Prefix in the type field. 3. Enter the value field with number that you want to set as prefix.

4. Press

or save soft key to save the configuration.

To configure the Prefix via Web interface: 1. Click Function Keys Line Key. 2. Select the desired Line Key and select Prefix in the type field.
3. Fill in the value field with number that you want to set as prefix.

4. Click

to save the configuration.

Then when you press this key, the set value is input directly.

Local Group

When use the Local Group feature, press the key and enter the Local Contacts interface quickly.
To configure the Local Group via Phone interface 1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)

2. Press 3. Press

and key to select the Local Group in the type field. or Save soft key to save the configuration.

To configure the Local Group via Web interface 1. Click Function Keys Line Key.
2. Select the desired Line Key and select Local Group in the type field.

3. Click

to save the configuration.

Then you can press the Local Group key to quickly enter the Local Contacts interface.

XML Group

When use the XML Group feature, press the key and enter the Remote Contacts interface quickly.
To configure the XML group via Phone interface 1. Press Menu Features Function Line Keys as Function Key Line Key2(for example)

2. Press and key to select the XML Group in the type field.

3. Press 4. Press

and key to select the Account ID. or Save soft key to save the configuration.

To configure the XML Group via Web interface 1. Click Function Keys Line Key. 2. Select the desired Line Key and select XML Group in the type field.
3. Select the desired remote phonebook in the Account field.

4. Click

to save the configuration.

XML Browser

You can use this key to access the Xml browser quickly. The Xml browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc. To configure the XML Browser via Phone interface
1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)

2. Press and key to select the XML Browser in the type field. 3. Fill in the access URL for xml browser in the Value field.

4. Press

or Save soft key to save the configuration.

To configure the XML Browser via Web interface 1. Click Function Keys Line Key.
2. Select the desired Line Key and select Xml Browser in the type field. 3. Fill in the access URL for xml browser in the Value field. (e.g.:
http://10.2.0.140/XMLBrowser/TextMenu.xml)

4. Click

button to save the configuration.

Network Directories

When using the BroadSoft Directory feature, by just pressing the key you can enter the Broadsoft Contacts interface its fast and convenient.
To configure the Network Directories via Phone interface 1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)

2. Press and key to select the BS Group in the type field.

3. Press 4. Press

and key to select the Account ID. or Save soft key to save the configuration.

To configure the Network Directories via Web interface 1. Click Function Keys Line Key.
2. Select the desired Line Key and select Network Directories in the type field.
3. Select the Account.

4. Click the

button to save the configuration.

Then you can press the Network Directories key to quickly enter the Broadsoft Contacts interface.

To configure the Network Group via Web interface 1. Click Function Keys Line Key. 2. Select the desired Line Key and select Network Group in the type field.
3. Select All Contacts/ Group/ Interoperability/ GroupCommon/ EnterpriseCommon/ Personal/ Custom
Directories for the Account.

4. Click the

button to save the configuration.

Then you can press the Network Group key to quickly enter the selected secondary directory of Broadsoft Contacts.
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Conference

The Htek IP Phone supports up to 5-way conference. You are allowed to configure the line key to be used as a conference key.
To configure the Conference via Phone interface 1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)

2. Press 3. Press

and key to select the Conference in the type field. or save soft key to save the configuration.

To configure Conference via Web interface 1. Click Function Keys Line Key.
2. Select the desired Line Key and select Conference in the type field.

3. Click the

button to save the configuration.

Forward
1. If the Forward Key has no configuration value, press it to enter the Always Forward configuration page.

2. If the forward key is configured with a value, please press this key to always turn it on, and this notification message will be displayed on the phone LCD. Press the forward key again to turn off this function. At this time, there is an incoming call, which can be dynamically forward.
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To configure the Forward via Phone interface 1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)

2. Press and key to select the Forward in the type field. 3. Enter the Number to forward to in the Value field.

4. Press

or Save soft key to save the configuration.

To configure Forward via Web interface 1. Click Function Keys Line Key. 2. Select the desired Line Key and select Forward in the type field.
3. Enter the Value field with the number you want to forward to.

4. Click the

button to save the configuration.

Transfer

1. If the Transfer Key is configured with a value, then transfer will be executed directly, and it is related to Transfer Mode via DSSkey. 2. If Transfer Key has no configuration value, it will be used as Transfer Softkey.
To configure the Transfer via Phone interface

1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)

2. Press and key to select the Transfer in the type field. 3. Enter the Number to transfer to in the Value field.

4. Press

or Save soft key to save the configuration.

To configure Transfer via Web interface

1. Click Function Keys Line Key. 2. Select the desired Line Key and select Transfer in the type field. 3. Enter the Value field with the number that wanted transfer to

4.Click the

button to save the configuration.

Hold

The key can be configured as a hold key. You can use this key to hold and resume a call during the conversation.
To configure the Hold via Phone interface 1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)

2. Press 3. Press

and key to select the Hold in the type field. or Save soft key to save the configuration.

To configure the Hold via Web interface 1. Click Function Keys Line Key.
2. Select the desired Line Key and select Hold in the type field.

3. Click the

button to save the configuration.

DND

If the key is configured as DND key, allows you to activate the DND function immediately when you press it and the phone will reject all incoming calls automatically. Press it again to deactivate DND mode.
To configure the DND via Phone interface 1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)

2. Press 3. Press

and key to select the DND in the type field. or Save soft key to save the configuration.

To configure DND via Web interface 1. Click Function Keys Line Key.
2. Select the desired Line Key and select DND in the type field.

3. Click the

button to save the configuration.

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To enable DND feature Press the DND key when the phone is idle status, and then DND icon is shown on the LCD.
To disable DND feature Press the DND key again, then there is no DND icon on the LCD.
Redial

If the key is configured as Redial key, you can redial the last placed call from the IP Phone. To configure Redial via Phone interface
1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)

2. Press and key to select the Redial in the type field.

3. Press

or Save soft key to save the configuration

To configure Redial via Web interface

1. Click Function Keys Line Key

2. Select the desired Line Key and select Redial in the type field.

3. Click the

button to save the configuration.

Record

With record feature, you can record your calls by pressing the record key.
To configure the Record via Phone interface 1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)

2. Press 3. Press

and key to select the Record in the type field. or Save soft key to save the configuration.

101

To configure the Record via Web interface 1. Click Function Keys Line Key.
2. Select the desired Line Key and select Record in the type field.

3. Click the

button to save the configuration.

Note: Please contact the system administrator whether support this feature or not.

URL Record

The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL.
To configure the URL Record via Phone interface 1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)

2. Press and key to select the URL Record in the type field. 3. Enter the predefined URL in the Value field.

4. Press

or Save soft key to save the configuration.

To configure the URL Record via Web interface 1. Click Function Keys Line Key.
2. Select the desired Line Key and select URL Record in the type field. 3. Fill in the predefined URL in the Value field.

4. Click the

button to save the configuration.

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Note: Please contact the system administrator whether support this feature or not.

Paging

With this feature, you can call a paging group directly.
To configure the Paging via Phone interface 1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)

2. Press and key to select the Paging in the type field. 3. Enter the paging code followed the number in the Value field.

4. Press 5. Press

and key to select the Account ID. or Save soft key to save the configuration.

To configure the Paging via Web interface 1. Click Function Keys Line Key.
2. Select the desired Line Key and select Paging in the type field.
3. Enter the paging code followed the number in the Value field. 4. Select the Account.

5. Click the

button to save the configuration.

Note: Please contact the system administrator whether support this feature or not.

Group Listening

With this feature, when you have an active call, you can listen using Handset and Free-speaker, but only can use the handset to speak.
To configure the Group Listening via Phone interface 1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)

2. Press 3. Press

and key to select the Group Listening in the type field. or Save soft key to save the configuration.

103

To configure the Group Listening via Web interface 1. Click Function Keys Line Key.
2. Select the desired Line Key and select Group Listening in the type field.

3. Click

to save the configuration.

Public Hold

The key can be configured as a public hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold or resume a call.
To configure the Public Hold via Phone interface 1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)

2. Press 3. Press

and key to select the Public Hold in the type field. or Save soft key to save the configuration.

To configure the Public Hold via Web interface 1. Click Function Keys Line Key.
2. Select the desired Line Key and select Public Hold in the type field.

3. Click the

button to save the configuration.

Note: Please contact the system administrator whether support this feature or not.

Private Hold

The key can be configured as a private hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold the call, but only the initiator can resume the call.
To configure the Private Hold via Phone interface 1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)

2. Press 3. Press

and key to select the Private Hold in the type field. or Save soft key to save the configuration.

To configure the Private Hold via Web interface 1. Click Function Keys Line Key.
2. Select the desired Line Key and select Private Hold in the type field.

104

3. Click the

button to save the configuration.

Note: Please contact the system administrator whether support this feature or not.

Zero Touch

You can use this key feature to configure auto provision and network parameters quickly.
To configure the Zero Touch via Phone interface 1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example)

2. Press and key to select the Zero Touch in the type field.

3. Press

or Save soft key to save the configuration.

To configure the Zero Touch via Web interface: 1. Click Function Keys Line Key.
2. Select the desired Line Key and select Zero Touch in the type field.

3. Click the

button to save the configuration.

To use the zero touch feature on the user interface: 1. Press the Zero Touch key when the IP Phone is idle. 2. Press the OK soft key and the IP Phone will enter the WAN Port interface; you can change the WAN Type by pressing the Navigation keys. 3. Press the Next soft key to enter Network interface, then you can configure some information. 4. Press the Next soft key again, you can configure Auto Provision information. 5. When you finish the setting, you can press the OK to accept the changes.
Note: This feature is not available on all servers. For more information, contact your system administrator.
Multicast Paging
You can use multicast paging to quickly and easily forward out time sensitive announcements to people within the multicast group. You can configure a multicast paging key or a paging list key on the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address/addresses without involving SIP signaling. You can configure the phone to receive an RTP stream from pre-configured multicast listening address/addresses without involving SIP signaling. You can specify up to 10 multicast listening addresses.
105

Sending RTP Stream
To configure a Multicast Paging key via Phone interface 1. Press Menu Features Function Keys Line Keys as Function Keys Line Key2(for example).

2. Press and or Switch soft key to select the Multicast Paging in the type field. 3. Enter the multicast IP address and port number (e.g., 224.5.6.20:2000) in the Value field. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255.

4. Press

or Save soft key to save the configuration.

To configure a Multicast Paging key via Web interface 1. Click Function Keys Line key:
2. Select the desired Line Key and select Multicast Paging in the type field.
3. Enter the multicast IP address and port number (e.g., 224.5.6.20:2000) in the Value field. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255.

4. Click the

button to save the configuration.

Sending RTP Stream: Press the Multicast Paging key when the phone is idle. The phone sends RTP to a preconfigured multicast address (IP: Port). Any phone in the local network then listens to the RTP on the preconfigured multicast address (IP:Port). For both sending and receiving of the multicast RTP, there is no SIP signaling involved. The Multicast Paging key LED illuminates solid green.
Receiving RTP Stream
You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address/addresses without involving SIP signaling. You can specify up to 10 multicast addresses that the phone listens to on the network. How the phone handles incoming multicast paging calls depends on Paging Barge and Paging Priority Active parameters configured via web user interface.
Paging Barge
The paging barge parameter defines the priority of the voice call in progress. If the priority of an incoming multicast paging call is lower than that of the active call, it will be ignored automatically. If Disabled is selected from the pull-down list of Paging Barge, the voice call in progress will take precedence over all incoming multicast paging calls. Valid values in the Paging Barge field: 1 to 10: Define the priority of the active call, 1 with the highest priority, 10 with the lowest. Disabled: The voice call in progress will take precedence over all incoming paging calls.
Paging Priority Active
The paging priority active parameter decides how the phone handles incoming multicast paging calls when there is already a multicast paging call on the phone. If enabled, the phone will ignore incoming multicast paging calls with lower priorities, otherwise, the phone will answer incoming multicast paging calls automatically and place the previous multicast paging call on hold. If disabled, the phone will automatically ignore all incoming multicast paging calls.
Multicast Codec
You can only configure the codec via Web interface. To configure Multicast Codec via Web interface
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1. Click Directory Multicast Paging 2. Select the desired codec from the pull-down list of Multicast Codec

3. Click the

button to save the configuration.

Listening Address

To configure multicast listening addresses via Web interface: 1. Click Directory Multicast Paging. 2. Select the desired value from the pull-down list of Paging Barge. 3. Select the desired value from the pull-down list of Paging Priority Active. 4. Enter the multicast IP address and port number (e.g., 224.5.6.20:2000) which the phone listens to for incoming RTP multicast in the Listening Address field. 5. Enter the label in the Label field.

6. Click

button to save the configuration.

Note: The priorities of listening to multicasting addresses can be predefined: 1 being the highest priority, 10 with the lowest in priority order. Both the multicast paging sender and receiver’s phones play a warning tone when establishing a multicast paging call. Listening to Multicasting addresses can be configurable via Web interface only.
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Programmable Key

Soft Keys, Navigation Keys and Hard Keys are Programmable. You can define them as some other features rather than the default in idle status. And please note that if the blank is gray, it means that the type is not editable.
Customizing the Soft Keys

You can customize the soft key functions displayed at the bottom of the phone screen. These soft keys are usually used to access frequently used functions and create menu shortcuts to access frequently used phone settings.

To configure the soft keys via Web interface: 1. Click webpage -> Function keys -> Programmable Key -> softkey 2. Select the desired softkey(softkey1-4) 3. Select the desired key type from the type field. 4. (Optional.) Enter the string that will appear on the phone screen in the label field. 5. (Optional.) Select the desired line from the Account ID field. 6. (Optional.) Enter the corresponding value in the Value field.

7. Click

button to save the configuration.

LCD display:

Note: We recommend that you keep a Menu soft key, otherwise you cannot access the phone settings.
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Customizing the hard Keys

You can customize the hard keys on the phone, such as navigation keys, volume keys, voicemail, headset, mute, Speaker, conference, HOLD, transfer.

To configure the hard keys via Web interface: 1. Click webpage -> Function keys -> Programmable Key 2. Select the desired key. 3. Select the desired key type from the type field. 4. (Optional.) Select the desired line from the Account ID field. 5. (Optional.) Enter the corresponding value in the Value field.

6. Click

button to save the configuration.

Note: We recommend that you keep a Menu soft key, otherwise you cannot access the phone settings.
Exp Key
When the extension module is turned on, the config

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UC507 U Series IP Phones

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