ricoo SE2564 TV Wall Mount Electric Instruction Manual
- June 12, 2024
- ricoo
Table of Contents
ricoo SE2564 TV Wall Mount Electric
Dear customer,
we are pleased that you have decided for a product of the brand “RICOO”.
Sometimes, despite our efforts to provide you with a high-quality product, it
may happen that an accessory is missing or a part is damaged during transport.
Please do not return the item in such a case, simply request replacement for
the missing or damaged part at our customer hotline. Contact details from our
customer hotline are listed below. When contacting us, please mention the
article data (listed on top), article color as well as the required spare part
numbers (including the required quantity of items), as indicated in the “Scope
of delivery” section of this manual. Please keep ready your order number/order
ID for our customer hotline. We will process your request immediately!
Product Information
The product is a screen mount that supports VESA hole distance in the minimum and maximum distance ranges. It is designed to be used with TVs or monitors and comes with various installation accessories.
Product Usage Instructions
- Before installation, check the distance between the VESA mounting holes on your display.
- Ensure that the load weight of your TV or monitor does not exceed the maximum load weight specified (35kg / 77lbs). Exceeding the load weight can result in property damage or serious injury.
- If your TV or monitor falls within the supported VESA hole distance range and hole patterns, proceed with the following steps.
- For installation on solid concrete walls:
- Read the entire instruction manual before starting the installation.
- Use the supplied plastic anchors for solid concrete walls only.
- Follow the provided instructions and use the included installation accessories (W-A, W-B, W-C, W-D).
- For installation on other types of walls or surfaces, additional materials or tools may be required. Consult a professional or seek guidance specific to your wall type.
- For optimal installation, it is recommended to use a professional bubble level to ensure proper alignment.
Please note that the supplied screws may not fit all TV or monitor models due to the variety of construction types on the market. The product is designed for mass concrete walls, and the included installation accessories are specifically intended for such walls.
If you have any questions or need further assistance, please contact E.N.Z. Engineering GmbH at support@ricoo.de or visit their website at www.ricoo.eu.
Please check BEFORE installation distance between VESA mounting holes on your display!
This screen mount supports VESA hole distance in the minimum and maximum
distance ranges given above.
VESA – Hole distance = Distances between the mounting holes on the screen
back.
Scope of delivery
Instruction
NOTE: Read the entire instruction manual before you start installation and assembly
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Please note: Images in these assembly instructions are only technical presentation of the product. Actual product design may vary minimally.
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Do not begin the installation until you have read and understood all the instructions and warnings contained in this installation sheet. If you have any questions regarding any of the instructions or
warnings, please contact your local distributor. -
This product was designed to be installed and used ONLY as specified in this manual. Improper installation of this product may cause damage or serious injury.
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This product may only be assembled/installed by the technical staff.
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Make sure that the supporting surface will safely support the combined weight of the equipment and all attached hardware and components.
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When mounting on the wooden beams wall, make sure that the fastening screws are anchored in the center of the beams. It is highly recommended to use a beamfinder.
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Always use an assistant or mechanical lifting equipment to safely lift and position the equipment.
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Tighten screws firmly, but do not over tighten. Over-tightening can cause damage the items, this greatly reduces their holding power.
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This product is intended for indoor use only. Using this product outdoors could lead to product failure and personal injury.
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By reason of large television construction types on the market, we can’t adjust our screen installation materials for each screen type. Therefore it is possible that the screws which are numerously
delivered don’t fit with your TV/Monitor. We ask for your understanding that we can’t cover up all possibilities of many screen types. -
Each wall is built up of different materials which can result a special requirement. Therefore we are concentrating on the delivery of installation materials only for mass concrete walls. Use our
included installation accessories only for mass concrete walls.
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If your walls have a special demand of materials, we advise you to ask in an expert shop for a suitable acquirement of the installation materials.
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Make sure that before and after the installation of the product neither you nor somebody else can be injured and other objects can be damaged. In case of doubt request for help from an expert.
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Make also sure that you and optionally the co-helper or representatives have registered the mounting instructions before the installation and also the warning notice.
ASSEMBLY
Key functions
Teach-in mode
In case of loss or defect of the holder remote control, this holder remains
almost unusable. The teach-in mode is used to operate the cradle with a remote
control from a TV (known brands only). Please note: TV remote control cannot
replace all functions of the original remote control. Only the functions of
the following buttons can be learned / used: [ ◄ ] , [ ► ] , [ OK ] , [ ▲ ] ,
[ ▲ ] The following instructions must be followed when using the bracket with
a TV remote control.
Always select a button on the TV remote control that either has no function or
does not control any direct functions of the TV
Teach-in mode instructions. As an example using the [ ◄ ] key:
- Step 1: Press and hold the [ SET ] button for 3 seconds until the LED on the original remote control of the bracket lights permanently, then press the [ OK ] button. A “Beep” signal will sound and the red LED on the IR receiver of the bracket will light permanently. The bracket is in teach-in mode.
- Step 2: To learn the [ ◄ ] button. Press the [ ◄ ] button on the original remote control of the bracket until two “Beep” signals sound, the red LED on the IR receiver changes to a slow flashing light.
- Step 3: Point the TV remote control at the IR receiver and press the button on the TV remote control that you want to use to operate the [ ◄ ] button until you hear three “beep” signals. The red LED on the IR receiver changes from slow to fast flashing.
- Step 4: Press the [ OK ] button on the original remote control of the bracket to hear four “beep” signals. The red LED on the IR receiver will turn off. The [ ◄ ] key was successfully tuned in. If only a “Beep” signal sounds, the teach-in failed! This means that the TV remote control is not supported.
(Please repeat step 1 to step 4 for each other function.)
Teach the “Power” button on the TV remote control: Press and hold the [
SET ] button for 3 seconds until the LED on the original remote control of the
bracket lights up permanently, then press the [ OK ] button on the original
remote control of the bracket. A “Beep” signal will sound and the red LED on
the IR receiver will light up permanently. Now press and hold button [ 1 ] on
the original remote control of the bracket until you hear two “Beep” signals.
Leave now the key [ 1 ]. The red LED on the IR receiver changes to slow
flashing. Point the TV remote control at the IR receiver and press the Power
button on the TV remote control. You will hear three “beep” signals. The red
LED on the IR receiver changes from slow to fast flashing. Press the [ OK ]
button on the original remote control of the bracket to sound four “Beep”
signals. The red LED on the IR receiver goes out. Power key was successfully
taught-in. When the Power button is pressed, the bracket is automatically
reset.
Attention: If more than 20 seconds elapse without activity during a
teach-in process, the teach-in mode is automatically terminated.
Repair
Error symptom
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The beeper emits a constant alarm tone
Please check if the TV mount is in the straight. Bracket is not straight: readjust the TV bracket to a straight position. Alarm still sounds: contact us to replace the product. -
Unsteady movement
Please check if the TV mount is in the straight. Bracket is not straight: readjust the TV bracket to a straight position. Alarm still sounds: contact us to replace the product. -
Unusual noises
Contact us for an exchange of the product. -
TV is not parallel to the wall or TV hits the wall
Push the TV bracket back towards the wall and disconnect it from the power supply. Then plug it back in and press the [OK] button to reset the system. Problem persists: contact us to replace the product. -
Operation not possible
Check that the power supply is correctly connected to the product. Power supply unit is correctly connected: switch on the device. Signal tone does not sound / red light does not go on: check whether the power supply unit is working correctly. Power supply does not work: contact us for a replacement power supply. Power supply unit is working, but TV mount not: contact us to replace the product. -
Motor does not stop / anti-collision mechanism fails
Contact us for an exchange of the product
Remote control problems
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Abnormal loss of performance
- Batteries are empty after 24h without using the remote control: Please contact us for a replacement remote control.
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Buttons on the remote control do not work
Check if the batteries are empty.- Buttons still do not work: please contact us for a replacement remote control.
- Replacement remote does not work either: contact us to replace the product.
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Remote control range
- Range is less than 3m: Please replace the batteries.
- Problem persists: please contact us for a replacement remote control
E.N.Z. Engineering GmbH
Salzmatten 6
79341 Kenzingen
(Germany)
E-Mail: support@ricoo.de
www.ricoo.eu