hp 5100 Series Smart Tank All-in-One Printer User Guide

hp 5100 Series Smart Tank All-in-One Printer

Product Information

The product is the HP Smart Tank 5100 series, a printer with multiple functionalities. It comes with a setup and reference guide that provides instructions in different languages, including German, Italian, Dutch, Swedish, Finnish, Norwegian, Estonian, Latvian, Lithuanian, and English.

Get Started

1. Remove packaging and power on

2. Remove all the tape and packing materials. Keep the packaging materials for repacking if needed.

3. Open the scanner lid and remove the film. Close the scanner lid and front door.

4. Plug in and power on the printer. Keep the printer on during setup.

5. Choose an option for setting up your printer:
   Option 1: Guided setup with HP Smart

6. Go to 123.hp.com on a mobile device or computer to install the HP Smart software.

7. Open HP Smart. If prompted, create or sign in to an HP account.

8. On the Home screen, choose the option to add a printer, and follow the instructions to connect the printer to your network (only 2.4 GHz Wi-Fi supported).

9. View animations in HP Smart to fill ink tanks, install printheads, load paper, and perform printhead alignment. HP Smart provides everything you need to finish setup.
   Option 2 : Manual setup
   Follow illustrations in the guide to set up the hardware, then use the HP Smart software to connect to Wi-Fi and finish setup.

Product Usage Instructions

1. Fill the ink tanks

2. Open the front door.

3. Open the cap of the ink tank you want to fill.

4. Twist open the ink bottle.

5. Place the bottle upside down onto the tank and click into place. Wait for the ink to fill the tank.

6. Close the ink bottle, firmly pushing the cap onto the bottle.

7. If there is ink left in the bottle, close it properly and store upright in a cool, dark place.

8. Securely close the tank cap.

9. Repeat to fill all tanks.

10. Close the front door. Wait approximately 15 seconds for the printer to detect ink.

11. Install printheads
    Before installing printheads, ensure the following:

12. Open the front door. Make sure the print carriage has moved to the center; if not, close the door for 15 seconds.

13. Remove the orange tape from the printhead cover.

14. Press and release the blue latch to open the printhead cover.

15. Remove and discard the orange guard. Keep the guard upright to avoid ink leaks.

16. Remove the orange cap and tape from both printheads. Avoid touching the electric contacts or print nozzles under the tape.

17. Insert the printhead and click into place. Repeat to install the other printhead. Ensure the electric contacts are facing inside.

18. Close the printhead cover and the front door. Make sure the printhead cover is properly closed.

19. Load paper

20. Pull up the paper tray and slide out the paper guide.

21. Load new, unused Letter or A4 paper and adjust the paper guide. Open the output tray extender.

22. Scan the printhead alignment page

23. After loading paper, wait for the alignment page to print.

Get Started

Remove packaging and power on

1. Remove all the tape and packing materials.
   Note: Keep the packaging materials for repacking in case you need to move the printer.
   

2. Open the scanner lid and remove the film. Close the scanner lid and front door.

3. Plug in and power on the printer. Keep the printer on during setup.

Choose an option for setting up your printer
Recommended

Option 1: Guided setup with HP Smart

1. Go to 123.hp.com on a mobile device or computer to install the HP Smart software.
   
   123.hp.com

2. Open HP Smart. If prompted, create or sign in to an HP account.

3. On the Home screen, choose the option to add a printer, and follow the instructions to connect the printer to your network (only 2.4 GHz Wi-Fi supported).

4. View animations to fill ink tanks, install printheads, load paper, and perform printheads alignment in HP Smart. HP Smart has everything you need to finish setup.
   

Option 2: Manual setup
Follow illustrations in this guide to set up the hardware, then use the HP Smart software to connect to Wi-Fi and finish setup.

Manual Setup

Fill the ink tanks

1. Open the front door.

2. Open the cap of the ink tank you want to fill.

3. Twist open the ink bottle.

4. Place the bottle upside down onto the tank and click into place. Wait for the ink to fill the tank. Note: The black bottle will have ink left in the bottle.

5. Close the ink bottle, firmly pushing the cap onto the bottle.
   Note: If there is ink left in the bottle, close the bottle properly and store upright in a cool, dark place.

6. Securely close the tank cap.

7. Repeat to fill all tanks.
   

8. Close the front door. Wait approximately 15 seconds for the printer to detect ink.
   

Install printheads

1. Open the front door. Make sure the print carriage has moved to the center; if not, close the door for 15 seconds.
   Before installing printheads, ensure the following:

2. The printer is on.

3. All four ink tanks are filled.

4. Remove the orange tape from the printhead cover. Press and release the blue latch to open the printhead cover.
   

5. Remove and discard the orange guard.
   Note: Keep the guard upright; handle carefully to avoid ink leaks.
   

6. Remove the orange cap and tape from both printheads.
   Caution: Do not touch the electric contacts or print nozzles under the tape.
   

7. Insert the printhead and click into place. Repeat to install the other printhead.
   Note: Make sure the electric contacts are facing inside.
   

8. Close the printhead cover and the front door.
   Note: Make sure the printhead cover is properly closed.
   

Load paper

1. Pull up the paper tray, and slide out the paper guide.

2. Load new, unused Letter or A4 paper, and adjust the paper guide. Open the output tray extender.

Scan the printhead alignment page

1. After loading paper, wait for the alignment page to print.

2. When the Open Lid light   blinks, open the scanner lid and place the printed page face-down on the  scanner glass, aligned to the indicated corner. Close the scanner lid.
   Note: Make sure you scan the alignment page printed by the printer.
   

3. Press the blinking copy button to scan the page. On the printer display, the icon “A” blinks during the scan and disappears when alignment is done.
   Printer hardware setup is complete after printhead alignment is done.
   

Install the HP Smart software

1. Make sure the Wi-Fi light on the printer control panel is blinking. If not, see the Help and tips for Wi-Fi and connectivity section in this guide.

2. Install the HP Smart software from 123.hp.com on a computer or mobile device.
   

3. Open HP Smart. If prompted, create or sign in to an HP account.

4. On the Home screen, choose the option to add a printer, and follow the instructions to connect the printer to your network (only 2.4 GHz Wi-Fi supported).
   Get help with setup
   Find setup information and videos online. hp.com/support/printer- setup

Printer Reference

Control panel buttons and lights

• Power button: Turn the printer on or off.

• Open Lid light: Open the scanner lid to copy or scan.

• Attention light: Indicates problems with paper, ink, or printheads.

• Color Copy button: Start color copying.

• Black Copy button: Start black-and-white copying.
  Note: For multiple copies, press multiple times or press and hold.

• ID Copy button: Place a card anywhere on scanner glass to copy both sides onto same page.

• Wi-Fi button/light: Turn on or off Wi-Fi. The light indicates Wi-Fi status.

• Information button: Print summary of printer settings and status.

• Resume button: Resume a job after a disruption.

• Cancel button: Cancel the current job.

Control panel display

• Wi-Fi Direct status.

• Wi-Fi status and signal strength.

• Ink related issues, including low on ink.

• Photo Copy mode for copying on photo paper.

• Place the front of ID card on scanner glass.

• Place the back of ID card on scanner glass.

• Media related issues, including out of paper.

• E1/E2
  Paper size/length mismatch.

• E3
  Print carriage jam or printhead cover not closed.

• E4
  Paper jam.

• E7
  Out of ink.

• Printheads related issues.
  Note: Do not open the printhead cover unless instructed.

For more information on lights and errors, visit hp.com/support

Help and tips for Wi-Fi and connectivity

If the software is unable to find your printer during setup, check the following conditions to resolve the issue.
Note: This printer only supports a 2.4 GHz Wi-Fi connection.

Potential Issue            Solution

• Printer Wi-Fi setup mode timed out
  If the Wi-Fi light is off, the printer might not be in Wi-Fi setup mode. Restart Wi-Fi setup mode:

1. Press and hold for 5 seconds until the control panel buttons light up.
2. Press and hold and for 5 seconds until the Wi-Fi light blinks blue.
3. Wait for one minute. Close and reopen HP Smart, and then try connecting again.

• Computer or mobile device too far from printer
  Move your computer or mobile device closer to the printer. Your device might be out of range of the printer’s Wi-Fi signal.

• Computer connected to a Virtual Private Network (VPN) or remote work network
  Disconnect from a VPN before installing HP Smart software. You can’t install apps from the Microsoft Store when connected to a VPN. Connect to the VPN again after finishing printer setup.
  Note: Consider your location and the security of the Wi-Fi network before disconnecting from a VPN.

• Bluetooth is turned off on your computer or mobile device

• Location is turned off on your mobile device
  Turn on Bluetooth for the computer or mobile device being used to complete printer setup. For mobile devices, turn on Location services also. Bluetooth and Location help the software find your network and printer.
  Note: Your location is not being determined and no location information is being sent to HP as part of the setup process.

Move printer properly to prevent ink leaks

1. Turn off the printer and remove the power cord.

2. Open the front door. Make sure the print carriage is all the way to the left; if not, manually move it to the left.

3. Press down on the side of the printhead cover to release the cover.

4. Insert a cardboard restraint. Close the front door.

5. Pack the printer in a box (if available). While moving the printer, keep it horizontal to prevent ink leakage.

6. After unpacking, push down the blue latch to close the printhead cover. Make sure the cover is properly closed.
   For printer troubleshooting and videos, visit hp.com/support

7. Connect the power cord and turn on the printer.

For more information on lights and errors, visit hp.com/support

References

• 123.hp.com - HP Smart
• hp.com/support
• HP Smart Tank Printers - Moving, transporting the printer | HP® Customer Support
• hp.com/support/printer-setup
• 123.hp.com - HP Smart
• support.hp.com/br-pt/printer-setup
• hp.com/support
• HP Smart Tank Printers - Moving, transporting the printer | HP® Customer Support
• hp.com/support/printer-setup

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