DELL Technologies 5620 Inspiron Laptop User Guide

DELL Technologies 5620 Inspiron Laptop

Feature Overview

More screen. More productivity.
Get more done on this new 16″ laptop. Features the latest 12th Gen Intel® Core™ processors and more screen space with a 16:10 aspect ratio display .

Big screen. Major reliability.
A 16:10 aspect ratio in a 16-inch form factor means even more screen space for reviewing spreadsheets, purchase orders and perfecting presentations, all in a slim, lightweight design.
Mistakes happen. That’s why this full-size keyboard is spill resistant. And this laptop passed 15 military certification tests (MIL-810H)* to help ensure it can handle the day-to-day wear and tear.

• Be more productive
  Thanks to 12th Gen Intel® Core™ processors, this laptop runs at peak performance to get you through the day. Doing some graphics-heavy work? Optional NVIDIA® GeForce® MX570 A Graphics with 2GB GDDR6 vRAM give you the boost you need.

• Stay cool
  With dual heat pipes your device stays nice, cool and performing at its best. Meanwhile, adaptive thermals optimize power according to your device’s location, whether it’s on a stable surface like a desk or an unstable surface like your lap. Using advanced algorithms and accelerometers, your device intelligently adapts its power and thermal profiles to the situation to keep your device running smoothly.

• Stay focused
  Stay focused with DC Dimming, which reduces flicker for a comfortable viewing experience. Plus, this laptop with TÜV Rheinland certified** Dell ComfortView software technology helps reduce harmful blue light emissions to optimize eye comfort over extended screen time. Or, enjoy an even better front of screen experience when you opt for the FHD+, 300 nit panel or the 3K panel, both with Dell ComfortView Plus, a certified TÜV Rheinland Low Blue Light hardware solution***, which optimizes eye comfort by reducing harmful blue light emissions without sacrificing color quality.

• Conference with clarity
  Impressions matter. Sound as clear as a phone call with built in dual mic and AI that reduces background noise. When you’re on camera, the new FHD webcam equipped with Wide Dynamic Range and Temporal Noise Reduction helps you look your best.
  Don’t miss a moment from the meeting. Waves Maxx Audio tuned speakers and microphones optimize audio so you can hear and be heard with clarity, while Smartbyte prioritizes video traffic for a smoother conferencing experience.

Dimensions & Weight

1. Height: 0.62” – 0.72” (15.67mm –18.30mm)
2. Width: 14.05” (356.78mm)
3. Depth: 9.92” (251.9mm)
4. Starting Weight: 4.21 lbs. (1.91kg)*

Weights vary depending on configurations and manufacturing variability.

Stay Secure.
The Trusted Platform Module 2.0 is a commercial-grade security chip installed on the motherboard that creates and stores passwords and encryption keys. It verifies that the computer has not been tampered with before booting up and protects your data against external software attacks. Get added peace-of-mind with the optional fingerprint reader that allows you to securely log in with a touch, while a mechanical shutter on the camera protects your privacy and prevents accidental embarrassments.
Not available in China.

Ports & Slots

1. SD Card reader
2. USB 3.2 Gen 1 Type A
3. RJ-45
4. Headset jack*
5. Wedge shaped lock slot
6. Power jack
7. HDMI 1.4**
8. USB 3.2 Gen 1 Type A
9. USB 3.2 Gen 2 Type-C™ (DP/PowerDelivery)

*3.5mm Headset Jack functionality varies by model configuration. For best results, use Dell recommended audio accessories. **The maximum resolution supported over HDMI is 1920×1080 @60Hz. No 4K2K output.

Accessories

Essential accessories for your Vostro 5620
Maximize the versatility and performance of your Vostro 5620 with Dell recommended accessories to keep you connected in any room.

• Dell 24 Monitor – E2422HS
  Enhance your daily workflow with this space saving 23.8” FHD monitor that comes with a wide viewing angle, height adjustable stand and built-in speakers.

• Dell USB-C Mobile Adapter – DA310
  Small and portable 7-in-1 USB-C mobile adapter provides superb video and data connectivity and supports up to 90W power pass-through.

• Dell Pro Wireless Headset -WL5022
  Enjoy wireless freedom away from your PC with this Teams certified headset that offers convenient call controls. Switch seamlessly to your smartphone and enjoy crystal clear audio on the go.

• Dell Universal Dock- D6000
  Connect up to three displays* at 4K resolution or a single display at 5K resolution with USB-C and enjoy a clean desk experience with a single USB-C cable for video, data, audio, and power*
  Dual 4K displays with USB3.0 **Up to 65W

• Dell EcoLoop Urban Backpack (Gray) – CP4523G
  Designed for organization and comfort, the Dell EcoLoop Urban Backpack (CP4523G) is made of eco-friendly material and easily complements any lifestyle.

SPECIFICATION

NOTES:

• Hard Drives: GB means 1 billion bytes and TB equals 1 trillion bytes; actual capacity varies with preloaded material and operating environment and will be less.
• Graphics & System Memory: GB means 1 billion bytes and TB equals 1 trillion bytes; significant system memory may be used to support graphics,​ depending on system memory size and other factors.​ Battery life figures are based on testing using the Mobile Mark 2014 battery life benchmark test. For more information about this benchmark test, visit www.bapco.com. Test results should be used only to compare one product with another and are not a guarantee you will experience the same battery life. Battery life may be significantly less than the test results and varies depending on your product’s configuration, software, usage, operating conditions, power management settings and other factors. Maximum battery life will decrease with time and use.​ Watt Hour (WHr) – The stated Watt Hour (WHr) is not an indication of battery life.
• Notebook Weight: Weights vary depending on configuration and manufacturing variability.​

Claim

Weight Claim

• Vostro 5620
  The Vostro 5620 starting weight is 4.21 lbs (1.91kg) when equipped with 12th Generation Intel® Core™ i5-1240P Processor, Intel® UHD graphics, 8GB DDR4 memory, 256G SSD, 19201200 FHD+ non-touch 250 nits Anti-Glare display, 4 cell 54 WHr battery, as tested by Dell labs 12/06, 2021.
  Config: ODINV16_ADLU_2301_1001.
  *Weights vary depending on configuration and manufacturing variability.

Claim

• Environmental Compliance

  • • ENERGY STAR® 8.0 certified
    • Certified by EPEAT Silver

• Reliability claims
  Designed for the real world — because that’s where life happens.
  Every Vostro is mindfully designed to assure reliable performance over years of regular use. We’ve rigorously tested our systems to enhance your experience.*

  1. 1. Turn up the heat: From locker rooms to locked cars, we test Vostro laptops for survival in harsh short-term heat conditions of up to 65°C/149°F.
     2. Everything hinges on it: We test Vostro laptop hinges to ensure they still feel tight, even after opening and closing the lid 20,000 times.
     3. Keys to success: We test commonly used keys for 10 million keystrokes and touch pad buttons 1 million times with no failure. So go ahead, finish your novel.
     4. Buttoned-up: No matter what you set your power and multimedia buttons to do, we’ve tested them all to survive up to 40,000 pushes.
     5. Twist and turn: Call us excessive, but after twisting a Vostro laptop‘s base and lid more than 500 times *4 (Test 2 edge and 2 corner) , we can assure you the parts inside are well protected
     6. The webcam privacy shutter prevents people from seeing you when the webcam isn’t in use and we ensure its reliability by opening and closing the shutter 2100 times.

• Dell Comfort View TÜV Rheinland Certification (software LBL solution)​
  This TÜV Rheinland certified laptop with Dell ComfortView software technology helps reduce harmful blue light emissions to make extended screen time easy on your eyes.​
  Global (except China): TÜV Rheinland Certified (ID# 1111249645- Low Blue Light Content). For more details, visit www.tuv.com​
  **China only: TÜV Rheinland Certified (ID#0000081966- Low Blue Light Content). For more details, visit www.tuv.com​

• Dell Comfort View Plus TÜV Rheinland Certification (hardware LBL solution)​
  Offered on Vostro 5620, Dell ComfortView Plus display is TÜV Rheinland certified and includes an always-on, built-in solution that helps reduce harmful blue light emission without sacrificing true-to- life colors.
  *Global (except China): TÜV Rheinland Certified (ID# 1111249647- Low Blue Light Content). For more details, visit www.tuv.com​
  **China only: TÜV Rheinland Certified (ID# 0000082037- Low Blue Light Content). For more details, visit www.tuv.com​

• Mil-810H Testing
  The Vostro 5620 passed 15 MIL-STD-810H tests. Based on testing by SGS Reliability Laboratory, November 2021. Actual results may vary; testing results do not guarantee performance under test conditions. Dell does not represent that this product meets United States Department of Defense requirements for military use.

• Thermal Designed Power (TDP) Claim​

  • When performance mode is activated, Vostro 5620 supports up to 42W thermal capacity and up to 28W CPU thermal designed power (TDP) on configs with integrated graphics. With the latest version of Dell Power Manager installed, pressing the key combination of Fn + T will allow the user to switch the system power profile, enabling high-performance, regular operation, or cool-and-quiet modes.*
  • Based on Dell internal testing using Prime95 benchmark, November 2021. Actual results may vary.​
  • When performance mode is activated, Vostro 5620 supports up to 42W thermal capacity and up to 30W GPU total graphics power (TGP) on configs with discrete graphics. With the latest version of Dell Power Manager installed, pressing the key combination of Fn + T will allow the user to switch the system power profile, enabling high-performance, regular operation, or cool-and-quiet modes.* ​
  • Based on Dell internal testing using Prime95 + Furmark benchmark testing, November 2021. Actual results may vary.​

Battery Life

12th Generation Intel® Core™ i5-1240P Processor, 16GB DDR4, 512GB SSD, FHD+

Non-Touch 250nits Display, Intel® Iris Xe Graphics, NVIDIA® GeForce® MX570 Graphics, 4-cell 54 Whr*

| Up to 6 hours, 20 minutes1| Up to 10 hours, 55 minutes2
12th Generation Intel® Core™ i5-1240P Processor, 16GB DDR4, 512GB SSD, 3K

Non-Touch 300nits Display, Intel® Iris Xe Graphics, 4-cell 54 Whr*

| Up to 8 hours, 27 minutes3| Up to 9 hours, 52 minutes4
12th Generation Intel® Core™ i5-1240P Processor, 16GB DDR4, 512GB SSD, FHD+

Non-Touch 250nits Display, Intel® Iris Xe Graphics, 4-cell 54 Whr*

| Up to 7 hours, 37 minutes5| Up to 10 hours, 52 minutes6
12th Generation Intel® Core™ i5-1240P Processor, 8GB DDR4, 512GB SSD, FHD+

Non-Touch 300nits Display, Intel® UHD Graphics, 3-cell 41 Whr*

| Up to 5 hours, 55 minutes7| Up to 10 hours, 13 minutes8
12th Generation Intel® Core™ i7-1260P Processor, 16GB DDR5, 512GB SSD, 3K

Non-Touch 300nits Display, Intel® Iris Xe Graphics, 4-cell 54 Whr*

| Up to 7 hours, 50 minutes9| Up to 11 hours, 46 minutes10
12th Generation Intel® Core™ i5-1240P Processor, 16GB DDR5, 512GB SSD, 3K

Non-Touch 300nits Display, Intel® Iris Xe Graphics, 4-cell 54 Whr*

| Up to 8 hours, 24 minutes11| Up to 10 hours, 36 minutes12
12th Generation Intel® Core™ i5-1240P Processor, 16GB DDR5, 512GB SSD, FHD+

Non-Touch 250nits Display, Intel® Iris Xe Graphics, 4-cell 54 Whr*

| Up to 8 hours, 50 minutes13| Up to 11 hours, 24 minutes14

PLEASE NOTE: The specific configuration tested must be available for sale in the region/country where this claim is made, otherwise that region/country cannot use this battery life claim because customer would not be able to configure their system to achieve the same result.
*The stated Watt Hour (Whr) is not an indication of battery life.

1. MobileMark 2018 battery benchmark: Vostro 5620 tested with 12th Generation Intel® Core™ i5-1240P Processor, 16GB, 512GB SSD, FHD+ Non-Touch 250nits Display, Intel® Iris Xe Graphics, NVIDIA® GeForce® MX570 Graphics, 4-cell 54 Whr*​​. Based on testing using the Mobile Mark 2018 battery life benchmark test in February 2022. For more information about
   this benchmark test, visit www.bapco.com. Actual battery life may be significantly less than the test results and varies depending on product configuration and use, software, usage, operating conditions, power management settings and other factors. Tested configurations may not be available in all regions/countries at all times. Maximum battery life will decrease with time.​

2. Local video playback battery benchmark: Vostro 5620 tested with 12th Generation Intel® Core™ i5-1240P Processor, 16GB, 512GB SSD, FHD+ Non-Touch 250nits Display, Intel® Iris Xe Graphics, NVIDIA® GeForce® MX570 Graphics, 4-cell 54 Whr*​. Testing conducted by Dell labs in in February 2022 using the Microsoft Movies & TV app. Actual battery life may be significantly less than the test results and varies depending on product configuration and use, software, usage, operating conditions, power management settings and other factors. Tested configurations may not be available in all regions/countries at all times. Maximum battery life will decrease with time.​

3. MobileMark 2018 battery benchmark: Vostro 5620 tested with 12th Generation Intel® Core™ i5-1240P Processor, 16GB, 512GB SSD, 3K Non-Touch 300nits Display, Intel® Iris Xe Graphics, 4-cell 54 Whr*​. Based on testing using the Mobile Mark 2018 battery life benchmark test in February 2022. For more information about this benchmark test, visit www.bapco.com. Actual battery life may be significantly less than the test results and varies depending on product configuration and use, software, usage, operating conditions, power management settings and other factors. Tested configurations may not be available in all regions/countries at all times. Maximum battery life will decrease with time.​

4. Local video playback battery benchmark: Vostro 5620 tested with 12th Generation Intel® Core™ i5-1240P Processor, 16GB, 512GB SSD, 3K Non-Touch 300nits Display, Intel® Iris Xe Graphics, 4-cell 54 Whr*​. Testing conducted by Dell labs
   in in February 2022 using the Microsoft Movies & TV app. Actual battery life may be significantly less than the test results and varies depending on product configuration and use, software, usage, operating conditions, power management settings and other factors. Maximum battery life will decrease with time.​

5. MobileMark 2018 battery benchmark: Vostro 5620 tested with 12th Generation Intel® Core™ i5-1240P Processor, 16GB, 512GB SSD, FHD+ Non-Touch 250nits Display, Intel® Iris Xe Graphics, 4-cell 54 Whr*​. Based on testing using the Mobile Mark 2018 battery life benchmark test in February 2022. For more information about this benchmark test, visit
   www.bapco.com. Actual battery life may be significantly less than the test results and varies depending on product configuration and use, software, usage, operating conditions, power management settings and other factors. Tested configurations may not be available in all regions/countries at all times. Maximum battery life will decrease with time.​

6. Local video playback battery benchmark: Vostro 5620 tested with 12th Generation Intel® Core™ i5-1240P Processor, 16GB, 512GB SSD, FHD+ Non-Touch 250nits Display, Intel® Iris Xe Graphics, 4-cell 54 Whr*​. Testing conducted by Dell labs in in February 2022 using the Microsoft Movies & TV app. Actual battery life may be significantly less than the test results and varies depending on product configuration and use, software, usage, operating conditions, power management settings and other factors. Tested configurations may not be available in all regions/countries at all times. Maximum battery life will decrease with time.​

7. MobileMark 2018 battery benchmark: Vostro 5620 tested with 12th Generation Intel® Core™ i5-1240P Processor, 8GB, 512GB SSD, FHD+ Non-Touch 300nits Display, Intel® UHD Graphics, 3-cell 41 Whr*​​. Based on testing using the Mobile Mark 2018 battery life benchmark test in February 2022. For more information about this benchmark test, visit www.bapco.com. Actual battery life may be significantly less than the test results and varies depending on product configuration and use, software, usage, operating conditions, power management settings and other factors. Tested configurations may not be available in all regions/countries at all times. Maximum battery life will decrease with time.​

8. Local video playback battery benchmark: Vostro 5620 tested with 12th Generation Intel® Core™ i5-1240P Processor, 8GB, 512GB SSD, FHD+ Non-Touch 300nits Display, Intel® UHD Graphics, 3-cell 41 Whr*​​. Testing conducted by Dell labs in in February 2022 using the Microsoft Movies & TV app. Actual battery life may be significantly less than the test results and varies depending on product configuration and use, software, usage, operating conditions, power management settings and other factors. Tested configurations may not be available in all regions/countries at all times. Maximum battery life will decrease with time.​

9. MobileMark 2018 battery benchmark: Vostro 5620 tested with 12th Generation Intel® Core™ i7-1260P Processor, 16GB DDR5, 512GB SSD, 3K Non-Touch 300nits Display, Intel® Iris Xe Graphics, 4-cell 54 Whr*​​​. Based on testing using the Mobile Mark 2018 battery life benchmark test in August 2022. For more information about this benchmark test, visit
   www.bapco.com. Actual battery life may be significantly less than the test results and varies depending on product configuration and use, software, usage, operating conditions, power management settings and other factors. Tested configurations may not be available in all regions/countries at all times. Maximum battery life will decrease with time.​

10. Local video playback battery benchmark: Vostro 5620 tested with 12th Generation Intel® Core™ i7-1260P Processor, 16GB DDR5, 512GB SSD, 3K Non-Touch 300nits Display, Intel® Iris Xe Graphics, 4-cell 54 Whr*​​. Testing conducted by Dell labs in in August 2022 using the Microsoft Movies & TV app. Actual battery life may be significantly less than the test results and varies depending on product configuration and use, software, usage, operating conditions, power management settings and other factors. Tested configurations may not be available in all regions/countries at all times. Maximum battery life will decrease with time.​

11. MobileMark 2018 battery benchmark: Vostro 5620 tested with 12th Generation Intel® Core™ i5-1240P Processor, 16GB DDR5, 512GB SSD, 3K Non-Touch 300nits Display, Intel® Iris Xe Graphics, 4-cell 54 Whr*​​​​. Based on testing using the Mobile Mark 2018 battery life benchmark test in August 2022. For more information about this benchmark test, visit
    www.bapco.com. Actual battery life may be significantly less than the test results and varies depending on product configuration and use, software, usage, operating conditions, power management settings and other factors. Tested configurations may not be available in all regions/countries at all times. Maximum battery life will decrease with time.​

12. Local video playback battery benchmark: Vostro 5620 tested with12th Generation Intel® Core™ i5-1240P Processor, 16GB DDR5, 512GB SSD, 3K Non-Touch 300nits Display, Intel® Iris Xe Graphics, 4-cell 54 Whr*​​​. Testing conducted by Dell labs in in August 2022 using the Microsoft Movies & TV app. Actual battery life may be significantly less than the test results and varies depending on product configuration and use, software, usage, operating conditions, power management settings and other factors. Tested configurations may not be available in all regions/countries at all times. Maximum battery life will decrease with time.​

13. MobileMark 2018 battery benchmark: Vostro 5620 tested with 12th Generation Intel® Core™ i5-1240P Processor, 16GB DDR5, 512GB SSD, FHD+ Non-Touch 250nits Display, Intel® Iris Xe Graphics, 4-cell 54 Whr*​​​​​. Based on testing using the Mobile Mark 2018 battery life benchmark test in August 2022. For more information about this benchmark test, visit
    www.bapco.com. Actual battery life may be significantly less than the test results and varies depending on product configuration and use, software, usage, operating conditions, power management settings and other factors. Tested configurations may not be available in all regions/countries at all times. Maximum battery life will decrease with time.​

14. Local video playback battery benchmark: Vostro 5620 tested 12th Generation Intel® Core™ i5-1240P Processor, 16GB DDR5, 512GB SSD, FHD+ Non-Touch 250nits Display, Intel® Iris Xe Graphics, 4-cell 54 Whr*​. Testing conducted by Dell labs in in August 2022 using the Microsoft Movies & TV app. Actual battery life may be significantly less than the test results and varies depending on product configuration and use, software, usage, operating conditions, power management settings and other factors. Tested configurations may not be available in all regions/countries at all times. Maximum battery life will decrease with time.​

ExpressCharge™ Claims

• ExpressCharge™
  Vostro 5620 can charge from 0% up to 80% within 60 minutes if user selects ExpressCharge™ mode.
  ExpressCharge must be enabled within Dell Power Manager software. System must be powered off or in hibernation mode for ExpressCharge feature to function. After charging has reached the stated capacity, charging speed will return to normal speed. Recommended for use with the provided Dell power adapter; not recommended with a smaller capacity power adapter. Charging times may vary.

Software for Vostro

• McAfee Small business Security 30 Day Trial
  Award-winning security for every device; shields PCs from viruses and online threats like risky websites and dangerous downloads, shreds digital files like e-bills and online bank statements saved on PCs.

• Microsoft Office 365 Trial
  Fully loaded with the latest and greatest versions of favorite applications: Word, Excel, PowerPoint, and OneNote.

• Smartbyte
  SmartByte software ensures video-conferencing applications receive network bandwidth priority over other bandwidth-consuming applications so you’re getting the best clarity on your business calls. The best part is your new Vostro and Inspiron PCs communicate with one another, enabling clear video- presentations even when several of your office computers are using bandwidth to run updates or download files.

• SupportAssist
  A MS Windows based software program that automates support from Dell by identifying HW & SW issues on Dell laptops, desktops and tablets. SupportAssist notifies customers when an issue is detected.

Services for Vostro

We keep you connected and productive, providing peace of mind so you can focus on what matters most. Support services are available around the globe with coverage in over 160 countries and 55 languages. Our ProSupport engineers are available 24×7 to help with hardware and software issues. In the event of spills, drops or surges, Accidental Damage Service makes repair or replacement easy. Dell strives to ensure our customers always get the most out of their technology investments.

• Basic Hardware Service¹
  With Dell Basic Hardware Service, if your system encounters an issue covered by the support contract that cannot be resolved remotely, Dell will provide a convenient way to return your system to a Dell certified repair facility for repair and the return of the repaired device. Your system comes with 1 year Basic Hardware Service with the option to add Onsite Service after Remote Diagnosis1 and/or to extend the warranty for up to 4 years to ensure easy support for the life of your PC.

• ProSupport
  ProSupport for PCs is designed to provide fast, proactive IT support for businesses of all sizes. ProSupport makes it easy because you get a team of engineers who are always accessible, provide you with a single source for hardware and software2 issues, and respond quickly to help maximize user uptime. ProSupport also features AI-driven technology for proactive monitoring and resolution of issues and automatic case creation for faster time to productivity3. ProSupport frees your IT team from time-consuming day-to-day user support, allowing them to focus on strategic priorities that move your business forward, while keeping your end-users happy and productive.

• ProSupport Plus for PCs
  The most complete support service that combines predictive analysis and protection for PCs to proactively resolve and prevent issues with minimal customer effort. With ProSupport Plus you will be notified about issues before they become problems, virtually eliminating unplanned downtime due to hard drive issues4. It ensures PCs are running smoothly so customers can focus on what’s important. ProSupport and ProSupport Plus with SupportAssist significantly reduced time to resolve a failed hard drive5 with:

  • Up to 84% less time to resolution (6x faster than the competition)
  • Up to 73% fewer steps in the support process (16 fewer steps to resolution)

• Accidental Damage Service5
  Coverage for accidental drops, spills, surges and breakages. Accidental Damage Service provides peace of mind for hardware systems in high-risk usage environments like home offices, schools and mobile professionals. Convenient repair or replacement of damaged systems helps minimize downtime and increase productivity. Accidental Damage Service can provide repair of your system for accidents up to 4 years, not otherwise covered by the Limited Hardware Warranty. By providing enhanced coverage at an exceptional value, Accidental Damage Service helps reduce out of pocket expenses and improves cost control.

1. Onsite Service after Remote Diagnosis: Remote Diagnosis is determined by an online/phone technician for cause of issue; may involve customer access to inside of system and multiple or extended sessions. If issue is covered by Limited Hardware Warranty and not resolved remotely, technician and/or part will be dispatched, usually in 1 or 2 business days following completion of Remote Diagnosis. Availability varies. Other conditions may apply. For complete details about Onsite Service, see dell.com/servicecontracts.

2. For the IoT Edge Gateway, excludes certain software, OS and third party apps.

3. SupportAssist not available on Linux, Windows 10S, Windows RT, Windows 10 CMIT Government Edition, Android, Ubuntu or Chrome based
   products. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives and batteries.

4. Based on a Principled Technologies test report, “Dell ProSupport Plus warns you about hardware issues so you can fix them before they cause downtime” dated April 2019. Testing commissioned by Dell, conducted in the United States. Actual results will vary. Full report: http://facts.pt/0xvze8. Hardware issues detected by SupportAssist include hard drives, solid state drives, batteries and fans.

5. Based on a Principled Technologies test report, “Spend Less Time and Effort Troubleshooting Laptop Hardware Failures” dated April 2018. Testing commissioned by Dell, conducted in the United States. Actual results will vary. Full report: http://facts.pt/L52XKM

6. This service excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customers may be required to return unit to Dell. Limit of 1 qualified incident per contract year. For complete details, visit www.dell.com/servicecontracts.

Important Information

• Hard Drives: Hard Drive capacity varies with preloaded material and will be less.

• Graphics & shared memory: System memory may be used to support graphics, depending on system memory size and other factors.

• Weight: Weights vary depending on configuration and manufacturing variability.

• Limited hardware warranty: Limited Hardware Warranty is available by writing: Dell USA LP, Attn: Warranties, One Dell Way, Round Rock, TX 78682 or See dell.com/warranty.

• Dell ProSupport™: Dell ProSupport availability and terms vary by region and product. See dell.com/servicecontracts/global.

• Accidental Damage: Accidental Damage Service excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer must return damaged unit. Limit of 1 qualified incident per contract year.
  See dell.com/servicecontracts.

• Mail-In Service for Repair after Remote Diagnosis: Mail-In Service after Remote Diagnosis is determination by online/phone technician of cause of issue; may involve customer access to inside of system and multiple or extended sessions. If the issue is covered by Limited Hardware Warranty and not resolved remotely, shipping instructions will be provided. Availability varies. See dell.com/servicecontracts.

• Rapid Return for Repair after Remote Diagnosis: Rapid Return for Repair after Remote Diagnosis is determination by
  online/phone technician of cause of issue, which may take multiple extended sessions. If issue is covered by Limited Hardware Warranty and not resolved remotely, shipping instructions will be provided. Next Business Day shipping not available in all areas,  which may delay repair and return times. See Terms and Conditions.
  *EPEAT registration varies by country. Please see www.epeat.net for specific country registration and rating.

Copyright © 2018-2021 Dell Inc. or its subsidiaries. All Rights Reserved.

References

• Consumer Service Contracts | Dell
• facts.pt/0xvze8
• facts.pt/L52XKM
• BAPCo – Since 1991
• Consumer Service Contracts | Dell
• TÜV Rheinland - Home | US | TÜV Rheinland
• Commercial Service Contracts | Dell
• Consumer Service Contracts | Dell
• Auto Renewal Services Subscription Billing | Dell
• Consumer Service Contracts | Dell
• Consumer Warranties | Dell

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