DELL Technologies Precision 3490 Lightweight Workstation Owner’s Manual
- June 1, 2024
- DELL Technologies
Table of Contents
- DELL Technologies Precision 3490 Lightweight Workstation
- Product Information
- Product Usage Instructions
- Frequently Asked Questions
- Set up your Precision 3490
- Views of Precision 3490
- Specifications of Precision 3490
- Working inside your computer
- Removing and installing Customer Replaceable Units (CRUs)
- Removing and installing Field Replaceable Units (FRUs)
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
DELL Technologies Precision 3490 Lightweight Workstation
Product Information
Specifications:
- Model: Precision 3490
- Regulatory Model: P165G
- Regulatory Type: P165G004/P165G005
- Release Date: February 2024
- Revision: A00
Product Usage Instructions
Chapter 1: Set up your Precision 3490
About this task: The images in this document may differ from your computer depending on the configuration you ordered.
- Connect the power adapter and press the power button. Note: The battery may go into power-saving mode during shipment to conserve charge on the battery. Ensure that the power adapter is connected to your computer when it is turned on for the first time.
- Finish the operating system setup.
- For Ubuntu: Follow the on-screen instructions to complete the setup. For more information about installing and configuring Ubuntu, search in the Knowledge Base Resource at www.dell.com/support.
- For Windows: Follow the on-screen instructions to complete the setup. Dell Technologies recommends connecting to a network for Windows updates. If connecting to a secured wireless network, enter the password when prompted. If connected to the Internet, sign in with or create a Microsoft account. On the Support and Protection screen, enter your contact details.
- Locate and use Dell apps from the Windows Start menu.
Resources| Description
---|---
Dell Product Registration| Register your computer with Dell.
Dell Help & Support| Access help and support for your computer. In SupportAssist,
click the warranty expiry date to renew or upgrade your
warranty.
Dell Update| Updates your computer with critical fixes and latest device
drivers as they become available. For more information about using
Dell Update, see the product guides and third-party license
documents at www.dell.com/support.
Frequently Asked Questions
- Q: How do I renew or upgrade my warranty using SupportAssist?
- A: In SupportAssist, click on the warranty expiry date to access options for renewing or upgrading your warranty.
- Q: Where can I find more information about installing and configuring Ubuntu?
- A: For more information about installing and configuring Ubuntu, you can search in the Knowledge Base Resource at www.dell.com/support.
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Precision 3490
Owner’s Manual
Regulatory Model: P165G Regulatory Type: P165G004/P165G005 February 2024 Rev.
A00
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of
your product. CAUTION: A CAUTION indicates either potential damage to hardware
or loss of data and tells you how to avoid the problem. WARNING: A WARNING
indicates a potential for property damage, personal injury, or death.
Set up your Precision 3490
About this task NOTE: The images in this document may differ from your
computer depending on the configuration you ordered.
Steps 1. Connect the power adapter and press the power button.
Figure 1. Connect power adapter and press the power button
NOTE: The battery may go into power-saving mode during shipment to conserve
charge on the battery. Ensure that the power adapter is connected to your
computer when it is turned on for the first time.
2. Finish the operating system setup. For Ubuntu: Follow the on-screen
instructions to complete the setup. For more information about installing and
configuring Ubuntu, search in the Knowledge Base Resource at
www.dell.com/support.
For Windows: Follow the on-screen instructions to complete the setup. When
setting up, Dell Technologies recommends that you: Connect to a network for
Windows updates.
NOTE: If connecting to a secured wireless network, enter the password for the
wireless network access when prompted. If connected to the Internet, sign-in
with or create a Microsoft account. On the Support and Protection screen,
enter your contact details.
3. Locate and use Dell apps from the Windows Start menu–Recommended.
Set up your Precision 3490
7
Table 1. Locate Dell apps
Resources
Description
Dell Product Registration Register your computer with Dell.
Dell Help & Support Access help and support for your computer.
SupportAssist SupportAssist is the smart technology that keeps your computer
running at its best by optimizing settings, detecting issues, removing viruses
and notifies when you must make computer updates. SupportAssist proactively
checks the health of your computer hardware and software. When an issue is
detected, the necessary system state information is sent to Dell to begin
troubleshooting. SupportAssist is preinstalled on most of the Dell devices
running the Windows operating system. For more information, see SupportAssist
for Business PCs manuals at www.dell.com/support/home/ product-support/product
/supportassist-business-pcs/docs.
NOTE: In SupportAssist, click the warranty expiry date to renew or upgrade
your warranty.
Dell Update Updates your computer with critical fixes and latest device
drivers as they become available. For more information about using Dell
Update, see the product guides and third-party license documents at
www.dell.com/support.
Dell Digital Delivery Download software applications, which are purchased but
not preinstalled on your computer. For more information about using Dell
Digital Delivery, search in the Knowledge Base Resource at
www.dell.com/support.
8
Set up your Precision 3490
Right
2
Views of Precision 3490
Figure 2. Right view
1. Universal audio jack Connect headphones or a headset (headphone and
microphone combo).
2. USB 3.2 Gen 1 port with PowerShare Connect devices such as external
storage devices and printers. Provides data transfer speeds up to 5 Gbps.
PowerShare enables you to charge your USB devices even when your computer is
turned off. NOTE: If your computer is turned off or in a hibernation state,
you must connect the power adapter to charge your devices using the PowerShare
port. You must enable this feature in the BIOS setup program. NOTE: Certain
USB devices may not charge when the computer is turned off or in a sleep
state. In such cases, turn on the computer to charge the device.
3. HDMI 2.1 TMDS port Connect to a TV, external display, or another HDMI-in
enabled device. Provides video and audio output.
4. Security-cable slot (wedge-shaped) Connect a security cable to prevent
unauthorized movement of your computer.
Left
Figure 3. Left view
Views of Precision 3490
9
1. Network port Connect an Ethernet (RJ45) cable from a router or a broadband
modem for network or Internet access, with a transfer rate of 10/100/1000
Mbps.
2. USB 3.2 Gen 1 port Connect devices such as external storage devices and
printers. Provides data transfer speeds up to 5 Gbps.
3. Thunderbolt 4.0 with DisplayPort Alt Mode/USB Type-C/USB4/Power Delivery
Supports USB4, DisplayPort 2.1, Thunderbolt 4 and also enables you to connect
to an external display using a display adapter. Provides data transfer rates
of up to 40 Gbps for USB4 and Thunderbolt 4. NOTE: You can connect a Dell
Docking Station to the Thunderbolt 4 ports. For more information, search in
the Knowledge Base Resource at www.dell.com/support.
NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to
connect a DisplayPort device.
NOTE: USB4 is backward compatible with USB 3.2, USB 2.0, and Thunderbolt 3.
NOTE: Thunderbolt 4 supports two 4K displays or one 8K display. 4. Thunderbolt
4.0 with DisplayPort Alt Mode/USB Type-C/USB4/Power Delivery
Supports USB4, DisplayPort 2.1, Thunderbolt 4 and also enables you to connect
to an external display using a display adapter. Provides data transfer rates
of up to 40 Gbps for USB4 and Thunderbolt 4.
NOTE: You can connect a Dell Docking Station to the Thunderbolt 4 ports. For
more information, search in the Knowledge Base Resource at
www.dell.com/support.
NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to
connect a DisplayPort device.
NOTE: USB4 is backward compatible with USB 3.2, USB 2.0, and Thunderbolt 3.
NOTE: Thunderbolt 4 supports two 4K displays or one 8K display. 5. Power and
battery-status light
Indicates the power state and battery state of the computer. Solid white–Power
adapter is connected and the battery is charging. Solid amber–Battery charge
is low or critical. Off–Battery is fully charged.
NOTE: On certain computer models, the power and battery-status light are also
used for diagnostics. For more information, see the Troubleshooting section in
your computer’s Service Manual.
6. nano-SIM slot (optional) Insert a nano-SIM card to connect to a mobile
broadband network.
7. Smart-card reader slot (optional) Using smart card provides authentication
in corporate networks.
10
Views of Precision 3490
Top
Figure 4. Top view
1. Touchpad Move your finger on the touchpad to move the mouse pointer. Tap
to left-click and two fingers tap to right-click.
2. NFC or Contactless smart card reader (optional) Provides contactless
access of cards in corporate networks.
3. Power button with optional fingerprint reader Press to turn on the
computer if it is turned off, in sleep state, or in hibernation state. When
the computer is turned on, press the power button to put the computer into a
sleep state; press and hold the power button for 10 seconds to force shut-down
the computer. If the power button has a fingerprint reader, place your finger
on the power button steadily to log in.
NOTE: You can customize the power-button behavior in Windows.
Views of Precision 3490
11
Front
Figure 5. Front view
1. Left microphone Provides digital sound input for audio recording and voice
calls.
2. Infrared emitter (optional) Emits infrared light, which enables the
infrared camera to sense and track motion.
3. Infrared camera (optional) Enhances security when paired with Windows
Hello face authentication.
4. Camera shutter Slide the privacy shutter to the left to access the camera
lens.
5. Camera Enables you to video chat, capture photos, and record videos.
6. Camera-status light Turns on when the camera is in use.
7. Ambient-light sensor The sensor detects the ambient light and
automatically adjusts the display brightness.
8. Right microphone Provides digital sound input for audio recording and
voice calls.
12
Views of Precision 3490
Bottom
Figure 6. Bottom view
1. Left speaker Provides audio output.
2. Right speaker Provides audio output.
3. Service Tag label The Service Tag is a unique alphanumeric identifier that
enables Dell service technicians to identify the hardware components in your
computer and access warranty information.
Service Tag
The service tag is a unique alphanumeric identifier that allows Dell service
technicians to identify the hardware components in your computer and access
warranty information.
Views of Precision 3490
13
Figure 7. Service Tag location
Battery charge and status light
The following table lists the battery charge and status light behavior of your Precision 3490.
Table 2. Battery charge and status light behavior
Power source
LED behavior
AC Adapter
Off
AC Adapter
Solid white
Battery
Off
Battery
Solid amber (590+/-3 nm)
System power state S0 – S5 S0 – S5 S0 – S5 S0 – S5
Battery charge level Fully charged < Fully charged 11-100% < 10%
S0 (ON) – Computer is turned on. S4 (Hibernate) – The system consumes the
least power compared to all other sleep states. The system is almost at an OFF
state, except for a trickle power. The context data is written to a hard
drive.
S5 (OFF) – The system is in a shutdown state.
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Views of Precision 3490
3
Specifications of Precision 3490
Dimensions and weight
The following table lists the height, width, depth, and weight of your Precision 3490.
Table 3. Dimensions and weight Description Height:
Front height
Values 19.06 mm (0.75 in.)
Rear height
21.04 mm (0.83 in.)
Width
321.35 mm (12.65 in.)
Depth
212.00 mm (8.35 in.)
Weight NOTE: The weight of your computer depends on the configuration that is ordered and manufacturing variability.
1.40 kg (3.09 lb) – minimum
Processor
The following table lists the details of the processors that are supported for
your Precision 3490.
Specifications of Precision 3490
15
Table 4. Processor Description Processor type
Option one
Intel Core Ultra 5 125U vPro Essentials
Processor wattage
15 W
Processor total core count 12
Performance-cores
2
Efficient-cores
Processor total thread counts
NOTE: Intel HyperThreading Technology is only available on Performance-cores.
E-cores: 8 LPE-cores: 2
14
Processor speed
Up to 4.30 GHz
Performance-cores frequency
Processor base frequency
1.30 GHz
Maximum turbo frequency
4.30 GHz
Efficient-cores frequency
Processor base frequency
0.80 GHz
Maximum turbo frequency
3.60 GHz
Processor cache
12 MB
Integrated graphics
Intel Graphics
Option two Intel Core Ultra 5 155U vPro Essentials 15 W 12 2 E-cores: 8 LPE-
cores: 2 14
Up to 4.80 GHz
1.70 GHz 4.80 GHz
1.20 GHz 3.80 GHz 12 MB Intel Graphics
Option three Intel Core Ultra 5 125H vPro Essentials 28 W 14 4 E-cores: 8 LPE-
cores: 2 18
Up to 4.50 GHz
1.20 GHz 4.50 GHz
0.70 GHz 3.60 GHz 18 MB Intel Arc Graphics
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Specifications of Precision 3490
Table 5. Processor Description Processor type
Option four
Option five
Intel Core Ultra 7 135H Intel Core Ultra 7 155H vPro
vPro Enterprise
Essentials
Processor wattage
28 W
28 W
Processor total core count
14
16
Performance-cores
4
6
Efficient-cores
Processor total thread counts NOTE: Intel HyperThreading Technology is only
available on Performance-cores.
E-cores: 8 LPE-cores: 2
18
E-cores: 8 LPE-cores: 2
22
Processor speed
Up to 4.60 GHz
Up to 4.80 GHz
Performance-cores frequency
Processor base frequency
Maximum turbo frequency
Efficient-cores frequency
Processor base frequency
Maximum turbo frequency
Processor cache
1.70 GHz 4.60 GHz
1.20 GHz 3.60 GHz 18 MB
1.70 GHz 4.80 GHz
1.20 GHz 3.80 GHz 24 MB
Integrated graphics
Intel Arc Graphics
Intel Arc Graphics
Option six Intel Core Ultra 7 165H vPro Enterprise 28 W 16 6 E-cores: 8 LPE-
cores: 2 22
Up to 5.00 GHz
1.40 GHz 5.00 GHz
0.90 GHz 3.80 GHz 24 MB Intel Arc Graphics
Chipset
The following table lists the details of the chipset that is supported for your Precision 3490.
Table 6. Chipset Description Chipset
Values Integrated in the processor
Processor
Intel Core Ultra 5/7
DRAM bus width
64-bit
Flash EPROM
Up to 64 MB
PCIe bus
Up to Gen4
Specifications of Precision 3490
17
Operating system
Your Precision 3490 supports the following operating systems:
Windows 11 Home Windows 11 Pro Ubuntu Linux 22.04 LTS Red Hat 9.4
Memory
The following table lists the memory specifications of your Precision 3490.
Table 7. Memory specifications Description Memory slots
Values Two-SODIMM slots
Memory type
DDR5
Memory speed
5600 MT/s
Maximum memory configuration
64 GB
Minimum memory configuration
8 GB
Memory size per slot
8 GB, 16 GB, or 32 GB
Memory configurations supported
8 GB, 1 x 8 GB, DDR5, 5600 MT/s, single-channel 16 GB, 1 x 16 GB, DDR5, 5600 MT/s, single-channel 16 GB, 2 x 8 GB, DDR5, 5600 MT/s, dual-channel 32 GB, 2 x 16 GB, DDR5, 5600 MT/s, dual-channel 32 GB, 1 x 32 GB, DDR5, 5600 MT/s, single-channel 64 GB, 2 x 32 GB, DDR5, 5600 MT/s, dual-channel
External ports
The following table lists the external ports of your Precision 3490.
Table 8. External ports Description Network port
Values One RJ45 Ethernet port
USB ports
One USB 3.2 Gen 1 port One USB 3.2 Gen 1 port with PowerShare Two Thunderbolt
4.0 ports with DisplayPort Alt
Mode/USB Type-C/USB4/Power Delivery NOTE: You can connect a Dell Docking
Station to this
port. For more information, search in the Knowledge
Base Resource at www.dell.com/support.
Audio port
One universal audio port
Video port
One HDMI 2.1 TMDS port
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Specifications of Precision 3490
Table 8. External ports (continued) Description Media-card reader Power- adapter port Security-cable slot SIM-card slot
Values One smart-card reader slot (optional) USB Type-C power input Security- cable slot (wedge-shaped) nano-SIM card slot (optional)
Internal slots
The following table lists the internal slots of your Precision 3490.
Table 9. Internal slots Description M.2
Values
One M.2 2230 slot for WiFi and Bluetooth combo card One M.2 2230 slot for
solid state drive One M.2 3042 slot for WWAN card (optional)
NOTE: To learn more about the features of different types of M.2 cards, search
in the Knowledge Base Resource at www.dell.com/support.
Ethernet
The following table lists the wired Ethernet Local Area Network (LAN) specifications of your Precision 3490.
Table 10. Ethernet specifications Description Model number
Values
Intel Jacksonville I219-LM 10/100/Gb (1000BASE-T) for vPRO configurations
Intel Jacksonville I219-V 10/100/Gb (1000BASE-T) for non-vPRO configurations
Transfer rate
10/100/1000 Mbps
Wireless module
The following table lists the Wireless Local Area Network (WLAN) modules that are supported on your Precision 3490.
Table 11. Wireless module specifications
Description
Option one
Model number
Realtek RTL8852BE
Option two Intel AX211
Transfer rate
Up to 1201 Mbps
Up to 2400 Mbps
Frequency bands supported
2.4 GHz/5 GHz
2.4 GHz/5 GHz/6 GHz
Wireless standards
WiFi 802.11a/b/g
WiFi 802.11a/b/g
Specifications of Precision 3490
19
Table 11. Wireless module specifications (continued)
Description
Option one
Option two
Wi-Fi 4 (WiFi 802.11n) Wi-Fi 5 (WiFi 802.11ac) Wi-Fi 6 (WiFi 802.11ax)
Wi-Fi 4 (WiFi 802.11n) Wi-Fi 5 (WiFi 802.11ac) Wi-Fi 6E (WiFi 802.11ax)
NOTE: Wi-Fi 6 is supported
in regions where Wi-Fi 6E is
unavailable.
Encryption
64-bit/128-bit WEP AES-CCMP TKIP
64-bit/128-bit WEP AES-CCMP TKIP
Bluetooth wireless card
Bluetooth 5.3
Bluetooth 5.3
NOTE: The version of the Bluetooth wireless card may vary depending on the operating system that is installed on your computer.
WWAN module
The following table lists the Wireless Wide Area Network (WWAN) module supported on your Precision 3490.
Table 12. WWAN module specifications
Description
Option one
Model number
Qualcomm Snapdragon X12 Global LTEAdvanced (DW5825e), CAT12
Option two
Qualcomm Snapdragon X62 Global 5G Modem (DW5932e)
Form factor
M.2 3042 Key-B
M.2 3042 Key-B
Host interface
USB 3.0/2.0
PCIe Gen3
Network standard
LTE FDD/TDD, WCDMA/HSPA+, GNSS/ Beidou, GPS/GLONASS/Galileo
NR FR1 (Sub6) FDD/TDD, LTE FDD/ TDD, WCDMA/HSPA+, GPS/GLONASS/ Galileo/Beidou
Transfer data rate
Up to 600 Mbps DL (CAT12) Up to 150 Mbps UL
5G NR: DL 3.5 Gbps/UL 900 Mbps
LTE: DL 1.6 Gbps (CAT19)/UL 211 Mbps (CAT18)
UMTS: DL DC-HSPA+ Rel8:42 Mbps/UL 5.76 Mbps
Operating frequency bands
LTE (B1, B2, B3, B4, B5, B7, B8, B12, B13, NR (n1, n2, n3, n5, n7, n8, n12, n13,
B14, B17, B18, B19, B20, B25, B26, B28,
n14, 18, n20, n25, n26, n28, n30, n38,
B29, B30, B32, B38, B39, B40, B41, B42,
n40, n41, n48, n53, n66, n70, n71, n75,
B43, B48, B66, B71)
n76, n77, n78, n79)
HSPA+ (1, 2, 4, 5, 6, 8, 19)
LTE (B1, B2, B3, B4, B5, B7, B8, B12, B13, B14, B17, B18, B19, B20, B25,
B26, B28, B29, B30, B32, B34, B38,
B39, B40, B41, B42, B43, B46, B48,
B66, B71)
WCDMA/HSPA+ (1, 2, 4, 5, 8)
Power supply
DC 3.135 V to 4.400 V, Typical 3.300 V
DC 3.135 V to 3.630 V, Typical 3.300 V
SIM card
Supported through external SIM slot
Supported through external SIM slot
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Specifications of Precision 3490
Table 12. WWAN module specifications (continued)
Description eSIM with dual SIM (DSSA)
Option one
Supported NOTE: The availability of eSIM functionality embedded on the module
is dependent on the region and specific carrier requirements.
Option two
Supported NOTE: The availability of eSIM functionality embedded on the module
is dependent on the region and specific carrier requirements.
Antenna diversity
Supported
Supported
Radio On/Off
Supported
Supported
Wake on wireless
Supported
Supported
Temperature
Normal operating temperature: -10°C to +55°C (15°F to +131°F)
Extended Operating temperature: -30°C to +75°C (-22°F to +131°F)
Normal operating temperature: -10°C to +55°C (15°F to +131°F)
Extended Operating temperature: -40°C to +85°C (-40°F to +185°F)
Antenna connector
WWAN Main Antenna x 1 WWAN Diversity Antenna x 1
WWAN Main Antenna x 1 WWAN Diversity Antenna x 1 4×4 MIMO Antenna x 2
NOTE: For instructions on how to find your computer’s International Mobile Equipment Identity (IMEI) number, search in the Knowledge Base Resource at www.dell.com/support.
Audio
The following table lists the audio specifications of your Precision 3490.
Table 13. Audio specifications Description Audio controller
Values Waves MaxxAudio Pro 13.0
Stereo conversion
Supported
Internal audio interface
High definition audio interface
External audio interface
Universal Audio Jack/HDMI 2.1 TMDS port
Number of speakers
2
Internal-speaker amplifier
Not supported
External volume controls
Keyboard shortcut controls
Speaker output:
Average speaker output
2 W
Peak speaker output
2 W
Subwoofer output
Not supported
Microphone
Digital-array microphones in camera assembly
Specifications of Precision 3490
21
Storage
This section lists the storage options on your Precision 3490. Your Precision 3490 supports one M.2 2230 solid state drive.
Table 14. Storage specifications Storage type M.2 2230 solid state drive
Interface type PCIe Gen4 NVMe, up to 64 Gbps
M.2 2230 self-encrypting solid state drive
PCIe Gen4 NVMe, up to 64 Gbps
Capacity Up to 2 TB 512 GB
Keyboard
The following table lists the keyboard specifications of your Precision 3490.
Table 15. Keyboard specifications Description Keyboard type
Values
Standard backlit AI hotkey keyboard Standard non-backlit AI hotkey keyboard
NOTE: Copilot in Windows is available only in approved markets.
Keyboard layout
QWERTY
Number of keys Keyboard size
English US, English International, Arabic, Canada bilingual (MUI), Chinese
traditional, French-Canadian, Greek, Hebrew, Korean, Russian, Thai, Ukrainian:
79 keys
French-Canadian Quebec, Portuguese Brazilian, Belgian, Bulgarian, Czech &
Slovakian (MUI), Danish, English UK, Estonian, French European, German,
Hungarian, Icelandic, Italian, Nordic (MUI), Norwegian, Portugese Iberian,
Slovenian, Spanish (Castillian), Spanish (Latin America), Swedish/Finnish,
Swiss European (MUI), Turkish, Turkish (F): 80 keys
Japanese: 83 keys
X=19.05 mm key pitch
Y=18.05 mm key pitch
Keyboard shortcuts
Some keys on your keyboard have two symbols on them. These keys can be used to
type alternate characters or to perform secondary functions. To type the
alternate character, press Shift and the desired key. To perform secondary
functions, press Fn and the desired key.
NOTE: You can define the primary behavior of the
function keys (F1F12) changing Function Key Behavior
in BIOS setup program.
Keyboard function keys
The F1-F12 keys at the top of the keyboard are function keys. By default,
these keys are used to perform specific functions defined by the software
application in use.
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Specifications of Precision 3490
Table 16. List of keyboard shortcuts Key F1 F2 F3 F4 F5
F6 F7 F8 F10 F11 F12 Copilot
Primary behavior Mute audio
Decrease volume
Increase volume
Mute microphone
Keyboard backlight NOTE: Toggle to cycle the keyboard backlight status through
off, lowbacklight, and high-backlight.
Decrease brightness
Increase brightness
Switch to external display
Print Screen
Home
End
Launch Copilot in Windows NOTE: If Copilot in Windows is not available on your
computer, the CoPilot key launches Windows Search. For more information about
Copilot in Windows, search in the Knowledge Base Resource at
www.dell.com/support.
You can run the secondary tasks that are indicated by the symbols on the
function keys by pressing the function key with fn, for example, fn and F1.
See the table below for the list of secondary tasks and the key combinations
to run them.
NOTE: Keyboard characters may differ depending on the keyboard language
configuration. Keys that are used for tasks remain the same, regardless of the
keyboard language.
NOTE: You can define the primary behavior of function keys in the Function Key
Behavior menu of the BIOS setup program.
Table 17. Secondary tasks of keyboard keys Key combination for task fn and F1 fn and F2 fn and F3 fn and F4 fn and F5 fn and F6 fn and F7 fn and F8 fn and F9 fn and F10 fn and F11 fn and F12
What the task does Operating system and application-specific F1 behavior Operating system and application-specific F2 behavior Operating system and application-specific F3 behavior Operating system and application-specific F4 behavior Operating system and application-specific F5 behavior Operating system and application-specific F6 behavior Operating system and application- specific F7 behavior Operating system and application-specific F8 behavior Operating system and application-specific F9 behavior Operating system and application-specific F10 behavior Operating system and application-specific F11 behavior Operating system and application-specific F12 behavior
Specifications of Precision 3490
23
Keys with alternate characters
There are other keys on your keyboard with alternate characters. The symbols
that are shown at the bottom of these keys are the main characters that are
displayed when the key is pressed; the symbols that are shown at the top of
these keys are displayed when the key is pressed with the shift key. For
example, if you press 2, 2 is displayed; if you press Shift and 2, @ is
displayed.
Camera
The following table lists the camera specifications of your Precision 3490.
Table 18. Camera specifications Description Number of cameras
Values One
Camera type
FHD RGB HDR camera
FHD RGB+IR HDR camera
FHD RGB+IR HDR camera with Ambient Light Sensor, Express Sign-In with Presence
Detection and Intelligent Privacy
Camera location
Front camera
Camera sensor type
CMOS sensor technology
Camera resolution: Still image
2.07 megapixel
Video
1920 x 1080 (FHD) at 30 fps
Infrared camera resolution: Still image
0.23 megapixels
Video
640 x 360 at 30 fps
Diagonal viewing angle: Camera
80 degrees
Infrared camera
86.60 degrees
Touchpad
The following table lists the touchpad specifications of your Precision 3490.
Table 19. Touchpad specifications Description Touchpad resolution:
Values > 300 DPI
Touchpad dimensions: Horizontal
115 mm (4.52 in.)
Vertical
67 mm (2.64 in.)
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Specifications of Precision 3490
Table 19. Touchpad specifications (continued) Description Touchpad gestures
Values
For more information about touchpad gestures are available on: Windows, see
the Microsoft Knowledge Base article at
support.microsoft.com. Ubuntu, see ubuntu.com/support.
Power adapter
The following table lists the power adapter specifications of your Precision 3490.
Table 20. Power adapter specifications
Description
Option one
Type
65 W adapter, USB-C NOTE: Applicable to computers shipped with integrated graphics card.
Option two
100 W adapter, USB-C NOTE: Applicable to computers shipped with integrated or
discrete graphics card.
Option three
130 W adapter, USB-C NOTE: Applicable to computers shipped with integrated or
discrete graphics card.
Power-adapter dimensions: Height
28.00 mm (1.10 in.)
26.50 mm (1.04 in.)
22.00 mm (0.87 in.)
Width
51.00 mm (2.01 in.)
60.00 mm (2.36 in.)
66.00 mm (2.60 in.)
Depth
112.00 mm (4.41 in.)
122.00 mm (4.80 in.)
143.00 mm (5.63 in.)
Input voltage
100 VAC240 VAC
100 VAC240 VAC
100 VAC-240 VAC
Input frequency
50 Hz60 Hz
50 Hz60 Hz
50 Hz-60 Hz
Input current (maximum)
1.70 A
1.70 A
1.80 A
Output current (continuous)
20 V/3.25 A (continuous) 15 V/3.00 A (continuous) 9 V/3.00 A (continuous) 5 V/3.00 A (continuous)
20 V/5 A (continuous) 15 V/3 A (continuous) 9 V/3 A (continuous) 5 V/3 A (continuous)
20 V/6.50 A (continuous) 5 V/1.00 A (continuous)
Rated output voltage
20 VDC 15 VDC 9 VDC 5 VDC
20 VDC 15 VDC 9 VDC 5 VDC
20 VDC 5 VDC
Temperature range:
Operating
0°C to 40°C (32°F to 104°F) 0°C to 40°C (32°F to 104°F) 0°C to 40°C (32°F to 104°F)
Storage
-40°C to 70°C (-40°F to 158°F)
-40°C to 70°C (-40°F to 158°F)
-40°C to 70°C (-40°F to 158°F)
CAUTION: Operating and storage temperature ranges may differ among components, so operating or storing the device outside these ranges may impact the performance of specific components.
Specifications of Precision 3490
25
Battery
The following table lists the battery specifications of your Precision 3490.
Table 21. Battery specifications
Description
Option one
Option two
Battery type
3 cell, 42
3 cell, 42 Wh,
Wh, ExpressCharge, Long Cycle Life,
ExpressCharge Boost ExpressCharge
Option three
Option four
3 cell, 54
3 cell, 54 Wh,
Wh, ExpressCharge, Long Cycle Life,
ExpressCharge Boost ExpessCharge
Battery voltage
11.40 VDC
11.40 VDC
11.40 VDC
11.40 VDC
Battery weight (minimum)
0.19 kg (0.41 lb)
0.19 kg (0.41 lb)
0.22 kg (0.48 lb)
0.22 kg (0.48 lb)
Battery dimensions: Height
5.73 mm (0.22 in.)
5.73 mm (0.22 in.)
5.73 mm (0.22 in.)
5.73 mm (0.22 in.)
Width
263.00 mm (10.35 in.) 263.00 mm (10.35 in.) 263.00 mm (10.35 in.) 263.00 mm (10.35 in.)
Depth 68.90 mm (2.71 in.) 68.90 mm (2.71 in.) 68.90 mm (2.71 in.) 68.90 mm (2.71 in.)
Temperature range:
Operatin g
Charge: 0°C to 45°C (32°F to 113°F)
Discharge: 0°C to 70°C (32°F to 158°F)
Charge: 0°C to 45°C (32°F to 113°F)
Discharge: 0°C to 70°C (32°F to 158°F)
Charge: 0°C to 45°C (32°F to 113°F)
Discharge: 0°C to 70°C (32°F to 158°F)
Charge: 0°C to 45°C (32°F to 113°F)
Discharge: 0°C to 70°C (32°F to 158°F)
Storage -20°C to 65°C (-4°F -20°C to 65°C (-4°F -20°C to 65°C (-4°F -20°C to 65°C
to 149°F)
to 149°F)
to 149°F)
(-4°F to 149°F)
Battery operating time
Varies depending on operating conditions and can significantly reduce under certain powerintensive conditions.
Battery charging time (approximate)
NOTE: Control the charging time, duration, start and end time, and so on using
the Dell Power Manager application. For more information about Dell Power
Manager, search in the Knowledge Base Resource at www.dell.com/support.
Express Charge
Method:
0°C to 15°C maximum allowable charge time from 0% to 100% RSOC is 4 hours.
16°C to 45°C normal express charge.
46°C to 50°C maximum allowable charge time from 0% to 100% RSOC is 3 hours.
Standard Charge/
Predominately AC
Varies depending on operating conditions and can significantly reduce under certain powerintensive conditions.
Varies depending on operating conditions and can significantly reduce under certain powerintensive conditions.
Express Charge
Method:
0°C to 15°C maximum allowable charge time from 0% to 100% RSOC is 4 hours.
16°C to 45°C normal express charge.
46°C to 50°C maximum allowable charge time from 0% to 100% RSOC is 3 hours.
Standard Charge/
Predominately AC
User Charge
Method:
Express Charge
Method:
0°C to 15°C maximum allowable charge time from 0% to 100% RSOC is 4 hours.
16°C to 45°C normal express charge.
46°C to 50°C maximum allowable charge time from 0% to 100% RSOC is 3 hours.
Standard Charge/
Predominately AC
Varies depending on operating conditions and can significantly reduce under
certain powerintensive conditions.
Express Charge
Method:
0°C to 15°C maximum allowable charge time from 0% to 100% RSOC is 4 hours.
16°C to 45°C normal express charge.
46°C to 50°C maximum allowable charge time from 0% to 100% RSOC is 3 hours.
Standard Charge/
Predominately AC
26
Specifications of Precision 3490
Table 21. Battery specifications (continued)
Description
Option one
User Charge
Method:
0°C to 15°C maximum allowable charge time from 0% to 100% RSOC is 4 hours.
16°C to 50°C maximum allowable charge time from 0% to 100% RSOC is 3 hours.
Express Charge
Boost Charge
Method (Fast
Charge for Initial
35%):
16°C to 45°C target charge time from 0% to 35% RSOC is 20 minutes for
Accelerated Charge.
Coin-cell battery
CR2032
Option two
Option three
0°C to 15°C
User Charge
maximum allowable Method:
charge time from 0°C to
0% to 100% RSOC
15°C maximum
is 4 hours.
allowable charge
16°C to 50°C
time from 0% to
maximum allowable 100% RSOC is 4
charge time from
hours.
0% to 100% RSOC 16°C to
is 3 hours.
50°C maximum
allowable charge
time from 0% to
100% RSOC is 3
hours.
Express Charge
Boost Charge
Method (Fast
Charge for Initial
35%):
16°C to 45°C target charge time from 0% to 35% RSOC is 20 minutes for
Accelerated Charge.
CR2032
CR2032
Option four User Charge Method: 0°C to
15°C maximum allowable charge time from 0% to 100% RSOC is 4 hours. 16°C to
50°C maximum allowable charge time from 0% to 100% RSOC is 3 hours.
CR2032
CAUTION: Operating and storage temperature ranges may differ among components,
so operating or storing the device outside these ranges may impact the
performance of specific components.
CAUTION: Dell recommends that you charge the battery regularly for optimal
power consumption. If your battery charge is completely depleted, connect the
power adapter, turn on your computer, and then restart your computer to reduce
the power consumption.
Display
The following table lists the display specifications of your Precision 3490.
Table 22. Display specifications
Description
Option one
Display type
14-inch Full High Definition (FHD)
Option two
Option three
14-inch Full High Definition
14-inch Full High Definition
(FHD), ComfortView Plus Low (FHD)
Blue Light, battery saving
Touch options
Yes
No
No
Display-panel technology
In-Plane Switching (IPS)
In-Plane Switching (IPS)
In-Plane Switching (IPS)
Display-panel dimensions (active area):
Height
173.95 mm (6.84 in.)
173.95 mm (6.84 in.)
173.95 mm (6.84 in.)
Width
309.40 mm (12.18 in.)
309.40 mm (12.18 in.)
309.40 mm (12.18 in.)
Specifications of Precision 3490
27
Table 22. Display specifications (continued)
Description Diagonal
Option one 355.60 mm (14.00 in.)
Display-panel native resolution
Luminance (typical)
1920 x 1080 300 nits
Megapixels
2.07
Color gamut
72% NTSC
Pixels Per Inch (PPI)
157
Contrast ratio (minimum)
600:1
Response time (maximum)
35 millisecond
Refresh rate
60 Hz
Horizontal view angle
85 +/- degrees
Vertical view angle
85 +/- degrees
Pixel pitch
0.161 x 0.161 mm
Power consumption (maximum)
Anti-glare vs glossy finish
4.60 W Anti-glare
Option two 355.60 mm (14.00 in.) 1920 x 1080
400 nits 2.07 100% sRGB 157 1000:1 35 millisecond 60 Hz 85 +/- degrees 85 +/-
degrees 0.161 x 0.161 mm 2.50 W
Anti-glare
Option three 355.60 mm (14.00 in.) 1920 x 1080
250 nits 2.07 45% NTSC 157 600:1 35 millisecond 60 Hz 85 +/- degrees 85 +/-
degrees 0.161 x 0.161 mm 3.10 W
Anti-glare
Fingerprint reader (optional)
The following table lists the specifications of the optional fingerprint- reader of your Precision 3490.
Table 23. Fingerprint reader specifications Description Fingerprint-reader sensor technology
Values Capacitive
Fingerprint-reader sensor resolution
500 dpi
Fingerprint-reader sensor pixel size
108 x 88
Sensor
The following table lists the sensor of your Precision 3490. Table 24. Sensor
Sensor support Ambient Light Sensor Accelerometer in the base: ST Micro
LIS2DW12TR Accelerometer in the hinge-up (Upsell config with Emza/ALS/IR
camera): ST Micro LNG2DMTR
28
Specifications of Precision 3490
GPU–Integrated
The following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your Precision 3490.
Table 25. GPU–Integrated Controller Intel Arc Graphics
Memory size Shared system memory
Processor
Intel Core H processors configured with a minimum of 16 GB dual-channel
(128bit) memory
Intel Graphics
Shared system memory
Intel Core Ultra 5/7
GPU–Discrete
The following table lists the specifications of the discrete Graphics Processing Unit (GPU) supported by your Precision 3490.
Table 26. GPU–Discrete Controller
Memory size
Memory type
NVIDIA RTX 500 Ada Generation
4 GB
GDDR6
External display support
The following table lists the external display support for your Precision 3490.
Table 27. External display support
Graphics card
Supported external displays with laptop display enabled
Intel Arc Graphics
3
Supported external displays with laptop display disabled
4
Intel Graphics
3
4
NOTE: For more information about external display support, see the External Display Connection Guide on www.dell.com/ support.
Hardware security
The following table lists the hardware security of your Precision 3490.
Table 28. Hardware security Hardware security Trusted Platform Module (TPM)
2.0 discrete FIPS 140-2 certification for TPM TCG Certification for TPM
(Trusted Computing Group) Finger Print Reader in Power Button available with
and without ControlVault 3 Plus ControlVault 3 Plus Advanced Authentication
with FIPS 140-3 Level 3 Certification Contacted Smart Card and ControlVault 3
Plus Contactless Smart Card, NFC, and ControlVault 3 Plus
Specifications of Precision 3490
29
Table 28. Hardware security (continued) Hardware security SED SSD NVMe, SSD, and hard drive (Opal and non-Opal) per SDL FIPS 201 Full Scan FPR and ControlVault 3 Plus
Smart-card reader
Contactless smart-card reader
This section lists the contactless smart-card reader specifications of your Precision 3490. This module is only available in computers shipped with Smart- card readers.
Table 29. Contactless smart-card reader specifications
Title
Description
Dell ControlVault 3 Plus Contactless smart-card reader with NFC
Felica Card Support
Reader and software capable of
Yes
supporting Felica contactless cards
Prox (Proximity) (125kHz) Card support Reader and software capable of
No
supporting Prox /Proximity/125 kHz
contactless cards
ISO 14443 Type A Card Support
Reader and software capable of
Yes
supporting ISO 14443 Type A contactless
cards
ISO 14443 Type B Card Support
Reader and software capable of
Yes
supporting ISO 14443 Type B contactless
cards
ISO/IEC 21481
Reader and software capable of
Yes
supporting ISO/IEC 21481 compliant
contactless cards and tokens
ISO/IEC 18092
Reader and software capable of
Yes
supporting ISO/IEC 21481 compliant
contactless cards and tokens
ISO 15693 Card Support
Reader and software capable of
Yes
supporting ISO15693 contactless cards
NFC Tag Support
Supports reading and processing of NFC Yes compliant tag information
NFC Reader Mode
Support for NFC Forum Defined Reader Yes mode
NFC Writer Mode
Support for NFC Forum Defined Writer Yes mode
NFC Peer-to-Peer Mode
Support for NFC Forum Defined Peer to Yes Peer mode
NFC Proximity OS Interface
Enumerates NFP (Near Field Proximity) Yes device for operating system to utilize
PC/SC operating system interface
Personal Computer/Smart Card
Yes
specification for integration of hardware
readers into personal computer
environments
30
Specifications of Precision 3490
Table 29. Contactless smart-card reader specifications (continued)
Title CCID driver compliance
Description
Common driver support for Integrated Circuit Card Interface Device for
operating system level drivers
Dell ControlVault 3 Plus Contactless smart-card reader with NFC
Yes
Dell ControlVault support
The device connects to Dell ControlVault Yes for usage and processing
NOTE: 125 KHz proximity cards are not supported.
Table 30. Contactless card types supported
Interface
Card type
NFC Forum (Microsoft Proximity Device)
Type 1 tag Type 2 tag
Type 3 tag
Type 4 tag
Type 5 tag
P2P
RFID (Microsoft Smartcard Device)
ISO14443A
ISO14443B
Sony FeliCa Legacy iClass (ISO15693) Mifare Classic Low Frequency (125 KHz )
Supported functionality Read/Write NDEF Read/Write NDEF Read/Write NDEF Read/Write NDEF Read/Write NDEF Exchange NDEF Read UUID and APDU Exchange (ISO7816) Read UUID and APDU Exchange (ISO7816) Read UUID only Read UUID only Read UUID only Not supported
Table 31. Supported cards Manufacturer HID
Card jCOP readertest3 A card (14443a) 1430 1L DESFire D8H DESFIRE 4K Standard – 1450NGGNN iClass 16K/16 – 2002PGGMN iClass SR 16K/16 – 2002HPGGMN iCLASS 2K tag iCLASS GP – 2003 PGGMN iClass Clamshell – 2080PMSMV iClass Prox 16K/16 – 2022BGGMNN Mifare M1P 1430 NGGNN iclass Prox 2020BGGMNM DesFire D8P 1456CSGMN
Specifications of Precision 3490
31
Table 31. Supported cards (continued) Manufacturer
NXP/Mifare
G&D
Oberthur
Gemalto Sony
PIVKey
32
Specifications of Precision 3490
Card iCLASS MIFARE Px GM49Y 2623BNPGGBNAB iCLASS MIFARE Px 8M1L iClass SEOS JW 5006PGGMN Crescendo iCLASS Px G8H iCLASS Seos IY SEOS JMC4 J1Y 5806VNG1NNN4 SEOS Key FOB 5266PNNA SEOS Clamshell 5656PMSAV SEOS + Prox 5106RGGMNN SEOS + DESFire 5906PNG1ANN7 SEOS iClass 5006PGGMN7 Seos Essential + Prox 551PPGGANN iCLASS 2K 2000PGGMN iCLASS 2K 3000PGGMN MIFARE DESFire 3700CPGGAN iCLASS DP DESFire 1Y Mifare DESFire 8K White PVC card Mifare Classic 1K White PVC card NXP Mifare Classic S50 ISO card Mifare DESFire 2K Mifare Plus S 2K/4K Mifare Plus X 4K idOnDemand – SCE3.2 144K SCE6.0 FIPS 80K Dual + 1K Mifare SCE6.0 nonFIPS 80K Dual + 1K Mifare SCE6.0 FIPS 144K Dual + 1K Mifare SCE6.0 nonFIPS 144K Dual + 1K Mifare SCE7.0 FIPS 144K idOnDemand – OCS5.2 80K ID-One Cosmo 64 RSA D V5.4 T = 0 card ID-One Cosmo 128K V5.5 card TOP DL GX4 144K card Felica RC-S962 Felica RC-S965 Felica RC-S966 C910 PKI
Table 31. Supported cards (continued) Manufacturer NIST IDENTIV
Transport cards
Card PIV1 PIV programmed cards uTrust Oyster (London) MIFARE DESFire T-Money (Korea) Octopus Card (Hong Kong) SUICA (Japan)
Table 32. Qualified NFC tags
NFC tag
Supported
Tap and do – NFC Forum Type 1 Tag – Topaz 512
Yes
(BCM920203)
Tap and do – NFC Forum Type 1 Tag – Topaz 512
Yes
(BCM20203T512)
Tap and do – NFC Forum Type 1 Tag – Topaz (BCM20203T96) Yes
Tap and do – NFC Forum Type 2 Tag – Mifare UltraLight
Yes
Tap and do – NFC Forum Type 2 Tag – Mifare UltraLight C
Yes
Tap and do – NFC Forum Type 2 Tag – NTAG203
Yes
Tap and do – NFC Forum Type 3 Tag – FeliCa Lite RC-S965 Yes
Tap and do – NFC Forum Type 3 Tag – FeliCa RC-S962
Yes
Tap and do – NFC Forum Type 4 Tag – Mifare DESFire
Yes
EV1Card 2K
Tap and do – NFC Forum Type 4 Tag – Mifare DESFire
Yes
EV1Card 4K
Tap and do – NFC Forum Type 4 Tag – Mifare DESFire
Yes
EV1Card 8K
Tap and do – ISO 15693 – Tag-it Plus
Yes
HID I-code ISO card
Yes
Contacted smart-card reader
The following table lists the contacted smart-card reader specifications of your Precision 3490.
Table 33. Contacted smart-card reader specifications
Title
Description
Dell ControlVault 3 Plus Contacted smart-card reader
ISO 7816-3 Class A Card Support
Reader capable of reading 5 V powered Yes smart card
ISO 7816-3 Class B Card Support
Reader capable of reading 3 V powered Yes smart card
ISO 7816-3 Class C Card support
Reader capable of reading 1.8 V powered Yes smart card
Specifications of Precision 3490
33
Table 33. Contacted smart-card reader specifications (continued)
Title T = 0 support
Description
Cards support character level transmission
Dell ControlVault 3 Plus Contacted smart-card reader
Yes
T = 1 support
Cards support block level transmission Yes
EMVCo Certified
Formally certified based on EMVCo
Yes
smart card standards
PC/SC operating system interface
Personal Computer/Smart Card
Yes
specification for integration of hardware
readers into personal computer
environments
CCID driver compliance
Common driver support for Integrated Yes Circuit Card Interface Device for operating system level drivers
Windows Certified
Certified by the Windows Hardware
Yes
Certification program
FIPS 201 (PIV/HSPD-12) Compliant
Device compliant with FIPS 201/PIV/ Yes HSPD-12 requirements
ISO 7816-1 Compliant
Specification for the physical
Yes
characteristics of integrated circuit
cards with contacts
ISO 7816-2 Compliant
Specification for the dimensions and
Yes
location of the contacts
ISO 7816-3 Compliant
Specification for electrical interface and Yes transmission protocols
ISO 7816-4 Compliant
Specification for organization, security Yes and commands for interchange
Dell ControlVault support
Device connects to Dell ControlVault for Yes usage and processing
Operating and storage environment
This table lists the operating and storage specifications of your Precision 3490. Airborne contaminant level: G1 as defined by ISA-S71.04-1985
Table 34. Computer environment Description Temperature range
Operating 0°C to 35°C (32°F to 95°F)
Relative humidity (maximum) Vibration (maximum)*
10% to 90% (non-condensing) 0.66 GRMS
Shock (maximum)
110 G
Altitude range
-15.2 m to 3048 m (-49.87 ft to 10,000 ft)
Storage -40°C to 65°C (-40°F to 149°F) 0% to 95% (non-condensing) 1.30 GRMS 160 G -15.2 m to 10,668 m (-49.87 ft to 35,000 ft)
CAUTION: Operating and storage temperature ranges may differ among components, so operating or storing the device outside these ranges may impact the performance of specific components.
34
Specifications of Precision 3490
- Measured using a random vibration spectrum that simulates the user environment. Measured using a 2 ms half-sine pulse.
Dell support policy
For information about Dell support policy, search in the Knowledge Base Resource at www.dell.com/support.
ComfortView Plus
WARNING: Prolonged exposure to blue light from the display may lead to long- term effects such as eye strain, eye fatigue, or damage to the eyes. Blue light is a color in the light spectrum which has a short wavelength and high energy. Chronic exposure to blue light, particularly from digital sources, may disrupt sleep patterns and cause long-term effects such as eye strain, eye fatigue, or damage to the eyes. The display on this computer is designed to minimize blue light and complies with TÜV Rheinland’s requirement for low blue light displays. Low blue light mode is enabled at the factory, so no further configuration is necessary. To reduce the risk of eye strain, it is also recommended that you: Position the display at a comfortable viewing distance between 20 and 28 inches (50 cm and 70 cm) from your eyes. Blink frequently to moisten your eyes, wet your eyes with water, or apply suitable eye drops. Look away from your display, and gaze at a distant object at 20 ft (609.60 cm) away for at least 20 seconds during each break. Take an extended break for 20 minutes every two hours.
Using the privacy shutter
1. Slide the privacy shutter to the left to access the camera lens. 2. Slide the privacy shutter to the right to cover the camera lens.
Specifications of Precision 3490
35
Figure 8. Camera shutter
Dell Optimizer
This section provides the Dell Optimizer specifications of your Precision
3490.
On Precision 3490 with Dell Optimizer, the following features are supported:
ExpressConnect–Automatically joins the access point with the strongest signal,
and directs bandwidth to conferencing
applications when in use. ExpressSign-in–The Intel Context Sensing
Technology’s proximity sensor detects your presence to instantly wake up the
computer and login using the IR camera and Windows Hello feature. Windows
locks when you walk away. ExpressResponse–Prioritizes the most important
applications. Applications open faster and perform better.
ExpressCharge–Extends the battery runtime and improves battery performance by
adapting to your patterns. Intelligent Audio–Collaborate like you’re in the
same room. Intelligent Audio enhances your audio quality and reduces
background noises, so you can hear and be heard, creating a better conference
experience for all.
For more information about configuring and using these features, see Dell
Optimizer User Guide.
36
Specifications of Precision 3490
4
Working inside your computer
Safety instructions
Use the following safety guidelines to protect your computer from potential
damage and to ensure your personal safety. Unless otherwise noted, each
procedure in this document assumes that you have read the safety information
that shipped with your computer.
WARNING: Before working inside your computer, read the safety information that
is shipped with your computer. For more safety best practices, see the
Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
WARNING: Disconnect your computer from all power sources before opening the
computer cover or panels. After you finish working inside the computer,
replace all covers, panels, and screws before connecting your computer to an
electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat,
dry, and clean.
CAUTION: To avoid damaging the components and cards, handle them by their
edges, and avoid touching the pins and the contacts. CAUTION: You should only
perform troubleshooting and repairs as authorized or directed by the Dell
technical assistance team. Damage due to servicing that is not authorized by
Dell is not covered by your warranty. See the safety instructions that is
shipped with the product or at www.dell.com/regulatory_compliance. CAUTION:
Before touching anything inside your computer, ground yourself by touching an
unpainted metal surface, such as the metal at the back of the computer. While
you work, periodically touch an unpainted metal surface to dissipate static
electricity which could harm internal components. CAUTION: When you disconnect
a cable, pull it by its connector or its pull tab, not the cable itself. Some
cables have connectors with locking tabs or thumbscrews that you must
disengage before disconnecting the cable. When disconnecting cables, keep them
evenly aligned to avoid bending the connector pins. When connecting cables,
ensure that the ports and the connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
CAUTION: Exercise caution when handling rechargeable Li-ion batteries in
laptops. Swollen batteries should not be used and should be replaced and
disposed properly.
NOTE: The color of your computer and certain components may differ from what
is shown in this document.
Before working inside your computer
Steps 1. Save and close all open files and exit all open applications. 2. Shut
down your computer. For Windows operating system, click Start > Power > Shut
down.
NOTE: If you are using a different operating system, see the documentation of
your operating system for shut-down instructions.
3. Disconnect your computer and all attached devices from their electrical
outlets. 4. Disconnect all attached network devices and peripherals, such as
keyboard, mouse, and monitor from your computer.
Working inside your computer
37
5. Remove any media card and optical disk from your computer, if applicable.
6. Enter the service mode, if you can turn on your computer.
Service Mode Service Mode is used to cut off power, without disconnecting the
battery cable from the system board prior to conducting repairs in the
computer.
CAUTION: If you are unable to turn on the computer to put it into Service
Mode, or the computer does not support Service Mode, proceed to disconnect the
battery cable. To disconnect the battery cable, follow the steps in Removing
the battery.
NOTE: Ensure that your computer is shut down and the AC adapter is
disconnected.
a. Hold the key on the keyboard and press the power button for 3 seconds
or until the Dell logo appears on the screen. b. Press any key to continue. c.
If the AC adapter is not disconnected, a message prompting you to remove the
AC adapter appears on the screen.
Remove the AC adapter and then press any key to continue the Service Mode
process. The Service Mode process automatically skips the following step if
the Owner Tag of the computer is not set up in advance by the user. d. When
the ready-to-proceed message appears on the screen, press any key to proceed.
The computer emits three short beeps and shuts down immediately. e. Once the
computer shuts down, it has successfully entered Service Mode.
NOTE: If you are unable to turn on your computer or unable to enter Service
Mode, skip this process.
Safety precautions
The safety precautions chapter details the primary steps to be taken before
performing any disassembly instructions. Observe the following safety
precautions before you perform any installation or break-fix procedures
involving disassembly or reassembly: Turn off the computer and all attached
peripherals. Disconnect the computer and all attached peripherals from AC
power. Disconnect all network cables, telephone, and telecommunications lines
from the computer. Use an ESD field service kit when working inside any
notebook to avoid electrostatic discharge (ESD) damage. After removing any
computer component, carefully place the removed component on an anti-static
mat. Wear shoes with non-conductive rubber soles to reduce the chance of
getting electrocuted. Unplugging, pressing, and holding the power button for
15 seconds should discharge residual power in the system board.
Standby power
Dell products with standby power must be unplugged before you open the case.
Systems that incorporate standby power are powered while turned off. The
internal power enables the computer to be remotely turned on (Wake-on-LAN) and
suspended into a sleep mode and has other advanced power management features.
Bonding
Bonding is a method for connecting two or more grounding conductors to the
same electrical potential. This is done by using a field service electrostatic
discharge (ESD) kit. When connecting a bonding wire, ensure that it is
connected to bare metal and never to a painted or nonmetal surface. The wrist
strap should be secure and in full contact with your skin, and ensure that you
remove all jewelry such as watches, bracelets, or rings prior to bonding
yourself and the equipment.
Electrostatic discharge–ESD protection
ESD is a major concern when you handle electronic components, especially
sensitive components such as expansion cards, processors, memory modules, and
system boards. Slight charges can damage circuits in ways that may not be
obvious, such as intermittent problems or a shortened product life span. As
the industry pushes for lower power requirements and increased density, ESD
protection is an increasing concern.
38
Working inside your computer
Due to the increased density of semiconductors used in recent Dell products,
the sensitivity to static damage is now higher than in previous Dell products.
For this reason, some previously approved methods of handling parts are no
longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
Catastrophic Catastrophic failures represent approximately 20 percent of
ESD-related failures. The damage causes an
immediate and complete loss of device functionality. An example of
catastrophic failure is a memory DIMM that has received a static shock and
immediately generates a “No POST/No Video” symptom with a beep code that is
emitted for missing or nonfunctional memory. Intermittent Intermittent
failures represent approximately 80 percent of ESD-related failures. The high
rate of intermittent failures means that most of the time when damage occurs,
it is not immediately recognizable. The DIMM receives a static shock, but the
tracing is merely weakened and does not immediately produce outward symptoms
that are related to the damage. The weakened trace may take weeks or months to
melt, and in the meantime may cause degradation of memory integrity,
intermittent memory errors, and so on.
The more difficult type of damage to recognize and troubleshoot is the
intermittent (also called latent or “walking wounded”) failure.
Perform the following steps to prevent ESD damage: Use a wired ESD wrist strap
that is properly grounded. Wireless anti-static straps do not provide adequate
protection.
Touching the chassis before handling parts does not ensure adequate ESD
protection on parts with increased sensitivity to ESD damage. Handle all
static-sensitive components in a static-safe area. If possible, use anti-
static floor pads and workbench pads. When unpacking a static-sensitive
component from its shipping carton, do not remove the component from the anti-
static packing material until you are ready to install the component. Before
unwrapping the anti-static packaging, ensure that you discharge static
electricity from your body. Before transporting a static-sensitive component,
place it in an anti-static container or packaging.
ESD Field Service kit
The unmonitored Field Service kit is the most commonly used service kit. Each
Field Service kit includes three main components: anti-static mat, wrist
strap, and bonding wire.
Components of an ESD field service kit
The components of an ESD field service kit are: Anti-Static Mat The anti-
static mat is dissipative and parts can be placed on it during service
procedures. When using an
anti-static mat, your wrist strap should be snug and the bonding wire should
be connected to the mat and to any bare metal on the computer being worked on.
Once deployed properly, service parts can be removed from the ESD bag and
placed directly on the mat. ESD-sensitive items are safe in your hand, on the
ESD mat, in the computer, or inside an ESD bag. Wrist Strap and Bonding Wire
The wrist strap and bonding wire can be either directly connected between your
wrist and bare metal on the hardware if the ESD mat is not required, or
connected to the anti-static mat to protect hardware that is temporarily
placed on the mat. The physical connection of the wrist strap and bonding wire
between your skin, the ESD mat, and the hardware is known as bonding. Use only
Field Service kits with a wrist strap, mat, and bonding wire. Never use
wireless wrist straps. Always be aware that the internal wires of a wrist
strap are prone to damage from normal wear and tear, and must be checked
regularly with a wrist strap tester in order to avoid accidental ESD hardware
damage. It is recommended to test the wrist strap and bonding wire at least
once per week. ESD Wrist Strap Tester The wires inside an ESD strap are
prone to damage over time. When using an unmonitored kit, it is a best
practice to regularly test the strap prior to each service call, and at a
minimum, test once per week. A wrist strap tester is the best method for doing
this test. If you do not have your own wrist strap tester, check with your
regional office to find out if they have one. To perform the test, plug the
bonding-wire of wrist-strap into the tester while it is strapped to your wrist
and push the button to test. A green LED is lit if the test is successful; a
red LED is lit and an alarm sounds if the test fails. Insulator Elements It
is critical to keep ESD sensitive devices, such as plastic heat sink casings,
away from internal parts that are insulators and often highly charged. Working
Environment Before deploying the ESD Field Service kit, assess the situation
at the customer location. For example, deploying the kit for a server
environment is different than for a desktop or laptop environment. Servers are
typically installed in a rack within a data center; desktops or laptops are
typically placed on office desks or cubicles. Always look for a large open
flat work area that is free of clutter and large enough to deploy the ESD kit
with additional space to accommodate the type of computer that is being
repaired. The workspace should also be free of insulators that can cause an
ESD event. On the work area, insulators such as Styrofoam and other plastics
should always be moved at least 12 inches or 30 centimeters away from
sensitive parts before physically handling any hardware components.
Working inside your computer
39
ESD Packaging All ESD-sensitive devices must be shipped and received in
static-safe packaging. Metal, static-shielded bags are preferred. However, you
should always return the damaged part using the same ESD bag and packaging
that the new part arrived in. The ESD bag should be folded over and taped shut
and all the same foam packing material should be used in the original box that
the new part arrived in. ESD-sensitive devices should be removed from
packaging only at an ESD-protected work surface, and parts should never be
placed on top of the ESD bag because only the inside of the bag is shielded.
Always place parts in your hand, on the ESD mat, in the computer, or inside an
anti-static bag.
Transporting Sensitive Components When transporting ESD sensitive components
such as replacement parts or parts to be returned to Dell, it is critical to
place these parts in anti-static bags for safe transport.
ESD protection summary
It is recommended to always use the traditional wired ESD grounding wrist
strap and protective anti-static mat when servicing Dell products. In
addition, it is critical to keep sensitive parts separate from all insulator
parts while performing service and use anti-static bags for transporting
sensitive components.
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts
to be returned to Dell, it is critical to place these parts in anti-static
bags for safe transport.
After working inside your computer
About this task
CAUTION: Leaving stray or loose screws inside your computer may severely
damage your computer.
Steps 1. Replace all screws and ensure that no stray screws remain inside your
computer. 2. Connect any external devices, peripherals, or cables you removed
before working on your computer. 3. Replace any media cards, discs, or any
other parts that you removed before working on your computer. 4. Connect your
computer and all attached devices to their electrical outlets.
NOTE: To exit service mode, ensure to connect the AC adapter to the power-
adapter port on your computer.
5. Press the power button to turn on the computer. Your computer will
automatically return to normal functioning mode.
BitLocker
CAUTION: If BitLocker is not suspended before updating the BIOS, the next time
you reboot the system it will not recognize the BitLocker key. You will then
be prompted to enter the recovery key to progress, and the system will ask for
the recovery key on each reboot. If the recovery key is not known, this can
result in data loss or an unnecessary operating system reinstall. For more
information about this subject, see Knowledge Article: updating the BIOS on
Dell systems with BitLocker enabled. The installation of the following
components triggers BitLocker: Hard disk drive or solid-state drive System
board
Recommended tools
The procedures in this document may require the following tools: Phillips
screwdriver #0 Phillips screwdriver #1 Plastic scribe
40
Working inside your computer
Screw list
NOTE: When removing screws from a component, it is recommended to note the
screw type, and the quantity of screws, and then place them in a screw storage
box. This is to ensure that the correct number of screws and correct screw
type is restored when the component is replaced.
NOTE: Some computers have magnetic surfaces. Ensure that the screws are not
left attached to such surfaces when replacing a component.
NOTE: Screw color may vary with the configuration ordered.
Table 35. Screw list Component M.2 2230 solid-state drive thermal shield
WWAN card
Screw type M2x3
M2x3
Quantity 2
1
Screw image
Fan
M2x5
2
Assembly inner frame
M2x3
8
Smart card reader
M2x2.5
3
Power-button board
M2x2.5
2
Keyboard bracket
M2x2
17
Keyboard
M2x2
4
Fingerprint reader bracket
M2x3
1
Display cable bracket
M2x3
2
System board
M2x4
3
USB Type-C bracket
M2x5
3
Left and right display hinges
M2.5×5
4
(secured to palm-rest assembly)
Display panel
M2.5×3
2
Display hinges (secured to
M2.5×3
4
display back cover)
Working inside your computer
41
Major components of Precision 3490
The following image shows the major components of Precision 3490.
Figure 9. Major components of your computer
1. Base cover 2. 4G WWAN card bracket 3. 4G WWAN card 4. Heat sink 5. System
board 6. Battery
42
Working inside your computer
7. Assembly inner frame 8. Smart card reader 9. Palm-rest assembly 10.
Touchpad 11. Speakers 12. Display assembly 13. Coin-cell battery 14. Memory
module 15. Fan 16. Solid-state drive 17. Solid-state drive thermal shield 18.
Wireless card 19. Power-button board
NOTE: Dell provides a list of components and their part numbers for the
original system configuration purchased. These parts are available according
to warranty coverages purchased by the customer. Contact your Dell sales
representative for purchase options.
Working inside your computer
43
5
Removing and installing Customer Replaceable Units (CRUs)
The replaceable components in this chapter are Customer Replaceable Units
(CRUs). CAUTION: Customers can replace only the Customer Replaceable Units
(CRUs) following the safety precautions and replacement procedures. NOTE: The
images in this document may differ from your computer depending on the
configuration you ordered.
SIM card tray
Removing the SIM card tray
Prerequisites 1. Follow the procedure in Before working inside your computer.
About this task The following images indicate the location of the SIM card
tray and provide a visual representation of the removal procedure. This
procedure is applicable to computers shipped with WWAN card only.
44
Removing and installing Customer Replaceable Units (CRUs)
Figure 10. Removing the SIM card tray
Steps 1. Insert a pin into the release hole of the SIM card tray. 2. Push the
pin to release the lock, and eject the SIM card tray. 3. Slide the SIM card
tray out of the slot on the computer. 4. Remove the SIM card from the SIM card
tray. 5. Slide and push the empty SIM card tray back into the slot.
Installing the SIM card tray
Prerequisites If you are replacing a component, remove the existing component
before performing the installation procedure.
About this task The following images indicate the location of the SIM card
tray and provide a visual representation of the installation procedure. This
procedure is applicable to computers shipped with WWAN card only.
Removing and installing Customer Replaceable Units (CRUs)
45
Figure 11. Installing the SIM card tray
Steps 1. Insert a pin into the release hole to release the SIM card tray. 2.
Push the pin to release the lock, and eject the SIM card tray. 3. Slide the
SIM card tray out of the slot on the computer. 4. Align and place the SIM card
in the dedicated slot on the SIM card tray. 5. Slide the SIM card tray into
the slot in the computer, and push it to lock in place.
Next steps 1. Follow the procedure in After working inside your computer.
Base cover
Removing the base cover
Prerequisites 1. Follow the procedure in Before working inside your computer.
NOTE: Ensure that your computer is in Service Mode. For more information, see
Before working inside your computer.
46
Removing and installing Customer Replaceable Units (CRUs)
CAUTION: If your computer is unable to enter Service Mode, disconnect the
battery cable from the system board. 2. Remove the nanoSIM card.
About this task NOTE: Before removing the base cover, ensure that there is no
smart card installed in the smart card slot on your computer.
The following images indicate the location of the base cover and provide a
visual representation of the removal procedure.
Figure 12. Removing the base cover
Steps 1. Loosen the eight captive screws that secure the base cover to the
palm-rest assembly. 2. Starting from the top edge, use a plastic scribe to pry
the base cover and release it from all sides of the palm rest assembly.
Removing and installing Customer Replaceable Units (CRUs)
47
3. Lift the base cover off the palm-rest assembly. NOTE: Ensure that your
computer is in Service Mode. If your computer is unable to enter Service Mode,
disconnect the battery cable from the system board. To disconnect the battery
cable, follow step 4 to step 5.
4. Using the pull tab, disconnect the battery cable from the connector
(BATTERY) on the system board. 5. Press and hold the power button for five
seconds to ground the computer and drain the flea power.
Installing the base cover
Prerequisites If you are replacing a component, remove the existing component
before performing the installation procedure.
About this task The following images indicate the location of the base cover
and provide a visual representation of the installation procedure.
48
Removing and installing Customer Replaceable Units (CRUs)
Figure 13. Installing the base cover
NOTE: If the battery is not a pre-requisite and if you have disconnected the
battery cable, ensure to connect the battery cable.
Steps 1. Connect the battery cable to the connector (BATTERY) on the system
board. 2. Align and place the base cover into slots on the palm-rest assembly.
3. Tighten the eight captive screws that secure the base cover to the palm-
rest assembly.
Next steps 1. Install the nanoSIM card. 2. Follow the procedure in After
working inside your computer.
Removing and installing Customer Replaceable Units (CRUs)
49
NOTE: Ensure that your computer is in Service Mode. For more information, see
Before working inside your computer.
Memory modules
Removing the memory module
Prerequisites 1. Follow the procedure in Before working inside your computer.
2. Remove the nanoSIM card. 3. Remove the base cover.
About this task The following image indicates the location of the memory
module and provides a visual representation of the removal procedure.
Figure 14. Removing the memory module
Steps 1. Using your fingertips, spread apart the securing clips on the memory-
module slot until the memory module pops up. 2. Slide and remove the memory
module from the memory-module slot on the system board.
NOTE: Repeat step 1 and step 2 if there is more than one memory module
installed on your computer.
Installing the memory module
Prerequisites If you are replacing a component, remove the existing component
before performing the installation process.
About this task The following image indicates the location of the memory
module and provides a visual representation of the installation procedure.
50
Removing and installing Customer Replaceable Units (CRUs)
Figure 15. Installing the memory module
Steps 1. Align the notch on the memory module with the tab on the memory-
module slot. 2. Slide the memory module firmly into the slot at an angle and
press the memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and reinstall it.
Next steps 1. Install the base cover. 2. Install the nanoSIM card. 3. Follow
the procedure in After working inside your computer.
Solid-state drive
Removing the M.2 2230 solid-state drive
Prerequisites 1. Follow the procedure in Before working inside your computer.
2. Remove the nanoSIM card. 3. Remove the base cover.
About this task The following image indicates the location of the M.2 2230
solid-state drive and provides a visual representation of the removal
procedure.
Removing and installing Customer Replaceable Units (CRUs)
51
Figure 16. Removing the M.2 2230 solid-state drive
Steps 1. Remove the two screws (M2x3) that secure the solid-state drive
thermal shield to the palm-rest assembly. 2. Slide and lift the solid-state
drive thermal shield off the palm-rest assembly. 3. Slide and lift the M.2
2230 solid-state drive off the solid-state drive slot (SSD).
Installing the M.2 2230 solid-state drive
Prerequisites If you are replacing a component, remove the existing component
before performing the installation process.
About this task The following images indicate the location of the M.2 2230
solid-state drive and provide a visual representation of the installation
procedure.
52
Removing and installing Customer Replaceable Units (CRUs)
Figure 17. Installing the M.2 2230 solid-state drive
Steps 1. Align the notch on the solid-state drive with the tab on the solid-
state drive slot (SSD). 2. Slide the solid-state drive into the solid-state
drive slot (SSD). 3. Insert the tab on the thermal shield into the recess on
the inner frame. 4. Align the screw holes on the solid-state drive thermal
shield with the screw hole on the solid-state drive and palm-rest
assembly. 5. Replace the two screws (M2x3) that secure the M.2 2230 solid-
state drive thermal shield to the solid-state drive and
palm-rest assembly.
Next steps 1. Install the base cover. 2. Install the nanoSIM card. 3. Follow
the procedure in After working inside your computer.
Wireless card
Removing the wireless card
Prerequisites 1. Follow the procedure in Before working inside your computer.
2. Remove the nanoSIM card. 3. Remove the base cover.
About this task The following image indicates the location of the wireless
card and provides a visual representation of the removal procedure.
Removing and installing Customer Replaceable Units (CRUs)
53
Figure 18. Removing the wireless card
Steps 1. Loosen the captive screw that secures the wireless-card bracket to
the wireless card and system board. 2. Lift the wireless-card bracket off the
wireless card. 3. Disconnect the antenna cables from the wireless card. 4.
Peel the wireless card from the adhesive pad and remove the wireless card off
the wireless-card slot (WLAN).
Installing the wireless card
Prerequisites If you are replacing a component, remove the existing component
before performing the installation process.
About this task The following image indicates the location of the wireless
card and provides a visual representation of the installation procedure.
54
Removing and installing Customer Replaceable Units (CRUs)
Figure 19. Installing the wireless card
Steps 1. Connect the antenna cables to the wireless card.
The following table provides the antenna-cable color scheme for the wireless
card that is supported by your computer.
Table 36. Antenna-cable color scheme
Connectors on the wireless card
Antenna-cable color
Main
White
Auxiliary
Black
Silkscreen marking
MAIN AUX
(white triangle) (black triangle)
2. Align the notch on the wireless card with the tab on the wireless-card slot (WLAN). 3. Insert the wireless card into the slot at an angle and adhere the wireless card to the adhesive pad on the system board. 4. Align the screw hole on the wireless-card bracket with the screw hole on the wireless card and system board. 5. Tighten the captive screw that secures the wireless-card bracket to the wireless card and the system board.
Removing and installing Customer Replaceable Units (CRUs)
55
Next steps 1. Install the base cover. 2. Install the nanoSIM card. 3. Follow
the procedure in After working inside your computer.
Wireless Wide Area Network (WWAN) card
Removing the WWAN card
Prerequisites 1. Follow the procedure in Before working inside your computer.
2. Remove the nanoSIM card. 3. Remove the base cover.
About this task NOTE: The WWAN card is available only on certain
configurations.
The following images indicate the location of the WWAN card and provide a
visual representation of the removal procedure.
56
Removing and installing Customer Replaceable Units (CRUs)
Figure 20. Removing the WWAN card – For computers shipped with 4G card
Removing and installing Customer Replaceable Units (CRUs)
57
Figure 21. Removing the WWAN card – For computers shipped with 5G card
Steps 1. Using a plastic scribe, pry the WWAN-card shield from the right side
recess to release it from the frame that accommodates
the WWAN card. 2. Lift the WWAN-card shield off the frame. 3. Remove the screw
(M2x3) that secures the WWAN-card bracket to the WWAN card and palm-rest
assembly. 4. Lift the WWAN-card bracket off the WWAN card and palm-rest
assembly. 5. Disconnect the antenna cables from the WWAN card. 6. Slide and
remove the WWAN card from the WWAN-card slot on the system board.
Installing the WWAN card
Prerequisites If you are replacing a component, remove the existing component
before performing the installation process.
About this task NOTE: The WWAN card is available only on certain
configurations.
58
Removing and installing Customer Replaceable Units (CRUs)
The following images indicate the location of the WWAN card and provide a visual representation of the installation procedure.
Figure 22. Installing the WWAN card – For computers shipped with 4G card
Removing and installing Customer Replaceable Units (CRUs)
59
Figure 23. Installing the WWAN card – For computers shipped with 5G card
Steps 1. Connect the antenna cables to the WWAN card.
The following table provides the antenna-cable color scheme for the WWAN card
that is supported by your computer.
Table 37. Antenna-cable color scheme for 4G WWAN card
Connectors on the WWAN Antenna-cable color card
Silkscreen marking
Main
White and gray
MAIN 5
Auxiliary
Black and gray
6 AUX
(white triangle) (black triangle)
Table 38. Antenna-cable color scheme for 5G WWAN card
Connectors on the WWAN card
Antenna-cable color
M
White and gray
M1
Orange
M2
Blue
Silkscreen marking ANT0 M ANT1 M1 ANT2 M2
60
Removing and installing Customer Replaceable Units (CRUs)
Table 38. Antenna-cable color scheme for 5G WWAN card (continued)
Connectors on the WWAN card D/G
Antenna-cable color Black
Silkscreen marking ANT3 D/G
2. Align the notch on the WWAN card with the tab on the WWAN-card slot
(WWAN). 3. Insert the WWAN card into the slot at an angle. 4. Adhere the WWAN
card to the adhesive pad on the system board.
NOTE: Adhesive pad is applicable only for computers shipped with a 5G WWAN
card.
5. Align the screw hole on the WWAN-card bracket with the screw hole on the
WWAN card and palm-rest assembly. 6. Replace the screw (M2x3) that secures the
wireless-card bracket to the wireless card and the palm-rest assembly. 7.
Align and connect the WWAN-card shield to the frame that accommodates the WWAN
card.
Next steps
1. Install the base cover. 2. Install the nanoSIM card. 3. Follow the
procedure in After working inside your computer.
Fan
Removing the fan
Prerequisites 1. Follow the procedure in Before working inside your computer.
2. Remove the nanoSIM card. 3. Remove the base cover. 4. Remove the coin-cell
battery.
About this task The following image indicates the location of the fan and
provides a visual representation of the removal procedure.
Removing and installing Customer Replaceable Units (CRUs)
61
Figure 24. Removing the fan
Steps 1. Disconnect the fan cable from the connector (JFAN1) on the system
board. 2. Peel the tape that secures the fan to the heat sink. 3. Remove the
two screws (M2x5) that secure the fan to the palm-rest assembly. 4. Lift the
fan off the palm-rest assembly.
Installing the fan
Prerequisites If you are replacing a component, remove the existing component
before performing the installation process.
About this task The following image indicates the location of the fan and
provides a visual representation of the installation procedure.
62
Removing and installing Customer Replaceable Units (CRUs)
Figure 25. Installing the fan
Steps 1. Align the screw holes on the fan with the screw holes on the palm-
rest assembly. 2. Replace the two screws (M2x5) that secure the fan to the
palm-rest assembly. 3. Adhere the tape that secures the fan to the heat sink.
4. Connect the fan cable to the connector (JFAN1) on the system board.
Next steps 1. Install the base cover. 2. Install the nanoSIM card. 3. Install
the coin-cell battery. 4. Follow the procedure in After working inside your
computer.
Removing and installing Customer Replaceable Units (CRUs)
63
6
Removing and installing Field Replaceable Units (FRUs)
The replaceable components in this chapter are Field Replaceable Units (FRUs).
CAUTION: The information in this removing and installing FRU’s section is
intended for authorized service technicians only. CAUTION: To avoid any
potential damage to the component or loss of data, ensure that an authorized
service technician replaces the Field Replaceable Units (FRUs). CAUTION: Dell
Technologies recommends that this set of repairs, if needed, to be conducted
by trained technical repair specialists. CAUTION: As a reminder, your warranty
does not cover damages that may occur during FRU repairs that are not
authorized by Dell Technologies.
NOTE: The images in this document may differ from your computer depending on
the configuration you ordered.
Battery
Rechargeable Li-ion battery precautions
CAUTION: Exercise caution when handling rechargeable Li-ion batteries.
Discharge the battery completely before removing it. Disconnect the AC power
adapter from the computer
and operate the computer solely on battery power–the battery is fully
discharged when the computer no longer turns on when the power button is
pressed. Do not crush, drop, mutilate, or penetrate the battery with foreign
objects. Do not expose the battery to high temperatures, or disassemble
battery packs and cells. Do not apply pressure to the surface of the battery.
Do not bend the battery. Do not use tools of any kind to pry on or against the
battery. Ensure any screws during the servicing of this product are not lost
or misplaced, to prevent accidental puncture or damage to the battery and
other computer components. If the battery gets stuck inside your computer as a
result of swelling, do not try to release it as puncturing, bending, or
crushing a rechargeable Li-ion battery can be dangerous. In such an instance,
contact Dell technical support for assistance. See www.dell.com/contactdell.
Always purchase genuine batteries from www.dell.com or authorized Dell
partners and resellers. Swollen batteries should not be used and should be
replaced and disposed properly. For guidelines on how to handle and replace
swollen rechargeable Li-ion batteries, see Handling swollen rechargeable Li-
ion batteries.
Removing the battery
CAUTION: The information in this removal section is intended for authorized
service technicians only.
64
Removing and installing Field Replaceable Units (FRUs)
Prerequisites 1. Follow the procedure in Before working inside your computer.
2. Remove the nanoSIM card. 3. Remove the base cover.
About this task The following image indicates the location of the battery and
provides a visual representation of the removal procedure.
Figure 26. Removing the battery
Steps 1. Disconnect the battery cable from the connector (BATTERY) on the
system board (if not disconnected earlier). 2. Loosen the five captive screws
that secure the battery to the palm-rest assembly. 3. Lift the battery off the
palm-rest assembly. 4. Turn the battery over and peel the tape that secures
the battery cable to the battery. 5. Remove the battery cable from the routing
guides on the battery. 6. Disconnect the battery cable from the connector on
the battery.
Removing and installing Field Replaceable Units (FRUs)
65
Installing the battery
CAUTION: The information in this installation section is intended for
authorized service technicians only.
Prerequisites If you are replacing a component, remove the existing component
before performing the installation process.
About this task The following image indicates the location of the battery and
provides a visual representation of the installation procedure.
Figure 27. Installing the battery
Steps 1. Align and route the battery cable through the routing guides on the
battery. 2. Adhere the tape that secures the battery cable to the battery. 3.
Connect the battery cable to the connector on the battery. 4. Turn the battery
over. 5. Align the screw holes on the battery with the screw holes on the
palm-rest assembly.
66
Removing and installing Field Replaceable Units (FRUs)
6. Tighten the five captive screws that secure the battery to the palm-rest
assembly. 7. Connect the battery cable to the connector (BATTERY) on the
system board.
Next steps 1. Install the base cover. 2. Install the nanoSIM card. 3. Follow
the procedure in After working inside your computer.
Coin-cell battery
Removing the coin-cell battery
CAUTION: The information in this removal section is intended for authorized
service technicians only.
Prerequisites 1. Follow the procedure in Before working inside your computer.
2. Remove the nanoSIM card. 3. Remove the base cover.
About this task WARNING: Removing the coin-cell battery resets the BIOS setup
program’s settings to default. It is recommended that you note the BIOS setup
program’s settings before removing the coin-cell battery.
The following image indicates the location of the coin-cell battery and
provides a visual representation of the removal procedure.
Figure 28. Removing the coin-cell battery
Steps 1. Disconnect the coin-cell battery cable from the connector (JRTC1) on
the system board.
Removing and installing Field Replaceable Units (FRUs)
67
2. Remove the coin-cell battery cable from the routing guide on the fan. 3.
Peel the coin-cell battery and lift it along with its cable from the system
board.
Installing the coin-cell battery
CAUTION: The information in this installation section is intended for
authorized service technicians only.
Prerequisites If you are replacing a component, remove the existing component
before performing the installation process.
About this task The following image indicates the location of the coin-cell
battery and provides a visual representation of the installation procedure.
Figure 29. Installing the coin-cell battery
Steps 1. Adhere the coin-cell battery to the coin-cell battery label (RTC BTTY
or RTC BATTERY) on the system board. 2. Route the coin-cell battery cable
through the routing guide on the fan. 3. Connect the coin-cell battery cable
to the connector (JRTC1) on the system board.
Next steps 1. Install the base cover. 2. Install the nanoSIM card. 3. Follow
the procedure in After working inside your computer.
68
Removing and installing Field Replaceable Units (FRUs)
Heat sink
Removing the heat sink – for computers shipped with integrated graphics card
CAUTION: The information in this removal section is intended for authorized
service technicians only.
Prerequisites 1. Follow the procedure in Before working inside your computer.
2. Remove the nanoSIM card. 3. Remove the base cover. 4. Remove the WWAN card.
About this task NOTE: The heat sink may become hot during normal operation.
Allow sufficient time for the heat sink to cool before you touch it. NOTE: For
maximum cooling of the processor, do not touch the heat transfer areas on the
heat sink. The oils in your skin can reduce the heat transfer capability of
the thermal grease.
The following images indicate the location of the heat sink and provide a
visual representation of the removal procedure.
Removing and installing Field Replaceable Units (FRUs)
69
Figure 30. Removing the heat sink – For computers shipped with 4G card
70
Removing and installing Field Replaceable Units (FRUs)
Figure 31. Removing the power shielding cover – For computers shipped with H28 UMA system board
Removing and installing Field Replaceable Units (FRUs)
71
Figure 32. Removing the heat sink – For computers shipped with 5G card
Steps 1. Using a plastic scribe, pry and remove the power shielding cover.
NOTE: Remove the power shielding cover only on computers shipped with H28 UMA
system board. 2. Peel the WWAN antenna cables and remove the cables from the
routing guides on the heat sink. 3. Loosen the four captive screws in the
reverse sequential order mentioned on the heat sink [4 > 3 > 2 > 1].
NOTE: The number of screws varies depending on the configuration ordered. 4.
Lift the heat sink from the system board.
Installing the heat sink – for computers shipped with integrated graphics card
CAUTION: The information in this installation section is intended for
authorized service technicians only.
Prerequisites If you are replacing a component, remove the existing component
before performing the installation process.
72
Removing and installing Field Replaceable Units (FRUs)
About this task NOTE: If either the system board or the heat sink is replaced,
use the thermal grease provided in the kit to ensure that thermal conductivity
is achieved.
The following images indicate the location of the heat sink and provide a
visual representation of the installation procedure.
Figure 33. Installing the heat sink – For computers shipped with 4G card
Removing and installing Field Replaceable Units (FRUs)
73
Figure 34. Installing the heat sink – For computers shipped with 5G card
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Removing and installing Field Replaceable Units (FRUs)
Figure 35. Installing the power shielding cover – For computers shipped with
H28 UMA system board
Steps 1. Align and place the heat sink on the system board. 2. Tighten the
four captive screws in the sequential order mentioned on the heat sink [1 > 2
3 > 4].
NOTE: The number of screws varies depending on the configuration ordered.
3. Route the antenna cables through the routing guides on the heat sink and adhere the tape. 4. Align and replace the power shielding cover on the system board.
NOTE: Installing the power shielding cover applies to computers shipped with H28 UMA system board.
Next steps 1. Install the WWAN card. 2. Install the base cover. 3. Install the nanoSIM card. 4. Follow the procedure in After working inside your computer.
Removing the heat sink – for computers shipped with discrete graphics card
CAUTION: The information in this removal section is intended for authorized service technicians only.
Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the nanoSIM card. 3. Remove the base cover. 4. Remove the WWAN card.
Removing and installing Field Replaceable Units (FRUs)
75
About this task NOTE: The heat sink may become hot during normal operation.
Allow sufficient time for the heat sink to cool before you touch it.
NOTE: For maximum cooling of the processor, do not touch the heat transfer
areas on the heat sink. The oils in your skin can reduce the heat transfer
capability of the thermal grease.
The following image indicates the location of the heat sink and provides a
visual representation of the removal procedure.
Figure 36. Removing the heat sink
Steps 1. Loosen the six captive screws in the reverse sequential order
mentioned on the heat sink [6 > 5 > 4 > 3 > 2 > 1].
NOTE: The number of screws varies depending on the configuration ordered. 2.
Lift the heat sink from the system board.
Installing the heat sink – for computers shipped with discrete graphics card
CAUTION: The information in this installation section is intended for
authorized service technicians only.
Prerequisites If you are replacing a component, remove the existing component
before performing the installation process.
About this task NOTE: If either the system board or the heat sink is replaced,
use the thermal grease provided in the kit to ensure that thermal conductivity
is achieved.
The following image indicates the location of the heat sink and provides a
visual representation of the installation procedure.
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Removing and installing Field Replaceable Units (FRUs)
Figure 37. Installing the heat sink
Steps 1. Align and place the heat sink on the system board. 2. Tighten the six
captive screws in the sequential order mentioned on the heat sink [1 > 2 > 3 >
4 > 5 > 6].
NOTE: The number of screws varies depending on the configuration ordered.
Next steps 1. Install the WWAN card. 2. Install the base cover. 3. Install the
nanoSIM card. 4. Follow the procedure in After working inside your computer.
Speakers
Removing the speakers
CAUTION: The information in this removal section is intended for authorized
service technicians only.
Prerequisites 1. Follow the procedure in Before working inside your computer.
2. Remove the nanoSIM card. 3. Remove the base cover. 4. Remove the wireless
card.
About this task The following image indicates the location of the speakers and
provides a visual representation of the removal procedure.
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77
Figure 38. Removing the speakers
Steps 1. Disconnect the speaker cable from the connector (JSPK1) on the system
board. 2. Remove the white antenna cable and speaker cable from the routing
guides on the palm-rest assembly and the assembly
inner frame. 3. Lift the right and left speakers, along with its cable, off
the palm-rest assembly.
Installing the speakers
CAUTION: The information in this installation section is intended for
authorized service technicians only.
Prerequisites If you are replacing a component, remove the existing component
before performing the installation process.
About this task The following images indicate the location of the speakers and
provide a visual representation of the installation procedure.
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Removing and installing Field Replaceable Units (FRUs)
Figure 39. Installing the speakers
Steps 1. Using the alignment posts, place the left and right speakers into
their slots on the palm-rest assembly.
NOTE: Ensure that the rubber grommets are positioned correctly.
Figure 40. Seating position of the rubber grommets
2. Route the speaker cable and white antenna cable through the routing guides
on the palm-rest assembly and the assembly inner frame. NOTE: The wireless
card main antenna is bundled with the speakers as a module. When installing
the module, first route the speaker cable along the bottom side of the palm-
rest assembly, into the routing guide on the left side of the assembly inner
frame, and underneath the white wireless main antenna cable. Route the white
wireless main antenna cable in the cut-out and along the top side of the
assembly inner frame.
3. Connect the speaker cable to the connector (JSPK1) on the system board.
Next steps 1. Install the wireless card. 2. Install the base cover.
Removing and installing Field Replaceable Units (FRUs)
79
3. Install the nanoSIM card. 4. Follow the procedure in After working inside
your computer.
Assembly-inner frame
Removing the assembly inner frame
CAUTION: The information in this removal section is intended for authorized
service technicians only.
Prerequisites 1. Follow the procedure in Before working inside your computer.
2. Remove the nanoSIM card. 3. Remove the base cover. 4. Remove the battery.
5. Remove the wireless card. 6. Remove the M.2 2230 solid-state drive. 7.
Remove the speakers.
About this task The following image indicates the location of the assembly
inner frame and provides a visual representation of the removal procedure.
Figure 41. Removing the assembly inner frame
Steps 1. Remove the eight screws (M2x3) that secure the assembly inner frame
to the palm-rest assembly. 2. Remove the assembly inner frame off the palm-
rest assembly.
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Removing and installing Field Replaceable Units (FRUs)
Installing the assembly inner frame
CAUTION: The information in this installation section is intended for
authorized service technicians only.
Prerequisites If you are replacing a component, remove the existing component
before performing the installation process.
About this task The following image indicates the location of the assembly
inner frame and provides a visual representation of the installation
procedure.
Figure 42. Installing the assembly inner frame
Steps 1. Using the alignment posts, place the assembly inner frame on the
palm-rest assembly. 2. Align the screw holes on the assembly inner frame with
the screw holes on the system board and the palm-rest assembly. 3. Replace the
eight screws (M2x3) that secures the assembly inner frame to palm-rest
assembly.
Next steps 1. Install the speakers. 2. Install the M.2 2230 solid-state drive.
3. Install the wireless card. 4. Install the battery. 5. Install the base
cover. 6. Install the nanoSIM card. 7. Follow the procedure in After working
inside your computer.
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81
Display assembly
Removing the display assembly – for computers shipped with integrated graphics
card
CAUTION: The information in this removal section is intended for authorized
service technicians only.
Prerequisites 1. Follow the procedure in Before working inside your computer.
2. Remove the nanoSIM card. 3. Remove the base cover. 4. Remove the wireless
card. 5. Remove the WWAN card.
About this task The following images indicate the location of the display
assembly and provide a visual representation of the removal procedure.
Figure 43. Removing the display assembly – For computers shipped with 4G card
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Removing and installing Field Replaceable Units (FRUs)
Figure 44. Removing the display assembly – For computers shipped with 4G card
Removing and installing Field Replaceable Units (FRUs)
83
Figure 45. Removing the display assembly – For computers shipped with 5G card
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Removing and installing Field Replaceable Units (FRUs)
Figure 46. Removing the display assembly – For computers shipped with 5G card
Steps 1. Remove the two screws (M2x3) that secure the display cable bracket to
the system board. 2. Lift the display cable bracket away from the computer. 3.
Using the pull tab, disconnect the display cable from the connector (JEDP1) on
the system board. 4. Remove the WWAN antenna cables from the routing guides on
the heat sink. 5. Remove the four screws (M2.5×5) that secure the left and
right display hinges to the palm-rest assembly. 6. Carefully lift up the palm-
rest assembly and move it away from the display assembly. 7. Place the display
assembly on a clean, flat surface.
Installing the display assembly – for computers shipped with integrated
graphics card
CAUTION: The information in this installation section is intended for
authorized service technicians only.
Prerequisites If you are replacing a component, remove the existing component
before performing the installation process.
About this task The following images indicate the location of the display
assembly and provide a visual representation of the installation procedure.
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85
Figure 47. Installing the display assembly – For computers shipped with 4G card
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Removing and installing Field Replaceable Units (FRUs)
Figure 48. Installing the display assembly – For computers shipped with 4G card
Removing and installing Field Replaceable Units (FRUs)
87
Figure 49. Installing the display assembly – For computers shipped with 5G card
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Removing and installing Field Replaceable Units (FRUs)
Figure 50. Installing the display assembly – For computers shipped with 5G
card
Steps 1. Align the screw holes on the palm-rest assembly with the screw holes
on the display hinges. 2. Replace the four screws (M2.5×5) that secure the
left and right display hinges to the palm-rest assembly. 3. Carefully hold the
palm-rest assembly and close it towards the display assembly. 4. Connect the
display cable to the connector (JEDP1) on the system board. 5. Align the screw
holes on the display cable bracket with the screw holes on the system board.
6. Replace the two screws (M2x3) that secure the display cable bracket to the
system board. 7. Route the WWAN antenna cables on the routing guides on the
heat sink.
Next steps 1. Install the WWAN card. 2. Install the wireless card. 3. Install
the base cover. 4. Install the nanoSIM card. 5. Follow the procedure in After
working inside your computer.
Removing the display assembly – for computers shipped with discrete graphics
card
CAUTION: The information in this removal section is intended for authorized
service technicians only.
Prerequisites 1. Follow the procedure in Before working inside your computer.
2. Remove the nanoSIM card. 3. Remove the base cover.
Removing and installing Field Replaceable Units (FRUs)
89
4. Remove the wireless card. 5. Remove the WWAN card.
About this task The following image indicates the location of the display
assembly and provides a visual representation of the removal procedure.
Figure 51. Removing the display assembly – For computers shipped with discrete
graphics card
Steps 1. Remove the two screws (M2x3) that secure the display cable bracket to
the system board. 2. Lift the display cable bracket away from the computer.
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Removing and installing Field Replaceable Units (FRUs)
3. Using the pull tab, disconnect the display cable from the connector
(JEDP1) on the system board. 4. Disconnect the touchscreen and G-Sensor cable
from the connector (JSENTS1) on the system board. 5. Disconnect the IR camera
cable from the connector (JIR1) on the system board and remove the cable from
the routing guide
on the system board. 6. Remove the four screws (M2.5×5) that secure the left
and right display hinges to the palm-rest assembly. 7. Carefully lift up the
palm-rest assembly and move it away from the display assembly. 8. Place the
display assembly on a clean, flat surface.
Installing the display assembly – for computers shipped with discrete graphics
card
CAUTION: The information in this installation section is intended for
authorized service technicians only.
Prerequisites If you are replacing a component, remove the existing component
before performing the installation process.
About this task The following images indicate the location of the display
assembly and provide a visual representation of the installation procedure.
Removing and installing Field Replaceable Units (FRUs)
91
Figure 52. Installing the display assembly – For computers shipped with
discrete graphics card
Steps 1. Align the screw holes on the palm-rest assembly with the screw holes
on the display hinges. 2. Replace the four screws (M2.5×5) that secure the
left and right display hinges to the palm-rest assembly. 3. Carefully hold the
palm-rest assembly and close it towards the display assembly. 4. Connect the
IR camera cable to the connector (JIR1) on the system board and route the
cable through the routing guide on
the system board. 5. Connect the touchscreen and G-Sensor cable to the
connector (JSENTS1) on the system board. 6. Connect the display cable to the
connector (JEDP1) on the system board. 7. Align the screw holes on the display
cable bracket with the screw holes on the system board.
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Removing and installing Field Replaceable Units (FRUs)
8. Replace the two screws (M2x3) that secure the display cable bracket to the
system board.
Next steps 1. Install the WWAN card. 2. Install the wireless card. 3. Install
the base cover. 4. Install the nanoSIM card. 5. Follow the procedure in After
working inside your computer.
Display bezel
Removing the display bezel
CAUTION: The information in this removal section is intended for authorized
service technicians only.
Prerequisites 1. Follow the procedure in Before working inside your computer.
2. Remove the nanoSIM card. 3. Remove the base cover. 4. Remove the wireless
card. 5. Remove the WWAN card. 6. Remove the display assembly.
About this task The following images indicate the location of the display
bezel and provide a visual representation of the removal procedure.
Figure 53. Removing the display bezel
Removing and installing Field Replaceable Units (FRUs)
93
Steps 1. Carefully pry up the display bezel starting from the recesses on the
bottom edge of the display near the left and right hinges. 2. Pry along the
outside edge of the display bezel and work your way around the entire display
bezel until the display bezel is
separated from the display cover. 3. Lift the display bezel from the display
assembly.
Installing the display bezel
CAUTION: The information in this installation section is intended for
authorized service technicians only.
Prerequisites If you are replacing a component, remove the existing component
before performing the installation process.
About this task The following image indicates the location of the display
bezel and provides a visual representation of the installation procedure.
Figure 54. Installing the display bezel
Steps 1. Align the display bezel with the display back cover and antenna
assembly. 2. Gently snap the display bezel into place.
Next steps 1. Install the display assembly. 2. Install the WWAN card. 3.
Install the wireless card. 4. Install the base cover. 5. Install the nanoSIM
card. 6. Follow the procedure
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>