PROMINENCE HOME 51865 52 Inch Ceiling Fan Owner’s Manual
- June 12, 2024
- PROMINENCE HOME
Table of Contents
Owner’s Manual
**Model #51864, 51865
To obtain service, please contact the Service Department:
1-877-706-3267, 8 a.m. – 5 p.m.
Central, Monday – Friday.
9853 • 110722
**
PACKAGE CONTENTS
Unpack your fan and check the contents. You should have the following items:
PACKAGE CONTENTS
1. Canopy
2. Canopy Cover
3. Mounting Bracket
4. Mounting Bracket
Screw (x4)
5. Downrod
6. Downrod Clip
7. Downrod Pin
8. Yoke Cover
9. Set Screw (x2)
10. Motor Assembly
11. Fitter Plate Screw (x3)| 12. Fitter Plate
13. Light Pan
14. Light Pan Screw (x3)
15. Light Kit
16. Glass Bowl
17. E26-base LED Bulb
18. Blade (x5)
19. Remote Pack
20. Hardware Kit
21. Owner’s Manual
22. Blade Balancing Kit
---|---
HARDWARE CONTENTS
AA. Wire Connector
BB. Blade Screw (x15)
CC. Blade Washer (x15)
JJ. Secondary Support Screw
KK. Support Washer
MM. Secondary Spring Washer
Note: Some extra hardware has been included. The quantity listed above is
the number required for installation.
HARDWARE CONTENTS
TOOLS REQUIRED (not included)
Tools required for assembly: Electrical tape, Phillips Screwdriver, Pliers,
Safety Glasses, Step Ladder, Wire Cutters and Wire Strippers
Helpful Tools: AC Tester Light, Tape Measure, and Wiring Handbook
DIMENSION REFERENCE
A. 18.33 in. B. 10.48 in. C. 7.9 in. D. 5.81 in.
MOUNTING OPTIONS
Two Mounting Options
Choose one of the following mounting options:
Downrod Mount is best suited for ceilings 8 ft. or higher. For taller ceilings
you may want to use a longer downrod (not included).
Angled Ceiling Mount is best suited for angled or vaulted ceilings. A longer
downrod is sometimes necessary to ensure proper blade clearance from the
ceiling. If using the angle mount, check to ensure the ceiling angle is not
steeper than 10°.
SAFETY INSTRUCTIONS
READ ALL SAFETY INFORMATION AND INSTALLATION INSTRUCTIONS BEFORE YOU BEGIN
INSTALLING THE FAN AND SAVE INSTRUCTIONS.
CAUTION:
- All set screws of the fan must be checked and retightened where necessary before installation.
- To reduce the risk of personal injury, do not bend the blade brackets when installing the brackets, balancing the blades or cleaning fan. Do not insert foreign objects in between rotating fan blades.
- Before changing the fan direction, turn off the fan and wait for the fan blades to stop completely.
- The safeguards provided by these safety instructions and by the separate installation instructions are not meant to cover all possible conditions and situations that may occur. It must be understood that common sense, caution and care are factors which can not be built into this product. These factors must be supplied by the person(s) installing, caring for and operating the fan.
- The fan weight is Net Weight: 17.04 lb (7,73 kg). Be sure the outlet box (not included) is securely attached to the building structure and is marked “Acceptable For Fan Support”. Failure to do so can result in serious injury.
- This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device (if applicable).
- CAN ICES-003 (B) / NMB-003 (B)
- CAN ICES-005 (B) / NMB-005 (B)
- This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
- This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
–Reorient or relocate the receiving antenna.
–Increase the separation between the equipment and receiver
–Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
–Consult the dealer or an experienced radio/TV technician for help.
Please note changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
HKC-US
3350 Player’s Club Parkway, #225
Memphis, TN 38125
1-877-706-3267
WARNING:
- To avoid risk of electric shock, be sure to shut off power at the main fuse or circuit breaker box before installing or servicing this fixture. Turning off the electrical power by using the light switch is not sufficient to prevent electrical shock.
- To reduce the risk of injury, install the fan so that the blades are at least 7 feet (2.1 Meters) above the floor and at least 18 inches (0.5 Meters) from the tip of the blades to the wall.
- To reduce the risk of fire, electric shock, or personal injury, mount to outlet box marked “acceptable for fan support” and use mounting screws provided with the outlet box.
- The installation has to be in accordance with the national electrical code, ANSI/NFPA 70-1999 and local codes. If you are unfamiliar with the methods of installing electrical wiring, seek the services of a qualified licensed electrician.
- Using a full-range dimmer switch to control fan speed will cause a loud humming noise from the fan. To reduce the risk of fire or electric shock, do NOT use a full-range dimmer switch to control the fan speed.
ASSEMBLY INSTRUCTIONS
-
Turn OFF the electrical power at the main fuse or circuit breaker.
DANGER: Failure to disconnect the power supply prior to installation may result in serious injury or death. -
Loosen all four mounting bracket screws located on the mounting bracket and completely remove the two screws from the round holes in the canopy. Save the screws for later. Remove the canopy from the mounting bracket.
Then, install the mounting bracket to the outlet box (sold separately) using the screws and washers provided with the outlet box.
WARNING: To reduce the risk of fire, electric shock, or personal injury, mount to the outlet box marked “acceptable for fan support” and use the mounting screws and washers provided with the outlet box. -
Remove the downrod clip and downrod pin from the downrod. Then, loosen but don’t remove the two set screws at the top of the yoke.
-
Insert the downrod through the canopy and yoke cover.
Feed the wires and braided cable from the fan through the downrod. -
Slide the downrod into the yoke of the motor assembly, align the holes, then re-install the downrod pin and downrod clip. Secure with the two set screws and slide the yoke cover down until it rests on top of the motor assembly.
Note: With wiring extending out of the downrod, measure 8 inches of lead wire and cut the excess wire with wire cutters (not included). Then strip 1/2” of insulation from the end of each wire.
WARNING: Do not cut braided cable. -
Install the ball end of the downrod into the opening of the mounting bracket. Rotate the downrod until the tab in the mounting bracket is seated in the slot in the downrod ball.
WARNING: The fan and/or downrod should not rotate in the mounting bracket, if installed correctly. Failure to align the slot in the downrod ball with the tab on the mounting bracket may result in fan falling causing serious injury or death. -
Insert the receiver in the mounting bracket with antenna end first and flat side facing up.
Note: The receiver rests directly on the downrod. SECONDARY HANGING SYSTEM
For installation in the United States: Building codes in the U.S.A. do not require installation of a Secondary Hanging System. If desired, the braided cable can be cut and removed using wire cutters (sold separately). Skip to Step 11.
For installation in Canada: In compliance with building codes in Canada, installation of the Secondary Hanging System is required. -
Feed the loop of the braided cable, preassembled to the motor assembly, up through the outlet box mounted in the ceiling.
-
Install secondary support screw, secondary spring washer, and support washer partly into the side of the brace installed in the ceiling. Then lift the braided cable up and over the ceiling brace and place the open loop of the braided cable around the secondary support screw.
Note: The ceiling support brace may not be accessible from below. If not, it must be accessed from above.
Important: The braided cable must make a complete circle around the support brace to secure the fan. -
Tighten the secondary support screw securing the braided cable.
-
Secure all wiring connections together with wire connector from hardware bag and the wire connectors from remote pack according to the diagram and these steps:
• Connect the Green wires from the fan and the mounting bracket to the Bare/Green (ground) supply wire.
• Connect the Blue wire (FOR LIGHT) from the receiver to the Blue fan wire.
• Connect the Black wire (TO MOTOR L) from the receiver to the Black fan wire.
• Connect the White wire (TO MOTOR N) from the receiver to the White fan wire.
• Connect the Red wire (AC IN L) from the receiver to the Black (hot/power) supply wire.
• Connect the White (AC IN N) from the receiver to the White (neutral) supply wire.
Important: After the connections have been made, the connected wires should be turned upward and pushed carefully up into the outlet box. Place the black and white wire connections on opposite sides of the outlet box. -
Raise the canopy, ensure the two mounting bracket screws are aligned with the J-shaped slots in the canopy. Then turn the canopy in a clockwise direction until the mounting bracket screws are completely engaged in the J-shaped slots. Install the two previously removed mounting bracket screws in the round holes. Securely tighten all mounting bracket screws.
-
Insert blade through slot in the side of the motor assembly. Align the holes of one blade with three blade screw holes in underside of the motor assembly. Secure with the three blade screws and blade washers. Repeat this step for the remaining blades.
-
Remove one of the three fitter plate screws preassembled to the fitter plate and loosen the other two but do not remove. Feed the 9-pin connector through the center hole in the light pan. Align the keyhole slots in the light pan with the loosened screws in the fitter plate. Turn light pan clockwise and replace the previously removed fitter plate screw. Tighten all screws.
-
Remove one of the three light pan screws from the light pan and loosen the other two but do not remove.
Connect the 9-pin connector from the light pan to the 9-pin connector from the light kit. Lift the two keyhole slots in the light kit over the two loosened light pan screws and turn in a clockwise direction. Then, use the previously removed light pan screw to secure the light kit to the light pan. Tighten all screws. -
Install the E26-base LED bulb into the socket of the light kit.
Important: Make sure you allow the bulb and light kit to cool before you replace the bulb. -
Attach the glass bowl to the light kit by twisting the glass bowl firmly in a clockwise direction until it is secure.
CAUTION: Avoid cross-threading the glass during installation. Improper installation could cause the glass bowl to be difficult to remove or fall, which could cause serious injury. -
Remove the battery door from the back of the remote using a flat-head screwdriver (not included). Insert the two CR2032 batteries into the remote; ensure the positive pole of the batteries face up (as pictured) and then replace the battery door.
Note: Your fan and wall control/remote were synced at the factory. If the wall control does not operate the fan, see TROUBLESHOOTING, page 14. -
If desired, the wall bracket can be installed to the wall using the two mounting screws. Store the remote in the wall bracket when not in use.
-
Turn ON the electrical power at the main fuse or circuit breaker and the wall switch.
Installation is complete.
OPERATING INSTRUCTIONS
-
To operate the fan using the remote, press and release the following buttons:
Fan Off – Turns the power to fan off.
Light On/Off – Turns the light on and off. Press and hold to dim or brighten lights (for dimmable bulbs only).
High Speed – Turns on fan at high speed.
Light Delay – Light stays on for 60 seconds to allow for safe exit from room. Tap Light Delay once to activate. Fan light blinks once to confirm Light Delay is active. Press any button to cancel.
Medium Speed – Turns on fan at medium speed.
Variable Breeze – Simulates a breeze in nature. Press and hold button to activate. Press any fan speed button to cancel.
Low Speed – Turns on fan at low speed.
Home Shield™ – Simulates occupancy while away from home. Fan remains off and the light randomly turns on for a minimum of five minutes and a maximum of 20 minutes. The light remains off for 60 minutes between events. Press and hold button to activate. Light will blink twice to confirm Home Shield is active. Press any button to cancel.
LED indicator should illuminate when any remote button is pressed. If not, replace the DC3V, CR2032 batteries. -
LEARN – Syncs remote to receiver (see TROUBLESHOOTING for instructions).
Note: To access LEARN button, remove battery door from back of the remote using a flat-head screwdriver. -
Using a ceiling fan will allow you to raise your thermostat setting in summer and lower your thermostat setting in winter without feeling a difference in your comfort.
In warmer weather, push the reverse switch to the left for downward airflow creating a wind chill effect.
In cooler weather, push the reverse switch to the right for upward airflow that can help move stagnant, hot air off the ceiling area.
Important: Wait for the fan to stop before moving the reverse switch. The reverse switch must be set either completely left or right in order for the fan to function correctly. If the reverse switch is set in the middleposition, the fan will not operate.
TROUBLESHOOTING
If you have difficulty operating your new ceiling fan, it may be the result of incorrect assembly, installation or wiring. In some cases, these installation errors may be mistaken for defects. If you experience any faults, please check the Troubleshooting section below. If a problem cannot be remedied or you are experiencing difficulty in installation, please contact the Service Department: 1-877-706-3267, 8 a.m. – 5 p.m. Central, Monday – Friday.
| PROBLEM | SUGGESTED REMEDY |
|---|
WARNING: To reduce the risk of fire, electrical shock or personal injury,
shut off the power supply to fan before you begin any maintenance tasks.
1. Fan does not start:| 1. Make sure that the wall switch is turned ON.
2. Check main and branch circuit fuses or circuit breakers.
3. Check all wire connections from household supply wires to the fan.
4. Make sure forward/reverse switch pushed completely left or right. Fan will
not operate when switch is in the middle.
2. Fan is noisy:| 1. Make sure all screws in motor assembly are snug, but
not overtightened.
2. Make sure the screws that attach the blade arms to the motor are tight.
3. Make sure wire connectors are not rattling against each other or against
the interior wall of the canopy.
4. Some fan motors are sensitive to signals from Solid State variable speed
controls. DO NOT USE a Solid State variable speed control.
5. Ensure fan does not wobble excessively (see Fan wobbles solutions below).
3. Fan wobbles:| 1. Ensure the mounting bracket is tightened securely to
outlet box and outlet box is mounted firmly to ceiling joist.
2. Ensure all blades are screwed firmly into blade arms.
3. Ensure all blade arms are tightened securely to motor.
4. Switch one blade with a blade from the opposite side. Or balance the fan
using the blade balancing kit.
5. If blade wobble is still noticeable, interchanging two adjacent (side by
side) blades can redistribute the weight and possibly result in smoother
operation.
4. Light does not work| 1. Check for loose or disconnected 9-pin and/or
single-pin connectors in switch housing or
light kit.
2. Ensure the blue wire from fan is connected to hot power supply wire.
3. Check for faulty light bulbs.
4. Ensure total wattage of bulbs does not exceed 180 watts (for incandescent
bulbs only).
5. Remote control does not work:| 1. To re-sync wall control to the fan –
Switch the power to the fan off and back on again.
Within 30 seconds, press and hold the HIGH SPEED and LOW SPEED buttons (or the
“LEARN” button, located in the battery compartment) for 5 seconds. Fan will
turn on at
low speed and light off. This confirms the syncing process is successful.
2. Insert new CR2032 batteries in battery compartment of the wall control.
3. If there are several fans in close proximity, turn power off to other fans
and re-sync the
remote (see Corrective Action 1 above).
LIMITED LIFETIME WARRANTY
To obtain Service, please contact the Service Department:
1-877-706-3267, 8 a.m. – 5 p.m.
Central, Monday – Friday.
Model Name: 52” Ceiling Fan
Model No: 51864 – Matte Black
51865 – White
Set forth below, the manufacturer, Hong Kong China Electric appliance Company
(HKC) warrants the fan motor for this ceiling fan to be free from defects in
workmanship and material for the life of the product.
Also, subject to the limitations below, HKC warrants all ceiling fan parts
(“ceiling fan parts” excludes the motor and parts made in whole or in part
with glass) to be free from defects in workmanship and material for a period
of one year after the date of purchase by the original purchaser at retail.
All claims must be made by the original purchaser, whether such purchaser
purchased the product through a store or contractor. Ceiling fan part defects
must be reported within the first year from the date of purchase.
Parts made in whole or in part with glass and the finishes of metal and other
surfaces are not warranted. Purchasers are responsible for all costs of
removing and reinstalling the product. Any damage to any part caused by
ordinary wear and tear, accident, misuse, or improper installation, is not
covered by this warranty. HKC assumes no responsibility whatsoever for fan
installation. Any service performed by a nonlicensed electrician will render
the warranty invalid.
HKC’s sole responsibility shall be to repair or replace the motor, parts, or
product within the terms stated above. HKC shall not be liable for any loss or
damage of any kind, including any incidental or consequential damages
resulting directly or indirectly, from any breach of warranty, express or
implied, or any other failure of this product. Some states do not allow the
exclusion or limitation of incidental or consequential damages so this
limitation may not apply to you.
If the original purchaser ceases to own the fan, this warranty is voided.
Should the purchaser encounter a problem with your fan related to defects in
workmanship or materials within the warranty period associated with the
defective part, HKC agrees to replace the defective part without charge, or at
its option, to replace the ceiling fan with a comparable or superior model.
HKC’s warranties are limited to the written warranties set out in this HKC
ceiling fan limited lifetime warranty. All other express and implied
warranties, including, without limitation, the implied warranty of fitness for
a particular purpose and the implied warranty of merchantability are
disclaimed. Some states do not allow the disclaimer of implied warranties, so
this disclaimer may not apply to you.