Be Wiser S500 Heavy Duty Aluminum Single Gas Spring Monitor Arm Installation Guide
- June 14, 2024
- Be Wiser
Table of Contents
Be Wiser S500 Heavy Duty Aluminum Single Gas Spring Monitor Arm
Installation Guide
Attention After Installation
This is the description that we collected the problems in the installation process of the customer and sorted out the solutions. At the same time, we continue to optimize our products based on customer feedback. And We hope you have a better experience.
If you have a problem that does not appear in the instructions, or still cannot be solved according to the instructions, Please contact Bewiser customer service of our store. Get in touch with our after sales staff through Amazon. And we will provide you with a reasonable solution
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The vesa head with monitor(not plate)slowly tilts to one side after installation
A : Tighten screw C with the Allen Key that comes with the screw pack
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The VESA head won’t hold my monitor and the monitor will droop
A : The two screws A/B in the picture are used to adjust the weight capacity of VESA head
First try adjusting screw A by Allen key.Turn clockwise (-) to reduce tension for lighter monitors and counter-clockwise (+) to increase tension for heavier monitors.
The second step is not necessary, but if your monitor is still drooping after you have completed the first step,please try to tighten screw B. -
My Monitor arm started to droop when I put the monitor on my monitor arm.
Try to adjust the air pressure.Find the screw D on the Gas Spring Arm.Turn clockwise (-) to reduce tension for lighter monitors and counter-clockwise (+) to increase tension for heavier monitors.
If your monitor arm cannot press down or springs up after pressing down, the
gas pressure is too high and needs to be lowered.
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My arm rotation is too tight and I can’t rotate well.
We now add some lubricating oil to the joint, and that’s not dirt oil.Try adjusting screws E1 and E2.You can rotate them out a little bit.
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My Desk is too thick，the clamp cannot fit my desk.
A : Our clamp is suit for 0.4-2.8″ thick desk.If your desk is thicker than 2.8″, please contact us and give us an address. We will issue you a replacement clamp for a maximum of 4″ thick desk.