Ubiquiti UAP-AC-M UniFi AC Mesh In/Out Dual-Band Access Point QUICK START GUIDE

Ubiquiti UAP-AC-M UniFi AC Mesh In/Out Dual-Band Access Point

Introduction

Thank you for purchasing the Ubiquiti Networks® UniFi® 802.11ac Indoor/Outdoor Access Point with Plug & Play Mesh Technology. This Quick Start Guide is designed to guide you through installation and includes warranty terms.

IMPORTANT: The UAP-AC-M requires the UniFi Controller v5.4 or higher, available at: www.ubnt.com/download/unifi

Package Contents

Gigabit PoE and Power Cord are not included with UAP-AC-M 5-Pack

TERMS OF USE: Ubiquiti radio devices must be professionally installed. Shielded Ethernet cable and earth grounding must be used as conditions of the product warranty. TOUGHCable™ is designed for outdoor installations. It is the customer’s responsibility to follow local country regulations, including operation within legal frequency channels, output power, and Dynamic Frequency Selection (DFS) requirements.

Installation Requirements

• Wall-mounting: Drill and 6 mm drill bit
• Phillips screwdriver
• Shielded Category 5 (or above) cabling with drain wire should be used for all outdoor wired Ethernet connections and should be grounded through the AC ground of the PoE. We recommend that you protect your networks from harmful outdoor environments and destructive ESD events with industrial-grade, shielded Ethernet cable from Ubiquiti Networks. For more details, visit www.ubnt.com/toughcable
• Surge protection should be used for all outdoor installations. We recommend that you use two Ethernet Surge Protectors, model ETH-SP, one near the UAP-AC-M and the other at the entry point to the building. The ETH-SP will absorb power surges and safely discharge them into the ground.

System Requirements

• Linux, Mac OS X, or Microsoft Windows 7/8/10
• Java Runtime Environment 1.6 (1.8 or newer recommended)
• Web Browser: Google Chrome (Other browsers may have limited functionality)
• UniFi Controller software v5.4 or newer (available at: www.ubnt.com/download/unifi)

Wireless Adoption Requirements

The UAP-AC-M supports wireless adoption into your UniFi Wi-Fi network. This feature requires a currently managed UniFi AP operating with the following configuration:

• The UniFi AP must be running firmware 3.7.7 or newer
• At least one SSID enabled and operating on a 5 GHz band
• The UAP-AC-M must be within wireless range of the UniFi AP

Network Topology Requirements

• A DHCP-enabled network (for the UniFi device to obtain an IP address as well as for the wireless clients after deployment)
• An UniFi Cloud Key or management station running the UniFi Controller v5.4 (or newer) software, located either on-site and connected to the same Layer 2 network, or off-site in the cloud or NOC
  All UniFi devices support off-site management controllers. For setup details, see the User Guide on the website: www.ubnt.com/download/unifi

Hardware Overview LED

usually indicates that a process such as a firmware upgrade is taking place.
__

Quickly Flashing Blue

| Used to locate and identify a UniFi device.

When the Locate feature is activated in the UniFi Controller software, the Status LED will flash blue. It will also display the location of the device on the map.

__

Steady Blue

| Indicates the device has been successfully integrated into a network and is working properly.
Steady Blue with occasional flashing| Indicates the device is in an isolated state (all WLANs are brought down until an uplink is found).

Ports

Ethernet

The Ethernet port is a Gigabit PoE port used to connect the power and should be connected to the LAN and DHCP server. Power can be provided by one of the following:

• Gigabit PoE adapter (included)
• Ubiquiti Networks UniFi Switch with PoE
• 802.3af PoE-compliant switch

Note: The UAP-AC-M supports 802.3af/A PoE and 24V  Passive PoE. It does NOT support 802.3af/B PoE and therefore does not work with 802.3af/B switches.

Reset

The Reset button serves two functions for the UniFi AP:

• Restart Press and release the Reset button quickly.
• Restore to Factory Default Settings Press and hold the Reset button for more than five seconds until the Status LED turns off.

Hardware Installation

The UniFi AP can be mounted on a wall, pole, or fast-mount of a Ubiquiti high- gain antenna. Perform the steps for the appropriate installation:

Wall Mount

To mount the UniFi AP on a wall, use the included Wall Mount Bracket, Screws, and Screw Anchors.

1. Place the Wall Mount Bracket at the desired location on the wall in the orientation shown below.
2. Ensure the level is plumb and mark the two screw holes on the wall.
3. Drill out the holes using a 6 mm drill bit.
4. Insert a Screw Anchor into each hole.
5. Secure the Wall Mount Bracket with two Screws.
6. Attach the UniFi AP to the Wall Mount Bracket by sliding the mounting tabs into the channel slots until it locks into place.

Pole Mount

To mount the UniFi AP on a pole, use the included Zip Ties:

1. Insert a Zip Tie through the slot of the mount bracket on the back of the UniFi AP.
2. Position the UniFi AP at the desired location on the pole and then fasten the Zip Tie around the pole. Fasten the second Zip Tie in the same manner.

Fast-Mount

The included Fast-Mount Adapter allows the UniFi AP to be mounted on a Ubiquiti high-gain antenna equipped with a fast-mount radio mounting bracket.

1. Attach the Fast-Mount Adapter to the fast-mount by sliding the four mounting tabs into the corresponding channel slots until it locks into place.
2. Mount the UniFi AP to the Fast-Mount Adapter.

Attach Antennas

1. Remove and discard the two black boot covers. Ensure the Rubber Gaskets remain in place.
2. Connect the Antennas to the RP-SMA connectors.

Note: For optimal performance, it is recommended to position the Antennas at 45-degree angles.

Powering the UniFi AP

1. Slide the Port Cover down to remove it.
2. Remove the Cable Grommet. Slide an Ethernet cable through the Cable Grommet and connect the cable to the Ethernet port. Make the necessary adjustments to ensure that the Cable Grommet is securely back in place, and then replace the Port Cover.

Connecting to a PoE Adapter

1. Connect the Ethernet cable from the UniFi AP to the POE port of the Gigabit PoE adapter.
2. (Optional for non-mesh setup) Connect an Ethernet cable from your LAN to the LAN port of the Gigabit PoE adapter.
3. Connect the Power Cord to the adapter, and then plug the Power Cord into a power outlet.

Mounting the PoE Adapter (Optional)

1. Remove the PoE Mounting Bracket from the adapter, place the bracket at the desired location, and mark the two holes.
2. Pre-drill the holes if necessary, and secure the bracket using two fasteners (not included).
3. Align the slots on the adapter with the tabs of the PoE Mounting Bracket, and then slide the adapter down.

Connecting to a PoE Switch

Connect the Ethernet cable from the UniFi AP directly to a PoE port on an 802.3af switch. PoE will automatically be enabled.
Note: The UAP- AC-M supports 802.3af/A PoE and 24V Passive PoE. It does NOT support 802.3af/B PoE and therefore does not work with 802.3af/B switches.

Wireless Adoption

See the Wireless Adoption Requirements section before proceeding.

1. Ensure the UniFi AP is powered on, and then launch the UniFi Controller software.
2. Go to the Devices page, and the UAP-AC-M will show up as Pending Adoption (Wireless).
3. Click Adopt.

For information on configuring and using the UniFi Controller software, refer to the User Guide located on our website: www.ubnt.com/download/unifi

Software Installation

Download and install the latest version of the UniFi Controller software. Launch it and follow the on-screen instructions. The software and step-by-step instructions in the User Guide are available at: www.ubnt.com/download/unifi

After you have installed the software and run the UniFi Installation Wizard, a login screen will appear for the UniFi Controller management interface. Enter the Username and Password that you created and click Log In.

You can manage your wireless network and view network statistics using the UniFi Controller management interface. For information on configuring and using the UniFi Controller software, refer to the User Guide.

Mobile App Installation

Ubiquiti Networks also offers the UniFi mobile app, which is available from the App Store (iOS) or Google Play™ Store (Android). You can use it to provision an UniFi AP for basic functionality without configuring an UniFi Controller. It also allows seamless provisioning of APs for remote controllers (controllers not on the same Layer 2 network) and easy access to local controllers and those monitored on unifi.ubnt.com

Specifications

UAP-AC-M

Dimensions| 353 x 46 x 34.4 mm

(13.9 x 1.81 x 1.35″)

Weight| 152 g (5.36 oz) with Antennas
Networking Interface| (1) 10/100/1000 Ethernet Port
Buttons| Reset
Power Method| 24V Passive PoE (Pairs 4, 5+; 7, 8 Return);

802.3af Alternative A (Pairs 1, 2+; 3, 6 Return)

Power Supply| 24V, 0.5A Gigabit PoE Adapter (Included)
Supported Voltage Range| 44 to 57VDC
Power Save| Supported
Max. Power Consumption| 8.5W
Max. TX Power

2.4 GHz 5 GHz

|

20 dBm

20 dBm

Throughput Speeds*

2.4 GHz 5 GHz

|

300 Mbps

866.7 Mbps

Range*| 183 m (600 ft)
Antennas| (2) External Dual-Band Omni Antennas
Antenna Gain

2.4 GHz 5 GHz

|

3 dBi

4 dBi

Wi-Fi Standards| 802.11a/b/g/n/ac
Wireless Security| WEP, WPA-PSK,

WPA-Enterprise (WPA/WPA2, TKIP/AES)

BSSID| Up to Four per Radio
Mounting| Wall/Pole/Fast-Mount (Kits Included)
Operating Temperature| -30 to 70° C (-22 to 158° F)
Operating Humidity| 5 – 95% Noncondensing
Certifications| CE, FCC, IC

Speed and Range values may vary and are based on optimal environments.

Safety Notices

1. Read, follow, and keep these instructions.
2. Heed all warnings.
3. Only use attachments/accessories specified by the manufacturer.

WARNING: Do not use this product in a location that can be submerged in water.

WARNING: Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning.

Electrical Safety Information

1. Compliance is required with respect to voltage, frequency, and current requirements indicated on the manufacturer’s label. Connection to a different power source than those specified may result in improper operation, damage to the equipment or pose a fire hazard if the limitations are not followed.
2. There are no operator-serviceable parts inside this equipment. Service should be provided only by a qualified service technician.
3. This equipment is provided with a detachable power cord which has an integral safety ground wire intended for connection to a grounded safety outlet.
   • Do not substitute the power cord with one that is not the provided approved type. Never use an adapter plug to connect to a 2-wire outlet as this will defeat the continuity of the grounding wire.
   • The equipment requires the use of the ground wire as a part of the safety certification, modification or misuse can provide a shock hazard that can result in serious injury or death.
   • Contact a qualified electrician or the manufacturer if there are questions about the installation prior to connecting the equipment.
   • Protective earthing is provided by a Listed AC adapter. Building installation shall provide appropriate short-circuit backup protection.
   • Protective bonding must be installed in accordance with local national wiring rules and regulations.

Limited Warranty

UBIQUITI NETWORKS, Inc (“UBIQUITI NETWORKS”) warrants that the product(s) furnished hereunder (the “Product(s)”) shall be free from defects in material and workmanship for a period of one (1) year from the date
of shipment by UBIQUITI NETWORKS under normal use and operation. UBIQUITI NETWORKS’ sole and exclusive obligation and liability under the foregoing warranty shall be for UBIQUITI NETWORKS, at its discretion, to repair or replace any Product that fails to conform to the above warranty during the above warranty period. The expense of removal and reinstallation of any Product is not included in this warranty. The warranty period of any repaired or replaced Product shall not extend beyond its original term.

Warranty Conditions

The above warranty does not apply if the Product:

1. has been modified and/or altered, or an addition made thereto, except by Ubiquiti Networks, or Ubiquiti Networks’ authorized representatives, or as approved by Ubiquiti Networks in writing;
2. has been painted, rebranded or physically modified in any way;
3. has been damaged due to errors or defects in cabling;
4. has been subjected to misuse, abuse, negligence, abnormal physical, electromagnetic, or electrical stress, including lightning strikes, or accidents;
5. has been damaged or impaired as a result of using third-party firmware;
6. has no original Ubiquiti MAC label, or is missing any other original Ubiquiti label(s); or
7. has not been received by Ubiquiti within 30 days of issuance of the RMA.

In addition, the above warranty shall apply only if: the product has been properly installed and used at all times in accordance, and in all material respects, with the applicable Product documentation; all Ethernet cabling runs use CAT5 (or above), and for outdoor installations, shielded Ethernet cabling is used, and for indoor installations, indoor cabling requirements are followed.

Returns

No Products will be accepted for replacement or repair without obtaining a Return Materials Authorization (RMA) number from UBIQUITI NETWORKS during the warranty period, and the Products being received at UBIQUITI NETWORKS’ facility freight prepaid in accordance with the RMA process of UBIQUITI NETWORKS. Products returned without an RMA number will not be processed and will be returned to freight collection or subject to disposal. Information on the RMA process and obtaining an RMA number can be found at: www.ubnt.com/support/warranty

Disclaimer

EXCEPT FOR ANY EXPRESS WARRANTIES PROVIDED HEREIN, UBIQUITI NETWORKS, ITS AFFILIATES, AND AND THEIR THIRD PARTY DATA, SERVICE, SOFTWARE, AND HARDWARE PROVIDERS HEREBY DISCLAIM AND MAKE NO OTHER REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, REPRESENTATIONS, GUARANTEES, OR WARRANTIES OF MERCHANTABILITY, ACCURACY, QUALITY OF SERVICE OR RESULTS, AVAILABILITY, SATISFACTORY QUALITY, LACK OF VIRUSES, QUIET ENJOYMENT, FITNESS FOR A PARTICULAR PURPOSE AND NON- INFRINGEMENT AND ANY WARRANTIES ARISING FROM ANY COURSE OF DEALING, USAGE OR TRADE PRACTICE IN CONNECTION WITH SUCH PRODUCTS AND SERVICES. BUYER ACKNOWLEDGES THAT NEITHER UBIQUITI NETWORKS NOR ITS THIRD-PARTY PROVIDERS CONTROL THE BUYER’S EQUIPMENT OR THE TRANSFER OF DATA OVER COMMUNICATIONS FACILITIES, INCLUDING THE INTERNET, AND THE PRODUCTS AND SERVICES MAY BE SUBJECT TO LIMITATIONS, INTERRUPTIONS, DELAYS, CANCELLATIONS, AND OTHER PROBLEMS INHERENT IN THE USE OF COMMUNICATIONS FACILITIES. UBIQUITI NETWORKS, ITS AFFILIATES, AND THEIR THIRD-PARTY PROVIDERS ARE NOT RESPONSIBLE FOR ANY INTERRUPTIONS, DELAYS, CANCELLATIONS, DELIVERY FAILURES, DATA LOSS, CONTENT CORRUPTION, PACKET LOSS, OR OTHER DAMAGE RESULTING FROM ANY OF THE FOREGOING. In addition, UBIQUITI NETWORKS does not warrant that the operation of the Products will be error-free or that operation will be uninterrupted. In no event shall UBIQUITI NETWORKS be responsible for damages or claims of any nature or description relating to system performance, including coverage, buyer’s selection of products (including the Products) for buyer’s application and/or failure of products (including the Products) to meet government or regulatory requirements.

Limitation of Liability

EXCEPT TO THE EXTENT PROHIBITED BY LOCAL LAW, IN NO EVENT WILL UBIQUITI OR ITS SUBSIDIARIES, AFFILIATES OR SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES
(INCLUDING LOST PROFIT, LOST DATA, OR DOWNTIME COSTS), ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE PRODUCT, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR OTHER LEGAL THEORY, AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Note

Some countries, states, and provinces do not allow exclusions of implied warranties or conditions, so the above exclusion may not apply to you. You may have other rights that vary from country to country, state to state, or province to province. Some countries, states and provinces do not allow the exclusion or limitation of liability for incidental or consequential damages, so the above limitation may not apply to you. EXCEPT TO THE EXTENT ALLOWED BY LOCAL LAW, THESE WARRANTY TERMS DO NOT EXCLUDE, RESTRICT OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE LICENSE OF ANY SOFTWARE (EMBEDDED IN THE PRODUCT) TO YOU. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to any transactions regarding the sale of the Products.

Compliance

FCC

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions.

• This device may not cause harmful interference, and
• This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operations of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

This radio transmitter FCC ID: SWX-UAPACM has been approved by FCC to operate with the antenna types listed below with the maximum permissible gain and required antenna impedance for each antenna type indicated. Antenna types not included in this list, having a gain greater than the maximum gain indicated for that type, are strictly prohibited for use with this device.

Antenna Information: 2 Omnidirectional antennas, Gain: 3 dBi (2.4 GHz), 4 dBi (5 GHz)

Industry Canada

CAN ICES-3(A)/NMB-3(A)

This Class A digital apparatus complies with Canadian CAN ICES-003. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that permitted for successful communication.

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause undesired operation of the device.

This radio transmitter (IC: 6545A-UAPACM) has been approved by Industry Canada to operate with the antenna types listed below with the maximum permissible gain and required antenna impedance for each antenna type indicated. Antenna types not included in this list, having a gain greater than the maximum gain indicated for that type, are strictly prohibited for use with this device.

Antenna Information: 2 Omnidirectional antennas, Gain: 3 dBi (2.4 GHz), 4 dBi (5 GHz)

RF Exposure Warning

The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be located or operating in conjunction with any other antenna or transmitter.

CE Marking

CE marking on this product represents the product is in compliance with all directives that are applicable to it.

Alert Sign (!) Follows CE Marking

The alert sign must be indicated if a restriction on use is applied to the product and it must follow the CE marking.

RoHS/WEEE Compliance Statement

European Directive 2012/19/EU requires that the equipment bearing this symbol on the product and/or its packaging must not be disposed of with unsorted municipal waste. The symbol indicates that this product should be disposed of separately from regular household waste streams. It is your responsibility to dispose of this and other electric and electronic equipment via designated collection facilities appointed by the government or local authorities. Correct disposal and recycling will help prevent potential negative consequences to the environment and human health. For more detailed information about the disposal of your old equipment, please contact your local authorities, waste disposal service, or the shop where you purchased the product.

Declaration of Conformity

Hereby, UBIQUITI NETWORKS declares that this UBIQUITI NETWORKS device is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

Online Resources

• Support help.ubnt.com
• Community community.ubnt.com
• Downloads downloads.ubnt.com

2016-2017 Ubiquiti Networks, Inc. All rights reserved. Ubiquiti, Ubiquiti Networks, the Ubiquiti U logo, the Ubiquiti beam logo, TOUGHCable, and UniFi are trademarks or registered trademarks of Ubiquiti Networks, Inc. in the United States and in other countries. All other trademarks are the property of their respective owners.

FREQUENTLY ASKED QUESTIONS

What is the Ubiquiti UAP-AC-M UniFi AC Mesh In/Out Dual-Band Access Point?

The Ubiquiti UAP-AC-M is a versatile dual-band access point designed for indoor and outdoor use. It offers reliable wireless connectivity and is part of the UniFi AC Mesh product line by Ubiquiti.

What are the supported wireless standards for the Ubiquiti UAP-AC-M access point?

The Ubiquiti UAP-AC-M supports the 802.11ac wireless standard, providing high- speed wireless connectivity on both the 2.4 GHz and 5 GHz bands.

Is the Ubiquiti UAP-AC-M access point weatherproof?

Yes, the Ubiquiti UAP-AC-M access point is weatherproof and designed for both indoor and outdoor use. It can withstand various environmental conditions.

Can I manage multiple Ubiquiti UAP-AC-M access points through a centralized controller?

Yes, you can manage and configure multiple Ubiquiti UAP-AC-M access points using the UniFi Controller software. This allows for centralized management and control of all your access points from a single interface.

Does the Ubiquiti UAP-AC-M access point support Power over Ethernet (PoE)?

Yes, the Ubiquiti UAP-AC-M access point supports Power over Ethernet (PoE), allowing you to power the device and provide network connectivity through a single Ethernet cable.

What is the maximum wireless speed supported by the Ubiquiti UAP-AC-M access point?

The Ubiquiti UAP-AC-M access point supports wireless speeds of up to 300 Mbps on the 2.4 GHz band and up to 867 Mbps on the 5 GHz band.

Can I create a mesh network with multiple Ubiquiti UAP-AC-M access points?

Yes, the Ubiquiti UAP-AC-M access point supports mesh networking. You can create a mesh network by connecting multiple access points wirelessly to extend the coverage and improve network performance.

Does the Ubiquiti UAP-AC-M access point have multiple Ethernet ports?

The Ubiquiti UAP-AC-M access point has a single Gigabit Ethernet port for network connectivity and Power over Ethernet (PoE) support.

Can I set up multiple SSIDs (wireless networks) on the Ubiquiti UAP-AC-M access point?

Yes, you can create multiple SSIDs on the Ubiquiti UAP-AC-M access point, allowing you to have separate wireless networks with different settings and access permissions.

Does the Ubiquiti UAP-AC-M access point support VLAN tagging?

Yes, the Ubiquiti UAP-AC-M access point supports VLAN tagging, which allows you to segregate network traffic and create virtual LANs for different purposes.

Is the Ubiquiti UAP-AC-M access point compatible with the UniFi Protect video surveillance system?

No, the Ubiquiti UAP-AC-M access point is primarily designed for wireless connectivity and does not have built-in support for the UniFi Protect video surveillance system. However, it can be used alongside the UniFi Protect system for network connectivity purposes.

Can I use the Ubiquiti UAP-AC-M access point as a wireless bridge?

Yes, the Ubiquiti UAP-AC-M access point can be configured as a wireless bridge to connect wired devices to a wireless network.

Does the Ubiquiti UAP-AC-M access point support guest network functionality?

Yes, the Ubiquiti UAP-AC-M access point supports guest network functionality, allowing you to create a separate wireless network for guests with restricted access.

Can I manage the Ubiquiti UAP-AC-M access point using a mobile app?

Yes, you can manage and monitor the Ubiquiti UAP-AC-M access point using the UniFi Network mobile app, available for iOS and Android devices.

Does the Ubiquiti UAP-AC-M access point support band steering?

Yes, the Ubiquiti UAP-AC-M access point supports band steering, which helps to steer compatible client devices to the optimal wireless band (2.4 GHz or 5 GHz) for better performance.

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