Apps Artspira App User Guide
- October 30, 2023
- APPs
Table of Contents
Artspira App
Quick Guide
(for SDX series cutting machines)
Version 0
USING THIS GUIDE
The Artspira app provides ample cutting data content and can be used to
transfer data from your smart device to your Brother cutting machine (SDX
series) via a server.
This guide provides basic operating procedures for using the Artspira app as
well as for using the cutting machine to retrieve content provided by the app.
For detailed instructions on using the cutting machine, refer to the Operation
Manual supplied with it.
PRECAUTIONS
- In order to use the functions of the app, the cutting machine’s software must be updated to the latest version.
- The release period for the software supporting the app may differ depending on the product sales region.
- We recommend using the latest version of the app so that it can be used under optimal conditions.
- Note that the screens and icons shown in the procedures may differ from the actual ones.
TRADEMARKS
Google Play is a trademark of Google Inc. Use of this trademark is subject to
Google Permissions.
App Store is a service mark of Apple Inc., registered in the United States and
other countries.
Any company and product names appearing on Brother products and related
documents are trademarks or registered trademarks of the respective companies.
BASIC OPERATIONS
■ Installing the app
- Access Google Play™ or the App Store on your smart device.
- bInstall the [Brother Artspira] app.
■ Connecting
-
Connect the cutting machine to the wireless network.
For details on making connections, refer to the Operation Manual for the cutting machine. -
Tap the Artspira icon on your smart device to open the app.
-
Log in to the Artspira app.
Memo
• If you have a CanvasWorkspace ID and your screen has CanvasWorkspace login button, login with the same login ID and password. CanvasWorkspace and the Artspira app will automatically be linked.
• If you have a CanvasWorkspace ID and your screen does not have CanvasWorkspace login button, login with any other ID and set the “ACCOUNT LINKAGE” for CanvasWorkspace in Artspira app setting screen. -
Tap in the home screen to register the machine.
Memo
• If the machine has already been registered with CanvasWorkspace, it does not need to be registered with the Artspira app.
• Up to four compatible embroidery machines and cutting machines can be registered. -
Select [Cutting Machine], and then follow the instructions that appear in the app to register the cutting machine with the app.
When registration is finished, data can be transferred to the machine from the app.
■ Transferring data from the app
- Select content from the home screen or, from your favorite category, a pattern to be transferred. If necessary, edit it before transferring.
- After editing is finished, tap [Transfer] to transfer the data to the server.
Memo
• Data transferred to the server will be deleted after a certain period of time has passed.
• Data for only one pattern at a time can be transferred. If data had already been transferred to the server, it will be overwritten. If a single project contains multiple cutting data, use the cutting machine to retrieve the previously transferred data before transferring the next one.
■ Using the cutting machine to retrieve data
Using a WLAN-compatible cutting machine that supports the app, retrieve the
data transferred to the server.
- Touch [Retrieve Data] in the home screen.
- Touch to open the pattern transferred to the server.
The mat layout screen appears.
TROUBLESHOOTING
If a problem occurs while opening data from the Artspira app, find a solution for the corresponding issue from those listed below. If this product stops operating correctly, check the following possible problems as well as the Q&A on the Brother support website (https://s.brother/csyai/). If the problem persists, contact Brother Customer Service or a Brother authorized service center. If a problem occurs while cutting, refer to the manual supplied with your machine.
| Symptom | Possible cause (or result) | Solution |
|---|---|---|
| is not available. | Registration of the machine with the Artspira app has not | |
| been completed. | Tap in the app, and then register the machine to be used. |
The pattern transferred from the Artspira app does not appear on the screen of
the machine.| A machine different than the one to be used was selected when
the data was transferred from the Artspira app.| Select the correct machine in
the Artspira app, and then transfer the data again.
The storage period on the server has elapsed.| Data is erased from the server
after a certain period of time has elapsed since the data was transferred.
Retrieve the data on the machine as soon as possible after transferring the
data.
The machine’s software has not been updated to the latest version; therefore,
an app pattern cannot be retrieved.| Update the software of the machine to the
latest version. For details on
updating the machine, refer to the Operation Manual supplied with it.
Data cannot be saved to the machine.| There is not enough of the machine’s
memory available.| Delete unwanted data, and then try saving again.
Data cannot be saved to a USB flash drive.| Data from the Artspira app cannot
be saved to external memory.| Save to the machine’s memory.
The login ID displayed in the machine’s settings screen is different from the
CanvasWorkspace ID.| Since a login ID other than for CanvasWorkspace was used
to log in to the Artspira app, the ID was changed to that for the Artspira
app.| If the CanvasWorkspace link setting in the settings screen of the
Artspira app is turned on, data from any app can be retrieved, even if the ID
display ed on the machine has been changed.