UNH Telecom Avaya Workplace Agent Login User Guide

UNH Telecom Avaya Workplace Agent Login

UNH Telecom Avaya Workplace Agent Login Guide

This guide provides instructions on how to log in and use the call center feature of the Avaya Workplace program.

Logging In

To log in to the call center:

1. Open the Avaya Workplace program.
2. Select the six-square icon.
3. If you don’t see the center-related buttons on the Button Module, select the >- icon.
4. In the new window, enter your 5-digit call center login.
5. Select LOGIN.

Answering Call Center Calls

To start/resume answering call center calls:

1. On the Button Module, press the AVAILABLE – button.
2. The black/green icon on the Auto In – button indicates you are answering call center calls.

Temporarily Stopping Call Center Calls

To temporarily stop answering call center calls:

1. On the Button Module, press the Aux Work – button.

Logging Out

To log out of the call center:

1. On the Button Module, press the Login Logout- button.

How to log into call center

1. In the Avaya Workplace program, select the six-square icon.
   If you don’t the center-related buttons on the “Button Module”, select the “>”- icon.

2. On “Button Module” (new window, press the “Login Logout” – button,

3. In the new window.

   • Enter your 5-digit call center login.
   • Select “LOGIN”.

4. The black/green icon on the “Login Logout” – button indicates you’re logged in to the “call center” calls.
   To start answering the “call center” calls, go to step no.1 on page no.6

Status change start/resume answering “call center” calls

1. On the “Button Module”, press the “AVAILABLE” – button.
2. The black/green icon on the “Auto In” – button indicates you are answering “call center” calls.

Status change to temporarily stop answering “call center” calls

1. On the “Button Module”, press the “Aux Work” – button”.
2. The black/green icon on the “Aux Work” – button indicates you no longer answering “call center” calls and are still logged into the “call center”.

How to log out of the call center

1. On the “Button Module”, press the “Login Logout”- button.
2. The red/black income on the “AGNET LOGIN/LOG..” – button indicates that you’re not logged into the “call center”.

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