V I V O DESK-V102E Black Electric Stand Up Desk Frame Workstation Instruction Manual
- October 30, 2023
- V I V O
Table of Contents
Black Electric Single Motor Desk Frame
SKU: DESK-V102E
Instruction Manual
ASSEMBLY VIDEO AVAILABLE:
https://vivo-us.com/products/desk-v102e
Follow along step-by-step with our video walk through by scanning the QR code
with your mobile device or by following the product link: vivo-
us.com/products/desk-v102e
help@vivo-us.com / 309-278-5303/ www.vivo-
us.com
Contact Us First!
DO NOT RETURN ITEM
Our friendly product support team is here to help!
PERSONABLE CUSTOMER SUPPORT
7AM – 7PM
Monday-Friday
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Give us a Call: 309-278-5303| Chat Us: www.vivo-us.com| Email Us: help@vivo-us.com
We’re Here for You!
Our customer-minded support team is here for YOU,
Monday-Friday 7am-7pm CST.
We offer immediate assistance with rapid response times from customer service
agents and product technicians to help you every step of the way!
Missing a Part?
If any parts are received damaged / defective OR you are missing a part,
please reach out to us within 30 days of product delivery to have it replaced
at no cost.
We are happy to replace parts to ensure you have a fully functioning product
PRE-ASSEMBLY | BEFORE YOU BEGIN
** If you do not understand these directions, or if you have any doubts
about the safety of the installation, please call a qualified technician.
Check carefully to make sure there are no missing or defective parts. Improper
installation may cause damage or serious injury. Do not use this product for
any purpose that is not explicitly specified in this manual. Do not exceed
weight capacity. We cannot be liable for damage or injury caused by improper
mounting, incorrect assembly or inappropriate use.
WARNING: CHOKING HAZARD**
SMALL PARTS – NOT FOR CHILDREN UNDER 3 YEARS. ADULT SUPERVISION IS REQUIRED.
TIPOVER WARNING SERIOUS OR FATAL CRUSHING INJURIES CAN OCCUR FROM TIPOVER. TO
HELP PREVENT TIPOVER:
- NEVER ALLOW CHILDREN TO CLIMB, STAND, HANG, OR PLAY ON ANY PART OF TV OR TV CART.
- USE TIPOVER RESTRAINT OR ANCHOR STAND TO WALL
USE OF TIPOVER RESTRAINTS MAY ONLY REDUCE, BUT NOT ELIMINATE RISK OF TIPOVER.
WEIGHT CAPACITY
DO NOT EXCEED WEIGHT CAPACITY. Failure to do so may result in serious injury.
Product Warranty
For the most up to date details on your product’s warranty, please visit the
product’s listing on our website or reach out to customer support.
vivo-us.com/products/desk-v102e
Returns | Product Didn’t Work Out?
We offer a hassle-free 30 day return on all products. Contact customer support
at 309-278-5303 or help@vivo-us.com. Please note: For items ordered in error
or no longer needed, the return shipping charges will be at the buyer’s
expense.
TOOLS NEEDED:
PACKAGE CONTENTS
Please consult the parts list below and ensure you have everything you need to assemble your product. If parts are missing or damaged, please contact us.
NOTE: SOME HARDWARE INCLUDED MAY NOT BE USED
ASSEMBLY STEPS
STEP 1: Attaching the Crossbar
Loosen set screw on Crossbar (A) to adjust length and re-tighten. Attach
Crossbar (A) to Motorized Leg (B) with M6x50mm Screws (S-E) and M6x25mm Screws
(S-C), as shown below.
Have a question? Give us a quick call / chat!
309-278-5303 or vivo-us.com
STEP 2: Attaching Side Brackets
STEP 3: Apply Anti-Vibration Pads
STEP 4 : Installing Desk Feet
STEP 5: Adjusting Frame Width to Desktop
STEP 6 : Installing the Sync Rod Loosen the knobs on the Sync Rod (E) and extend the hex shaft. Insert hex shaft into the Leg (C), making sure the metal retaining ring makes contact with the Leg. While holding the hex shaft with one hand, extend sync rod onto the spline shaft of Motorized Leg (B). Retighten knob. Tighten set screw on Crossbar (A) to secure frame width.
STEP 7: Installing the AC Adapter
STEP 8: Connect Frame to Desktop
STEP 9 : Connecting the Controller
STEP 10 : Attaching the Controller
STEP 11: Level Desk
Turn desk frame over and adjust using the leveling knobs under the desk feet,
if needed.
Perform Reset Process outlined on page 13 before using desk for first time.
CAUTION: At least two people are required when turning over the desk, or
serious bodily injuries might occur
CONTROLLER
OPERATING INSTRUCTIONS: When the system is powered on, you will hear a
beep and the existing desktop height will be displayed on the control panel.
Sleep Mode
After resting for 1 minute, the screen will turn off to prevent accidental
operation. Touch the screen to exit sleep mode and operate the desk.
Upward and Downward Movement
Press and hold the up or down arrow until the desk reaches the desired height.
Memory Mode
To store a certain height in the controller’s memory, first press “M”. The
letter “S-” will be displayed. Now press “1”, “2” or “3” within five seconds
to store the current height in memory.
Each number can store a different height. Once in memory, you can recall any
of the three height settings by pressing the corresponding button. Touching
any button will stop the automatic adjustment.
Timed Reminder Mode
To set the timer, press “T”. The display will flash “0.5h” representing 30
minutes. Press “T” repeatedly to increase 0.5 hours at a time. The maximum
timer setting is 2 hours. The timer is set when the display stops flashing and
the light in the top right corner of the controller is on. When the timer has
reached the set time, three beeps will sound reminding the user to adjust the
working position. Once the timer setting has expired, the unit’s timer is
canceled. To deactivate the timer, press “T” five times or until the current
height is displayed and the light in the upper right corner is turned off.
Switch the Display from Centimeter to Inch
The preset measurement shown on the display is cm. If you would like to change
cm to inch, restart the system by unplugging for at least 5 seconds and plug
back in, then press “T” for at least 3 seconds. The controller will beep twice
(beeps twice if changing to inch, and beeps once changing to cm) and change
the displayed unit. Repeat to switch back from inch to cm.
Collision Detection Mode
To set the Collision Detection sensors, press and hold the “M” and “T” buttons
for 5 seconds until you hear two beeps. This indicates you are in Collection
Detection Settings Mode. The screen will display the current sensivitivy level
(Level 3 by default). Press the “up” or “down” arrows to adjust to desired
level. 1 is the lowest sensitivity and 5 is the highest. When finished, press
the “M” button to save and exit.
0: Turn Off Collection Detection
1-5: Sensitivity Levels. 1 is the lowest and 5 is the highest
sensitivity.
Please note: You must press the “M” button within 8 seconds of selecting the
sensitivity level or the system will revert to default setting.
Reset Mode
While the unit is powered on, press the down arrow until the desk moves to the
fully lowered position. Restart the system by unplugging for at least 5
seconds and plug back in, then hold the down arrow until RST is displayed. The
desk will move to the lowest position, then raise approximately 5mm and stop
to complete the reset process.
| Error Code | Description/Resolution |
|---|---|
| ER1 | Overload in downward direction. Disconnect and reconnect power. |
| ER2 | Overheating in controller. Wait 18 minutes to allow controller to cool. |
| ER3 | Motor connection fault. Reconnect motor and reset desk. |
| ER5 | Desk weight limit exceeded. Decrease desk load before operating. If error |
appears after reducing weight, the AC adapter may need to be replaced.
- Self-protection function: The unit will enter a protective mode should the system operate in excess of 2 minutes with “HOT” on the controller display. The system will return to normal operation after approximately 18 minutes.
- Over-current protection mode: While operating, should the load on the desk exceed rated specifications, the system will enter into over-current protection mode to protect the system from damage. When this happens, the desk will move downward approximately 30mm and come to a stop with the current height displayed.
- Do NOT remove or reconnect power to reset the unit when in a protective or “HOT” state, as this may damage the electronics.
CHECK OUT OTHER GREAT PRODUCTS FROM EXPLORE MORE AT VIVO-US.COM
We offer a wide array of home & office products to fit your needs. From height
adjustable desks to monitor mounts to keyboard trays and more!
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SPEAKER MOUNTS & STANDS
Whether you’re mounting a soundbar or surround sound system, we’ve got a
mounting solution to fit your needs| CABLE MANAGEMENT
Clean up tangled work spaces with our sleek cable management solutions!|
MONITOR MOUNTS
From single monitor mounts to hex mount, grommet or clamp-ons, we’ve got a
mounting solution for your setup.
https://vivo-us.com/collections/speaker-mounts-and-stands
https://vivo-us.com/collections/cable-management
https://vivo-us.com/collections/monitor-mounts
WHO WE ARE
VIVO is more than a brand of ergonomic office furniture. We are a team of
creative and innovative individuals working together to offer high quality,
affordable ergonomic solutions. We think and work outside of the box to serve
you, our customer, to the best of our abilities.
Need Assistance?
We Would Love to Help!
Personable Customer Support | Mon-Fri 7am-7pm
We offer immediate assistance with rapid response times from customer service
agents and product technicians to help you every step of the way!
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Call Us: 309-278-5303
Average Resolution Time: 5m 4s| Chat Us: www.vivo-us.com
Average Resolution Time: < 15m| Email Us: help@vivo-us.com
Average Resolution Time: 1HR 8M
23% within < 15m
38% within < 30m
61% within < 1hr
83% within <2hr
92% within < 3hr
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LAST UPDATED: 07/16/2022
REV7.5LF
References
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- VIVO - Desks, Monitor Mounting, and More Home & Office Solutions – VIVO - desk solutions, screen mounting, and more
- Electric Single Motor Desk Frame with Touch Screen Memory Controller – VIVO - desk solutions, screen mounting, and more
- VIVO - Desks, Monitor Mounting, and More Home & Office Solutions – VIVO - desk solutions, screen mounting, and more