Sylvan SL38E Smart Entry Longplate Handle Installation Guide

: October 30, 2023
: sylvan

Sylvan SL38E Smart Entry Longplate Handle

Sylvan SL38E Smart Entry Longplate Handle

Introduction

Thank you for choosing Sylvan, this lock is for Residential use only, and its two year warranty (mechanical and electronic) only applies for locks being used for residential use.

To ensure you get the best out of your purchase we ask that you follow the below:

Please read these instructions fully before installation of this lock.
We recommend this lock is installed by a professional installer or a serious DIYer to ensure correct installation and operation.
The supplied rubber boots must be installed; however, this smart lock requires a smooth flat surface to hold its water tightness. This lock is not suitable for use on a tongue and groove door, where water can penetrate the lock via a groove in the door.
We recommend that this lock is never fully exposed to direct weather for long periods of time. For long lasting properties of the product, positioning the lock under a eve or sheltered position is best.
This lock is rated IP55, but only on the outward face of the lock. No warranty is given if the lock gets damaged from water for the inside of the door.
This lock is not suitable for use on a gate.
This lock comes with a mechanical key override, this can be used in a situation of complete battery loss. We recommend an override key is put somewhere safe outside in case complete power loss.
Replace batteries when they are showing low voltage on the app.
All batteries used with this lock must be high quality Alkaline (4 x AA batteries), to ensure long lasting use.
Lithium or rechargeable batteries cannot be used with this lock.

Installation Video
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App Setup Video
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Lock Dimensions

Product specifications

Model number	SL38E	Door thickness range	35mm – 60mm
Material of Manufacture	Aluminum alloy	IP rating	IP55
Weight	3 kg	Type of use	Residential use only
Options of unlocking	Bluetooth Fingerprint Passcode Card
Mechanical key Gateway (optional) Disc (optional)	Passcode capacity	App

unlocks infinite Fingerprints: 200 max

Passcodes: 150 max RFID Cards: 200 max

Anti Peeping Technology
This lock offers anti-peeping virtual passcode entry by inputting a random passcode either before or after the proper passcode followed by the # key.

SL38E Packing List

Front panel
Qty x1
Back panel
Qty x1
User manual
Qty x1
Installation template
Qty x1
Mortice lock / latch
Qty x1
Striker plate
Qty x1
RFID cards
Qty x3
Mechanical keys
Qty x 2
Waterproof rubber boot
Qty x2
Striker Plate Box
Qty x1
Wood screws 4x25mm – Qty x4
Wood screws
4x25mm – Qty x4
Short spindle 60mm
Qty x1 (for narrow doors 35mm or greater)
Long Spindle 80mm
Qty x1 (for wider doors 65mm or less)
Sliding T slot screw
M5x 35mm Qty x1
Connection posts
Qty x3 (M4x30 – for 35-40mm Door thickness)
(M4x35 – for 40-60mm Door thickness)
Various M5 machine screws
Qty x3 (25mm, 30mm, 40mm)
Split pin
Qty x1
Smart hub
Qty x1 (optional)
Smart Disc (optional)

Installation

Check handing of the lever
Below are the instructions to change handing.

Remove handing screws
Rotate the handle upwards to the left or right depending on handing direction.
Reinsert the screws after adjusting handing direction.

Back (inside) Panel

Remove handing screws
Rotate the handle upwards to the left or right depending on handing direction.
Reinsert the handing screws after adjusting handing direction

Step 1: Install Latch (see latch instructions included)
Installation

Mark and crop door using installation template provided
Ensure holes are clear of any sharp edges and clean of swarf and wood dust.
Adjust tongue of latch depending on the way the door operates (refer to page 6)

Step 2 : Install Outside Lock Panel
Installation

Fit spindle to outside panel with the correct length of spindle for the door thickness
IMPORTANT
Ensure the split pin is fitted through the follower and spindle and the end is bent around to prevent it working out later.
Install rubber boots (outside and inside unit), ensuring they fit correctly into each the receiving holes in the back face of the panel. NOTE these only fit one way correctly.
Feed lock through the door aligning spindle and posts through lock and predrilled holes in the door.

IMPORTANT
Feed power cable through door to ensure adequate space to accept excess cable in the door to prevent the cable from being crushed, damaged or cut during the installation.

Step 3 : Install Inside Lock Panel

Align rubber boot mounting plate to the exterior door face and fit the latch screws.
IMPORTANT
Plug in power cable ensuring the plug is around the correct way for the plug to accept its receiver correctly, making sure the clip is correctly engaged.
IMPORTANT
Do not pull on the plug or cable with force or let the hardware hang from the cable, damaged caused will void the warranty
Fit the fixing screws that are the correct length to align the lock to the door.
Before final tighten ensure the lock is sitting vertical and that no excess cables have been caught against the door.
Ensure the rubber boots are sitting flat against the door.
Finally, hand tighten the lock hard against the door face.
Install the correct type of batteries into the lock (4 x Alkaline AA batteries)
Re attach battery cover plate
Finally fit striker plate and striker box to the door frame ensuring that the latch and bolts work freely when the door is closed.
To test the correct operation of the deadbolt of the lock test by lifting the inside handle up and ensuring it runs freely into the striker plate without any resistance. If binding occurs the striker plate might need a re adjustment in position.
Installation of the lock is now complete

Lock Installation Checklist

Holes drilled and aligned as per drilling template.
Ensure the rubber boot is aligned correctly with a good seal on the door, also making sure the lugs are correctly seated in their holes .
Ensure split pin is installed correctly, securing the spindle and bending end.
Ensure all screws and bolts are correctly tightened.
Ensure power cable is installed and not bent or\ crimped in door.
Check batteries are Alkaline and installed correctly.
Check to see if the lock requires a software update via the TT App

Manual reset:

If you are not admin of the Smart Lock, remove battery cover and complete:

Long press the reset button beneath the battery case for 5 seconds or until you hear: “Please Input Initialization Passcode”.

Now input code “000#” on the keypad.

The system reset will be complete. From here you can re-link the SL38E Smart Lock to your phone via the TT App.

*Note: this will clear all previous users from the locks memory

Using your Sylvan SL38E Smart Lock

Manually unlocking with Key

The SL38E Smart Lock has a mechanical key override to unlock it. The lock location is under the front panel.

Insert one of the included keys, turn and pull handle down to unlock.

Shown is the location of the mechanical key barrel, The Micro USB port beside it can be used to power up the Smart Lock if the batteries fail. When connected to a power bank or battery source, the Smart Lock can be powered up and then a PIN Code, RFID Card or the app can be used to unlock it.

Maintenance Guide

Maintenance should be carried out on your lock every 6 months:

Check that the screws fixing the mortice Lock are tight.
Check that the screws fixing the rear panel to the front panel are tight.
Check if batteries need replacing. If battery percentage is low replace with four fresh Alkaline 1.5V AA batteries.
Wipe the surface of the Lock with a damp cloth, we recommend only water is used.
This will help remove any dust or micro contaminants from the surface.
It is also recommended to do a full factory reset of the Smart Lock to ensure software runs correctly.
Check rubber boot to ensure the seal between lock and door is still good.

*Note: In settings on the app, the reset button can be switched on or off depending if you want this feature available to anyone with access to the inside panel.

TTLock App Set-up instructions

Download app

Download the TTlock app onto your device
Through Apple (IOS version) use app store to download TTlock
Through Android version go through Google play (English version)

Otherwise use the below QR codes

| | TTLock App
---|---|---

TTlock App

TTlock supports multiple types of locks and devices
TTlock currently supports 200 countries
Verification codes will be sent to users’ mobile phone or email depending on how you have registered above.

Register a new account (phone number or email) or login with an existing account if you already\ have one.
With App open touch on main screen + Add lock
While standing near the lock (and with the 4 good quality AA alkaline batteries installed into the lock) wake the lock up by touching the key pad.
Your lock will appear on the screen, then click +
Rename the lock. e.g. home front door
The lock is now successfully added to the app.
If you have downloaded the app and loaded your lock on your device you are now the administrator of this lock, from here you can now add or delete users / passcodes / RFID card etc.

Management of app and lock

Bluetooth (lock and unlock)

Make sure your phone has Bluetooth is switched on your phone
The app can be used to lock or unlock the door by using Bluetooth within a 5m range.
Note: the lock will automatically re lock itself depending on the setup of the auto lock function through the app.
From the app push the (padlock) symbol to lock or unlock the device.
Note: 5-meter Bluetooth range can vary depending on interference such as steel, thick walls and micro wave interference etc.

Setting a passcode

Passcodes are another way of unlocking the device
This lock can accept up to 150 unique PIN codes.
Careful consideration should be taken to ensure each PIN is set up in a way that they can be well managed at a later time. We suggest naming each PIN with the name of the person using it. E.g. Bobs PIN
We suggest when setting up passcodes to do it via the custom setting to create your own pin number. It needs to be between 4-9 digits.
Recurring PIN codes used to give access to the user of this code at certain time of day and week.
You can also set up Pin codes for One timed and also timed access (for example a tradesperson working in your house for a short period of time).

RFID cards

This lock comes with three RFID cards and can store up to 200 unique RFID cards.
To add these to the lock, touch RF Cards, then add card
Decide if a Permanent or Timed or Recurring user
Name the Card (we suggest the users name) e.g. Bobs RFID
Then touch card against keypad to accept card to lock

Passage mode

The TT app can be used to put the lock into passage mode. NB: Passage mode is where the lock can be opened without a passcode etc
Under the setting tab of the lock, you can switch passage mode on or off
You can also set up a calendar so that the lock can go into passage mode on certain days at certain times.
Note for security reasons the passage mode only starts once a successful entry to unlock the lock has been accepted.
To lock the door when in passage mode, press and hold the # key on the lock.

Finger Prints

This lock can accept up to 200 Unique finger prints

From main screen click on Finger print
Then add finger print
Decide if a Permanent, Timed or Recurring user
Name the finger print (we suggest the users name) eg Bobs Finger
The app then prompts you to present your finger or thumb to the reader.
Watch and listen to the prompt of the app and lock you will see the image of the finger print and be asked to present yours to the reader.
You will be asked to do this a number of times until all parts of the image on the app turn from black to blue
We suggest for convenience and user speed to save your finger print in a number of different positions. EG Bobs 1 finger, Bobs 2 finger etc.

Remote unlock

Add the smart hub via the first screen of the TTlock app
Click on add Gateway
Choose the G2 (Wi-Fi) option
Connect power to the gateway and the indicator light will flash red, it’s now in programming mode
Click next
Once seen it will ask for you to name the gateway e.g. (garage door gate way)
It will also ask for your Wi-Fi password (Note this needs to be a 2.4G) signal. 5G is not supported
Then the gateway is connected.
Check that the gateway is online under the gateway link off the front page
Ensure the gate way is within 10 meters of the loc
In the setting screen of the lock click on gateway and you should see your named gateway.
On the settings page select ‘Turn on Remote Lock’.
On the main programming screen of the lock a small Wi Fi symbol now appear next to the padlock symbol of the app.
By clicking on the Wi Fi symbol, then clicking Remote unlock you will then be able to remotely unlock your lock from anywhere using the secure Wi Fi connection.
The app will show when the lock has been successfully unlocked.

Privacy Lock

New feature with the SL38E is a privacy lock. To use it, enable in the lock settings and use sliding button on inside panel of the Smart Lock as shown. Red means only the Key Override or Master Admin can enter, all other pincodes and RFID cards won’t unlock the SL38E. Green means lock is in normal mode. The SL38E will move from red to green when you pull down the inside lever.

Note: Privacy can be switched on or off from the app. By switching the turn off feature, this will disable the button on your lock.
Privacy Lock

Note:

Please keep this booklet and receipt so that you can use it when you need warranty service.
We provide you with a two-year warranty from the date of purchase.

127 Diana Drive
Glenfield
Auckland 0627
Ph: +64 9 444 5359
Email: sales@gdrutter.co.nz
Web: www.sylvan.co.nz

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