Keston C35 35kW Combi Gas Boiler User Guide

Keston C35 35kW Combi Gas Boiler

Product Information – Keston Combi2 C30 C35

The Keston Combi2 is a combination boiler that provides both central heating and instantaneous domestic hot water. It has full sequence automatic ignition and fan-assisted combustion. Due to its high efficiency, condensate is produced from the flue gases and is drained to a suitable disposal point through a plastic waste pipe at the base of the boiler. A condensate plume will also be visible at the flue terminal. The appliance must be installed and servicedby a Gas Safe registered engineer or a Registered Gas Installer in accordance with the current Gas Safety (Installation & Use) Regulations.

Safety Information

• The appliance installation and any work carried out on the appliance must be done in accordance with the current Gas Safety (Installation & Use) Regulations by a Gas Safe registered engineer or a Registered Gas Installer.
• The instructions provided in the user manual must be strictly followed for safe and economical operation of the boiler.
• The appliance must be earthed and supplied with 230V ~ 50Hz electricity with a fusing of 3A.
• The appliance must be disposed of in accordance with the WEEE Directive 2012/19/EU requirements and not with usual domestic refuse.

Product Usage Instructions

Before using the Keston Combi2, ensure that it has been installed and serviced by a Gas Safe registered engineer or a Registered Gas Installer in accordance with the current Gas Safety (Installation & Use) Regulations.

Follow these instructions for safe operation of the appliance:

Boiler Operation

• Turn on the preheat function to ensure that hot water is available immediately.

System Water Pressure

• Check the system water pressure regularly and ensure that it is within the recommended range.

Points for the Boiler User

• Follow the instructions provided in the user manual for safe and economical operation of the appliance.

Frozen Condensate Drain

• If the condensate drain freezes, contact a Gas Safe registered engineer or a Registered Gas Installer to resolve the issue.

Troubleshooting

• If any issues arise with the appliance, refer to the troubleshooting section of the user manual or contact a Gas Safe registered engineer or a Registered Gas Installer for assistance.

Display Functions – Normal Operation Mode

• Refer to the user manual for information on the display functions in normal operation mode.

Display Functions – Fault Messages

• Refer to the user manual for information on the display functions for fault messages.

For the very latest copy of literature for specification and maintenance practices, visit Keston’s website keston.co.uk where you can download the relevant information in PDF format.

INTRODUCTION

The Keston Combi2 is a combination boiler providing both central heating and instantaneous domestic hot water. Featuring full sequence automatic ignition and fan assisted combustion. Due to the high efficiency of the boiler, condensate is produced from the flue gases and this is drained to a suitable disposal point through a plastic waste pipe at the base of the boiler. A condensate ‘plume’ will also be visible at the flue terminal.

Safety
Current Gas Safety (Installation & Use) Regulations or rules in force. It is the law that this appliance installation and any work carried out on the appliance is carried out by a Gas Safe Registered engineer and in IE a Registered Gas Installer (RGII) in accordance with the above Regulations. It is essential that the instructions in this booklet are strictly followed, for safe and economical operation of the boiler.

Electricity Supply
This appliance must be earthed.

• Supply: 230 V ~ 50 Hz.
• The fusing should be 3 A.

Important Notes

• This appliance MUST NOT be operated without the casing correctly fitted and forming an adequate seal.
• If the boiler is installed in a compartment then the compartment MUST NOT be used for storage purposes.
• If it is known or suspected that a fault exists on the boiler then it MUST NOT BE USED until the fault has been corrected by a Gas Safe Registered Engineer. In IE a Registered Gas Installer (RGII)
• Under NO circumstances should any of the sealed components on this appliance be used incorrectly or tampered with.
• This appliance can be used by children 8 years and above. Also persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, provided they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.

BOILER OPERATION

Legend

• A. Domestic Hot Water Temperature Knob
• B. Central Heating Temperature Knob
• C. Hot Keys
• D. Boiler Status Display
• E. Burner On Indicator
• F. Mode Button

TO START THE BOILER

Start the boiler as follows:

1. Ensure that all hot water taps are turned off.
2. Switch on electricity to the boiler and check that all external controls, e.g. programmer and room thermostat, are on.
3. Press the Mode Button until Ready or On is shown underneath both the Tap and Radiator symbols.
4. Turn the Domestic Hot water temperature knob (A) clockwise until a 65°C target temperature is shown. Turn the Central Heating temperature Knob (B) clockwise until an 80°C target temperature is shown.

The boiler will commence the ignition sequence, supplying heat to the central heating, if required.

Note. In normal operation, the boiler status display (D) will display messages.

Boiler frost protection – boiler will fire if the temperature is below 5ºC.

During normal operation, the burner on the symbol (E) will remain illuminated when the burner is lit.

If the boiler fails to light after five attempts the following fault messages will be displayed:

To restart the boiler, press Restart. The boiler will repeat the ignition sequence. If the boiler still fails to light consult a Gas Safe Registered Engineer and in IE a Registered Gas Installer (RGII).

OPERATION MODES

• Winter Conditions – (Central Heating and Domestic Hot Water required)

  • Press the Mode Button until either Ready or On is shown under both the Tap and Radiator symbols [ ].
  • The boiler will fire and supply heat to the radiators.
  • The domestic hot water preheat will operate with the preheat button set to ‘Preheat On’.

• Summer Conditions – (Domestic Hot Water only required)

  • Press the Mode button until Ready or On is shown under the Tap symbol [ ] and Off is shown under the Radiator symbol [ ].
    OR

  • Set the central heating demand on the external controls to OFF.

  • The domestic hot water preheat will operate with the preheat button set to ‘Hot Water On’.

• Boiler Off

  • Set the mode button (C) to ‘BOILER OFF’. The boiler mains power supply must be left on to enable frost protection (see Frost Protection).

• PREHEAT – DOMESTIC HOT WATER

  • The domestic hot water heat exchanger within the boiler can be preheated to provide faster delivery of hot water at the tap.
  • The boiler is factory set with the preheat turned off to give standard hot water delivery and reduce gas usage.
  • If required, the preheat can be switched on for faster domestic hot water delivery. It can be turned to either ‘On’ or ‘Timed’. With preheat turned On, the boiler will operate periodically to maintain the domestic hot water heat exchanger in a preheated condition at all times. If ‘Timed’ is selected then the intelligent preheat function is active which learns the usage patten for domestic hot water over 7 days. It then fires the boiler to maintain the temperature of the domestic hot water heat in the boiler, as required to meet the predicted hot water draw-off. This improves the speed of response for DHW whilst minimising the use of gas.

CONTROL OF WATER TEMPERATURE

Domestic Hot Water
The domestic hot water temperature is limited by the boiler controls to a maximum temperature of 65ºC, adjustable via the domestic hot water temperature knob (A). At low DHW draw off rates the maximum temperature may exceed 65ºC.

Approximate temperatures for domestic hot water:

Due to system variations and seasonal temperature fluctuations domestic hot water flow rates/temperature rise will vary, requiring adjustment at the tap : the lower the flow rate the higher the temperature, and vice versa.

Central Heating
The boiler controls the central heating radiator temperature to a maximum of 80oC, adjustable via the central heating temperature knob (B).

Approximate temperatures for central heating:

For economy setting [ ] refer to Efficient Heating System Operation.

EFFICIENT HEATING SYSTEM OPERATION

• The boiler is a high-efficiency, condensing appliance that will automatically adjust its output to match the demand for heat. Therefore gas consumption is reduced as the heat demand is reduced.
• The boiler condenses water from the flue gases when operating most efficiently. To operate your boiler efficiently (using less gas) turn the central heating knob (B) until the leaf symbol is shown [ ]. In winter periods it may be necessary to turn the knob towards the ‘MAX’ position to meet heating requirements. This will depend on the house and radiators used.
• Reducing the room thermostat setting by 1ºC can reduce gas consumption by up to 10%.

WEATHER COMPENSATION

• When the Weather Compensation option is fitted to the system then the central heating temperature knob (B) becomes a method of controlling room temperature. Turn the knob clockwise to increase room temperature and anti-clockwise to decrease room temperature. Once the desired setting has been achieved, leave the knob in this position and the system will automatically achieve the desired room temperature for all outside weather conditions.

BOILER FROST PROTECTION

• The boiler is fitted with frost protection that operates in all modes, provided the power supply to the boiler is always turned on. If the water in the boiler falls below 5ºC, the frost protection will activate and run the boiler to avoid freezing. The process does not guarantee that all other parts of the system will be protected.
• If a system frost thermostat has been installed, the boiler must be set in winter mode, [ ], for the system frost protection to run.
• If no system frost protection is provided and frost is likely during a short absence from home it is recommended to leave the system heating controls or built-in programmer (if fitted) switched on and running at a reduced temperature setting. For longer periods, the entire system should be drained.

BOILER RESTART

• To restart the boiler, when directed in the listed fault messages press the “Restart” button. The boiler will repeat its ignition sequence. If the boiler still fails to start consult a Gas Safe Registered Engineer and in IE a Registered Gas Installer
  (RGII).

• MAINS POWER OFF

To remove all power to the boiler the mains power switch must be turned off.

SYSTEM WATER PRESSURE

The system pressure gauge which can be viewed by lowering the drop down door, indicates the central heating system pressure.  If the pressure is seen to fall below the original installation pressure of 1-2 bar over a period of time and continue to fall then a water leak may be indicated. In this event re- pressurise the system as shown below.  If unable to do so or if the pressure continues to drop a Gas Safe Registered Engineer and in IE a Registered Gas Installer  (RGII) should be contacted.

THE BOILER WILL NOT OPERATE IF THE PRESSURE HAS REDUCED TO LESS THAN 0.3 BAR UNDER THIS CONDITION.

To Top up the system :-

1. Ensure both 1. & B handles (blue & green) are in  closed position (as shown below) .
2. Remove the plug and cap and retain.
3. Connect the filling loop to the Domestic Hot Water (DHW) inlet and tighten. Also ensure that the other end of filling loop is hand tight.
4. Turn the Domestic Hot Water (DHW) Inlet blue handle  to the horizontal position.
5. Ensuring no leaks are seen, gradually turn the filling loop handle (green) B to the horizontal position.
6. Wait for the pressure gauge to reach 1 to 1.5 bar.
7. Once pressure is reached turn valves & B back to the closed position.
8. Disconnect the filling loop, replace cap and plug. There can be some water spillage at this point.

Filling Positions shown

Top Up Positions shown

POINTS FOR THE BOILER USER

In line with our current warranty policy we would ask that you check through the following guide to identify any problems external to the boiler prior to requesting a service engineers visit. Should the problem be found to be other than with the appliance we reserve the right to levy a charge for the visit, or for any pre-arranged visit where access is not gained by the engineer.

FOR ANY QUERIES PLEASE RING THE KESTON CONSUMER HELPLINE: 01482 443005
BOILER RESTART PROCEDURE – To restart the boiler press the restart button

FROZEN CONDENSATE DRAIN

This appliance is fitted with a siphonic condensate trap system that reduces the risk of the appliance condensate from freezing. However, should the condensate pipe to this appliance freeze, please follow these instructions:

• If you do not feel competent to carry out the defrosting instructions below please call your local Gas Safe Registered installer and in IE a Registered Gas Installer (RGII) for assistance.
• If you do feel competent to carry out the following instructions please do so with care when handling hot utensils. Do not attempt to thaw pipework above ground level.

If this appliance develops a blockage in its condensate pipe, its condensate will build up to a point where it will make a gurgling noise prior to locking out displaying “Blocked Flue/Condensate” on the display. If the appliance is restarted it will make a gurgling noise prior to it locking out displaying “Ignition Lockout” on the display.

To unblock a frozen condensate pipe;

1. Follow the routing of the plastic pipe from its exit point on the appliance, through its route to its termination point. Locate the frozen blockage. It is likely that the pipe is frozen at the most exposed point external to the building or where there is some obstruction to flow. This could be at the open end of the pipe, at a bend or elbow, or where there is a dip in the pipe in which condensate can collect. The location of the blockage should be identified as closely as possible before taking further action.
2. Apply a hot water bottle, microwaveable heat pack or a warm damp cloth to the frozen blockage area. Several applications may have to be made before it fully defrosts. Warm water can also be poured onto the pipe from a watering can or similar. DO NOT use boiling water.
3. Caution when using warm water as this may freeze and cause other localised hazards.
4. Once the blockage is removed and the condensate can flow freely, restart the appliance. (Refer to “To Start the boiler”)
5. If the appliance fails to ignite, call your Gas Safe Registered engineer. In IE a Registered Gas Installer (RGII).

Preventative Solutions
During cold weather, set the central heating temperature knob (B) to “MAX”, (Remember to return to original setting once cold spell is over).

Place the heating on continuous and turn the room thermostat down to 15ºC overnight or when unoccupied. (Return to normal after cold spell).

GENERAL INFORMATION

BOILER PUMP
The boiler pump will operate briefly as a self-check once every 24 hours, regardless of system demand.

MINIMUM CLEARANCES
Clearance of 165 mm above, 100 mm below, 2.5 mm at the sides and 450 mm at the front of the boiler casing must be allowed for servicing.

BOTTOM CLEARANCE
Bottom clearance after installation can be reduced to 5 mm. This must be obtained with an easily removable panel, to enable the system pressure gauge to be visible and to provide the 100 mm clearance required for servicing.

SERVICE REQUEST FUNCTION
When the boiler has been installed for more than 1 year the following message will appear on screen:

Press “Restart” to clear this message..

ESCAPE OF GAS
Should a gas leak or fault be suspected contact the National Gas Emergency Service without delay. Telephone 0800 111 999.

Ensure that;

• All naked flames are extinguished
• Do not operate electrical switches
• Open all windows and doors

CLEANING

For normal cleaning simply dust with a dry cloth. To remove stubborn marks and stains, wipe with a damp cloth and finish off with a dry cloth. DO NOT use abrasive cleaning materials.

MAINTENANCE

The frequency of servicing will depend upon the installation condition and usage but should be carried out at least annually by a Gas Safe Registered Engineer. In IE a Registered Gas Installer (RGII)

TROUBLESHOOTING

DISPLAY FUNCTIONS – NORMAL OPERATION MODE

Normal Operation Screens

How to adjust Boiler Temperatures

The display scrolls through a maximum of 3 messages under any operational condition, as shown above

Note. The temperatures shown below are for illustration purposes only. The measured temperatures will be shown on the boiler.

DISPLAY FUNCTIONS – FAULT MESSAGES

At Keston we take our environmental impact seriously, therefore when installing any Keston by Ideal Heating product please make sure to dispose of any previous appliance in an environmentally conscious manner. Households can contact their local authority to find out how. See https://www.gov.uk /managing-your-waste-an-overview for guidance on how to efficiently recycle your business waste.

Technical Training

Our Expert Academy offer a range of training options designed and delivered by our experts in heating.
For details please visit: expert-academy.co.uk

Ideal Boilers Ltd., pursues a policy of continuing improvement in the design and performance of its products. The right is therefore reserved to vary specification without notice.

Registered Office
Ideal Boilers Ltd., National Avenue, Hull, East Yorkshire, HU5 4JN Tel 01482 443005
Registration No. London 322 137
EU Authorised Representative:
Atlantic SFDT
44 Boulevard des Etats-Unis,
85 000 La Roche-Sur-Yon,
France
+33 (0)2 51 44 34 34
Keston by Ideal Heating Helpline: 01482 443005
Ideal Heating Parts: 01482 498665
keston.co.uk

When replacing any part on this appliance, use only spare parts that you can be assured conform to the safety and performance specification that we require. Do not use reconditioned or copy parts that have not been clearly authorised by Keston. For the very latest copy of literature for specification and maintenance practices visit our website keston.co.uk where you can download the relevant information in PDF format.
04 / 2023
UIN 236467 A03

WEEE DIRECTIVE 2012/19/EU
Waste Electrical and Electronic Equipment Directive

• At the end of the product life, dispose of the packaging and product in a corresponding recycle centre.

• Do not dispose of the unit with the usual domestic refuse.

• Do not burn the product.

• Remove the batteries.

• Dispose of the batteries according to the local statutory requirements and not with the usual domestic refuse.

All Gas Safe Register installers carry a Gas Safe Register ID card, and have a registration number. Both should be recorded in the Benchmark Commissioning Checklist. You can check your installer by calling Gas Safe Register direct on 0800 4085500.

Keston Heating is a member of the Benchmark scheme and fully supports the aims of the programme. Benchmark has been introduced to improve the standards of installation and commissioning of central heating systems in the UK and to encourage the regular servicing of all central heating systems to ensure safety and efficiency.

THE BENCHMARK SERVICE INTERVAL RECORD MUST BE COMPLETED AFTER EACH SERVICE

Documents / Resources

| Keston C35 35kW Combi Gas Boiler [pdf] User Guide
C30, C35, C35 35kW Combi Gas Boiler, C35, 35kW Combi Gas Boiler, Combi Gas Boiler, Gas Boiler, Boiler
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References

• Keston Boilers | Twin Flue Boilers | Domestic & Light Commercial
• Dispose of business or commercial waste: Your responsibilities - GOV.UK

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