WATTS Resetting POLD Alarms User Guide

: October 30, 2023
: WATTS

Table of Contents

How & When to Change Batteries
Customer Support
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

WATTS Resetting POLD Alarms

Resetting POLD Alarms

(Instructions valid for Control Panel version 6.xx & POLD version 2-3.03)

Step 1: Verify which POLD is alarming

The Point of Leak Detector (POLD) that is in alarm will chirp every couple of seconds.
If you cannot hear it, check which POLD is in alarm based on its ID number shown at the panel and labeled zone e.g. washing machine, master bathroom, etc.

Step 2: Reset the alarming POLD

Locate the reset button inside of the battery compartment.
Press firmly and hold the button for 1-3 seconds, then release when chirping stops (or remove and re-insert one battery).

NOTE: For old style mesh cable, if the Water Detection Cable is still wet, you may need to remove the batteries for 24-48 hours until it dries. If the POLD is still going into alarm after being allowed 48 hours to dry, please call Sentinel Hydrosolutions.

$Instructions valid for Control Panel version 6.xx & POLD version 2-3.03$

Step 3: Reset the Control Panel

Press the RESET button on the control panel. This should leave the red alarm screen. To turn water on (once the leak is dealt with), press the WATER button.
If the control panel keeps going back into alarm, check the POLD # in the “Alarm Condition source…” at the top of screen to see if it matches the POLD that was reset. If it is different, repeat Step 1 & Step 2.

NOTE: The alarming sensor must be reset first before the control panel can be reset.

How & When to Change Batteries

Step 1: Verify which POLD has a low battery

When a POLD has low batteries, it will periodically chirp.
This can be verified by tapping on the control panel to wake it up. You will either see a message with the POLD # or you can check the device list. Tap “ADJUST” (or the Droplet character) then “API’s”. Low batteries will be indicated by an orange highlighted number.

NOTE: POLDs out of range of the control panel or with battery levels too low to power the POLD may not show a low battery alert. Batteries should be replaced in regular intervals and after alarms to ensure proper functionality.

Step 2: Replace the batteries

With the antenna facing away from you, the battery that is on the left should have positive(+) facing away from you and toward the yellow dial and the battery that is on the right should have positive(+) facing toward you and away from the reset button — images for correct orientation.

NOTE: Verify that batteries are installed properly by tapping the reset button and ensuring the LED lights up and is solid.

Step 3: Reset the control panel

Simply unplug power from the bottom of the control panel and plug it back in. This should cause a black screen with yellow text to appear after a couple of seconds before returning to the home screen.