Alternators Starters and Parts I31 Mid Ulster Rotating Electrics Starter Motors Instructions
- June 1, 2024
- Alternators Starters and Parts
Table of Contents
Alternators Starters and Parts I31 Mid Ulster Rotating Electrics Starter
Motors
Product Information
Specifications
- Edition: 05
- Date: 02.01.2024
- Product Name: Quality Guarantee and Product Nonconformance Claims Consideration Procedure Manual
- Related Documents: I32 DZ Instructions for using the form
- Attachment: Z-1 Guarantee Terms and Conditions
Product Usage Instructions
Purpose of the Manual
The purpose of the manual is to establish a standard procedure for handling
claims related to quality guarantee and order inconsistency (product non-
conformance).
Scope of Instructions
The manual is intended for use by AS-PL UK Ltd. employees to conduct,
document, oversee, and coordinate procedures for addressing claims concerning
quality guarantee and order inconsistency (product non-conformance).
The Procedure
The procedure outlined in the manual provides detailed steps for dealing with
claims related to quality guarantee and order inconsistency.
FAQ
Q: What is the purpose of the manual?
A: The purpose of the manual is to establish a standard procedure for
handling claims related to quality guarantee and order inconsistency (product
non-conformance).
Q: Who should use this manual?
A: This manual is to be used by AS-PL UK Ltd. employees to handle
procedures concerning claims related to quality guarantee and order
inconsistency.
| Authorization | To prepare | To verify | To approve |
|---|---|---|---|
| Status | Quality & Complaints Manager | Quality Management Officer | Chief |
Operating Officer
Name and Surnames| Adrian Majkut| Marta Wróblewska| Krzysztof Falk
Data| 01.08.2018| 01.08.2018| 01.08.2018
Purpose of the manual
The purpose of the manual is to set a detailed standard procedure of dealing
with claims related to quality guarantee and order inconsistency ( product
non-conformance).
Scope of instructions
The manual is to be used by AS-PL UK Ltd. employees while conducting,
documenting, overseeing and coordinating procedures of dealing with claims
related to quality guarantee and order inconsistency ( product non-
conformance)
The Procedure
In the event a product purchased is found as non-conforming to the purchase
order, the Purchaser shall submit a complaint notification form to AS-PL UK
Ltd. in accordance with the provisions of Section 3 below, within 7 days since
the product delivery. The complaint notification form shall include a detailed
description of the product found as non-conforming to the purchase order, the
type of non-conformance, circumstances under which the nonconformance was
found as well as the invoice number and date of issue. The form is available
at www.as-pl.com under the tab “Support”.
Any guarantee or complaint notifications shall be made by filling in the RMA
notification form at the website address https://en.as-pl.com/reclamation
Any notifications made in any other form shall be rejected.
Within 3 working days the Purchaser shall receive an e-mail with the RMA
complaint number and a link to the website where the status of the given
complaint/guarantee notification can be checked.
The Customer shall send or deliver the product complained about to: AS-PL UK
Ltd. Mersey Reach Logistics Park Galgate Drive, UNIT 6A L30 6AD Netherton,
Bootle Liverpool United Kingdom with a note “COMPLAINT”. The RMA number shall
be put in a visible place on the packaging of the product complained about.
In the event products are returned by the Purchaser due to their non- conformance to the purchase order, the product shall bear no signs of assembly or damage and must be returned in its original, undamaged packaging.
Products shall be sent to the service center through any forwarding company or delivered in person to the AS-PL UK Ltd. office. The costs of posting or delivery shall be borne exclusively by the Purchaser. Any parcels posted at the recipient’s cost (COD) shall be rejected.
Any parcels with products are recommended to be properly secured against
damage. AS-PL UK Ltd. shall not be liable for any transport damages to the
products.
Any parcels sent to the Complaints Department at AS-PL UK Ltd. with no visible
RMA number shall be rejected. Any complaint/guarantee notification in which
the information specified in Sections 1 and/or 2 above is missing shall be
rejected without being considered. The Purchaser may check the status of the
given complaint/guarantee notification by clicking the link sent together with
the RMA number or by sending an e-mail to complaints@as-
pl.com
Related documents
I32 DZ Instructions for using the form
Attachment
Z-1 Guarantee Terms and Conditions