GE APPLIANCES GTE21, GIE21 Top Freezer Refrigerators Owner’s Manual

June 4, 2024
GE Appliances

Table of Contents

GE APPLIANCES GTE21, GIE21 Top Freezer Refrigerators
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GE APPLIANCES GTE21, GIE21 Top Freezer Refrigerators

GE APPLIANCES GTE21, GIE21 Top Freezer Refrigerators
PRODUCT

WARNING
To reduce the risk of fire, explosion, electric shock, or injury when using your  refrigerator, follow these basic safety precaution This refrigerator must be properly installed and located in accordance with the Installation Instructions before it is used. Unplug the refrigerator before making repairs, replacing a light bulb, or cleaning.  Power to the refrigerator cannot be disconnected by any setting on the control panel.

NOTE
Repairs must be performed by a qualified Service Professional. Replace all parts and panels before operating Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance. Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance. Do not use an extension cord. To prevent suffocation and entrapment hazards to children, remove the fresh food and freezer doors from any refrigerator before disposing of it or discontinuing its use. To avoid serious injury or death, children should not stand on, or play in or with the appliance. Children and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge can use this appliance only if they are supervised or have been given instructions on safe use and understand the hazards involved. This appliance is intended to be used in household and similar applications such as: staff kitchen areas in shops, offices and other working environments; farm houses; by clients in hotels, motels, bed &breakfast and other residential environments; catering and similar non-retail applications.

CAUTION
To reduce the risk of injury when using your refrigerator, follow these basic safety precautions. Do not clean glass shelves or overs with warm water when they are cold. Glass shelves and covers may break if exposed to sudden temperature changes or impact, such as bumping or dropping. Tempered glass is designed to shatter into many small pieces if it breaks. Keep fingers out of the pinch point’ areas clearances between the doors and between the doors and cabinet are necessarily small. Be careful closing doors when children are in the area. Do not touch the cold surfaces in the freezer compartment when hands are damp or wet, skin may stick to these extremely cold surfaces. Do not refreeze frozen foods which have thawed completely. In refrigerators with automatic ice makers, avoid contact with the moving parts of the ejector mechanism, or with the heating element that releases the cubes. Do not place fingers or hands on the automatic ice making mechanism while the refrigerator is plugged in.

FIRE OR EXPLOSION HAZARD Flammable Refrigerant
This appliance contains isobutane refrigerant, also known as R600a, a natural gas with high environmental compatibility. However, it is also combustible. Adhere to the warnings below to reduce the risk of injury or property damage.

  1. When handling, installing and operating the appliance, care should be taken to avoid damage to the refrigerant tubing.
  2. Service shall only be performed by authorized service personnel.
  3. Use only manufacturer authorized service parts.
  4. Dispose of refrigerator in accordance with the Federal and Local Regulations.
  5. The flammable refrigerant and insulation material used in this product require special disposal procedures.
  6. Contact your local authorities for the environmentally safe disposal of your refrigerator.
  7. Keep ventilation openings in the appliance enclosures or in the built-in structure clear of obstruction.
  8. To remove frost, scrape with a plastic or wood spatula or scraper.
  9. Do not use an ice pick or a metal or sharp edged instrument as it may puncture the freezer liner and then the flammable refrigerant tubing behind it.
  10. Do not use electrical appliances inside the food storage compartment of the appliance.
  11. Do not use any electrical device to defrost your freezer.

INSTALLATION

WARNING
FIRE OR EXPLOSION HAZARD

Keep flammable materials and vapors away from refrigerator Failure to do so can result in fire, explosion or death.

CONNECTING ELECTRICITY

ELECTRICAL SHOCK HAZARD

Plug into a grounded 3-prong outlet Do not remove the ground prong Po not use an adapter Po not use an extension cord. Failure to follow these instructions can result in death fire or electrical shock. Do not, under any circumstances, cut or remove the third (ground) prong from the power cord. For personal safetv. this appliance must be properlv arounded. The power cord of this appliance is equipped with a 3-prong (grounding) plug which mates with a standard 3-prong (grounding) wall outlet to minimize the possibility of electric shock hazard from this appliance. Have the wall outlet and circuit checked by a qualified electrician to make sure the outlet is properly grounded. Where a standard 2-prong wall outlet is encountered, it is your personal responsibility and obligation to have it replaced with a properly grounded 3-prong wall outlet. Do not use an adapter. The refrigerator should always be plugged into its own individual electrical outlet which has a voltage rating that matches the rating plate. A 115 Volt AC, 60 Hz, 15- or 20-amp fused, grounded electrical supply is required. This provides the best performance and also prevents overloading house wiring circuits which could cause a fire hazard from overheated wires. Never unplug your refrigerator by pulling on the power cord. Always grip plug firmly and pull straight out from the outlet. Immediately discontinue use of a damaged supply cord. If the supply cord is damaged, it must be replaced by a qualified service professional with an authorized service part from the manufacturer. When moving the refrigerator away from the wall, be careful not to roll over or damage the power cord.

SUFFOCATION AND ENTRAPMENT HAZARD

Failure to follow these disposal instructions can result in death or serious injury.

IMPORTANT
Child entrapment and suffocation are not problems of the past. Junked or abandoned refrigerators or freezers are still dangerous even if they will sit for just a few days.”If you are getting rid of your old refrigerator or freezer, please follow the instructions below to help prevent accidents.

Before You Throw Away Your Old Appliance
Take off the fresh food and freezer doors. Leave the shelves in place so that children may not easily climb inside.

Controls

The controls on your refrigerator will look like the following

GE APPLIANCES GTE21, GIE21 Top Freezer Refrigerators 1

Control Settings

Initially, set the refrigerator control to the recommended setting. Allow 24 hours for the temperature to stabilize. Several adjustments may be required. Adjust the refrigerator control one increment at a time and allow 12 hours after each adjustment for the refrigerator to reach the temperature you have set. Setting the refrigerator control to ff stops cooling in both the freezer and refrigerator compartments but does not shut off electrical power to the refrigerator. Control settings will vary based on personal preferences, usage and operating conditions, and may require more than one adjustment. Factors that affect temperature include the amount of food in the refrigerator or freezer, the frequency of door opening and the temperature of food when it is placed in the refrigerator.

Shelves and Bins

Not all features are on all models.

Rearranging the Shelves

Shelves in the refrigerator and freezer compartments are adjustable.

REFRIGERATOR COMPARTMENT

Full Width Shelves

The shelf rests on a molded side-wall support and locks into a track on the rear cabinet wall on each side.

To remove
  • Lift the shelf up through the space in the track.
  • Slide the shelf forward along the track.
  • Pull the shelf out of the unit.
To replace

Reverse removal steps above.

CAUTIOON
Do not clean glass shelves or covers with warm water when they are cold. Glass shelves and covers may break if exposed to sudden temperature changes or impact such as bumping or dropping. Tempered glass is designed to shatter into many small pieces if it breaks. Do not wash any plastic refrigerator parts in the dishwasher.

FREEZER COMPARTMENT

To remove
  • Lift up both sides of the shelf and slideit left into the center of the shelf supports.
  • Rotate the right side of the shelf up and out of the shelf supports.
To replace
  1. Holding the shelf diagonally, insert the left end of the shelf into the top of the shelf supports on the side wall.
  2. Insert the right end of the shelf into the shelf supports on the side wall.
  3. Rest each end of the shelf on the bottom of the shelf supports.

Crispers and Pans

Not all features are on all models.

Fruit and Vegetable Crispers

Excess water that may accumulate in the bottom of the drawers or under the drawers should be wiped dry.

Adjustable Humidity Crisper

Slide the control all the way to the Vegetables setting to provide high humidity recommended for most vegetables. Slide the control all the way to the Fruits setting to provide lower humidity levels recommended for most fruits.

Snack Pan

This pan can be moved to the most useful location for your family’s needs. To remove, slide the pan out to the stop position, lift the pan up and past the stop position, and lift out.

Crisper Removal

Unload the bottom shelf before attempting to remove the storage drawers.

To remove

Lift the drawers up slightly while pulling them past the stop location. If the door prevents you from taking out the drawers, first try to remove the door bins. If this does not offer enough clearance, the refrigerator will need to be rolled forward until the door opens enough to slide the drawers out. In some cases, when you roll the refrigerator out, you will need to move the refrigerator to the left or right as you roll it out.

To remove the glass cover

Remove the glass, then the frame. When replacing the glass, push the front edge firmly into the frame.

  1. Push up the glass cover at the rear.
  2. Slide the glass cover backwards until the front edge comes out of the frame.
  3. Rotate the side of the glass Cover up.
  4. Remove the glass cover.
To remove the frame
  • Lift up the front of the frame using both hands.
  • Slide the frame forward.
  • Rotate the side of the frame up.
  • Remove the frame.

|Automatic lcemaker

A newly installed refrigerator may take 12-24 hours to begin making ice.

Automatic Icemaker (on some models)

CAUTION
Avoid contact with the moving parts of the ejector mechanism, or with the heating element (located on the bottom of the ice maker) that releases the cubes. Do not place fingers or hands on the automatic ice making mechanism while the refrigerator is need in.

The icemaker will produce approximately 3 to 3-1/2 lbs. (1.36 to 1.59 kg) of ice in a 24-hour period, depending on the freezer compartment temperature, room temperature, number of door openings and other use conditions. If the refrigerator is operated before the water connection is made to the icemaker, move the power switch to OFF. When the refrigerator has been connected to the water Supply, set power switch to ON. The icemaker will fill with water when it cools to 15°F (-9°C). A newly-installed refrigerator may take 12 to 24 hours to begin making ice cubes. Once the icemaker starts to make ice, it may take up to 48 hours to fill the bin, depending on the temperature settings and number of door openings. You will hear a buzzing sound each time the icemaker fills with water. Throw away the first few batches of ice to allow the water line to clear. Be sure nothing interferes with the sweep of the feeler arm. When the bin fills to the level of the feeler arm, the icemaker wll stop producing ice. It is normal for several cubes to be joined together. If ice is not used frequently, old ice cubes will become cloudy, taste stale, shrink or fuse together.

NOTE
In homes with lower-than-average water pressure, you may hear the icemaker cycle multiple times when making one batch of ice.

lcemaker Accessory Kit

If your refrigerator did not already come equipped with an automatic icemaker, an icemaker accessory kit is available at extra cost. Check the back of the refrigerator for the specific ice maker kit needed for your model.

Care And Cleaning

Cleaning the Outside

The door handles and trim. Clean with a cloth dampened with soapy water. Dry with a soft cloth. Keep the outside clean. Wipe with a clean cloth lightly dampened with kitchen appliance wax or mild liquid dish detergent. Dry and polish with a clean, soft cloth. The stainless steel panels and door handles (on some models) can be cleaned with a commercially available stainless steel cleaner. Cleaners with oxalic acid such as Bar Keepers Friend Soft Cleanser will remove rust, tarnish, and small blemishes Use only a liquid cleanser free of grit and rub in the direction of the brush lines with a damp soft sponge. Do not use appliance wax or polish on the stainless steel. Do not wipe the refrigerator with a soiled dish cloth or wet towel. These may leave a residue that can erode the paint. Do not use scouring pads, powdered cleaners, bleach or cleaners containing bleach because these products can scratch and weaken the paint finish.

Cleaning the Inside

To help prevent odors, leave an open box of baking soda in the fresh food and freezer compartments. Unplug the refrigerator before cleaning. If this is not practical, wring excess moisture out of sponge or cloth when cleaning around switches, lights or controls. Use warm water and baking soda solution-about a tablespoon (15 ml) of baking soda to a quart (1 liter) of water. This both cleans and neutralizes odors. Rinse and wipe dry. Do not clean with any products containing detergent, bleach or ammonia. They may damage the refrigerator After cleaning the door gaskets, apply a thin layer of petroleum jelly to the door gaskets at the hinge side. This helps keep the gaskets from sticking and banding out of shape. Do not use cleansing powders or other abrasive cleaners.

CAUTION
Do not clean glass shelves or covers with warm water when they are cold. Glass shelves and covers may break if exposed to sudden temperature changes or impact such as bumping or dropping Tempered glass is designed to shatter into many small pieces if it breaks. Do not wash any plastic refrigerator parts in the dishwasher.

Condenser

Depending on the model, the condenser is either located near the compressor or behind the back wall. For condensers near the compressor, there is no need for routine condenser cleanings in normal home operating environments. However, in environments that may be particularly dusty or greasy, the condenser should be cleaned periodically for efficient refrigerator operation. Cleaning the condenser: Sweep away or vacuum up dust.

WARNING
To reduce the risk of death or electric shock, you must follow these instructions: Unplug the refrigerator before removing any panels. Do not contact or damage any wiring while the panel is removed. Replace all parts and panels before plugging the refrigerator back in.

Moving the Refrigerator

Be careful when moving the refrigerator away from the wall. All types of floor coverings can be damaged, particularly cushioned coverings and those with embossed surfaces. Turn the leveling legs at each front corner of the refrigerator counterclockwise until the rollers support the refrigerator. Pull the refrigerator straight out and return it to position by pushing it straight in. Moving the refrigerator in a side direction may result in damage to the floor covering or refrigerator.

WARNING
ELECTRICAL SHOCK HAZARD When pushing the refrigerator back, make sure you don’t roll over the power cord or icemaker supply line (on some models). After rolling the refrigerator back into place, turn the legs clockwise until the legs again bear the weight of the refrigerator.

Preparing for Vacation

For long vacations or absences, remove food and unplug the refrigerator. Move the refrigerator control to the OFF position and clean the interior with a baking soda solution of one tablespoon (15 ml) of baking soda to one quart (1 liter) of water. Leave the doors open. Set the icemaker power switch to the OFF position and shut off the water supply to the refrigerator. If the temperature can drop below freezing, have a qualified servicer drain the water supply system (on some models) to prevent serious property damage due to flooding.

Preparing to Move

Secure all loose items such as grille, shelves and drawers by taping them securely in place to prevent damage. To prevent the doors from opening while moving, secure them to the case with tape. Be sure the refrigerator stays in an upright position during moving.

Replacing the Light Bulb

Setting the refrigerator control to OFF does not remove power to the light circuit.

  1. Unplug the refrigerator.
  2. Remove the top shelf (if necessary).
  3. The bulb is located behind a light lens in the ceiling of the refrigerator section.
  4. Remove the light lens by removing the single screw using a Phillips head screwdriver.
  5. Replace the bulb with an appliance bulb of the same or lower wattage.
  6. Replace the light lens.
  7. Plug the refrigerator back in.

BEFORE YOU BEGIN

IMPORTANT
Save these instructions for local inspector’s use. Observe all governing codes and ordinances. Note to Installer- Be sure to leave these instructions with the Consumer. Note to Consumer Keep these instructions= for future reference. Skill level- Installation of this appliance requires basic mechanical skills. Completion time-Refrigerator Installation 15 minutes Proper installation is the responsibility of the installer. Product failure due to improper installation is not covered under the Warranty.

CLEARANCES

Allow the following clearances for ease of installation proper air circulation and plumbing and electrical connections. Sides 1/8 (3 mm) Top Back 1 (25 mm) If the refrigerator is to be installed next to a wall on th 1/8 (3 mm) hinge side. allow 5/16 (8 mm) door clearance.

WATER SUPPLY TO THE ICEMAKER On Some Models

If the refrigerator has an icemaker, it will have to be connected to a cold water line. A GE Appliances water supply kit (containing tubing, shutoff valve, fittings and instructions is available at extra cost from your dealer or by visiting our Website at GEAppliances.com in Canada at geappliances ca or from Parts and Accessories, 1.877.959.8688.

REFRIGERATOR LOCATION

Do not install the refrigerator where the temperature will go below 55° F (12.7 C) because it will not run often enough to maintain proper temperatures. Do not install the refrigerator where the temperature will go above 100°F (37°C) because it will not perform properly. Do not install the refrigerator in a location exposed to water (rain, etc.) or direct sunlight. Install it on a floor strong enough to support it fully loaded.

ROLLERS AND LEVELING LEGS

Leveling legs near each front corner of the refrigerator are adjustable. They firmly position the refrigerator and prevent it from moving when the doors are opened. Leveling legs should be set so the front of the refrigerator is raised just enough that the doors close easily when opened about halfway. Turn the leveling legs clockwise to raise the refrigerator, counterclockwise to lower it. Rollers next to the leveling legs allow you to move the refrigerator away from the wall for cleaning. Turn the legs counterclockwise until the weight of the refrigerator is transferred from them to the rollers. After rolling the refrigerator back into place, turn the legs clockwise until the legs again bear the weight of the refrigerator.

INSTALLING THE WATER LINE

Recommended copper water supply kits are WX8X2, Wx8x3 or Wx8X4, depending on the amount of tubing you need. Approved plastic water supply lines are Smart ConnectTM Refrigerator Tubing (Wx08X10002, WX08x10006, WX08X10015 and WX08X10025). When connecting your refrigerator to a GE Appliances Reverse Osmosis Water System, the only approved installation is with a GE Appliances RVKit. For other reverse osmosis water systems, follow the manufacturer’s recommendations. If the water supply to the refrigerator is from a Reverse Osmosis Water Filtration System AND the refrigerator also has a water filter, use the refrigerator’s filter bypass plug. Using the refrigerator’s water filtration cartridge in conjunction with the RO filter can result in hollow ice cubes and slower water flow from the water dispenser. This water line installation is not warranted by the refrigerator or icemaker manufacturer. Follow these instructions carefully to minimize the risk of expensive water damage. Water hammer (water banging in the pipes) in house plumbing can cause damage to refrigerator parts andlead to water leakage or flooding. Call a qualified plumber to correct water hammer before installing the water supply line to the refrigerator To prevent burns and product damage, do not hook up the water line to the hot water line. If you use your refrigerator before connecting the water line, make sure the feeler arm is in the OFF position. Do not install the icemaker tubing in areas where temperatures fall below freezing. When using any electrical device (such as a power drill) during installation, be sure the device is double insulated or grounded in a manner to prevent thee hazard of electric shock, or is battery powered. All installations must be in accordance with local plumbing code requirements.

WARNING
Connect to potable water supply only.

WHAT YOU WILL NEED

Copper or Smart Connect Refrigerator Tubing kit, 1/4 outer diameter to connect the refrigerator to the water supply. If using copper, be sure both ends of the tubing are cut square. To determine how much tubing you need: measure the distance from the water valve on the back of the refrigerator to the water supply pipe. Then add 8 feet 2.4 m. Be sure there is sufficient extra tubing (about 8 feet [2.4 m] coiled into 3 turns of about 10 25 cm diameter to allow the refrigerator to move out from the wall after installation. Smart Connect Refrigerator Tubing Kits are available in the following lengths

  • 2 (6 m)  wx08X10002
  • 8 (2.4 m) WX08X10006
  • 15 (4.6 m) wx08X10015
  • 25 (7.6 m)  WX08X10025

Be sure that the kit you select allows at least 8 feet (2.4 m) as described above.

N OTE
The only GE Appliances approved plastic tubing is that supplied in Smart Connect Refrigerator Tubing kits. Do not use any other plastic water supply line because the line is under pressure at all times. Certain types of plastic will crack or rupture with age and cause water damage to your home. A GE Appliances water supply kit (containing tubing, shutoff valve and fittings listed below is available at extra cost from your dealer or from Parts and Accessories, 877.959.8688. A cold water supply. The water pressure must be between 20 and 120 p.s.i. 138-827 kilopascals on models without a water filter and between 40 and 120 p.s. (138-827 kilopascals) on models with a water filter. Power dril. 1/2 or adjustable wrench. Straight and Phillips blade screwdriver. Two 1/4 outer diameter compression nuts and 2 ferrules sleeves to connect the copper tubing to the shutoff valve and the refrigerator water valve. If you are using a SmartConnect Refrigerator Tubing kit, the necessary fittings are preassembled to the tubing.

Shutoff valve to connect to the cold water line. The shutoff valve should have a water inlet with a minimum inside diameter of 5/32 at the point of connection to the COLD WATER LINE. Saddle-type shutoff valves are included in many water supply kits. Before purchasing, make sure a saddle type valve complies with your local plumbing codes.

CHOOSE THE VALVE LOCATION

Choose a location for the valve that is easily accessible. It is best to connect into the side of a vertical water pipe. When it is necessary to connect into a horizontal water pipe, make the connection to the top or side, rather than at the bottom, to avoid drawing off any sediment from the water pipe.

DRILL THE HOLE FOR THE VALVE

Drill a 1/4 hole in the water pipe (even if using a self-piercing valve) using a sharp bit. Removal any burrs resulting from drilling the hole in the pipe. Take care not to allow water to drain into the drill. Failure to drill 1/4″ hole may result in reduced ice production smaller cubes.

SHUT OFF THE MAIN WATER SUPPLY

Turn on the nearest faucet long enough to clear the line of water.

WARNING
TO reduce the risk of electric shock or injury during installation, you must first unplug the refrigerator before proceeding.

FASTEN THE SHUTOFF VALVE

GE APPLIANCES GTE21, GIE21 Top Freezer Refrigerators
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Fasten the shutoff valve to the cold water pipe with the pipe clamp.

NOTE
Commonwealth of Massachusetts Plumbing Codes 248CMR shal be adhered to. Saddle valves are illegal and use is not permitted in Massachusetts. Consult with your licensed plumber.

TIGHTEN THE PIPE CLAMP

Tighten the clamp screws until the sealing washer begins to swel.

NOTE
Do not overtighten or you may crush the tubina

ROUTE THE TUBING

Route the tubing between the cold water line and the refrigerator. Route the tubing through a hole drilled in the wall or floor (behind the refrigerator or adjacent base cabinet) as close to the wall as possible.

NOTE
Be sure there is sufficient extra tubing [about 8 feet (244 cm) coiled into 3 turns of about 10″ (25 cm) diameter] to allow the refrigerator to move out from the wall after installation.

CONNECT THE TUBING TO THE VALVE

GE APPLIANCES GTE21, GIE21 Top Freezer Refrigerators
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Place the compression nut and ferrule (sleeve) for copper tubing onto the end of the tubing and connect it to the shutoff valve. Make sure the tubing is fully inserted into the valve. Tighten the compression nut securely. For plastic tubing from a  Refrigerator Tubing kit, insert the molded end of the tubing into the shutoff valve and tighten compression nut until it is hand tight, then tighten one additional turn with a wrench. Overtightening may cause leaks.

NOTE
Commonwealth of Massachusetts Plumbing Codes 248CMR shall be adhered to. Saddle valves are illegal and use is not permitted in Massachusetts. Consult with your licensed plumber.

FLUSH OUT THE TUBING

Turn the main water supply on and flush out the tubing until the water is clear. Shut the water off at the water valve after about one quart (1 liter) of water has been flushed through the tubing.

CONNECT THE TUBING TO THE REFRIGERATOR

NOTES
Before making the connection to the refrigerator, be sure the refrigerator power cord is not plugged into the wall outlet. .If your refrigerator does not have a water filter we recommend installing one. If your water supply has sand or particles that could clog the screen of the refrigerator’s water valve. Install it in the water line near the refrigerator. If using Smart Connect Refrigerator Tubing kit, you will need an additional tube (WX08X10002) to connect the filter. Do not cut plastic tube to install filter.

If your refrigerator has an access cover, remotest. Remove the plastic flexible cap from the water valve refrigerator connection. Place the compression nut and ferrule (sleeve) onto the end of the tubing as shown. On SmartConnect Refrigerator Tubing kit, the nuts are already assembled to the tubing. Insert the end of the tubing into the water valve connection as far as possible. While holding the tubing. tighten the fitting. For plastic tubing froma SmartConnect Refrigerator Tubing kit, insert the molded end of the tubing into the refrigerator connection and tighten compression nut until it is hand tight, then tighten one additional turn with a wrench. Overtightening may cause leaks. Fasten the tubing into the clamp provided to hold it in a vertical position. You may need to pry open the clamp.

WARNING

ELECTRICAL SHOCK HAZARD
Attach tubing clamp using existing hole only. DO NOT drill into the refrigerator.

GE APPLIANCES GTE21, GIE21 Top Freezer Refrigerators
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TURN THE WATER ON AT THE SHUTOFF VALVE

Tighten any connections that leak. If your refrigerator has an access cove, reattach it.

INSTALLING THE REFRIGERATOR

Plug in the refrigerator.

Arrange the coil of tubing so that it does not vibrate against the back of the refrigerator or against the wall. Push the refrigerator back to the wall.

START THE ICEMAKER

Set the icemaker power switch to the ON position. The icemaker will not begin to operate until it reaches its operating temperature of 15°F (-9°C) or below. It will then begin operation automatically if the icemaker power switch is in the ON position.

BEFORE YOU BEGIN

WARNING
To eliminate the risk of electric shock or injury during installation you must first unplug the refrigerator before proceeding. Failure to follow instructions can result in electrical shock.

TOOLS YOU WILL NEED

  • GE APPLIANCES GTE21, GIE21 Top Freezer Refrigerators 27Flat blade and Phillips screwdrivers
  • Pliers
  • Sharp knife

PREPARE FOR INSTALLATION

Remove and discard the large white plug from the rear freezer wall. Remove the outlet cover with a flat-blade screwdriver.

REPOSITION FREEZER SHELF

Make sure the freezer shelf is in the lowest position.

PREPARE FOR INSTALLATION

For unit without factory installed icemaker, there is an installation instruction label on the back of the unit that indicates which installation method to use. Follow the icemaker installation manual that comes with your icemaker kit carefully to complete the icemaker installation.

REVERSING THE DOOR SWING

WARNING
Follow all steps when reversing the door swing. Failure to follow these instructions, leaving off parts, or overtightening Screws, can lead to the door falling off and result in injury and property damage.

IMPORTANT NOTES
When reversing the door swing: Read the instructions all the way through before starting. Handle parts carefully to avoid scratching paint. Set screws down by their related parts to avoid using them in the wrong places. Provide a non-scratching work surface for the doors. Once you begin, do not move the cabinet until door-swing reversal is completed. These instructions are for changing the hinges from the right side to the left side-if you ever want to change the hinges back to the right side, follow these same instructions and reverse all references to left and right. Unplug the refrigerator from its electrical outlet. Do not let either door drop to the floor. To do so could damage the door stop.

CAUTION

Lifting Hazard
The Fresh Food and Freezer doors are heavy Use both hands to secure the doors before lifting.

TOOLS YOU WILL NEED

Phillips screwdriver Masking tape Allen wrench (Stainless Steel Handle Models) 5/16″ and ratchet Putty knife or thin-blade screwdriver

REMOVE FREEZER DOOR

  1. Remove all food from the inner door liner.
  2. Tape the door shut with masking tape.

Remove the hinge cover on top of the freezer door with a thin-blade screwdriver. Remove the three screws with a 5/16″ socket and ratchet, then lift the hinge straight up to free the hinge pin from the socket in the top of the door.

Remove the tape and tilt the door away from the cabinet. Lift it off the center hinge pin. Remove the hole covers with a putty knife on the opposite side of the three hinges. Set the door on a non-scratching surface with the inside up.

REMOVE REFRIGERATOR DOOR

  1. Remove all food from the inner door liner.
  2. Tape the door shut with masking tape.
  3. Remove the center hinge pin with a Phillips screwdriver.
  4. Remove the center hinge by removing two hinge screws with a 5/16 socket and ratchet.
  5. Save the center hinge, hinge pin, screws and center hinge gasket.

Remove the tape and tilt the door away from the cabinet. Lift the door straight up to free its bottom socket from the pin in the bottom hinge bracket. Set the door on a non-scratching surface with the inside up.  Install the 2 hole plugs from the opposite side of the cabinet to the screw holes vacated by the center hinge removal.

TRANSFER BOTTOM HINGE TO THE LEFT

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  1. Using a 5/16 Socket and ratchet, remove the 2 screws from the bottom hinge.
  2. Move the bottom hinge pin from the right to the left sid with a thin blade screwdriver until the shoulder of the hinge pin Is touching the hinge.
  3. Move the bottom hinge from the right to the left side and tighten the 2 screws.
  4. Install the 2 hole plugs from the opposite side of the cabinet to the screw holes vacated by the bottom hinge removal.

WARNING
Follow all steps when reversing the door swing. Failure to follow these instructions, leaving off parts, or overtightening screws, can lead to the door falling off and result in injury and property damage.

TRANSFER DOOR STOP TO THE LEFT

  • On both the refrigerator and freezer doors, remove the screws from the door stop on the right with a Phillips screwdriver.
  • Install the door stop on the left of each door.

REVERSING DOOR HANDLES

TRANSFER FREEZER DOOR HANDLE TO THE RIGHT SIDE OF THE REFRIGERATOR DOOR

Remove the two screws securing the bottom end of the handle with a Phillips screwdriver and remove the GE Appliances badge.

For Plastic handles

Pull handle down and off of the fastener on the door.

For Stainless Steel handles

Loosen the set screw on the handle with 1/8 wrench and remove handle.

Remove the fastener from the surface of the freezer door, and cover the new vacant hole with the GE Appliances Badge. (For a new unit, the GE Appliances Badge can be found in your handle kit. If you need a new badge call 800.GE.CARES(800.432.2737 in Canada call 800.561.3344.

Remove the plug button from the surface of the right side of the refrigerator door and insert the fastener with a Phillips screwdriver.

For Plasic handle

Attach handle to fresh food door on fastener and slide downward to lock in place with the screws at the top of the handle.

For Stainless Steel handle Attach handle to fresh food door with screws at the top of the handle. Use 1/8 allen wrench to tighten the set screw at the bottom of the handle.

NOTE
Do not over tighten.

Remove the two screws securing the top end of the handle with a Phillips screwdriver and remove the GE Appliances badge. For Plastics handle: Pull handle up and off of the m fastener on the door.

For Stainless Steel handle: Loosen set screw on handle with 1/8 wrench and remove handle.

Remove the fastener from the surface of the refrigerator door, and cover the new vacant hole with the plug from the opposite side.

Remove the plug button from the surface of the right side of the refrigerator door and insert the fastener with a Phillips screwdriver.

For Plastic  handle: Attach handle to fresh food door on fastener and slide downward to lock in place with the screws at the top of the handle.

For Stainless Steel handle: Attach handle to fresh food door with screws at the top of the handle. Use 1/8 allen wrench to tighten the set screw at the bottom of the handle.

NOTE
Do not over-tighten.

REHANG THE REFRIGERATOR D0OR

Lower the refrigerator door onto the bottom hinge pin.

While holding the door securely, align the socket in the door with the hole in the center hinge. Attach the center hinge and gasket with two screws with a 5/16 socket and ratchet.

Check to ensure the alignment between the socket in the door and the hole in the center hinge. Insert the hinge pin into the center hinge and tighten with a Phillips screwdriver until the shoulder of the hinge pin is touching the center hinge.

Check to ensure the alignment between the socket in the door and the hole in the center hinge. Insert the hinge pin into the center hinge and tighten with a Phillips screwdriver until the shoulder of the hinge pin is touching9 the center hinge.

REHANG THE FREEZER DOOR

Lower the freezer door onto the center hinge pin.

Place the left top hinge so the pin fits into the door socket. (Left top hinge and cover can be found inside of the product. Call GE Appliances Service at or in Canada call 800.561.3344 if parts are missing.) Support the door on the handle side and make sure the door is straight and the gap between the doors is even across the front. While holding the door in place, tighten the top hinge screws. Do not overtighten these screws. Tighten them until they are just snug, and then turn them another one-half tum.

Snap the left top hinge cover over the hinge.

Normal Operating Sounds

Newer refrigerators sound different from older refrigerators. Modern refrigerators have more feature technology

Do you hear what I hear? These sounds are normal.

HUMM WHOOSs

The new high efficiency compressor may run faster and longer than your old refrigerator and you may hear a high-pitched hum or pulsating sound while i is operating. You may hear a whooshing sound when the doors close. This is due to pressure equalizing within the refrigerator.

WHIR

You may hear the fans spinning at high speeds. This happens when the refrigerator is first plugged in, when the doors are opened frequently or when a large amount of food is added to the refrigerator or freezer compartments. The fans are helping to maintain the correct temperatures.

CLICKS, POPS, CRACKS and CHIRPS

You may hear cracking or popping sounds when the refrigerator is first plugged in. This happens as the refrigerator cools to the correct temperature. The compressor may cause a clicking or chirping sound when attempting to restart this could take up to 5 minutes. Expansion and contraction of cooling coils during after defrost can cause a cracking or popping sound. On models with an icemaker, after an icemaking cycle, you may hear the ice cubes dropping into the ice bucket. On models with a dispenser, during water dispense, you may hear the water lines move at initial dispense and after dispenser button is released.

WATER SOUNDS

VP The flow of refrigerant through the freezer cooling coils may make a gurgling noise like boiling water. Water dropping on the defrost heater can cause a sizzling. popping or buzzing sound during the defrost cycle. A Water rapping noise may Occur during the defrost cycle as ice melts from the evaporator and flows into the drain pan. Closing the door may cause a gurgling sound due to pressure equalization.

Troubleshooting Tips

Before you call for service Save time and money! Review the charts on the following pages first and you may not need to call for service. If needed, service can be scheduled by visiting us online GEAppliances.com or calling 800.GECARES 800.432.2737. In Canada visit GEAppliances.ca or call 800.561.3344.

Problem Possible Causes What To Do
Freezer door pops open when refrigerator door is closed This is normal if,
after popping open, the freezer door closed on its own.

after popping open, the rollers need adjusting. See Rollers and Leveling Legs.

Door does not close by itself| Leveling legs need adjusting.| See Rollers and Leveling Legs.
Refrigerator does not operate| Refrigerator in defrost cycle.| Wait about 40 minutes for defrost cycle to end.
Refrigerator control in 1 (off) position.|

temperature setting.

Refrigerator is unplugged.| Push the plug completely into the outlet.
The fuse is blown/circuit breaker is tripped.| Replace fuse or reset the breaker.
Vibration or rattling slight vibration is normal| Refrigerator is not resting on all four rollers.| Adjust leveling legs  Rollers and Leveling Legs
Motor operates for long periods or cycles on and off frequently Modern refrigerators with more storage space and a larger freezer require more operating time.

They start and stop often to maintain even temperatures.

| Normal when refrigerator is first plugged in .| Wait 24 hours for the refrigerator to completely cool down.
Often occurs when large amounts of food are placed in refrigerator .| This is normal.
Door left open.| Check to see if package is holding door open.
Hot weather or frequent door openings .| This is normal.
Temperature controls set at the coldest setting.|
Refrigerator or freezer compartment too warm| Temperature control not set cold enough.|
Warm weather or frequent door openings.| Set the temperature control one step colder. See About the controls.
Door left open.| Check to see if package is holding door open.
Freezer door popped open.|

refrigerator door is closed.

Frost or ice crystals on frozen food frost within package is normal| Door left open.| Check to see if package is holding door open.
Too frequent or too long door openings.
Food blocking freezer air vents.|
Frequent buzzing sound| Icemaker feeler arm is in the ON (down) position, but the water supply to the refrigerator has not been connected.|

it in the ON (down) position will damage the water valve.

Small or hollow cubes| Water filter clogged.| Replace filter cartridge with new cartridge or with plug.
Automatic icemaker on some models does not work| Ice maker feeler arm is not set ON.| Move the feeler arm to the ON position.
Water supply turned off or not connected.|
Freezer compartment too warm.| Wait 24 hours for the refrigerator to completely cool down.
Piled up cubes in the storage bin cause the icemaker to shut off.| Level cubes by hand.
Ice cubes stuck in icemaker. Green power light on icemaker blinking.| Turn off the icemaker, remove cubes and turn the icemaker back on.

Problem Possible Causes What To Do
Ice cubes have odor/taste Ice storage bin needs cleaning.
Food transmitting odor/taste to ice cubes. Wrap foods well.
Interior of refrigerator needs cleaning. Care and cleaning.
Slow ice cube freezing Door left open. Check to see if package is holding

door open.
Temperature control not set cold enough.|
A newly installed refrigerator may take 12–24 hours to begin making ice cubes.
Moisture forms on cabinet surface between the doors| Not unusual during periods of high humidity.|

setting one number higher and check again in 24 hours.

Refrigerator has odor| Foods transmitting odor to refrigerator.|
Interior needs cleaning.|
Moisture collects inside in humid weather, air carries moisture into refrigerator when doors are opened| Too frequent or too long door openings .|
Open containers of water or warm food in the refrigerator.|

cycle, moisture will be removed from the refrigerator, but may return with long or frequent door openings.

Refrigerator compartment light does not work| No power at outlet.| Replace fuse or reset the breaker.
Light bulb burned out or loose.| See Replacing the light bulbs.
Hot air from bottom of refrigerator.| Normal air flow cooling motor. In the refrigeration process, it is normal that heat be expelled in the area under

the refrigerator. Some floor coverings will discolor at these normal and safe temperatures.

|
Food freezing in the refrigerator| Food too close to the air vent at the back of the refrigerator.| Move the food away from the air vent (near the controls
Refrigerator control is set too cold.| Move the refrigerator control to a warmer Temperature setting one increment at a time.
Orange glow in the freezer| Defrost heater is on.| This is normal.
Door bins do not fit in the door| The freezer door bins are a different size than the refrigerator door bins.| Try to install the bins in both doors.
Controls do not light up controls.| Some models do not have lighted controls.|

setting, the model does not have lighted

Refrigerator light bulb burned out or loose.|
Water has poor taste/odor| Water dispenser has not been used for a long time.|

replenished.

Water in first glass is warm| Normal when refrigerator is first installed.| Wait 24 hours for the refrigerator to completely cool down.
Water dispenser has not been used for a long time.|

replenished.

Water system has been drained.| Allow several hours for replenished supply to chill.
No water or ice cube production| Supply line or shutoff valve is clogged.| Call a plumber.

Refrigerator Limited Warranty
For US Customers, all warranty service provided by our Factory Service Centers, or an authorized Customer Care – technician. 1o schedule service, on- line, 24 hours a day, visit us at GEAPpliances.com, or call 800.GE.CARES (800.432.2737). Please have serial number and model number available when calling for service. In Canada, call 800.561.3344. Servicing your refrigerator may require the use of the onboard data port for diagnostics. This gives a GE Appliances Factory Service technician the ability to quickly diagnose any issues with your appliance and helps improve its products by providing information on your appliance. If you do not want your appliance data to be sent to GE Appliances, please advise your technician NOT to submit the data at the time o service.

GE APPLIANCES GTE21, GIE21 Top Freezer Refrigerators
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What is Not Covered
Service trips to your home to teach you how to use the product. Replacement of the light bulbs, if included, or water filter cartridge, if included, other than as noted above. Improper installation, delivery or maintenance. Damage to the product caused by accident, fire, Failure of the product if it is abused, misused, or used for other than the intended purpose or used commercially. floods or acts of God. Incidental or consequential damage caused by possible defects with this appliance. Loss of food due to spoilage. Replacement of house fuses or resetting of circuit breakers.. Product not accessible to provide required service. Damage caused by a non-GE Appliances Brand water filter, Damage caused after delivery. Replacement of the water filter cartridge, if included, due to water pressure that is outside the specified operating range or due to excessive sediment in the water supply. Damage to finish, such as surface rust, tarnish, or small blemishes not reported within 48 hours of delivery. Products which are not defective, broken, or which are working.

EXCLUSION OF IMPLIED WARRANTIES
Your sole and exclusive remedy is product repair as provided in this Limited Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law. For US Customers: This warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the USA. If the product is located in an area where service by a GE Appliances Authorized Servicer is not available, you may be responsible for a trip charge or you may be required to bring the product to an Authorized GE Appliances Service location for service. In Alaska, the warranty excludes the cost of shipping or service calls to your home. Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General. Warrantor US: GE Appliances, a Haier company Louisville, KY 40225 For Customers in Canada: This warranty is extended to the original purchaser and any succeeding owner for products purchased in Canada for home use within Canada. In-home warrant service will be provided in areas.

Consumer Support

GE Appliances Website
Have a question or need assistance with your appliance? Try the GE Appliances Website 24 hours a day, any day of the year! You can also shop for more great GE Appliances products and take advantage of all our on-line support services designed for your convenience. In the US: GEAppliances.com In Canada: GEAppliances.ca

Register Your Appliance
Register your new appliance on-line at your convenience Timely product registration will allow for enhanced communication and prompt service under the terms of your warranty, should the need arise. You may also mail in the pre-printed registration card included in the packing material. In the US: GEAppliances.com/register In Canada: Prodsupport.mabe.ca/crm/Products/ProductRegistration.aspx

Schedule Service
Expert GE Appliances repair service is only one step away from your door. Get on-line and schedule your service at your convenience any day of the year.

In the US: GEAppliances.com/service or call 800.432.2737 during normal business hours. In Canada: GEAppliances.ca/en/support/service-request or call 800.561.3344

Extended Warranties
Purchase a GE Appliances extended warranty and learn about special discounts that are available while your warranty is still in effect. You can purchase it on-line anytime. GE Appliances Services will still be there after your warranty expires. In the US: GEAppliances.com/extended-warranty or call 800.626.2224 during normal business hours.

Remote Connectivity
For assistance with wireless network connectivity (for models with remote enable), visit our website at GEAppliances.com/connected-home-smart-appliances/ or call 800.220.6899 in the US only.

Parts and Accessories

Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes VISA, MasterCard and Discover cards are accepted. Order on line today 24 hours every day. In the US: GEApplianceparts.com or by phone at 877.959.8688 during normal business hours. Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally should be referred to qualified service personnel. Caution must be exercised, since improper servicing may cause unsafe operation. Customers in Canada should consult the yellow pages for the nearest Mabe service center, visit our website at GEAppliances.ca/products/parts filters accessories or call 800.661.1616.

References

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