Hatco IWEL Series Induction Dry Well Instruction Manual

IWEL Series Induction Dry Well

Product Information

The Hatco Induction Dry Wells are designed to keep heated foods at safe serving temperatures. They are highly efficient and accurate, making them the perfect choice for quality foodservice organizations. The materials used were selected for maximum durability, attractive appearance, and optimum performance. Every unit is inspected and tested thoroughly prior to shipment.

Important Safety Information
It is important to read and understand the contents of the manual before operating the equipment. Failure to follow the instructions may result in serious injury or death. The manual contains important safety information concerning the maintenance, use, and operation of this product. If you’re unable to understand the contents of this manual, please bring it to the attention of your supervisor. Keep this manual in a safe location for future reference.

Model Description and Designation
The model number and serial number of the unit can be found on the specification label located on the underside of the unit. Record the model number, serial number, voltage, and purchase date of the unit in the spaces provided in the manual. The Hatco Induction Dry Wells are products of extensive research and field testing.

Specifications
The specifications of the Hatco Induction Dry Wells are as follows:

• Model No.: [insert model number]
• Serial No.: [insert serial number]
• Voltage: [insert voltage]
• Date of Purchase: [insert date of purchase]

Maintenance
It is important to perform regular maintenance on the Hatco Induction Dry Wells to ensure optimum performance. Daily cleaning is recommended to keep the unit in good condition. Options and accessories are also available for this product. For troubleshooting and service information, refer to the manual.

Product Usage Instructions

1. Record the model number, serial number, voltage, and purchase date of the unit in the spaces provided in the manual.

2. Perform regular maintenance on the Hatco Induction Dry Wells to ensure optimum performance.

3. For daily cleaning, refer to the manual.

4. For troubleshooting and service information, refer to the manual.

5. To register for warranty coverage, complete online warranty registration by accessing the Hatco website at www.hatcocorp.com,
   selecting the Support pull-down menu, and clicking on Warranty.

6. For additional information, visit the Hatco website at www.hatcocorp.com or contact their business hours telephone or email support.

IMPORTANT OWNER INFORMATION

Record the model number, serial number, voltage, and purchase date of the unit in the spaces below (specification label located on the underside of the unit). Please have this information available when calling Hatco for service assistance.
Model No. ___
Serial No. ____
Voltage __
Date of Purchase __

Register your unit!
Completing online warranty registration will prevent delay in obtaining warranty coverage. Access the Hatco website at www.hatcocorp.com, select the Support pull-down menu, and click on “Warranty”.

Business Hours: 7:00 am to 5:00 pm Monday–Friday,

Central Time (CT)
(Summer Hours: June to September—
7:00 am to 5:00 pm Monday–Thursday
7:00 am to 4:00 pm Friday)
Telephone: 414-671-6350
E-mail: support@hatcocorp.com
24 Hour 7 Day Parts and Service
Assistance available in the United States and Canada by calling 414-671-6350.

Additional information can be found by visiting our web site at www.hatcocorp.com.
This device complies with Part 18 of the FCC Rules.

INTRODUCTION
Hatco Induction Dry Wells are specially designed to hold heated foods at safe serving temperatures. Their high efficiency and accuracy make Hatco Induction Dry Wells the perfect choice for quality foodservice organizations.
Induction cooking relies on the creation of a magnetic field between induction coils below the glass surface of the unit and a pan sitting on top of the glass surface. This magnetic field generates induction currents in the base of the pan, which heat the pan instantly. That heat then is transferred to the pan contents. Since the magnetic field exists only between the induction coils and the pan, the glass surface between the two does not become heated, eliminating heat loss and increasing efficiency. When the magnetic field is “broken” by turning off the unit or removing the pan, heat generation stops instantly.
Hatco Induction Dry Wells are products of extensive research and field testing. The materials used were selected for maximum durability, attractive appearance, and optimum performance. Every unit is inspected and tested thoroughly prior to shipment.

This manual provides the installation, safety, and operating instructions for Hatco Induction Dry Wells. Hatco recommends all installation, operating, and safety instructions appearing in this manual be read prior to installation or operation of a unit.

Safety information that appears in this manual is identified by the following signal word panels:

• WARNING
  WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

• CAUTION
  CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

• NOTICE
  NOTICE is used to address practices not related to personal injury.

Read the following important safety information before using this equipment to avoid serious injury or death and to avoid damage to equipment or property.

WARNING
ELECTRIC SHOCK HAZARD:

• Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.
• Remote mounted control panel must be mounted on a vertical wall and installed in vertical position. Mounting control panel in horizontal position may result in collection of liquids and lead to an electric shock.
• Turn OFF unit, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
• DO NOT submerge or saturate with water. Do not allow liquids to spill into unit. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70°F (21°C) and a maximum of 124°F (51°C).
• Do not steam clean or use excessive water on the unit.
• This unit is not “jet-proof” construction. Do not use jet-clean spray to clean this unit.
• Do not clean unit when it is energized or hot.
• Do not pull unit by power cord.
• Discontinue use if power cord is frayed or worn.
• Do not attempt to repair a damaged power cord.
• Replace power cord with Hatco Replacement Parts only (02.18.990.00 for 120 V or 02.18.1433.00 for 208‒240 V). This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some after-market or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

EXPLOSION HAZARD: Do not heat unopened containers of food on unit. Sealed, heated containers may burst open.
ELECTROMAGNETIC INTERFERENCE HAZARD: This unit generates close-range electromagnetic fields. It has been designed to meet the applicable standards for non-interference with other electronic devices. Make sure other electronic devices in the vicinity, including pacemakers and other active implants, have been designed to meet their corresponding applicable standards. As a precaution, do not operate unit or come within 12ʺ (305 mm) of unit with a pacemaker or other active implant.

WARNING
This unit is not intended for use by children or persons with reduced physical, sensory, or mental capabilities. Ensure proper supervision of children and keep them away from unit.

FIRE HAZARD:

• Make sure to follow the installation information listed below for specific induction dry wells. If safe distances are not maintained, discoloration or combustion could occur.
  • Locate unit with a minimum of 1-1/2″ (38 mm) between the front and back of the unit and any interior surface.
  • Locate unit with a minimum of 2″ (51 mm) between the bottom of the unit and any interior surface.
  • Locate unit with a minimum of 1″ (25 mm) between the sides of the unit and any interior surface.
• Do not obstruct air ventilation openings on front, back, and bottom of unit. Unit combustion or malfunction may occur.
• Do not place unit near or underneath curtains or other combustible materials. Items near or above unit could catch fire causing injury and/or damage to unit.

Make sure all operators have been instructed on the safe and proper use of the unit.
This unit has no “user-serviceable” parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 414-671-6350.

CAUTION
BURN HAZARD:

• Do not leave metal objects or utensils on or near unit. They may become hot.
• Use caution when wearing rings, watches, or other ferrous objects around unit. They may become hot.
• Some exterior surfaces on unit will get hot. Use caution when touching these areas.

Do not block or restrict air flow to air intake or exhaust openings on the front, back, and bottom of unit.
Do not store anything on top of unit.
Locate unit at proper counter height in an area that is convenient for use. Location should be level to prevent unit or its contents from falling accidentally and strong enough to support weight of unit and contents.

NOTICE
Never use aluminum foil on induction dry well. Aluminum foil will melt and damage unit.
Do not place objects with magnetic properties (credit cards, cassette tapes, etc…) on or near unit during operation.
Use only wipes, pads, and cleaners designed specifically for cleaning ceramic glass surfaces.

NOTICE
Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.
Do not locate unit in area with excessive air movement around unit. Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods, air conditioning ducts, and exterior doors).

NOTICE
This unit is intended for commercial use only—NOT for household use.

MODEL DESCRIPTION

All Models
Induction Dry Wells are equipped with two induction coils underneath the glass surface of the adjustable tray and is capable of holding a variety of pan combinations. Each model features a remote control panel. All Induction Dry Wells include a detachable 71″ (1800 mm) power cord with plug.
NOTE: Refer to “Pan Specifications” in the OPERATION section of this manual for details on suitable pans and pan sizes.

Hatco Induction Dry Wells have several safeguards built into each unit that ensure protection to the unit as well as the operators.

• A two axial fan ventilation system ensures that the electronic circuits in the unit do no overheat. Temperature probes monitor the electronic circuits and will signal the unit to shut down if the circuits get too hot.
  Two temperature sensors in each heat zone monitors the temperature. The probes detect overheating in the heat zone.

• Electronic circuitry in the heat zones detect when a small, ferrous object (such as a fork, spoon, or ring) is placed on the unit, and the unit will not operate.

Induction Dry Wells are designed to be installed into a variety of solid material countertops. The unit includes a remote control panel that connects to the induction well with a 78″ (2000 mm) detachable control cable. Induction Dry Wells are designed, manufactured, and tested to maintain safe food holding temperatures.

NOTE: Induction Dry Wells are for holding warm foods, not for cooking.

IWELB-FUL-A Model

NOTE: For the latest firmware updates, go to the Hatco website: www.hatcocorp.com. Click on the “Resources” drop down menu and select “Firmware Download”.

MODEL DESIGNATION

SPECIFICATIONS

Plug Configurations
Units are supplied from the factory with a detachable power cord and plug. Plugs are supplied according to the application.

WARNING
ELECTRIC SHOCK HAZARD: Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.

NOTE: The specification label is located on the bottom of the unit. See label for serial number and verification of unit electrical information .

Plug Configurations
NOTE: Receptacle not supplied by Hatco.

Electrical Rating Chart

Model| Voltage| Watts| Amps| Plug Configuration| Shipping Weight
---|---|---|---|---|---
IWELB-FUL-A| 120| 720| 6.7| NEMA 5-15P| 43 lbs. (20 kg)
208–240 †| 4.3–3.9| NEMA 6-15P
220–230–240| 4.1–4.0–3.9| CEE 7/7, BS-1363, AS 3112, CCC 10A

† Unit is designed to operate on supply voltages between 208 V and 240 V.
NOTE: Shipping weight includes packaging.

Dimensions — Built-In Models

Model| Width (A)| Depth (B)| Height (C)| Under- Counter Width (D)| Under-Counter Depth (E)| Glass Surface Width (F)| Glass Surface Depth (G)
---|---|---|---|---|---|---|---
IWELB-FUL-A| 16ʺ (408 mm)| 24-1/8ʺ (613 mm)| 9ʺ (229 mm)| 14-1/2ʺ (369 mm)| 22-5/8ʺ (574 mm)| 12-1/2ʺ (318 mm)| 18-7/8ʺ (480 mm)

General
Induction Dry Wells are shipped completely assembled and ready for use after installation into a countertop. Care should be taken when unpacking the shipping carton to avoid damage to the unit and components enclosed.

WARNING
ELECTRIC SHOCK HAZARD: Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70°F (21°C) and a maximum of 124°F (51°C).

FIRE HAZARD:

• Make sure to follow the installation information listed below for specific induction dry wells. If safe distances are not maintained, discoloration or combustion could occur.
  • Locate unit with a minimum of 1-1/2″ (38 mm) between the front and back of the unit and any interior surface.
  • Locate unit with a minimum of 2″ (51 mm) between the bottom of the unit and any interior surface.
  • Locate unit with a minimum of 1″ (25 mm) between the sides of the unit and any interior surface.

WARNING FIRE HAZARD:

• Do not obstruct air ventilation openings on sides and bottom of unit. Unit combustion or malfunction may occur.
• Do not place unit near or underneath curtains or other combustible materials. Items near or above unit could catch fire causing injury and/or damage to unit.

CAUTION
Do not block or restrict air flow to air intake or exhaust openings on bottom of unit.
Locate unit at proper counter height in an area that is convenient for use. Location should be level to prevent unit or its contents from falling accidentally and strong enough to support weight of unit and contents.

1. Remove the unit from the carton.

2. Remove tape and protective packaging from all surfaces of the unit.
   NOTE: To prevent delay in obtaining warranty coverage, complete online warranty registration. See IMPORTANT OWNER INFORMATION for details.

3. Install the unit and the remote control panel. Refer to “Installing the Unit” and “Installing the Control Panel” in this section.

   • Make sure to follow all ventilation requirements described in the “Ventilation Requirements” area in this section.
   • Make sure to properly prepare the installation site described in the “Preparing the Installation Site” area in this section.
   • Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods, air conditioning ducts, and exterior doors).

4. Install the detachable power cord. The parts mentioned below are located in the control panel box.

   • Plug the detachable power cord into the bottom of the unit.
   • Install the power cord retainer using the supplied screw (M4x10).
   • Install the cord grip by using the supplied two screws (M4x6).

5. Install the control cable. The control cable and the parts mentioned below are located in the control panel box.

   • Plug the control cable into the bottom of the unit.
   • Push the cable into the cable clamp (factory installed) on the bottom of the unit.
   • Install the velcro cord strap using the supplied screw (M4x10). Use the velcro cord strap to keep the control cable orderly under the unit.

6. Plug the unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. See the SPECIFICATIONS section for details.

Ventilation Requirements
Proper ventilation of the cabinet below a built-in unit is required to prevent over-heating the electronics in the unit. Proper ventilation provides cool, intake air to the front of the unit and an escape for the hot, exhaust air from the back of the unit.

• For standard installations, a ventilation opening with a minimum size of 2″ x 10″/20 square inches (5 x 25 cm/ 129 square cm) is required behind the air exhaust openings on the back of the unit, in-line or close to the back side vents of the unit. An additional 2″ x 10″/20 square inch (5 x 25 cm/129 square cm) ventilation opening is required in the front of the cabinet to provide cool intake air. Louvered or grill-style panels should be installed in the openings.
• For installations where the cabinet is against a wall or no rear ventilation is possible, keep the front control-side of the cabinet open. DO NOT install a shelf, partition, or any other equipment inside the cabinet underneath the unit—the space must remain wide open for air circulation. If the front cannot be left open, install two ventilation openings in the front panel of the cabinet, one at the bottom of the cabinet and one near the control panel at the top of the cabinet. Each opening must be a minimum size of 2″ x 10″/20 square inches (5 x 25 cm/129 square cm).

NOTE: Make sure the interior temperature of the cabinet does not rise above 124°F (51°C) while the induction dry well is operating. If the temperature rises too high, additional ventilation openings or forced air cooling will be required.

Preparing the Installation Site
Both types of built-in installation require the same general cabinet specifications. The unit is designed to allow easy removal of the electronic components from the underside of the unit without having to remove the installed ceramic glass top. IMPORTANT! Make sure that the installation location allows access to the underside of the unit for maintenance and cleaning after it has been placed into the countertop. Other specifications include:

• Make sure a grounded electrical receptacle of the correct voltage, size, and plug configuration is within reach of the unit’s 71″ (1800 mm) power cord inside the cabinet. See the SPECIFICATIONS section for details.
• Make sure a vertical surface for control panel installation is available in the cabinet within reach of the 78″ (2000 mm) control cable that connects the induction dry well to the control panel.
• Make sure a minimum clearance of 1-1/2″ (38 mm) will be available between the front and back of the unit and any interior surface.
• Make sure a minimum clearance of 2″ (51 mm) will be available between the bottom of the unit and any interior surface.
• Make sure a minimum clearance of 1″ (25 mm) will be available between the sides of the unit and any interior surface.

Installing the Unit
The Induction Dry Wells can be installed using the standard, drop-in countertop method or an undermount method. Refer to the appropriate procedure below for the desired method of installation.

Countertop Installation
Use the following procedure for drop-in countertop installation.

1. Carefully measure and cut the opening in the countertop.
   NOTE: Refer to the OPTIONS AND ACCESSORIES section for installation information of multiple units side-by-side using a ganged bezel.

2. Cut and drill the appropriate holes in the vertical surface where the control panel will be installed. Refer to the “Installing the Control Panel” procedure for cutout dimensions.

3. Cut the required openings in the cabinetry to provide proper ventilation to the induction dry well. Refer to the “Ventilation Requirements” listed previously in this section.

4. If necessary, make structural modifications or add bracing underneath the countertop to ensure the countertop will support the weight of the unit and its contents.
   NOTE: The countertop must be level to ensure proper operation of the Induction Well.Installation Setbacks for Built-In Models

5.  With the L-brackets removed, carefully lower the unit into the cutout.

   • The front of the unit is labeled and corresponds to the Front Zone Selection button on the control panel.

6. Assemble the L-brackets to the underside of the unit.

7. Tighten the L-bracket screws until the top flange lies flat on the countertop. NOTICE
   Do not use excessive force when tightening mounting screws on built-in units. This may damage unit and/or countertop.
   NOTE: Silicone sealant must be rated for use at temperatures up to 250°F (121°C).

8. Install the bezel onto the well.

   • Apply a bead of NSF-approved silicone sealant onto the lip of the well.
   • Place the bezel on top of the well and into the bead of silicone.
   • Place a weight on the bezel to adhere the bezel into the silicone.
   • Apply a bead of NSF-approved silicone sealant around the inside and outside perimeter of the bezel.
     NOTE: When installing two or three wells next to each other use a 2- or 3-ganged bezel available as accessories.

9. Install the control panel in the desired location. Refer to the “Installing the Control Panel” procedure.

Under Mount Installation
Under mount installation requires a prepared, stainless steel countertop and provides a seamless transition between the countertop and the induction well. Two under mount options can be used. Follow the desired under mount procedure.

Under Mount using Flanged Countertop

1. Carefully measure and cut the flanged opening in the countertop. Use the “Flanged Countertop Installation” below as a guide.

2. Cut and drill the appropriate holes in the vertical surface where the control will be installed. Refer to the “Installing the Control Panel” procedure for cutout dimensions.

3. Cut the required openings in the cabinetry to provide proper ventilation to the induction dry well. Refer to the “Ventilation Requirements” listed previously in this section.

4. If necessary, make structural modifications or add bracing underneath the countertop to ensure the countertop will support the weight of the unit and its contents.

5. Secure the unit to the underside of the countertop.

   • Create the countertop cutout with turned-down flanges on all four sides. These flanges should be positioned on the inside of the well for installation.
     NOTE: Silicone sealant must be rated for use at temperatures up to 250°F (121°C).

   • Apply silicone sealant to the top edge of the well.

   • Secure the unit to the countertop using #8 self-tapping screws (not supplied) through the turned-down flanges and into the top rim of the well.
     NOTE: The countertop must be level to ensure proper operation of the Induction Dry Well.

6. Install the control panel. Refer to the “Installing the Control Panel” procedure.

Under Mount using Mounting Studs

1. Carefully measure and cut the opening in the countertop. Use the “Under Mount Countertop Opening Dimensions” below as a guide.

2. Locate mounting studs on the underside of countertop.

3. Cut and drill the appropriate holes in the vertical surface where the control will be installed. Refer to the “Installing the Control Panel” procedure for cutout dimensions.

4. Cut the required openings in the cabinetry to provide proper ventilation to the induction dry well. Refer to the “Ventilation Requirements” listed previously in this section.

5. If necessary, make structural modifications or add bracing underneath the countertop to ensure the countertop will support the weight of the unit and its contents.

6. Secure the unit to the underside of the countertop.
   NOTE: Silicone sealant must be rated for use at temperatures up to 250°F (121°C).

   • Apply silicone sealant to the top edge of the well.
   • Secure the unit to the countertop by using mounting nuts onto mounting studs through the three holes on both sides of the unit.
     NOTE: The countertop must be level to ensure proper operation of the Induction Dry Well. NOTE: The silicone sealant must be rated for use at temperatures up to 250°F (121°C).

7. Install the control panel. Refer to the “Installing the Control Panel” procedure.

Installing the Control Panel
Use the following procedure to install the control panel.

WARNING
Remote mounted control panel must be mounted on a vertical wall and installed in vertical position. Mounting control panel in horizontal position may result in collection of liquids and lead to an electric shock.

1. Carefully measure and cut the opening in the cabinet wall for the control panel.
2. Drill the appropriate holes around the cutout for the control panel mounting screws (not supplied).
3. Apply a 1/4″ (6 mm) bead of NSF-approved silicone sealant where the trim on the control panel will contact the cabinet surface. Refer to the “Control Panel Cutout and Screw Hole Dimensions” illustration for silicone placement.
4. Position the control panel into the cutout opening through the front of the cabinet. Make sure to embed the trim on the control panel into the silicone.
5. Fasten the control panel to the vertical surface using four mounting screws (not supplied).
6. Connect the control cable from the bottom of the well to the control panel. NOTE: The control box is 1-5/8″ (40 mm) deep, make sure to leave enough clearance inside cabinet.

OPERATION

General
Use the following information and procedures to operate Induction Dry Wells.

WARNING
Read all safety messages in the IMPORTANT SAFETY INFORMATION section before operating this equipment.

CAUTION BURN HAZARD:

• Do not leave metal objects or utensils on or near unit. They may become hot.
• Use caution when wearing rings, watches, or other ferrous objects around unit. They may become hot.
• Some exterior surfaces on unit will get hot. Use caution when touching these areas.

Pan Specifications
Pans used with an Induction Dry Well must meet the following specifications:

• Standard stainless steel hotel pans in 2-1/2″ or 4″ depths

• Proper size:
  Full-Size 1/2 Size 1/4 Size 1/3 Size 1/6 Size

• Flat bottom

The following pans cannot be used with an induction well:

• Glass Pans
• Aluminum Pans without a ferrous base
• Earthenware Pans
• Ceramic Pans
• Copper Pans

IMPORTANT NOTE
The Induction Dry Well automatically detects if a pan is placed properly in the unit. If a pan is not placed properly during operation, the display will flash “PAN”, and the unit will not operate. After setting the height of the adjustable tray, make sure the tray adjustment handles are in the vertical position.

NOTE: If a pan is not detected in the heat zone, the corresponding zone will turn off automatically after 10 minutes.

Control Panel
The following are descriptions of the controls used to operate the unit. All controls are located on the control panel.

Back Zone Button
The back zone selection button is used to control the temperature settings for the back zone. The symbol corresponds with the back zone symbol shown on the glass surface of the adjustable tray.

Front Zone Button
The front zone selection button is used to control the temperature settings for the front zone. The symbol corresponds with the front zone symbol shown on the glass surface of the adjustable tray.

Up and Down Arrows
The up and down arrows  ( and ) are used to adjust the temperature settings of the unit.

On/Off Button
The On/Off button ( ) controls power to the entire unit.

Operating the Unit
Startup

1. Before turning on the unit each day, clean the glass surface using an appropriate cleaning wipe, damp paper towel, or a damp cloth. CAUTION! Wipe up all spills and splashes immediately. Make sure unit is dry before using. Do not allow liquid to run into the unit.
   NOTE: The unit can be turned off at any time by pressing the button. The internal memory will store the temperature control setting until the unit is powered back on.

2. Make sure the unit is plugged into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. See the SPECIFICATIONS section for details.

3. Move the adjustable tray to the proper height for the pan depth. Raising the tray for 2-1/2″ (64 mm) pans

   • Lift the tray using the tray adjustment handles.

   • Rest the handles on top of the handle brackets.
     Lowering the tray for 4″ (102 mm) pans

   • Lift the tray adjustment handles off of the handle brackets.

   • While holding the handles, lower the tray into place.
     NOTE: Make sure the tray adjustment handles are in the vertical position after moving the tray.

4. Place a dry pan in the well. The Induction Dry Well will not operate without a pan inside the well contacting the glass surface.

5. Press the button to turn on the unit.

   • The control displays will illuminate to show the current setting. The Induction Dry Well operates by default in the
     Temperature Level control method. Te (Levels 1–5)mperature Level (Levels 1–5). See the “Changing the
     Temperature Control Method” procedure to change to Temperature Setting method.
     NOTE: After initial startup, the unit will start up at the same setting from when it was last shut down.
     NOTE: The control displays will flash “PAN” when a pan is not being heated or when no pan is on the glass surface. The setting will remain solid when a pan is on the glass surface and being heated.being heated or when no pan is on the glass surface. The setting will remain solid = when a pan is on the glass surface and being heated.

6. Set the temperature level to level 3 (180°F/81°C) to preheat the well for 10 minutes.

7. Replace the dry pan with a food pan.

8. Adjust the temperature level to the desired setting.

   • Press the or zone button. Once the button is pressed, the corresponding control display will begin to flash.
   • Controlling the zones individually is recommended only when using 1/2 size pans.
   • It is recommended to use Sync Mode when using 1/3, 1/6, or 1/4 size pans. Refer to the “Sync Mode” procedure in this section for more information.
   • Press the  ( and ) buttons to select the desired setpoint temperature level within 5 seconds.

9. Check food temperature regularly and make adjustments to the temperature setting accordingly.
   NOTE: Different food types may require higher or lower temperature settings.

NOTE: Heat generation will stop automatically whenever a pan is removed from the glass surface

Shutdown

1. Press the button to turn off the unit.

Changing the Temperature Setpoint
Use this procedure to change the temperature setpoint.

1. Press the or zone button. Once the button is pressed, the setpoint on the corresponding contol display will begin to flash.
2. Within 5 seconds, press the  ( and ) buttons to select the desired temperature setpoint.
   NOTE: To turn off the front zone or back zone, change the corresponding zone setpoint to 0.

Changing the Temperature Control Method
Each zone in the Induction Dry Well can be operated using one of two different control methods: Temperature Level or
Temperature Setting (Fahrenheit or Celsius). Use this procedure to change the control method.

1. Press and hold the  or zone button on the control panel until the corresponding control display changes to the next control method. The control methods appear in the order shown below.
2. Continue to toggle through the control methods for the corresponding zone until the control display shows the desired method

Temperature Level Values
The chart below shows the temperatures associated with each level in the Temperture Level control method.

General Setting Information
Hatco recommends adjusting the temperature setpoints up or down during operation to find the best setting for a particular pan, amount of food, and heating desired. Once a good setpoint has been determined, use this setting in the future for holding similar batches of the same size in the same pan. The internal memory will save the last setpoint when the unit is turned off or loses power.

Temperature Control Information
The temperature control system regulates power to the pan on and off to maintain the temperature setting entered on the control display. Power is controlled automatically by the internal computer. The temperature setting is approximate. The actual temperature of the food in the pan will depend on the type and size of the pan as well as the type and amount of food that is in the pan. When power to the pan is off, the display will flash. When power to the pan is on, the display will remain solid to indicate the pan is being heated.

Sync Mode
Use the following procedure to control the front and back heat zones simultaneously instead of having control over the zones individually. Sync Mode is recommended when using 1/3, 1/6, or 1/4 size pans.

1. Press and hold the and zone buttons for 3 seconds.
   • The unit will beep twice.
2. Adjust the temperature level/setting to the desired setpoint using the  ( and ) buttons.
   • The and buttons will control both zones.
     NOTE: Press and hold the  and zone buttons for 3 seconds to revert back to individually controlled heat zones.
     NOTE: In sync mode, individual heat zones cannot be powered off. Press the button to turn off the unit.

Locking the Control Panel
Use the following procedure to lock control panel buttons.

1. Press and hold both  ( and ) for 3 seconds to lock the control panel.

   • The LED on the button will flash to indicate the
     control panel is locked.

2. To unlock, press and hold both  ( and ) for 3 seconds to unlock the control panel.

   • The unit can also be unlocked by pressing the button.
     When the unit is turned back on it will no longer be in lock mode.

Resetting the Software
Use the following procedure if the induction well is unresponsive and the control display(s) appears “frozen.”

1. Press the button to turn off the unit.
2. Press and hold the  **** and buttons on the control panel for at least 3 seconds.
   • The unit will reset and restart.

Updating Firmware
Use the following procedure to upload firmware updates to the Induction Dry Well from an external USB drive.
NOTE: For the latest firmware updates, go to the Hatco website: www.hatcocorp.com. Click on the “Resources” drop down menu and select “Firmware Download”.

1. Turn off the unit by pressing the button.
2. Insert the USB drive into the USB port.
   • The USB port is on the front of the control panel.
   • A screen will appear to indicate the update is in progress.
   • When the update is complete, the display will show “DONE”.
   • Removing the USB drive from the USB port will restart the unit.

NOTE: If an error message appears indicating that the update has failed, perform the “Updating Firmware” procedure again using a new USB drive.

Checking the Firmware Version
Use the following procedure to check the the User Interface (UI) or the inverter (CB) firmware version.

1. Press and hold the  **** and buttons on the control panel to enter the firmware version menu.
2. Press  ( and ) to toggle between “VER UI” (UI) or “VER CB” (Inverter) firmware versions.
3. Press ****to select and show the “VER UI” or “VER CB” firmware version.
4. Press ****button to return to the previous screen.

MAINTENANCE

General
Hatco Induction Dry Wells are designed for maximum durability and performance with minimum maintenance.

WARNING
ELECTRIC SHOCK HAZARD:

• Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
• DO NOT submerge or saturate with water. Do not allow liquids to spill into unit. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• Do not steam clean or use excessive water on the unit.
• This unit is not “jet-proof” construction. Do not use jet-clean spray to clean this unit.
• Do not clean unit when it is energized or hot.
• Discontinue use if power cord is frayed or worn.
• Do not attempt to repair or replace a damaged power cord. Cord must be replaced by an Authorized Hatco Service Agent or a person with similar qualifications.
• This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
  Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some after-market or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

This unit has no “user-serviceable” parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 414-671-6350.

CAUTION
Use only wipes, pads, and cleaners designed specifically for cleaning ceramic glass surfaces.
Wipe up all spills and splashes immediately. Make sure unit is dry before using. Do not allow liquid to run into air inlet filter on bottom of unit.

Daily Cleaning
To maintain performance and preserve the finish of the Induction Dry Well, clean the unit daily. Make sure to use only wipes, pads, and cleaners designed specifically for cleaning ceramic glass surfaces.

1. Turn off and unplug the unit. Allow the unit to cool.

2. Remove and wash all food pans.

3. Clean the glass surface using an appropriate cleaning wipe, damp paper towel, or damp cloth.

   • For tough stains and metal marks, use a drop of ceramic glass cleaner and paper towel.
   • For water and scale marks, use a few drops of white vinegar and paper towel.
     NOTICE
     Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.

4. Clean the metal surfaces using a clean, soft cloth and mild detergent.

5. Wipe dry all metal surfaces using a dry, clean, soft cloth.

Ganged Bezels
Ganged bezels are available as accessories when installing two or more units side-by-side. The installation of multiple units is the same as installing a single unit, except for the countertop cutout. The cutout will allow the units to be shifted slightly so that the bezels will fit properly.

NOTE: Remove the single bezel and gasket before dropping unit into cutout.

NOTE: If necessary, make structural modifications or add bracing underneath the countertop to ensure the countertop will support the weight of the units and its contents.

OPTIONS AND ACCESSORIES

TROUBLESHOOTING GUIDE

WARNING
This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.

WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.

into an appropriate receptacle (see SPECIFICATIONS section). Check circuit breaker and reset as necessary. Check for damage to power cord. Check electrical receptacle. Make sure the control cable is plugged in properly.
Electronic controls defective.| Contact Authorized Service Agent or Hatco for assistance.
Pan is not holding at the setpoint temperature.| Pan bottom is not touching the glass.| Check if handles are in vertical position. Make sure pan is not sitting on the handles. Check if the pan bottom is flat.

Error Message Guide
Problems with the Induction Warmer are indicated on the LED display with an error code. Below is an explanation of each error code. Always investigate and correct the causes of an error.

Plug the unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. See the SPECIFICATIONS section for details
| Unit under voltage| Voltage of electrical system is too low for the unit.
| Internal over temperature| The internal temperature of the unit has exceeded the safe limit.| Turn off unit and allow to cool for a minimum of 30 minutes before restarting. If error still exists, contact Authorized Service Agent or Hatco for assistance.
| Hardware error| Unit is experiencing a disturbance in the power supply and has shut down to protect unit from damage.| Turn off unit and allow to cool for a minimum of 10 minutes before restarting. If error still exists, contact Authorized Service Agent or Hatco for assistance.
| Temperature sensor defective| Temperature sensor is defective.| Contact Authorized Service Agent or Hatco for assistance.
|

Communication error

| Internal communication error between components. Unit has shut down for protection against damage.| Replace the control cable and restart the unit. If error still exists, contact Authorized Service Agent or Hatco for assistance.

SERVICE INFORMATION

United States and Canada
The warranty on Hatco Induction Dry Wells is for two (2) years from date of purchase or 30 months from date of shipping from Hatco, whichever occurs first.

Warranty Problems
If you experience a problem with an Induction Dry Well during the warranty period, contact the Hatco Parts and Service Team at:

Telephone: 414-671-6350
E-mail: partsandservice@hatcocorp.com

When contacting Hatco for warranty service, please supply the following information:

• Model of unit
• Serial number (located on the bottom of the unit)
• Specific problem with the unit
• Date of purchase
• Name of business
• Shipping address
• Contact name and phone number

Non-Warranty Problems
If you experience a non-warranty problem that requires assistance, please contact the nearest Authorized Hatco Service Agency.
To locate the nearest Service Agency, log onto our website at www.hatcocorp.com, select the Support pull-down menu, and click on “Find A Service Agent”; or contact the Hatco Parts and Service Team by phone/e-mail.

LIMITED WARRANTY

WARRANTY, EXCLUSIVE REMEDY:
Hatco Corporation (Seller) warrants that the products it manufactures (Products) will be free from defects in materials and workmanship under normal use and service and when stored, maintained, and installed in strict accordance with factory recommendations. Seller’s sole obligation to the person or entity buying the Products directly from Seller (Customer) under this warranty is the repair or replacement by Seller or a Seller-authorized service agency, at Seller’s option, of any Product or any part thereof deemed defective upon Seller’s examination, for a period of: (i) the Warranty Duration from the date of shipment by Seller or (ii) the Warranty Duration from the date of Product registration in accordance with Seller’s written instructions, whichever is later. The “Warranty Duration” shall mean the specific periods set forth below for specific Product components, or, to the extent not listed below, eighteen (18) months. Credit for Products or parts returned with the prior written permission of Seller will be subject to the terms shown on Seller’s material return authorization form. PRODUCTS OR PARTS RETURNED WITHOUT PRIOR WRITTEN PERMISSION OF SELLER WILL NOT BE ACCEPTED FOR CREDIT. Expenses incurred by Customer in returning, replacing, or removing the Products will not be reimbursed by Seller. If the defect comes under the terms of the limited warranty, the Products will be repaired or replaced and returned to the Customer and the cost of return freight will be paid by Seller. The remedy of repair or replacement provided for herein is Customer’s exclusive remedy. Any improper use, alteration, repairs, tampering, misapplication, improper installation, application of improper voltage, or any other action or inaction by Customer or others (including the use of any unauthorized service agency) that in Seller’s sole judgment adversely affects the Product shall void this warranty. The warranty expressly provided herein may only be asserted by Customer and may not be asserted by Customer’s customers or other users of the Products; provided, however, that if Customer is an authorized equipment dealer of Seller, Customer may assign the warranty herein to Customer’s customers, subject to all of the limitations of these Terms, and in such case, the warranty shall be exclusively controlled by Seller in accordance with these Terms. THIS LIMITED WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF NONINFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE EXPRESSLY DISCLAIMED.

One (1) Year Parts and Labor PLUS One (1) Additional Year Parts-Only Warranty:

• Conveyor Toaster Elements (metal sheathed)
• Drawer Warmer Elements (metal sheathed)
• Drawer Warmer Drawer Rollers and Slides
• Food Warmer Elements (metal sheathed)
• Display Warmer Elements (metal sheathed air heating)
• Holding Cabinet Elements (metal sheathed air heating)
• Heated Well Elements — HW, HWB, and HWBI Series (metal sheathed)

Two (2) Year Parts and Labor Warranty:

• Induction Ranges
• Induction Warmers

One (1) Year Replacement Warranty:
TPT Pop-Up Toasters

One (1) Year Parts and Labor PLUS Four (4) Years Parts-Only Warranty:
3CS and FR Tanks

One (1) Year Parts and Labor PLUS Nine (9) Years Parts-Only Warranty:

• Electric Booster Heater Tanks
• Gas Booster Heater Tanks

Ninety (90) Day Parts-Only Warranty:
Replacement Parts

Notwithstanding anything herein to the contrary, the limited warranty herein will not cover components in Seller’s sole discretion such as, but not limited to, the following: coated incandescent light bulbs, fluorescent lights, heat lamp bulbs, coated halogen light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light tubes, glass components, and fuses; Product failure in booster tank, fin tube heat exchanger, or other water heating equipment caused by liming, sediment buildup, chemical attack, or freezing.

WARRANTY REGISTRATION INSTRUCTIONS:
Product registration must be submitted within 90 days from the date of shipment from our factory to qualify for additional coverage. Registration may be submitted through the form on Seller’s website, through the form accessible through the QR code on the Product (where available), or by calling Customer Service with the required information at: 414-671-6350.

LIMITATION OF LIABILITY:
SELLER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LOST PROFITS, COSTS OF SUBSTITUTE PRODUCTS, OR LABOR COSTS ARISING FROM THE SALE, USE, OR INSTALLATION OF THE PRODUCTS, FROM THE PRODUCTS BEING INCORPORATED INTO OR BECOMING A COMPONENT OF ANOTHER PRODUCT, OR FROM ANY OTHER CAUSE WHATSOEVER, WHETHER BASED ON WARRANTY (EXPRESSED OR IMPLIED) OR OTHERWISE BASED ON CONTRACT, TORT, OR ANY OTHER THEORY OF LIABILITY, AND REGARDLESS OF ANY ADVICE OR REPRESENTATIONS THAT MAY HAVE BEEN RENDERED BY SELLER CONCERNING THE SALE, USE, OR INSTALLATION OF THE PRODUCTS, EVEN IF SELLER IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL SELLER’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNTS PAID TO SELLER BY CUSTOMER FOR THE PRODUCTS WITHIN THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO CUSTOMER’S CLAIM. THE LIMITATIONS SET FORTH HEREIN REGARDING SELLER’S LIABILITY SHALL BE VALID AND ENFORCEABLE NOTWITHSTANDING A FAILURE OF ESSENTIAL PURPOSE OF THE LIMITED REMEDY SPECIFIED IN THESE TERMS.

Seller reserves the right to update these Terms at any time, at its sole discretion, which become binding upon the date of publishing. For the most current version of our full Terms of Sale, see our website at: https://www.hatcocorp.com/terms-of-sale

AUTHORIZED PARTS DISTRIBUTORS

ALABAMA
Jones McLeod Appl. Svc.
Birmingham 205-251-0159

ARIZONA
Tech 24
Phoenix 602-234-2443
Byassee Equipment Co.
Phoenix 602-252-0402

CALIFORNIA
Industrial Electric
Commercial Parts & Service, Inc.
Huntington Beach 714-379-7100
Chapman Appl. Service
San Diego 619-298-7106
P & D Appliance
Commercial Parts & Service, Inc.
S. San Francisco 650-635-1900

COLORADO
Hawkins Commercial Appliance
Englewood 303-781-5548

FLORIDA
Whaley Foodservice Repair
Jacksonville 904-725-7800
Whaley Foodservice Repair
Orlando 407-757-0851

B.G.S.I./Heritage
Pompano Beach 954-971-0456
Comm. Appliance Service
Tampa 813-663-0313

GEORGIA
Heritage Service Group
Norcross 866-388-9837

HAWAII
Burney’s Comm. Service, Inc.
Honolulu 808-848-1466
Food Equip Parts & Service
Honolulu 808-847-4871

ILLINOIS
Parts Town
Addison 708-865-7278
Eichenauer Elec. Service
Decatur 217-429-4229
Midwest Elec. Appl. Service
Elmhurst 630-279-8000
Cone’s Repair Service
Moline 309-797-5323

IOWA
Goodwin Tucker Group
Des Moines 515-262-9308

KENTUCKY
Tech 24
Lexington 859-254-8854
Tech 24
Louisville 502-451-5411

LOUISIANA
Chandlers Parts & Service
Baton Rouge 225-272-6620

MARYLAND
Electric Motor Service
Baltimore 410-467-8080

MASSACHUSETTS
Ace Service Co., Inc.
Needham 781-449-4220

MICHIGAN
Bildons Appliance Service
Detroit 248-478-3320
Commercial Kitchen Service
Bay City 989-893-4561
Midwest Food Equip. Service
Grandville 616-261-2000

MISSOURI
General Parts
Kansas City 816-421-5400
Commercial Kitchen Services
St. Louis 314-890-0700
Kaemmerlen Parts & Service
St. Louis 314-535-2222

NEBRASKA
Anderson Electric
Omaha 402-341-1414

NEVADA
Burney’s Commercial
Las Vegas 702-736-0006
Hi. Tech Commercial Service
N. Las Vegas 702-649-4616

NEW JERSEY
Jay Hill Repair
Fairfield 973-575-9145
Service Plus
Flanders 973-691-6300

NEW YORK
Alpro Service Co.
Maspeth 718-386-2515
Duffy’s – AIS
Buffalo 716-884-7425
3Wire
Plattsburgh 800-634-5005
Duffy’s – AIS
Sauquoit 800-836-1014
J.B. Brady, Inc.
Syracuse 315-422-9271

NORTH CAROLINA
Authorized Appliance
Charlotte 704-377-4501

OHIO
Akron/Canton Comm. Svc. Inc.
Akron 330-753-6634
Tech 24
Cincinnati 513-772-6600
Commercial Parts and Service
Columbus 614-221-0057
Electrical Appl. Repair Service
Brooklyn Heights 216-459-8700
E. A. Wichman Co.
Toledo 419-385-9121

OKLAHOMA
Hagar Rest. Service, Inc.
Oklahoma City 405-235-2184

OREGON
General Parts Group
Portland 503-624-0890

PENNSYLVANIA
Elmer Schultz Services
Philadelphia 215-627-5401
FAST Comm. Appl. Service
Philadelphia 215-288-4800
AIS Commercial Parts and Service
Pittsburgh 412-809-0244
K & D Service Co.
Harrisburg 717-236-9039
Electric Repair Co.
Reading 610-376-5444

RHODE ISLAND
Marshall Electric Co.
Providence 401-331-1163

SOUTH CAROLINA
Whaley Foodservice Repair
Lexington 803-996-9900

TENNESSEE
Camp Electric
Memphis 901-527-7543

TEXAS
Armstrong Repair Service
Houston 713-666-7100
Cooking Equipment Specialist
Mesquite 972-686-6666
Commercial Kitchen Repair Co.
San Antonio 210-735-2811

UTAH
La Monica’s Rest. Equip. Service
Murray 801-263-3221

VIRGINIA
Daubers
Norfolk 757-855-4097
Daubers
Springfield 703-866-3600

WASHINGTON
3Wire
Seattle 800-207-3146

WISCONSIN
A.S.C., Inc.
Madison 608-246-3160
A.S.C., Inc.
Milwaukee 414-543-6460

CANADA ALBERTA
Key Food Equipment Service
Edmonton 780-438-1690

BRITISH COLUMBIA
Key Food Equipment Service
Vancouver 604-433-4484
Key Food Equipment Service
Victoria 250-920-4888

MANITOBA
Air Rite, Inc.
Winnipeg 204-895-2300

NEW BRUNSWICK
EMR Services, Ltd.
Moncton 506-855-4228

ONTARIO
R.G. Henderson Ltd.
Toronto 416-422-5580
Choquette – CKS, Inc.
Ottawa 613-739-8458

QUÉBEC
Choquette – CKS, Inc.
Montreal 514-722-2000
Choquette – CKS, Inc.
Québec City 418-681-3944

UNITED KINGDOM
Marren Group
Northants +44(0)1933 665313

HATCO CORPORATION
Address: P.O. Box 340500 Milwaukee, WI 53234-0500 U.S.A.
Tel: 414-671-6350
Email: support@hatcocorp.com

Register your unit online!
See IMPORTANT OWNER INFORMATION section for details.

References

• Commercial Foodservice & Restaurant Equipment | Hatco
• Commercial Foodservice & Restaurant Equipment | Hatco
• hatcocorp.com/terms-of-sale

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