AT&T 757 Area Code Overlay Approved Virginia User Manual
- June 9, 2024
- AT&T
Table of Contents
AT&T 757 Area Code Overlay Approved Virginia User Manual
To ensure a continuing supply of telephone numbers, the Virginia State Corporation Commission approved the addition of the new 948 area code to the geographic region served by the 757 area code. This process is known as an area code overlay.
What is an area code overlay?
An overlay is the addition of another area code (948) to the same geographic
region as an existing area code (757). An overlay does not require customers
to change their existing area code or telephone number but does require using
a new dialing procedure to complete calls.
Who will be affected?
Anyone with a 757 area code telephone number will be affected. The 757 area
code serves the eastern shore and the southeast corner of the state including
the Lower Peninsula (Williamsburg, Newport News, and Hampton) and the South
Hampton Roads area (Norfolk, Portsmouth, Virginia Beach, and Chesapeake). The
new 948 area code will be superimposed over the entire geographic area
currently served by the existing 757 area code.
What will be the new dialing procedure?
The new dialing procedure requires that all calls in the 757 area code that
are currently dialed with seven digits will need to be dialed using area code
- telephone number. The same dialing procedure will apply to telephone numbers that are assigned with the new 948 area code.
When will the change begin?
Effective September 11, 2021, if you have a 757 area code, you should begin
dialing the area code + telephone number whenever you place a call. If you
forget and dial just seven digits, your call will still be completed.
Beginning April 9, 2022, if you have a 757 area code, you must dial the area
code + telephone number on all calls, including calls within the same area
code. On and after this date, if you do not dial the area code + telephone
number, your calls will not complete and a recording will instruct you to hang
up and dial again, including the area code.
Beginning May 9, 2022, new telephone lines or services may be assigned numbers with the new 948 area code. If you have a 948 area code, you must dial the area code + telephone number or the call will not complete
What will you need to do?
In addition to dialing the area code + telephone, the number for all local
calls, all services, automatic dialing equipment, or other types of equipment
that are programmed to dial a 7-digit number will need to be reprogrammed to
include the area code. Some examples are life safety systems and medical
monitoring devices, fire or burglar alarm and security systems or gates, PBXs,
fax machines, Internet dial-up numbers, speed dialers, call forwarding
settings, voicemail services, and similar functions, etc. You may also want to
check your websites, personal and business stationery and checks, advertising
materials, personal and pet ID tags, and other such items to ensure the area
code is included.
What will remain the same?
- Your telephone number, including your current area code, will not change.
- The price of a call, coverage area, or other rates and services will not change due to the overlay.
- What is a local call now will remain a local call regardless of the number of digits dialed.
- You can still dial just three digits to reach 911, as well as 211, 311, 411, 511, 611, 711, or 811 if those are currently available in your community.
Who may you contact with questions?
If you have any questions regarding the information provided in this notice,
please call AT&T at 800.288.2020 or access the following websites for more
information: att.com or http://www.psc.state.al.us/ or the Virginia State
Corporation Commission at https://www.scc.virginia.gov.©2021 AT&T
Intellectual Property. All rights reserved. AT&T and Globe logo are registered
trademarks of AT&T Intellectual Property. Printed on recycled paper.
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