everdure HBCE3BUS Hub II Freestanding Charcoal Grill Owner’s Manual

HBCE3BUS Hub II Freestanding Charcoal Grill
Owner’s Manual

HBCE3BUS Hub II Freestanding Charcoal Grill

HUB II
Assembly, operation & maintenance instructions
everdurebyheston.com.au
everdurebyheston.com.nz
for Everdure by Heston Blumenthal HUB II electric ignition charcoal barbeque

Inspired by the past.
Innovated for the future.
THE OUTDOOR
PERFORMANCE

OPERATION AND MAINTENANCE INSTRUCTIONS FOR HBCE3B ELECTRIC IGNITION CHARCOAL BARBEQUE RANGE Everdure by Heston Blumenthal outdoor charcoal barbeques. It is important that you retain these instructions, proof of purchase as well as other important documents about this product for future reference. Due to continual product development, Everdure by Heston Blumenthal reserves the right to alter specifications or appearances without notice. Dispose of packaging responsibly – recycle where facilities are available.

IMPORTANT SAFETY INSTRUCTIONS

IMPORTANT: Read the safety precautions of this booklet carefully before removing the barbeque from its carton or connecting the barbeque to the power supply. If you  are unsure about anything regarding your barbeque, please contact Everdure by Heston Blumenthal in Australia on 1300 HESTON or in New Zealand on (09) 415 6000 before operating your appliance.

1. This electric ignition charcoal barbeque set are intended for OUTDOOR USE ONLY. Do not use indoors!

2. For your safety and enjoyment, read all operating instructions before using this appliance.

3. In certain circumstances electrical appliances may be a health hazard. Unplug the appliance before cleaning or carrying out maintenance. When the appliance is not in  use,unplug the appliance from the outlet and retract the power cord fully.

4. This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience or knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety. Children should be supervised to ensure that
   they do not play with the appliance. Unsupervised children or pets should not be near a barbeque while cooking or during warm up or cool down. Ensure children or  pets are kept a distance well away from the barbeque whilst it is in use. WARNING! Keep hildren and pets away.

5. Ensure that all electrical connections are secure, dry and protected from moisture before operating this appliance. Do not disconnect the appliance with wet hands and  do not disconnect the power cord with extreme force.

6. Always fully extend the retractable power cord when in use (leaving the power cord fully or partially retracted can cause the cord to overheat & become damaged). Take care not to exert undue force on the cord and its assembly when adjusting the length.
   If use of an extension power lead cannot be avoided, always use good quality (low resistance) leads that are suitable for the environment where cooking is taking place, and use the shortest length possible to reduce any power lost to the appliance.

7. Do not use this appliance with a programmer, timer or any other device that switches the appliance on automatically, since a fire risk exists if the appliance is covered or positioned incorrectly.

8. If the power cord is damaged, it must be replaced by the manufacturer, an authorised service centre or similarly qualified persons to avoid a hazard.

9. Do not immerse the barbeque in water (only removable grills, charcoal grids and rotisserie parts can be immersed).

10. As charcoal can smoulder for an extended period of time, take care when removing ash after cooking. It is recommended that a non-combustible container (metal or  ceramic) be used to contain any ash before being doused in water and disposed of correctly.

11. This barbeque has been designed to be used with the four legs connected (do not remove and build in). When using on the ground, ensure the surface is level, and strong enough to support the barbeque and will withstand temperatures of 80°C above ambient temperature.

12. People with flammable clothing such as nylon etc. should keep well away from the barbeque when it is operating.

13. Do not use this appliance for any purpose other than what it is intended for.

14. In case of fat fire, remove food (if possible) and allow the fire to burn out naturally. Most fat will burn off quickly when it contacts the charcoal, but regular cleaning after use should reduce the build-up of fat and food residues which are combustible and can result in a fat fire. Fat fires can be prevented with diligence in cleaning fats and oil from the heat shield and bowl around the electrical element and the inner chassis. Do not allow ash to build up inside the chassis – clean up after every use. For more  information on controlling fat fires see the Quick User Guide.

15. Ensure that the product has adequate clearance from combustible materials. All combustible materials must be kept more than 250mm from the sides and rear of the barbeque and more than 1500mm above the cooking surface of the barbeque.

16. Keep your barbeque protected against strong wind where possible (the lid can be used as a rear wind shield by hanging it from the bracket at the rear of the appliance).  As charcoal cooking can vary in time and intensity, it is recommended that the barbeque not be left for more than 5 minutes at a time while cooking.

17. We recommend that you regularly maintain your barbeque and keep it in good condition.
    This can be achieved by following the cleaning and maintenance suggestions in this booklet. Failure to follow these instructions will void your warranty.

18. This appliance is not suitable for mounting in a movable vehicle (boat, trailer etc).

19. Do not use or store this appliance in areas of high salt content (a marine environment) or an area with caustic fumes or liquids (such as a domestic pool), as these  chemicals can cause the appliance materials to deteriorate (and void the warranty). Regular cleaning and covering with an Everdure by Heston Blumenthal HUB™ barbeque cover can help can help to reduce this.

20. Caution: Accessible parts may become hot when used. Whilst the grill handles are cool to touch, please be aware that the grill surface will be hot – handle with care.

21. Charcoal and coal products produce carbon monoxide when burned. When the appliance is being used with solid fuels, always keep the appliance in a well ventilated area to prevent the gasses produced from building up.

22. Do not use solid fuels impregnated with fire accelerants or use any other type of accelerant on this appliance. This appliance is designed for electrical charcoal ignition only. Using any accelerant could cause serious property damage or personal injury.
    WARNING! Do not use spirit or petrol for lighting or re-lighting! Do not use firelighters for lighting or re-lighting!

23. During ignition, follow the recommended charcoal area placement guide. Once the initial batch of charcoal has ignited, it can be mixed in with fresh charcoal and spread throughout the charcoal chamber. Overloading the charcoal chamber can result in damage to the appliance and food – it is recommended that the height of the charcoal never passes the top level of the charcoal chamber. For more information on charcoal placement, see further on in the instruction manual and the Quick User Guide.

24. The ignition timer is set to 7 minutes. Whilst this in operation, the element will run, heating and igniting the charcoal above it. Once the timer has finished, do not start again as the heat from the element will interfere with the natural progression of the charcoal ashing. Note: If the combined heat from the charcoal and element get too high, an over-temp switch will disable the element (the timer will continue to operate until the 7 minutes have elapsed).

25. Always allow the solid fuel to burn out naturally after cooking. Do not use any liquids to douse the charcoal whilst inside the barbeque. Do not move the appliance while the coals are still burning as hot ash, coal particles, unburned fuel and hot cooking fats & oils could spill and accessible parts may be very hot. The barbeque should not be moved by lifting.

26. Do not use volcanic rock or any type of non-combustible product in the charcoal chamber. If in doubt on what fuels can be used, check the Everdure by Heston Blumenthal website or contact the Service Department.

27. Solid fuels differ widely in burning time, heat, size and combustion. Always be aware of your surroundings and potential fire hazards caused by sparks or spitting fuels.
    Never dispose of solid fuels or hot ashes in areas where they can be trodden on or be a fire hazard. Never dispose of unburned solid fuels or ash until it has completely extinguished. The barbeque must be installed on a secure level base prior to use. We recommend using 100% natural lump charcoal in this appliance (see everdurebyheston.com.au/ everdurebyheston.com.nz).

28. Always check with your local/state authorities before using this appliance for any fire restrictions regarding the use of an outdoor barbeque (due to local weather conditions).

29. When using solid fuels, take care that the surrounding environment is clear of combustible materials. Do not cook under overhanging buildings or close branches of  trees. Note that solid fuels will produce varying amounts of smoke – take this into consideration when setting up the barbeque.

DO NOT OPERATE THIS APPLIANCE BEFORE READING THE INSTRUCTION BOOKLET
DO NOT PLACE ARTICLES ON OR AGAINST THIS APPLIANCE
DO NOT STORE CHEMICALS OR FLAMMABLE MATERIALS OR SPRAY AEROSOLS NEAR THIS
DO NOT OPERATE THIS APPLIANCE INDOORS
DO NOT ENCLOSE THIS APPLIANCE. THE MINIMUM CLEARANCE FOR THIS UNIT IS 1500mm ABOVE THE COOKING SURFACE AND 250mm FROM ANY SIDE
DO NOT OPERATE THIS APPLIANCE IN ENCLOSED AREAS
DO NOT USE ACCELERANTS OR FUEL IMPREGNATED WITH ACCELERANTS IN THIS APPLIANCE
DO NOT OVERFILL THE CHARCOAL CHAMBER AT IGNITION
DO NOT ALLOW FATS/OILS, ASH AND UNBURNED FUEL TO BUILD UP IN THE APPLIANCE BETWEEN COOKING SESSIONS

APPLIANCE DETAILS

ELECTRICAL: 220-240V ~50-60HZ, 1450W.

| HUB II
---|---
Barbeque only| LENGTH
(mm)| WIDTH
(mm)| HEIGHT
(mm)
1387| 590| 900

NOTE: Fully extended, the rotisserie poles increase the height by 320mm

OUTDOOR INSTALLATION GUIDE

This Appliance shall only be used in an above ground open-air situation with natural ventilation, without stagnant areas, where products of combustion are rapidly dispersed  by wind and natural convection.
This appliance must not be used indoors. Do not use your barbeque in garages, porches, sheds or other enclosed areas. The barbeque is not intended to be installed in or used  on recreational vehicles (e.g. boats, camping vans) and should not be placed close to or under any surfaces that will burn or are sensitive to heat. Do not block/obstruct  the flow of air and combustion around the barbeque housing while in use.
Any enclosure in which the appliance is used shall comply with one of the following:

• An enclosure with walls on all sides, but at least one permanent opening at ground level and no overhead cover.
• Within a partial enclosure that includes an overhead cover and no more than two walls
• Within a partial enclosure that includes an overhead cover and more than two walls, the following shall apply (i) at least 25% of the total wall area is completely open: and  (ii) at least 30% of the remaining wall area is open and unrestricted.
  In the case of balconies, at least 20% of the total of the side, back and front wall areas shall be and remain open and unrestricted.

OPERATING INSTRUCTIONS

GENERAL INSTRUCTIONS
A fairly protected location is desirable for pleasant and efficient cooking. Try to keep the barbeque sheltered from strong winds as this will drastically alter cooking efficiency.
Keep the barbeque level. Check frequently that the charcoal stays ignited (this does not necessarily mean a flame is visible), and that flare ups are not occurring. Make sure the minimum distances of the barbeque to any wall or combustible surface are met, and that the supporting surface can withstand the heat.
WARNING! This barbeque will become very hot during operation. If you need to move it during operation, we recommend taking extreme care and grab by the handles  only. Never grab the barbeque by the body or sides when in use.
For more specific information (including set-up illustrations and diagrams) and up to date cooking instructions, please visit the Everdure by Heston Blumenthal website at www.everdurebyheston.com.au/www.everdurebyheston.com.nz
FUEL TYPE AND CONSUMPTION
This barbeque is designed to cook with lump charcoal. The heat produced and consumption time may vary dramatically depending on the type of fuel used, and the prevailing weather conditions. Please see the Quick User Guide for more information on charcoal ignition and cooking. Do not use accelerants for fuel ignition or fuels  impregnated with accelerants in this appliance as they may cause damage to the appliance or injury.
When igniting the charcoal, pile the charcoal up over the charcoal grid (this is the circular grid above the element in the centre of the charcoal chamber) so that it overflows  the grid by no more than 20mm. When in use, the height of the charcoal should never pass the top level of the charcoal chamber and the amount being used at any one time  should not exceed 1.8kg.
After cooking, the remaining charcoal should be allowed to burn off naturally (this should be taken into account when planning the cooking times). Once finished, the ash  and remaining fuel should be removed and placed into a non- flammable container (a metal bucket is ideal), a small amount of water added (just in case there is still any heat  left in the waste) and disposed of safely as per local council rules. Note that protection from heat should always be used.

CHROME OPEN GRILL
The cooking surface for this barbeque is a pair of chromed open grills, which can be fully removed or levered up from the front to add additional charcoal. The grills should be positioned so that the grill handles are to the front (they will allocate in the notches at the front of the barbeque). Take care that food cooked is wider than the gaps in the grills or positioned lengthways so it doesn’t fall through. Over time, the surface of the grills will discolour with the heat of the fuel (this is a normal process and not a fault). It  is recommended that the grills are placed on the barbeque after the charcoal has ignited and any adjustment on the fuel distribution has been done. If needed please remove  the grills for greater clearance. After use, allow the grills to cool and then clean. After cleaning, coat with a little cooking oil to minimise any rusting. Note – During and after  operation: Whilst the grill handles are cool to touch, please be aware that the grill surface will be hot – handle with care.
ROTISCOPE TECHNOLOGY
Rotiscope Technology™ is the patent pending built-in rotisserie system of the barbeque.
The maximum rated capacity of the motor is 40kg, Please check the dimensions of the meat are suitable for the product before purchasing.
The rotisserie rod and Cliplock Forks™ are stored in the compartment at the front of the left hand side panel. Lift the storage door up, remove the Cliplock Forks™ (take  care of the sharp points of the fork fingers) and pull the rod out from the storage bracket (this is enclosed so the rod will not interfere with the electrical wiring). Note: If the  barbeque has been in operation, the rotisserie parts may be hot – remove before cooking or use heat proof gloves. To fit food onto the rotisserie, first slide a Cliplock  Fork™ (base first) onto the rod, and lock off by pressing down the small fork lever. Push the food onto the rotisserie rod and onto the Cliplock Fork™. Push the second Cliplock  Fork™ onto the rod and into the other end of the food, and lock in position by pressing down the small fork lever. This can be repeated (if necessary) with the second set of  Cliplock Forks™.
To raise and lower the rotisserie poles, press and hold the rotisserie up or down button until the desired level is reached.

AFTER COOKING

1. After cooking and whilst the barbeque is still warm, remove scraps from the grill with a scraper.

2. Excess fat and meat scraps can be scraped off the inside of the barbeque by removing the grill to gain access.
   WARNING: Some surfaces may still be hot – please use protective gloves.

3. Remove wastes from inside charcoal chamber, and under the charcoal grid and element.

IGNITION PROCEDURE
READ ALL OPERATING INSTRUCTIONS BEFORE IGNITING THE CHARCOAL.
TAKE CARE, THE POWER CORD CANNOT TOUCH ANY HOT SURFACES OR IGNITED CHARCOAL
LIGHTING THE BARBEQUE USING THE FAST FLAME GNITION SYSTEMTM
The Fast Flame Ignition System™ works on the principle that charcoal will ignite when heated above a certain temperature (it is not dependant on a flame to ignite). First pile the charcoal over the charcoal grid (allowing it to overflow up to 20mm). With the charcoal in place, press the left button (an audible sound and LED will indicate that the  element has turned on). The element will heat up and run for 7 minutes. During this time, the charcoal closest to the element will ignite. As it heats up and ashes, the  surrounding charcoal will do the same. After 7 minutes the element will turn off and the ignition of the charcoal will continue to naturally ignite. After 10-15 minutes  (depending on the weather conditions and the fuel used), most of the charcoal should have partially or fully ignited. Using metal tools, spread the charcoal inside the charcoal  chamber and add extra fuel if necessary (extra fuel can be added during the cooking period as well). Never use more than 1.8kg of fuel at any one time. See the Quick User  Guide for more information.

CLEANING & STORAGE

EXTERNAL CLEANING
Before cleaning the barbeque exterior, ensure the appliance has cooled and is safe to touch, and that the appliance has been removed from the power supply. Painted and plastic surfaces can be cleaned using a mild household detergent or cleaner and a clean cloth (do not use scourers or harsh detergents). It is advisable to test cleaners on a small section of the appliance first. NEVER use paint thinners or similar solvents for cleaning and NEVER pour cold water over hot surfaces. Dry the surface afterwards. Top panel covers should be removed and the area underneath cleaned. Rotisserie poles should be wiped down with a soft cloth to remove an oil or grit (do not allow water to  flow down the poles and into the barbeque).
INTERNAL CLEANING
Before cleaning the internal parts of your barbeque, ensure the appliance has cooled and is safe to touch. The inside of the charcoal chamber can be cleaned by using some  water, mild detergent and a sponge or mild scouring pad.
For hard to clean areas, use a little baking soda on a wet sponge. Do not use abrasive cleaners. All ash and any leftover fuel should be removed after every cook (take care that  it is fully extinguished and cold). After cleaning the charcoal chamber, remove the charcoal grid and carefully twist the element upwards. Remove the element bracket (X) and remove and empty the heat shield. Clean any ash or oil that may have dropped into the element bowl, and replace the heat shield and element bracket. Twist the element back
over the bracket and replace the charcoal grid. Note: all parts MUST be in place correctly before cooking again.
WARNING! The surfaces of the open grills may be hot. Please ensure heat resistant gloves are worn.
STORAGE
When the appliance is not in use, the barbeque can be stored outdoors, but must be under cover and covered (preferably with a purpose made HUB™ Barbeque cover), out  of the weather. Ensure the cooking surface is clean before storing away. Do not leave the power cord connected to the power supply for extended periods of time (disconnect after use).

TROUBLESHOOTING

Solid fuel is not igniting or taking longer than expected to ignite:

Power supply interrupted| Check the LED at the ignition switch is lighting when pressed. Check cord is connected & turned on. Check power is being supplied to appliance (power outage or tripped circuit breaker). Check that retractable power cord has not been pulled out too far (it can interrupt the internal power connection).
---|---
Poor type of solid fuel used| Fuel may be wrong size (parts too large). Break up larger parts so they can ignite easier. Purchase a different type of charcoal and try. We recommend using 100% natural lump charcoal in this appliance (see hestonbyeverdure.corn.au/hestonbyeverdure.com.nz).
Solid fuel is damp| Solid fuels can become damp over time. which retards ignition. Store in a dryer place & repurchase fresh solid fuel.
Solid fuel incorrectly distributed in charcoal chamber| Follow the instructions on placing the solid fuel in the charcoal chamber. If charcoal has compacted down tight. remove some solid fuel so air can flow freely through and assist in ignition. If too little fuel is used. the heat and ignition may not pass as fast between separate pieces.
Timer or element not working| Remove fuel and check LED on ignition switch is lighting up when pressed. Check for heat from the element (without fuel this should run for 7 minutes before turning off) with a hand at a safe distance. If not running. contact your nearest Service Centre.
Internal components not aligned correctly| Check element heat shield. support bracket and element are correctly positioned. Check charcoal chamber correctly allocated in lower tabs. Check charcoal grid is correctly allocated in charcoal chamber.
Barbeque not cleaned| Check ash has not collected inside the element bowl or heatshield. or blocked the charcoal grid
Weather conditions & ambient temperature| Cold. windy and wet conditions will affect the ignition and combustion process. Move barbeque to a more suitable location.

Rotisserie system not working:

Power supply interrupted| Check the LED at the rotisserie switch is lighting when pressed. Check cord is connected & turned on. Check power is being supplied to appliance (power outage or tripped circuit breaker). Check that retractable power cord has not been pulled out too far (it can interrupt the internal power connection).
---|---
Rotisserie rod not seated in motor correctly| Remove rod from poles and check motor socket is rotating. Place rod in motor and check handle end is correctly allocated in the slot of the left hand pole.
Rotisserie overloaded| Check rod rotates without food. and then with food. Remove some of the food from the rotisserie and try again
Rotisserie motor has jammed| Motor or internal parts have seized. Contact your nearest Service Centre.

BARBEQUE ASSEMBLY

The barbeque must be fully assembled before use. Only a medium size Philips screwdriver and a adjustable spanner is needed.
Open the carton and remove the parts (Note that the barbeque chassis assembly is heavy and will require at least 2 people to move). Remove all packaging (especially check inside the barbeque and under the charcoal grid) and place parts on a clean surface. Check for any damage or missing parts (if found, contact your service department).

INCLUDED PARTS HUB II

PACKAGING

Remove all internal cartons and packaging from within the barbeque assembly. Remove all external packaging and remove the appliance from the packaging base before operation.
Recycle as per your local government laws.

STEP 01
Rotate the barbecue chassis assembly (01) onto its rear panel and lay on a clean flat surface (the cardboard packaging is ideal). Fix the four legs (14,15,16&17) to the bottom panel (castors to the left hand side) using sixteen M6 bolts (F02). Note that when finished, the legs will angle out towards the corners.

STEP 02
Take the Ø4mm spring washers (F03) and Ø4mm washers (F04) and place them onto two M4x10mm screws (F01). Take the two lid hanging brackets (04) and fit onto the two M4x10mm screws (the legs of the brackets should hang around the screw heads).
Place the handle (02) on the inset side of the lid (03) and align the handle legs with the two holes. Fix the lid hanging brackets to the bottom of the lid by screwing the screws into the handle legs (take care that the hanging brackets are running parallel to the lid shorter sides). Tighten fully. If assembled correctly, the lid will hang from the bracket at the rear of the barbeque using the lid hanging brackets to hook it in place. 

STEP 03
Take the two Top Panel Covers (05) and place them over the end of the rotisserie poles at either end of the barbeque. Press into place.

STEP 04
If not already assembled, lever up the element and place the heat shield (09) inside the bowl. Take the two element supports (08), fit them together and place them centrally  on the heat shield. Lever the element back down onto the element supports.*

STEP 05
Place the charcoal chamber (07) centrally within the barbeque and place the charcoal grid (06) in the centre hole above the element.

STEP 06
Place the left hand open grill (10) and right hand open grill (11) on the twelve pins on the inner chassis (above the charcoal chamber) and lever down into the notches at the  front of the barbeque. Take care that the grills are level and stable.

STEP 07
The rotisserie rod and Cliplock Forks™ are stored in the compartment at the front of the left hand side panel. Lift the storage door up, remove the Cliplock Forks™ (13) (take care of the sharp points of the fork fingers) and pull the rotisserie rod (12) out from the storage bracket. Note: If the barbeque has been in operation, the rotisserie parts  may be hot – remove before cooking or use heat proof gloves. The Cliplock Forks™ slide on the rod and are locked in place by pressing down on the fork levers.

STEP 08
With the barbecue in a secure position, before extending the poles and ignition element, the unit needs to connect the power first. Fully extend the power cord from the  recess on the right hand side (Do not over extend) and connect to your power supply.

STEP 09
Press the “ poles Up Switch” and release them so the first section pops out from the barbecue. press the poles up or down and it can allocate the poles at any position within  the range of the height settings. The right hand side pole contains the rotisserie motor.

STEP 10
Take the rotisserie rod with the food attached and place the pointed end in the motor hole at the top of the right hand side pole. Lever the handle side of the rod down into the slot of the left hand and close the pole cover.
Note: It has a safe setting when the rotisserie rod assembly place on the poles, it is unable to press the down switch to directly shrink the poles back to its original position.

MAINTENANCE

It is recommended that, at the commencement of each barbeque season, the following maintenance be conducted:
BARBEQUE

1. Wipe over the outer areas of the barbeque with a clean cloth.
2. Check all oils and ash has been cleaned from the charcoal chamber and under the element.
3. Check all fasteners for tightness and re tighten where necessary to ensure rigidity of the structure.
4. Check retractable power cord is operational and the cord/plug is undamaged.
   Wear and tear to this barbeque can be reduced by covering and storing out of the weather when not in use.

WARRANTY

IMPORTANT
Please keep your receipt, as this must be presented if making a claim under the terms of the EVERDURE BY HESTON BLUMENTHAL warranty.
AUSTRALIAN CUSTOMERS
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for  compensation for any other foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
NEW ZEALAND CUSTOMERS
Nothing herein contained shall be construed in any way as excluding or limiting your rights under the Consumer Guarantee Act 1993.
OUR WARRANTY
Subject to the following conditions, this product is also covered by the manufacturer’s 5 YEAR CONDITIONAL WARRANTY from the date of purchase, covering all parts  and/labour.
Our Warranty (which is subject to the conditions below) covers rectification free of charge of any fault arising from defective materials or components, or faulty  workmanship.
The product or defective material will be repaired or replaced at the option of Everdure by Heston Blumenthal , but all costs of installation, removal, cartage, freight,  travelling expenses and insurance are to be paid by the claimant. Our Warranty is subject to the product being used for single family domestic household use.
Our Warranty operates in addition to (and does not exclude, restrict or modify) any rights or remedies to which you may already be entitled to under the Australian Consumer Law or any consumer guarantees law relating to this product.

WHAT IS COVERED?
During the below listed warranty period, your barbeque will be repaired free of charge by Everdure by Heston Blumenthal or its authorised service centre provided your  barbeque is delivered to and picked up from Everdure by Heston Blumenthal or its authorised service centre, subject to the terms and conditions below.
5 years: (Orange enamel) firebox and outer body
2 years: stainless steel parts, rotisserie motor, heating element
2 years: Paint warranty
1 year: All remaining parts
WHAT IS NOT COVERED BY OUR WARRANTY:

1. Any defect or failure caused by the product not being assembled or used in accordance with the instruction/installation manual provided with the product.
2. Normal fair wear and tear (e.g. surface rust on cooking plates & burners heat discolouration).
3. Insect or vermin infestation.
4. Unauthorised repairs or use of non-genuine parts.
5. Product scratches & damage as a result of delivery, installation or assembly.
6. Claims to product surface coatings due to accidental damage, improper, or lack of maintenance.
7. Damage from cleaning products not recommended by Everdure by Heston Blumenthal.

HOW TO CLAIM OUR WARRANTY
You will need to contact Everdure by Heston Blumenthal in Australia or New Zealand using the below contacts details.
All Service and Assembly Enquiries:
IN AUSTRALIA: Telephone 1300HESTON
OR VISIT: www.everdurebyheston.com.au

IN NEW ZEALAND: Telephone (09) 415 6000
OR VISIT: www.everdurebyheston.com.nz

PRIVACY POLICY
Everdure by Heston Blumenthal is committed to protecting your personal privacy. Your personal information that you have provided in this form (e.g. name, street address, e- mail address and telephone/mobile number) is used solely by Everdure by Heston Blumenthal for the express purpose for which it was collected (e.g. to respond to your  enquiry regarding your product). Your personal information will be processed by Everdure by Heston Blumenthal inaccordance to the guidelines and requirements of the  Privacy Laws of Australia (Privacy Act 1998).

PARTS LIST: HBCE3B

OPTIONAL ACCESSORY: COOKING ACCESSORIES
Please see everdurebyheston.com.au/everdurebyheston.com.nz for a full range of accessories

IM Ref: HUBII 07/2018/06
FOR OUTDOOR USE ONLY
everdurebyheston.com.au
everdurebyheston.com.nz

References

• Everdure by Heston Blumenthal | Official Australian BBQ Store
• Everdure by Heston Blumenthal | Official Australian BBQ Store

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