LOFFLER Elevate UC App User Guide
- June 9, 2024
- LOFFLER
Table of Contents
ELEVATE USER GUIDE
– MOBILE CLIENT – Android
Downloading
- Open the Google Play or App Store
- Download the Elevate UC App
- Log in with your email address and password (Same as your desktop)
- Click Log in
Making a Call
From Contacts
- Click
- Choose the Contact
- Click to dial
From the Dial Pad
- Click
- Dial an extension
- Click to dial
From History
- Click
- Scroll to the contact you wish to dial and click on their name to dial
Answering a Call
- Click to answer
Transferring
Blind Transfer
- While on a Call Click
- Click
- Choose a contact or dial a number from the dial pad
Consult Transfer
- While on a Call Click
- Click
- Select a Contact or Dial a number and click
- Click
Voicemail Transfer
- While on a Call Click
- Click
- Dial *+extension
Conferencing
- While on a Call Click
- Select a Contact or Dial a number to add
- Click
Parking
- While on a Call Click
- Click
- This will display where the call is parked
- To retrieve the call, dial the extension given
Mute
- While on a Call Click Unmute
- Click
Hold
- While on a Call Click Remove from Hold
- Click
Call Flip
- While on a Call Click
Note: This will flip the call from your cell phone to desktop app or desktop phone
Accessing Voicemail Messages
- Click
- Select the Voice Message you would like to hear
- Click
- Click to delete
- Click to call the caller back
- Click to share
- Click to mark as new/heard depending on the status of the message
Presence Status
- Click
- Click
- Choose Available or Busy (Presence For Chat Purposes only)
Chat
Single Chat
- Click
- Click
- Click
- Select a Contact
- Type a message in the text box and press to Send
Single SMS
- Click
- Click
- Click
- Enter in a number
- Type a message in the text box and press to Send
Group Chat
- Click
- Click
- Choose multiple contacts
- Type a message in the text box and press to Send
Creating a New Contact
- Click
- Click
- Click
- Enter in the information
- Click Done
Note: this contact will save in your cell phone
Settings
- Click
Logging in/out of Hunt Groups
- Click to choose which groups to log in to
Silence Mode
- Click
- Turn it on Manually– This will make your extension not ring on your cell
- Schedule – Choose a start time and end time and a repeat of days- the Time between start and end will silence the events you want. To choose which events are silenced
choose Anything Checked will be silenced.
Call Settings
- Click
- Choose to change your caller ID Number display
- Choose to select a Forwarding profile created from your desktop app OR
to create a new profile
Sync Contacts
- Click
- Turn on this feature to sync
Voicemail Settings
- Click
- To Reset your PIN, Click and type in a new PIN 4-10 digits
- Click
- To Change your Greeting, Click
- Click
- Click
- Click to stop recording
- Choose if you want transcription, wav files, and email notificaiton and where they are sent to
Read User Manual Online (PDF format)
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