LOFFLER Elevate UC App User Guide

ELEVATE USER GUIDE
– MOBILE CLIENT – Android

Downloading

• Open the Google Play or App Store
• Download the Elevate UC App
• Log in with your email address and password (Same as your desktop)
• Click Log in

Making a Call
From Contacts

• Click
• Choose the Contact
• Click to dial

From the Dial Pad

• Click
• Dial an extension
• Click to dial

From History

• Click
• Scroll to the contact you wish to dial and click on their name to dial

Answering a Call

• Click to answer

Transferring

Blind Transfer

• While on a Call Click
• Click
• Choose a contact or dial a number from the dial pad

Consult Transfer

• While on a Call Click
• Click
• Select a Contact or Dial a number and click
• Click

Voicemail Transfer

• While on a Call Click
• Click
• Dial *+extension

Conferencing

• While on a Call Click
• Select a Contact or Dial a number to add
• Click

Parking

• While on a Call Click
• Click
• This will display where the call is parked
• To retrieve the call, dial the extension given

Mute

• While on a Call Click Unmute
• Click

Hold

• While on a Call Click Remove from Hold
• Click

Call Flip

• While on a Call Click

Note: This will flip the call from your cell phone to desktop app or desktop phone

Accessing Voicemail Messages

• Click
• Select the Voice Message you would like to hear
• Click
• Click to delete
• Click to call the caller back
• Click to share
• Click to mark as new/heard depending on the status of the message

Presence Status

• Click
• Click
• Choose Available or Busy (Presence For Chat Purposes only)

Chat
Single Chat

• Click
• Click
• Click
• Select a Contact
• Type a message in the text box and press to Send

Single SMS

• Click
• Click
• Click
• Enter in a number
• Type a message in the text box and press to Send

Group Chat

• Click
• Click
• Choose multiple contacts
• Type a message in the text box and press to Send

Creating a New Contact

• Click
• Click
• Click
• Enter in the information
• Click Done

Note: this contact will save in your cell phone

Settings

• Click

Logging in/out of Hunt Groups

• Click to choose which groups to log in to

Silence Mode

• Click
• Turn it on Manually– This will make your extension not ring on your cell
• Schedule – Choose a start time and end time and a repeat of days- the Time between start and end will silence the events you want. To choose which events are silenced
  choose Anything Checked will be silenced.

Call Settings

• Click
• Choose to change your caller ID Number display
• Choose to select a Forwarding profile created from your desktop app OR to create a new profile

Sync Contacts

• Click
• Turn on this feature to sync

Voicemail Settings

• Click
• To Reset your PIN, Click and type in a new PIN 4-10 digits
• Click
• To Change your Greeting, Click
• Click
• Click
• Click to stop recording
• Choose if you want transcription, wav files, and email notificaiton and where they are sent to

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