deli E801P Receipt Printer User Manual

deli E801P Receipt Printer

STATEMENT
The content of this manual should not be changed without prior written permission. Deli Group Co., Ltd. reserves the right to make any change on the technology, parts, software and hardware of this product. If you need additional information about this product, please feel free to contact Deli Group Co., Ltd. No part of the contents from this manual may be reproduced or transmitted in any form or by any means without the written permission of of the company.

copyright
This manual was printed in 2019 and its copyright belongs to Deli Group Co., Ltd.

• Printed in China.
• Version 1.0

Warm Reminder:
Dear customer, thank you for purchasing our products. To protect your after- purchase rights, please fill out the attached product warranty card. (Warranty service will not provide without a valid warranty card)

SAFETY PRECAUTIONS
Please read the precautions carefully before operating the printer to avoid personal injury or machine damage.

Warning symbols

• WARMING. Must be observed to avoide personal injury or equipment damage.
• NOTE: Provide important information and tips for printer operation.

Safety precautions

WARNING: Violating following instructions may cause serious injury or death.

1. Do not insert several plugs into a multi-outlet power strip at the same time.
   • This can cause overheating and a fire.
   • If the plug is wet or dirty, dry or wipe it clean before use.
   • Do not use the electrical outlet if it’s not compatible with the power cord plug.
   • You should only use standard multi-outlet power strips.
2. You should only use the adapter provided in this package.
   • It is not safe to use other adapters.
3. Do not unplug it by pulling on the power cord
   • This may damage the power cord and cause a fire or printer malfunction.
4. Do not plug or unplug the power cord with wet hands.
   • This may cause electric shock.
5. Do not bend the power cord excessively or place heavy objects on it
   • Damaged power cords may cause a fire.

Note:
Violating following instructions can cause slight wounds or damage to the appliance.

1. If you find smoke, smell or noise coming out of the printer for an unknown reason, please unplug the power cord and take proper emergency measures.
   • Turn off the printer and unplug power cord.
   • After the smoke clears, call the dealer for repairs.
2. Place the printer on a stable and flat surface.
   • If the printer drops to the ground, it may break and cause personal injury.
3. You should only use approved accessories and do not attempt to disassemble, repair or modify the printer by yourself.
   • Please call the dealer if you need any of the above-mentioned services.
4. Do not let water or other objects get inside the printer.
   • In case it happens, turn off the printer and unplug the power cord Then call the dealer for service.
5. Do not use the printer when there is a malfunction, as this may cause fire or electric shock.
   • Please turn off the printer and unplug the power cord. Then call the dealer for service.
6. Other matters to note
   • Leave enough space around the printer for operation and maintenance purposes
   • Keep the printer away from water, direct sunlight, strong light, and heat sources.
   • Do not use or store the printer in places with high temperatures, high humidity, or heavy pollution.
   • Avoid placing the printer in places subject to vibrations and shocks. Connect the printer’s power adapter to a properly grounded electrical outlet, and avoid using the same outlet with large appliances or devices that can cause voltage fluctuations.
   • Please disconnect the power supply if you are not going to use the printer for a long period of time.
   • To ensure print quality and extend the life of the printer, it is suggested to use recommended or equivalent quality printer paper.
   • Shut off the power before plugging or disconnecting of interfaces, otherwise, it may damage the printer control circuits.
   • Please keep this manual in a proper place for future reference.

Other matters to note
Although we have been very careful on the compiling of this manual, however, errors and/or omissions are still inevitable. The company will not assume any responsibility for any losses on anyone due to the use of information in this manual. For users and third parties, the company and its subsidiaries will not be liable for any product damage, failure or misuse caused by not following or ignoring the operation, maintenance information and/or instructions provided by the company; and for losses, costs or expenses caused by unauthorized changes, repairs or modifications to the product. The company shall not bear any responsibility with regard to damages and/or problems caused by the use of counterfeit accessories, parts or unauthorized products.

Note:
Due to continuous product improvement, specifications, accessories, and/or procedures described herein are subject to change without notice.

WEEE (Waste Electrical and Electronic Equipment)
The symbol placed on the product indicates that the item should not be mixed with general household waste. If such waste is not properly managed, it may harm both environment and human health. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources. Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling. Business users should contact their suppliers and check the terms and conditions of the purchase contract. This product and its accessories should not be mixed with other commercial wastes for disposal.

Product Information

• Product Name: Thermal Receipt Printer
• Model Number: 801P
• Brand: Deli Group Co., Ltd.

Features

1. High print quality
2. High-speed printing
3. Automatic cutter
4. Stable performance
5. Can be connected to other devices via serial, USB, and cash drawer connector
6. Supports drivers like WINDOWS XP/7/8/10/vista and more
7. Low noise, high printing speed
8. Convenient paper loading
9. Easy to use and maintain
10. Cash drawer connector
11. Automatic paper cutting

Unpacking checklist

1. Unpack the printer and save the packing materials in case you need to repack the printer for shipping or storage.
2. Please contact the dealer for any defect and/or missing of accessory.

Physical appearance and components

Product dimensions

PRODUCT SPECIFICATIONS

Technical Specifications

Printing

| Print method| Direct thermal
Print resolution| 203 dpi（8 dots/mm）
Printing speed| 180mm/s
Print width| 72 mm/48 mm
Print density| 1-10 level (adjustable)
Processor|  | 32-bit RISC
Detection| Sensor| Out of paper detection, cover-open detection, print head temperature detection, cutter detection

Power

| Type| External power adapter
Input| AC100V-240V
Output| 24V

Paper supplies

| Type| Standard thermal paper
Width| 80±0.5mm/58±0.5mm
Thickness| 0.050～0.080mm
Paper roll diameter| Max 80mm
Paper loading| Top open cover for easy paper loading
Instruction set|  | ESC/POS
Software function| Driver| Windows XP/Win7/Win8/Win10/Vista
Label design| BartenderUltraLite

Characters

| Chinese| 24*24dots
English| ASCII 9×17，12×24dots

Character sets

| ****

PC437/Katakana/PC850/PC860/PC863/PC865/West Eu r ope / Greek/Hebrew/East Europe/Iran/WPC1252/PC866/PC852/ PC858/IranII/Latvian/Arabic/PT151,1251/PC737/WPC/1257/ Thai Vietnam/PC864/PC1001/(Latvian)/(PC1001)/ (PT151,1251)/(WPC1257)/(PC864)

Graphics

|  | ****

Support different density and user-defined bitmap printing (each image does not exceed 40K, the total bitmap size does not exceed

Over 64K)

Barcodes

| ****

1D

| Code 39, Code 93, Code 128UCC, Code 128 subset A, B, C, Codabar,Interleave2of5,EAN-8, EAN-13,EAN-128, UPC-A, UPC-E, EAN and UPC 2 (5) digits add-on, MSI, PLESSEY, POSTNET, RSS-Stacked, GS1 DataBar, Code 11

LED indicator

| Power indicator| Green
Error indicator| Red
Paper status indicator| Red

Environment parameters

| Operating| 5 to 45℃，25% to 85%RH (no condensation)
Storage| —20 to 60℃，10% to 90%RH(no condensation)

Physical parameters

| Dimensions (L x H x W)| 199x142x130mm
Weight| 0.96 kg
Reliability parameters| TPH life| 50KM
Cutter life| 1,500,000 cuts

Certificate

|  | ****

CE

Technical specifications of printer consumables

Continuous paper parameters

1. Paper type:
   Thermal receipt paper

2. Paper width:
   support 80±0.5mm/ 58±0.5mm print paper.

3. Paper thickness:

4. Recommended paper
   Type| manufacturer
   ---|---
   FD210,PD150R,PD160R| OJI Paper CO., LTD.

Note:

1. Please use recommended paper or equivalent quality paper. Using the wrong types of paper may affect the printing effect and will shorten the lifespan of the printhead
2. Do not paste the paper to the core of the paper roll;
3. Chemical agents or oil-contaminated paper may fade or lose its heat sensitivity which will affect the printing result;
4. Do not rub the surface of the printer paper with nails or hard objects, otherwise, it may cause discoloration;
5. The printer paper will develop color at a temperature of 70℃. Pay attention to temperature, humidity and light for paper storage.

Printing/cutting position

Printing position

Cutting position

Product Usage Instructions

1. Read the precautions carefully before operating the printer to avoid personal injury or machine damage.
2. Make sure the printer is placed in a well-ventilated area with enough space for operation and maintenance purposes. Keep the printer away from water, direct sunlight, strong light, heat sources, high temperature, high humidity, heavy pollution, vibrations, and shocks.
3. Connect the printer’s power adapter to a properly grounded electrical outlet, and avoid using the same outlet with large appliances or devices that can cause voltage fluctuations.
4. To ensure print quality and extend the life of the printer, it is suggested to use a recommended or equivalent quality printer paper.
5. Shut off the power before plugging or disconnecting of interfaces, otherwise, it may damage the printer control circuits.
6. Connect the printer to other devices via serial, USB or cash drawer connector as per your requirement.
7. Install the printer drivers like WINDOWS XP/7/8/10/vista and more as per your requirement.
8. Once the printer is connected and drivers are installed, you can start using the printer to print receipts.

Installation and Operation

Loading the paper roll

1. Stand in front of the printer and follow the arrow to open the receipt cover by pushing it up. (The arrow diagram is shown below);
2. Please remove the paper roll inside the paper compartment, if there are any.
3. Place the paper roll into the paper compartment in the right direction.
4. If you are printing with a 58 mm paper roll, put the paper holder into the groove of the paper compartment first, and then load the paper roll in a direction as described in step 3 (as shown in the figure below).
5. Follow the diagram and leave a few inches of paper sticking out of the printer and close the cover.
6. The cutter will cut off excess paper when the printer is power on.

Connecting the power cord

1. Make sure the printer’s power switch is off (O).
2. Connect the power adapter to the printer.
3. Connect the power cord to the power adapter.
4. Plug the power cord into the other end of the power supply.

Note:

1. Please use our company’s original power adapter to avoid damage to the product and the possible cause of injury.
2. If you do not use the printer for a long period of time, unplug the printer power cable.
3. Avoid dragging the power adapter cable, as this may cause fire or electric shock.
4. Avoid placing the power adapter around overheated equipment, other-wise the cable surface will melt, causing fire and electric shock;
5. Please disconnect the power supply if you are not going to use the printer for a long period of time.

Connect to the cash register

1. Make sure the power switch of the printer is off;
2. Insert the cash register connecting cable into the cash register port on the back of the printer.

Warning:
The cash register interface can only be connected to a cash register device with a voltage of 24V (it should not be connected to a telephone line, etc.).

Description of indicator light and buzzer
Indicator and Buzzer Function description

Note:
The printer uses a thermistor to detect printer head temperature. If the printer head temperature exceeds 70 °C, the printer will terminate its work and will check the temperature automatically every minute until the tempera- ture drops below 50 °C, and the printer will resume normal operations.

Printing test

Printing a self-test page
When the printer is initially installed, or if there are any problems with the printer, you can execute the self-check program to confirm the following status. Hardware version, printer parameter setting status, If you confirm no problems with the printer after the self-check, such as printing quality and related setting information of external devices, please check other devices or software. This function runs independently with other devices or software.

This is the self-test process:

1. 1. Ensure the power is connected, and the paper roll is properly installed.

2. Make sure that the printer is off and the top cover is properly shut.
3. Wait until the red light is off, release the paper feed button to print the printer self-check page.

Printing with Windows driver

1. Please refer to the “Windows Driver Manual” to complete the installation.
2. Set the “Port” of the Windows driver to the corresponding interface.
3. Use the “Print Test Page” function of the Windows driver to print a test page.

Interface signal

DL-801P(NEW)/DL-801PN printer supports cash drawer interface and multi-ple communication interfaces: serial interface (RS-232), network interface (RJ-45), USB interface, cash drawer interface.

USB

Cash drawer

Pin number| Signal

name

---|---
1| FG
2| Drawer 1
3| DRSW
4| VDR
5| Drawer 2
6| GND

• Electrical characteristics:
• drive voltage: 24V DC
• drive current: 0.8A max
• Cash drawer status detection signal: “L” =0～0.5V; “H” =3～5V

Power interface

Pin number| Signal

name

---|---
1| + 24V
2| GND
3| N.C
4| F.G

Caution:

1. It is strictly forbidden to plug and unplug the communication cable when power is on;
2. Avoid running telecommunications cabling in parallel with power wiring;
3. Shielded communication cable shall be adopted

Other optional interfaces

Serial port (9-pin)
DL-801P(NEW) printer serial interface adopts a 9-pin D-type connector and is compatible with RS-232 standard.

Pin number| Signal

name

---|---
1| –
2| TXD
3| RXD
4| –
5| GND
6| DTR
7| –
8| RTS
9| –

Network port
The Ethernet interface of the DL-801PN printer is compatible with the RJ-45 standard.

Troubleshooting

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Please contact your dealer or manu- facturer for assistance.

Printer stops functioning

Warning indicator is on with beeps

Error indicator is on and the printer beeps

| The top cover is lifted up| Close the top cover
Paper status indicator and error indicator are on and the printer beeps| out of paper| Change the paper roll
Error indicator and paper status indicator are both flashing and the printer beeps| Printer head is overheated| Turn off the printer and wait printer head cool down

Problems during printing

Problems during cutting

Paper jam handling

1. When the cutter is jammed, do not open the top cover of the paper compartment to avoid damage to the cutter
2. Use your hands to grasp the convex rods on both sides of the arrow at the same time and pull them up to open the top cutter cover.
3. Please adjust the gear in the direction of the yellow arrow on the cutter film until the blade returns to the proper position, as shown in figure (2).

When the cutter is jammed, the blade is visible if it doesn’t return to its home posi-tion; the blade is invisible if has returned to its home position.

CLEANING THE PRINTER

Printing quality might be degraded by dust, foreign substance, adhesive substance, or other pollution materials stuck in the printer head or inside the printer.When dirty, clean the print head as follows

Caution

1. Make sure to turn the printer power off prior to cleaning.
2. Turn the printer off and wait for 2 -3 minutes before cleaning the printhead because it gets very hot during the printing process.
3. When cleaning the print head, take care not to touch the heated portion of the print head to avoid any damage caused by static electricity or other factors. 4) Take care not to allow the print head to become scratched and/or damaged in any way.

Cleaning the print head

1. Open the top cover of the printer, and then use the cleaning pen or a cotton swab dipped in diluted alcohol (or isopropanol) to clean the print head in the direction from the center of the head to the edges.
2. After cleaning the head, do not use the printer until the alcohol used for cleaning evaporates completely (1~2 min) and the printer head has completely dried.

Cleaning the sensor, roller and paper path

1. Open the top cover of the printer and take out the paper roller.
2. Remove any dust or foreign materials using a dry cotton cloth or cotton swabs.
3. Use an alcohol-soaked cotton cloth or cotton swabs to wipe off any adhesive substance or polluted materials
4. After cleaning the parts, do not use the printer until the alcohol used for cleaning evaporates completely (1~2 min) and the printer has completely dried.

Please clean the parts in case the print quality deteriorates or paper detection performance decreases.

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