easee Home 22kW Charging User Guide

: June 9, 2024
: easee

Table of Contents

How do I charge?
Apps and interfaces
Features
Charging Robot interface
Maintenance
Practical details
CUSTOMER SUPPORT
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

easee Home 22kW Charging User Guide

How do I charge?

Read the Important product information guide in the product packaging or at easee.com/manuals before using the product.

Installation and operation of the product requires a mobile device with internet connection.
Make sure that the following requirements are met before using the Charging Robot:

The product and its electrical connection has been installed by an authorized electrician according to the Installer guide.
The charger is properly configured.
The software is up to date (see the Charging robot interface).
If you have set up access control, unlock it by using a registered RFID tag (see the Features) or disable it from the Easee App or the local interface.

Check the charging cable and connector for damage and impurities such as foreign objects and water ingress before charging.
Connect the charging cable to the Charging Robot and your electric car.
The charging process starts and adapts automatically to the electric car and the available energy at any time according to the configuration.

If the car does not start charging, check that charging is activated in your car and that the connectors are properly plugged in.
If charging still does not start, check what might be the cause on the Charging Robot interface section.

Smart charging
Some operators offer smart charging which will delay charging to a suitable point in time, often tied to electricity price or similar mechanisms.
When Smart charging is active the LED strip is lit blue, charging will not start until the operators criteria for charging is met.
Contact you operator to know more and to find out if they offer this service.

Apps and interfaces

Easee App
The Easee App gives full control and status over your charger.
It´s intended for everyday use of your Easee products, through the Easee Cloud.
To download the app, scan the QR code or go to:
easee.com/app
Scan Me

Local interface
The local interface is intended for local operations of the charger when no internet is available.
Read more about the local interface at:
easee.com/support/localinterface

Easee Portal
The Easee Portal is a tool intended for administration of one or several Easee sites.
The Portal is mainly intended for site owners, installers, administrators, service providers and people who need to manage several products and sites from one interface.
Go to easee.support for more information on our interfaces.

Features

Touch button:
The touch button is used to activate the local interface.
The local interface is intended for local operations of the charger when no internet is available.
Read more about the local interface at:
easee.com/support/localinterface
Light strip:
The light strip communicates the status of the Charging Robot at all times.
(See Charging Robot interface).
RFID area:
The integrated RFID reader enables access control of the Charging Robot and identification of different users.
You can use it to unlock the charger with an Easee Key.
Check our knowledge base at easee.support for more details on how to add and manage your Easee Keys.
Type 2 socket:
The Type 2 socket is completely universal and allows you to charge any type of electric vehicle using the appropriate charging cable.
Furthermore, it is possible to permanently lock the charging cable, so you do not have to worry about it being stolen.

Charging Robot interface

Light description	Status

White – constant light, only at the bottom 2 LEDs – master unit / 1 LED – secondary units| Standby
White – constant light| Car connected
White – pulsating light| Charging in progress
Blue – constant light| Smart charging enabled (car connected)
Blue – pulsating light| Smart charging in progress
At startup, the LEDs turn on one by one. When the charger is updating, one or more LEDs will flash green while this is in progress| Updating software (updating can take up to 30 minutes)
NOTICE:
The car must be disconnected before a software update can be completed.
White – flashing light| Waiting for authentication by an RFID tag. Hold the RFID tag against the RFID area of the Charging Robot in order to authenticate and initiate the charging.
White – fast flashing light| RFID-tag received (awaiting key verification)
Red – flashing light, with warning sounds| WARNING:
Critical error! Turn off the power and remove the charging cable from the Charging Robot. The power can then be turned back on if necessary. The flashing red light will continue, but the warning sound will stop when the charging cable is disconnected. The charger is blocked from further use, cannot be reset and has to be replaced. Contact customer support.
Red – flashing light| WARNING:
Critical error! The charger is blocked from further use, cannot be reset and has to be replaced. Contact customer support.
Red – constant light| General error. Unplug the charging cable and re plug it to the Charging Robot. If the red light persists, check the Easee App or our knowledge base2 for further information.
Red – constant light, with warning sounds| Wires are connected incorrectly. Consult an authorized electrician.
Red – pulsating light| The Charging Robot has measured an abnormal temperature and has entered in safe mode. Please go to our knowledge base2 for further information.
White – flashing light, only at the bottom| The Charging Robot is searching for its master unit. Please check the status of the master unit. For further information, please check our knowledge base2
Yellow – flashing light, only at the bottom| The Charging Robot is waiting to be configured. Consult an authorized electrician.

Maintenance

General maintenance

Ensure that the charger does not have any signs of mechanical damage.
Visually inspect the Type 2 socket for wear and tear at regular intervals according to local regulations.
If the pins are discolored or damaged, please contact your authorized electrician.

Cleaning
The product does not require cleaning to operate properly.
Nevertheless, if the product needs to be cleaned for cosmetic reasons, this is possible.

Use a damp cloth and an all-purpose household cleaner.
Avoid using strong chemicals that contain oil or alcohol, as this will discolors the plastic.
Do not use running water or high pressure water jets.

Repair
If your charger needs to be repaired, please contact your Easee supplier.

Returns and complaints
Contact your distributor or Easee Customer Support regarding the return and complaint of your product.

Customer support
Download the latest manuals, find answers to frequently asked questions and useful documents and videos for your product at easee.support.

Practical details

Warranty
The device is free from material defects and is in accordance with laws and regulations for consumer protection in the country where the product is purchased.
All correctly installed Easee hardware is covered by our 3 years* limited warranty.
If your charger needs to be repaired within this warranty period, please contact your Easee supplier.
Further information can be found at: easee.support.
Some countries may have extended warranty.

Contact details
Easee AS
Grenseveien 19
4313 Sandnes, Norway
Org. nr: 920 292 046
You can find additional contact details for your country at: easee.com.

The information in this document is for information purposes only, is provided as is, and may be subject to change without notice.
Easee AS including its subsidiaries does not accept any liability for the correctness or completeness of the information and illustrations, and is not liable or responsible for your considerations, assessments, decisions or absence of such, or other use of the information in this document.
No part of this publication may be re-published, reproduced, transmitted or re-used in any other form, by any means or in any form, for your own or any third-party’s use, unless otherwise agreed with Easee or its subsidiaries in writing.
Any permitted use shall always be done in accordance with good practice and ensure that no harm may be caused to Easee or by misleading the consumer.
Easee and Easee products, product names, trademarks and slogans, whether registered or not, are Easee’s intellectual property and may not be used without Easee’s prior written permission.
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