Char-Broil 21202009 Digital Electric Vertical Smoker 725 User Manual

DIGITAL ELECTRIC VERTICAL SMOKER® 725
Operating InstructionsMODEL NUMBER 21202009

21202009 Digital Electric Vertical Smoker 725

FOR OUTDOOR USE ONLY
For outdoor use only.
Do not use indoors or for commercial cooking.
Use appliance only in well-ventilated space.
CONSUMER
Keep this manual for future reference.
INSTALLER/ASSEMBLER:
Leave this manual with consumer.
It is the responsibility of the assembler/owner to assemble, install and maintain smoker.

WARNING
This instruction manual contains important information necessary for the safe use of the appliance.
Read and follow all safety statements, assembly instructions, and use and care directions before attempting to assemble and cook. Failure to follow all manufacturer’s instructions could result in serious personal injury and/or property damage.
This appliance complies with technical standards and safety requirements for electrical appliances.
Extension Cord Use and Safety

• For best smoker performance use of extension cord is not recommended.

If you must use an extension cord for your safety:

• Use only outdoor type cord rated for 10 amperes.
• Use the shortest length extension cord required. Do not connect 2 or more extension cords together.
• Keep connections dry and off ground.
• Do not let cord hang over edge of table top or other items where it can be pulled by children or tripped over.

This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children unless they are older than 8 and supervised. Keep the appliance and its cord out of reach of children less than 8 years.
This product must not be disposed together with domestic waste. This product has to be disposed at an authorized place for recycling of electrical and electronic appliances. By collecting and recycling waste you help save natural resources, and make sure the product is disposed in an environmental friendly and healthy way.

WARNING
ELECTRIC SHOCK POSSIBLE

• This appliance is rated for :220-240 Volts – 50-60 Hz, Power Output 800 W Class I, IPX4
• Connect only to socket-outlet having an earthing ground and protected by circuit breaker with a rated fault operating current (RCD) having a maximum rating of 30 mA.
• Regularly inspect power cord sign of damage or wear. Do not use if cord is damaged.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
• Replace damaged part(s) only with Char-Broil supplied
• replacement parts. Do not attempt to repair damaged parts.
• In case of fire turn controller to OFF position, unplug smoker from outlet and allow fire to burn out. Do not use water to put out a fire in this or another electrical appliance.
• To avoid the possibility of burns be sure smoker is cool before removing and/or cleaning electric controller and heating element.
• Do not modify this product.
• Use appliance only as specified in this manual.
• Do not use in a traffic area where tripping over the cord is possible.
• Do not operate this appliance by means of an external timer or separate remote-control system.

CAUTION

• The use of alcohol, prescription or non-prescription drugs may impair the consumer’s ability to properly assemble or safely operate the appliance.
• To avoid electrical shock disconnect electric cord and remove electric controller before removing heating element and cleaning smoker. Never immerse electric controller or heating element in any liquid.
• Do not use this appliance on the same circuit as other high powered appliances.

IMPORTANT SAFEGUARDS

When using electrical appliances, basic safety precautions should always be followed including the following:
READ ALL INSTRUCTIONS

• Do not touch hot surfaces with unprotected hands. Use handles and knobs provided for operation.

• To protect against electrical shock, do not immerse cord, plugs, controller or heating element in water or any other liquid.

• Do not leave appliance unattended.

• Close supervision is necessary when any appliance is used by or near children. Keep children and pets away from the appliance at all times.

• This appliance is not a toy.

• Never leave smoker unattended when ON.

• Unplug from outlet when not in use and before moving or cleaning. Allow to cool before putting on or taking off parts.

• Do not operate any appliance with a damaged cord or plug or after the appliance malfunctions or has been damaged in any manner.

• The use of accessory attachments not recommended by the appliance manufacturer may cause injuries. Use only accessory attachments recommended by manufacturer.

• Do not let cord hang over edge of table or counter, or touch hot surfaces.

• Do not use appliance for other than intended use. This appliance is not intended for and should never be used as a heater.

• To prevent smoker from being splashed or falling into water, do not use smoker within 3 meters of a pool, pond or other body of water.

• Keep smoker and electric controller dry and out of rain at all times.

• Keep electric plugs off ground and dry.

• Do not use water or other liquid spray to clean product without first unplugging electric controller and removing heating element.

• DO NOT USE CHARCOAL. A charcoal fire will result and the smoker is not designed for charcoal. The fire will create an unsafe condition and damage the smoker.

• Fuel, such as charcoal briquettes, is not to be used with appliance. or any other liquid.

• This appliance will be hot during and after use. Use insulated oven mitts or gloves and long-handled smoker utensils for protection from hot surfaces or splatter from cooking liquids.

• Do not use or store gasoline, kerosene or other flammable liquids within 7 meters of this smoker when in use.
  Keep appliance area clear and free from materials that burn.

• Do not move the appliance when in use.

• When cooking, the appliance must be on a level, stable surface in an area clear of combustible material.

• Do not use a steam cleaner to clean your smoker.

SAVE THESE INSTRUCTIONS
General Safety

1. Do not touch hot surfaces with unprotected hands. Use rear handle provided for transportation. NOTE: Rear handle is not to be used for lifting the appliance.

2. Never leave smoker unattended when ON.

3. Keep children away from smoker both when hot and cold.

4. Use long barbeque utensils for cooking.

5. Allow smoker to cool before moving, cleaning or storing.

6. Do not cook under a roof.

7. Keep smoker 92 cm away from walls and rails.

8. For outdoor household use only.
   Do not use indoors or for commercial cooking.

9. Do not use or store gasoline, kerosene or other flammable liquids within 6 meters of this smoker when in use.

10. Store smoker in weather protected area or use a cover when not in use.

11. Use only accessory attachments recommended by manufacturer.

12. It is the responsibility of the assembler/owner to assemble, install and maintain smoker.

13. Do not cover cooking rack with metal foil. This could lead to overheating and damage to the appliance.

14. Use the drip tray only as instructed. Do not place it on the cooking racks during operation.

15. Smoker box MUST be used at all times.

16. DO NOT leave old wood ashes in the smoker box. Empty smoker box after each use.

17. Dispose of cold ashes by placing them in a metal foil wrapper, soaking them in water overnight and discarding in a non-combustible container.

Use and Care of Your Smoker

Before first use of smoker:

• Remove all packaging and sale labels from the smoker.
• Do not use sharp tools to remove stickers.
• Wash cooking grates with warm soapy water, rinse and dry throughly.

Before each use of smoker:

• Use smoker only on a firm and level surface to prevent tipping over. DO NOT move appliance across uneven surfaces.
• To prevent household circuit breakers from tripping, keep electric controller dry and do not use other electrical products on the same circuit.
• Check grease tray to make sure it is empty and is mounted properly prior to each use.
• For stick-free cooking, apply a thorough coating of vegetable oil or vegetable oil based spray to the cooking grate.
• DO NOT cover the cooking grates with metal foil.

WARNING

• Failure to follow all manufacturer’s instructions could result in serious personal injury and/or property damage.
• Use care when operating your smoker.
• Read and follow all the information and safeguards in this product guide before attempting to assemble or operating this smoker.

CAUTION
Do not use sharp or pointed tools to clean smoker.
Do not use abrasive oven cleaners, steel wool or metal
brushes to clean porcelain grates or smoker body. They will damage the finish.
Replace damaged part(s) only with Char-Broil certified replacement parts. Do not attempt to repair damaged parts.

Safety Tips

• If you have an appliance problem see the “Troubleshooting  Section”.
• Clean smoker often, preferably after each cookout. If a bristle brush is used to clean any of the smoker cooking surfaces, ensure no loose bristles remain on cooking surfaces prior to cooking. It is not recommended to clean cooking surfaces while smoker is hot.
• DO NOT open the smoker door during operation, unless necessary. Opening the door will allow heat to escape, and slow the cooking time.
• DO NOT USE CHARCOAL. A charcoal fire will result and the smoker is not designed for charcoal. The fire will create an unsafe condition and damage the smoker. Wood chips must be used to create a smoked flavor.

DANGER
In case of fire, unplug smoker from outlet and allow fire to burn out. Do not use water to put out a fire in this or another electrical appliance.
To avoid electrical shock disconnect electric cord before cleaning smoker. Never immerse electric controller or heating element in any liquid.

• Clean the smoker with a non-abrasive cleaner.

• Clean cooking grates, water pan, meat probe, and drip pan regularly with warm soapy water or a baking soda and water solution. Use non-abrasive scouring powder for stubborn stains. If a bristle brush is used to clean any of the smoker cooking surfaces, ensure no loose bristles remain on cooking surfaces prior to cooking. It is not recommended to clean cooking surfaces while smoker is hot.

• Clean the surface of the thermostats after each use.
  There are two thermostats located on the rear inside wall of the smoker.

• If your smoker is equipped with a window, do not use abrasive cleaners on the window. Use a cleaner approved for use on ceramic glass cooktops. Window is tempered and will not break under normal use.

• For smoker box, clean frequently to remove ash build up, residue and dust.

• Dispose of cold ashes by placing them in a metal foil wrapper, soaking them in water overnight and discarding in a non-combustible container.

• The door seal MUST be cleaned with a damp cloth after each use in order to keep the seal in proper working condition.

WARNING
For Safe Use of Your appliance and to Avoid Serious Injury:

• The use of alcohol, prescription or non-prescription drugs may impair the consumer’s ability to properly assemble or safely operate the appliance.
• When cooking, the appliance must be on a level, stable surface in an area clear of combustible material.
• Do not leave appliance unattended. Keep children and pets away from the appliance at all times.
• Do not move the appliance when in use.
• This appliance is not intended for and should never be used as a heater.
• This appliance will be hot during and after use. Use insulated oven mitts or gloves and long-handled smoker utensils for protection from hot surfaces or splatter from cooking liquids.
• Keep appliance area clear and free from materials that burn.
• Keep appliance area clear and free from combustible materials, gasoline and other flammable vapors and liquids.
• Use only in well-ventilated space. appliance

Apartment Dwellers:
Check with management to learn the requirements and fire codes for using an electric smoker in your apartment complex. Use only as allowed.
CAUTION
HOT SURFACES!
DO NOT touch the Smoker Box Handle during operation.
The handle can become hot and may causes injury. If you must touch the handle during operation – be sure to wear adequate safety gloves to prevent injury.

Food Safety
Food safety is a very important part of enjoying the outdoor cooking experience. To keep food safe from harmful bacteria, follow these four basic steps:
Clean: Wash hands, utensils, and surfaces with hot soapy water before and after handling raw meat and poultry.
Separate: Separate raw meats and poultry from ready-toeat foods to avoid cross contamination.
Use a clean platter and utensils when removing cooked foods.
Cook: Cook meat and poultry thoroughly to kill bacteria.
Use a thermometer to ensure proper internal food temperatures.
Chill: Refrigerate prepared foods and leftovers promptly.
How To Tell If Meat Is Cooked Thoroughly

• Meat and poultry cooked in the appliance often browns very fast on the outside. Use only thawed meat and a meat thermometer to be sure food has reached a safe internal temperature, and cut into food to check for visual signs of doneness.
• We recommend food to be at least 4.4°C before cooking in your appliance.
• Whole poultry should reach 74° C. Juices should run clear and flesh should not be pink.
• Beef, veal and lamb steaks, roasts and pork chops can be cooked to 71° C.
• NEVER partially cook meat or poultry and finish cooking later. Cook food completely to destroy harmful bacteria.
• Use a meat thermometer to ensure proper internal food temperatures.

Cleaning your smoker:
Excess build up of burned grease and food particles will reduce the smoker’s cooking performance. To obtain optimum performance:

• Clean the interior and exterior at least once a season, more often with heavy use.
• Best results are obtained by brushing particle buildup downward toward the bottom of smoker.
• Using a mild detergent or hot soapy water, moderately scrub interior surfaces of the smoker with a plastic or bristle brush.

Control Panel Operating Instructions

| Power Button – Turns smoker on and off
---|---
| Up Button – add to time/temp value
| Down Button – subtract from time/temp value
| Temp Button – switches input to adjust Cooking temp
| Time Button – switches input to adjust Cooking time
| Meat Probe Button – switches input to adjust target meat probe temp
| Chamber Light – On/Off

• The control panel temperature reading may fluctuate plus or minus 5-8°C as the appliance cycles to maintain correct cooking temperature setting.
• Press the Power Button once, and the appliance is now ready to receive input settings from the Temp Button, Time Button and/or Meat Probe Button.
• If appliance is powered on and left unattended for 19 hours, the appliance will automatically turn off.
• The controller reads and displays internal cook temperature setting in °C, time in 00:00 (hours:minutes) and meat probe temperature in °F. Temperature readings can be changed from °C to °F by pressing the “UP” and “DOWN“ buttons simultaneously for a period of 3 seconds. The temperature readings can be changed back to °C from °F using the same method.
• The heating element will not begin to heat up until you input the Temp and Time or Meat Probe and Temp settings. NOTE: You must choose to cook by either time or meat probe target temp. These functions will not work simultaneously.
• If the meat probe is not connected to the smoker the meat probe function is disabled.

1) Seasoning Your Smoker
NOTE: Season your smoker before first cooking.
a) Make sure water pan is in place with NO WATER and smoker box is in place with no wood chips.
b) Plug in the appliance. The display will immediately have power. A beep is sounded when the unit is plugged in.
c) Press the Power Button once, the control unit is now ready.
d) Press the Temp Button and set temperature to 135°C, max. setting, using the “UP” or “DOWN” buttons.
e) Press the Time Button and set the time to 2 hours using the “UP” or “DOWN” buttons,
f) Once 2 hours has elapsed, turn off smoker and allow to cool.
g) After the seasoning process has completed, your smoker is now ready for use.
CAUTION: The smoker is HOT during use. Wear protective gloves when working inside the smoker.
Using the Smoker Box:
The smoker box is what will enable you to add smoke flavor to your foods. Simply fill the smoker box with wood chips to the desired level and slide it into place prior to preheating the smoker. The smoker box can be filled to varied levels to accommodate short and long cooks. There are many wood chip types that result in different flavors. For a chart listing estimated wood chip level to cook time ratios and smoke flavor details, please see grilling guide.
NOTE:

• The smoker box is designed for wood chips or pellets only, do not use wood chunks.
• Always operate smoker with smoker box in place regardless of whether or not you use wood chips. Never remove or refill the smoker box during cooking

Using the Water Pan:
Your appliance comes equipped with a water pan. The water pan can be used to keep meat moist while cooking. To use, fill the water pan with warm water (cold water can bring down the temp of the cooker) to the Max Water mark and slide into place. Do not overfill the water pan.
NOTE:

• Using water is not required for smoking.
• Always operate (including preheating) smoker with water pan in place regardless of whether or not you use water. Never remove the water pan during cooking.
• If water pan needs to be refilled during cooking, always fill through the hole in the drip pan assembly. Care should be taken when refilling water pan to avoid having any liquid coming in contact with the heating element. Serious damage to the heating element could result, including flare ups and electrical failure.

Cooking with your Smoker –
NOTE: Always preheat smoker with smoker box in place, including wood chips if being used.
1) Setting the Preheat Cycle
a) Press the Temp Button.
b) Press and hold the “UP” or “DOWN“ button to raise or lower until the letters “PH” is displayed. Release the button. “PH” is blinking.
c) Press the Temp Button again. The display will no longer blink indicating that the “PH” is set.
d) The display will show “PH”, no temperature will be shown during the Preheat cycle.
e) The appliance will automatically start the Preheating process.
f) The Preheat cycle will run for 40 minutes.
g) After the 40 minute preheat cycle ends:

• The appliance will automatically reduce the interior temperature.
• The display will blink “00:00” (no temp will be displayed)
• An audible beep will sound – 3 beeps initially and then 3 beeps once every 30 seconds thereafter.

h) You can then use the Temp Button, Meat Probe Button or Time Button to start using the smoker.
NOTE: The appliance will automatically turn off if 60 minutes has passed after the initial 40 minute Preheat cycle has been completed (40 minute Preheat + 1 hour = 100 total minutes)
IMPORTANT: Always cook with both the water pan and smoker box in place, whether or not they are filled.
2) Using the Temp Button
Display Range: 38°C – 135°C
a) Press the Temp Button. The default temperature setting of 93°C is shown.
b) Press and hold the “UP” or “DOWN“ button respectively to raise or lower the desired cooking temperature. (The display should automatically raise or lower when the button is pressed and stop when the button is released.)
c) Press the Temp Button again after the desired temperature setting is entered. After the Temp Button is pressed the display should no longer blink indicating that it is set.
3) Using the Time Button
Display Range: 00:00 – 19:00 hours.
NOTE: The Meat Probe function will be disabled.
a) Press the Time Button, and a blinking “00:00” is shown.
b) Press the “UP” or “DOWN“ button to raise or lower the hour (“00:00”) in 1 hour increments. (The display should still be blinking.) The display will raise or lower when the button is pressed and stop when the button is released.
c) Press the Time Button again after the desired hour portion of the cook time setting is entered. After the Time Button is pressed the hour portion (“00:00”) should no longer blink indicating that it is set.
d) The minute portion (“00:00”) will remain blinking at this point as it has not yet been set.
e) Press the “UP” or “DOWN“ button to raise or lower the minutes (“00:00”). The display should still be blinking.
f) Press the Time Button again after the desired minute portion (“00:00”) of the cook time setting is entered. After the Time Button is pressed the minute portion (“00:00”) should no longer blink indicating that it is set.
g) After pressing the Time Button in the previous step the time should begin to count down.
h) When using the Time function, the display should show the Set Cooking Temperature and the actual elapsed Time (countdown). They should alternate every throughout the length of the cooking cycle.
i) Once the desired set time has elapsed:

• The controller will automatically reduce the appliance temperature to 49°C.
• The display will alternate between 00:00 and 49°C showing the set time has elapsed.
• An audible beep will sound 3 beeps and then 3 beeps once every 30 seconds thereafter until the Power Button is pressed, or has reached the maximum 19 hour automatic shut-off.

4) Meat Probe Button
Display Range: 10°C to107°C
NOTE: The Set Time function will be disabled.
a) Press the Meat Probe Button, and the default desired meat probe temperature setting of 63°C is displayed and will blink.
b) Press the “UP” or “DOWN“ button to raise or lower the desired meat probe temperature setting.
c) Press the Meat Probe Button again after the desired meat probe temperature setting is entered.
d) After the Meat Probe Button is pressed the display should no longer blink indicating that it is set.
e) When using the Meat Probe function, the display should show the Chamber Temperature and the actual Meat Probe Temperature. The display will alternate throughout the length of the cooking cycle.
f) Once the desired meat probe temperature has been reached:

• The controller will automatically reduce the set temp to 49°C.
• The display will alternate between the actual Meat Probe temperature and 49°C.
• An audible beep will sound 3 beeps and then 3 beeps once every 30 seconds thereafter until the Power Button is pressed, or has reached the maximum 19 hour automatic shut-off.

5. The meat probe may be unplugged or removed from the food at any time. If the meat probe is not plugged in or does not reach the desired meat probe temperature setting, power to the heating element continues until the Power Button is pressed, or has reached the maximum 19 hour automatic shut-off.
6. Optional LED Light Button: This button turns on and off the chamber light, if equipped.
   Cleaning the heating element bracket:

• The element bracket may be cleaned with a damp cloth using a mild detergent or hot soapy water.
• Dry electrical controller and heating element before use.

Storing your Smoker:

• Clean cooking grate.
• Store smoker in weather protected area or under smoker cover when not in use.

What’s in the Box

Model 21202009

ASSEMBLY

PARTS LIST

NOT Pictured

WARRANTY PARTS DIAGRAM

Troubleshooting

when plugged in)
No power| Turn the Smoker OFF and unplug from outlet
Check or replace in this order
Check for tripped household circuit breakers. Reset or replace if necessary using a socket-outlet having an earthing ground and protected by circuit breaker with a rated fault operating current (RCD) having a maximum rating of 30 mA.
Try a different outlet, preferably on a different circuit.
Unplug thermostat connections and reconnect. Replace Thermostat Kit if necessary
Unplug control panel connections and reconnect. Replace Control Panel Display Kit if necessary
Unplug power board connections and reconnect. Replace Power Board Kit if necessary
Refer to online Electrical Replacement Manual for instructions on removal and replacement
Faulty heating element| Turn the Smoker OFF and unplug from outlet
Check or replace in this order
Unplug heating element connections and reconnect
Replace heating element
Replace Thermostat Kit
Replace Control Panel Display Kit
Replace Power Board Kit
Refer to online Electrical Replacement Manual for instructions on removal and replacement
Circuit breaker trips or fuse blows| Another appliance plugged into same circuit as the smoker| Do not use other electrical appliances on the same circuit
Moisture or water in controller or electrical connections| Keep all electrical connections dry. Do not operate smoker when raining
Poor electrical connections| Turn the Smoker OFF and unplug from outlet
Check or replace in this order
Unplug thermostat connections and reconnect. Replace Thermostat Kit if necessary
Replace Power Supply Cord Kit
Refer to online Electrical Replacement Manual for instructions on removal and replacement
No display| Faulty control panel| Turn Smoker OFF and unplug from outlet
Check or replace in this order
Unplug smoker and plug back into outlet (beep will sound when plugged in)
Unplug thermostat connections and reconnect. Replace Thermostat Kit if necessary
Unplug control panel connections and reconnect. Replace Control Panel Display Kit if necessary
Unplug power board connections and reconnect. Replace Power Board Kit if necessary
Refer to online Electrical Replacement Manual for instructions on removal and replacement
Smoker will not cook properly| Door of smoker is left open.| Close door on smoker while cooking
Insufficient preheat| Always use controller PH setting before cooking
Inappropriate extension cord.| Use only outdoor type with 3 prong grounding plug, rated for 10 amperes or more, Use the shortest length extension cord required. Do not connect 2 or more extension cords together. A 12 or 14 gauge extension cord of 50 ft. or less is acceptable.
Flare-ups| Excess fat in meat.| Trim fat from meat before cooking
Excessive cooking temperature| Adjust (lower) temperature as needed
Grease build up| Clean smoker, cooking grates, drip pan, grease tray and water pan
Persistent grease fire| Grease trapped by food build up| Turn the Smoker OFF and unplug from outlet. Keep door open and let fire burn out.
Do not apply water to fire. Personal injury may result.
After smoker cools, clean smoker, cooking grates, drip pan, grease tray and water pan.

Error Codes

Power Button is turned to off. Blinking “Err1” appears when you press the Power Button when starting your smoker.
Blinking “Err1” appears when you press the Temp Button on your smoker. Blinking “Err1” appears when you press any buttons on your smoker.
Refer to online Electrical Replacement Manual for instructions on removal and replacement| Turn Smoker OFF and unplug from outlet Replace Thermostat Kit
Err2| Alarm sounding with 3 beeps every 30 seconds and will only stop when the Power Button is pressed Blinking “Err2” appears when you press the   Power Button when starting your smoker Blinking “Err2” appears when you preheat your smoker| Turn Smoker OFF and unplug from outlet Check or replace in this order Replace Thermostat Kit Replace Control Panel Display Kit Replace Power Board Kit
Err3| Blinking “Err3” appears when you press the Meat Probe Button after starting your smoker. Blinking “Err3” appears when you press the Meat Probe Button when you want to check the food temperature.| Turn Smoker OFF and unplug from outlet Check or replace in this order Replace Meat Probe Replace Meat Probe Housing Replace Control Panel Display Kit
Err4| Blinking “Err4” appears when you   press the Meat Probe Button after starting your smoker. Blinking “Err4” appears when you press the Meat Probe Button when you want to check the food temperature.| Turn Smoker OFF and unplug from outlet Check or replace in this order Replace Meat Probe Replace Meat Probe Housing

Warranty Statement
Char-Broil Europe GmbH of Gasstraße 6 – Haus L 4 Obergeschoß, D-22761 Hamburg, (Char-Broil) warrants to the PURCHASER of this Char-Broil product that it will be free of defects in material and workmanship from the date of purchase as follows:

| Electric Smoker
---|---
All Parts (EURO minimum)| 2 years
|
|

Char-Broil or the seller of the product may require reasonable proof of your date of purchase. THEREFORE, YOU SHOULD RETAIN YOUR SALES RECEIPT OR INVOICE.
[France only: All products sold by the Seller are covered by the legal warranties provided in Articles 1641 and followings of the Civil Code (warranty against hidden defects) and Articles L. 217-1 to L. 217-14 and L. 411-1 to L. 411-2 of the Consumer Code (warranty of conformity.] This Warranty includes the right of repair or replacement of the product or parts of the product that prove defective under normal use and service. Before returning any parts, you should promptly contact Char-Broil using the contact information on our website. In case of a defect, Char-Broil will elect to replace or repair the product or such parts without charge. Char-Broil will return the product or parts of the product to the purchaser, freight or postage prepaid. If Char-Broil elects to repair the product or such defective parts of the product and this repair fails, you are entitled, pursuant to your statutory legal rights, to reduce the purchase price or to withdraw from the contract and receive a refund.
This Warranty does not cover any failures or operating difficulties due to accident, abuse, misuse, alteration, misapplication, vandalism, improper installation or improper maintenance or service, or failure to perform normal and routine maintenance, including but not limited to damage caused by insects within the burner tubes, as set out in this owner’s manual. Exceptions may apply, so please contact Char-Broil or your seller in case you have any questions on whether this Warranty applies to your specific case or not.
Deterioration or damage due to severe weather conditions such as hail, hurricanes, earthquakes or tornadoes, discoloration due to exposure to chemicals either directly or in the atmosphere, is not covered by this Warranty, and are not normally covered by your statutory legal rights.
Char-Broil is not liable for any unforeseeable losses (i.e. loss or damage that neither you nor Char-Broil or the seller contemplated at the time of purchase), or any damage caused by you, save for that Char-Broil’s liability for fraud or death or personal injury caused by its negligence is not limited.
Char-Broil does not authorize any person or company to assume for it any other obligation or liability in connection with the sale, installation, use, removal, return, or replacement of its equipment; and no such representations are binding on Char- Broil.
This Warranty applies only to products sold at retail to individuals (as opposed to businesses) within the European Union.
This Warranty does not affect any of your statutory legal rights under the applicable consumer laws of your resident country.
For warranty service, contact Char-Broil at info-eu@charbroil.com.

NOTE: This information is a guide only. Items included in your BBQ specification may differ depending on region or specific dealer specification.
All specifications are subject to change without notice.

Char-Broil® Europe GmbH
Paul-Dessau-Straße 8
Quartier O – 4.OG
D-22761 Hamburg

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