GoPioneer Connect Android Mobile User Guide
- June 9, 2024
- Pioneer
Table of Contents
GoPioneer Connect Android Mobile
Move an Active Call to Your Mobile Client
While on an active call, on a desk phone or PC/Mac soft client, it may be
desirable to m ove the call to your mobile phone Our Call Grabber feature lets
you seamlessly move an active call to your mobile or between clients/devices
Simply dial 25 from your client or create a quick dial with 25 to use the
feature
Navigate to the Star tab on the client ’s home screen during an active call.
Selecting Call Grabber will move the active call on to your mobile client the
far end will not be placed on hold or hear any clicks or noises a seamless
transition. The same procedure can be used on a PC/Mac client to move the call
back.
Settings
click 3 dots on Keypad tab
Account Setup
Enter your username and password provided by your administrator. Click the
USER PORTAL link to reset your password if needed.
Preferences
Select your Ringtones for incoming calls and messages, Sounds settings to
enable advanced sound settings, Network to control preferences on Wifi ,
Controls for other call settings, Call Forwarding options , Do Not Disturb
rules, change your contact sort order, set your language, enable
troubleshooting log and enable video to start automatically.
Incoming Call Options
If you open the app during an incoming call you can choose to Answer or Reject
the incoming call. If you enable Call Forward via Settings / Preferences, you
will also see the Forward option.
History
History tracks your incoming, outgoing and missed calls. Click three dots to clear call history, go into edit mode to remove entries or go to settings. Click the “I” for more info and click their name to call them back and add them as a contact.
Quick Dial
Easy access to frequently monitored contacts
History
Access incoming, outgoing & missed calls
Keypad
Make audio, video calls, call voicemail
Contacts
Access mobile & company contacts. Click to chat, call or email
Messages
Access chat history & start new chat messages
Help
Online Help
Creating Quick Dial Entries
Quick Dial (star tab) entries is a quick way to check the availability ( of co
workers and quickly connect.
To add a Quick Dial:
- Any user can be added to your Quick Dial by selecting Quick Dial and click the 3 dots to edit entries and the “+” sign to add a new entry. If you have no entries, click the “+” sign to add one.
- Enter their name in the title field, telephone number and enable Busy Lamp Field. Click SAVE.
Contacts
Access your mobile phone Address Book, your Office365 contacts and your
Enterprise Address Book from your client by clicking Address Book. You can
click to call, click to IM and click to email your contacts. You can also add
new contacts by clicking the “+” sign. If you select an entry, you can
configure a differentiated ringtone when they call you.
Call Control
Easily manage an active call including business features such as hold, blind
or attended transfer, conference and enable video (if applicable). End call
and Keypad to enter menu choices & passwords.
Blind Transfer a Call
- Select Transfer while on an active call to blind transfer.
- Choose a Favorite, Directory Entry or Use the Dialpad to dial another number.
- The call will transfer immediately to the contact
Attended Transfer a Call
- Select Att. Transfer while on an active call to announce caller before transfer.
- Choose a Favorite, Directory Entry or Use the Dialpad to dial another number.
- Once your party answers, press Join to connect the transfer.
Messages
You can send an optional instant message (chat) with a contact also using this
service. You can send a message to any contact entry or long press on a quick
dial entry and choose “Message”. If you click the “…” at the top of the chat
exchange you can click to call and open their contact settings for that
contact or Delete conversation.
Enabling Do Not Disturb
Click the Smart Office Connect link at the top of the Quick Dial, History or
Dialpad then select Do Not Disturb. Calls will not ring your device and the
DND banner will appear
Notifications
New Voicemail
Voicemail Waiting Indication is displayed on the Dialpad with a small
circle and white number next to the microphone button.
Missed Calls
Missed Call Indication is displayed at the bottom of the screen on the History
icon as a red dot with white number.
New Messages
New Message Notifications are displayed at the bottom of the screen on the
Messages icon as a red dot with white number.
Read User Manual Online (PDF format)
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