innocn 27G1G 27 Inch Art Monitor User Manual

innocn 27G1G 27 Inch Art Monitor

Precautions

• Keep the monitor away from water sources or damp places, such as bath rooms, kitchens, basements and swimming pools.
• Make sure the monitor is placed on a flat surface. If the monitor falls down, it may cause human injury or device damage.
• Store and use the monitor in a cool, dry and well ventilated place, and keep it away from emission and heat sources.
• Do not cover or block the vent hole in the rear casing, and do not use the product on a bed, sofa, blanket or similar objects.
• The range of the supply voltage of the monitor is printed on the label on the rear casing. If it is impossible to determine the supply voltage, please consult the distributor or local power company.
• If the monitor will not be used for a long period, please cut off the power supply to avoid electric shock in rainy days and damage due to abnormal supply voltage.
• Please use a reliable grounded socket, Do not overload the socket, or it may cause fire or electric shock.
• Do not put foreign matters into the monitor, or it may cause short circuits resulting fire or electric shock.
• Do not disassemble or repair this product by self to avoid electric shock. If faults occur, please contact the after-sales service directly.
• Do not pull or twist the power cable forcedly.
• There is a polarizer layer (not a protective film) on the surface of the screen. Do not peel it off, or the product may be damaged and the warranty will be invalid.

Package Content

Packing list

• Please check that the package of the monitor contains all parts. If any part is lost, please contact the distributor.
• The color and shape of parts may vary with models. Figures in this User Manual are for reference only.
• Cables supplied may vary with purchased products. Figures in this User Manual are for reference only.

1. Display screen
   

2. Stand

3. Base

4. DP Cable

5. Power Adapter

6. Screwdriver

7. QSG

8. 3pcs screws KM4*8mm

9. 3pcs screws PM4*8mm

10. Warranty Card

Installation

Installation of base

1. Open the package, take out the product with foam still attached, and gently place it on a desktop or table.
   

2. .Take out the shaft assembly, bracket and base, use two PM48 blue zinc plated acrews to lock the shaft assembly and bracket, and then use two KM48 black zinc plated screws to lock the bracket and base.
   

3. Buckle the assembled bracket chassis on the whole machine(insert the upper part and press down). If you want to remove the bracket chassis, pull down the button on the rear shell to remove the bracket chassis.
   

4. Place the monitor on your desktop or table after completing installation.
   

Note: During standing of the monitor, do not take out the monitor from foams, and do not pinch the liquid crystal screen with hand to avoid damage to the screen.

Wall mounting

1. Remove the whole machine (Polygon together) and place it on a horizontal table.
   

2. Remove the pivot bracket.
   

3. The back shell on this location 4 silk removed.
   

4. Screw the 4 hexagonal studs of the attachment in this position, for transferring to the wall-mounted rack. (This machine does not come with a wall bracket, you have to buy it separately. Standard VESA hole 75*75mm)
   

5. Assembled products can be wall-mounted, hanging products in the process, please do not use your hands directly pinch the screen to prevent broken screen.
   

Adjustment Of Monitor

Instructions For Use

Cable connection

• The bottom interface configuration at the back of the monitor varies with products.
• Note: If the power cable or signal cable is damaged, you must replace it with special soft cables or special components purchased from the manufacture or maintenance department.

HDMI interface

• Use the HDMI cable to connect the HDMI IN port of the product to the HDMI OUT port of a PC

• Use the HDMI-DVI cable (not included) to connect the HDMI IN port of the product to the DVI OUT port of a PC.

DC IN port

• Please connect the power adapter to the power cord, connect the power adapter plug to the corresponding power port of the monitor, and then connect the power cord to a properly grounded power socket.

DP interface

• Use the DP cable to connect the DP IN port of the product to the DP OUT port of a PC.

AUDIO OUT

• Connect audio outputting devices such as earphones to the AUDIO OUT port.

Description of buttons

function values.
4| Control pad right : Press to enter sub-menus/quickly enter the main menu.
5| Control pad up : Move the joystick up to view menu options or increase function values.

• 6. Solid blue light indicates power is on and the monitor is operating normally. Flashing blue light indicates no video source , no horizontal or vertical signal has been detected or power is low. Please ensure your computer is on and all video cables are fully inserted and / or connected.
  

OSD Menu

When booting for the first time, you need to set the default language of the monitor menu. Press buttons ( ) to select the language to be set, and press the OK button to confirm.

The On-Screen Display(OSD) Menu may be used to adjust your monitor‘s settings and appears on screen after turning on the monitor and pressing the button

1. The monitor includes one touch options to access common settings.
   Button| Menu| Features| Basic operation
   ---|---|---|---

| View mode| |

  * Control pad Up or Down to browse functions
  * Control pad Right to enter
  * Control pad Left to drop out  

| Game plus modes| Select switch game plus modes|

  * Control pad Up or Down to browse functions
  * Control pad Right to enter
  * Control pad Left to drop out  

| Main Menu| enter the Main Menu|

  * Control pad Up or Down to browse functions
  * Control pad Right to enter
  * Control pad Left to drop out  

| Exit the current screen
2. Control pad Right to enter the OSD screen.

3. Control pad Up or Down to browse functions.
4. Control pad Left to exit the current screen.

• Functions of the monitor vary with models, and the functions in this manual are for reference only
  View Mode| Standard|
  ---|---|---
  Game| FPS1/FPS2/RTS/Night Vision/GAMER1/GAMER2/GAMER3
  Movie|
  Web|
  Text|
  Manual Image Adjust| Sharpness| 0-100
  Blue Light Filter| 0-100
  Aspect Ratio| 4:3/5:4/16:9/16:10
  Adaptive-Sync| On/Off
  MPRT| On/Off
  Color Adjust| Contrast/Brightness| Contrast/Brightness
  Color Temperature| Bluish/Native/User Color
  Color Range| Auto/Full Range/Limited Range
  Audio Adjust| Volume| 0-100
  Mute| On/Off
  Input select| HDMI1|
  HDMI2|
  DP|
  Setup Menu| Language Select| English
  Resolution Notice| On/Off
  Information| Resolution:1920×1080 H. Frequency:KHz V. Frequency:KHz Pixel Clock:***MHz Model Number:27G1G
  OSD Timeout| 5-60
  OSD Background| On/Off
  LED Effect| Normal/Flicker/Off
  Auto Power Off| On/Off
  Sleep| 30Minutes/45Minutes/60Minutes/120Minutes/Off
  Memory Recall|

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference,
2. this device must accept any interference received, including interference that may cause undesired operation.
   CAN ICES-3 (B)/NMB-3(B)

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.

Specification

The standard voltage and power supply may vary with countries, please refer to the label at the back of the product.
Product Dimentions
(with Height range)| Without base| 619×64.4x374mm approx. 4.1kg
With base| 619×204.5×441.9mm approx. 4.7kg
Tilting angle| Forward tilting-5°/Backward tilting+20°
Height range| N/A
Rotation angle| N/A
Vertical angle| N/A
Environmental conditions| Action| Temperature：0℃~40℃（32℉~104℉）
Humidity：10%~90% RH (non-condensing）
Storage| Temperature：-20℃~60℃（-4℉~140℉）
Humidity：5%~95% RH (non-condensing）

Common Troubleshooting

The following table contains general information about common monitor problems you might encounter and the possible solutions.

No display after turning monitor
ON (screen is black but power
Supply lights is ON)|

• Ensure that the video cable connecting the monitor and the computer is properly connected
  and secure.

• Make sure if the operating system had entered hibernation, sleep or power-save mode. Press
  any key (Enter key / Power key) or move the mouse to wake it up.

• Check for bent or broken pins in the video cable connector.

• Ensure that the correct input source is selected in the Input Source menu.

• Replace other identical signal cable (HDMI / DisplayPort) to take cross-test.

No display after turning monitor
ON (not boot, black screen & no
power lights)|

• Verify that the power outlet is functioning properly using any other electrical equipment.
• Make sure the power button on the front panel is normal for boot and pressed fully.
• Check for bent or broken pins in the video cable connector.

Poor Focus. Picture is fuzzy,
blurry, or ghosting|

• Eliminate video extension cables.
• Reset the monitor to factory settings.
• Change the video resolution to the correct resolution and aspect ratio.
• If the words are still blurry, please try enabling or disabling CLEAR TYPE function from windows

Missing Pixels. LCD screen has
spots|

• Cycle power On-Off.
• Pixel that is permanently Off is a natural defect that can occur in LCD technology.
• For more information on Dell Monitor Quality and Pixel Policy, see INNOCN Support site
  at: http://www.innocn.com

Safety Related Issues
(Visible signs of smoke or sparks)|

• Do not perform any troubleshooting steps.
• Contact INNOCN immediately.

Image is centered on screen, but does not fill entire viewing area|

• Check the Aspect Ratio setting in the Display menu OSD.
• Check the resolution setting in your PC
• Reset the monitor to factory settings.

The screen appears yellow|

• Make sure the device was not set to “Care Eyes mode”
• Check here: OSD→Picture Setting→Contextual mode→Care Eyes mode

Control panel keys do not work|

• Press only one key at a time.
• Restart the computer
• Make sure to have a valid video signal going through the monitor before
  you can turn on the OSD

I cannot adjust the brightness/
contrast ratio through OSD|

• Make sure the “contextual mode” is OFF before setting brightness and contrast ratio.
• Check here: OSD→Picture Setting→Contextual mode→of

I cannot get higher refresh rate
on my monitor|

• Make sure your video card supports that feature.
• Also make sure you are using DisplayPort to connect from your computer to your monitor

After plugged in USB Type-C
from computer to monitor,
there is no video|

• Not every computer/phone ‘s USB Type-C port will support video out signals. Please check
  your cable and your computer/phone to make sure those will support a video signal. our monitor..

USB interface is not working|

• Check to see if you plugged a USB-B uplink cable(included in the package) from your computer to the monitor’s USB-B port. Without an uplink cable to the computer, the USB ports on the back of the monitor will not work.
• Check that your monitor is turned On.
• Reconnect the uplink cable to your computer.
• Reconnect the USB peripherals(downstream connector).
• Switch Off and then turn On the monitor again.
• Reboot the computer.
• Some USB devices like external portable HDD require higher electric current; connect the device directly to the computer system.

Warranty Information

1. What is covered in your warranty?
   Item| Warranty term
   ---|---
   Monitor| 1 Year
2. Contact us
   Service Email| service@innocn.com
   ---|---
   Service Website| http://www.innocn.com
3. This Warranty is not applicable:
4. The product is not purchased from an Authorized Innocn dealer.
5. The product is not used according to instructions given in the instruction manual.
6. Defects caused by improper use as determined by company personnel.
7. Modification or alteration of any nature is made in the electrical circuitry / or physical construction of the set.
8. Installation / repair work is carried out by persons / agency other than authorized by the company.
9. The original serial number is removed, obliterated or altered from the machine or cabinet.
10. Accidents, Acts of God, lightning, water, fire, public disturbances, improper ventilation, voltage fluctuations or any cause beyond the control of Innocn.

Contact Us

Thank you for choosing Innocn® !
We hope the Innocn® product you purchased will serve you well. To ensure safety and trouble-free operation of your device, please read the user guide carefully and keep it for future needs.
Please email us for customer service & technical support at service@innocn.com. We recommend you go online to our homepage for the most up-to-date guidance for your product.
registering Innocn membership; refering to warranty information.
http://www.innocn.com

References

• INNOCN | Portable Monitors & Desktop Monitors, 4K Monitors, Ultrawide

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