vive MOB1025 3 Wheel Mobility Scooter Owner’s Manual

MOB1025 3 Wheel Mobility Scooter
Owner’s Manual 3-WHEEL MOBILITY
SCOOTER
MOB1025

INTRODUCTION

This manual is designed to provide you with a comprehensive guide in getting started with your Mobility Scooter and answer any questions you might have about its operation and regular maintenance. Ifthere is any information in this manual that is confusing, or if you require additional assistance for setup or operation, please contact Vive customer support. Contact information is provided at the end of this manual.
Vive welcomes any questions, comments, and suggestions you may have about your Mobility Scooter, especially those related to performance, safety, and reliability.
Make sure to read all of the instructions, warnings, and notes in this manual before attempting to operate your Mobility Scooter for the first time. Your safety depends on how well you follow the contents of this manual. As such, Vive is not liable for any damage and/or injuries that may occur as a result of unsafe operation, improper usage, or failure to follow the instructions, warnings, notes, and other contents of this manual.
The example notices shown below are used throughout this manual to identify warnings and notices important to the safe, ongoing operation of your Mobility Scooter. It is strongly recommended that you read and understand their usage completely before continuing.
NOTE: Items of note and importance.
WARNING Failure to follow warnings may result in personal harm or injury.
CAUTION! Failure to follow cautions may result in damage to the Mobility Scooter.

OVERVIEW

We are constantly answering questions and recording helpful videos to make using your Vive 3-Wheel Mobility Scooter as easy as possible. Check out the included links and  QR codes to help you trough the process.

To see all of the FAQs in one place visit vhealth.link/cfe6d
WHAT’S INCLUDED

A. Front Section
B. Rear Section
C. Seat Unit
D. Battery
E. Charging Cable
F. 4x Screw Knobs| G. Basket
H. Battery Securing Plate
I. Basket Holder
J. 2x Bolts
K. Seat Pin
L. Armrests
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Front Section – Tiller Console
The Tiller Console is the primary means of operating the many functions of the Mobility Scooter. It includes the following elements:
A.  Key Switch
B. Speed
Adjustment Dial
C.  Power Indicator
D.  Horn
E. Front Light Switch
F. Drive Lever

Rear Section
The Rear Section houses the motor, brakes, and control electronics, as well as the attachment points for both the battery and the seat. It includes the following elements:
A. Battery Contacts
B. Electronic Control Cable
C. Disassembly Latch
D.  Manual Free
Wheel Lever
E.  Seat Post Socket

Battery
The Battery case comes with a lift handle for easy handling and installation.
A. 3-Pin Charger
B. Socket Overload Protector

Seat Unit
The Seat Unit has various components to provide a secure and comfortable base during operation. It includes the following elements:
A. Seat
B. Seat Post
C. Armrests
D. Seat Lock Lever
E. Seat Pin

ASSEMBLY INSTRUCTIONS

Fora video of us assembling and disassembling the scooter, check out the link here: vhealth.link/97fal
In order to protect your Mobility Scooter from potential damage during transportation, the Seat Unit and Battery are separately packaged. They will need to be assembled prior to use.

1. Open the box of your new Mobility Scooter, remove all protective packaging, and take all components out of the box.

2. The Tiller comes folded down on the Front Section. It will need to be lifted, adjusted, and secured before operation.
   a. Loosen the Locking Knob near the base of the Tiller. b . Lift the Tiller up to a desirable angle that can be comfortably reached while seated on the Scooter. c. Tighten the Locking Knob near the base of the Tiller to lock the Tiller in to place.
   d. The angle of the Tiller can be adjusted later simply by loosening the Locking Knob, repositioning the Tiller angle and retightening the Knob.
   WARNING
   Make sure that the Locking Knob is securely tightened prior to operation. Failure to do so may result in personal injury or damage to the equipment.
   e. Check the electrodes on the Rear Unit and the Battery and clean of any contaminants that may prevent adequate electrical contact.
   f . Load the Battery in to the Battery Tray on the Rear Section of the Scooter, making sure to align both of the electrodes correctly.

3. Position the Battery Platen on the Rear Section so that it lines up with the hole behind the Seat Post socket and sits over the edge of the Battery. Firmly tighten the  platen knob to secure the Battery in to place.

4. Find the Seat Unit. Make sure the Seat Post is locked into place and connected to the bottom of the Seat Unit.

5. Insert the Seat and Seat Post into the socket on the Rear Section of the scooter.

6. Align the holes on the side of the Seat Post with the unthreaded holes on the socket, and fit the Seat Pin through to set the seat height. Make sure the pin fits all the way  through the socket.

7. Fit a Screw Knob into the threaded hole on the front of the socket and tighten to secure the seat in place .

8. Unlock the Seat Lock lever, turn the seat to face the Tiller, and release the lever to lock the seat direction.

9. Assemble the left and right Armrests respectively in to the square tubes on the underside of the Seat. Adjust the width of the Armrests to a comfortable spacing, and  insert the two (2) adjustment knobs on the underside of the Seat to secure each Armrest in place.

10. Mount the Basket onto the Basket Holder by securely sliding it down onto the Holder.

Connecting the Front and Rear Sections
Your Mobility Scooter will come with the Front and Rear Sections attached. However, they may be detached later for easy transport or storage. These instructions will help you reassemble the Scooter when it has been disassembled by the user.

1. Engage Manual Free-Wheel Mode by pushing the Manual Free-Wheel Lever forward on the Rear Section of the Scooter.

2. Tip the Rear Section of the Scooter back until it is resting on the anti-tip bars and the handle at the very rear.
   NOTE: Make sure the Seat Post socket is parallel to the ground and the yellow handle on the Latch Hook is upright.

3. Lift up the Front Section footplate with the plastic loop handle and hook the two (2) side hooks onto the pegs at the front of the Rear Section.

4. While stabilizing the Front Section, rotate the Rear Section forward and down until the latch hook locks in the middle with an audible click. You should not need to force the sections to lock.

5. Plug the Battery Connector into the socket and tighten down the nut.

6. Disengage the Manual Free-Wheel Lever by pulling it backward and reinstall the Battery and Seat.

SEAT UNIT ADJUSTMENT INSTRUCTIONS

To adjust the height of the Seat:

1. Loosen the Screw Knob and remove the Seat Pin under the seat to free the seat to be raised or lowered to the desired height.
2. Align the Seat Post and Socket Holes at the desired height. Fit the Seat Pin back through the holes, and retighten the Screw Knob.

To rotate the Seat (for easy transfer onto or off of the Mobility Scooter):

1. Lift and hold up the Seat Lock Lever under the Seat on the right side to unlock the seat.
2. Rotate the seat to the desired orientation and release the Seat Lock Lever to lock it in place automatically.
3. Once set into place, confirm the seat is locked by trying to gently rotate the seat from a sitting position. The seat should only slightly shift when locked, and will not rotate.

To adjust the width of the Armrests:

1. Loosen the Screw Knob that holds down each Armrest.
2.  Slide the Armrest in or out of the socket to the desired width.
3. Retighten the Screw Knob.

To adjust the width of the Armrests:

1. Loosen the two (2) adjustment knobs on the underside of the Seat to release the Armrests.
2. Adjust the width of the Armrests to a comfortable spacing, and tighten the adjustment knobs on the underside of the Seat to secure each Armrest in place.

To adjust the Tiller angle:

1. Loosen the Locking Knob near the base of the Tiller.
2. Adjust the Tiller up or down to the desired angle.
3. Tighten the Locking Knob near the base of the Tiller to lock the Tiller into place.

SCOOTER OPERATION

To see all of the FAQs in one place visit vhealth.link/3934b
Charging the Battery
The Vive 3-Wheel Mobility Scooter is designed to allow for safe, quick, and easy battery charging using the Off-Board Charger Assembly. Follow these instructions to Charge your battery safely, guaranteeing a long running life for your Scooter.

CAUTION!
Always charge the Scooter Battery using the Off-Board Charger Assembly provided with your Scooter. Do not use any other type of battery charger. Failure t o do so will void your warranty and cause damage to the equipment.
Each new Battery needs to be “conditioned” in order to operate at maximum efficiency. Follow the tips below with each new Battery.

• Fully charge any new Battery prior to its initial use. Charging details are explained below.
• Operate your Scooter throughout house and yard as usual. Move slowly at first, and stay close to home until you become better acquainted with your safe driving distance by reading the Battery Condition Indicator.
• Charge the Battery for ten (10) to twelve (12) hours for a full charge, then continue to operate the Scooter as usual
• With each charging cycle, the Battery efficiency will increase, reaching its peak performance level after four (4) or five (5) charging cycles.
• If your Scooter Battery ever needs to be replaced, please purchase new Batteries according the following specifications:
  Battery Type| Deep-cycle, lead-acid
  ---|---
  Dimensions| 152mm x 99mm x 6mm
  Voltage| 12V
  Capacity| 12Ah
• If you do not use the scooter frequently, fully charge the battery every two (2) weeks to prevent it from failing.
• Recharge the battery as soon as possible after it is depleted. Completely discharging the batteries can shorten the effectiveness and life span of the battery.

Following these steps to charge your Battery using the Off-Board Charger Assembly:

1. Position your Scooter near a standard wall outlet. Make sure that the Scooter is off by removing the Key Switch from the Tiller Console.
   NOTE: The Battery can also be removed from the Scooter itself and charged separately if necessary. Simply follow the installation instructions to remove the Battery from the Scooter and follow these instructions to charge it.

2. Lift the rubber plug cover on the front of the Battery to reveal the 3-Pin Charger Socket and Overload Protector.

3. Insert the output connector of the Off-Board Charger Assembly into the 3-Pin Charger Socket of the Battery, making sure to align the pins properly.

4. Plug the input connector of the Off-Board Charger Assembly into the wall outlet. The blue light on the Charger Assembly will illuminate indicating that the unit is charging.

5. When the Battery charging is nearly finished, the green light on the Charger Assembly will turn On It is recommended that you continue charging the Battery for one (1) to two (2) more hours to ensure maximum charge (full charging should take ten (10) to twelve (12) hours).

6. Once the Battery is fully charged, unplug the input connector of the Charger Assembly from the wall outlet. Remove the output connector of the Charger Assembly from the 3-Pin Charger Socket on the front of the Battery and replace the cover. Your Scooter is now ready for use.

Overload Protector
The Overload Protector is a safety device built into your Battery to protect the motor and other electric components of your Scooter in the case of an overload. When an overload occurs, the Scooter will be powered down immediately. Wait at least one (1) minute before attempting to reset the Protector and resume operation.
To reset the Overload Protector, lift the cover on the front of the Battery and press the button on the Protector. At that point, you should be able to start the Scooter again and operate normally.
Tiller Console Controls
The Tiller Console contains all of the controls necessary for operating your Mobility Scooter. Here you can turn on the Scooter, adjust speed, check the status of your Battery, and drive it. Refer to the different sections below for steps on how to use each component of the controls.

Key Switch
The Key Switch is needed to turn on power to the Scooter for operation. The Scooter cannot be operated without it.
To turn on the power to your Scooter, simply insert the Key Switch in to its proper place on the Tiller Console. The Power Indicator will illuminate to show that the power is  on. Remove the Key Switch from the Tiller Console when not in use .
CAUTION!
Do not remove the Key Switch as a means of braking/stopping your Scooter unless in case of emergency. Failure to do so can result i n damage to the equipment.
Speed Adjustment Dial
This Dial allows you to set the top speed for your Scooter during operation. The maximum forward speed is 3.7 mph (6 kph), and the maximum reverse speed 2.1 mph (3.5  kph). Adjusting the dial higher or lower will set the maximum speed that the Scooter will reach during operation.
Power Indicator
The Power Indicator illuminates whenever your Scooter is turned on to indicate how much power is left in the Battery using the three (3) colors: red, yellow and green.

• Green indicates that the Battery is fully charged.
• Yellow indicates that the Battery is at about half capacity and will need to be recharged soon.
• Red indicates that the Battery has been fully discharged and will need to be recharged before operation can continue.
  Horn
  This button activates a warning horn whenever pressed.
  Front Light Switch
  This switch toggles the Front Light on and off whenever pressed.
  Drive Lever
  This Lever, located on the rear side of the Tiller Console, allows you to control the forward or reverse speeds of your Scooter up to the maximum speed set by the Speed Adjustment Dial.
  Push the right side of the Drive Lever forward to disengage the brake and move the Scooter forward. Inversely, push the left side of the Drive Lever forward to  disengage the brake and move the Scooter backward. The harder you press or pull the Lever, the faster the Scooter will move.

Releasing the lever completely will cause it to return to the primary (stop) position automatically, engaging the Scooter’s brakes to slow it until it comes to a complete stop.
Manual Free-Wheel Operation
Your Mobility Scooter is equipped with a Manual Free-Wheel Lever that allows the Scooter to be pushed manually by an attendant. The Lever is located on the Rear Section, above the right rear wheel.

WARNING
Do not operate the Scooter in Manual Free-Wheel mode without an attendant present. Do not operate the Scooter in Manual Free-Wheel mode while seated on it. Do not  ttempt to operate the Scooter in Manual Free-Wheel mode while on an incline. Failure to follow these warnings could result in personal injury or damage to the equipment.
Push the Manual Free-Wheel Lever forward t o disengage the drive motor and allow the Scooter to be pushed manually. Pull the Lever backward to re-engage the drive motor for regular operation.

DISASSEMBLY INSTRUCTIONS

For a video of us assembling and disassembling the scooter, check out the link here: vhealth.link/97fal
The Vive 3-Wheel Mobility Scooter is designed to be easily disassembled and reassembled without tools for easy transport and storage. The Scooter can be disassembled in to its four (4) main parts, as outlined above.

1. Turn off all power to the Mobility Scooter .
2. Remove the Screw Knob on the socket to release the Seat Post, and lift up on the Seat Unit to remove it.
3. Loosen the platen knob to rotate the platen holding the Battery in place out of position , and lift the Battery out of the Battery Tray.
4. Loosen the nut on the Battery Connector and pull it out to disconnect the electrical connection between the Front and Rear Sections.
5. Loosen the Locking Knob near the base of the Tiller, lower the Tiller down toward the Footplate, and Tighten the Locking Knob to fix it in place.
6. Lift up the Latch Hook by pulling up on the yellow handle to unlock the Front and Rear Sections of the Scooter.
7. Lift up the section of the body where the Front and Rear Sections connect to release the Latch Hook to separate the two ( 2 ) Sections.
8. Simply reverse Steps 1-7 above to reassemble the Scooter for operation.

Vive 3-Wheel Mobility Scooter Specifications

Here are some general guidelines to follow in order to keep your Mobility Scooter working in top condition:

• Avoid knocking or bumping the Tiller Console as much as possible.

• Avoid prolonged exposure to any extreme conditions, including cold, heat, and moisture.

• If exposed to moisture, dry thoroughly and test device to make sure electronic controls are functioning normally. Do not hose off scooter or bring it into direct contact with standing or flowing water.

• The scooter is intended to operate ideally between temperatures of 18°F and 122°F. If exposed to temperatures outside of this range, let scooter rest indoors for several hours to return to acceptable temperature.

• Clean the Tiller Console regularly to avoid dirt and grime from getting into the controls.

• Periodically check all electrical connectors to make sure that they are tight and secured properly. Clean battery terminal connections as well to prevent corrosion.

• Remove the Key Switch from the Tiller Console at the end of daily usage to prevent unnecessary power consumption.
  NOTE: The Scooter has a power-saving function. The power will shut off automatically after twenty (20) minutes of rest. Simply remove and reinsert the Key Switch to resume operation.

• The Body Panels have been sprayed with a clear sealant coating. You can apply a light coat of car was periodically to help it retain its high-gloss appearance.

• All wheel bearings are pre-lubricated and sealed. No additional lubrication is required.

• The following table can be helpful i n laying when to check each component:

Any complex device like your Mobility Scooter will occasionally need troubleshooting. Most of the common issues can be solved with a bit of thought and patience, and they are based on battery issues or product age.
Diagnostic Beep Codes
Your Mobility Scooter will alert you to the type of issue that needs your attention with a series of beeps. We’ve collected the beeps and the issues they represent into a chart below for your reference. To reset the code and identify the issue, remove the key and reinsert it. The beeps will sound in sequence and blink on the Tiller Console, followed by a long pause, and then will repeat.

Battery cable connection.
Alarm| Issue| Occurrence| Remedy
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One (1)
Alarm Sound| Poor battery connection| Opposite connection of positive and negative pole (in this case the controller must be burnt out).| Replace the controller.
Short circuit between motor and negative pole on the Battery| The black power line is touching the adjacent motor cable, and/or  the isolated sleeve is loose.| Isolate the power terminal as well as the motor terminal with electrical adhesive tape.
Two (2)
Alarm Sounds| Motor spring is not firmly connected to the controller.| Motor spring is not firmly connected to the controller.| Securely reconnect the motor spring to the controller.
The electric brush is worn.| The resistance on both ends of the motor cable is beyond 10000.| The electric brush must be replaced.
Loose motor cable| After installation, the motor cable has been pulled tight and fixed onto the frame by cable ties. The motor
cable can become loose over time.| Rceatgehttieens.the
Three (3) Alarm Sounds| Short circuit between the motor cable and power line.| The cables are broken.| Mend cables with electrical adhesive tape.
Six (6) Alarm Sounds| Operation not possible| The charger is connected to the Mobility Scooter.| Remove the
charger cable, and insert the Drive Key.
Seven (7) Alarm Sounds| Drive Lever is not reset.| Drive Lever is not reset.| Release the Drive Lever, and insert the key.
Poor connection in the Drive Lever wire harness, or the wire came off of the plug: the 3-pin plug is not fully connected.| Loose wire harness| Reconnect the plug.
Alarm| Issue| Occurrence| Remedy
---|---|---|---
Seven (7) Alarm Sound.| 3-terminal regulator of Tiller Console is broken| The output voltage of the 3-terminal regulator is not around 5V.| Replace the 3-terminal regulator.
Speed control potentiometer not working.| The speed control potentiometer
doesn’t reset or the inner spring breaks.| Replace the speed control potentiometer.
Eight (8) Alarm Sounds| The inner components of the controller fail.| Burning, short circuit inside the controller.| Replace the controller.
The power line is inversely connected to controller; the control line (white 14-pin plug) is disconnected.| The power line is inversely connected to controller; the control line (white 14-pin plug) is disconnected.| Replace the controller.
Nine (9) Alarm Sounds| Poor brake wire connection| The plug is not fully connected to the controller; the inserted spring of plug is loose.| Connect the plug firmly.
The Scooter is in Manual Free-Wheel Mode.| The brake is not engaged.| Disengage the Manual Free-Wheel Lever to  re-engage the brake.
When the Scooter is not in Manual Free-Wheel Mode, the brake switch is not triggered.| The charger is connected to the Mobility Scooter.| Replace the brake.
Short circuit of the brake coil| Brake resistance is less than 400.| Replace the brake.
Ten (10)
Alarm Sounds| The batteries are connected in series instead of in parallel| The voltage is higher than 48V.| Check the battery wire harness.
The battery has high voltage.| The voltage is higher than 30.5V.| Replace the battery.

SAFETY

Make sure to follow all safety guidelines to ensure that your Mobility Scooter continues functioning properly and to protect yourself and others from all harm and injury.

• Before riding, always perform a visual safety check of all electrical connections, correcting any potentially loose or corroded connections before operating. These include all connections to the battery box.

• Perform a test of the brakes by gently engaging and releasing the forward and reverse Drive Lever to make sure that they are sensitive and reliable.
  WARNING
  Operating the Mobility Scooter with insufficient brakes can lead to great personal injury. Do not operate if there is any suspicion regarding brake quality.

• Check the Power Indicator on the Tiller Console before operating to ensure that you have enough battery charge for your anticipated amount of operation.

• Do not exceed the weight limit of your Mobility Scooter; the maximum weight limit is 120 kg (265 lb.).

• Your Mobility Scooter is capable of navigating up to a 9° slope safely. Do not attempt to climb or descend a slope greater than this angle at any time.
  WARNING
  Riding the Mobility Scooter up or down a slope greater than 9° can make it unstable, causing it to tip over, resulting in personal injury and/or damage to the Scooter. Never ride down an incline backward. Do not drive up or down a potentially hazardous incline (i.e. areas covered in snow, ice, water, sand, gravel. etc.). Always ride the scooter straight up or down any incline to reduce the possibility of a tip or fall; do not ride at an angle.

• Always operate the Mobility Scooter on safe surfaces only. The Scooter is designed for optimum stability on dry, level surfaces made of concrete, blacktop,  asphalt, or hard dirt . Avoid riding on soft pavement, tall grass (which can become tangled in the running gear), loosely packed gravel, sand, or any other surface  your feel unsure about.
  WARNING
  Riding the Mobility Scooter on any potentially unsafe surfaces can make it unstable, causing it to tip over, resulting in personal injury and/or damage to the Scooter. Avoid areas covered in snow, ice, water, sand, gravel, and any other surfaces with slip hazards.
  CAUTION
  Do not expose the Mobility Scooter to any type of excessive moisture, including, but not limited to rain, snow, mist, or heavy washing. Exposure to such conditions can cause damage to the Scooter, disabling safe operation. If the Scooter is exposed to excessive moisture, do not attempt to operate it until it has been thoroughly dried.

• Electrical devices, like the Mobility Scooter, may be affected by Electromagnetic Interference (EMI) or Radio Frequency Interference (RFI) which can be produced by radio stations, TV stations, or other powerful telecommunication transmitters. If you operate the Scooter within the interference range of such transmitters, it may cease to function or move erratically.
  WARNING
  If unintended motion occurs due to EMI/RFI, immediately turn the Scooter off and contact your authorized provider. Attempting to operate the Scooter under such conditions can result in personal injury or damage to the equipment.

• When transferring on or off of your Mobility Scooter, always follow these safety precautions:

• Remove the key from the key switch to prevent unintended movement. Do not enter or exit the scooter while the key is in place.

• Make sure that the Scooter is not in Manual Freewheel Mode (see below).

• Flip up or move away the armrests to allow easy access to the seat.

• Reduce the distance between the Scooter and whatever object you are transferring to as much as possible to reduce the risk of falling.

• Turn the front wheel so that it is straight facing forward to improve the Scooter’s stability during transfer.
  WARNING
  Always position yourself as far back in the Scooter seat as possible before transferring out. Avoid putting all of your weight on the armrests during transfer. Also avoid placing all of your weight on the footplate during transfer. Failure to follow these precautions can offset the Scooter’s center of gravity, causing it to tip during transfer, resulting in personal injury or damage to the Scooter.
  WARNING
  Vive does not recommend removing or replacing the battery inside the battery box without the help of a professional. Batteries are high voltage power sources and can be dangerous if not properly handled. Avoid contact with the battery terminals on the underside of the battery box as this can lead to severe injury. Batteries contain lead and lead compounds. Wear proper safety attire when handling batteries. Keep metal objects away from the battery terminals, electric shock may occur.

Check out our list of Frequently Asked Questions at vhealth.link/cfe6d for helpful answers.

And if that doesn’t answer your question, our customer service team would love to help! Feel free to connect with them by phone, e-mail, or chat on our website.

[email protected]
1-800-487-3808
vivehealth.com
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8955 Fontana Del Sol Way
Naples, FL 34109
Made in China

Documents / Resources

| vive MOB1025 3 Wheel Mobility Scooter [pdf] Owner's Manual
MOB1025 3 Wheel Mobility Scooter, MOB1025, MOB1025 Mobility Scooter, 3 Wheel Mobility Scooter, Mobility Scooter, Scooter
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