NEXIGO N990 4K PTZ Conference Camera User Manual

NEXIGO N990 4K PTZ Conference Camera

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WELCOME TO THE NEXIGO FAMILY!

Thank you for choosing the NexiGo N990 UHD Webcam! You are now part of an exclusive club: the NexiGo family! It’s our job to make sure you enjoy your membership. If you have any problems please contact us at cs@nexigo.com anytime for further assistance. Make sure to register your purchase at nexigo.com/warranty within 14 days of the delivery date to extend your warranty coverage to TWO Years!

From all of us here at NexiGo, we want to welcome you again to the family. We thank you deeply for your trust and for your business. We know you’ll love it here. We look forward to serving you again in the near future.

Yours Sincerely,
The NexiGo Team

CONTACT INFORMATION

Website: www.nexigo.com
Manufacturer: Nexight INC
E-mail: cs@nexigo.com
Tel: +1(458) 215-6088
Address: 11075 SW 11th St, Beaverton, OR, 97005, US

NEXIGO WEBCAM SETTINGS SOFTWARE

NexiGo is proud to introduce the new NexiGo Webcam Settings software! Free of charge to all our loyal NexiGo customers, use it to enhance your experience with your webcam. Just head on over to nexigo.com/software to download it. The NexiGo Webcam Settings software allows you to change almost every setting for your webcam. From brightness to focus, from saturation to hue, find the look that highlights the best you!

Download the NexiGo Webcam Setting Software nexigo.com/software

PRODUCT OVERVIEW

Note: Do not rotate the webcam head manually. Manual manipulation can damage the camera. Only use the provided remote to control the camera.

1. UHD Lens
2. Noise Reduction Microphones
3. Horizontal Rotation Platform
4. Power Indicator
5. Activity Indicator
6. IR Receiver
7. 3.5mm Audio Jack
8. 1/4″ Tripod Screw Hole
9. Focus Ring

Focus Adjustment: Twist the focus ring by hand gently until your subject is sharp. Please try twisting the opposite direction if the focus ring is stuck at the end.

(Normally you don’t need to adjust the focus since the camera focusing is adjusted to the best before delivery.)

PAN AND TILT (REMOTE CONTROL)

• Horizontal Rotation Speed: 0.7°-24°/second
• Horizontal Rotation Range: 340°(-170° to +170°)
• Tilt Rotation Speed: 5.6°-12°/second
• Tilt Rotation Range: 120°(-35° to +85°)

PACKAGE INCLUDES

• 1 x 4K PTZ Camera
• 1 x Privacy Cover
• 1 x User Manual
• 3 x Screws
• 3 x Wall Anchors
• 1 x Wall Mount Component
• 1 x Remote (Requires 2 AAA batteries, not included)

REMOTE INSTRUCTIONS

• Power Button: Press to turn on/off the camera. The indicator light will flash red when powering off.
• Mute Button: Press to mute/unmute the camera’s microphone. The active indicator light will display a red light while muted.
• Stop Video Button: Press to stop/start the video. Essentially this is a mute function for the video. The active indicator light will display a red light when stopping the video.

The following operations will cause the power indicator light to flash blue briefly if completed properly.
Note: While the camera is panning and/or tilting, the active indicator light will display a red light.

Home Button: Press to reset your view to its default state.

Preset: Press to enter preset settings mode. Press and hold for 2 seconds to enter cancel preset settings mode.

1/2 Buttons: Press to switch to the preset position 1/2.

Volume +: Increase the microphone’s volume.
Volume -: Decrease the microphone’s volume.
Zoom +: Zoom in the video capture.
Zoom -: Zoom out the video capture.
Note: The resolution must be set to 2560x1440P or lower before using the zoom function.

Vertical Flip: Press to flip the video vertically when you mount the camera upside down, press again to restore normal.

Arrow Buttons: Press to pan and tilt.

Backlight Compensation (BLC) Button: Press to add BL. Press again to restore default settings.

Frequency Button: Press to switch the power line frequency between 50Hz and 60Hz based on your needs. (The default frequency is 60Hz.)

SPECIFICATION

Video resolution| 3840 x 2160@30fps, 2560 x 1440@

30fps, 1920 x 1080@30fps etc.

---|---
Image sensor| 1/2.5-inch Sony Starvis low illumination sensor

Digital zoom

| Up to 5X digital zoom at 1080P or lower resolution
Video format| YUY2/MJPG
Field of view| D=98°/H=90°/V=56°
Application support| Chat software: Skype, FaceTime, Zoom, Microsoft Teams, Hangouts, etc.

Streaming software: Open Broadcaster Software and Xsplit

Photo or video: Using system Camer App (Camera for Windows, Photo Booth for macOS)

System requirements| •  Windows 7/8/10 or above

•  macOS 10.7 or above

•  Chrome OS V29.01547 or above

SETTING UP YOUR WEBCAM

INSTALLING YOUR WEBCAM

Option 1: Place on a flat surface.

Option 2: Install with a ¼” thread tripod.

Option 3: Mount on a wall or ceiling.

Steps

1. Position the wall mount component at an appropriate location on the wall/ceiling and locate the screw holes in the wall mount component. Mark each hole carefully with a pencil or pen to ensure that the camera will be mounted in the correct location.
2. Drill a hole at each mark. (Drill and drill bit not included.)
3. Insert a wall anchor into each hole and hammer in the wall anchors so they are nearly flush with the wall/ceiling surface. (Hammer not included.)
4. Fully insert screws into each wall anchor using a screwdriver. (Screwdriver not included.)
5. Align the camera’s openings with the protruding screws built into the wall mount component. Insert the camera into the openings and rotate the camera counterclockwise to lock it into place.

CONNECT THE WEBCAM TO YOUR COMPUTER USING THE USB CABLE

Notes:

1. Make sure you are connected to your network before starting the setup.
2. If you cannot use the camera within other apps, you will need to enable access.

• In Windows: Select Settings>Privacy>Camera, turn on allow apps to access your camera.
• On Mac: Select Apple menu>System Preferences> Security & Privacy>Privacy>Camera, and select which apps you want to use the camera. If you still have trouble connecting the Webcam, please refer to FAQ sections starting from Page 13.

VIEW YOUR CAMERA: Windows
Windows users can use the Camera app, which is pre-installed with Windows. To find the Camera app type “camera” (without the quotation marks) in the search bar at the bottom of the screen and press enter. Alternatively, go to the Start menu at the bottom right corner of the screen and left click. Scroll through the list of programs there until you get to the “C” section, the Camera application will be listed there. To view your webcam video you may need to select “the NexiGo camera” from the list of other devices. At the top right or left of your screen click the cycle camera icon (the arrow chasing itself, not the gear), and keep switching until you get to the NexiGo webcam.

VIEW YOUR CAMERA: Mac
Mac users can use the Photo Booth app, which is pre-installed with the OS. This will allow you to preview the camera images, capture still frames, and record video clips. To begin, select the Finder button, click Applications, and select Photo Booth.

Alternately, click the Search button in your menu bar, type “photo booth” (without the quotation marks), and press return. To see an image from your camera in Photo Booth, you may need to select the camera from the list of attached devices in the app. At the top of your screen, click Camera in the app menu, and select the Ultra HD Webcam from the list of options.

VIDEO CALLING REQUIREMENTS

1. A computer with speakers (or a headset), your NexiGo webcam, and a microphone;
2. Install a video-calling application such as Skype, FaceTime, Zoom, or Hangouts. (Both parties need a webcam and the same video application.)

FCC REQUIREMENT

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.

FAQ

Q1: How do I know if my camera is being recognized by the system?
A: Connect the camera to any USB 2.0 or USB 3.0 port. It will take a few seconds for the camera to be recognized after it is connected to the system. To ensure the camera has installed correctly on a Windows computer; check under Control Panel> System and Security>Device Manager.

To verify the webcam is connected on a Mac computer, click the Apple Menu (in the top left corner of your screen) and then click About this Mac. Click on System Report from the pop-up window that appears. The System Information window for your Mac will appear. Navigate to the USB section and check if the webcam is listed as a connected device (like the photo below):

Q2: What is the video recording frame-rate?
A: The NexiGo webcam captures clear images and can record video at 2160p/30fps in a well-lit environment. The quality of the signal can be affected by low bandwidth availability or insufficient lighting. This can cause the frame rate to drop to 2160p/20fps, or possibly even lower.

Q3: What can I do if the images or video are an abnormal color? How to adjust image parameters such as brightness or contrast?
A: Please ensure that the light in your environment is free of unique tones or intense light sources. Things such as walls/floors/other large-area non- standard light sources, including areas with colored or intense light. In such environments photographed pictures are subjected to color cast due to the lighting impact of these light sources.

For Windows & Mac:
Using the NexiGo Webcam Setting Software, you can adjust the image parameter you want according to your needs.
Note: Download the NexiGo Webcam Setting Software from nexigo.com/software.

Q4: Why is my video not in 2160p in my video calling application?
A: Check the video output settings in your video capture software, these may be set to a lower capture format. There are various constraints on the system that could impede the ability to attain a 2160p video calling session. They center around processing power (i.e. CPU speed) and available network bandwidth. In all cases, review the requirements from the video calling application. They will guide as to the system performance required as well as the necessary bandwidth.

Q5: How to use the webcam privacy cover?

A: Step 1. Remove 3M tape backing on the back of the privacy cover.

Step 2. Attach the cover to the top of the webcam and press firmly.

Step 3. Open/close the cover as needed.

Q6: Why does my resolution drop to 1440p while using the zoom function on the webcam?
A: This webcam is not able to maintain the combination of 4k resolution and/or the built-in zoom function. For 4k resolution, no built-in zoom functions will be able to be used. The built-in zoom is only usable at 1440p resolution, if you try to use the zoom function while in 4k resolution, the zoom will not function.

Q7: How do I use the preset function?
A: Preset Settings:
Steps

1. Adjust the camera view to fit your needs. You can zoom in/out using the zoom buttons or pan and tilt the camera using the arrow buttons.
   Note: Do not rotate the webcam head manually. Manual manipulation can damage the camera. Only use the provided remote to control the camera.

2. Press the Preset button. This will cause the camera to enter Preset Setting Mode, and the camera video playback will darken/become more opaque.

3. Press either the 1 or 2 button to save your preset. It will be saved to this slot and will override any previously saved preset. This will restore the camera’s video playback to its original look.

Remove Preset Settings:
Step

1. Press and hold the Preset button for 2 seconds. This will cause the camera to enter Remove Preset Setting Mode, and the camera video playback will darken/become more opaque.
2. Press either the 1 or 2 button to clear the settings saved in the corresponding button.

References

• NexiGo Warranty Registration | NexiGo
• NexiGo | Home Theater Projectors & Video Collaborations
• NexiGo Warranty Registration | NexiGo

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