7200-85830-001 Poly Studio USB Video Bar Instruction Manual

7200-85830-001 Poly Studio USB Video Bar Instruction Manual

What’s New in This Release

This release of the Poly Studio USB video bar includes the following new features:

• People Framing
• Conversation Mode

People Framing
People framing identifies the number of people in a single camera feed and displays them in individual frames.
Note: People framing is a preview feature. A preview feature is a fully tested and supported feature that Poly continues to develop in alignment with customer feedback. People framing displays in either portrait view (single row of frames) or mixed view (five frames display), based on the number of participants identified. If the participants move, the view reframes. People framing supports a maximum of six individual frames. When the device identifies more than six participants, people framing changes to group framing that shows the best view of all participants in a single frame

Select People Framing (Preview)
Select People Framing (Preview) for your Poly Studio USB Camera in Poly Lens Desktop (1.1.19 or later).
Task

1. In Lens Desktop, select Studio USB from the list in the left sidebar.
2. Select Controls.
3. From the Tracking Mode drop-down menu, select People Framing (Preview).
4. (Optional) To give feedback, select Feedback on the right sidebar.

Conversation Mode
Conversation mode frames two speakers separately and puts them on the same window in a split view.
Note: Conversation Mode is a preview feature. A preview feature is a fully tested and supported feature that Poly continues to develop in alignment with customer feedback. When there’s a continuous and well-balanced conversation between two participants in the meeting, the device’s camera moves to conversation mode from the group view. The following scenarios don’t initiate conversation mode:

• One of the speakers talks too little or too much.
• Both speakers talk at the same time.
• More than two speakers talk while taking turns.

Conversation mode automatically ends when a third participant starts talking.

Select Conversation Mode (Preview)
Select Conversation Mode (Preview) for your Poly Studio USB Camera in Poly Lens Desktop (1.1.19 or later).
Task

1. In Lens Desktop, select Studio USB from the list in the left sidebar.
2. Select Controls.
3. Set Tracking Mode to Conversation (Preview).
4. (Optional) To give feedback, select Feedback on the right sidebar.

Release History

This section lists the release history of the Poly Studio USB video bar.

Release History

ProvisioningSupport for Microsoft Teams room capacity notificationSupport for more Poly Lens management featuresBug fixes
1.4.0| January 2021| Full support of Presenter ModeFraming size in Presenter ModeSupport for audio source selectionPoly Lens supportProvisioning enhancementsBug fixes
1.3.2| November 2020| Bug fixes
Release| Release Date| Features
---|---|---
1.3.1| September 2020| Security log enhancements
Diagnostic information for troubleshooting
Connecting to open Wi-Fi networks
Bug fixes
1.3.0| June 2020| Presenter mode Bug fixes
1.2.0| December 2019| Camera movement options
Conversation mode
Always use expansion microphone when connected
Maximum zoom-in settings
Bug fixes
1.1.2| October 2019| Certified by Skype for Business Bug fixes
1.1.1| August 2019| Bug fixes
1.1.0| July 2019| Bug fixes
Support for Poly Trio Visual+ and Zoom Rooms
Support for 802.1x EAP-TLS authentication
Support for backlight compensation and the corresponding
configurations from Polycom Companion
Support for Acoustic Fence configurations and certificate
management from Polycom Companion
1.0.1| May 2019| Bug fixes
Enables more provisioning options
1.0.0| February 2019| Initial release with setup and configuration support using Polycom
Companion

Security Updates
Please see the Security Center for information about known and resolved security vulnerabilities.

Supported Operating Systems

Connect the Poly Studio USB video bar to computers or devices that run the following operating systems.

Supported Operating Systems

Windows 10
Windows 11
MacOS| 10.15 Catalina
11 Big Sur
12 Monterey
Chrome OS| Chrome OS 87 or later

Products Tested with This Release

Poly Studio is tested extensively with a wide range of products. The following table lists the products that have been tested for compatibility with this release. Poly strives to support any system that is standards-compliant, and Poly investigates reports of Poly systems that do not interoperate with other standards-compliant vendor systems. Poly recommends that you upgrade all of your Polycom/Poly systems with the latest software versions. Any compatibility issues may already have been addressed by software updates. See Poly Service Policies for the Current Poly Interoperability Matrix.
Note that the following list is not a complete inventory of compatible equipment, but the products that have been tested with this release.

Products Tested with This Release

Tested USB Extenders

Poly Studio follows the USB-IF standard and is compatible with both USB 2.0 and USB 3.0. The following list isn’t a complete inventory of compatible USB extenders. It indicates those that have been tested for compatibility with this release:

• UNITEK Y-3005
• Icron USB 2.0 Ranger 2304
• Icron USB 2.0 Ranger 2311
  Note: When you connect the Poly Studio USB video bar to a USB hub, the performance may vary depending on the hub.

System Constraints and Limitations

This section identifies the limitations and constraints when using Poly Studio 2.1.0.

Hardware Limitations
When using Conversation (Preview) and People Framing (Preview) tracking modes, some users in multi-frame views might be slightly out of focus if they are at a significantly different distance or angle within the camera view.

HID Control

Poly Studio only gets full control of software clients that support a standard human interface device (HID) protocol, such as Zoom, Microsoft Teams, and Microsoft Skype for Business. For other clients, your remote control only changes the behaviors of your Poly Studio USB video bar without syncing the status to the software.
The following are examples of this behavior:

• When you set the Poly Studio USB video bar as the audio and video device for Poly RealPresence Desktop, you can’t answer or hang up a call using the remote control.
• When you press Mute or Unmute on the remote control, only the Poly Studio USB video bar mutes or unmutes, and the red LED bar changes color accordingly. Although the far-end can’t hear any audio, you must click the Mute or Unmute button on the software client to indicate to the other call participants that you muted or unmuted your audio.

Video Color Limitation
Color reproduction accuracy can vary based upon environmental conditions and camera sensor capabilities.

Firmware Updates

When using the Poly Studio USB video bar with a supported operating system on a Windows or Mac computer, you must update the device to the latest firmware using the Poly Lens Desktop App. Download the Poly Lens Desktop App at poly.com/lens. Microsoft Windows users can also update the Poly Studio USB firmware through Windows Update.

Resolved Issues
This release is a feature release. No known issues were resolved in this release.
Known Issues
This section identifies the known issues in this release.

IMPORTANT: These release notes don’t provide a complete listing of all known issues for the software. Issues not expected to significantly impact customers with standard voice  and videoconferencing environments may not be included. In addition, the information in these release notes is provided as- is at the time of release and is subject to change without notice.

Known Issues

Category| Issue ID| Found in
Release| Description| Workaround
---|---|---|---|---
Video| EN-231955| 2.1| Poly has seen instances where
Windows Update receives the driver
and immediately pushes a firmware
update to the Studio USB. This could
happen during normal business
hours, and even during a call if
Windows Update settings are not set
correctly.
If power is removed before the
update is complete, the device stays
in DFU mode permanently| Wait up to 8 minutes until the
Studio USB LED stops
flashing amber, which
indicates that the Device
Firmware Update (DFU) is
complete.
If the Studio USB is still in
DFU mode, factory restore or
use Lens Desktop to restore
the device.
Video| EN-233000| 2.1| Takes too long for Zoom Rooms app
to get XU property after the device is
re-plugged in.
When you plug Studio USB into the
computer during a call and wait for
several seconds, then when you
open camera control, auto-frame /
multi-focus is not shown in the
camera control UI.| Restart the Zoom meeting or
Zoom Rooms application.
Bluetooth| EN-232106| 2.1| Bluetooth device name on Windows
is generic/incorrect. When pairing via
bluetooth, the Studio USB is shown
as ‘Communications device – Audio’.| Change the device name
from the default: In the Studio
USB setup in Lens desktop,
on the Get Started page,
enter a name in the Device
Name field
Category| Issue ID| Found in
Release| Description| Workaround
---|---|---|---|---
Video| EN-232105| 2.1| Bluetooth pairing mode correctly
times out after 2 minutes, but LED
continues flashing blue pattern.| Wait while the LED continues
flashing blue lights for
approximately 7 minutes, at
which point the LEDs return
to normal.

Get Help

For more information about installing, configuring, and administering Poly/Polycom products or services, go to Poly Support.

Related Poly and Partner Resources

See the following sites for information related to this product.

• Poly Support is the entry point to online product, service, and solution support information. Find product-specific information such as Knowledge Base articles, Support Videos, Guide & Manuals, and Software Releases on the Products page, download software for desktop and mobile platforms from Downloads & Apps, and access additional services.
• The Poly Documentation Library provides support documentation for active products, services, and solutions. The documentation displays in responsive HTML5 format so that you can easily access and view installation, configuration, or administration content from any online device.
• The Poly Community provides access to the latest developer and support information. Create an account to access Poly support personnel and participate in developer and support forums. You can find the latest information on hardware, software, and partner solutions topics, share ideas, and solve problems with your colleagues.
• The Poly Partner Network is a program where resellers, distributors, solutions providers, and unified communications providers deliver high-value business solutions that meet critical customer needs, making it easy for you to communicate face-to-face using the applications and devices you use every day.
• Poly Services help your business succeed and get the most out of your investment through the benefits of collaboration. Enhance collaboration for your employees by accessing Poly service solutions, including Support Services, Managed Services, Professional Services, and Training Services.
• With Poly+ you get exclusive premium features, insights and management tools necessary to keep employee devices up, running, and ready for action.
• Poly Lens enables better collaboration for every user in every workspace. It is designed to spotlight the health and efficiency of your spaces and devices by providing actionable insights and simplifying device management.

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Copyright and Trademark Information

© 2022 Poly. Bluetooth is a registered trademark of Bluetooth SIG, Inc. All other trademarks are the property of their respective owners.
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95060

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