Fitbit App User Guide

: June 3, 2024
: Fitbit

Table of Contents

Overview
In-App Support
Accuracy
Syncing and Notifications
Notifications
Battery Life and Screen Issues
Documents / Resources

Fitbit App
User Guide

Overview

Useful Links

Full help site—help.fitbit.com
User manuals—help.fitbit.com/manuals
Wear and care tips—fitbit.com/global/us/product-care
Broken band claims—myhelp.fitbit.com/s/warranty

Fitbit App
Download and install the Fitbit app:

Apple App Store
Google Play Store
To make sure your phone or tablet is compatible, see fitbit.com/devices.

In-App Support

From the Today tab in the Fitbit app, tap your profile picture > Help & Support.

Tap Help Articles to access to the Fitbit help site.
Tap one of the forum options for the Fitbit Community.
Tap Contact Customer Support to connect with Customer Support.

Fitbit App

Accuracy

Heart Rate
For a more accurate heart-rate reading:

Wear your Fitbit device on top of your wrist, and make sure the back of the device is in contact with your skin.
When you’re not exercising, wear your device a finger’s width above your wrist bone.
During exercise, wear your device a bit tighter and higher for an improved fit.

Steps
If you feel that your step count and distance are inaccurate, confirm the following are correct in the Fitbit app:

Your wrist settings
Your height

Floors
Your device is designed to detect pressure changes based on elevation gain, but other types of pressure changes—such as a gust of wind, a weather change, or opening a door—can occasionally cause your device to register extra floors. Your device registers 1 floor when you climb about 10 feet.

GPS

Try loosening the band 1 notch.
Note that if you’re using GPS for the first time in an area, connecting to GPS satellites might take several minutes. Heavily wooded areas and tall buildings can increase the time it takes to connect to GPS satellites.
If GPS didn’t connect the first time, wait 5 minutes before you start the exercise again.
(Charge 4 and Charge 5) If your tracker doesn’t connect to GPS satellites, end the exercise, change the GPS mode to Phone GPS, and start the exercise again.
To reduce the time it takes for your device to connect to GPS satellites, hold your arm parallel to your body near your head and at least 2 inches away from you when you connect to GPS and start an exercise.

Syncing and Notifications

Requirements

To see if your device is compatible, see fitbit.com/device
Check if your phone, Fitbit device, and Fitbit app are upto-date.
Your phone must be connected to cellular data or Wi-Fi, and the Bluetooth setting must be turned on.
If you use more than one phone or tablet to sync, make sure the other device isn’t nearby.

Troubleshooting syncing

Force quit the Fitbit app on your phone.
On your phone, go to Settings Bluetooth and turn Bluetooth off and back on.
Open the Fitbit app and try to sync your device.
If your device doesn’t sync, restart it.

Additional troubleshooting tips for iPhones
Share system notifications

Tap Settings Bluetooth next to the name of your Fitbit device.
Turn Share System notifications OFF and then back ON . Show previews
Tap Settings Notifications. Make sure Show Previews is set to Always or When Unlocked.
App notification settings For each app that sends notifications, tap Settings

Notifications the name of the app and verify these settings:

Allow Notifications—On
Alerts Notification Center—On
Show Previews—Always or When Unlocked

Notifications

Check your phone

Your phone must be within 30 feet of your Fitbit device.
You won’t see text notifications if you have the conversation open on your phone.
You won’t see notifications if you turned on settings such as focus, do not disturb, quiet hours, or driving mode on your phone.

Check your Fitbit device

You won’t see notifications on your Fitbit device if you turned on the do not disturb or sleep mode setting.
If device lock is active on your Fitbit device, tap your Fitbit device’s screen to unlock your device.

Additional troubleshooting tips for Android

Turn off background restrictions or limitations:

Go to Apps & Notifications Fitbit app.
Tap Background restrictions or Background limits to turn off the setting.

Turn off battery limitations:

Go to Apps Fitbit app Advanced Battery Battery optimization.
Change the view to All apps.
Search for the Fitbit app and choose Not optimized.

Turn on location services and allow the Fitbit app to access your location.

Restarting your device
Ace 2 & Inspire series

Connect your device to the charging cable.
Press and hold the button or buttons on your tracker for 5 seconds.

Charge 3 & Charge 4

Clip the charging cable to the port on the back of the tracker.
Press and hold the button on your tracker for 8 seconds.

Charge 5 & Luxe

Swipe down from the clock screen to find the Settings app .
Open the Settings app Restart Device Restart.

Sense & Versa series
Press and hold the button for 10 seconds.

Battery Life and Screen Issues

Battery Life

Fitbit Sense
Fitbit Sense 2
Fitbit Versa 2
Fitbit Versa 3
Fitbit Versa 4| 6+ days
---|---
Fitbit Versa
Fitbit Versa Lite Edition| 4+ days
Fitbit Ace 3| Up to 8 days
Fitbit Inspire 2
Fitbit Inspire 3| Up to 10 days
Fitbit Ace and Fitbit Ace 2
Fitbit Alta
Fitbit Blaze
Fitbit Charge 2
Fitbit Flex 2
Fitbit Ionic
Fitbit Inspire
Fitbit Inspire HR
Fitbit Luxe| Up to 5 days
Fitbit Alta HR
Fitbit Charge 3
Fitbit Charge 4
Fitbit Charge 5*| Up to 7 days
Fitbit One| Up to 2 weeks
Fitbit Zip| Up to 6 months
Fitbit Flyer| 6-hour playtime

*Using features such as always-on display and GPS require more frequent charging.

Blank Display

Clean and dry the device.
Try a different USB hub or a UL-certified wall charger.
Leave the device on the charger for 30 minutes.
Restart the device.

Incorrect Display
Some third-party clock faces might show a confusing message or broken stats. If restarting the device doesn’t fix the issue, change the clock face.

Short Battery Life Tips
If a customer is experiencing short battery life, try the following:

Display settings

Consider changing your clock face, as animated clock faces may require more frequent charging.
Dim the screen or turn on auto brightness.
Prevent the screen from turning on each time you turn your wrist.
On certain Fitbit devices, you can change your Screen Timeout setting to adjust the amount of time your screen stays on.
Turn off the always-on display setting on Charge 5, Inspire 3, Luxe, Sense, Sense 2, Versa 2, Versa 3, and Versa 4.

Reduce notifications

Turn off notifications you don’t need.

Change which features you use

Reduce your use of music control, music apps, on-wrist calls, contactless payments, and connected or built-in GPS.
Tracking SpO2 data may require more frequent charging.
Use phone GPS on Charge 4 and Charge 5 to allow the tracker to connect to your nearby phone’s GPS sensors.
Turn off the Button Lock setting on Inspire 2 and Inspire 3.

Consumer Electronics Service Guide