Closer Pets CP500 Mi Bowl User Guide

Closer Pets CP500 Mi Bowl

In the box

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• A Bowl
• B Lid
• C Portion Protectors
• D Name Tag and Badges
• E Electronic I.D. Disc

Inserting batteries

Insert 4 x C-size batteries using the + – symbols as shown.
All the lights will temporarily turn on to indicate that your feeder has powered up.

Setting-up MiBowl™ in your home

• Before use, wash the bowl with warm water.
• Choose a suitable place for your feeder against a wall.
• For indoor use only.

Did you know? Cats and dogs prefer to have their water and food separate – this assures them that they aren’t contaminated.

How to remove the bowl and lid

To replace the lid or bowl, reverse the steps above. Ensure the side locks in Step 3 are restored to secure the lid.

Getting started

• MiBowl has been designed to work with both  microchipped and non-microchipped pets.
• If your pet has been microchipped, MiBowl will automatically detect your pet’s unique  identity when using Add Pet – see the  Quick Start Guide.
• If your pet has not been microchipped,  [fit the provided Electronic I.D. Disc to  [your pet’s collar as shown before  progressing through the Quick Start Guide.

Important safety instructions

• Read all the instructions before installing or using your MiBowl.

• Register your purchase online at closerpets.com (see Guarantee).

• Do not allow children to play with your feeder.

• Inspect your MiBowl regularly for correct operation and damage – if in doubt do not use.

• MiBowl has been designed for use with pets only, as described in this manual.

• Dispose of all packaging material responsibly.
  NOTE: Plastic bags could cause suffocation – keep away from children and animals.

• Please note that attempted disassembly of the product will void warranty.
  SAVE THESE INSTRUCTIONS

Quick start guide

Familiarising your pet with MiBow

1. Press and hold Open to raise the lid

2. Feed your pet from the bowl placed in front of your feeder

3. Feed your pet from the bowl placed closer to your feeder

4. Feed your pet from the bowl placed inside your feeder, taking care to locate the bowl over the catch at the back
   We recommend one stage per day as you introduce your pet to MiBowl every pet is different and your pet may require more or less time to become familiar with the feeder!

5. Press and hold Add Pet until the red light comes on – the lid will open if closed

6. Encourage your pet to come close to the feeder by putting treats or food in the bowl

7. When your pet’s microchip is detected, the red light will flash to confirm that the feeder has paired with your pet

8. After your pet has paired and moved away from the feeder, the lid will close at this stage progress to Pet Training School to start using your MiBowl!

Pet training school

We want to help your pets feel extra comfortable using MiBowl, so we have some useful tips to make eating from the feeder second nature for them!

1. Use Training mode to keep the lid open for longer and to give your pet more time before the lid closes after moving away.

2. Close the lid before starting. If you have removed the lid, press Close before entering Training mode.

3. Press and hold Training. The lid will open if closed, and the red light will flash for the length of time that the lid stays open.

4. After this time has passed, the lid ill close.

5. The red light will flash whenever the lid opens while in Training mode.

6. Start using your feeder with the lid removed until your pet is familiar with the sound of the lid opening and closing

7. Once you feel your pet is happy feeding, press and hold Training again to exit Iraining mode – your feeder will now revert to detault and the lid will close sooner when your pet moves away after feeding.

CONTROLS

Red light

• Turns on with Add Pet function and flashes in Training mode
• See the Quick Start Guide for details

Battery warning light
Flashes for several minutes after pressing Open when the batteries are low and need changing

Blue light

• Turns on when either the Open or Close buttons are pressed

• Flashes if there is something blocking the lid, preventing opening or closing{

• Press Open to raise the lid and remove the bowl

• Leaving the lid open will put your feeder into Standby mode

• To exit Standby, press Close

Accessories

Portion Protectors
If you have a small pet, simply  clip-on the Portion Protectors  to help your pet feed in peace  and stop sneaky siblings from  helping themselves to more than their fill!

Personalised name tag and badges

Tips

Using MiBowl

• Your feeder will only open for pets that have been correctly paired following the Quick Start Guide
• The lid will not open for pets that have not been paired with your feeder
• You can pair up to 10 pets to your feeder – to do this, repeat the steps in the Quick Start Guide
• The bowl is dishwasher-safe and suitable for the top drawer only
• The lid is hand-wash only using warm soapy water
• Lightly clean your feeder with non-abrasive cleaning products to prolong the shiny appearance
• Do not spray or soak your feeder with liquid cleaning products or water – use a damp cloth only
•  Do not force your pet into the feeder or place over your pet’s head to operate – this may scare or discourage them from using the feeder
• Do not force the lid open – this may damage the lid mechanism – always use the Open button

Technical info

• In normal use, good quality alkaline batteries should typically last up to 6 months; we recommend replacing all batteries at the same time
• All popular batteries are suitable, including rechargeable and 1.5v lithium batteries, however the low battery light will only work with standard alkaline batteries
• If not using your feeder for an extended period of time, Open the lid and keep open to enter standby mode and preserve battery life; Close the lid to exit standby mode
• If not using your feeder for over 1 week, remove the batteries before packing away
• If you are using multiple MiBowl feeders for your pets, space them 1 metre apart to ensure optimal performance
• If your pet has not been microchipped, fit the provided Electronic I.D. Disc to your pet’s collar – see Getting Started. Alternatively, you can use your feeder manually with Open/Close
•  Spare accessories are available at closerpets.com

FAQ

• The feeder doesn’t open for my pet
  Ensure your pet has been successfully paired to MiBowl – see Quick start guide. Clean any dirt or food within the feeding area. Check that there are no obstructions or dirt above the bowl and that all plastic faces are clean and free of debris.

• The feeder opens for a non-paired pet
  If you find your MiBowl is opening for a non-paired pet, it may be because your paired pet is sitting next to the feeder. Try keeping your MiBowl against a wall to prevent pets from unintentionally activating the lid.

• The lid won’t open and/or the blue light is flashing
  A flashing blue light indicates that there is something wrong with the lid and it may be stuck. Open and/or Close to operate the lid. If this fails, remove, and replace the lid and bowl to check they are fitted correctly. Take care to locate the bowl over the catch at the back of the feeder – see How to remove the bowl and lid. Check that there is no food build-up and the food level is not proud of the bowl.

• My pet is knocking the feeder over while eating
  Place your feeder against a wall. If your pet still manages to overcome the feeder, secure the base using the keyhole fixing features located on the underside of MiBowl.

• The lid is taking a long time to close
  You may be in Training mode – see Pet training school. Press and hold Training to exit Training mode – your feeder will now revert to default and the lid will close sooner when your pet moves away after feeding.

• My pet won’t use the feeder
  Every pet is different, and some pets may take longer to get used to feeding from MiBowl. Be patient with them and go through the first few steps of the Quick start guide again to help your pet become comfortable using MiBowl.

• I can’t get the bowl out
  The bowl can only be removed by pressing Open. When automatically opened by your pet, the lid is in a pet-safe position preventing the bowl from being removed accidentally or by very hungry pets!

• I want to remove a paired pet or remove all current settings
  To factory reset, press and hold Training + Open + Close at the same time until all the lights start flashing. Factory reset will remove all paired pets and Training mode  settings.

Guarantee

• We offer a 1-year standard warranty. However, if you register your MiBowl at closerpets.com/pages/product-registration within 14 days of your purchase you will receive an additional 2-year warranty and Pet Mate Ltd will guarantee your product for a period of 3 years from the date of purchase.

• If you do not have access to a computer, please send details of your purchase with a copy of the receipt along with your name and address to our Customer Services team using the address below and they will be happy to help process this for you. Please get in touch with Closer Pets Customer Services if you have a problem with your purchase. The guarantee is here  to protect you if any defect arises due to faulty materials or manufacture. Any defective items will be repaired or replaced free of charge by Pet Mate Ltd, provided the defect has not been caused by neglect, misuse or normal wear and tear. Your statutory rights are not affected.

• To get started, register now by scanning the QR code or by following this link: closerpets.com/pages/product-registration
  Hereby, Pet Mate Ltd declares that this product is in compliance with the essential requirements and other relevant provisions of EU and UK Directives. All Declarations of Conformity (DoC) may be viewed at closerpets.com/pages /eu-doc.

• IMPORTANT: Dispose of damaged / faulty / end-of-life products in accordance with locally applicable regulations for your country. UK/EU: Refer to Terms and Conditions section EU Waste Electrical and Electronic Equipment (WEEE) Directive on closerpets.com for more information.

ABOUT COMPANY

• closerpets.com
• 0 01932 700 000

References

• Closer Pets – The new home of the Ani-Mate family

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