Closer Pets CP500 Automatic Selective Microchip Pet Feeder Instruction Manual

Closer Pets CP500 Automatic Selective Microchip Pet Feeder

Product Information

Portion Protectors Personalised Name Tag and Badges
The Portion Protectors Personalised Name Tag and Badges are designed to help you keep track of your pet’s food portions. The name tag and badges can be personalized with your pet’s name, making it easy to identify their food bowl.

Stainless Steel Bowl Care Guide
Our 304 stainless steel bowl is not only durable but also helps keep your pet’s food cooler for longer. The hard-wearing surface of the bowl resists trapped dirt and bacteria, preventing your pet from getting canine or feline acne.

Care Tips for Stainless Steel Bowl
To prolong the durability of your stainless steel bowl and keep it looking shiny and new, follow these care tips:

1. Regularly clean the bowl with mild soap and warm water. Avoid using abrasive cleaners or scrub brushes that can scratch the surface.
2. Rinse the bowl thoroughly after cleaning to remove any soap residue.
3. Dry the bowl completely before using it again to prevent water spots.
4. Avoid placing the bowl in the dishwasher as harsh detergents and high temperatures can damage the stainless steel.
5. Store the bowl in a clean and dry place when not in use to prevent dust and debris from accumulating.

Hints on Food Storage
In warm weather, it is advisable not to leave wet food in the bowl for long periods as it may spoil. If you are unsure, consult the manufacturer of your pet’s wet food for specific instructions on storage and preservation. Dry food is recommended as it has better preserving qualities in warm conditions.

Purchasing Stainless Steel Bowls and Ice Packs
Stainless steel bowls and ice packs can be purchased separately from closerpets.com. These accessories are suitable for both dogs and cats.

RF Exposure Compliance
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To ensure compliance with RF exposure regulations, end users must follow the specific operating instructions provided. The transmitter should not be co-located or operated in conjunction with any other antenna or transmitter.

Specifications

• Material: 304 stainless steel
• Compatibility: Suitable for both dogs and cats

FAQ

• Q: Can I use the stainless steel bowl in the dishwasher?
  A: It is not recommended to place the stainless steel bowl in the dishwasher as harsh detergents and high temperatures can damage the stainless steel. Handwashing is recommended for cleaning.

• Q: Where can I purchase additional stainless steel bowls and ice packs?
  A: Additional stainless steel bowls and ice packs can be purchased separately from closerpets.com.

• Q: How do I personalize the name tag and badges?
  A: The name tag and badges can be personalized by writing or engraving your pet’s name on them.

In the box

• A. Bowl
• B. Lid
• C. Portion Protectors
• D. Name Tag and Badges
• E. Electronic I.D. Disc

Inserting batteries

Insert 4 x C-size alkaline batteries using the + – symbols as shown.
All the lights will temporarily turn on to indicate that your feeder has powered up.

Setting-up MiBowl in your home
Before use, wash the bowl with warm water. Choose a suitable place for your feeder against a wall.
For indoor use only.

• If you have multiple feeders, keep them at least 1m/3ft apart.

How to remove the bowl and lid

To replace the lid or bowl, reverse the steps above.  Ensure the side locks in Step 3 are restored to secure the lid. The MiBowl stainless steel bowl can only be removed from the unit together with the main food bowl.

Important safety instructions

• Read all the instructions before installing or using your MiBowl.

• Register your purchase online at closerpets.com (see Guarantee).

• Do not allow children to play with your feeder.

• Inspect your MiBowl regularly for correct operation and damage – if in doubt do not use.

• MiBowl has been designed for use with pets only, as described in this manual.

• Dispose of all packaging material responsibly.
  NOTE: Plastic bags could cause suffocation – keep away from children and animals.

• Please note that attempted disassembly of the product will void warranty.

• Removable Name Tag and Badges are optional and used at the owner’s own risk
  SAVE THESE INSTRUCTIONS

Getting started

Electronic I.D. Disc
MiBowl has been designed to work with both microchipped and non-microchipped pets. If your pet has been microchipped, MiBowl will automatically detect your pet’s unique identity when using Add Pet. See the Quick Start Guide or the Closer Pets App*.

If your pet has not been microchipped, fit the provided Electronic I.D. Disc to your pet’s collar as shown before progressing through the Quick Start Guide or the Closer Pets App*.

Closer Pets App for MiBowl
The Closer Pets App will take you step by step through setting up your MiBowl.

Scan the QR code to download!

Setting up
To get the best connection, ensure that you start with your MiBowl+, MiHiib, and internet router close together.

Quick start guide – MiBowl

For MiBowl+ see instructions in the Closer Pets App

1. Press and hold Open to raise the lid.

2. Feed your pet from the bowl placed in front of your feeder.

3. Feed your pet from the bowl placed closer to your feeder.

4. Feed your pet from the bowl placed inside your feeder, taking care to locate the bowl over the catch at the back.
   We recommend one stage per day as you introduce your pet to MiBowl+  every pet is different and your pet may require more or less time to become familiar with the feeder!

5. Press and hold Add Pet until the red light comes on – the lid will open if closed.

6. Encourage your pet to come close to the feeder by putting treats or food in the bowl.

7. When your pet’s microchip is detected, the red light will flash to confirm that the feeder has paired with your pet.

8. After your pet has paired and moved away from the feeder, the lid will close – at this stage progress to Pet Training School to start using your MiBowl.

Your MiBowl stays in Add Pet mode for up to 15 minutes or until pairing is finished. Press and hold Add Pet again to cancel pairing. Follow the same steps if using the Electronic I.D. Disc.

Pet training school – MiBowl®

For MiBowl+ see Training Mode in the Closer Pets App

We want to help your pets feel extra comfortable using MiBowl, so we have some useful tips to make eating from the feeder second nature for them!

1. Use Training mode to keep the lid open for longer and to give your pet more time before the lid closes after moving away. Close the lid before starting. If you have removed the lid, press Close before entering Training mode. Press and hold Training. The lid will open if closed, and the red light will flash for the length of time that the lid stays open. After this time has passed, the lid will close. The red light will flash whenever the lid opens while in Training mode.
2. Start using your feeder with the lid removed until your pet is familiar with the sound of the lid opening and closing.
3. Once you feel your pet is happy feeding, press and hold Training again to exit Training mode – your feeder will now revert to default and the lid will close sooner when your pet moves away after feeding.

Controls

The bowl can only be removed by pressing Open. The lid position prevents the bowl from being removed when automatically opening for your pet.

Accessories

Portion Protectors
If you have a small pet, simply clip on the Portion Protectors to help your pet feed in peace and stop sneaky siblings from helping themselves to more than their fill!

Personalised name tag and badges:

Stainless steel bowl care guide
Not only does our 304 stainless steel bowl keep food cooler for longer, but the hard-wearing surface also resists trapped dirt and bacteria, preventing your pet from getting canine or feline acne.

DO

• Clean on the top shelf ofthe dishwasher.
• Wash with warm soapy water.
• Rinse and drain before placing back in feeder.
• Soak in warm water before cleaning.

DO NOT

• Do not use abrasive surfaces, such as steel wool pads as this will damage the surface of the bowls.
• Do not heat in a microwave or oven.
• Do not use corrosive chemicals or acid.
• Do not use sharp edges to cut food.

Follow these care tips to help prolong the durability of your stainless steel bowl and keep it looking shiny and new!

Hints on food storage
Your MiBowl is designed for use with all pet foods. When using with wet food your MiBowl should always be used with its ice pack unless the surrounding temperature is less than 5°C (40°F) and ensure that the food comes from a freshly opened package or container. If the weather is very warm, you are advised not to leave wet food for long periods and may prefer to serve dry food, which has better-preserving qualities. If in doubt, please consult the manufacturer of your pet’s wet food.

Stainless steel bowls and ice packs can be bought separately from closerpets.com and are suitable for both and.

Tips

Using your feeder

• Your feeder will only open for pets that have been correctly paired following the Quick Start Guide for MiBowl+ or through the Closer Pets App for MiBowl+.
• The lid will not open for pets that have not been paired with your feeder.
• You can pair up to 10 pets to your feeder -to do this, repeat the steps in the Quick Start Guide for MiBowl+ or through the Closer Pets App for MiBowl+.
• The bowl is dishwasher-safe and suitable for the top shelf only.
• The lid is hand-washed only using warm soapy water.
• Lightly clean your feeder with non-abrasive cleaning products to prolong the shiny appearance.
• Do not spray or soak your feeder with liquid cleaning products or water -use a damp cloth only.
• Do not force your pet into the feeder or place it over your pet’s head to operate – this may scare or discourage them from using the feeder.
• Do not force the lid open -this may damage the lid mechanism -always use the Open button.

Technical info

• In normal use, good-quality alkaline batteries should typically last up to 6 months; we recommend replacing all batteries at the same time.
• All popular batteries are suitable, including rechargeable and 1.5v lithium batteries, however, the low battery light will only work with standard alkaline batteries.
• If not using your feeder for an extended period, Open the lid and keep it open to enter standby mode and preserve battery life; Close the lid to exit standby mode.
• If not using your feeder for over 1 week, remove the batteries before packing away.
• If you are using multiple feeders for your pets, space them 1 metre / 3 feet apart to ensure optimal performance.
• If your pet has not been microchipped, fit the provided Electronic I.D. Disc to your pet’s collar – see Getting Started. Alternatively, you can use your feeder manually with Open/Close.
• Spare accessories are available at doserpets.com.

FAQ

For MiBowl+ FAQ refer to the Help section in the Closer Pets App under Settings.

• The feeder doesn’t open for my pet
  Ensure your pet has been successfully paired to MiBowl – see Quick start guide. Clean any dirt or food within the feeding area. Check that there are no obstructions or dirt above the bowl and that all plastic faces are clean and free of debris.

• The feeder opens for a non-paired pet
  If you find your Mi Bowl is opening for a non­paired pet, it may be because your paired pet is sitting next to the feeder. Try keeping your MiBowl against a wall to prevent pets from unintentionally activating the lid.

• The lid won’t open and/or the blue light is flashing
  A flashing blue light indicates that there is something wrong with the lid and it may be stuck. Open and/or Close to operate the lid. If this fails, remove, and replace the lid and bowl to check they are fitted correctly. Take care to locate the bowl over the catch at the back of the feeder – see How to remove the bowl and lid. Check that there is no food build-up and the food level is not above the rim of the bowl.

• My pet is knocking the feeder over while eating
  Place your feeder against a wall. If your pet still manages to overcome the feeder, secure the base using the keyhole fixing features located on the underside of MiBowl.

• The lid is taking a long time to close
  You may be in Training mode – see Pet training school. Press and hold Training to exit Training mode – your feeder will now revert to default and the lid will close sooner when your pet moves away after feeding.

• My pet won’t use the feeder
  Every pet is different, and some pets may take longer to get used to feeding from Mi Bowl. Be patient with them and go through the first few steps of the Quick start guide again to help your pet become comfortable using MiBowl.

• I can’t get the bowl out
  The bowl can only be removed by pressing Open. When automatically opened by your pet, the lid is in a pet-safe position preventing the bowl from being removed accidentally or by very hungry pets!

• I want to remove a paired pet or remove all current settings
  Factory reset will remove all paired pets and Training mode settings. To factory reset press and hold Training + Open + Close on MiBowl” or Sync + Open

• Close on MiBaowl+ at the same time until all the lights start flashing.

Further information
The manufacturer (Pet Mate Ltd) is not responsible for any radio or TV interference caused by unauthorised modifications to this device (MiBowl* and MiBowl+). Any modifications could void the user’s authority to operate the device.

FCC compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the device. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions to satisfy RF exposure compliance. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Guarantee

We offer a 1-year standard warranty. However, if you register your MiBowl® or MiBowl at closerpets.com/pages/product- registration within 14 days of your purchase you will receive an additional 2-year warranty and Pet Mate Ltd will guarantee your product for a period of 3 years from the date of purchase. If you do not have access to a computer, please send details of your purchase with a copy of the receipt along with your name and address to our Customer Services team using the address below and they will be happy to help process this for you. Please get in touch with Closer Pets Customer Services if you have a problem with your purchase. The guarantee is here to protect you if any defect arises due to faulty materials or manufacture. Any defective items will be repaired or replaced free of charge by Pet Mate Ltd, provided the defect has not been caused by neglect, misuse or normal wear and tear. Your statutory rights are not affected.
To get started, register now by scanning the QR code or by following this link: closerpets.com/pages/product-registration.

Hereby, Pet Mate Ltd declares that this product complies with the essential requirements and other relevant provisions of EU and UK Directives. All Declarations of Conformity (DoC) may be viewed at closerpets.com/pages/eu- doc.

IMPORTANT: Dispose of damaged /faulty/ end-of-life products by locally applicable regulations for your country.
UK/EU: Refer to Terms and Conditions section EU Waste Electrical and Electronic Equipment (WEEE) Directive on closerpets.com for more information.

Designed and Manufactured by Pet Mate Ltd, Lyon Road, Hersham, Surrey KT12 3PU, UK Imported to the EU by Closer Pets BV, Newtonlaan 115, 3584 BH Utrecht, The Netherlands Imported to North America by Ani Mate, 104A Longview Street, Conroe, TX 77301, USA

Register your MiBowl
Additional 2 years warranty
closerpets.com
01932 700 000

References

• Closer Pets – The new home of the Ani-Mate family
• Closer Pets – The new home of the Ani-Mate family
• EU Doc
• Product Registration

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