Closer Pets CP335US Three-level Two-litre Pet Fountain Instructions
- June 3, 2024
- Closer Pets
Table of Contents
CP335US Three-level Two-litre Pet
Fountain Instructions
CP335US Three-level Two-litre Pet Fountain
Designed and Manufactured by Pet Mate Ltd: Lyon Road, Hersham, Surrey KT12 3PU, UK Imported to the EU by Closer Pets By: Newtonlaan 115, 3584 BH Utrecht, The Netherlands Imported to North America by Ani Mate: 104A Longview Street, Conroe, TX 77301, USA
IMPORTANT SAFETY INSTRUCTIONS
When using electrical appliances, basic safety precautions should always be followed to reduce the risk of fire, electric shock and/or injury to persons, including the following:
- Read and follow all instructions that are on the product or provided with the product.
- Register your purchase online at www.closerpets.com (see guarantee).
- Check that the voltage label on the transformer (E) conforms with your supply voltage.
- Inspect products regularly for correct operation and damage. Do not use if in doubt.
- This product is designed for use with pets only, as described in these instructions.
- Close supervision is necessary when an appliance is used near children.
- Do not use outdoors. FOR INDOOR USE ONLY.
- Do not let the pump run dry.
- Turn off the power and unplug transformer (E) with dry hands before disassembling the pet fountain or cleaning it.
- Turn off the power and unplug transformer (E) if the power cord/plugs are damaged or the fountain malfunctions.
- Do not use it in a bathroom.
- Do not allow the electrical connector or transformer (E) to become wet.
- Do not allow pets or children to tamper with the product.
- Do not use an extension cord.
- Ensure transformer (E) is in a well-ventilated position away from curtains or other flammable items.
- Transformer (E) is intended to be correctly orientated in a vertical or floor mount position.
- The appliance is placed on a flat, even surface.
- Do not leave appliances unattended for extended periods.
- Do not allow pets to chew or swallow any parts.
- Dispose of all packaging material properly. NOTE: Plastic bags could cause suffocation – keep away from children and animals.
SAVE THESE INSTRUCTIONS
A. ASSEMBLY
- Remove upper bowl moulding (A) as shown in Fig. 1 and adjust the flow rate (Fig. 2) as required. NOTE: An intermediate flow is recommended. Lower flows will give less water loss through evaporation. Higher flows will cool the water more and may be more appealing to your pet.
- Remove filter cartridge (B) from the packaging and rinse under a tap to remove any charcoal dust. Insert filter cartridge(B) as shown in Fig. 1.
- Replace upper bowl moulding (A) taking care to ensure it is fully seated. Fill a lower bowl (C) with water up to the ‘MAX’ mark (X, Fig. 1). Connect transformer (E) to pump (D) and plug into the power supply.
- After a short period, water should start flowing. You may top up the main bowl (C) to the ‘MAX’ mark (X, Fig. 1) using a jug as required. WHEN IN USE, DO NOT LET THE WATER LEVEL FALL BELOW ‘MIN’ MARK (Y, Fig. 1).
B. CLEANING
Before introducing your pet to their new fountain we recommend you run the
fountain for approximately 2 hours and then wash bowls (NC) as follows:
- Turn off the power supply and unplug the transformer (E).
- Remove upper bowl moulding (A) and filter cartridge (B) as shown in Fig. 1.
- Remove pump (D) as shown in Fig. 3 by turning lock (F) a quarter turn and then pulling the pump in the direction indicated by arrow ‘2’. Ease the power cord out of the bowl (A). Bowls (NC) may be washed in a dishwasher.
C. MONTHLY MAINTENANCE (or when flow rate has noticeably reduced) 1.
Filter cartridge replacement
A CLOGGED FILTER CARTRIDGE WILL CAUSE POOR OPERATION AND PREMATURE PUMP
FAILURE.
Always use genuine Cat Mate Filter Cartridges to ensure the healthiest water
for your pet. For hard water areas, we recommend Cat Mate 3-Stage Filter
Cartridges (4 Pack, Product Ref. 386 – available from www.closerpets.com).
With one cat, we recommend you replace the filter cartridge (B) monthly. For
two or more cats, you may need to replace the filter cartridge more regularly
if it becomes blocked.
Pump maintenance
IMPORTANT: CLEANING THE PUMP IS ESSENTIAL TO PREVENT THE BUILD-UP OF
LIMESCALE AND SUBSEQUENT PUMP FAILURE. IN HARD WATER AREAS YOU MAY NEED TO DO
THIS AT LEAST EVERY TWO WEEKS. Remove pump (0) as shown in Fig. 3. Ease the
power cord out of the bowl (A). Carefully disassemble as follows:
i) Remove front cover (G) by inserting a fingernail into the seam and pulling
away in the direction as shown by the arrow in Fig. 4.
ii) Remove impeller cover (H) by lifting from the small lip, as circled in
Fig. 5. Di) Use pliers or tweezers to pull out impeller (I) which is held in
place by a magnet.
iv) Place all parts, including pump body (D) excluding the power cord, into a
small bowl containing a solution of warm water and vinegar in equal amounts
and leave to soak.
v) After 2-3 hours rub off limescale deposits. Use a small brush or cotton bud
to clean inside the impeller tunnel (J). vi) Rinse all parts well and
carefully reassemble. D.
TROUBLESHOOTING
-
The pump does not pump water or ‘gurgles’:
• When switching on for the first time or after cleaning etc., wait a few minutes for the pump to dispel trapped air. If the pump still fails to pump water, dismantle the pump as described in pump maintenance (section C.2) and rinse all parts in water to remove any debris.
• Ensure the water level is filled to the ‘MAX’ mark (X, Fig. 1) and that the filter cartridge is not due for renewal.
• Pump requires maintenance. See C2 above.
• Renew pump (Product Ref. 354 – available from www.closerpets.com). -
Pet will not drink from the fountain:
• Most pets will be instantly attracted by the running water but sometimes need time to adapt to using their new water source. It may help to try switching off the pump initially.
• Some pets are put off by contaminants in water which should normally be eliminated by the filter over the first day or so. Always take care to ensure that your pet does not become dehydrated.
NOTE: The pet fountain and filter cartridge are manufactured entirely from BPA-free plastics for your pet’s health. -
Excessive water loss by evaporation:
• Set pump to minimum flow (Section A.1.).
http://weare.closerpets.com/register
We offer a 1-year standard warranty. However, if you register your product at www.closerpets.com/pages/product- registration within 14 days of your purchase you get an additional 2-year warranty and Pet Mate Ltd will guarantee your product for a period of 3 years from the date of purchase. If you do not have access to a computer, please send details of your purchase with a copy of the receipt along with your name and address, and our Customer Services team will handle this for you. Please get in touch with Closer Pets Customer Services if you have a problem with your purchase. The guarantee is here to protect you if any defect arises due to faulty materials or manufacture. Any defective items will be repaired or replaced free of charge by Pet Mate Ltd, provided the defect has not been caused by neglect, misuse or normal wear and tear. Your statutory rights are not affected. To get started, register now by scanning the QR code or by following the link here: www.closerpets.com/pages/product-registration
Hereby, Pet Mate Ltd., declares that this product is in compliance with the
essential requirements and other relevant provisions of EU and UK Directives.
All Declarations of Conformity (DoC) may be viewed at
www.closerpets.com/pages/eu-doc.
IMPORTANT: Dispose of damaged/faulty/end-of-life products in accordance
with locally applicable regulations for your country. UK/EU: Refer to the
Terms and Conditions section EU Waste Electrical and Electronic Equipment
(WEEE) Directive on www.closerpets.com for more
information.
www.closerpets.com
+44 (0)1932 700 001
N America (936) 760 4333