Closer Pets 51005_01_CP510 TreatView Pet Camera with Treat Dispenser Instruction Manual
- June 12, 2024
- Closer Pets
Table of Contents
Closer Pets 51005_01_CP510 Treat View Pet Camera with Treat Dispenser
Product Information
The product is a [insert product name]. It is designed to [insert purpose or function]. The product is equipped with [insert features or specifications]. It is important to read and understand the user manual before using the product to ensure safe and proper usage.
Important Safety Instructions
- Read all instructions before using the product.
- Keep these instructions for future reference.
- Follow all warnings and instructions marked on the product.
- Unplug the product from the power source when not in use or before cleaning.
- Do not use the product near water or in a wet environment.
- Do not expose the product to extreme temperatures or direct sunlight.
- Use only the recommended accessories or attachments for the product.
- Do not operate the product if it is damaged or if there are any exposed wires.
- Do not attempt to repair the product yourself. Refer servicing to qualified personnel.
- Keep the product out of reach of children and pets.
Product Usage Instructions
To use the product, please follow these steps:
- Ensure that the product is placed on a stable and flat surface.
- Connect the product to a power source using the provided power cord.
- Turn on the product by pressing the power button located on the control panel.
- Refer to the user manual for specific instructions on how to operate the product.
- When finished using the product, turn it off and unplug it from the power source.
- Clean the product according to the guidelines provided in the user manual.
If you encounter any issues or have further questions regarding the product, please refer to the troubleshooting section in the user manual or contact our customer support for assistance.
Connecting to power
When plugged in the indicator light will come on. After 30 seconds the light will start flashing and you’ll hear the voice prompt.
Keep the cord tidy and secure by using the cable management grooves
Setting-up Treat View in your home
Recommended wall mounting
Treat View App
Scan the QR code to download the dedicated Treat View App.
The Treat View App will take you step by step through setting-up.
Important safety instructions
-
Read all the instructions before installing or using your Treat View.
-
Register your purchase online at closerpets.com (see Guarantee).
-
Do not allow your children to play with your Treat View unsupervised.
-
Inspect your Treat View regularly for correct operation and damage – if in doubt do not use.
-
Treat View has been designed for use with pets only, as described in this manual.
-
Ensure that your pets do not chew or pull on the cables by securing them to a skirting board or within cable management grooves when installing your Treat View.
-
It is recommended to install 1.2m/4ft high on the wall to prevent your pet from damaging your Treat View.
-
Do not insert fingers into the treat flipping mechanism.
-
Dispose of all packaging material responsibly.
NOTE: Plastic bags could cause suffocation – keep away from children and animals. -
Please note that attempted disassembly of your Treat View will void the warranty.
-
Ensure that your Treat View is disconnected from mains power during cleaning.
SAVE THESE INSTRUCTIONS
Fitting your Treat View to the wall
Make sure surfaces are clean and free of dirt and the wall mounting
Filling your TreatView with treats
Recommended treat size
Larger treats than recommended may cause your Treat View to block.
TreatView App – quick start guide
To add your product to your account, press on the Home screen. There are
two ways to add to your account
- Manual mode: go through the steps to pair your Treat View
- Bluetooth pairing: make sure you’ve enabled Bluetooth and allowed ‘Nearby Devices* in your phone settings before pairing
Control Panel functions
Controls 
The indicator light will illuminate while your Treat View is switched on and will flash when it’s ready to be connected to the app.
Tips
Using your Treat View
- When installing your Treat View on a wall with the supplied wall bracket, ensure the wall is flat and level, surfaces are clean and free of dirt and the bracket adheres to the wall
- Your TreatView is not suitable for wet or sticky food – these will cause jamming or damage
- Lightly clean your TreatView with non-abrasive cleaning products to prolong the
- shiny appearance
- Do not spray or soak your TreatView with liquid cleaning products or water – use a damp cloth only
- If you are not using your TreatView for an extended period of time we advise you empty treats from the unit, clean the inside with a damp cloth, and store in a dry place
- If the indicator light is too bright, it can be covered with the sticker provided
Technical info
- Only use the power adapter provided with your TreatView
- Ensure your TreatView is not plugged into mains power during installation, maintenance or cleaning
- The operation of your TreatView is reliant on mains power and a stable internet connection. If your internet service provider has outages, this will affect function and operation of the unit.
- We advise that you use your TreatView in combination with other sources of food for your pet to achieve a balanced diet
- To reset your TreatView press and hold the Reset button until you hear
‘Device has been reset’
FAQ
For questions related to using the App refer to the FAQs within ‘Devices’ in
the app settings
If the following Troubleshooting Section doesn’t solve your issue or you would like to get in touch and share a picture of your pet having a treat, please contact our Product Support Team on appsupport@closerpets.com
Alternatively, you can also check our website for a more comprehensive list of updated FAQs at closerpets.com/pages/faqs or by following the QR Code
My TreatView is not responding
Check the connection of the Power Adapter to the rear of unit and ensure the
wall socket is plugged in and switched on.
My Treat View has jammed and isn’t working properly
First unplug your Treat View, then turn upside down and shake to pour out any
jammed treats. We advise you don’t push any treats down as this may damage the
mechanism.
Ensure that the size of the treats you are using are between 1 – 1.5cm (2/s” –
3/s”).
The app keeps crashing and /or I’m struggling setting it up
Check you are on the latest version of the app by checking for updates from
the Google Play Store or Apple Store.
You may need to reset your TreatView to try again – see below for details on
how to reset.
I want to remove all current settings
To reset your TreatView, press and hold the reset button for 5 seconds. When
you hear the prompt ‘Device has been reset’ the TreatView will restart.
After the system restarts, you will hear ‘Ready to be connected’. You may then
connect your Treat View to a new Wi-Fi network using the App.
Further information
The manufacturer (Pet Mate Ltd) is not responsible for any radio or TV interference caused by unauthorized modifications to this device (Treat View). Any modifications could void the user’s authority to operate the device.
FCC compliance
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
- This device may not cause harmful interference, and
- This device must accept any interference received, including interference that may cause undesired operation.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the device.
Guarantee
We offer a 1-year standard warranty. However, if you register your TreatView
at closerpets.com/pages/product-registration within 14 days of your purchase you will receive an
additional 2-year warranty and Pet Mate Ltd will guarantee your product for a
period of 3 years from the date of purchase.
If you do not have access to a computer, please send details of your purchase
with a copy of the receipt along with your name and address to our Customer
Services team using the address below and they will be happy to help process
this for you.
Please get in touch with Closer Pets Customer Services if you have a problem
with your purchase. The guarantee is here
to protect you if any defect arises due to faulty materials or manufacture.
Any defective items will be repaired or replaced free of charge by Pet Mate
Ltd, provided the defect has not been caused by neglect, misuse or normal wear
and tear.
Your statutory rights are not affected.
To get started, register now by scanning the QR code or by following this
link:
closerpets.com/pages/productregistration
- UK
- CA
Hereby, Pet Mate Ltd declares that this product is in compliance with the essential requirements and other relevant provisions of EU and UK Directives. All Declarations of Conformity (DoC) may be viewed at closerpets.com/pages/eudoc.
IMPORTANT : Dispose of damaged/ faulty/ end-of-life products in accordance with locally applicable regulations for your country. UK/EU: Refer to Terms and Conditions section EU Waste Electrical and Electronic Equipment (WEEE) Directive on closerpets.com for more information.
Designed and Manufactured by Pet Mate Ltd, Lyon Road, Hersham, Surrey KT12 3PU, UK Imported to the EU by Closer Pets BV, Newtonlaan 115, 3584 BH Utrecht, The Netherlands Imported to North America by Ani Mate, 104A Longview Street, Conroe, TX 77301, USA
- closerpets.com
- help@closerpets.com