HP 5XH49A Instant Photo Printer User Guide

HP 5XH49A Instant Photo Printer

Introduction

With the HP Sprocket Select, claim the moment as your own. To get special designer tools for your images, add doodles to your photos before printing, and gain access to augmented reality content, download the free HP Sprocket app. To easily filter and print social media photographs from your smartphone, search the app by hashtag. Create glossy, 2.3×3.4″ sticky-based pictures that are 30% bigger than the Sprocket’s original pictures and turn them into curated memories.

PARTS AND CONTROLS

• Supplied Items
• HP Sprocket Select printer Setup Instructions
• HP Sprocket 2.3 x 3.4” (5.8 x 8.7 cm) Photo Paper (10 sheets included) USB Charging Cable
• Regulatory Information

PRODUCT OVERVIEW

1. Power Button
2. Micro-USB Charging Port
3. Status LED Indicator Light
4. Charge LED Indicator Light
5. Paper Cover
6. Paper Output Slot

HOW TO RESET YOUR HP SPROCKET SELECT

There are two ways you might need to reset your sprocket printer:

HARDWARE RESET

If the printer isn’t responding or won’t connect to your mobile device, try performing a hardware reset. Remove the Paper Cover and press and hold the small round button near the Paper Tray until the printer turns off. The printer will automatically restart.

When you complete a hardware reset, your personalized settings will be saved (Custom Name, Personal Color, etc.).

FACTORY RESET

Perform a factory reset to return to the default settings if you want to gift your sprocket to someone else. A factory reset might also be used if Privacy is turned on for your mobile device and the device is lost. Completing a factory reset would allow a new phone to connect. Before completing a factory reset, update your printer firmware.

You can initiate a factory reset by using the steps below. A factory reset can only be completed when the USB charging cable is NOT connected to the printer.

1. Hold the power button for about 7 seconds total. After 3 seconds, the Status LED light will turn off to indicate the printer is shutting down; continue to hold the Power button until the LED lights start to flash.
2. Release the power button. The LEDs will continue blinking for about 6 seconds.
3. While the LEDs are blinking, press and release the power button. The device will remain off until you power on again.
4. Power on; the printer will be reset to factoring settings. After a factory reset, all settings are reset to factory defaults (Custom Name, LED color, Sleep Time, Auto-Off, etc.)

If you decide you do NOT want to reset the printer to factory defaults, you can abandon the reset. While the LEDs are blinking, do not press the Power button as directed in step three above. This will also cancel the factory reset.

NOTE:

If you want to pair again with your device after a Factory Reset, make sure to also “forget” your device in your operating system’s Paired Devices list. Then, re-pair in the sprocket app.

CARING FOR YOUR HP SPROCKET SELECT

• Remove fingerprints, dust, and dirt from the printer using a dry microfiber cloth.
• Keep the Paper Cover closed to prevent dust and debris from entering the paper path.
• Update the printer firmware. Make sure your mobile device is connected to the Internet and then open the sprocket app. Turn on the printer and connect it to the sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Your printer must be charged to 25% or higher before a firmware update.
• Keep your sprocket app updated. If you don’t have your mobile app set to automatically update, go to the appropriate app store and make sure the latest version is installed.

LIGHTING AND TROUBLESHOOTING

STATUS-LED INDICATOR LIGHT

The color of the Status LED Indicator Light can be personalized in the sprocket app. The default color is Light blue, indicated in this table.

Color/Status                         HP Sprocket Condition Description

Off| Powered off/Sleep| Device is turned off, in Sleep mode, the lid is off, or the

battery is completely drained. If the battery is Critically

Low or drained, you cannot print.

Light blue (default) (Or owner’s personal

color)

| Idle| Printer is idle. The color of this LED can be personalized in the sprocket app.
Light blue (default),

Blinking

(Or owner’s personal

color)

| Sprocket is printing from the Owner’s mobile device| The LED will quickly flash light blue/personal color three times when a print job is sent from an Owner’s mobile device. While printing, the LED will slowly pulse white/

personal color.

Personal or Assigned Guest Color

(Yellow, Blue, Green, Purple, Pink. Color set in the sprocket app)

| Sprocket is printing from a Guest mobile device| The LED will quickly flash the owner/guest’s color three times when a print job is sent by a particular user. While printing, the LED will slowly pulse the owner/guest’s color.
Owner/Guest color, Blinking slowly or solid| Sprocket is overheated| The printer will pause printing until temperature returns to normal and resume automatically.
Red, Blinking slowly| Printer Error State| Printer might be out of paper. Check the Charge LED light for power bank status. Resolve the error to continue printing.
Solid Red| Printer Error State| The battery is low. Charge the printer.
Red, Blinking fast| Printer Error State| The printer might have a paper jam or is in an unrecoverable state. Complete a hardware reset to

resolve.

Alternating colors, Sparkling| Firmware Update| Printer firmware updating. Make sure not to close the

sprocket app or unplug from power during the update.

CHARGE LED INDICATOR LIGHT

CHARGE LED: USB CABLE NOT CONNECTED

Color/Status                        HP Sprocket Condition Description

Green| Fully Charged| Device is fully charged, 90-100%
Amber| Medium Charge| Device charge is between 16-89%
Blinking Red| Low Charge| Device has a low battery and will need to be charged soon (4-15%).

If the USB cable is not connected and your printer battery is critically low (1-3% charged), the Status LED light will turn off and you won’t be able to print and the printer will become nonresponsive. The Charge LED will continue to blink red. Charge the printer as soon as possible.

CHARGE LED USB CABLE CONNECTED

Charge

| Device has a low battery and is charging.

TROUBLESHOOTING

The sprocket app will alert you to various error conditions through in-app messaging. Follow the app instructions to resolve issues.

For additional help on specific issues with your HP Sprocket Select printer, see the Troubleshooting documents and

FAQs on the HP Support site (www.hpsupport.com).

GETTING STARTED

INSTALLING MOBILE APP

To use your HP Sprocket Select with your mobile device, you must download the companion sprocket app from the App Store or on Google Play™ (or your local app store). To download the sprocket app, visit hpsprocket.com/start. There, you will be directed to the appropriate app store for your device.

The sprocket app is supported by Android™ devices using OS v5.0

• Made for iPhone XS Max, iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone 5s, iPhone 5c, iPhone 5, iPad Pro 12.9-inch (1st, 2nd and 3rd generation), iPad Pro 11-inch, iPad (4th, 5th, and 6th generation), iPad Pro 10.5-inch, iPad Pro 9.7-inch, iPad Air 2, iPad Air, iPad mini (2, 3, and 4), iPod touch (6th generation)
• You must install the companion sprocket app to operate the HP Sprocket with your mobile device.
• If you previously installed the sprocket app, you can access setup instructions for HP Sprocket Select in the Help & How To menu.

LOADING PAPER

1. Take off the Paper Cover by lifting up. This will release the lid and allow you to lift off the Paper Cover to load paper. The lid is attached with magnets.
2. Unwrap a pack of HP Sprocket 2.3 x 3.4” (5.8 x 8.7 cm) Photo Paper (10 sheets). Make sure the included orange Print Quality Card is on the bottom of the stack with the barcodes and HP logo facing down. Stack the photo paper on top of the card with the HP logos facing down. The shiny side of the paper should be facing up in the tray.
3. Place both the paper and Print Quality Card into the Paper Tray.
4. Replace the Paper Cover to finish loading paper. You will feel the magnets latch the lid into place.

NOTE: Make sure to slide the photo paper underneath the small tabs at the front end of the Paper Tray.

PRINT QUALITY CARD USE

Load the Print Quality Card with each new pack of paper. Each foil-pack has an included colored card; the card is specially-made to prepare your printer for the paper in that pack. The Print Quality Card cleans and calibrates the printer for the pack of paper that it came in. The card will pass through the HP Sprocket Select printer automatically after loading paper.

If you notice print quality issues, load the colored card again. Discard the colored card after you have printed all ten sheets in the foil-pack. You will get a new Print Quality Card for the next pack of paper you load.

WHAT SIZE PAPER DO I NEED TO BUY FOR MY HP SPROCKET?

Only use HP Sprocket 2.3 x 3.4” (5.8 x 8.7 cm) Photo Paper with HP Sprocket Select. You can purchase additional paper in the sprocket app by tapping “Buy Paper” in the Main Menu or from hpsprocket.com/start.

Make sure to use genuine HP Sprocket 2.3 x 3.4” (5.8 x 8.7 cm) Photo Paper. You can purchase genuine HP Sprocket 2.3 x 3.4” (5.8 x 8.7 cm) Photo Paper from the app or from other retailers.

CAUTION:

• Do not insert more than 1 pack of HP Sprocket 2.3 x 3.4” (5.8 x 8.7 cm) Photo Paper (10 sheets plus the Print Quality Card) into the device at a time to avoid paper jams or print errors.
• Only use HP Sprocket 2.3 x 3.4” (5.8 x 8.7 cm) Photo Paper with the device to avoid paper jams and malfunctions. You can purchase additional paper within the sprocket app by tapping “Buy Paper” in the Main Menu.
• In the case of a paper jam, do not pull on the paper. Instead, turn the device off and on again to automatically eject the paper.
• Do not pull the paper out of the device during printing.
• If spills or moisture collect on a photo, wipe it away as soon as possible to prevent color damage.
• Keep photo paper clean and free of bends or damage for best print quality.

CHARGING BATTERY AND POWER ON/OFF

1. To charge, insert the Micro-USB Charging Cable into the HP Sprocket Select.
2. Connect the Micro-USB Cable to a power source.
3. When connected, the Charge LED Indicator Light will turn on to indicate charging. See “LED Indicator Lights: Charge and Status” for more information.
4. To charge fully, allow the device to charge until the Charge LED Indicator Light turns green.
5. Turn on the device by pressing the Power Button until the Status LED Indicator Light illuminates and turns solid white (default) or personalized color. The printer can also be turned on by connecting the USB cable to power.
6. Turn off the device by pressing the Power Button until the status led indicator light goes dark.

• Continued use during charging will slow down the charging speed.
• Connect the Micro-USB Cable to a power source capable of supplying 5Vdc/1A.
• Use only with Listed ITE (Information Technology Equipment)

PAIRING A MOBILE DEVICE AND THE HP SPROCKET SELECT

Pair quickly and easily with your HP Sprocket Select using the in-app setup instructions. On first launch of the sprocket app, select “my sprocket”. The in-app instructions will help you easily pair with your mobile device within the app.

You can also access the setup instructions anytime from the Help & How To menu.

FOR ANDROID™ AND IPHONE®

1. Press and hold the Power Button to turn on the printer. The Status LED Indicator Light will light up when fully powered on.
2. Open the sprocket app. Expand the Main menu and tap sprocket.
3. Tap Manage Printers. This opens a dropdown list of printers you have previously connected to. Select your printer, or tap Add new printer.
4. If you are adding a new printer, select the printer you want to connect to from the list. Follow the on-screen messages.

TO ADD A NEW PRINTER:

1. Press and hold the Power Button to turn on the printer. The Status LED Indicator Light will light up once fully powered on.
2. Open the sprocket app. Expand the Main menu and tap sprocket.
3. Tap Manage Printers. This will open a dropdown list of printers you have previously connected to. Select your printer, or tap Add new printer.
4. If you are adding a new printer, select the printer you want to connect to from the list. Follow the on-screen messages.

SAFETY INFORMATION

For regulatory and safety notices, refer to the included sheet in your product packaging and the following statements.

BATTERY SAFETY

• Do not disassemble the product or battery or short the battery terminals.
• Avoid contact with a leaking or damaged battery.
• Adult supervision is recommended when the product is being used by young children.
• Do not disassemble, strike, press, or put in a fire.
• Do not use the printer if the product battery is swelling and causing product expansion.
• Keep the device clear of high temperatures and moisture.

SPECIFICATIONS

17.5 mm)

•  Weight: 0.40 lb. (0.18 kg)

Connectivity| Bluetooth 5.0
Printer management| HP sprocket app
Power supply| Li-ion 7.4 V – 2 cell internal rechargeable battery

700 mAh internal battery

Charge time| 120 minutes
Power consumption| 0.94 W (standby)

Average 22.46 W (based on first print)

Maximum 36.2 W at 25° C (77° F)

Print technology| Thermal printing with a ZINK® Zero Ink® printer

•   Note: The HP Sprocket does not use ink cartridges to print.

Supported paper| HP Sprocket 2.3 x 3.4” (5.8 x 8.7 cm) Photo Paper
Borderless printing| Yes
Supported file types| .jpeg, .tiff (iOS only), .gif, .bmp, and .png

•   Note: If you send a non-supported file type, the print job does not print.

Paper tray capacity| Up to 10 pages with the Print Quality Card
Memory| 64 MB
Print quality| 321 x 600 dots per inch (dpi)
Mobile connectivity| •   Supported by Android™ devices using OS v5.0 and above / iOS 10.0.2 and above

•   Made for iPhone XS Max, iPhone XS, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone SE, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone

6 Plus, iPhone 5s, iPhone 5c, iPhone 5, iPad Pro 12.9-inch (1st, 2nd and 3rd generation), iPad Pro 11-inch, iPad (4th, 5th, and 6th generation), iPad Pro 10.5- inch, iPad Pro 9.7-inch, iPad Air 2, iPad Air, iPad mini (2, 3, and 4), iPod touch (6th generation)

Control panel| Power Button; Reset Button; Charge and Status Indicator LED Lights
Environmental parameters| •  Operating humidity: 5% to 70% RH (recommended)

•  Non-operating humidity: 5% to 90% RH

•  Operating temperature: 5° to 40° C (41° to 104° F)

•  Recommended operating temperature: 15° to 32° C (59° to 90° F)

•  Storage temperature: -40° to 60° C (-40° to 140° F)

•  Media Storage: 32-77° F (0-25° C), 40-60% RH

Warranty| One-year limited hardware warranty

Visit hpsprocket.com/start for more information.

Regulatory Model Number| For regulatory identification purposes, your product is assigned with a Regulatory Model Number. The regulatory model number should not be confused with the marketing names or product numbers. The Regulatory

Model Number for your product is VCVRA-1901.

FAQs

Are the select “plus” size printers able to use the 2×3″ photo paper or only the larger 2.3×3.4″ photo paper?

The HP Sprocket Select Photo Printer can only use the 2.3 x 3.4-inch paper.

Can you confirm the product information – that all items listed are included as is stated in the description?

I placed an order thinking I would receive all those items. I got 1/4 of those. I didn’t even get the printer!

Will this work with iOS 12.4? Thank you!

No.

I just got mine and it keeps printing blank. I used the print quality card several times but nothing happened?

I had this problem with the wrong paper in the Select which prints on 2.3x 3.4. A pack for the Select wrongly included the standard 2×3. You might need to double check what size you’re putting in the printer.

Does it come with paper??

Yes 10 sheet of photo paper.

can it print from a tablet?

You should be able if you install the application on the tablet and provide access to your photos.

Why is the “Pack Paper Bundle” so expensive??

It is a little expensive but the printer never needs any ink, so you save on that, because the ink is in the paper.

does it come with a case?

No.

Would like to use at party, Can more than one device connect to sprocket?

Yes it can.

This is hp sprocket plus or no?

Yes, regular size is 2×3, but this one is 2.3×3.4.

Does this work with the iPhone 11pro?

Yes, just download the HP Sprocket app.

Does this sprocket work with iPhone 8?

I don’t know. I have android and it works great. Since it works off of a Sprocket app it can probably be downloaded from apple.

Do you have to buy ink?

No, you do not need to buy the ink. The HP Sprocket series printers use a special paper, HP Zink, that has the ink in the paper.

It’s says top needs to be closed

Yes it does.

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