JENSEN CO 131LP Eldora Round Firebowl Owner’s Manual

: June 7, 2024
: JENSEN CO

131LP Eldora Fire Bowl
Owner’s Manual

DANGER

CARBON MONOXIDE HAZARD
This appliance can produce carbon monoxide which has no odor. Using it in an enclosed space can kill you.
Never use this appliance in an enclosed space such as a camper, tent, car or home.

DANGER

FIRE OR EXPLOSION HAZARD
If you smell gas:

Shut off gas to the appliance.
Extinguish any open flame.
If odor continues, leave the area immediately.
After leaving the area, call your gas supplier or fire department. Failure to follow these instructions could result in fire or explosion, which could cause property damage, personal injury, or death.

WARNING: FOR OUTDOOR USE ONLY. Installation and service must be performed by a qualified installer, service agency, or the gas supplier.

INSTALLER: Leave this manual with the appliance. CONSUMER: Retain this manual for future reference.

WARNING: If the information in this manual is not followed exactly, a fire or explosion may result causing property damage, serious injury, or loss of life.

WARNING: Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance. An LP gas tank not connected for use shall not be stored in the vicinity of this or any other appliance.

SPECIFICATIONS

Product Name Eldora 38” Fire Bowl
Type of Gas Propane (LP)
Model No. 131LP
Gas Supply 20 lb LP Gas Tank
Rated Heat Output 60,000 BTUs/hr
ATTENTION
Please register your fireplace for recall notifications, proof of ownership
and quality assurance at https://www.realflame.com/registration.

Important Safety Information

General Warnings___

Children and adults should be alerted to the hazards of high surface temperatures and should stay away to avoid burns or clothing ignition.
Children should be carefully supervised when in the area of the fireplace.
Clothing or other flammable materials should not be hung from the fireplace or placed on or near the fireplace.
Any guard or other protective device removed for servicing the fireplace must be replaced prior to operating the fireplace.
Installation and service must be performed by a qualified service agency or gas Real Flame recommends using professionals who are certified in the U.S. by the National Fireplace Institute® (NFI) as NFI Gas Specialists.
More frequent cleaning may be required as necessary. It is imperative that the control compartment, burners, and circulating air passageways of the appliance are kept clean.
Do not store or use gasoline or other flammable vapors or liquids within 25 feet (7.62 m) of this fireplace or any other appliance.
Do not store combustible materials in the fireplace enclosure. This includes LP gas tanks. If the fireplace is designed to use a hidden LP gas tank, the LP gas tank should be properly secured in the designated tank holder under the fireplace. Do not store extra LP gas tanks under the fireplace.
Be sure to protect the hose and its components from any hot surfaces. It is dangerous to allow the hose to come into contact with any hot surface.
The LP gas tank should never be operated or stored on its side or upside down.
Keep all parts of the fireplace clean including the burner and hose assembly. For more information on cleaning your fireplace please refer to the “Care and Cleaning” section of this manual.
Do not use this fireplace if any part has been under water. Immediately call a qualified service technician to inspect the fireplace and replace any part of the system that has been under water.
Do not use this fireplace for cooking.
Do not pour water into the fireplace.
Do not attempt to move or store this fireplace until all parts are cool.
Always shut off the gas supply at the source and disconnect the hose when the fireplace is not in use.
Any alteration of this fireplace that is not specifically directed in the owner’s manual will void the manufacturer’s warranty. This includes the use of unapproved filler materials.

Installation Warnings

Minimum clearance from the fireplace to combustible materials is 48 inches (121.9 cm) on all sides. Do not place this fireplace under any overhead structure or vegetation.
The normal LP inlet pressure for this fireplace is 11.0” W.C. (2.74 kPa). Maximum inlet pressure is 13.0” W.C. (3.23 kPa). Minimum inlet pressure is 8” W.C. (1.99 kPa).
Do not remove the feet from this fireplace.
Do not place the fireplace on anything that blocks or seals the gap between the fireplace and the ground.
Do not permanently secure the fireplace in any way or to any surfaces.
Do not bury the hose. You must be able to visually inspect the hose for damage before each use.
Do not coil or hide the hose under the fireplace. The hose could be damaged if it touches hot surfaces.

Set Up Warnings

Prior to each operation, check the hose assembly for evidence of excessive abrasion, wear or Use a handheld mirror, if necessary, to see the hose sections located below the unit.
If the hose assembly is damaged, cracked, or cut, it must be replaced before using the fireplace. The hose assembly must be replaced with a hose assembly specified by Real Flame. Please contact Real Flame Customer Service at 1-800-654-1704 for assistance.
Place the hose out of the pathways where people may trip over it. Do not place the hose in areas where it may be accidentally damaged.
Before each use, examine the burner and its components for dirt and debris. If cleaning is required, use a pipe cleaning brush and compressed air. Also examine the area around the burner. Any dirt or foreign material, such as spider webs, nests, leaves, etc., should be removed. If it is evident that the burner is damaged, the fireplace must not be used, and the burner assembly must be replaced. Please contact Real Flame Customer Service at 1-800-654-1704 for support.

In-Use Warnings

NEVER LEAVE this fireplace unattended when in use.
Do not burn solid fuels, such as charcoal briquettes, lump charcoal, manufactured logs, trash, leaves paper, cardboard, any type of natural or treated wood, or any other materials in this fireplace.
The use of alcohol, prescription or non-prescription drugs may impair your ability to safely operate this fireplace.
Always use in accordance with all applicable local, state, and national codes. Contact your local fire department for details on outdoor burning.
Do not use in windy conditions. Winds above 10 mph (16.09 kph) may cause the flame to extinguish.
Some surfaces of this fireplace may become hot during use. Be careful and do not touch surfaces until the unit has cooled.
Do not attempt to disconnect the gas supply from the fireplace when the unit is in use.
Do not sit on the fireplace.

Propane (LP) Gas Dangers and Warnings

WARNING
LP gas is flammable and hazardous if handled improperly. Become aware of its characteristics before using any LP gas product. Failure to understand and follow these warnings or any directions and warnings provided by your LP gas supplier may result in property damage, serious injury, or death.

DANGER
An LP gas tank should never be placed on its side. Doing so may cause liquid propane to leak. This could cause a fast buildup of LP gas and could lead to property damage, serious injury, or death.

LP Gas Characteristics_____

LP gas is flammable, explosive under pressure, heavier than air and settles in pools in low Pooled gas may ignite causing a fire or explosion which could cause property damage, serious injury, or death.
In its natural state, LP gas has no odor. For your safety, a scent has been added.
Contact with LP gas could burn your skin.

LP Gas Tank Information___

LP gas tanks should be filled only by a certified LP gas dealer.
Never use an LP gas tank with a damaged body, valve, collar or footing.
Dented or rusted LP tanks may be hazardous and should be checked by your LP gas supplier.
The LP gas supply tank must be constructed and marked in accordance with The Specifications for LP Gas Tanks of The U.S. Department of Transportation (DOT) or The National Standard of Canada, CAN/CSA-B339, LP Gas Tanks, Spheres and Tubes for The Transportation of Dangerous Goods; and Commission.
LP gas tanks must be arranged for vapor withdrawal.
LP gas tanks must have a listed overfilling prevention device (OPD) and a QCCI or Type I (CGA810) LP gas tank connection.
The LP gas tank must contain a shut-off valve as specified in The Standard for Compressed Gas Cylinder Valve Outlet and Inlet Connection, ANSI/CGA-V-1-1977, CSA B96.
Never attempt to attach this fireplace to the self-contained LP gas system of a camper, trailer, motor home or house.
Hand-turn the manual gas control valve on your LP gas tank. Never use tools. If the valve will not turn by hand, do not try to repair it. Call a certified gas technician.
The use of force or any attempt at amateur repair may cause a fire or explosion.

LP Gas Tank Storage and Safety

LP gas tanks must be stored upright and outdoors in a well-ventilated area out of reach of children.
Never store an LP gas tank in an enclosed area, such as a shed or garage. Leaking gas could build up in these areas and may result in an explosion.
Do not store LP gas tanks near any source of flame or ignition.
Never store an LP gas tank in direct sunlight or where temperatures can reach 125°F (51.67°C) or higher.
Never keep a filled LP gas tank in a hot car or car trunk. Heat will cause the gas pressure to increase, which may open the relief valve and allow gas to escape.
Place the dust cap on the LP gas tank valve outlet when the LP gas is not in use. Only use the dust cap that is provided with the LP gas tank. Other types of caps or plugs may result in leakage of LP gas.
The LP gas tank should not be dropped or handled roughly.

Parts List

ITEM	JCo NUMBER	QUANTITY
(1) Fire Bowl Body	N/A	1
(2) LP Hose and Regulator	96000002	1
(3) Black Lava Rock	100240120J	2
(4) Protective Cover	1310101	1
(5) Key	11110004	1
(6) Tank Seat	95600940	1

Assembly Instructions

Place the filler material into the burner pan by hand. To avoid clogging the burner with dust do not dump the bag into the burner pan. Position the filler across the burner pan to a level that is 1 inch (2.54 cm) above the burner tube. Make sure you do not block the igniter housing with the filler material to ensure proper ignition and operation.
If using glass filler, Real Flame suggests first placing a layer of lava rock in the burner pan to improve airflow. Filler Material Warning
- Do not overfill the burner area with rock or glass filler; use only the specified amount. The depth of the filler should not be more than 1 inch (2.54 cm) above the burner tube. Only Real Flame filler products have been certified and tested for safe use with this Real Flame Using other filler material may result in increased popping and cracking or increased carbon monoxide emissions.
- Do not light or use this fireplace if the filler is wet. Ensure filler is completely dry before lighting. Intense heat can cause wet filler to explode and hit someone causing property damage, serious injury, or death.
- Keep away from the fireplace for at least 20 minutes during initial start-up as filler could retain moisture from manufacturing and shipping.
Place the tank seat on the ground and place a 20 lb LP gas tank into the designated area in the center. Once the tank is level and steady, tighten down the screw on the side of the tank seat to secure the tank in place.
Connect the LP Gas Tank
** Before connection, be sure there is no debris caught in the collar of the LP gas tank, the regulator valve, the burner tube, or the burner ports.Connect the gas line to the tank by turning the connection knob clockwise. Hand-tighten only. Disconnect the LP Gas Tank**
To disconnect the LP gas tank, make sure the valve on the LP gas tank is completely closed.Disconnect the connection knob by turning it counterclockwise until it is detached from the valve.

WARNING
Place the LP gas tank 56 inches (142.2 cm) away from the fireplace and position the hose away from pathways or places where it could become damaged.Watch your step while moving between the tank and the fireplace. Be careful not to trip on the hose.

Pre-Use Instructions

WARNING
Before using this fireplace, make sure you have read, understand, and are following all information provided in this manual. Failure to follow these instructions could cause property damage, serious injury, or death.

Checking for Leaks

Make a leak check solution by mixing 1 part dishwashing soap with 3 parts water in a spray bottle.
Make sure the control knob on the fireplace is in the “OFF” position, then connect your fireplace to the LP gas tank and turn the tank’s valve on.
Spray the leak solution on the valve connections, paying particular attention to the areas indicated by arrows in the diagrams below.
If bubbles appear, turn the LP gas tank off, disconnect the tank, and inspect all connections, making sure threads are clear of debris. Reconnect the LP gas tank and retest. If you continue to see bubbles, turn the LP gas tank off. Disconnect the hose and call Real Flame Customer Service at 1-800-654-1704 for assistance.
If no bubbles appear after 1 minute, wipe away excess leak solution and proceed to “Lighting Instructions.”

Pay close attention to the areas indicated by the arrows.

Lighting Instructions

Lighting the Fireplace____

Read and understand all operating instructions before lighting.
Before beginning, make sure the key valve is in the “OFF” position.
Connect the gas line to the tank by turning the connection knob clockwise. Hand-tighten only.
Slowly open the valve on your LP gas tank.
Position a burning long match or long burning butane lighter near the side of the burner.
Insert the key and slowly turn the key valve counterclockwise toward the “ON” position.
Once the burner has been lit, remove the match/lighter. Observe the flame and make sure that all of the burner ports are lit.
Adjust the flame to the desired height using the key valve.
WARNING: If ignition does not occur in 15 seconds, turn the key valve to the “OFF” position and turn the gas off at its source. Make sure there is no source of ignition around the fireplace and wait at least 5 minutes until the gas has cleared to repeat the lighting procedure. Failure to do so could result in a large flashback of collected gas, causing property damage, serious injury, or death.

Shut-Off Instructions

Turn the key valve clockwise to the “OFF” position.
Once the flame is out, remove the key and close the valve on the LP gas tank to shut off gas flow.
Store the key in a safe location. If the key is lost please contact Real Flame Customer Service at 1-800-654-1704 for a replacement.

Care and Cleaning

Inspecting Your Fireplace_____

WARNING
DO NOT inspect, clean, move or store your fireplace until the flames are COMPLETELY out and all parts are cool to the touch.

Your fireplace should be inspected regularly to ensure that it is safe to use and to extend the life of its parts.
Inspect your fireplace:
1. Make sure all parts are securely fastened in place. If a part moves when touched, check its connection points to see if they are loose.
2. Check all connections for leaks using the method described in the “Checking for Leaks” section of this manual.
3. Visually check all components for any signs of damage, rust, or excessive wear.
4. If damage or leaks of any kind are found. DO NOT operate the fireplace until the proper repairs have been made.

WARNING
DO NOT tamper with this fireplace. This is dangerous and will void the warranty. Repairs and modifications must be approved by Real Flame and completed by a professional gas technician.
This fireplace has been tested and certified by a third party certification agency based on its specific and unique parts. Installing any other parts will void both the certification and the warranty.
For approved replacement parts contact Real Flame Customer Service at 1-800-654-1704.

General Care and Cleaning_____

After repeated use, a slight discoloration or weathering of the fireplace finish may occur. Your fireplace should be cleaned regularly to ensure safe use and extend its life.
General Cleaning
Make a cleaning solution using a mild soap mixed with water. Use a soft cloth to wipe down exterior surfaces and rinse with clean water. Never use oven cleaners or abrasive solvents as these will damage the fireplace.
Burner
The burner should be kept clean to ensure proper operation. Clogged burner ports may be cleared with a paper clip or pin. Debris in the burner tube can be cleaned using compressed air or a pipe cleaning brush.
Soot
After use it is possible for soot to develop on some surfaces. This soot deposit will usually come off with water and mild soap.

Storage____

Turn the LP gas supply off at the tank. Remove the LP gas tank and store it in a cool, dry location, outside and away from children.
Secure all loose filler material or parts.
Cover the fireplace when not in use and do not allow water to pool on the cover surface. Covering the fireplace will help to protect the internal components from dirt and debris and prevent the finish from fading.
Store the fireplace in a cool, dry location away from children and pets.

Spider and Insect Warning

Spiders or other insects may build webs or nests in your fireplace burner tube which can obstruct or block the flow of gas.

Some of the gas may back up in the burner tube and cause a flashback (a fire in the burner tube or underneath the fireplace), which could result in property damage, serious injury, or death. Check and clean the burner tube periodically using a pipe cleaning brush (shown below) and compressed air available at any hardware store.

Example of a typical burner tube. Your exact burner tube may vary.

Example of pipe cleaning
brush available at local hardware store.

Tips and Troubleshooting

If the Fireplace Will Not Ignite or Stay Lit_____

Make sure the gas tank is fully open by twisting the knob counterclockwise and that the connection between the hose and the tank is correct. Verify that the key valve is not stripped out and that the valve is opening and closing. Make sure the hose does not have any kinks or sharp bends.

Technical Parts List

Warranty and Return Policies

Warranty

Real Flame® Company warrants the body and internal components of this Real Flame gas fireplace to be free from defects under normal use with a limited 2 year warranty from the date of purchase. The burner tube and nozzles carry a lifetime warranty. In the event of defects Real Flame will, at its option, replace the defective product or refund the purchase price. The foregoing is the exclusive remedy and Real Flame disclaims all other warranties, including any implied warranty of merchantability or fitness for a particular purpose. In addition, Real Flame will not be responsible for consequential damages in excess of the purchase price of the product on which such liability is based.

Return Policy

You may return your purchase within 90 days of receipt. No refunds will be issued for incomplete or unauthorized returns. All returned products must be 100% complete, adequately packaged in original packaging and in resalable condition. Products that have been assembled or modified will not be eligible for return. All items must be returned in their entirety, meaning all items included must be returned together. No returns or exchanges on discontinued items. Please begin the return process by contacting the store or company where you bought your Real Flame item.

Replacement Parts

In the event that an item has been lost or damaged, either by the manufacturer or in shipping, you may request a replacement within 30 days of receipt. Replacement parts are not available for all units and only given at Real Flame’s discretion. We will assess any damage and find a solution, which could include shipping you a replacement. No replacements are available for discontinued items or repackaged (open box) products. Please call Real Flame Customer Service at 1-800-654-1704 for replacement parts before returning the damaged item. Please have the following information (which can be found in your instruction manual) ready before you call Customer Service:

Model number of item
4-8 digit part number
Shipping address
A picture of the damaged item may be requested. Pictures should be sent to custserv@realflame.com.

Incorrect Order Received

If you received something other than what you ordered, please contact Real Flame Customer Service at 1-800-654-1704 within 48 hours of receiving the item.

Refer to www.realflame.com for our complete return guidelines and policies.

Please register your fireplace for recall notifications, proof of ownership and quality assurance at https://www.realflame.com/registration.

Real Flame®
7800 Northwestern Ave.
Racine, WI 53406
USA

Real Flame Customer Service
USA: 1-800-654-1704
Canada: 1-800-363-6443
custserv@realflame.com