SoundPEATS QCC3040 Mini Pro Hybrid Active Noise Cancelling Wireless Earbuds, Bluetooth User Guide

: June 3, 2024
: SoundPEATS

Table of Contents

FAQ for SoundPEATS APP
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QCC3040 Mini Pro Hybrid Active Noise Cancelling
Wireless Earbuds, Bluetooth
User Guide

FAQ for SoundPEATS APP

Q: How to register an account?
A:

fill in email address; set and confirm password;
click “get verification code”;
Type in the code you get from your email;
Finish register;
Note: Logging in the APP by Facebook or We-chat is acceptable.

Q: Fail to receive the verification code?
A:

Make sure your phone is connected with good network and try to send the code again about 2 minutes later;
Check your spam folders/junk inbox first;
Try to register with a different email address;
Uninstall the App of the SoundPEATS then re-install it and restart your device to register again;
Please manually type your e-mail into the area instead of auto fill for your email address, and also please pay attention to the format of English letters and the space before and after the email address;
Please try to turn off Avast Secure Line. If you have data encryption software on your phone, you may have to turn it off momentarily;

Q: What can I do if the earbuds won’t connect to the APP?
A: Firstly, please check if the APP supports your SoundPEATS.
If yes, please try the following:

Please first to check if your SoundPEATS earbuds app has updated to the newest version.
You can log in the app and find the icon with three bars in the upper left corner, find “about” to check the SOUNDPEATS version is. Please upgrade to make sure you get the newest version.

Newest version of app:
Android version: V1.1.10
iOS version: V1.0.10

Please make sure that the earbuds Bluetooth name is the default “ SOUNDPEATS ** “.If you changed the default name, please change to its original format. Then restart your phone.
Please note that if you change the default Bluetooth name of the model, it may cause connection issue to this app.
Please make sure both earbuds pair with each other, then connect to you phone first. After the earbuds connected to your phone, then please open the app to connect earbuds.
If the earbuds could not still connect to app, please follow the steps one by one:

try to turn off earbuds app completely (Turn off the background running of the app totally);
unpaired the earbuds via your phone, then turn off phone Bluetooth;
put two earbuds into the charging case and do a reset as the manual;
reconnect the earbuds to your phone first after reset (In this step, please make sure SoundPEATS APP is off);
re-open the app to search earbuds to connect to app;

Q: What can I do if the APP could not update?
A: Firstly, please check if the APP supports your SoundPEATS.
If yes, please try the following:

Please try to reset the earbuds as the manual;
Take the earbuds out of the charging case and leave some time for the two earbuds to pair with each other. Then please turn on the blue tooth of your phone to connect with the earbuds;
Make sure your phone is connected with good network. Turn off the app and reopen it;
Try to connect the app with your phone and do the upgrade again;

Precautions during the app upgrade process:

During the upgrade, the distance between the earbuds and the mobile phone must be within 0.5 meters;
Do not put the earbuds into the charging case;
Do not disconnect, play music, or answer the phone calls;
Don’t close or shrink the upgrade page;

Q: What is “Disable touch key one-click functionality”?
A: Please check if your SoundPEATS earbuds APP has updated to the newest version first.
Android version: V1.1.10
iOS version: V1.0.10
After opening this function, the function of adjusting the volume by one-click the touch button of the earbud will not work, which means you could not adjust the volume on the earbud. We suggest that you can turn off this feature in the APP if you do not need.

Q: What should I do with the issue caused by upgrading?
A: If there is no solution for your problem in this FAQ, please feel free to contact our support team through your order or our contact in the manual, we will surely help you out soon. SoundPEATS provides 12-month warranty for every product. Your satisfaction is always greatly important to us.